A centre of expertise in digital information managementwww.ukoln.ac.uk 3 Opportunities & Challenges
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A centre of expertise in digital information management Empowering Users and Institutions: A Risks and Opportunities Framework for Exploiting the Social Web Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial- ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, Twitter, blogs, etc. is permitted providing distractions to others is minimised. Resources bookmarked: ‘cultural-heritage-online-2009' tag http://www.ukoln.ac.uk/cultural-heritage/events/cultural- heritage-online-2009/ Email: [email protected]Twitter: http://twitter.com/ briankelly/ Blog: http:// ukwebfocus.wordpress.com/
Transcript
A centre of expertise in digital information management
www.ukoln.ac.uk
Empowering Users and Institutions: A Risks and Opportunities Framework for Exploiting the Social WebBrian KellyUKOLNUniversity of BathBath, UK
UKOLN is supported by:This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat)
Acceptable Use PolicyRecording of this talk, taking photos, discussing the content using email, Twitter, blogs, etc. is permitted providing distractions to others is minimised.
Resources bookmarked: ‘cultural-heritage-online-2009' tag
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About MeBrian Kelly:
• National Web adviser to UK Universities and cultural heritage organisations
• Based at UKOLN, a national centre of expertise in digital information management and located at the University of Bath
• Involved in Web since January 1993• Over 300 presentations given since 1997• Current area of interest include Web 2.0, Web
standards and Web accessibility
Introduction
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Opportunities & Challenges
A centre of expertise in digital information management
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On the Pull – physical and virtual exhibition organised by Brighton Library
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A centre of expertise in digital information management
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Brighton On The PullOn The Pull also used MySpace and Flickr
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National Library Example (1)National Library of Wales “Shaping the future: The Library’s strategy 2008-2009 to 2010-2011”:
“We propose taking advantage of new online technology, including …Web 2.0 services …It is expected that the Library itself will provide only some specific services on its website. Instead, the intention is to promote and facilitate the use of the collections by external users, in accordance with specific guidelines.”
Example of use of Web 2.0 services embedded within a Welsh Assembly Government funded project
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The 1 – 9 – 90 ChallengeParticipation Inequality: Encouraging More Users to Contribute
In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action. (Jakob Neilson, Oct 2006)
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A Question“How Can Institutions Develop Innovative and Affordable Tools to Engage Increasingly Sophisticated Audiences” (JISC Digitisation Conf 2007)Some thoughts:
• In some areas they shouldn’t attempt to compete with market place successes (e.g. Google)
• If some cases institutions may be indifferent to the service provider (e.g. Microsoft or Google Docs)
There are real needs to:• Answer the question “Why develop?”• Be realistic if development work is funded• Be user-focussed (and this isn’t necessarily easy)• Be prepared to write off investment if users don’t
want what we’ve developed
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Being RealisticOptions in light of the credit crunch:
• Let’s build up an empire now which will be embarrassing to close down
• Let’s use issues of ownership, stability, privacy, … to stifle discussion of 3rd party solutions
• Let’s explore a blended approach (a 3rd way?)
A centre of expertise in digital information management
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The Pilot was a Success …Following a very successful pilot project the JANET Collaborate prototype site will shortly be retired. …This retirement has come about as a result of difficulties in maintaining the prototype beyond its intended lifetime. We are now looking at how to add the functionality into the JANET service portfolio in order to provide an improved feature set based on the requirements gathered in the pilot. We understand that some fans of the prototype site may be disappointed by this news. We apologise for this and at the same time thank all the users of the prototype for their strong, enthusiastic support during the pilot.
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A centre of expertise in digital information management
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Managed External ServicesWe’re seeing greater take-up of email in the cloud
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Cloud computing - Hope or Hype?, From A Distance blog, 4 Nov 2009, Chris Sexton
Discussions about managed cloud services now mainstream
A centre of expertise in digital information management
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Unmanaged External ServicesMy UK Web Focus blog, hosted on Wordpress.com
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A centre of expertise in digital information management
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Use of Cloud ServicesUse of services in the cloud:• We are committed
professionals• We want to support
innovation• We can demonstrate
best practices
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Policies
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Experience at Croydon Council illustrates the need for lightweight and flexible policies
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Lightweight Policies
Mosman Council provides an example of a lightweight policy for Twitter
Policies
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Risks and IWMW 2006Risk assessment approach initially developed for IWMW 2006
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Risk Management
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Risks and IWMW 2006Summary of the risks
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Risk Management
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Risks and IWMW 2006
There are also risks in doing nothing
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Risk Management
A centre of expertise in digital information management
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Copyright RisksR = A x B x C x Dwhere
R is the financial risk; A is the chances that what has been done is infringement; B is the chances that the copyright owner becomes aware of
such infringement; C is the chances that having become aware, the owner sues; D is the financial cost (damages, legal fees, opportunity costs
in defending the action, plus loss of reputation) for such a legal action.
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Note this is a device aimed at providing a new way of looking at copyright issues
A centre of expertise in digital information management
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Legal RisksFactors to bear in mind:
• Commercial use: a rights owner who later becomes aware of the use of their work may be more likely to pursue an action for infringement of copyright than if the work is being purely used for educational purposes.
• Particularly sensitive subject areas: music, geographic data, literary works by eminent authors and artistic works including photographs and drawings.
• Is there any track record of the contributor ignoring legal niceties in the past?
• Is there any track record of a particular third party having complained before?
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Reducing the Legal RisksApproaches:
• Have clear and robust notice and take down policies
• Have procedures with a clear address given for complaints
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Example from JORUM Procedures to Deal with Queries, Alerts and Complaints
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Biases
Subjective factors
Towards a Framework
“Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Services”, Museums & the Web 2009 conference
IntendedPurpose
Benefits
Risks
Missed Opps.
Costs
• Sharing experiences
• Learning from successes& failures
• Tackling biases• …
• Application to existing services
• Application to in-house development
• …
RiskMInimisation
Evidence
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Using The Framework
Community supportRapid feedbackOrg. brand
Policies
Low?
Twitter for individuals Organisational Fb PageMarketing events,…
