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A country practice capitalising on the cloud

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Speech delivered to 50 Accountants in Port Macquarie
61
A Country Practice | Port Macquarie | March 6 2014 @therobnixon #COTC www.proactiveaccountants.net/slides www.robnixon.com
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Page 1: A country practice   capitalising on the cloud

A Country Practice | Port Macquarie | March 6 2014

@therobnixon #COTCwww.proactiveaccountants.net/slides

www.robnixon.com

Page 2: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Getting in the middle of the cloud revolutionHow to capitalise on cloud technologyHow to use offshoring effectively How to offer value added services using cloud technology How to take a front foot approach Predictions for the future.

What we’re going to cover…

Page 3: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 4: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Why? What?

Who?Whe

n?

How?

Page 5: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

The future of employment – how susceptible jobs are to computerisation – C Frey & M Osborne

2013

Page 6: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 7: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 8: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 9: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 10: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 11: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 12: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 13: A country practice   capitalising on the cloud
Page 14: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 15: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 16: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 17: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

123

123

Page 18: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 19: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 20: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 21: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Convergence of technology

Page 22: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

www.mikesmanilatours.comwww.easyoffshore.com.au

www.ibpap.orgwww.mycloudpeople.com.ph

www.wealthfarm.com.au

In the Philippines

Page 23: A country practice   capitalising on the cloud

Your smarketing

plan to capitalise on

the cloud

Page 24: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Sales & Marketing (Smarketing) Objectives

Now 12 month goal

1. Number of business client groups

2. Average fee per business client - $

3. Percentage of total revenue in compliance - %4. Percentage of total revenue in value added - %

7. Number of new enquiries generated – last 12 months8. Conversion rate to new clients from enquiries - %9. Number of new business clients – last 12 months10. Each client visited / met with (times per year)

5. Average hourly rate compliance services - $6. Average hourly rate value added services - $

11. Number of clients on cloud accounting12. Revenue

13. Profit before partner salaries

Page 25: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Accounting skills are not

enough

Page 26: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Is your

smarketing tap

rusted shut?

Page 27: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Does it ‘sort of’

work?

Page 28: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Are you wasting

money on

smarketing?

Page 29: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

You need a smarketing

system

Page 30: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 31: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

The PROACTIVE smarketing system

PROACTIVE

roducteasonsrganisedctivity

hannels

argetnternet

aluexperience

Page 32: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

REASONS to buy from

you – or not

Page 33: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

1AC23 B

Reasons to buy (or not) from you

Know you

Like you

Trust you

Database

BrandExperience

Page 34: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

What’s your VALUE

proposition?

Page 35: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Your value propositionYour past- Client success- Experiences- Education- Accomplishments- Development- Work history- Beliefs- Victories/defeats- Risks/adversity.

Delivery methods- Consulting- Reports- Coaching- Mentoring- Survey- Redesign- Workshop- Retreat.

Clients future- Improved cashflow- Peace of mind- Asset security- Higher productivity- Lower attrition- Higher morale- Improved image- Better performance- Market share- Increased profit- Revenue growth- Wealth improvement- More innovation- Problems solved- Happier customers- Superior service.

Process flow

Page 36: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Creating PRODUCTS and

leveraging IP

Page 37: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Leveraging IP & creating productStart with a client or situation exampleWrite an articlePut it on YouTubeAll social media sitesPress coverageCreate a tool from it – on websiteNewsletters – yours and othersPodcasts / Webinars / Teleseminars / SeminarsCreate a story from itBlog – yours and othersPart of your process / methodLicense itProductise it – DVD, online, packaged service, book, booklet.

Page 38: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Corp Secretarial

Annual Accounts

FBTSMSF

Budget / Cashflow

Cloud Conversion

Planning Session

Monitoring – mthly / quarterly

Tax planning

Health Check

Asset protection

Coaching

Systems development

Client name

Client name

Client name

Client name

Client name

Client name

Client name

Client name

Client / product matrix

Page 39: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Who’s your TARGET

market?

Page 40: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Target markets - your best buyer

Who do you want as a client?SexAge (range)Business typeRisk profileBlue / White collarBusiness owner / Franchisee / EntrepreneurSize of business – revenue / GP%Net wealthAmbition level.

Page 41: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Your CHANNELS to

market

Page 42: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Channels to marketHow do you get the word out?

Existing clientsEmailMailWeb / social toolsEvents - Seminars / Webinars / Boardroom briefingsPhoneVisitsSponsorsSmall productsCentres of influence – other peoples databases JV alliances.

Page 43: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Page 44: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Experience you before I buy you

Getting a taste of what you can do:

YouTube video seriesArticles – distribute everywhereTools to downloadSmall productsReportsBlogReferralsTwitter / Facebook / LinkedInSpeechTRUST assessmentBusiness performance review – PANalytics.

Page 45: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Dominating the

INTERNET

Page 46: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Web dominanceWeb strategy Non-

existentExisten

tCompetitiv

eDistinct Breakthroug

h

Main website

Feeder sites

Blogs(s)

Facebook

Twitter

LinkedIN

YouTube

E-news

Forum - connecting

Search Engine Optimization

Social advertising

Other peoples blogs

Content value

Page 47: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Loads of marketing

ACTIVITY

Page 48: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Endless Leads

Repo

rts

pape

rs 1

Blog 9

e-ne

wsle

tter 3

Case studies 6

Social media updates 8

Mon

day

succ

ess ti

p 2

Web

site 5

Free

tool

s 4

e-books - download 7

Media Releases 11

Trust assessment / web 14

Forum / closed facebook group 16

Referrals existing / prospects 10

Being quoted in the media 13

Telemarketing 12

Videos on website – push them 15

25. Boardroom briefing

30. Magazine

26. Business Performance Review

27. Webinar / Teleseminar

31. Seminars

32. Books – hard cover

29. Existing client visits

22. Pro bono sp

eeches

18. W

orkfl

ow –

find

ing

oppo

rtun

ities

19. A

llian

ce D

evel

opm

ent

20. A

rticle

s in

Allia

nce

new

slette

rs

23. Networking at industry events

24. Small products / workshops

21. Arti

cles i

n industr

y mag

azines

Mar

ketin

g gr

avity

pla

n

17.D

irect

em

ail

28. Direct mail

Page 49: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Being

ORGANISED

Page 50: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Being organised

Written marketing & sales planDisciplined approachDaily activityDaily monitoringTracking ROIAll team approachWeekly reporting @ team meetingCelebrating success (bell).

Page 51: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Activity

January

February

March

April

May June JulyAugust

September

October

November

December

Leads target

Your activity plan (whiteboard)

Page 52: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Organising & measuring the activity – another whiteboard

Activity Target Quantity

Cost Send date

Response %

Response #

Gross Profit

ROI

Letter # 1 Existing clients

463 $565 Dec 15

3.35% 15 $2,085

369%

Letter # 2 Suspect list 3,323 $4,500

Dec 15

1.25% 41 $5,699

126%

Email # 1 Existing clients

463 $4.63 Dec 17

1% 5 $695 15000%

Webinar # 1 Entire database

92 $50 Jan 15 12% 11 $1,529

3058%

Email # 2 Suspect list 3,323 $33.23

Jan 18 0.5% 16 $2,224

6690%

Fax # 1 Suspect list 3,323 $2,500

Feb 1 2.1% 67 $9,313

372%

Telemarketing test

Suspect sample

500 $3,500

Feb 5 4.5% 22 $3,058

87%

Page 53: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

The PROACTIVE smarketing systemPROACTIVE

roducteasonsrganisedctivity

hannels

argetnternet

aluexperience.

Page 54: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

National seminar tour – March/April 2014

Page 55: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

The changes happening to complianceWhy (and how) you must take a ‘front foot’ approachThe positive impact cloud accounting can have on your firmThe positive impact cloud accounting can have on your clientsAn independent view on which cloud solutions to chooseHow to implement cloud accounting in your firmHow to discover new value added services opportunities.

Capitalising on the Cloudseminar agenda

Page 56: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

How to implement cloud accounting with your clientsHow to add value to your clients using cloud accountingHow have your clients buy additional servicesHow to price new services on value based feesThe threats associated with outsourcing and offshoringHow to use outsourcing and offshoring to your advantage.

Capitalising on the Cloudseminar agenda cont.…

Page 57: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

Capitalising on the Cloud – seminar dates

Newcastle - Monday, March 17 2014Gold Coast – Wednesday, 19 March 2014Brisbane  - Friday, 21 March 2014Wollongong - Monday, 24 March 2014Ballarat - Wednesday, 26 March 2014Melbourne - Friday, 28 March 2014Perth - Monday, 31 March 2014Adelaide - Wednesday, 2 April 2014Parramatta  - Friday, 4 April 2014Albury - Monday, 7 April 2014North Sydney - Wednesday, 9 April 2014Christchurch - Friday, 11 April 2014Wellington - Monday, 14 April 2014Auckland - Wednesday, 16 April 2014

8:45am – 4:30pm (drinks afterwards)

Page 58: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

A Country Practice special

ACP Price - $97 pp

Save $100 pp(use promo code – ACP)

www.cloudseminar.com.au

Page 59: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

#1 Compliance

Commoditised

#2 Cloud

for >90% SME’s

#3 Cloud

for >90% Accts

#4Coaches taking clients

#5 Clients more

transient

#7 Compliance

price down by >50%

#6 Off-shore prevalent

#8 Marketin

g and sales skills firms

#9Young

people will not buy into

staid & boring

#10No

time based billing

#11Value Added

Services >80% of revenue

#12Clients finally served properl

y

12 predictions

Page 60: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au?

Page 61: A country practice   capitalising on the cloud

@therobnixon #COTC | www.robnixon.com | www.cloudseminar.com.au

www.cloudseminar.com.au

[email protected]

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