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A Consumer Story: 5 Surprising Holiday Shopping Trends

Date post: 21-May-2015
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Yes, it’s that most wonderful time of the year. Holiday shopping season is officially here. But what will set 2013 apart from previous years? Are shoppers really ditching the lines in stores for buying gifts online? Where do shoppers turn for inspiration when looking for those perfect presents? And what about mobile – is it really the game changer that so many claim it is? To get in the spirit of the season, we asked an online community of retail shoppers questions about how, when, and where they plan to spend money this year on holiday shopping. Their answers uncovered some surprising results. You can also read more in our blog post: http://bit.ly/1e3sOl9
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5 Surprising Holiday Shopping Trends A consumer story 29% of shoppers buy holiday gifts ALL YEAR ROUND “I gather ideas for things I think someone might like throughout the year, then I purchase those gifts at a convenient time and price point.” KRISTIN, 30, PA “Going to the store to hear holiday music, to see decorations, browsing and shopping. This really brings the true spirit of the holidays.” STACEY, 39, FL “I like to browse and touch and feel things before I buy them.” Cecilia, 43, CA “When I go shopping, it's usually with a specific purpose or goal to examine an item or compare prices.” PRIYA, 45, OH Being on an extremely tight budget means I have to go where the sales are - the better the sale, the more likely I will visit their store.” CHRISTINA, 40 “There are few feelings as great as walking into a store during the holiday season and being able to appreciate the visual stimulation from the holiday decor.” SUE, 65, CA “Excellent customer service makes any shopping experience better.” STEVE, 48 Seeing Products in Person Prices & Promotions In-Store Experience Customer Service Price and quality of products trump convenience and brand loyalty as factors that are most important to shoppers when shopping in-store. SHOPPERS ARE MORE LIKELY TO PURCHASE: Books and magazines Gift certificates Toys Electronics without going in-store because they understand the types of products’ look, feel and quality. SHOPPERS RATHER GO IN-STORE TO PURCHASE: Housewares Apparel/ Clothing Cosmetics/ Beauty Products Jewelry/ Accessories because they are items that have variations in color, size and shape. “I would be far more inclined to purchase books, electronics, and gift certificates online, since you can read up on the reviews, item details, and general pricing online.” KELSEY, 24 THE TOP THREE RESOURCES SHOPPERS SEEK INSPIRATION FROM FOR THEIR HOLIDAY SHOPPING INCLUDE: Friends/Family Retailers Catalogues Print Ads 1 2 3 “I cut out items from catalogs and ads and put them in an envelope with my holiday list.” Only 1/3 of shoppers will use social media this holiday shopping season. Most said they would use social media to “Ask family and friends their opinions and see what is on everybody's wish lists.” MARY, 57, IL SHOPPERS ARE STILL SKEPTICAL ABOUT MAKING PURCHASES ON THEIR MOBILE DEVICES. INSTEAD, THEY USE THEIR DEVICES TO: “I am undecided about being a true mobile shopper, but I’m a true mobile browser.” LINDI H, 54, CA Store digital coupons, deals Price Compare Read reviews Create shopping lists Use shopping apps Browse Source: Based on the responses from 193 U.S. men and women, 18-65 years of age who are primary/shared household shoppers. They were part of a private online community managed by Communispace, a consumer collaboration agency. There is no “holiday shopping” season 1 DURING THEIR SHOPPING EXPERIENCE CUSTOMERS MOST VALUE OF SHOPPERS WILL LIKELY BUY GIFTS IN-STORE THIS HOLIDAY SEASON Consumers value EXPERIENCES 2 82% People AND print inspire! 3 Print is still a Player! Social is not for everyone. 4 The shift to Mobile Shopping HASN’T ARRIVED. 5 www.communispace.com
Transcript
Page 1: A Consumer Story: 5 Surprising Holiday Shopping Trends

5 Surprising Holiday Shopping Trends

A consumer story

29%of shoppers buy holiday

gifts ALL YEAR ROUND

“I gather ideas for things I think someone might like throughout

the year, then I purchase those gifts at a convenient time and

price point.”KRISTIN, 30, PA

“Going to the store to hear holiday music, to see decorations, browsing and shopping. This really brings the true spirit of the holidays.”STACEY, 39, FL

“I like to browse and touch and feel things before I buy them.” Cecilia, 43, CA

“When I go shopping, it's usually with a specific

purpose or goal to examine an item or compare prices.”

PRIYA, 45, OH

“Being on an extremely tight budget means

I have to go where the sales are - the better

the sale, the more likely I will visit their store.”

CHRISTINA, 40

“There are few feelings as great as walking into

a store during the holiday season and

being able to appreciate the visual stimulation

from the holiday decor.”

SUE, 65, CA

“Excellent customer service makes any shopping experience better.”

STEVE, 48

Seeing Products in Person

Prices & Promotions

In-Store Experience

Customer Service

Price and quality of products trump

convenience and brand loyalty as factors that are

most important to shoppers when

shopping in-store.

SHOPPERS ARE MORE LIKELY TO PURCHASE:

Books and magazines

Gift certificates

Toys Electronics

without going in-store because they understand the types of products’ look, feel and quality.

SHOPPERS RATHER GO IN-STORE TO PURCHASE:

Housewares Apparel/Clothing

Cosmetics/Beauty

Products

Jewelry/Accessories

because they are items that have variations in color, size and shape.

“I would be far more inclined to purchase books, electronics, and gift certificates online, since you can read up on the reviews, item details, and general pricing online.” KELSEY, 24

THE TOP THREE RESOURCES SHOPPERS SEEK INSPIRATION FROM FOR THEIR HOLIDAY SHOPPING INCLUDE:

Friends/Family Retailers Catalogues Print Ads

1 2 3

“I cut out items from catalogs and ads and put them in an envelope with my holiday list.”

Only 1/3 of shoppers will use social media this holiday shopping season.

Most said they would use social media to

“Ask family and friends their opinions and see what is on everybody's wish lists.”MARY, 57, IL

SHOPPERS ARE STILL SKEPTICAL ABOUT MAKING PURCHASES ON THEIR MOBILE DEVICES. INSTEAD, THEY USE THEIR DEVICES TO:

“I am undecided about being a true mobile shopper, but I’m a true mobile browser.”LINDI H, 54, CA

Store digital

coupons, deals

Price Compare

Read reviews

Create shopping

lists

Use shopping

appsBrowse

Source: Based on the responses from 193 U.S. men and women, 18-65 years of age who are primary/shared household shoppers. They were part of a private online community managed by Communispace, a consumer collaboration agency.

There is no “holiday

shopping” season 1

DURING THEIR SHOPPING EXPERIENCE CUSTOMERS MOST VALUE

OF SHOPPERS WILL LIKELY BUY GIFTS IN-STORE THIS HOLIDAY SEASON

Consumers value EXPERIENCES

282%

People AND print

inspire!

3Print is still a

Player!

Social is not for everyone.

4

The shift to Mobile

Shopping HASN’T

ARRIVED.

5

www.communispace.com

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