A digital societyneeds a digital IDDigital ID management & MaaS

Kris De Ryck | CEO | Belgian Mobile ID

is the reference for digital identification, authentication

and signature in Europe

20% of Belgians uses itsme®

05.2017

500K

07.2018

750K

1000K

12.2018 06.2019

1.505.000

10.2017 01.2018 12.2019

2018 2019Number of itsme® actions

43,5 million actions in 2019

>4,5 million actions/month

2,1 million actions on public websitesin October 2019

01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12

4,8M

4M

3M

2M

4,5M

Sign up Log in Confirm Sign

A smarter way to be you

GeneralDataProtectionRegulation

PaymentServicesDirective

electronicIDentification,Authentication & trustServices

Anti-Money Laundering & Terrorist Financing Measures and Financial Inclusion

Information security management

Why itsme®?to identify a new client, to login, confirm and sign

Sylvie Vandevelde | Head of Business & Marketing

visitor statement

• no more forms to fill in• easy onboarding of

clients• fully digital and mobile• accurate data• verified ID• replaces KYC process• transparent

Sign up with itsme®

HR & team

eRetail

pharmacy

holiday booking

insurance

KYC

(season) ticket

app onboarding

sharing economy

car rental

banking

insurance

medical records

delivery box

eRetail

security camera

platfom access

bike rental energy

fitness club

Login with itsme®

• 1 single login for all touchpoints

• strong authentication with 1 click

• always the same easy process at different partners

transfer medical rec. booking

time sheets

driving lessons

birth

movie on demand

payment

LOA

eGov

help desk

donation

• no more card readers• easy and fast

confirmation of orders• secure approval• strong customer

authentication

Confirm with itsme®

passport statement

notary

buy a house

leasing

car rental

insurance

become client

contract

credit card

time sheets

• easy and fast signing of documents

• fully digital, secure and compliant

• legal equivalent of handwritten signature

Sign with itsme®

Ease of use

Security

Privacy

InteroperabilityScalability

• I can use one recognized, verified digital ID everywhere

• I only need my smartphone• I’m in control and have full

transparency• It’s easy to use, no need to be a

geek• 1 click onboarding

• No need to create or invest in a digital ID, in an authentication tool or a digital signature

• Less costs: my users bring their own device

• Compliant in only one click• Increasing my business by

improving the CX• Verified and across channel DB

Clients Business

Improve your customer journey by adding itsme®

Customer Journey Diagram

Need

Discovery & Research Consideration

Purchase LoyaltyService

Let’s buy a car! And see what happens…Discovery & Research Consideration

Configuration carSign up to safe

Dealer CRMCar configuration

Email to test carLogin to book

test drive

Dealer CRMAppointment

Creation offerIdentify to create offer

Dealer CRMCustomize

Dealer CRMLink to my profile

Let’s buy a car! And see what happens…

Validates offerSign contract

DealerManufacturer

Purchase

Contracts loanSign loan

Buy insuranceSign insurance

Insurancecompany

Credit Company

DIV

Service

Order License plate

Identify

Call for car delivery

Confirm

Call centerDelivery schedule

a smarter way to be you

@itsmeDigitalIDSylvie.Vandevelde@itsme.be