A Competency-Based Human Resources Architecture for

Logistic Enterprises

Alex Domínguezjadoming@mail.unitec.mx

www.unitec.mx

Carmen de NievesCarmen.deNieves@upct.es

www.upct.es

Second World Conference on POM and 15th Annual POM Conference, Cancun, Mexico, April 30 - May 3, 2004

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Agenda

1. The need of a human resources architecture in logistics

2. The architecture model

3. The competency model (A Zachman-type enterprise framework for logistics)

4. Testing the competency-based architecture

5. Some competency-based architecture applications

6. Questions and answers

The Need of a Human Resources Architecture in

Logistics

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What is logistics?

It is the process ofplanning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements

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The supply chain

The flow of goods, services and information creates a

chain processes

SupplyChain

Personnel having different and specialised

competencies (knowledge and skills)

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The problems

Each enterprise has its particular way of doing logistics and, therefore, managing the supply chain

Various personnel’s competencies needed to accomplish procedures in the supply chain

There are several problems in defining a self-contained and robust competency-based architecture helping to achieve the procedures embedded in the suply chain

The Architecture

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What is an architecture?

Architecture

It has a set of generic relations and rules that guide and constrain their use

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Logistics life-cycle modeland architecture components

Planing(Gathering requirements,

getting informatión,and plan future orders)

Analysis(Analysis of how to

serve planned orders)

Design(Design the planned orders,

delivery points, dates,ways of delivering, priorities)

Implementation(Implement designed

solution)

Maintenance(Maintain implemented

solution)

Logistics Manager

Logistics Analyst

Logistics Designer

Logistics OperativeSupervisor and

Logistics Operatives

Architecture components are not necessarily job positions

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The human resourceslogistics architecture

Logistics manager

Logistics analyst

Logistics designer

Logistics operative supervisor

Logistics operatives

Architecture

Components

LOGISTICS

SERVICE

Information(strategic and technical)

about products, providers,suppliers, clients, etc.

Logistics technology,infraestructure, and

communications

The Competency Model(A Zachman-Type Enterprise

Framework for Logistics)

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What is a competency?

It is the combination of skills and knowledge enabling persons to perform assigned tasks and roles

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A general skills model

Implementation

Planning

Design

Topmanagers

Intermediate managers

Operative people

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Skills needed for eachlogistics component

High

Low

Technical skills

Logistics

Operator

Logistics

Supervisor

Logistics

Analyst

Logistics

Director

Human skills

Logistics

Designer

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The original Zachman framework

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Knowledge: A Zachman-type framework for logistics

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Knowledge framework extensions

Extensions Amplitude

Complement description for each row and thus to each grid

Depth Specify sub-functions for each row and thus to

each grid

Extensions are particular for each enterprise

Testing the Competency-Based Architecture

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Considerations for testing

Spanish enterprises were selected (names provided by CEL)

Questionnaire was designed according to architecture and knowledge framework

Questionnaire application main problem Facing with the different

job positions and their names

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The real knowledge framework tested

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The results of testing

The achieving of ech entry is diminished when passing from Director to Analyst

Analyst to Designer

Designer to Supervisor

There is a full achieving when passing from supervisor to operator

Conclusions Enterprises do provide direction and implementation

Enterprises are weak in applying analysis, design and supervision

Some Competency-Based Architecture Applications

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Some applications

To define a logistics job structure

To define the way of doing logistics

To improve logistics procedures

To reengineer logistics procedures

To complement logistics job functions

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