TAL Limited Corporate Factsheet | Version 1.1 | October 2011 Page 1 DAI-ICHI LIFE 1990 TOWER starts business in Australia with the purchase of Adriatic Life Insurance 1993 TOWER acquires Friends Provident Life Assurance 1999 FAI Life is acquired 2008 TOWER purchases InsuranceLine 2011 TOWER becomes a wholly owned subsidiary of Dai-ichi Life TOWER Australia changes its name to TAL 2006 TOWER acquires PrefSure Life Limited and a presence in group life insurance Separates from TOWER New Zealand and listed on the ASX TAL: The specialist voice of life insurance in Australia. TAL is a specialist life insurance company with leading competitive offerings in each of its core distribution channels: direct to customers; through financial advisers; and through group and workplace superannuation schemes. We have a strategy to achieve market leadership by delivering valued products and services through superior customer experience, strong business partnering, innovative technology and ensuring people can easily obtain life insurance cover that best suits their needs. A Company Snapshot. Key Facts. TAL is owned by: The Dai-ichi Life Insurance Company, Limited (Dai-ichi Life), one of the top 10 life insurers in the world Inforce Premiums: $1.3 billion (30 September 2011) Market Share: 13%, the 3rd largest life insurer in Australia Managing Director: Jim Minto Head Office: 80 Alfred Street South, Milsons Point, Sydney NSW 2061 Our Journey. As Australians’ need for life insurance has grown, so has our company.
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TAL Limited Corporate Factsheet | Version 1.1 | October 2011 Page 1
DAI-ICHI LIFE
1990TOWER starts business in Australia with the purchase of Adriatic Life Insurance
1993TOWER acquires Friends Provident Life Assurance
1999FAI Life is acquired
2008TOWER purchases InsuranceLine
2011TOWER becomes a wholly owned subsidiary of Dai-ichi Life
TOWER Australia changes its name to TAL
2006TOWER acquires PrefSure Life Limited and a presence in group life insurance
Separates from TOWER New Zealand and listed on the ASX
TAL: The specialist voice of life insurance in Australia.
TAL is a specialist life insurance company with leading competitive offerings in each of its core distribution channels: direct to customers; through financial advisers; and through group and workplace superannuation schemes.
We have a strategy to achieve market leadership by delivering valued products and services through superior customer experience, strong business partnering, innovative technology and ensuring people can easily obtain life insurance cover that best suits their needs.
A Company Snapshot.
Key Facts.
TAL is owned by: The Dai-ichi Life Insurance Company, Limited (Dai-ichi Life), one of the top 10 life insurers in the world
Inforce Premiums: $1.3 billion (30 September 2011)
Market Share: 13%, the 3rd largest life insurer in Australia
Managing Director: Jim Minto
Head Office: 80 Alfred Street South, Milsons Point, Sydney NSW 2061
Our Journey.As Australians’ need for life insurance has grown, so has our company.
TAL Limited Corporate Factsheet | Version 1.1 | October 2011 Page 2
What we do. We tailor products and services with the customer in mind and to suit the needs of the individual because we take life (insurance) personally.
We are passionate about helping Australians.We are making life insurance a well-understood and valued part of people’s lives.
Life Insurance Products
Term Life, Total & Permanent Disability, Critical Illness, Income Protection/Salary Continuance
Distribution Channels
Retail Life
•Dealers
• Independent Financial Advisers
Direct & Alliances
• InsuranceLine
•Alliance partners
Group Life
• Industry Funds
•Master Trusts
•Employers
Channel Strengths
•Service
•Partnerships
•Technology
•Product design
• Innovative processes
•Simple ‘no advice’ products
•Strong direct-to-customer capabilities
•Partnerships
•Call centre execution
•Partnerships
•Business-to-business technology
•Solutions design
Proven Success: 2.5 Million Australians Insured
Customer LedA deep understanding of
customer needs, values and desires drives product
development and service delivery
SimplicitySimple and efficient products, systems and processes at the
back end
Delivering ValueWe deliver value in excess
of competitors in the market
Easy to TransactEasy for customers to do
business with us
TAL Limited Corporate Factsheet | Version 1.1 | October 2011 Page 3
Industry Recognition.
Our Corporate Social Responsibility (CSR) Commitments. We take our responsibilities inside and outside the workplace seriously. Our CSR strategy is underpinned by 5 pillars, recognising that business success, reputation and sustainability go hand in hand.
Australian Banking & Finance2010 Call Centre of the YearInsuranceLine’s entire business model is one of efficiency. InsuranceLine outperforms industry benchmarks across call resolution, speed of answer and efficiency.
Plan for Life August 2011 Life Insurance Companies Benchmark ReportTOWER Australia Ranked Number 1 OverallLife insurance companies assessed on financial strength, product features, service quality, licensee service, premium rates and market performance.
Money Management Adviser Choice Risk Awards2011 Silver FinalistDemonstrating a continuing trend of embracing online technology, as well as listening to adviser and consumer demands now, more than ever.
Super Review2010 Group Life Insurer of the Year (second consecutive year)Built on its breakthrough success in winning AustralianSuper group life insurance business and growing its presence in the group life insurance market. Claims handling and customer service rated as excellent by over 60% of clients.
AFA/Plan for Life Awards2010 Life Company of the Year Joint Winner In recognition of excellence in service to financial advisers and their clients, reflecting the highest combined score across both product and service.
Market Leading Offerings. As proven by the recognition of our industry and our peers.
Life and People
Life and Community
Life and Environment
Life and Customer
Life and Business
We are committed to giving each and every one of our people not only a safe place in which to work, but a welcoming and fair one.
We are actively working to promote a culture of strong employee engagement.
We contribute to a range of causes aligned with our core purpose.
We encourage community involvement among our people providing access to paid community leave and other team community support activities.
We take active steps to minimise our direct and indirect impacts on the environment.
We have achieved measurable gains in all these areas in recent years.
We aim to ensure the products we develop are clear, simple and designed with the real needs of customers and the community in mind.
We strive to pay claims fairly and quickly and build customer and partner loyalty through the delivery of impressive service.
We have worked hard to build a positive ‘no blame’ compliance culture and have placed risk management firmly in the centre of our business.
Everything we do is supported by a responsible approach to business governance.
TAL Limited Corporate Factsheet | Version 1.1 | October 2011 Page 4
Compound annual growth rate of 15%
Market share of 13%
3rd Largest Life Insurer.Inforce Premium $M as at 30 June 2011.
Growing Premium.Our Inforce Premium $M as at 30 September.
Source: Plan for Life
1,200
1,400
1,000
600
200
1,600
800
400
0
Individual Term LifeIndividual Disability IncomeGroup Life
1,400
1,000
600
200
1,200
800
400
0
2006
2007
2008
2009
2010
2011
Our Track Record.Our growth and market position tell the real story of our success.
628
749
644
784
1,103
1,279
TAL Limited ABN 79 003 401 698 a DAI-ICHI LIFE Group Company Website: www.tal.com.au | PO Box 142, Milsons Point NSW 1565, Australia | Telephone +61 2 9448 9000 TALC4199 10/11
