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A Case Study of the City of TorontoA Case Study of the City of Toronto
Focus on Government Security - June 19, 2013Focus on Government Security - June 19, 2013
CONTENTSCONTENTS
• Background – City of Toronto Corporate Security• City of Toronto Security Plan• Challenges / Threats• How Did We Get Here• Where Are We Going
BACKGROUND City of Toronto Corporate SecurityBACKGROUND City of Toronto Corporate Security
• City of Toronto• As Employer• Infrastructure / Facilities• Corporate Security Unit• Staffing• Statistics
City of TorontoCity of Toronto
• 4th Largest City in North America• Canada’s largest City (2.6M)• Ethnicity and Diversity• Events / Demonstrations
City of Toronto EmployerCity of Toronto Employer
• Canada’s 6th largest government.• 1500 Buildings• 45000 employees, 40 Divisions• 44 Councillors and 1 Mayor• Very Diverse Services and
Infrastructure• Events / Demonstrations
City of Toronto Facilities
CORPORATE SECURITY UNITCORPORATE SECURITY UNIT
CORPORATE SECURITY UNITCORPORATE SECURITY UNIT
Corporate Security Statistics
• 1500 facilities• 10,000 incidents / year• 1500 mobile patrols / month• 45,000 access cards• 2,600 Card Readers
Achievements
CITY OF TORONTO SECURITY PLANCITY OF TORONTO SECURITY PLAN
• Mission Statement• Corporate Security Framework• City Wide Corporate Security Policy• Divisional Plans
“The Corporate Security Unit is committed to supporting and enhancing the safe delivery of City services. We do this by providing and maintaining an appropriate level of sustainable proactive and reactive security and life safety measures through highly qualified, knowledgeable, trained security professionals, contracted services and current technology.”
Mission Statement
City of Toronto Security PlanCity of Toronto Security Plan
• City of Toronto Corporate Security Framework• City of Toronto City Wide Corporate Security Policy• Divisional Plans
Corporate Security FrameworkCorporate Security Framework
• “City Council directs that the Corporate Security Unit be the corporate body responsible for protecting City divisional assets and setting the security standards for City-owned or operated facilities / properties.”
Corporate Security PolicyCorporate Security Policy
• Council Approved• Roles and
Responsibilities• Specific Security
Policies• Applicable Legislation
Divisional Security PlanDivisional Security Plan
• Joint document• Fluid document• Provides a strategic
5 Year Plan• Referenced to guide
future year divisional operating and capital requests
DIVISIONAL SECURITY PLANSDIVISIONAL SECURITY PLANS
• Each Security Plan:1. Documents current security features;
2. Completes a threat assessment;
3. Determines the security features required;
4. Highlights the gap between current and recommended security features;
5. Presents a prioritized multi-year operating and capital plan;
6. Provides a multi-year operating and capital plan to maintain the recommended security features.
Sample Business Unit Facilities
ADDRESS E.A.C H.S.K E.I.A E.I.A.M O.S CCTV
Site 12003 YES YES YES YES NO NO
NOW YES YES YES YES NO NO
Site 22003 YES NO YES YES NO NO
NOW YES NO YES YES NO NO
Site 32003 NO NO YES NO NO NO
NOW YES NO YES YES NO NO
Site 4 2003NO NO NO NO YES NO
NOW NO YES YES YES YES NO
Site 5 2003YES NO NO NO YES YES
NOW YES 1 NO NO NO YES YES 4
Site 6 2003NO YES YES YES YES NO
NOW NO YES YES YES YES NO
Site 7 2003NO YES YES YES YES NO
NOW YES YES YES YES YES NO
Site 8
2003 NO NO NO NO NO NO
NOW NO NO NO NO NO NO
CHALLENGES / THREATSCHALLENGES / THREATS
CHALLENGESCHALLENGES
• Money - ROI, Metrics• Setting an Unachievable
Level• Setting an Unsustainable
Level• Program Maintenance• Meeting Standards /
Guidelines• Service Provider, SLA’s• Technology• Specific
ThreatsThreats
HOW DID WE GET HEREHOW DID WE GET HERE
• Creating a Vision and Guiding Principles• Aligning Unit Goals with Organizational Goals• Obtaining Senior Management and Political Buy-in• Referencing Standards, Completing Benchmarking
and Promoting Certification
• Council’s Strategic Plan:• Community Participation and Effectiveness • Goals for the Community: “Safe City”
• Toronto Public Service Framework: Mission and Values• The Values: Service, Stewardship, and Commitment.
• Toronto Public Service People Plan• One of Five Goals: “We will have safe and healthy workplaces”.
• Facilities Management Division• Our mission is to plan for, build, maintain and improve City properties in a
manner that supports direct service delivery, safety and comfort to the users, and municipal pride in appearance.
Creating a Vision and Guiding Principles
ALIGNING UNIT GOALS WITH ORGANIZATIONAL GOALSALIGNING UNIT GOALS WITH ORGANIZATIONAL GOALS
• Where Do Goals Come From
• Senior Management Goals
• Adaptable, Priorities Reviewed
• Example of CWSP • Goals Affect Where $
Goes
REINFORCING SECURITY’SMISSION AND ROLE
REINFORCING SECURITY’SMISSION AND ROLE
• Value Adding– Not a “Necessary Evil”– Contribute to the “Total”
Organization– Profit Enhancer
• Leading and Influencing the Future– Proactive– Awareness– Salesmanship– Alignment and Integration– Professionalism
SENIOR MANAGEMENT AND POLITICAL BUY-INSENIOR MANAGEMENT AND POLITICAL BUY-IN
• Squeaky Wheel• How Services
Compliment and Enhance the Overall Vision and Goals of the Organization
• Information Management
• Research and Benchmarking
• Prioritization
BEST PRACTICES FOR SECURITY OPERATIONSBEST PRACTICES FOR SECURITY OPERATIONS
• Standards• Certification• Benchmarking
• Corporate• HR• PMMD• IT
• Division Partners
Strategic Partners
WHERE ARE WE GOINGWHERE ARE WE GOING
• 2013 Key Business Priorities• Government Security Forum
• City Wide Card• Security Awareness Program• Risk Management Review• Operations Issues• Metrics
2013 Key Business Priorities
City-Wide Card
• City Wide Workgroup• City Wide Access / ID Policy• Partners• Security Access Self-Serve
Security Awareness Program
• Program Promotion• Be security conscious• See something• Phased• Other Models
Risk Management Review
• Review with Risk Management Units• Roles and Responsibilities• Goal of Corporate Risk Reduction
Operational IssuesOperational Issues
• Keying• Fire Safety Plans• Emergency Plans
MetricsMetrics
• $ Per Sq Ft• $ per Employee• Incident Reduction• Chargeable Calls• TCOI, ROI
Government Security Professionals ForumGovernment Security Professionals Forum
• LinkedIn• Website• Sharing• Benchmarking
CLOSINGCLOSING
• Review• Questions?
Dwaine Nichol, CPP
Director, Corporate Security
City of Toronto
416-397-7129