Case Study : Retail Industry Predict | Protect | Prevent
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A European multinational supermarket chain deploys ARCON PAM to strengthen access control at its UAE-based stores and datacenters managed from HQ.
client brief
the context
A European multinational supermarket chain deploys ARCON PAM to strengthen access
control at its UAE-based stores and datacenters managed from HQ.
Recognized as one of the largest retail chains in the world, our client scaled up efficiency and
productivity through an increasing use of the technology. However, increasing digitized busi-
ness environment cropped up Information Security issues. As data ceaselessly flowed from mul-
tiple layers of network/security devices, database servers, operating systems and applications …
the internal periphery of the enterprise remained vulnerable to misuse of critical business data
and unauthorized access.
Number of devices
1000+
Number of privileged
identities
About 400
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key challenges• The client needs to monitor the Local and VPN Privileged Users
• Windows, DB & Linux environments are accessed through named accounts. ADMIN
privileges, which was controlled only by the Windows users, were unmonitored and
uncontrolled.
• As a result, any member of the Windows team could access any Windows server and do the
admin level changes.
• The client has Mac users
• T he client operates with multiple vendors. It needed Vendor access control system in place.
Case Study : Retail Industry
the solution
The client required a foolproof access control solution. It required a solution that could detect all
the possible forms of suspicious behavior related to privileged access.
In a keenly-contested tendering process, ARCON was selected to supply, install and implement
the Privileged Access Management Solution (PAM).
Managing the two IT environments—retail shops across the UAE and HQ managing data cen-
ters—, and holding control over users’ activities both in HQ and local stores was mission critical.
ARCON PAM solution would enable the supermarket chain to address this challenge.
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the result
Further, the solution enabled to create separate named privileged accounts for login in to Win-
dows RDP session. Windows machines were assigned to Mac users for accessing the systems
through VPN.
Custom Access Control allowed the Information Security team to define access based on the
requirement and job profile.
And finally, ARCON PAM’s time-tested features such as Dual Factor Authentication and Gran-
ular Access Control reinforced the Vendor Access Control. The solution helped in resolving
third-party access issues by giving time and onetime based access request to vendors.
ARCON PAM integrated at all the layers of the IT infrastructure. It allowed the client to se-
cure privileged accounts throughout the network along with providing an audit trail of access
requests. This meant, it enabled to get control over all the user-activities spread between two
separate IT environments: local stores in UAE and datacenters managed from HQ.
Case Study : Retail Industry
about ARCON
ARCON is a leading Information Security solutions company specializing in Privileged
Identity Management and Continuous Risk Assessment solutions. With its roots strongly
entrenched in identifying business risks across industries, it is in a unique position to
comprehend and identify inherent security gaps in an organizations infrastructure
framework and build and deploy innovative solutions/products to significantly mitigate
potential risks.
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04Case Study : Retail Industry
