A Consortial Approach to A Consortial Approach to Administrative SystemsAdministrative Systems

NERCOMP 2002NERCOMP 2002Ed Klonoski, Executive DirectorEd Klonoski, Executive Director

Connecticut Distance Learning ConsortiumConnecticut Distance Learning Consortium

““Emerging Needs…Converging Systems” Emerging Needs…Converging Systems” Copyright Copyright Ed KlonoskiEd Klonoski, 2002. This work is the intellectual property of the author. Permission is granted for this material , 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials

and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires

written permission from the author.written permission from the author.

Institutional Institutional TransformationTransformation

• External ForcesExternal Forces– Communication technologies Communication technologies • • NetworksNetworks– Re-credentialing Re-credentialing • • New competitionNew competition

• Internal ForcesInternal Forces– Student technology expectationsStudent technology expectations– New markets New markets • Faculty Availability• Faculty Availability– Technology driven re-organizationsTechnology driven re-organizations

Transformation Transformation IssuesIssues

• Gradualism vs. RevolutionGradualism vs. Revolution• Re-organization vs. Re-inventionRe-organization vs. Re-invention• Stability vs. DynamismStability vs. Dynamism

Disruptive Disruptive InnovationInnovation

• Underperform established productsUnderperform established products

• Cheaper, simpler, more convenientCheaper, simpler, more convenient

• Appeal to new marketsAppeal to new markets

Clayton Christensen, The Innovator’s Dilemma, Harvard Business School Press, 1997.

Solution: Skunk

Works

Connecticut Connecticut Distance Learning Distance Learning

Consortium Consortium

• MISSIONMISSION: : Promote Quality Distance LearningPromote Quality Distance Learning

• 4.5 years old4.5 years old

• Publicly funded--$2.5 MPublicly funded--$2.5 M

• 42 members42 members

Emerging IT Needs: Emerging IT Needs: Disruptive InnovationDisruptive Innovation

• Distance LearningDistance Learning

• CapitalizationCapitalization

• Strategic PlanningStrategic Planning

• Resource integrationResource integration

Clayton Christensen, The Innovator’s Dilemma, 1997.

A Consortial ITA Consortial ITCompanyCompany

• Futures FocusedFutures Focused• Solutions FocusedSolutions Focused• ExperimentalExperimental• Quick ActingQuick Acting• A Learning CompanyA Learning Company

CTDLC MembersCTDLC Members

• Albertus Magnus College Albertus Magnus College • American Radio Relay LeagueAmerican Radio Relay League• CC System (12 institutions)CC System (12 institutions)• ChamberMusic PlusChamberMusic Plus• Charter Oak State CollegeCharter Oak State College• Coast Guard AcademyCoast Guard Academy• Connecticut CollegeConnecticut College• CSU System (4 institutions)CSU System (4 institutions)• Dept. of Higher EducationDept. of Higher Education• Fairfield UniversityFairfield University• Quinnipiac UniversityQuinnipiac University• RensselaerRensselaer at Hartfordat Hartford• Sacred Heart UniversitySacred Heart University• SERCSERC

St. Joseph CollegeSt. Joseph CollegeSt. Vincent’s CollegeSt. Vincent’s CollegeState Dept. of EducationState Dept. of EducationTalcott Mountain Science CenterTalcott Mountain Science CenterTeikyo Post UniversityTeikyo Post UniversityTrinity CollegeTrinity CollegeUniversity of BridgeportUniversity of BridgeportUniversity of Connecticut University of Connecticut University of HartfordUniversity of HartfordUniversity of New HavenUniversity of New HavenVocational Technical High SchoolVocational Technical High SchoolWesleyan UniversityWesleyan UniversityWest Haven Child Development Ctr.West Haven Child Development Ctr.Yale UniversityYale University

Course GrowthCourse Growth

Distance Learning Courses

936

68 87

141 155

216

278

385

050

100150200

250300350

400450

Spring1998

Fall1998

Spring1999

Fall1999

Spring2000

Fall2000

Spring2001

Fall2001

Spring2002

Semester

Cou

rses

Off

ered

Enrollment Enrollment GrowthGrowth

Distance Learning Enrollments

106351

10161266

21002411

3546

4040

0

500

1000

1500

2000

2500

3000

3500

4000

4500

Spring1998

Fall 1998 Spring1999

Fall 1999 Spring2000

Fall 2000 Spring2001

Fall 2001

Semester

Num

ber

Enr

olle

d

General ServicesGeneral Services

• Portal Web Site for CTPortal Web Site for CT

• Course AwardsCourse Awards

• Program AwardsProgram Awards

• Workforce Development GrantsWorkforce Development Grants

• K-16 Faculty DevelopmentK-16 Faculty Development

• 200200KK Marketing Budget Marketing Budget

Technical ServicesTechnical Services

• Course Production & Hosting Course Production & Hosting • Sample Course for New StudentsSample Course for New Students• Online Faculty Training CoursesOnline Faculty Training Courses

– K-12 & Higher EducationK-12 & Higher Education

• Faculty Development WorkshopsFaculty Development Workshops• 7-Day Help Desk7-Day Help Desk

Technical ServicesTechnical Services

• Statewide Online Library Statewide Online Library

• Online registration and e-commerceOnline registration and e-commerce

• Multiple Course Management SystemsMultiple Course Management Systems– WebMentor—2 licensesWebMentor—2 licenses

– Blackboard—11 licensesBlackboard—11 licenses

– WebCT—9 CC licensesWebCT—9 CC licenses

Centralized Centralized HostingHosting

• BandwidthBandwidth• Server expertise/efficienciesServer expertise/efficiencies

– SQL databasesSQL databases

• License discountsLicense discounts• E-CommerceE-Commerce• Linkage between servers & policiesLinkage between servers & policies

SavingsSavings

LMS Individual CTDLC Institutions Savings

Learning Management Bb $7,500 $5,500 5 $10,000

Systems WebCT $5,000 $3,500 9 $13,500

    $82,500 $59,000   $23,500

           

Servers Bb $40,000 $0 5 $40,000

  WebCT $72,000 $10,000 9 $62,000

    $112,000 $10,000   $102,000

           

Tech Support Bb $62,500 $7,500 5 $55,000

  WebCT $108,000 $13,500 9 $94,500

    $170,500 $21,000   $149,500

           

Help Desk   $62,500 $30,000 5 $32,500

           

Total Savings         $307,500

Student ServicesStudent Services

• Outcomes AssessmentOutcomes Assessment

• Online TutoringOnline Tutoring

• Advising/Academic SupportAdvising/Academic Support

• Financial AidFinancial Aid

• Student EvaluationsStudent Evaluations

ChallengesChallenges

• ““Portal” Web SitePortal” Web Site– Joint MarketingJoint Marketing– Shared InformationShared Information

• Shared InfrastructureShared Infrastructure– Servers & CMS SoftwareServers & CMS Software– Faculty Development & Tech SupportFaculty Development & Tech Support

• Student ServicesStudent Services– Online Data CollectionOnline Data Collection– Advising/TutoringAdvising/Tutoring

Advantage of Advantage of Consortial ITConsortial IT

• Collaborative BeggingCollaborative Begging

• Plausible DeniabilityPlausible Deniability– Risk managementRisk management

• Freedom to ExperimentFreedom to Experiment– Business focusBusiness focus

• Inter-institutional PlanningInter-institutional Planning

Collaborative Collaborative BeggingBegging

• Legislative PitchLegislative Pitch– Supplying emerging technology to allSupplying emerging technology to all– Sharing the cost and the expertiseSharing the cost and the expertise– Reducing duplicate staffingReducing duplicate staffing– Showcasing H.E. collaborationShowcasing H.E. collaboration

Plausible Plausible DeniabilityDeniability

• Risk ManagementRisk Management– Choosing Software & HardwareChoosing Software & Hardware– Training FacultyTraining Faculty

• K-16K-16

– Provoking Administrative ChangeProvoking Administrative Change

Freedom to Freedom to ExperimentExperiment

• New Needs…New TechnologiesNew Needs…New Technologies– Student SurveysStudent Surveys– Demonstration Program DatabaseDemonstration Program Database– Online MarketingOnline Marketing– Online tutoringOnline tutoring

PlanningPlanning

• Asking the Right QuestionsAsking the Right Questions– API’s & Course Management SoftwareAPI’s & Course Management Software– Online Registration and E-commerceOnline Registration and E-commerce– Financial Aid and SAPFinancial Aid and SAP– Online Student ServicesOnline Student Services

AdvantagesAdvantages

• Consortial IT Provides:Consortial IT Provides:– Venture CapitalVenture Capital– Customized IT solutionsCustomized IT solutions– Risk ManagementRisk Management– Focused Expertise & ResourcesFocused Expertise & Resources– Collaborative PlanningCollaborative Planning

PrinciplesPrinciples

• External OrganizationExternal Organization• Collaborative Problem SolvingCollaborative Problem Solving• Success MeasurementsSuccess Measurements• Menu of ServicesMenu of Services• Small, Focused StaffSmall, Focused Staff• Flexible Resources Flexible Resources

A Consortial Approach to A Consortial Approach to Administrative SystemsAdministrative Systems

NERCOMP 2002NERCOMP 2002Ed Klonoski, Executive DirectorEd Klonoski, Executive Director

Connecticut Distance Learning ConsortiumConnecticut Distance Learning Consortium

““Emerging Needs…Converging Systems” Emerging Needs…Converging Systems”