A Guide to
Disability & Aged Services
in Knox
Symbols used in this guide
Telephone number
Hearing assisted (tty)
Fax number
Email address
Website
Hours of operation
Address
Postal address
ContentsWhere Do I Start? 1
Community Centres and Neighbourhood Houses 9
Adult Education and Employment Services 13
Advocacy and Legal Services 17
Aids and Equipment 27
Children’s Services 33
Independent Living and Accommodation Services 41
Information and Advice 55
Mental Health 85
Recreation and Leisure 91
Residential Aged Care 99
Respite and Carer Support Services 107
Senior Citizens’ Centres 115
Social and Support Groups 121
Transport Services 137
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Knox City Council
Active Ageing and Disability Services
(03) 9298 8000
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Knox City Council is committed to taking an age-friendly approach to the services that Council and community deliver and value. In essence, Council is committed to supporting a ‘whole-of-life’ approach to health.
Active Ageing is the process of making effective use of opportunities for physical, social and emotional wellbeing to enable older people to actively participate in society. We aim to help older Knox residents enjoy active, healthy and independent lives.
Disability Person’s Parking Scheme
(03) 9298 8000
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
511 Burwood Highway, Wantirna South 3152
Knox City Council participates in the state wide Disabled Persons Parking Scheme which provides people with significant mobility or intellectual disabilities equality of opportunity to access facilities and services throughout the state. Permit applications are available for individuals and organisations, and must be verified by a medical practitioner.
Early Years Consultants (EYCs) also known as Preschool Field Officers
(03) 9298 8328
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox employs EYCs to service the municipal area of Knox City Council. Provides access and equity to preschool programs for eligible children. Consults, supports and resources educators and families so that inclusive, strength based programs are provided for children with additional needs/or requiring additional support in their preschool program.
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Family and Children’s Services Inclusion Support Facilitators
(03) 9298 8150
www.knox.vic.gov.au
Monday – Friday, 8am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox Inclusion Support Agency, in partnership with Yarra Ranges Council, employs Inclusion Support Facilitators (ISFs) through the Inclusion and Professional Support Program funded by the Australian Government Department of Social Services. ISFs support educators in Long Day Care, Occasional Care, Outside School Hours Care, Vacation Care and Family Day Care to promote inclusive practises and assist services to build their skills base and capacity to include children with additional needs within the municipal areas of Knox Maroondah and Yarra Ranges Council.
Home and Community Care Services
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Provides a range of home and community based services that support Knox residents who are frail and older (65 and over) or who have a disability and their carers to remain living in their own home, stay connected to their communities and maintain a healthy and active lifestyle. Services include domestic support, personal care, respite, delivered meals, home maintenance and Occupational Therapy.
Service provision is based on an assessment of eligibility and the availability of resources.
Housing Assistance/Support (03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
A Housing Support Officer is available through the Active Ageing and Disability Services Department to work with Knox residents who are frail, older and/or have a disability and are homeless or at risk of becoming homeless. This is not a crisis accommodation service.
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Illoura Early Childhood Intervention Service
(03) 9758 7991
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
72 Francis Crescent, Ferntree Gully 3156
For children with disabilities and developmental delays from birth to 6 years (school entry) and their families.
Specialist staff offer assessment, education, therapy, family information and support programs in our centres, in homes and community settings including preschool and childcare. Available to children whose families live, work or study in the municipality of Knox (as a priority). Parents pay Program Support Fees along with government funding. Referrals are now all coordinated through Department of Education and Training, Eastern Metropolitan Region, Central Intake on 1300 662 655.
Knox Community Transport
(03) 9298 8518
www.knox.vic.gov.au
511 Burwood Highway, Wantirna South 3152
A transport service provided for residents of Knox who are frail aged, mobility impaired or transport disadvantaged to access local senior citizens clubs, programmes and shopping. Eligible community groups can make bookings for a program of social outings for the following year. Knox offers outings programs which include day trips to different destinations across Melbourne.
Leisure Services
(03) 9298 8335
www.knox.vic.gov.au
Monday – Friday, 8am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox City Council’s Leisure Services Unit is responsible for the management of all council sporting facilities, as well as managing the contracts of user groups which occupy these facilities.
Amongst a wide range of roles, the Unit is also responsible for increasing growth in sport and recreational pursuits within Knox, implementing club development initiatives, policy review and strategic planning through a leisure lens.
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Maternal and Child Health Service
(03) 9298 8741
www.knox.vic.gov.au
See website for list of Maternal and Child Health Centres
Free and confidential family centred practice is provided to all families with children from birth to 5years.
All children are offered regular assessments and referrals to other support services as needed. The service offers information, guidance and education.
Maternal and Child Health Nurses hold general nurse, midwifery and Maternal and Child Health qualifications and are good source of local information and community supports including community playgroups and supported playgroups.
MetroAccess Building Inclusive Communities Program
(03) 9298 8000
www.knox.vic.gov.au
511 Burwood Highway, Wantirna South 3152
MetroAccess is a partnership initiative between the Victorian Department of Human Services and Local Government. The aim of MetroAccess is to build the capacity of local communities across metropolitan Victoria so that they are more welcoming and inclusive of people with disabilities.
There are five main objectives of MetroAccess:
To support people with disabilities to participate in community life.
To build and strengthen the ways in which the local community supports people with disabilities and their families.
To ensure that local planning and services engage and involve people with disabilities and their families, disability service providers and community groups.
To work with disability support providers to help them to support people with disabilities and their families.
To ensure that people with disabilities can access information about relevant services and activities in their community.
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Planned Activity Groups (PAG)
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Knox Council provides a service for eligible residents aged over 65, their carers and people with a disability aged under 65 years, to participate in activity groups.
Group members will be able to participate in craft, games, discussion, entertainment, outings and gentle exercise activities that provide mental, social and physical stimulation in a friendly and safe environment.
Playgroups
Knox City Council has playgroup sessions where parents, carers and grandparents with babies and children 0-6 years are welcome to attend. You’ll find a fun, friendly playgroup operating from many locations across the municipality, with times and days to suit you. In addition, Supported Playgroups are available for parents 25years and under, families with children 0-6 years of age who have additional needs, developmental delay, disability and chronic medical conditions.
(03) 9298 8348
www.knox.vic.gov.au
See website for list of Playgroups
Youth Services
(03) 9298 8000
www.knox.vic.gov.au
Knox Youth Services actively promote, develop and encourage the well being of young people through providing, facilitating, planning, funding and advocating the identified needs and issues of the young people, their families and the community.
Many varied programs address the primary target group of young people aged 10-25 years, who reside, work or recreate in the Knox municipality.
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Department Of Health and Human Services
1800 783 783
1800 008 149
www.dhs.vic.gov.au/disability/start-here/access-to-disability-supports
Monday – Friday, 9am-5pm
Disability Services fund a range of services for people with intellectual, physical, sensory and neurological disabilities. The division works in partnership with families and carers, with non-government and government service providers to advance the wellbeing and promote the quality of life for people with disabilities.
Individual Support Packages are available to assist young people and adults with a disability with everyday living tasks.
Centrelink 13 2717
13 28 50 (Boronia Office)
1800 810 586
www.humanservices.gov.au
Monday – Friday, 8am-5pm
3 William Street, Boronia 3155
Centrelink support people who are ill, injured or have a disability with a range of payments. Centrelink can also support carers with a range of payments.
Carer Allowance
An income supplement for carers who provide additional daily care and attention for someone with a disability or medical condition, or who is frail aged.
Child Disability Assistance Payment
An annual payment to assist parents with the costs of caring for a child with a disability.
Continence Aids Payment Scheme
Helps people aged 5 years or more who have permanent and severe incontinence to meet some of the costs of incontinence products.
Disability Support Pension
Provides financial support to people with a physical, intellectual or psychiatric condition that prevents them from working, or for people who are permanently blind.
Essential Medical Equipment Payment
The Essential Medical Equipment Payment helps with the additional costs of running essential medical equipment, medically required heating or cooling, or both.
Ex-Carer Allowance (Child) Health Care Card
Enables concessions on prescription medications. You must claim the card and reapply annually.
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Household Assistance Scheme
Ongoing assistance is available for eligible households through a number of different payments.
Mobility Allowance
A payment for people with disability, illness or injury who cannot use public transport without substantial assistance and who participate in approved activities.
Pensioner Education Supplement
Helps students with the ongoing costs of full-time or part-time study in a secondary or tertiary course.
Rent Assistance
Financial help to people who pay rent and receive a Centrelink payment.
Sickness Allowance
A payment for people aged 22 years or older, but under age pension age, who temporarily cannot work or study because of an injury or illness.
Telephone Allowance
Telephone Allowance helps with the costs of maintaining a telephone and home internet service.
Youth Disability Supplement
Additional financial support to young people with a physical, intellectual or psychiatric disability who receive certain income support payments.
Community Centres & Neighbourhood Houses
Community Centres & Neighbourhood Houses
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Coonara Community House
(03) 9758 7081
www.coonarahouse.org.au
Monday – Friday, 9am-4pm during school terms
22 Willow Road, Upper Ferntree Gully 3156
Provides a wide range of accredited and non-accredited educational courses, career planning, recreational and support groups, parenting resources, personal development, computer training and health and wellbeing programs for adults. Services include occasional care for 0-5 year olds and pre-kinder for 3-4 year olds.
Mountain District Learning Centre
(03) 9758 7859
www.mdlc.com.au
Monday-Friday, 9am-4pm
13-15 The Avenue, Ferntree Gully 3156
Offers a wide range of education programs including skilled based training, VCE, VCAL and VET for adults and youth in a community setting. MDLC offers programs and short courses in arts, crafts, gardening, computers, exercise and personal development for all ages and abilities providing opportunities for social interaction, relaxation and enjoyment.
Orana Neighbourhood House
(03) 9801 1895
www.orananh.org.au
Monday – Friday, 9am-3:30pm
62 Coleman Road, Wantirna South 3152
Offers occasional child care, self help and support groups, arts and crafts groups, parenting courses, self esteem and personal development courses, health and wellbeing information, computer courses and other general adult education.
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Rowville Neighbourhood Learning Centre Inc
(03) 9764 1166
www.rowvillenlc.org.au
Monday-Friday, 9am-5pm (School terms only)
Saturday 9am-12pm (School terms only)
Tuesday – Friday 9:30am-4:20pm (Term holidays)
40 Fulham Road, Rowville 3178
The Neighbourhood Learning Centre provides short courses and activities for children and adults.
An extensive range of activities and classes are available including dance lessons, guitar and keyboard classes, art and craft sessions and singing/ vocal training.
The Basin Community House
(03) 9761 0209 (Club Room)
www.thebasincommunityhouse.wikispaces.com
Monday – Friday, 9:15am-3pm
1221 Mountain Highway, The Basin 3154
Provides adult education, classes for people with disabilities and community development programs for the residents of Knox.
Accessible and affordable hire of rooms are available to community groups for meetings or special occasions.
U3A Knox
(03) 9752 2737
www.u3aknox.org.au
Monday – Friday, 9:30am-3:30pm
Parkhills Campus, 1 Park Boulevard, Ferntree Gully 3156
For retired and senior citizens over 55 years, and low cost educational and recreational activities in a supportive environment are provided.
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Adult Education &Employment Services
Adult Education & Employment Services
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EACH Employment
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
93 Boronia Road, Boronia 3155
A specialist employment service to assist people with health conditions, disabilities, mental illness or other barriers into employment. Ongoing support is also provided to ensure successful outcomes for both employees and employers.
Echo Australia
(03) 9800 1870
www.echoaustralia.com
Monday – Friday, 9am-5pm
Shop 3, 1A City Square, Knox O-Zone Shopping Centre, Wantirna South 3152
Echo has a specialist employment service supporting people with a disability to find work in the open labour market.
Services are available across the South and Eastern corridors of Melbourne.
Knoxbrooke Inc
(03) 9758 3666
www.knoxbrooke.com.au
Monday – Friday, 9am-3pm
977 Burwood Hwy, Ferntree Gully 3156
For adults from 18+ years of age, who have an intellectual or other disability.
The Day Program Service provides educational and life skills training opportunities for people in the eastern region that have been assessed as having intellectual or other disabilities.
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Monkami Centre Inc
(03) 9725 8677
www.monkami.com
Monday – Friday, 9am-3pm
2-6 Dixon Avenue, Croydon 3136
Offers services to people over 18 years of age with intellectual disabilities. Support individuals to develop skills that will enable them to live with the greatest degree of independence within their own community, whilst providing opportunities to achieve individual goals and aspirations.
Individuals must be a client of Department of Health and Human Services or be able to fund their program personally.
Speld Victoria
(03) 9480 4422
1800 051 553 (Free Infoline Service)
www.speldvic.org.au
Monday – Friday, 9am-4pm
60 High Street, Preston 3072
Dyslexia and learning difficulties support including educational assessment, student learning service/specialist teaching referral, professional development – fees apply.
Swinburne University AccessAbility Services
(03) 9210 1181
www.swin.edu.au/accessability
Monday – Friday, 9am-5pm
369 Stud Road, Wantirna South 3152
The Disability Support Service assists students to participate equally in their chosen course of study. Swinburne provides a range of support services to meet the individual needs of students with a disability.
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Vision Australia – Employment Services
1300 847 466
www.visionaustralia.org
346 Macaulay Road (Cnr Stubbs St), Kensington 3031
Provides a range of services to assist individuals who are blind or have low vision to access quality, sustainable employment opportunities or to retain a job. Services include career planning, skill development, assistance in applying for jobs, workplace assessments and modifications, and on the job support. Also provide support to employers.
Advocacy and Legal Services
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For more specialist advocacy services, please also refer to Information and Advice chapter.
Communication Rights Australia
(03) 9555 8552
1300 666 604 – Advice/Intake
www.communicationrights.org.au
Monday – Friday, 9am-5pm
4/3 Tuck Street, Moorabbin 3189
Communication Rights Australia is the leading human rights advocacy and information organisation funded to provide information, community education and advocacy to people with disabilities, giving priority to those who have speech limitations that impact on their ability to communicate and exercise their human rights.
Consumer Affairs Victoria
1300 558 181
www.consumer.vic.gov.au
Monday – Friday, 9am-5pm
Helping to create a competitive and fair marketplace for businesses and consumers. Provide information and advice on renting, accommodation, buying and selling a home, building and renovating, businesses, shopping, scams, product safety, motor cars and other issues affecting consumers and businesses.
Deaf Victoria Inc
1300 553 467, then enter 0394731145#
Voice Mobile Call: Dial 1300 553 467, then enter 0431476721#
0431 476 721 (SMS)
www.deafvictoria.org.au
Monday – Friday, 10am-4pm (appointments only)
Level 3, 340 Albert Street, East Melbourne 3002
Advocates on behalf of deaf people to increase access to services, to represent and providing leadership to the State Government and disability groups pertaining to deaf people.
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Disability Advocacy Resource Unit (DARU)
(03) 9639 5807
www.daru.org.au
Monday – Friday, 9am-5pm
Level 8/128 Exhibition Street, Melbourne 3000
A state-wide service established to resource the disability advocacy sector. Provides training and support to disability advocates. DARU can assist people with disabilities and family members to find an advocate. DARU also sends out weekly email updates with news relevant to advocates and people with disabilities.
Disability Discrimination Legal Service
(03) 9654 8644
1300 882 872 (free call)
www.communitylaw.org.au/ddls
Monday – Friday, 9am-5pm
Level 2, 247-251 Flinders Lane, Melbourne 3000
Provides free legal services to people with disabilities who have experienced discrimination on the basis of disability.
Services include provision of information, referral, advice, and casework assistance. Also provides community legal education sessions to professional and community groups to raise disability awareness and provide information on relevant legislation.
Disability Media Australia (DMA)
(03) 9663 7158
www.disabilitymedia.org.au
222 Bank Street, South Melbourne 3205
Promotes the rights and aspirations of people with disabilities by creating opportunities to be seen and heard in a range of media productions. Also provides training opportunities for people with disabilities and aims to encourage the wider media industry to dispel harmful misconceptions and ignorance about disability.
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Disability Services Commissioner (DSC)
1800 677 342 (free call)
1300 726 563
www.odsc.vic.gov.au
Monday – Friday, 9am-5pm
Level 30, 570 Bourke Street, Melbourne 3000
An independent statutory body that provides advice and assistance to people with a disability, their families and service providers in resolving complaints about registered Victorian disability service providers. Provides education, training and other resources to individuals and organisations regarding the making and handling of complaints.
Eastern Community Legal Centre (Outer East)
(03) 9762 6235 (Outer East)
www.eclc.org.au
Suite B, 6 Floriston Road, Boronia 3155
Provides free legal assistance including legal advice and referrals; limited ongoing casework; night appointments; outreach at various locations; legal education sessions for community groups; and professional development and secondary consultation for workers.
Eastern Disability Action Group (EDAG)
Contact: Woody Marriott
(03) 9720 9800
0417 153 988
www.d-a-g-e-r.wikispaces.com
Ringwood Church of Christ, 11-15 Bedford Road, Ringwood 3134
A community based advocacy group for people with disabilities. Meets on a monthly basis to discuss accessibility issues and focuses on the needs of the outer eastern suburbs.
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Employment – Fair Work Ombudsman
13 13 94
www.fairwork.gov.au
Monday – Friday, 8am-5:30pm
Receives, investigates and helps to resolve complaints or suspected contraventions of workplace laws, awards and agreements.
Housing for the Aged Action Group (HAAG)
(03) 9654 7389
1300 765 178
www.oldertenants.org.au
1st Floor Ross House, 247-251 Flinders Lane, Melbourne 3000
Assists older private renters, holds meetings, runs state-wide forums, conducts research, runs campaigns and meets with government representatives on housing issues for older people.
Home At Last (HAL)
A service which offers free, confidential advice, support and advocacy to older people who are homeless, at risk of homelessness or are wanting to plan their housing future.
(Contact info as for HAAG)
Knox Community Space
(03) 9758 7081
www.westfield.com.au
Westfield Shopping Centre, L1, between Liquorland and iContact, near Knox City Fruit & Vegetable Market, Burwood Highway, Wantirna South 3152
This community space at Westfield Knox is available for not-for-profit groups operating in the Knox community to share information about their services with the Knox community through showcasing, celebrating and inclusive activities.
Leadership Plus
(03) 9489 2999
1300 727 017 (free call)
www.leadershipplus.com
Monday – Friday, 9am-5pm
21-25 Flinders Lane, Melbourne 3000
Provides advocacy services for people with disabilities. Works on support service issues for people with disabilities and provides group advocacy in the areas of education, employment, recreation, housing and access to goods and services. Also provides leadership programs for people with disabilities.
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Melbourne East Disability Advocacy (MEDA)
(03) 9877 7990
www.meda.org.au
Whitehorse Community Resource Centre, Suite 4, 79 Mahoneys Road, Forest Hill 3131
Provides advocacy, information and support to people with an intellectual disability in the local community. Assists and empowers people with an intellectual disability to have control over decision making and prevent discrimination and social exclusion.
Mental Health Legal Centre
(03) 9629 4422
1800 555 887 (Rural Callers)
www.communitylaw.org.au/mhlc
Monday – Friday, 9am-5pm
Building 98 RMIT, 102 Victoria Street, Carlton 3053
For Victorians who experience mental health issues on a low income.
Provides free advice to people whose legal problems relate to their mental illness.
MyAgedCare
1800 200 422
www.myagedcare.gov.au
Monday – Friday, 8am-8pm; Saturday, 10am-2pm
Provides information on aged care, whether for yourself, a family member, friend or someone you’re caring for.
The My Aged Care website was established by the Australian Government to help you navigate the aged care system. The Gateway is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.
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Office of the Public Advocate
1300 309 337
1300 305 612
www.publicadvocate.vic.gov.au
Monday – Friday, 9am-5pm
Level 1, 204 Lygon Street, Carlton 3053
Provides information and advice on the rights of people with a disability, guardianship, powers of attorney, medical consent and other matters.
Public Transport Ombudsman
(03) 8623 2111
1800 466 865 (free call)
1800 809 623
www.ptovic.com.au
Monday – Friday, 9am-5pm
A free, confidential and impartial alternative dispute resolution scheme available to people who use or are affected by public transport services or related activities of public transport in Victoria.
Reinforce Inc
(03) 9650 7855
www.reinforce.org.au
Monday – Friday, 9am-5pm
2nd Floor Ross House, 247 Flinders Lane, Melbourne 3000
A self advocacy organisation for people with an intellectual disability which assists, supports and encourages independence. Promotes the rights of people with an intellectual disability to be upheld in the same way as everyone else in the community.
Provides training, resources, lobbies government, holds forums, and promotes socialising and networking.
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Seniors Rights Victoria
1300 368 821
www.seniorsrights.org.au
Monday – Friday, 10am-5pm
Level 4, 98 Elizabeth Street, Melbourne 3000
Provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.
Services include a Helpline, specialist legal services, short-term support and advocacy for individuals and community and professional education. Provides leadership on policy and law reform and works with organisations and groups to raise awareness of elder abuse.
Victorian Advocacy League for Individuals with a Disability (VALID)
(03) 9416 4003
1800 655 570 (rural only free call)
www.valid.org.au
Monday – Friday, 9am-5pm
235 Napier Street, Fitzroy 3065
An advocacy group for adults with intellectual disabilities and their families. Services include information provision, advocacy, support to individuals, their families, carers and advocates. Also advocates to government and government departments, service provider agencies and other relevant bodies.
Victorian Equal Opportunity and Human Rights Commission
1300 891 848 (General)
1300 292 153 (Enquiries)
1300 289 621
www.humanrightscommission.vic.gov.au
Level 3, 204 Lygon Street, Carlton 3053
Services include a telephone enquiry line, a free and fair dispute resolution service, information and education about equal opportunities, disability discrimination, racial and religious vilification and the Charter of Human Rights and Responsibilities.
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Villamanta Disability Rights Legal Service Inc
(03) 5229 2925
1800 014 111 (Legal issues only Monday – Friday, 1pm-3pm)
www.villamanta.org.au
44 Bellerine Street, Geelong 3220
A free Statewide Community Legal Service that works only on disability related legal and justice issues. The purpose is to make sure that Victorian people who have a disability know about the law, and use the law, to get their rights. The main focus is the rights of people who have an intellectual disability.
Telephone information, advice and referral service
Casework on disability related legal issues
Some of these services are also provided to people who do not have a disability, who are involved in supporting people who have a disability.
Women’s Health East
(03) 9851 3700
(03) 9848 3160
www.whe.org.au
1/125 George Street, Doncaster East 3109
A community based women’s health and wellbeing promotion agency working across the Melbourne Eastern Metro Region.
Women With Disabilities Australia (WWDA)
0438 535 123
www.wwda.org.au
Monday – Friday, 8:30am-4pm
PO Box 407, Lenah Valley TAS 7008
A peak advocacy group dedicated to promoting the participation of women with disabilities in all aspects of social, economic, political and cultural life. Undertakes systemic advocacy, provides policy advice, undertakes research and provides support, information and education.
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Youth Disability Advocacy Service (YDAS)
1300 727 176 (Toll Free from outside Melbourne)
(03) 9267 3755
0411 073 538 (SMS)
www.ydas.org.au
www.liveaccess.org.au
Youth Affairs Council of Victoria, Level 2, 180 Flinders Street, Melbourne 3000
Works alongside young people with disabilities between the ages of 12 and 25 to raise awareness of their rights and to support them to achieve what they want. Provides one-on-one support through an individual advocacy service and also work on broader social issues affecting young people with disabilities through systemic advocacy.
LiveAccess
Promoting action and change so live music venues and festivals are accessible to everyone, including people with disabilities.
Aids and Equipment
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Bilby Shoes
(03) 9465 0880
www.bilbyshoes.com
Monday – Friday, 7:30am-5pm; Saturday, 8am-1pm
2 Northgate Drive, Thomastown 3074
Provides specialised and custom made footwear to accommodate children and adults with disabilities.
Fisher Lane
(03) 9419 2250
www.fisherlane.com.au
Monday – Friday, 9am-5pm
26 Victoria Crescent, Abbotsford 3067
Hire and sales of rehabilitation and mobility equipment.
Magic Mobility Pty Ltd
(03) 8791 5600
www.magicmobility.com.au
2/112 Browns Road, Noble Park 3174
Manufacturer and supplier of manual, electric, standard and custom made wheelchairs of all sizes and types.
Scope – Communication and Inclusion Resource Centre
(03) 9843 2000
www.scopevic.org.au
830 Whitehorse Road, Box Hill 3128
For people with complex communication needs.
Provides information, advice, resources and services relating to the many different aspects of complex communication needs. Provides consultancy services, educational and training resources, community education and an accessible information service.
Aids and Equipment
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Shop Mobility – Knox City Shopping Centre
(03) 9814 5000
(03) 9814 5001 – Concierge
www.westfield.com.au/knox
Refer to www.westfield.com.au/knox/hours
425 Burwood Highway, Wantirna South 3152
For mobility impaired customers, complimentary wheelchairs and power shoppers are offered for up to 3 hours, these are located at our Concierge Desk Level 2 outside Teds Cameras. Bookings are recommended as they are in high demand and subject to availability.
Disabled parking can be found near the main entrances Lifts for mobility access.
Solve Disability Solutions
(03) 9853 8655
1300 663 243 (free call)
www.solve.org.au
Monday – Friday, 8:30am-3pm
Royal Talbot Rehabilitation Centre, 1 Yarra Boulevard, Kew 3101
Makes and modifies equipment for people with disabilities when there is no commercially available product or service that will meet their needs. Health professional project coordinators work with volunteers who have a range of technical abilities to assist the client to solve equipment related issues. The service is funded by the State Government and charges apply for reimbursement of volunteers for the cost of materials and travelling expenses incurred. Charges for service costs for NDIA participants are also included in their quotations. Please note Solve provides an outreach service in Victoria.
Statewide Equipment Program (SWEP)
1300 747 937
http://swep.bhs.org.au
Monday – Friday, 8:30am-5pm
24/7 after hours emergency repair service
Provides people who have a permanent or long-term disability with subsidised aids, equipment, oxygen, continence and vehicle and home modifications. Aims to enhance the independence and safety of people with a disability in their own home and to facilitate their participation in the community and support families and carers.
Eligibility Criteria: People who have a permanent or long term disability or are frail aged and living independently in the community. Clients must be a permanent Victorian resident or holder of a Permanent Protection Visa or an asylum seeker.
Assessment and prescription is required by a SWEP registered Allied Health Professional or Respiratory Physician.
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Travellers Aid Australia
www.travellersaid.org.au
Flinders Street Station
Main Concourse, Corner Flinders and Swanston Streets, Melbourne 3000 (between platforms 9 & 10)
(03) 9610 2030
Sunday – Thursday, 8am-8pm; Friday-Saturday, 8am-10pm
Southern Cross Station
Main concourse, 99 Spencer Street, Docklands 3008 (opposite Luggage Hall)
(03) 9670 2072
Monday – Sunday, 7am-10pm
Travellers Aid Access Service: Monday – Friday, 11am-5pm; Saturday – Sunday, 11am-4pm
Provides free, drop in personal care, fully accessible toilets with a ceiling hoist and adult change table, mobility equipment hire, free buggy and Personal Guidance Service to help people navigate Southern Cross Station.
Vision Australia – Equipment Solutions
(03) 9760 0000
1300 847 466
www.visionaustralia.org
Monday – Friday, 9am – 4:30pm
252 Dorset Road, Boronia 3155
For people who are blind or have low vision. Offers information about a wide range of daily living and computer-based equipment to enable independence in activities of daily living, mobility, reading and writing and recreation.
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Word of Mouth Technology
(03) 9723 0660
(03) 9723 9305
www.wom.com.au
Monday – Friday, 10am-4pm
6 Sturt Street South, Croydon 3136
Provides assistive technology for people who are deaf and hearing impaired.
Yooralla – ComTEC
(03) 9362 6111
1300 885 886 (Free Call)
(03) 9314 9001
www.yooralla.com.au/services/Communication-and-Assistive-Technology
Cnr Ashley Street & South Road, Central West Plaza, Braybrook 3019
Provides information, training and advice in the use of specialised technology for communication, computer access and environmental control. Has an electronic equipment library (hire fees apply) where equipment can be hired short term for trial in the person’s own environment.
Yooralla – Independent Living Centres
(03) 9362 6111
1300 885 886
(03) 9314 9001
www.ilcaustralia.org.au
Monday – Friday, 9am-4:30pm (Brooklyn Centre)
705 Princes Hwy, Brooklyn 3012
For all people with disabilities and people who want to maintain independence as they live longer.
Provides large displays of aids and equipment which can be viewed and trialled. Provides information and professional advice to ensure that people can find the equipment that best suits their needs. The Equipment Library provides short term loan of specialised equipment. Some services are subject to fees.
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Children’s Services
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Croydon Special Developmental School (Croydon SDS)
(03) 9725 4933
www.croydonsds.vic.edu.au
Monday – Friday, 9am-3pm
69-95 Belmont Road East, Croydon 3136
For students with a moderate to severe intellectual disability. Provides an early education program for children aged 2.8 to 5 years and education program for students aged 5-18 years. Therapy programs include speech therapy, occupational therapy and physiotherapy for enrolled students. Bus transport is available for those living within the zone.
Dance Family
Contact: Rosie Dyson, Illoura ECIS
(03) 9758 7991
Sunday, 10:30am-12pm (during school terms)
Bayswater Community Youth Centre, Cnr Station Street & Pine Road, Bayswater
Music and movement sessions for children between ages 6-18 years with disability and their family.
A respite opportunity through fun, dance and drama activities for families with children with a disability. Guided by an experienced dance therapist, and volunteers, children can explore a mix of creative movement, dance, drama, art and music. Cost is $10 per session (per family).
Department of Education and Training – Special Needs Support
1300 333 231 (general enquries) (03) 8392 9300
www.education.vic.gov.au
Level 3, 295 Springvale Rd, Glen Waverley 3150
Offers support to children and young people who have a disability or developmental delay and their families through a range of programs targeted to meet their specific needs.
Autism Friendly Learning
Provides a wide range of support and intervention services available to help children and young people with an Autism Spectrum Disorder (ASD) access inclusive education that meets their needs.
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Home Based Educational Programs
Helping make sure students, who due to the nature of a severe disability or other health reasons that prevent them from going to school, can continue to access an education program.
Kindergarten Inclusion Support Packages
These packages help children with disabilities and complex medical needs take part in an inclusive funded kindergarten program that supports their learning and development during the important early years.
Program for Students with Disabilities
This program gives extra support to eligible students with disabilities in government schools as part of the Department’s ongoing commitment to providing an inclusive education system to all students.
EACH Early Childhood Intervention Program
1300 00 EACH (1300 003 224)
www.each.com.au
75 Patterson Street, East Ringwood 3135
For children from birth to school entry who have a delay in two or more areas of development.
Offers a range of programs and activities designed to minimise the impact of a disability or developmental delay. Supports children and their families by providing assessment, therapy, education and family support. Settings can include individual or small groups; inclusive centre-based programs; home programs and also support in local kindergarten and childcare.
Early Years Consultants (EYCs) also known as Preschool Field Officers
(03) 9298 8328
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox employs EYCs to service the municipal area of Knox City Council. Provides access and equity to preschool programs for eligible children. Consults, supports and resources educators and families so that inclusive, strength based programs are provided for children with additional needs/or requiring additional support in their preschool program.
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Eastern Ranges School
(03) 9758 3772
www.easternrangesschool.vic. edu.au
56 Dorset Road, Ferntree Gully 3156
Currently operates as a Foundation to Year 9 school for students with Autism (ASD) who also have a speech and language disorder and intellectual disability.
Embarking on a growth model of educational provision that will add a year level each year and finally becoming a Foundation to Year 12 in 2018.
Extended Families Australia
(03) 9285 4837
volunteer@extendedfamilies. org.au
www.extendedfamilies.org.au
Monday – Friday, 9am-5pm
Suite 15/27 Bank Street, Box Hill 3128
For children 0-17 years with diagnosed disability.
Provides volunteer-based support to children and their families including access to a number of flexible support options including individualised volunteer matching for social, recreational and respite support, supported play groups, friendship groups and social events.
Family and Children’s Services Inclusion Support Facilitators
(03) 9298 8150
www.knox.vic.gov.au
Monday – Friday, 8am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox Inclusion Support Agency, in partnership with Yarra Ranges Council, employs Inclusion Support Facilitators (ISFs) through the Inclusion and Professional Support Program funded by the Australian Government Department of Social Services. ISFs support educators in Long Day Care, Occasional Care, Outside School Hours Care, Vacation Care and Family Day Care to promote inclusive practises and assist services to build their skills base and capacity to include children with additional needs within the municipal areas of Knox Maroondah and Yarra Ranges Council.
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Illoura Early Childhood Intervention Service
(03) 9758 7991
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
72 Francis Crescent, Ferntree Gully 3156
For children with disabilities and developmental delays from birth to 6 years (school entry) and their families.
Specialist staff offer assessment, education, therapy, family information and support programs in our centres, in homes and community settings including preschool and childcare. Available to children whose families live, work or study in the municipality of Knox (as a priority). Parents pay Program Support Fees along with government funding. Referrals are now all coordinated through Department of Education and Training, Eastern Metropolitan Region, Central Intake on 1300 662 655.
Interchange Outer East
(03) 9758 5522
www.ioe.org.au
5-7 Yose Street, Ferntree Gully 3156
Provides programs and services to families of children and young adults with disabilities. Services include respite care, recreation based services and post school options.
Irabina Autism Services
(03) 9720 1118
www.irabina.com
Monday – Friday, 8:30am-5:30pm
193 Bayswater Road, Bayswater North 3153
For children from birth to adolescents who are diagnosed with Autism Spectrum Disorder who reside in the Eastern Metropolitan Region. A specialist early childhood intervention service that offers early support programs, early intervention, individual and group therapy, aquatic occupational therapy, and education programs for parents/carers. Irabina assists children and families with making the transition to school and invites children to return to Irabina once at school to participate in different programs.
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Knox Social and Community Health – Pediatric Services
(03) 9757 6200
www.kchs.org.au
Ferntree Gully Site: 1063 Burwood Highway, Ferntree Gully 3156
Wantirna Site: Unit 1, 603 Boronia Road, Wantirna 3152
Aims to assist children and their families to reach their full potential within their family, pre and primary school environments and within their broader community. Services include the Speech Pathology and the Occupational Therapy.
Maternal and Child Health Service
Free and confidential family centred practice is provided to all families with children from birth to 5years.
All children are offered regular assessments and referrals to other support services as needed. The service offers information, guidance and education.
Maternal and Child Health Nurses hold general nurse, midwifery and Maternal and Child Health qualifications and are good source of local information and community supports including community playgroups and supported playgroups.
(03) 9298 8741
www.knox.vic.gov.au
See website for list of Maternal and Child Health Centres
Parent Support Network – Eastern Region Inc
(03) 9758 5522
www.psn-emr.com.au
Monday – Friday, 9:30am-4:30pm
5-7 Yose Street, Ferntree Gully 3156
An information, upport and advocacy service for parents of children with a disability aged 0–18. A facilitated support group meets at Coonara Community House, Ferntree Gully every month to provide parents with a social opportunity for peer support. Other services include regular email news updates, telephone support service, information sessions and advocacy support as required.
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Playgroups
Knox City Council has playgroup sessions where parents, carers and grandparents with babies and children 0-6 years are welcome to attend. You’ll find a fun, friendly playgroup operating from many locations across the municipality, with times and days to suit you. In addition, Supported Playgroups are available for parents 25years and under, families with children 0-6 years of age who have additional needs, developmental delay, disability and chronic medical conditions.
(03) 9298 8348
www.knox.vic.gov.au
See website for list of Playgroups
Scope – Early Childhood Intervention Services
(03) 9902 1000
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
Scope Therapy Metro East, 7 Allen Street, Glen Waverley 3150
Supports families with young children who have a disability or developmental delay. Works collaboratively with families to identify goals and support the best possible outcome for them and their children.
Provides a community based service providing support, education, information and therapy to meet the needs of children and their families.
Scope Therapy Services
(03) 9902 1077
(03) 9902 1069
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
Scope Therapy Metro East, 7 Allen Street, Glen Waverley 3150
PO Box 23, Glen Waverley 3150 (postal address)
A comprehensive range of therapy services to suit all abilities and aspirations.
Works on capacity-building, to build up the strengths, and provide families with the knowledge and skills to support them.
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Speld Victoria
(03) 9480 4422
1800 051 553 (Free Infoline Service)
www.speldvic.org.au
Monday – Friday, 9am-4pm
60 High Street, Preston 3072
Dyslexia and learning difficulties support including educational assessment, student learning service/specialist teaching referral, professional development – fees apply.
Taralye – the Oral Language Centre for Deaf Children
(03) 9877 1300
www.taralye.vic.edu.au
Monday – Friday, 8:30am-5pm
137 Blackburn Road, Blackburn 3130
Provides and early intervention service for children with a hearing impairment from birth to 6 years and provide support and information to families. Also provides audiology testing for children from birth to 18 years.
Vision Australia – Children’s Services
(03) 9760 0000
1300 847 466
www.visionaustralia.org
Monday – Friday, 9am-4:30pm
252 Dorset Road, Boronia 3155
For children with a vision impairment (aged 0-6 years) and their families.
Services are based on individual needs and provided in the home or community setting as required. School aged children with vision impairment are supported within an educational setting at home and in the community.
Independent Living and Accommodation Services
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Aged Care Assessment Services
1800 783 783 (Disability Services)
www.myagedcare.gov.au
Conducts comprehensive medically based assessments for those needing community services or aged care residential services. They assess for all restorative and potential care options.
Assessment teams are multi-disciplinary and can include health professionals such as medical officers, social workers, nurses, occupational therapists and physiotherapists.
For an older person to access Commonwealth funded residential aged care, residential respite care and home care packages they must first be assessed as eligible by an ACAS.
In order to ensure that people receive the most age appropriate services, people under 65 years will usually first require an assessment for eligibility for Disability Services.
Anchor Ltd
(03) 9760 6400
www.anchorservices.com.au
112 Main Street, Lilydale 3140
Supports some of the most vulnerable in our community by committed staff and volunteers and in partnership with a broad range of partners and supporters.
Services include support for those experiencing or at risk of homelessness, foster care, kinship care, mediation and counselling, community education and accommodation support. Services cover the Cities of Knox, Maroondah and the Shire of Yarra Ranges
Annecto Inc – South Eastern Region
(03) 9876 0122
www.annecto.org.au
41-43 Ringwood Street, Ringwood 3134
Flexible support services for people with disability and older people tailored to suit what is most important to you in your life.
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Baptcare
(03) 9831 7222
www.baptcare.org.au
Ground Floor, 1193 Toorak Road, Camberwell 3124
PO Box 230, Hawthorn 3122
Provides quality help at home, care in their aged care homes and retirement living options that help older people live well and as independently as possible. Offers families and people with a disability access to a range of tailored support options such as respite, case work support and activity groups.
Belonging Matters
(03) 9739 8333
www.belongingmatters.org
Suite 3/178 Boronia Road, Boronia 3155
A small education and advisory service for people with a disability and families who would like to pursue socially inclusive pathways in the community. Also provides a range of workshops, retreats, forums and bi-annual conference based on themes of social inclusion, empowerment and individualisation.
Bridges Connecting Communities
(03) 9763 9700
www.bridgescc.com.au
Monday – Friday, 9am-5pm
6 Griffith St, Knoxfield
For people with disability, elderly frail and pensioners who are residents of Knox and the South West Yarra Ranges.
Volunteer medical transport, group activities and outings, pet companion program, community shopping bus and phone a friend program.
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Burke and Beyond – Next Step Bayswater
(03) 9720 3921 (Eastern Region)
www.burkeandbeyond.org.au
Monday – Friday, 8.30am – 4.30pm
17 Macauley Place Bayswater, VIC 3153
Supports young adults with a disability in building their independence and ability to take part in everyday life. People are encouraged to set their own goals and the team supports each individual to turn them into actions. Focus is on pre-vocational skills as well as increasing participants’ independence in the community.
CareChoice (Aust) Pty Ltd
1300 737 942
www.carechoice.net.au
E7/2A Westall Road, Clayton 3168
For people with disabilities. Services include personal care, respite care, domestic assistance, overnight and 24 hour care, community access and social support, travel training, shopping and meal preparation and holiday program support.
Offers a school holiday program called Kids Crew for children with a disability aged 6-16 years. One on one support can be provided for more complex support requirements.
Care Connect
(03) 9998 2300 (Dandenong Office)
1800 116 166 (Head Office)
www.careconnect.org.au
Monday – Friday, 8:30am-5pm
Level 2, 237 Lonsdale Street, Dandenong 3175
Specialises in services relating to aged care, disability, mental health, acquired brain injury, autism, transitional care, preventative care, dementia and respite.
Supports children, young people, adults, older adults and carers in accessing information services and supports, assessment and planning, case management and coordination, advocacy, service delivery and carer support.
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Co As It – Italian Assistance Association Melbourne
(03) 9349 9000
www.coasit.com.au
Monday – Friday, 9am-5pm
Level 1, 189 Faraday Street, Carlton 3053
General assistance, especially for the aged; Italian language courses; Italian historical society (open for research); hire of conference facilities, computer training laboratory; classrooms; Italian resource centre (membership fee applies); CACP; linkages; day care; visitation and recreational activities for elderly; NRCP Programs (carer respite); EACH Program.
Community Housing Ltd
(03) 9856 0098
1800 825 955
www.chl.org.au
26-28 Prospect Street, Box Hill 3128
Provides long-term secure rental tenancies for people who pay subsidised market rate. As an alternative to private rental, they ensure that people who have low incomes can find a dependable housing arrangement.
Department of Health and Human Services – Outreach
(03) 9843 6295
(03) 9843 6638
www.dhs.vic.gov.au/for-individuals/disability/start-here/access-to-disability-supports
Monday – Friday, 9am-5pm
883 Whitehorse Road, Box Hill 3128
For people aged between 6-64 years, with a disability who live at home or independently.
Provides 1:1 skill development. Skill development is short term to teach individuals basic living skills such as cooking, budgeting, shopping, travel training and personal hygiene.
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EACH CHOICE – Individualised Support Packages
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides assistance for people with intellectual disabilities or acquired brain injury to develop or maintain skills to live independently in their own home or in the community. Individualised Support Packages enable people with a disability to purchase a range of supports and services to meet their needs.
Fronditha Care
(03) 9552 4149
www.frondithacare.org.au
94 Springs Road, Clayton South 3169
Provision of residential and community aged care services.
Home and Community Care Services
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Provides a range of home and community based services that support Knox residents who are frail and older (65 and over) or who have a disability and their carers to remain living in their own home, stay connected to their communities and maintain a healthy and active lifestyle. Services include domestic support, personal care, respite, delivered meals, home maintenance, housing support and Occupational Therapy.
Service provision is based on an assessment of eligibility and the availability of resources.
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Housing Assistance/Support
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
A Housing Support Officer is available through the Active Ageing and Disability Services Department to work with Knox residents who are frail, older and/or have a disability and are homeless or at risk of becoming homeless. This is not a crisis accommodation service.
Housing Choices Australia
(03) 1300 312 447
www.housingchoices.org.au
Level 4, 333 Queen Street, Melbourne 3000
Creates safe, quality affordable housing for people who are disadvantaged and struggling to find a home in Australia’s challenging private rental market.
Housing for the Aged Action Group (HAAG)
(03) 9654 7389
1300 765 178
www.oldertenants.org.au
1st Floor Ross House, 247-251 Flinders Lane, Melbourne 3000
Assists older private renters, holds meetings, runs state-wide forums, conducts research, runs campaigns and meets with government representatives on housing issues for older people.
Home At Last (HAL)
A service which offers free, confidential advice, support and advocacy to older people who are homeless, at risk of homelessness or are wanting to plan their housing future.
(Contact info as for HAAG)
Housing.vic.gov.au
www.housing.vic.gov.au
Managed by the Victorian Department of Health and Human Services to make it easier to find information about housing and housing assistance.
The website contains information regarding homelessness services, renting and housing options if you are living with a disability or need care.
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Independent Disability Services
(03) 9340 5100
www.idsa.org.au
Suite 3.01, Level 360 Leicester Street, Carlton 3053
Provides a range of services aimed at helping people with disabilities and their families to understand their choices, access the supports they need and live life to their fullest potential. Services provided include planning and facilitation, case management, service coordination and housing options for people with disabilities.
Insight Education Centre
(03) 9707 1585
1800 474 448 (1800-ISIGHT)
www.insightvision.org.auu
120 Enterprise Avenue, Berwick 3806
To educate, support and empower blind and vision impaired Victorian children and young people so that they may reach their potential, independence and self-worth.
Knox Social and Community Health – Occupational Therapy
(03) 9757 6200
www.kchs.org.au
Ferntree Gully Site: 1063 Burwood Highway, Ferntree Gully 3156
Wantirna Site: Unit 1, 603 Boronia Road, Wantirna 3152
Provides advice and support to make changes to the environment to prevent or overcome physical, emotional, social and other disabilities in people. Services offered include minor home modifications; ergonomic assessments; wheelchair/scooter assessment and education; hoist assessment and education; pressure care; aids and equipment; palliative assistance.
They also provide Occupational Therapists, physiotherapist, counselling, dieticians, diabetes education, strengthening classes/gentle exercise, Independent Living Group.
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Melba Support Services Inc
(03) 9212 0100
www.melbasupport.com.au
Monday – Friday, 9am-5pm
40-50 Melba Avenue, Lilydale 3140
PO Box 554, Lilydale 3140
Supports people with a disability to connect with their chosen communities and to lead the lives of their choice. Services include accommodation support, day services, individualised support arrangements and respite services.
Monkami Centre Inc
(03) 9725 8677
www.monkami.com
Monday – Friday, 9am-3pm
2-6 Dixon Avenue, Croydon 3136
Offers services to people over 18 years of age with intellectual disabilities. Support individuals to develop skills that will enable them to live with the greatest degree of independence within their own community, whilst providing opportunities to achieve individual goals and aspirations.
Individuals must be a client of Department of Health and Human Services or be able to fund their program personally.
Mullum Mullum Indigenous Gathering Place – Home and Community Care
(03) 9725 2166
www.mmigp.org.au
Monday – Friday, 9am-5pm
3 Croydon Way, Croydon 3136
An Aboriginal Liaison Officer is available who works closely with Local Government Home and Community Care (HACC) Service Providers to provide a culturally appropriate and easily accessible HACC service to eligible clients in the Eastern Metropolitan Region.
The service is available to elderly with a disability and their carer and young people with a disability and their carer. Supports those who want to remain independent and live in their community by providing respite care, home care, property maintenance, arranging community transport, food services, personal care, home from hospital and home and hospital visits.
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MyAgedCare
1800 200 422
www.myagedcare.gov.au
Monday – Friday, 8am-8pm; Saturday, 10am-2pm
Provides information on aged care, whether for yourself, a family member, friend or someone you’re caring for.
The My Aged Care website was established by the Australian Government to help you navigate the aged care system. The Gateway is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.
Nadrasca – Accommodation Services
(03) 9873 1111
accommodation@nadrasca. com.au
www.nadrasca.com.au
Monday – Friday, 9am-5pm
52-62 Rooks Road, Nunawading 3131
For people with a disability who are registered with the Department of Health and Human Services.
Accommodation services include 24 hour care, independent living as well as recreational and holiday programs. Accommodation is available in three ways: shared supported accommodation, lead tenancies and independent living.
Royal District Nursing Service
1300 NURSING (1300 33 44 55) – 24 hours
www.rdns.com.au
24 hours a day, 7 days a week
31 Alma Road, St Kilda 3182
Home nursing care for frail, aged and highly dependent and post acute care.
Offers a wide range of general and specialist care enabling you to remain in your own home so you can maintain your independence. They operate 24 hours a day, every day of the year.
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Royal Freemasons
(03) 9452 2200
1300 1 ROYAL (1300 176 925)
www.royalfreemasons.org.au
45 Moubray Street, Melbourne 3004
A state-wide network of accommodation, services and facilities in retirement living, in-home community care and residential aged care.
Scope Therapy Services
(03) 9902 1077 or (03) 9902 1069
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
Scope Therapy Metro East, 7 Allen Street, Glen Waverley 3150
PO Box 23, Glen Waverley 3150
A comprehensive range of therapy services to suit all abilities and aspirations.
Works on capacity-building, to build up the strengths, and provide families with the knowledge and skills to support them.
Southern Cross Care (Vic)
(03) 8564 1800
1800 217 988 (After Hours Support Service)
www.southern-cross.org.au
45-47 Warrigal Road, Hughesdale 3166
Care at home, residential, respite, allied health, palliative care, dementia support, community nursing service
Provides a state-wide range of services to enable older people to continue living in their own homes as safely and independently as possible.
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UnitingCare Harrison – Disability Services
(03) 9871 8700
www.harrison.org.au
Monday – Friday, 9am-5pm
1012 Little Burwood Highway, Wantirna South 3152
For adults with an intellectual disability residing within the eastern metropolitan region.
Provides a range of services to assist those with a disability to become more independent and participate in community activities. Provides support in learning skills such as living in share-house accommodation, shopping, cooking, cleaning, budgeting and paying bills, making appointments and using public transport.
UnitingCare Harrison – Homelessness Services
(03) 9871 8700
www.harrison.org.au
Monday – Friday, 9am-5pm
1012 Little Burwood Highway, Wantirna South 3152
Has a range of services to help people who are homeless, or at risk of becoming homeless, to access and maintain affordable housing. There are specific services for families, young people and those with multicultural needs. Interpreters are available if needed.
UnitingCare lifeAssist – Homeshare Program
(03) 9239 2500
www.lifeassist.org.au
Monday – Friday, 9am-5pm
Ground Floor, Building 5, Brandon Business Park, 530-540 Springvale Road, Glen Waverley 3150
A program for people with disabilities living in their own home. It matches the householders with ‘homesharers’, who live in their home in exchange for 10 hours of practical assistance and a small contribution towards utilities. Homesharers can help the householder with a range of tasks such as housework, gardening and occasional cooking, as well as providing companionship and security. Householders and homesharers are matched according to individual needs, personality and preferences.
The Homeshare Program is free for householders over 65. For those under 65, there is a small monthly fee for setting up and monitoring a homeshare agreement.
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Villa Maria Catholic Homes - Assistance with Care and Housing for the Aged (ACHA)
1300 971 720
www.villamaria.com.au
Building A, 355 Stud Road, Wantirna South 3152
Provides assistance for people at risk of homelessness living in the cities of Knox, Maroondah and Shire of Yarra Ranges.
Villa Maria Catholic Homes Rehabilitation Centre – Day Therapy
(03) 9800 7255
www.villamaria.com.au
Monday – Friday, 8:30am-4:30pm
Rear building, 355 Stud Road, Wantirna 3152
For people over 65, living in the City of Knox and surrounding areas who are not working.
Provides allied health services and rehabilitative group programs for older people.
Vision Australia – Independent Living Services
(03) 9760 0000
1300 847 466
www.visionaustralia.org
Monday – Friday, 9am-4:30pm
252 Dorset Road, Boronia 3155
Provides a range of services to assist individuals who are blind or have low vision to live independently and participate in activities of their own choosing.
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Wesley Disability Services South
(03) 9794 3000
www.wesley.org.au
Monday – Friday, 9am-5pm
280 Thomas Street, Dandenong 3175
Offers a range of programs to assist people with disabilities of all ages to live as independently as possible.
Wesley Eastern Homeless Crisis Service
(03) 8870 4000
www.wesley.org.au
9am-5pm every day
291A Maroondah Highway, Ringwood 3134
Provides emergency accommodation supports for people in the Eastern region of Melbourne who are experiencing or are at risk of homelessness and domestic violence.
Women’s Housing Ltd
(03) 9412 6868
www.womenshousing.com.au
Suite 1, Level 1, 21 Cremorne Street, Cremorne 3121
A transitional housing manager and provider of housing information and referral services for women.
They can assist with rent in advance, rent in arrear, discussing housing options and advocating on your behalf.
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Able Australia
1300 225 369
(03) 9882 6786
www.ableaustralia.org.au
616 Riversdale Road, Camberwell 3124
Provides services to people living with multiple disabilities, including deaf-blindness and in community support services.
ACE Disability Network
(03) 9916 5821 or (03) 8851 0830
(03) 9916 5899
www.acedisability.org.au
A state-wide network between leading disability and adult education providers that collaborate to promote and support disability awareness and inclusive practices in education, community services and the society as a whole. The focus is training and professional development via high quality workshops, online resources, research and project work.
Action on Disability within Ethnic Communities (ADEC)
(03) 9480 1666
1800 626 078 (free call)
www.adec.org.au
Monday – Friday, 9am-5pm
175 Plenty Road, Preston 3072
For people with disabilities who are from ethnic communities, or their carers.
Services include advocacy, education and training, language specific carers groups, language specific mental health self support groups, trans-cultural mental health program, respite groups, training and community education for service providers and government agencies.
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Active Ageing and Disability Services
(03) 9298 8000
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
We are committed to taking an age-friendly approach to the services that Council and community deliver and value. In essence, Council is committed to supporting a ‘whole-of-life’ approach to health.
Active Ageing is the process of making effective use of opportunities for physical, social and emotional wellbeing to enable older people to actively participate in society. We aim to help older Knox residents enjoy active, healthy and independent lives.
Alzheimer’s Australia Victoria
(03) 9815 7800
1800 100 500 (National Dementia Helpline)
131 450 (Interpreter Service)
www.fightdementia.org.au
Monday – Friday, 9am-5pm
98-104 Riversdale Road, Hawthorn 3122
Offers professional counselling and support, runs education programs on dementia and dementia care, provides leadership in policy. Special programs for people (and their families) with early stage dementia, younger onset dementia and mild cognitive impairment and also has a library and information service.
Amaze (formerly Autism Victoria)
(03) 9657 1600
www.amaze.org.au
Monday – Friday, 9am-5pm
24 Drummond Street, Carlton 3053
Provides information and advice services including phone advice, a magazine, information sheets and information about service funding packages. Also provides parent support including understanding autism and navigating services.
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Annecto Inc – South Eastern Region
(03) 9876 0122
www.annecto.org.au
41-43 Ringwood Street, Ringwood 3134
Flexible support services for people with disability and older people tailored to suit what is most important to you in your life.
Anxiety Disorders Association of Victoria Inc
(03) 9853 8089
www.adavic.org.au
Tuesday – Friday, 10:30am-4pm
PO Box 625, Kew 3101
Community-based support, information, and resources to help individuals manage anxiety and depression issues. Services include a telephone support and information service, weekly support group meetings, regular lectures, courses and workshops, online discussion forum, and social events and outings. Provides referrals to therapists where required.
Arbias Ltd
(03) 8388 1222
www.arbias.org.au
Monday – Friday, 9am-5pm
27 Hope Street, Brunswick 3056
Specialist services for people with acquired brain injury, particularly alcohol and drug related brain injuries. Services include neuropsychological assessment, case management, life style support and accommodation services for people with acquired brain injury. Arbias also provides information and training for service providers.
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Aspergers Victoria
(03) 9845 2766
www.aspergersvic.org.au
54 Railway Road, Blackburn 3130
Provides information and support to those living with Asperger Syndrome and Autism Spectrum Conditions. They provide over a dozen support and social groups each month for adults, young adults, teens, girls and boys with Aspergers, parents and carers, siblings and partners in multiple locations.
Association for Children with a Disability (ACD)
(03) 9818 2000
1800 654 013 (Rural only)
www.acd.org.au
Monday – Friday, 9am-5pm
Suite 2, 98 Morang Road, Hawthorn 3122
Provides information, support and advocacy to families of children with any type of disability across Victoria. Information is provided in a variety of ways including free telephone advice (Parent Support Service) and various publications. Runs and contributes to various workshops, seminars and conferences.
Autistic Family Support Association Inc
0421 642 364
www.afsaconnect.org.au
PO Box 3328, Wheelers Hill 3150
A state-wide, voluntary parent based network that works to raise the concerns of people with an Autism Spectrum Disorder and their families, with state and federal government policy makers. It also provides linkages to support groups and consumer based organisations around Victoria and Australia.
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Better Health Channel
1800 126 637
www.betterhealth.vic.gov.au
Level 21/50 Lonsdale Street, Melbourne 3001
A health information website that provides health and medical information to help individuals and their communities improve their health and wellbeing. Contains details about disability related services for people with disabilities, families, friends and carers of all ages.
Better Hearing Australia (Vic) Inc
(03) 9510 1577
1300 242 842
(03) 9510 3499
www.betterhearing.org.au
Monday – Friday, 9am-5pm
5 High Street, Prahran 3181
Provides independent advice and training on all aspects of hearing loss management and hearing health care free of charge. Services include free hearing tests, hearing loss management workshops and training, hearing awareness training, sessions for hearing loss information, hearing conservation advice and tinnitus information. We also have Victoria’s only Hearing Aid Bank.
Brain Injury Matters Inc
(03) 9639 7222
1800 677 579
www.braininjurymatters.org
Tuesday – Thursday, 10am-2pm
Level 4 Ross House, 247 Flinders Lane, Melbourne 3000
Facilitates self-advocacy and community education for people living with an acquired brain injury (ABI). Provides information and education, organises events and has a library.
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BrainLink Services Limited
(03) 9845 2952
1800 677 579
www.brainlink.org.au
Monday – Friday, 9am-5pm
54 Railway Road, Blackburn 3130
A state-wide service that is dedicated to improving the quality of life of people affected by conditions of the brain and providing support to their families. Assists children and adults to live as independently as possible in the community through the provision of information and support programs. Services include information and education, referral, carer support, and respite opportunities.
Carers Victoria
(03) 9396 9500
1800 242 636
(03) 9396 9587
www.carersvictoria.org.au
Monday – Friday, 8:30am-5pm
Level 1, 37 Albert Street, Footscray 3011
For carers who provide care and support to family members and friends who have a disability, mental or chronic illness or who are frail aged. Provides services and programs including information, counselling, workshops, referrals to other services and supports.
Cerebral Palsy Support Network (CPSN)
(03) 9478 1001
1300 277 600
www.cpsn.org.au
Monday – Friday, 9am-5pm
525 High Street, Preston 3072
Provides information and support services to people living with cerebral palsy and their families. Empowers individuals to lead more independent lives and provide support in a variety of ways to their families.
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CHAMPION – Community Hub and Meeting Place in our Neighbourhood
0433 335 815
www.templesociety.org.au
51 Elizabeth Street, Bayswater 3153
Provides emergency food relief, support, budgeting and referral services to anyone in need. All welcome from any area and you do not need to have a health care or pension card to access the service.
Children and Young People with Disability Australia
(03) 9417 1025
1800 222 660
www.cda.org.au
Monday – Friday, 9am-5pm
20 Derby St, Collingwood
Represents children and young people with disability, aged 0-25 years. Advocates systematically at the national level for the rights and interests of all children and young people with disability living in Australia as individuals, members of a family and their community.
Continence Foundation of Australia
(03) 9347 2522
1800 330 066 (Helpline)
www.continence.org.au
Monday – Friday, 9am-5pm
Helpline: Monday – Friday, 8am-8pm
30-32 Sydney Road, Brunswick 3056
Peak national body representing the interests of nearly one in four Australians affected by incontinence, their carers, families and clinicians. Dedicated to improving the quality of life of all Australians affected by incontinence.
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Cystic Fibrosis Victoria
(03) 9686 1811
www.cfv.org.au
Monday – Friday, 9am-5pm
80 Dodds Street, Southbank 3006
Provides information, advocacy and support services to children, adolescents and adults with Cystic Fibrosis and their care givers. Services include counselling and referral, equipment lending, outreach support program, holiday accommodation facilities, information services and financial assistance program.
Deaf Victoria Inc
1300 553 467, then enter 03 9473 1145#
Voice Mobile Call: Dial 1300 553 467, then enter 0431 476 721#
(SMS) 0431 476 721
www.deafvictoria.org.au
Monday – Friday, 10am-4pm (appointments only)
Level 3, 340 Albert Street, East Melbourne 3002
Advocates on behalf of deaf people to increase access to services, to represent and providing leadership to the State Government and disability groups pertaining to deaf people.
Department of Health – Ageing and Aged Care Branch
1300 650 172
9096 7389
www.health.vic.gov.au
Level 12, 50 Lonsdale Street, Melbourne 3000
Represents the health and wellbeing of Victorian seniors across the whole of government and has an active role in the funding, planning and delivery of a wide range of services for older people and their carers.
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Disability Person’s Parking Scheme
(03) 9298 8000
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
511 Burwood Highway, Wantirna South 3152
Knox City Council participates in the state-wide Disabled Persons Parking Scheme which provides people with significant ambulatory or intellectual disabilities equality of opportunity to access facilities and services throughout the state. Permit applications are available for individuals and organisations, and must be verified by a medical practitioner.
Domestic Violence Resource Centre – Victoria
(03) 9486 9866
www.dvrcv.org.au
Monday – Friday, 9am-5pm
292 Wellington Street, Collingwood 3066
Provides initial telephone support, information and referral to services to assist people who have experienced family violence. The centre also provides online information as well as resources and access to a specialist library. Professional training for workers in domestic violence, housing and disability is also provided.
Down Syndrome Victoria
1300 658 873
www.downsyndromevictoria.org.au
Monday – Thursday, 9:30am-4:30pm
18/71 Victoria Crescent, Abbotsford 3067
Provides support, encouragement, information and resources to people with Down Syndrome, their families and the broader community. Family Support is available to families at diagnosis and for older children and adults with Down Syndrome.
Services include local peer support groups for families; peer support groups (Club21) for adults with Down Syndrome; education consultants; Down Syndrome inclusion support service (DSISS); annual events and workshops for families.
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EACH Participation and Choice – Disability Services
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides a range of services to promote health, wellbeing and social inclusion. Services include early intervention, counselling, ISP support, in-home support, community based education, recreation and social programs as well as respite and self advocacy services.
Early Years Consultants (EYCs) also known as Preschool Field Officers
(03) 9298 8328
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox employs EYCs to service the municipal area of Knox City Council. Provides access and equity to preschool programs for eligible children. Consults, supports and resources educators and families so that inclusive, strength based programs are provided for children with additional needs/or requiring additional support in their preschool program.
Eastern Health – Peter James Centre
(03) 9881 1888
www.easternhealth.org.au
Cnr Mahoney’s Road & Burwood Highway, Burwood East 3151
Provides rehabilitation and aged care service following illness or surgery, or to people who have disabilities or chronic illness. Services include rehabilitation, geriatric medicine, aged persons mental health, Aged Care Assessment Service, aged psychiatry assessment team, haemodialysis, residential care and transition care. A range of ambulatory services, including home-based and centre-based rehabilitation are also available.
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Eastern Health – Wantirna Health
(03) 9955 1200
www.easternhealth.org.au
251 Mountain Highway, Wantirna 3152
A purpose-built palliative care and rehabilitation hospital. It provides a range of ambulatory services, including home-based and centre-based rehabilitation and specialist clinics.
Eastern Palliative Care Association Inc
1300 130 813
www.eastpallcare.asn.au
2/630 Mitcham Road, Vermont 3133
A home-based palliative care service which offers a full range of support programs with the aim of improving the quality of life of individuals, carers and families of those suffering life-limiting or terminal illnesses. Clients can be referred by treating doctors, local hospitals, treating specialists, allied health professionals, by self or by family members and friends.
Epilepsy Foundation
(03) 8809 0600
1300 852 853 (National Epilepsy Helpline)
www.epinet.org.au
587 Canterbury Road, Surrey Hills 3127
Provides a range of services for people living with epilepsy and their families including information and library services, advice, support groups, epilepsy counselling and practical assistance, as well as education and training, research and advocacy on behalf of people with disabilities.
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EACH Family Relationship Support for Carers
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides flexible and tailored services for families who are caring for a family member with a disability. Services include counselling, mediation and future planning support for families.
Family Relationship Support for Carers (FRSC)
(03) 8720 2765 or (03) 8720 1103
1300 303 246
(03) 9916 5899
www.each.com.au
Administration 2 Building, 254 Canterbury Road, Bayswater 3153
A state-wide service providing counselling, mediation and future planning support to family members caring for someone of any age with any of the following disabilities: Intellectual, physical, neurological, autism spectrum disorders, sensory, acquired brain injury, mental illness. All services are free to carers.
Genetic Support Network Victoria (GSNV)
(03) 8341 6315
www.gsnv.org.au
Murdoch Children’s Research Institute, Royal Children’s Hospital, 50 Flemington Road, Parkville 3052
Assists individuals and families with the ‘human’, non clinical side of genetic diagnosis. Assists people to access services, connect with others, and provides education, advocacy, support and information.
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Guide Dogs Victoria
(03) 9854 4444
www.guidedogsvictoria.com.au
Chandler Highway, Kew 3101
Provides essential orientation and mobility services that enhance the lives of Victorians who are blind or vision impaired. The support provided by Guide Dogs Victoria assists clients to live independently and to actively participate in their communities.
Home and Community Care Services
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Provides a range of home and community based services that support Knox residents who are frail and older (65 and over) or who have a disability and their carers to remain living in their own home, stay connected to their communities and maintain a healthy and active lifestyle. Services include domestic support, personal care, respite, delivered meals, home maintenance and Occupational Therapy.
Service provision is based on an assessment of eligibility and the availability of resources.
Housing Assistance/Support
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
A Housing Support Officer is available through the Active Ageing and Disability Services Department to work with Knox residents who are frail, older and/or have a disability and are homeless or at risk of becoming homeless. This is not a crisis accommodation service.
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Housing for the Aged Action Group (HAAG)
(03) 9654 7389
1300 765 178
www.oldertenants.org.au
1st Floor Ross House, 247-251 Flinders Lane, Melbourne 3000
Assists older private renters, holds meetings, runs state-wide forums, conducts research, runs campaigns and meets with government representatives on housing issues for older people.
Home At Last (HAL)
A service which offers free, confidential advice, support and advocacy to older people who are homeless, at risk of homelessness or are wanting to plan their housing future.
Illoura Early Childhood Intervention Service
(03) 9758 7991
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
72 Francis Crescent, Ferntree Gully 3156
For children with disabilities and developmental delays from birth to 6 years (school entry) and their families.
Specialist staff offer assessment, education, therapy, family information and support programs in our centres, in homes and community settings including preschool and childcare. Available to children whose families live, work or study in the municipality of Knox (as a priority). Parents pay Program Support Fees along with government funding. Referrals are now all coordinated through Department of Education and Training, Eastern Metropolitan Region, Central Intake on 1300 662 655.
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Independence Australia
1300 704 456
www.independenceaustralia.com
208 Wellington Street, Collingwood 3066
Provides community based services to enable people with a disability to achieve their desired quality of life. Services provided include accommodation, advocacy, attendant care, an Information Resource Centre, psychology and counselling services, polio support groups, recreation and leisure, respite care, sale of equipment and products and an online forum.
Knox Community Transport
(03) 9298 8518
www.knox.vic.gov.au
511 Burwood Highway, Wantirna South 3152
A transport service provided for residents of Knox who are frail aged, mobility impaired or transport disadvantaged to access local senior citizens clubs, programmes and shopping. Eligible community groups can make bookings for a program of social outings for the following year. Knox offers outings programs which include day trips to different destinations across Melbourne.
Knox Infolink Inc
(03) 9761 1325
(03) 9761 1876
www.knoxinfolink.org.au
Monday – Friday, 10am-3pm
136 Boronia Road, Boronia 3155
Provides information about the Knox community. Also provides an emergency relief services for Knox residents (no appointment required), no interest loan scheme, tax help (July-October); Telstra bill assist, and interpreting service. A fax service for low income earners is also available.
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Knox Social and Community Health Services
(03) 9757 6200
www.kchs.org.au
Ferntree Gully Site: 1063 Burwood Highway, Ferntree Gully 3156
Wantirna Site: Unit 1, 603 Boronia Road, Wantirna 3152
Provides a range of services that improve the physical, mental and social wellbeing of individuals, families and communities in Knox, including cardiac/diabetes program; counselling; dental services; dietetics; occupational therapy for children and adults; physiotherapy; podiatry; and speech pathology for children.
Leisure Services
(03) 9298 8335
www.knox.vic.gov.au
Monday – Friday, 8am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox City Council’s Leisure Services Unit is responsible for the management of all council sporting facilities, as well as managing the contracts of user groups which occupy these facilities.
Amongst a wide range of roles, the Unit is also responsible for increasing growth in sport and recreational pursuits within Knox, implementing club development initiatives, policy review and strategic planning through a leisure lens.
Limbs 4 life Inc
1300 782 231 (toll free)
www.limbs4life.org.au www.limbs4kids.org.au
Monday – Friday, 9am-5:30pm
5/321 Balwyn Road, North Balwyn 3104 (ring first)
Provides information and support to amputees and persons with limb differences, their families and primary care givers. Services include peer-to-peer support, magazines and an online forum. Also organises events and activities.
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Maternal and Child Health Service
Free and confidential family centred practice is provided to all families with children from birth to 5years.
All children are offered regular assessments and referrals to other support services as needed. The service offers information, guidance and education.
Maternal and Child Health Nurses hold general nurse, midwifery and Maternal and Child Health qualifications and are good source of local information and community supports including community playgroups and supported playgroups.
03 9298 8741
www.knox.vic.gov.au
See website for list of Maternal and Child Health Centres
MetroAccess Building Inclusive Communities Program
(03) 9298 8000
www.knox.vic.gov.au
511 Burwood Highway, Wantirna South 3152
MetroAccess is a partnership initiative between the Victorian Department of Human Services and Local Government. The aim of MetroAccess is to build the capacity of local communities across metropolitan Victoria so that they are more welcoming and inclusive of people with disabilities.
There are five main objectives of MetroAccess:
To support people with disabilities to participate in community life.
To build and strengthen the ways in which the local community supports people with disabilities and their families.
To ensure that local planning and services engage and involve people with disabilities and their families, disability service providers and community groups.
To work with disability support providers to help them to support people with disabilities and their families.
To ensure that people with disabilities can access information about relevant services and activities in their community.
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Migrant Information Centre – Access and Support Program
(03) 9275 6901
www.miceastmelb.com.au
Monday – Friday, 9am-5pm
Suite 2, Town Hall Hub, 27 Bank Street, Box Hill 3128
Helping older people, younger people with disabilities and their carers from different backgrounds and communities who need help to access Home and Community Care (HACC) services, and other services if required due to their diversity.
The program provides short term, individual support which might include:providing information about the services in the local community;linking people to services and supports by making referrals;helping to complete forms and attending appointments with people; helping people understand how services work and supporting people to access the right information and support.
Motor Neurone Disease Association of Victoria (MND)
(03) 9830 2122
1800 806 632 (free call)
www.mnd.asn.au
Monday – Friday, 9am-5pm
265 Canterbury Road, Canterbury 3126
For anyone living with motor neurone disease, whether directly affected or not. Membership and access to service is free to people with MND.
Family Support Services offer information and support, home visits, assessment and referral to service providers, equipment loan, discussion groups for sharing of experiences, telephone support and access to a network of support groups and programs.
Mullum Mullum Indigenous Gathering Place – Home and Community Care
(03) 9725 2166
www.mmigp.org.au
Monday – Friday, 9am-5pm
3 Croydon Way, Croydon 3136
An Aboriginal Liaison Officer is available who works closely with Local Government (HACC) Service Providers to provide a culturally appropriate and easily accessible HACC service to eligible clients in the Eastern Metropolitan Region.
The service is available to elderly with a disability and their carer and young people with a disability and their carer. Supports those who want to remain independent and live in their community by providing respite care, home care, property maintenance, arranging community transport, food services, personal care, home from hospital and home and hospital visits.
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Muscular Dystrophy Australia
(03) 9320 9555
www.mda.org.au
Monday – Friday, 9am-5pm
111 Boundary Road, North Melbourne 3051
Provides respite for carers, camps for clients, assist in accessing funding, fun futures program and fundraising for persons affected by Muscular Dystrophy.
MyAgedCare
1800 200 422
www.myagedcare.gov.au
Monday – Friday, 8am-8pm; Saturday, 10am-2pm
Provides information on aged care, whether for yourself, a family member, friend or someone you’re caring for.
The My Aged Care website was established by the Australian Government to help you navigate the aged care system. The Gateway is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.
National Diabetes Services Scheme (NDSS)
1300 136 588
www.diabetesaustralia.com.au
www.ndss.com.au
GPO Box 9824, Melbourne 3000
An initiative of the Australian Government and is administered by Diabetes Australia.
Aims to enhance the capacity of people with diabetes to understand and self-manage their life with diabetes. They also support people with diabetes by providing access to the NDSS support services and products.
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National Relay Service (NRS)
1800 555 660
1800 555 630
www.relayservice.gov.au
For people who are deaf, hearing-impaired or speech-impaired, and people who wish to contact them.
An Australia-wide phone solution available to everyone at no extra cost. Users can make (and receive) phone calls to anyone in the community, using a special phone called a TTY, or a computer, or an ordinary phone. All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure the call go smoothly.
To make an NRS call (24 hours a day, 7 days a week):
TTY (or to call a TTY user): 133 677
Speech to speech relay:
1300 555 727
Parkinson’s Victoria Inc
(03) 9581 8700
1800 644 189
www.parkinsonsvic.org.au
Monday – Friday, 9am-5pm
8B Park Road, Cheltenham 3192
Provides information, support, referrals and education on Parkinson’s and related issues. Services include telephone information and advice, information kits, resource library, information sessions and seminars, quarterly newsletter, support groups and education for health professionals.
Planned Activity Groups (PAG)
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Knox Council provides a service for eligible residents aged over 65, their carers and people with a disability aged under 65 years, to participate in activity groups.
Group members will be able to participate in craft, games, discussion, entertainment, outings and gentle exercise activities that provide mental, social and physical stimulation in a friendly and safe environment.
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Playgroups
Knox City Council has playgroup sessions where parents, carers and grandparents with babies and children 0-6 years are welcome to attend. You’ll find a fun, friendly playgroup operating from many locations across the municipality, with times and days to suit you. In addition, Supported Playgroups are available for parents 25years and under, families with children 0-6 years of age who have additional needs, developmental delay, disability and chronic medical conditions.
03 9298 8348
www.knox.vic.gov.au
See website for list of Playgroups
Primary Health Networks (PHNs) (formerly Medicare Local)
1800 020 103 (Department of Health)
www.health.gov.au
Established with the key objectives of increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure patients receive the right care in the right place at the right time.
Works directly with general practitioners, other primary health care providers, secondary care providers and hospitals to ensure improved outcomes for patients. The priorities are mental health, Aboriginal and Torres Strait Islander health, population health, health workforce, eHealth and aged care.
Royal Freemasons
(03) 9452 2200
1300 1 ROYAL (1300 176 925)
www.royalfreemasons.org.au
45 Moubray Street, Melbourne 3004
A state-wide network of accommodation, services and facilities in retirement living, in-home community care and residential aged care.
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Royal Victorian Eye and Ear Hospital
(03) 9929 8666
www.eyeandear.org.au
32 Gisborne Street, East Melbourne 3002
A state-wide public hospital that specialises in eye, ear, nose and throat care. Provides surgical, outpatient; equipment and support services; including transport services for patients.
Scope Lifestyle Services
(03) 9902 1077 or (03) 9902 1069
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
Scope Therapy Metro East, 7 Allen Street, Glen Waverley 3150
PO Box 23, Glen Waverley 3150
Offers a range of day services across the Knox and surrounding regions. Locations are in Boronia, Mitcham, Syndal and Ringwood Programs are based on individual needs, and can be run across all or one of the sites, and in community spaces.
Therapy skills in communication, physical, and sensory are available.
Scope Victoria
(03) 9843 3000
1300 472 673 (1300 4 SCOPE)
www.scopevic.org.au
830 Whitehorse Road, Box Hill 3128
Works to overcome the personal, structural and attitudinal barriers that prevent those with disability from participating in community life and to make our community more inclusive, accessible and welcoming. Services include assessment, therapy, training and advice surrounding many key issues affecting the lives of people with disabilities, their families and carers. Regional offices in Boronia, Bayswater and Wantirna South.
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Seniors Information Victoria
1300 135 090
http://cotavic.org.au
Monday to Friday 10am to 5pm
4th floor, Block Arcade, 98 Elizabeth Street, Melbourne 3000
Offers free information as an independent service, funded by the Victorian Government, on a wide range of issues of interest to older Victorians including housing options from independent living to residential care; home-based and community services; general information on financial and legal issues; health and wellbeing; retirement; new learning opportunities and much more.
Seniors Online Victoria
www.seniorsonline.vic.gov.au
A Victorian Government website that aims to be the first port of call online for older Victorians. Subjects include The Seniors Card program; Victorian Seniors Festival events; Better Health Channel information; Victorian Government programs; news, features, polls and photo galleries; community contacts and directories.
Seniors Rights Victoria
1300 368 821
www.seniorsrights.org.au
Monday – Friday, 10am-5pm
Level 4, 98 Elizabeth Street, Melbourne, 3000
Provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.
Services include a Helpline, specialist legal services, short-term support and advocacy for individuals and community and professional education. Provides leadership on policy and law reform and works with organisations and groups to raise awareness of elder abuse.
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Spina Bifida Foundation of Victoria
(03) 9663 0075
www.sbfv.org.au
Monday, Wednesday & Friday, 10:30am-4:30pm
Level 4, Ross House, 247 Flinders Lane, Melbourne 3000
For people with spina bifida, family members and interested/supportive community members. Provides information and programs for members on fitness, mobility, independence, and continence management.
STAR Victoria Inc
(03) 9650 2730
www.starvictoria.org.au
Tuesday – Thursday, 9am-4:30pm
Ross House, 2nd floor, 247 Flinders Lane, Melbourne 3000
Provides information about rights, services and support available to people with intellectual disability and their families, and can advocate on an individual basis where appropriate. Also has a library that is open to members, produces materials and information to assist people on a range of relevant issues, and runs regular forums on emerging and current issues.
Statewide Autistic Services Inc (SASI)
(03) 9773 6044
www.sasi.org.au
8:30am-4:30pm
54-58 Wells Street, Frankston 3199
For people with Autism Spectrum Disorders, their families and the community.
Services currently offered include adult day programs; children’s respite care; full-time accommodation; community education and recreation programs.
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Stroke Association of Victoria (SAV)
(03) 9670 1117 (Support Line)
1300 434 233
www.strokeassociation.com.au
Room 7, Level 1, 247-251 Flinders Lane, Melbourne 3000
For people affected by stroke, their families and carers.
Services include information provision; telephone support/counselling, referral and advocacy; stroke support groups; increasing awareness of the damage stroke causes and increasing knowledge of how to prevent stroke.
Tinnitus Association of Victoria
(03) 762 8964 or (03) 9755 2238
www.tinnitus.org.au
Monday – Friday, 9am-5pm
4 Saville Street, Ferny Creek 3786
Promotes awareness of tinnitus in the community, assists people with tinnitus to successfully manage their tinnitus and aims to improve the level of understanding of tinnitus among health professionals. Offers an advice line for counselling and holds regular tinnitus management seminars for people with tinnitus.
Very Special Kids
(03) 9804 6222
1800 888 875 (free call)
www.vsk.org.au
321 Glenferrie Road, Malvern 3144
For families with a child who has a life-threatening illness.
Provide a range of programs including counselling, sibling support, trained volunteer, bereavement support, respite and end-of-life care. Also provides newsletters and social activities.
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Victorian Carer Card
1800 901 958
carercard.vic.gov.au
A Victorian Government initiative in collaboration with the community, local councils and businesses, providing discounts and benefits that give recognition, understanding and support to unpaid carers in Victoria.
Cardholders are also entitled to free travel on public transport on a Sunday plus two return off-peak travel vouchers each year.
Must be the primary carer of a person with a disability, severe medical condition or mental illness, or someone who is frail aged or in need of palliative care. Foster and kinship carers are also eligible to apply.
Victorian Seniors Card
1300 797 210
Seniors Card Program, GPO Box 4316, Melbourne 3001
If you are 60 years of age or older, fully retired or employed for less than 35 hours a week, and an Australian resident in Victoria you are eligible for a Seniors Card and loads of discounts.
Victorian Deaf Society (Vicdeaf)
(03) 9473 1111
(03) 9473 1199
www.vicdeaf.com.au
Monday – Friday, 9am-5pm
Level 4, 340 Albert Street, East Melbourne 3002
Provides information referral, advice and support for people who are deaf and hard of hearing. Offers Auslan classes, Deafness Awareness Training and interpreting, live captioning and video remote interpreting for schools, organisations and individuals.
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Vision Australia – Boronia
(03) 9760 0000
(03) 9760 0006 (Emily Jacotine - Recreation options)
1300 847 466 (free call)
www.visionaustralia.org
Monday – Friday, 9am-4:30pm
252 Dorset Road, Boronia 3155
For people who are blind or have low vision.
Services include low vision clinic, occupational therapy, orientation and mobility training, technology solutions, employment, early childhood services, volunteer services and quality living groups. Recreation options for people with disabilities.
Volunteer for Knox
0429 968 822
www.volunteerforknox.com.au
22 Willow Road, Upper Ferntree Gully 3156
Jointly governed through a partnership between the five Knox Neighbourhood Houses: Coonara Community House; The Basin Community House; Rowville Neighbourhood Learning Centre; Mountain District Learning Centre and Orana Neighbourhood House.
Funded by Knox City Council and its purpose is to increase volunteering opportunities for organisations and individuals in Knox.
Women’s Information and Referral Exchange (WIRE)
(03) 9348 9416 (opt 2)
1300 134 130 (free call)
www.wire.org.au
Monday – Friday, except public holidays, 9:30am-4:30pm (Information Centre)
Monday – Friday, except public holidays, 9am- 5pm (Phone line)
372 Spencer Street, Melbourne 3003
A Victorian wide information and referral service run by women. Supports women to access referral services and information on issues such as abuse, family violence, relationships, legal advice, anxiety and depression, finding work or study options.
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Women with Disabilities Victoria (WWDV)
(03) 9286 7800
www.wdv.org.au
Monday – Friday, 8:30am-4pm
Level 9, 255 Bourke St, Melbourne 3000
A peak advocacy group dedicated to promoting the participation of women with disabilities in all aspects of social, economic, political and cultural life. Undertakes systemic advocacy, provides policy advice, undertakes research and provides support, information and education.
Yooralla
(03) 9666 4500
(03) 9916 5899
www.yooralla.com.au
Monday – Friday, 9am-5pm
244 Flinders Street, Melbourne 3000
For children and adults with disability, their families and carers.
Services include accommodation, arts and recreation, case management, communication and assistive technology, community hubs, education and training, personalised services, respite, self advocacy and therapy.
Yooralla – Eastern Region Communication Access Network (CAN) Service
0411 079 701
www.yooralla.com.au
“Each” Fibremakers Business Park, 254 Canterbury Road, Bayswater 3153
Working with community partners on projects that support greater inclusion for people with complex communication needs (severe communication difficulties).
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Yooralla – RIDE Program
1300 886 798
www.respiteeast.org.au
Suite 2, 587 Canterbury Road, Surrey Hills 3127
Respite Information and Development in the East (RIDE) provides respite information for people with disabilities and their carers. They also offer the following programs/brokerage services: Yooralla Breakaway; In Home Respite; Respite Service Coordination and Support for Older Carers.
Youth Services
(03) 9298 8000
www.knox.vic.gov.au
Knox Youth Services actively promote, develop and encourage the well being of young people through providing, facilitating, planning, funding and advocating the identified needs and issues of the young people, their families and the community.
Many varied programs address the primary target group of young people aged 10-25 years, who reside, work or recreate in the Knox municipality.
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Action on Disability within Ethnic Communities (ADEC)
(03) 9480 1666
1800 626 078 (free call)
www.adec.org.au
Monday – Friday, 9am-5pm
175 Plenty Road, Preston 3072
For people with disabilities from ethnic backgrounds their carers.
Services include advocacy, education and training, language specific carers groups, language specific mental health self support groups, trans-cultural mental health program, respite groups, training and community education for service providers and government agencies.
EACH Community Mental Health Services
1300 785 358
www.each.com.au
Monday – Friday, 9am-5pm
Provide a range of recovery focussed, strength-based programs in the Eastern, Inner East and South East areas.
Services:
• The Mental Health Community Intake service is a central access point for people with a severe mental illness, their carers and family, and referrers seeking community mental health services. The intake service will screen and determine eligibility, provide self-management information, general mental health information and refer eligible people to a support service of their choice
• Mental Health Community Support Service (MHCSS) Recovery program provides Individual Client Support packages which covers a range of services for people between the ages of 16 and 64 with a mental illness based on individual need which includes: individual support; recreation, self-development activities and home-based outreach
• PHaMs, (Personal Helpers and Mentors) is a recovery focussed, strength based program that provides assistance to people aged 16 and over, whose lives are affected by mental illness
• Day 2 Day Living is a community based program that aims to improve the quality of life for individuals who are experiencing social isolation and supports people to connect to and participate in a variety of social activities in their community
• COPES (Carers Offering Peers Early Support) provides individual support and information to carers of families or friends in the Adult Inpatient Unit
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EACH Halcyon
(03) 9758 8508
1300 785 358
www.each.com.au
3 The Avenue, Ferntree Gully 3156
For people with mental illness or psychiatric disabilities who are aged from 18 to 64 years. Provides a psycho-social rehabilitation service for people who manage a diagnosed mental illness.
Halcyon Day Program is now open for limited times/days during the week.
EACH Integrated Therapeutic Community (ITC)
(03) 9800 1499
www.each.com.au
7 day a week support (8:30am–7:30pm weekdays, 11am–7pm weekends)
A residential service for young people with mental health issues. It provides psychosocial rehabilitation program for young people who have experienced serious mental illness who may be at risk of homelessness, suicide, self harm and may also have coexisting alcohol and other drug issues.
EACH Knox Personal Helpers and Mentors Program (PHaMs)
(03) 8720 2500
1300 003 224 (Service Access)
www.each.com.au
93 Boronia Road, Boronia 3155
For people with severe mental illness.
Supports people to learn how to better manage everyday tasks such as housekeeping, managing finances and learning how to use public transport. It can also support people in getting involved in community activities, and in connecting people with other services or programs and appropriate clinical support.
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Mental Health Legal Centre
(03) 9629 4422
1800 555 887 (Rural Callers)
www.communitylaw.org.au/mhlc
Monday – Friday, 9am-5pm
Building 98 RMIT, 102 Victoria Street, Carlton 3053
For Victorians who experience mental health issues on a low income.
Provides free advice to people whose legal problems relate to their mental illness.
Mind Australia
1300 286 463
1300 550 265 (Carers Helpline)
www.mindaustralia.org.au
Monday – Friday, 9am-5pm
86-92 Mount Street, Heidelberg 3084
Provides a range of services for families and carers of people with a mental illness. Services include a carer helpline, support groups, counselling and education for carers and a carer respite program.
National Disability Insurance Scheme (NDIS)
1800 800 110 (free call)
Monday – Friday, 9am-5pm
National Disability Insurance Agency, GPO Box 700, Canberra ACT 2601
Working with local communities to improve inclusion of people with disability and build awareness of disability. Also aims to foster innovation, research and best practice to better support people with disability.
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Neami National
03 9873 4777 – Enquiries
1300 785 358 (EACH) – Referrals
www.neaminational.org.au
Monday – Friday, 8:30am-5pm
5/37 Heatherdale Road, Ringwood 3134
A community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.
Out Doors Inc
(03) 9417 2111
www.outdoorsinc.org.au
Monday – Friday, 9am-5pm
231 Napier Street, Fitzroy 3065
For people aged 16 to 64 and living in the North and East metropolitan areas of Melbourne and diagnosed with a mental illness.
Provides planned respite and specialist outdoor activity programs. Offers a range of programs from gentle introductory activities and recreational experiences to challenging adventures such as canoeing, bush walking, mountain bike riding and rock climbing.
SANE Australia
(03) 9682 5933
1800 187 263 (Helpline)
www.sane.org
www.saneforums.org (Online Peer Support Forum)
Administration & Helpline: Monday – Friday, 9am-5pm
PO Box 226, South Melbourne 3205
Helping all Australians affected by mental illness lead a better life through support, training and education.
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Women’s Information and Referral Exchange (WIRE)
(03) 9348 9416 (opt 2)
1300 134 130 (free call)
www.wire.org.au
Monday – Friday, except public holidays, 9:30am-4:30pm (Information Centre)
Monday – Friday, except public holidays, 9am- 5pm (Phone line)
372 Spencer Street, Melbourne 3003
A Victorian wide information and referral service run by women. Supports women to access referral services and information on issues such as abuse, family violence, relationships, legal advice, anxiety and depression, finding work or study options.
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Ambleside Tours
(03) 9720 9800
www.amblesidetours.com
34 Stoda Street, Heathmont 3135
Organises individual and group tours for people with disabilities travelling within Australia. Provides fully escorted outings, day trips, and trips within Australia. Carers provided.
Axess Ability
(03) 9752 2691
0481 066 538
0481 056 715
www.axessability.net.au
Monday – Thursday, 8:45am-3pm and Friday 8:45am-1.45pm
HV Jones Tennis Pavilion, Ashton Rd, Ferntree Gully 3156
Offers day support services to adults with an intellectual disability, running educational, sporting and recreational, and cultural activities and programs both from our facilities and within the wider community.
Bayswater Youth Hall
(03) 9729 7287 (Susan Tickner, Knox City Council)
0413 812 988 (Kathy Rooke, Tutor)
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
Corner Pine Road and Station Street, Bayswater 3153
Classes in dance and drama Wednesday and Thursday nights during school terms for people with an intellectual and/or physical disability. Fun, fun dance party Wednesday’s and Turntable disco on the second Friday of the month, featuring ‘DJ Flash’ during school terms.
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Bridges Connecting Communities
(03) 9763 9700
www.bridgescc.com.au
Monday – Friday, 9am-5pm
6 Griffith St, Knoxfield
For people with disability, elderly frail and pensioners who are residents of Knox and the South West Yarra Ranges.
Volunteer medical transport, group activities and outings, pet companion program, community shopping bus and phone a friend program.
Companion Card
1800 650 611 (free call)
www.companioncard.org.au
Monday – Friday, 9am-5pm
Issued to people with a significant disability who require attendant care support in order to attend events and venues. Participating organisations will issue the cardholder with a second ticket for their companion at no charge. Companion Card can be used on all Victorian public transport services.
Dance Family
Contact: Rosie Dyson, Illoura ECIS
(03) 9758 7991
Sunday, 10:30am-12pm (during school terms)
Bayswater Community Youth Centre, Cnr Station Street & Pine Road, Bayswater
Music and movement sessions for children between ages 6-18 years with disability and their family.
A respite opportunity through fun dance and drama activities for families with children with a disability. Guided by an experienced dance therapist, and volunteers, children can explore a mix of creative movement, dance, drama, art and music. Cost is $10 per session (per family).
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EACH Carers Exercise Group
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides exercise classes for people caring for someone with an intellectual disability, mental illness or autism. All classes are run and supervised by a personal trainer.
Knox Leisureworks
(03) 9762 3133
www.knox.ymca.org.au
Monday – Friday, 8am-6pm
Cnr of Tormore Road & Penrith Street, Boronia 3155
Provides a number of services for people with disabilities.
Access 1:1
Aquatic Education Classes are one on one and can also be integrated into a larger class. Classes encourage water safety, skill development, transition and integration.
Access Water Therapy
A water therapy based group for participants with higher support needs. Volunteers are available to assist participants on a one to one basis. Carers are encouraged to get in the water and must be available to help participants get in and out of the water.
Fitness Connection for Carers
This program is for carers living in Knox, Maroondah, Monash, Whitehorse and Yarra Ranges. Eligible carers need to provide care to someone living with autism, intellectual disability or a mental illness, or with a severe or profound disability who is aged under 65 years.
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Leisure Services
(03) 9298 8335
www.knox.vic.gov.au
Monday – Friday, 8am-5pm
511 Burwood Hwy, Wantirna South 3152
Knox City Council’s Leisure Services Unit is responsible for the management of all council sporting facilities, as well as managing the contracts of user groups which occupy these facilities.
Amongst a wide range of roles, the Unit is also responsible for increasing growth in sport and recreational pursuits within Knox, implementing club development initiatives, policy review and strategic planning through a leisure lens.
Out Doors Inc
(03) 9417 2111
www.outdoorsinc.org.au
Monday – Friday, 9am-5pm
231 Napier Street, Fitzroy 3065
For people aged 16 to 64 and living in the North and East metropolitan areas of Melbourne and diagnosed with a mental illness.
Provides planned respite and specialist outdoor activity programs. Offers a range of programs from gentle introductory activities and recreational experiences to challenging adventures such as canoeing, bush walking, mountain bike riding and rock climbing.
Planned Activity Groups (PAG)
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Knox Council provides a service for eligible residents aged over 65, their carers and people with a disability aged under 65 years, to participate in activity groups.
Group members will be able to participate in craft, games, discussion, entertainment, outings and gentle exercise activities that provide mental, social and physical stimulation in a friendly and safe environment.
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Reclink Australia
1800 AAA PLAY (1800 222 842)
www.aaavic.org.au
PO Box 201, South Melbourne 3205
Access for All Abilities (AAA) Play. A first point of call for people with disabilities looking for sporting opportunities.
AAA Play is a free information and referral service. Visit the AAA Play website to discover the range of sports and active recreation activities close to your home for people of all abilities.
Scope Eastern Recharge
(03) 9902 1077 or (03) 9902 1069
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
Scope Therapy Metro East, 7 Allen Street, Glen Waverley 3150
PO Box 23, Glen Waverley 3150
Provides programs and services to families of children and adults with disabilities who live in the Eastern suburbs of Melbourne. Services include respite care and recreation based services.
Scope Knox Lifestyle Options
(03) 9801 6222
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
750 Boronia Road, Wantirna 3152
Supports adults with disabilities to achieve their potential in welcoming and being inclusive of communities by providing programs and activities to enhance life choices.
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Special Olympics Victoria (Melbourne Eastern Ranges)
Contact: Ian Varey, Chair
(03) 9726 3340
1300 225 762
www.specialolympics.com.au
PO Box 9258, Scoresby 3179
Transforming the lives of people with an intellectual disability through regular sport, competition and personal development. Their focus is on helping all people with an intellectual disability reach their personal best, regardless of their skills.
Villa Maria Catholic Homes - Carinya Respite Service
(03) 9752 7700
1300 650 615
www.villamaria.com.au
24 hour service, 7 days a week
8 Palmerston Road, Lysterfield 3156
A dementia specific, planned recreational and overnight respite service. It aims to maintain independence and quality of life for carers and people with memory loss.
Caters for the special needs of people living with dementia in a home-like environment with programs available seven days and nights per week. Assistance is provided to people from the Eastern Metropolitan Region.
Vision Australia Information Library Service
1300 654 656
www.visionaustralia.org.au/library
Monday – Friday, 9am-5:30pm
454 Glenferrie Road, Kooyong 3144
The service provides information and recreational reading in accessible formats including Braille, audio and electronic formats for people who have difficulty reading printed material. Books, magazines and newspapers are available for loan, via a download, streaming or CD. Access to electronic journals, books and other material is also provided via the internet via the library catalogue, i-access online.
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WOW Tours for All Abilities
(03) 9890 2859
www.wowtours.com.au
PO 4023, Box Hill South 3128
Organises local short breaks and day trips for people with physical and intellectual disabilities, acquired brain injuries, youth and anyone requiring a travel companion or in need of respite.
Youth Services
(03) 9298 8000
www.knox.vic.gov.au
Knox Youth Services actively promote, develop and encourage the well being of young people through providing, facilitating, planning, funding and advocating the identified needs and issues of the young people, their families and the community.
Many varied programs address the primary target group of young people aged 10-25 years, who reside, work or recreate in the Knox municipality.
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Adare Aged Care Facility
(03) 9800 0600
1405 High Street Road, Wantirna 3152
A 45 bed Supported Residential Service for the aged comprising of single rooms with ensuites, assisted living for all ages, including mental and disability, convalescent care, respite care, day care and permanent care.
Aged Care Assessment Services (ACAS)
1800 783 783 (Disability Services)
www.myagedcare.gov.au
Conducts comprehensive medically based assessments for those needing community services or aged care residential services. They assess for all restorative and potential care options.
Assessment teams are multi-disciplinary and can include health professionals such as medical officers, social workers, nurses, occupational therapists and physiotherapists.
For an older person to access Commonwealth funded residential aged care, residential respite care and home care packages they must first be assessed as eligible by an ACAS.
In order to ensure that people receive the most age appropriate services, people under 65 years will usually first require an assessment for eligibility for Disability Services.
Amaroo Gardens (Homestyle Aged Care Services)
(03) 9759 0200
www.homestyleagedcare.com.au
811 Burwood Highway, Ferntree Gully 3156
A residential aged care facility. Low and High Care Beds – 98.
Árpád Hungarian Aged Care Facility
(03) 9801 0855
www.arpadagedcare.com.au
9 Garrisson Grove, Wantirna 3152
60 low and high care level beds and 11 independent Villa Units. Can provide transitional care from independent living through to minimal and high-level assistance without the need to move to another establishment when care needs change.
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Balmoral Gardens Retirement Village
(03) 9800 1333
www.balmoralvillage.com.au
Ridge Road, Wantirna South 3152
Accommodation comprising of 1, 2 & 3 bedroom independent living units, the majority with garage. There are 17 apartments and 197 independent units.
24 hour emergency call system, a pennant size bowling green, croquet lawn and swimming pool are part of a wide range of social and sporting facilities for persons aged 55 years and over.
Clarendon Grange Hostel (Homestyle Aged Care Services)
(03) 9720 2245
www.homestyleagedcare.com.au
40 Stud Road, Bayswater 3153
46 private rooms.
1 respite room – 2 week respite blocks can be booked in advance.
Secure environment, manage dementia, 24 hour care staff on call.
Clovelley Cottage (Autumn Care)
(03) 9762 2078
www.autumncareac.com
16 Stewart Street, Boronia 3155
Clovelly Cottage is an 83 bed high and low care facility.
Respite care available.
Coogee Aged Care Facility
(03) 9762 1877
7 Coogee Street, Boronia 3155
Services including accommodation, aged care, clinic, mental health, nursing, nursing home – general, respite care. 70 High Care Bed facility, single and double rooms, shared ensuites.
Edward Street Nursing Home
(03) 9753 5064
www.easternhealth.org.au
2-6 Edward Street, Upper Ferntree Gully 3156
Provides individual high care to residents 24 hours a day. Staffed by fully qualified Division 1 and Division 2 nurses. There are 30 rooms with ensuite bathrooms.
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Estia Health Knoxfield
(03) 9763 1421
1300 682 833 (New resident enquiries)
www.estiahealth.com.au
428 Scoresby Road, Knoxfield 3180
High and low care. Although not a dementia specific facility, they cater for residents with dementia and have 54 low and high care beds.
Ferntree Gardens Supported Residential Service
(03) 9752 2170
30 Forest Road, Ferntree Gully 3156
Services including low-level aged residential care, mental health care and disability support service.
Comprises 16 single rooms and 8 double rooms, all with ensuite.
Ferntree Manor
(03) 9758 0109
10 The Avenue, Ferntree Gully 3156
Services including low-care supported residential service.
Glengollan Village
(03) 9758 1093
www.glengollan.com.au
97 Underwood Road, Ferntree Gully 3156
Consists of 130 independent living units and a 90 bed Residential Aged Care Facility, which includes a secure dementia-specific facility for 15 residents, as well as dining and recreational areas.
Hazelwood Boronia Supported Residential Services
(03) 9762 5403
40 Central Avenue, Boronia 3155
Home for the aged, frail, physically/intellectually/mentally disabled (supported Residential Services). Comprises 27 single bedrooms. Separate shared lounge/dining rooms.
Isomer Retirement Home
(03) 9752 9455
www.isomer.com.au
1273 Wellington Road, Lysterfield 3156
50 bed hostel for the elderly providing low care permanent and respite residential care services.
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Latvian Aged Care
(03) 9800 2977
www.latvianfs.org.au
Fraser Crescent, Wantirna South 3152
55 beds (ageing in place, two of which are respite).
Latvian Retirement Village
(03) 9800 2977
www.latvianfs.org.au
Fraser Crescent, Wantirna South 3152
54 Independent Living Units (one, two and three bedroom strata title units).
Martin Luther Homes
(03) 9760 2100
www.martinlutherhomes.com.au
67 Mount View Road, The Basin 3154
Residential aged care facility and retirement village with culturally specific services, predominantly, but not exclusively, for the German community.
Mercy Place Boronia
(03) 9762 6506
7-9 Maryville Way, Boronia 3155
Low level aged residential care. 10 bed dementia specific secure unit. Single bedrooms with ensuite bathrooms; 18 bed unit with single bedrooms and ensuite bathrooms; remaining 30 beds are single rooms with shared bathroom facilities.
Polish Aged Care Homes
(03) 9720 3575
www.apba.org.au
3 Percival Street, Bayswater 3153
A hostel for the elderly and disabled members of the Polish community.
Accommodating 29 permanent residents and one respite resident. Respite care is offered for short stays (63 days in a financial year).
Royal Freemasons – Centennial Lodge
(03) 9210 9600
www.royalfreemasons.org.au
13 Lewis Road, Wantirna South 3152
High care, dementia specific, respite, palliative. 24 hour care.
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Salford Park Retirement Village
(03) 9837 6500
100 Harold Street, Wantirna 3152
Hostel/Low level care – 90 apartments with private ensuites.
Nursing Home/High level care – 30 beds with communal bathroom facilities. Village Units/Self-contained independent – 170 one and two bedroom units.
Tabulam and Templer Homes for the Aged (TTHA)
(03) 8720 1333
www.ttha.org.au
31-41 Elizabeth Street, Bayswater 3153
High and low care 118 bed residence catering specifically to people who have German cultural links. ‘Aging in Place’ and Dementia Specific. The adjacent retirement village has over
43 independent living units and apartments.
Also has 80 Home Care Packages (HCP), which supports clients with German ethnic background within the Community to live longer and better within their own homes.
UnitingCare Harrison – Retirement Living
(03) 9871 8703 (Resident Administrator)
www.harrison.org.au
Monday – Friday, 9am-5pm
1012 Little Burwood Highway, Wantirna South 3152
Operates a range of Independent Living Units (ILU’s) for retired people in locations across metropolitan Melbourne. UnitingCare Harrison provides long-term accommodation for people able to live independently or for people who are receiving support from other services to maintain their independence.
Villa Maria Catholic Homes Wantirna Aged Care Residence
1300 845 526
www.villamaria.com.au
355 Stud Road, Wantirna South 3152
A 96 bed aged care residence offering low care (ageing in place), high level care through Villa Meridian, specialised dementia support and respite options.
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Westley Garden Supported Residential Service
(03) 9752 2661 or (03) 9756 3000
www.westleygarden.com.au
21 Westley Street, Ferntree Gully 3156
Home for the aged, frail, physically/intellectually disabled. Comprises 32 single ensuite bedrooms and 3 double ensuite bedrooms with personal telephone connections in each room.
Willowbrooke Aged Care Facility
(03) 9758 3478
www.catholic-homes.org.au
9a Willow Road, Upper Ferntree Gully 3156
48 rooms – Permanent care
1 room – Respite care
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Care Connect
(03) 9840 4444 (Doncaster Office)
(03) 9998 2300 (Dandenong Office)
1800 116 166 (Head Office)
www.careconnect.org.au
Monday – Friday, 8:30am-5pm
605 Doncaster Road, Doncaster 3108
Level 2, 237 Lonsdale Street, Dandenong 3175
Specialises in services relating to aged care, disability, mental health, acquired brain injury, autism, transitional care, preventative care, dementia and respite.
Supports children, young people, adults, older adults and carers in accessing information services and supports, assessment and planning, case management and coordination, advocacy, service delivery and carer support.
Carers Victoria
(03) 9396 9500
1800 242 636
(03) 9396 9587
www.carersvictoria.org.au
Monday – Friday, 8:30am-5pm
Level 1, 37 Albert Street, Footscray 3011
For carers who provide care and support to family members and friends who have a disability, mental or chronic illness or who are frail aged. Provides services and programs including information, counselling, workshops, referrals to other services and supports.
Centrelink
13 2717
13 28 50 (Boronia Office)
1800 810 586
www.humanservices.gov.au
Monday – Friday, 8am-5pm
3 William Street, Boronia 3155
Can support people who are ill, injured or have a disability with a range of payments. Centrelink can also support carers with a range of payments.
Carer Allowance
An income supplement for carers who provide additional daily care and attention for someone with a disability or medical condition, or who is frail aged.
Ex-Carer Allowance (Child) Health Care Card
Enables concessions on prescription medications. You must claim the card and reapply annually.
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Commonwealth Respite and Carelink Centre (CRCC)
1800 052 222 or after hours call 1800 059 059
www.lifeassist.org.au/ lifeassist-crcc
24 hours, 7 days a week
Ground Floor, Building 5, Brandon Office Park, 530-540 Springvale Road, Glen Waverley 3150
A 24 hour, 7 day a week service for carers and their families. Offers CRCC services to families residing in Melbourne’s eastern suburbs.
Provides short-term assistance and link to longer-term supports including in-home respite, overnight respite, community access, centre-based day respite and residential respite.
Offers exercise programs specifically for carers. Local community health centres often offer affordable meditation or yoga classes which CRCC can help you access.
Department of Health and Human Services
1800 783 783
1800 008 149
www.dhs.vic.gov.au/disability/start-here/access-to-disability-supports
Monday – Friday, 9am-5pm
Disability Services fund a range of services for people with intellectual, physical, sensory and neurological disabilities. The division works in partnership with families and carers, with non-government and government service providers to advance the wellbeing and promote the quality of life for people with disabilities.
EACH Carers Exercise Group
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides exercise classes for people caring for someone with an intellectual disability, mental illness or autism. All classes are run and supervised by a personal trainer.
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EACH Family Relationship Support for Carers
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides flexible and tailored services for families who are caring for a family member with a disability. Services include counselling, mediation and future planning support for families.
EACH Respite and Support for Carers
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides flexible, responsive options for families, carers, children and young people impacted by mental illness, autism spectrum disorder and intellectual disability, or are at risk of developing mental illness. Assistance is provided to enhance emotional health and quality of life, improve ability to sustain the caring role, reduce stress, improve relationships and balance caring with other parts of life.
Haven Day Centre
(03) 9762 8423
www.thehavendaycentre.org.au
Admin: Monday – Thursday, 9am-4:30pm
Programs: Monday – Thursday, 10am-4pm
17-19 Falconer Road, Boronia 3155
For people with dementia and their carers.
A Dementia Specific Planned Activity Group providing a day respite option for carers. The program encourages maintenance of independence and social stimulation through recreational activities such as carpet bowls, bocce, mini golf, sing-a-longs, low impact exercises, quizzes and crosswords, outings, and entertainers. The cost is $7 per day.
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Home and Community Care Services
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Provides a range of home and community based services that support Knox residents who are frail and older (65 and over) or who have a disability and their carers to remain living in their own home, stay connected to their communities and maintain a healthy and active lifestyle. Services include domestic support, personal care, respite, delivered meals, home maintenance and Occupational Therapy.
Service provision is based on an assessment of eligibility and the availability of resources.
Interchange Outer East
(03) 9758 5522
www.ioe.org.au
5-7 Yose Street, Ferntree Gully 3156
Provides programs and services to families of children and young adults with disabilities. Services include respite care, recreation based services and post school options.
Knox Leisure Works – Fitness Connection for Carers
(03) 9762 3133
www.knox.ymca.org.au
Monday – Friday, 8am-6pm
Cnr of Tormore Road & Penrith Street, Boronia 3155
This program is for carers living in Knox, Maroondah, Monash, Whitehorse and Yarra Ranges. Eligible carers need to provide care to someone living with autism, intellectual disability or a mental illness, or with a severe or profound disability who is aged under 65 years.
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Mind Australia
1300 286 463
1300 550 265 (Carers Helpline)
www.mindaustralia.org.au
Monday – Friday, 9am-5pm
86-92 Mount Street, Heidelberg 3084
Provides a range of services for families and carers of people with a mental illness. Services include a carer helpline, support groups, counselling and education for carers and a carer respite program.
Mullum Mullum Indigenous Gathering Place – Home and Community Care
(03) 9725 2166
www.mmigp.org.au
Monday – Friday, 9am-5pm
3 Croydon Way, Croydon 3136
An Aboriginal Liaison Officer is available who works closely with Local Government Home and Community Care (HACC) Service Providers to provide a culturally appropriate and easily accessible HACC service to eligible clients in the Eastern Metropolitan Region.
The service is available to elderly with a disability and their carer and young people with a disability and their carer. Supports those who want to remain independent and live in their community by providing respite care, home care, property maintenance, arranging community transport, food services, personal care, home from hospital and home and hospital visits.
Muscular Dystrophy Australia
(03) 9320 9555
www.mda.org.au
Monday – Friday, 9am-5pm
111 Boundary Road, North Melbourne 3051
Provides respite for carers, camps for clients, assist in accessing funding, fun futures program and fundraising for persons affected by Muscular Dystrophy.
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Parent Support Network – Eastern Region Inc
(03) 9758 5522
www.psn-emr.com.au
Monday – Friday, 9:30am-4:30pm
5-7 Yose Street, Ferntree Gully 3156
An information, support and advocacy service for parents of children with a disability aged 0–18. A facilitated support group meets at Coonara Community House, Ferntree Gully every month to provide parents with a social opportunity for peer support. Other services include regular email news updates, telephone support service, information sessions and advocacy support as required.
Royal Freemasons
(03) 9452 2200
1300 1 ROYAL (1300 176 925)
www.royalfreemasons.org.au
45 Moubray Street, Melbourne 3004
Offers short term respite care. This enables those carers who help older Victorians stay at home have a short break when they need to. Dedicated respite rooms are available at a number of locations.
Scope Eastern Recharge
(03) 9902 1077 or (03) 9902 1069
www.scopevic.org.au
Monday – Friday, 8:30am-5pm
Scope Therapy Metro East, 7 Allen Street, Glen Waverley 3150
PO Box 23, Glen Waverley 3150
Provides programs and services to families of children and adults with disabilities who live in the Eastern suburbs of Melbourne. Services include respite care and recreation based services.
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Victorian Carer Card
1800 901 958
carercard.vic.gov.au
A Victorian Government initiative in collaboration with the community, local councils and businesses, providing discounts and benefits that give recognition, understanding and support to unpaid carers in Victoria.
Cardholders are also entitled to free travel on public transport on a Sunday plus two return off-peak travel vouchers each year.
Must be the primary carer of a person with a disability, severe medical condition or mental illness, or someone who is frail aged or in need of palliative care. Foster and kinship carers are also eligible to apply.
Villa Maria Catholic Homes – Carinya Respite Service
(03) 9752 7700
1300 650 615
www.villamaria.com.au
24 hour service, 7 days a week
8 Palmerston Road, Lysterfield 3156
A dementia specific, planned recreational and overnight respite service. It aims to maintain independence and quality of life for carers and people with memory loss.
Caters for the special needs of people living with dementia in a home-like environment with programs available seven days and nights per week. Assistance is provided to people from the Eastern Metropolitan Region.
Yooralla – RIDE Program
1300 886 798
www.respiteeast.org.au
Suite 2, 587 Canterbury Road, Surrey Hills 3127
Respite Information and Development in the East (RIDE) provides respite information for people with disabilities and their carers. They also offer the following programs/brokerage services: Yooralla Breakaway, In Home Respite, Respite Service Coordination and Support for Older Carers.
Senior Citizens Centres
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Bayswater Senior Citizens Centre
Contact: Mrs Dot Walliker, Secretary
0422 107 124 (Dot)
(03) 9720 7232 (Club Room)
790 Mountain Highway, Bayswater 3153
Provides activities including carpet bowls, cards, bingo, snooker, live shows, day trips, entertainment. Hall hire is available.
Boronia Bellbird Senior Citizens Centre
(03) 9762 2624 (Club Room)
Thursday, 10am-3:30pm; Friday, 10:30am-3:30pm
Cnr Erica and Genista Avenues, Boronia 3155
PO Box 327, Boronia 3155
Provides activities including bingo and excursions, entertainment and rooms for Club member meetings.
Ferntree Gully Senior Citizens Centre
Contact: Mary Longley, President
(03) 9758 4825
(03) 9758 2990 (Club Room)
Indoor Bowls: Monday and Fridays, 1pm-3:30pm
Bingo: Thursday, 1pm-2pm
160 Underwood Road, Ferntree Gully 3156
Provides activities including bingo, outings, billiards, carpet bowls, crafts and concerts.
Main Club meetings are held Thursdays from 11am-3pm.
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Knox Chinese Elderly Citizens Club
Contact: William Wai
0411 138 448
(03) 9763 0845 (Leisure Centre)
Thursdays 10am-3pm
Rowville Community Centre, 40 Fulham Road, Rowville 3178
Provides activities including Tai Chi, badminton, table-tennis, karaoke, travel and tours, fan and sword dancing, and Chinese festivals are celebrated.
Knox Hungarian Senior Citizens Club
Contact: Terez Toth, President
(03) 9898 3930
0400 958 871
Hungarian Community Centre, 760 Boronia Road, Wantirna South 3152
Provides activities including singing, outings, interstate tours, billiards, bingo, cards and chess.
Knox Italian Senior Citizens Centre
Contact: Silvana Parolin, Secretary
(03) 9764 2868 (Club Room)
Thursday, 1pm-5pm
99 Karoo Road, Rowville 3178
PO Box 12, Ferntree Gully 3156
Provides activities including cards, bingo, outings, billiards, bocce and concerts. Club day is Thursday 1.00pm-5.00pm. A luncheon is served once a month.
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Knoxfield 55 Plus Club
(03) 9758 3927 AH (Bill Rule, President)
(03) 9762 6997 AH (Helen Fowler, Vice President)
(03) 9763 7944 (Club Room)
Monday, Wednesday & Thursday, 1pm-4pm
Friday 11am-2:30pm
Exercise Sessions: Monday & Thursday 9am & 10:15am
Carrington Park Activity Centre, 20 O’Connor Road, Knoxfield 3180
A members only club. Provides activities including indoor carpet bowls, bingo, entertainers, ballroom dancing, outings and living longer – living stronger exercises.
Latvian Senior Citizens
Contact: Val Crawford, Co-ordinator
(03) 9800 2977 (Club Room)
Every 2nd Tuesday of month from 11am for 3-4 hours
Latvian Retirement Village Hall, 60 Fraser Crescent, Wantirna South 3152
Provides social support to Latvian senior citizens, as well as day trips and outings.
Polish Senior Citizens Club
(03) 9795 0522 (Club Room)
Thursday every two weeks, 11am-4pm
“Syrena”, 1325 Stud Road, Rowville 3178
Provides social meetings for seniors over 50 years. English language classes are conducted on the premises.
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Rowville Senior Citizens
(03) 9873 0226 or 0404 007 174 (Anne Berg, President)
(03) 9758 7996 (Sandra Goodwin, Treasurer)
(03) 9763 7400 (Club Room)
Wednesday & Friday, 1pm-3:30pm
Rowville Community Centre, 20 Fulham Road, Rowville 3178
Provides activities including carpet bowls, bingo, cards, scrabble, outings and lunches, for fun and friendship.
The Basin Senior Citizens Centre Inc
(03) 9762 4496 (Club Room)
Bowls: Monday, 1pm-3pm
Lunch & Bingo: Wednesday 11am-3pm
366 Forest Road, The Basin 3154
Provides activities including carpet bowls, three course luncheons and bingo (see below for timings). The Hall is available for hire on weekends or evenings and is ideal for weddings, exercise or dancing groups (capacity for 100 people).
The Palesviaki Enosis Senior Citizens Group
(03) 9738 2426
www.palesviaki.org.au
Wednesdays, 11am-3pm
1st Sunday of each month, 1pm-5pm
26 Waldheim Road, Bayswater 3153
Encourages friendly relationships and promotes and maintains basic Greek characteristics, national traditions, customs and habits.
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Social and Support Groups
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Angliss Hospital FTG Auxiliary
Contact: Denise Gravatt, Secretary
(03) 9763 4803
Opportunity Shop Hours:
Monday – Friday, 9am-4:30pm, Saturday 9am-12:30pm
Opportunity Shop:
4/101 Station Street, Ferntree Gully 3156
General Meetings:
Peace and Loyalty Masonic Lodge, Station Street, Ferntree Gully 3156
Hosts special meeting fundraisers, raffles, stalls and annual fashion parades. The Opportunity Shop is available and is staffed by volunteers.
Axess Ability
(03) 9752 2691
0481 066 538
0481 056 715
www.axessability.net.au
Monday – Thursday, 8:45am-3pm and Friday 8:45am-1.45pm
HV Jones Tennis Pavilion, Ashton Rd, Ferntree Gully 3156
Offers day support services to adults with an intellectual disability, running educational, sporting and recreational, and cultural activities and programs both from our facilities and within the wider community.
Bayswater Legacy Widows Club
(03) 9870 6155
(03) 9779 3428 (Club Room) on meeting days
1st Friday of month, 11:45am-2pm
Bayswater RSL, 626 Mountain Highway, Bayswater 3153
Provides support to Widows and Widowers of deceased ex-service personnel. It conducts monthly meetings, social outings and luncheons. It is currently directly administered by members of Melbourne Legacy.
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Boronia Legacy Widows Club
Contact: Mrs Joyce Gough, Secretary
(03) 9801 1321
Luncheons held 3rd Friday each month, 1pm-3pm
Boronia Progress Hall, 134 Boronia Road, Boronia 3155
Activities include speakers, entertainment, outings, luncheons and theatre. Advice on help available to widows.
Bridges Connecting Communities
(03) 9763 9700
www.bridgescc.com.au
Monday – Friday, 9am-5pm
6 Griffith St, Knoxfield
For people with disability, elderly frail and pensioners who are residents of Knox and the South West Yarra Ranges.
Volunteer medical transport, group activities and outings, pet companion program, community shopping bus and phone a friend program.
Cerebral Palsy Support Network (CPSN)
(03) 9478 1001
1300 277 600
www.cpsn.org.au
Monday – Friday, 9am-5pm
525 High Street, Preston 3072
Provides information and support services to people living with Cerebral Palsy and their families. Empowers individuals to lead more independent lives and provide support in a variety of ways to their families.
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Chinese Community Social Services Centre Inc
(03) 9888 8671
Thursdays, 9am–3pm
14 Livingston Close, Burwood 3125
For the frail and elderly of Chinese origin in the Eastern Metro Region. Structured programs and activities include singing, information sessions, Tai Chi/gentle exercises, handicraft lessons, language classes, cooking and excursions.
Down Syndrome Victoria (DSV)
1300 658 873
www.downsyndromevictoria.org.au
Monday – Thursday, 9:30am-4:30pm
18/71 Victoria Crescent, Abbotsford 3067
Provides support, encouragement, information and resources to people with Down Syndrome, their families and the broader community. Family Support is available to families at diagnosis and for older children and adults with Down Syndrome.
Services include local peer support groups for families; peer support groups (Club21) for adults with Down Syndrome; education consultants; Down Syndrome inclusion support service (DSISS); annual events and workshops for families.
EACH Community Inclusion and Support Services
(03) 9871 1850
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
For adults with an intellectual disability or acquired brain injury.
Provides a range of services that promote community inclusion, individual choice and self advocacy for people with a wide range of abilities and needs.
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EACH CHOICE – Abound
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides support for people with an acquired brain injury, acquired disability or neurological condition to access community activities and options. Group activities are coordinated to meet peoples interests and wishes including art, music, gardening, woodwork, computers and social dinners.
EACH CHOICE – Visions
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
A day service providing group activities for people with an intellectual disability who are in receipt of an Individual Support Package (ISP). Group activities meet the individual’s goals and match their skills and interests.
EACH Killara House
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
46 Warrandyte Road, Ringwood 3134
A planned activity group providing social interaction, recreation and leisure activities for people living with dementia (including younger onset dementia) or significant memory loss who still live at home or in a supported residential services. The Killara program also provides respite for carers while their family members are involved in the activities.
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EACH Participation and Choice – Disability Services
1300 00 EACH (1300 003 224)
www.each.com.au
Monday – Friday, 9am-5pm
2/254 Canterbury Road, Bayswater 3153
Provides a range of services to promote health, wellbeing and social inclusion. Services include early intervention, counselling, ISP support, in-home support, community based education, recreation and social programs as well as respite and self advocacy services.
Eastern Disability Action Group (EDAG)
Contact: Woody Marriott
(03) 9720 9800
0417 153 988
www.d-a-g-e-r.wikispaces.com
Ringwood Church of Christ, 11-15 Bedford Road, Ringwood 3134
A community based advocacy group for people with disabilities. Meets on a monthly basis to discuss accessibility issues and focuses on the needs of the outer eastern suburbs.
Eastern Ranges Retirees Inc
Contact: The Secretary
(03) 9723 3107
4th Thursday each month at Federation Estate, Greenwood Avenue, Ringwood, 9:30am-12pm
197 Greeves Drive, Kilsyth 3137
Furthers friendship and common interests between retirees. Programs include monthly meetings, interest groups, travel, computer group, cards and table games, monthly guest speakers and more.
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Ferntree Gully Friendly Pensioners Association
Contact: Robert Phillips, President
0431 463 529
Fortnightly on Wednesdays
C/- Wattle Club, 160 Underwood Road, Ferntree Gully 3156
A social group for seniors. The Association provides entertainment, bingo and occasional trips.
Hungarian Embroiderers Circle
(03) 9874 5242
Fortnightly, Thursdays 11am-3pm
760 Boronia Road, Wantirna 3152
Maintains, practices and passes on to others and future generations, the art of traditional Hungarian folk embroidery.
Knox and District Over 50s Inc
(03) 9800 2233 (Kay McLoughlin, President)
(03) 9752 7135 (Jan Pritchard, Secretary)
(03) 9801 4363 (Jill Gowland, Membership Enquiries)
4th Tuesday of each month (except December) at 10:30am
Boronia Progress Hall, 134 Boronia Road, Boronia 3155
A social and friendship organisation, the group meets monthly from January to November and provides guest speakers, a book club, luncheons and day and overnight trips.
Knox Stroke Survivors Support Group
(03) 9758 9109 (Lister Sabin)
(03) 9758 8582 (Robert Morgan)
(03) 9753 9878 (Helen Fisher)
1st and 3rd Wednesday of every month, 10:30am-12pm
St Thomas’ Anglican Church Hall, Mountview Road, Upper Ferntree Gully 3156
Provides support within a friendly environment to people who have had a stroke, their families and carers.
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Knox-Yarra Ranges Polio Support Group
(03) 9763 8401
0408 002 830
Provides information and support to polio survivors. Shares strategies to better manage post-polio syndrome through meetings and newsletters.
Life Activities Club Knox
Contact: Melva Bauer, Membership Secretary
(03) 9762 3764
www.life.org.au/knox
Refer to website for details
PO Box 19, Boronia 3155
Social activities for pre-retired 45+ or retired people. Day and night activities include walking, dine outs, film, holidays, craft, garden, fishing, cards, theatre, music appreciation, badminton, water aerobics, painting, board games, caravanning and social outings.
Monkami Centre Inc
(03) 9725 8677
www.monkami.com
Monday – Friday, 9am-3pm
2-6 Dixon Avenue, Croydon 3136
Offers services to people over 18 years of age with intellectual disabilities. Support individuals to develop skills that will enable them to live with the greatest degree of independence within their own community, whilst providing opportunities to achieve individual goals and aspirations.
Individuals must be a client of Department of Health and Human Services or be able to fund their program personally.
Social and Support Groups
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Mullum Mullum Indigenous Gathering Place – Elders Network
(03) 9725 2166
www.mmigp.org.au
Monday – Friday, 9am-5pm
3 Croydon Way, Croydon 3136
The Elder’s network is for Indigenous Elder’s who reside in the Eastern Metropolitan Region (EMR). The purpose of the program is to provide Indigenous Elder‘s an informal, relaxed and culturally safe environment where they can participate in planned group activities that are held in/out of house and excursions which gives opportunities for social interaction. Planned activities are held fortnightly (except school holidays).
National Seniors Association (NSA), Knox Branch
Contact: John Giles, President
(03) 9778 6784 AH
4th Wednesday each month, 10:30am
Knox Club, Boronia Road, Wantirna South 3152
Aims to further the well being of persons over 50 years of age in the Knox area. Provides a social environment to members and organises outings, meetings and speakers. Also provide services to the community and policy work for senior issues, both locally and nationally through NSA.
Our Saviour’s Lutheran Church
Contact: Patricia Kolec
(03) 9778 9460
First Thursday of the month, 11:30am-3pm
646 Burwood Highway, Knoxfield 3180
Organises a program called “Soup and Singing” during the winter months May to September. Lunch is offered consisting of soup, followed by coffee/tea and cake. After lunch, there is a program where a different performer plays music. The event is very informal with the aim of providing fellowship to anyone who might need a day out, feels lonely or whatever their circumstances may be.
Social and Support Groups
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Pancretan Association of Melbourne
Contact: Tony Tsourdalakis, President
(03) 9800 0148 (Club Room), AH 0419 856 736
www.pancretan.com.au
Cretan Village, Members Pavillion, 90 Cathies Lane, Wantirna South 3152
Provides tennis club memberships, Greek dancing and music classes to the Hellenic community.
Parent Support Network – Eastern Region Inc
(03) 9758 5522
www.psn-emr.com.au
Monday – Friday, 9:30am-4:30pm
5-7 Yose Street, Ferntree Gully 3156
An information, support and advocacy service for parents of children with a disability aged 0–18. A facilitated support group meets at Coonara Community House, Ferntree Gully every month to provide parents with a social opportunity for peer support. Other services include regular email news updates, telephone support service, information sessions and advocacy support as required.
Planned Activity Group (PAG)
(03) 9298 8345
www.knox.vic.gov.au
Eastgate North Building, Rear 511 Burwood Highway, Wantirna South 3152
Knox Council provides a service for eligible residents aged over 65, their carers and people with a disability aged under 65 years, to participate in activity groups.
Group members will be able to participate in craft, games, discussion, entertainment, outings and gentle exercise activities that provide mental, social and physical stimulation in a friendly and safe environment.
Social and Support Groups
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Probus Club Ferntree Gully Combined
Contact: Ms Lyn Doyle, Secretary
(03) 9887 2338
4th Wednesday of each month (except December), 9:30am-12pm
PO Box 4037, Knox City Centre 3152
Provides monthly meetings for social contact and fellowship, and outings are organised.
Probus Club Knox Combined
Contact: Paul Lucas, Secretary
(03) 9790 5659
1st Tuesday each month, 2nd Tuesday in November, 10am
Stamford Hotel, Cnr Wellington and Stud Roads, Rowville 3178
PO Box 2006, Rowville 3178
A social group for over 50s and activities organised include trips, tours and guest speakers.
Probus Club (Ladies) Bayswater
Contact: The Secretary
(03) 8711 3085
4th Monday every month, 10am-12pm (except April & December)
Knox Community Arts Centre, Cnr Mountain Hwy and Scoresby Road, Bayswater 3153
PO Box 108, Bayswater 3153
Provides friendship and fellowship for retired professional and business women. Activities include interest groups, outings, extended tours, monthly lunches after meetings and guest speakers.
Probus Club (Ladies) Bayswater North
Contact: Mrs Anne Upton
(03) 9758 1516
2nd Wednesday of every month, 10am-12pm
Uniting Church, Elm Street, Bayswater
PO Box 2078, Bayswater 3153
Provides monthly day trips, speakers at meetings, luncheons, film and shows.
Probus Club (Ladies) Boronia
Contact: Mrs Zita Ragg, Secretary
(03) 9764 5233
3rd Wednesday of each month, 10am
The Knox Club, Cnr Stud & Boronia Road, Wantirna South
PO Box 379, Boronia 3155
Provides regular monthly meetings, fellowship and activities for retired or semi-retired business and professional members.
Social and Support Groups
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Probus Club (Ladies) Knoxfield
Contact: Beverley Bishop, Secretary
(03) 9753 3224
4th Monday of each month, 9:45am-12pm
Waverly Golf Club, 82 Bergins Road Rowville 3178
Provides monthly meetings for social contact and guest speakers, outings and other activities are organised.
Probus Club Studfield – Wantirna Combined
Contact: Helen Bone, Membership Officer
(03) 9758 6338
2nd Tuesday of each month (except January), 9:45am-12pm
Knox Fishing Club, Schultz Reserve, Kingloch Avenue, Wantirna 3152
A social club for active retired and semi-retired people which hosts monthly meetings with morning tea and interesting guest speakers. Other activities include various interest groups and regular outings and day trips.
Probus Club Wantirna Heights Combined
Contact: Kevin Doyle, Secretary
(03) 9887 2338 or 0434 116 268
Knox Fishing Club, Schultz Reserve, Kingloch Ave, Wantirna 3152
A social group for over 50s and activities organised include trips and guest speakers.
Social and Support Groups
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Rowville Library Chinese Fellowship Group
(03) 9801 1422
0405 421 706 (Chuen-Tat Kang)
www.kangchuentat.freewebspace.com/rowvillelibrarychinese.htm
Thursdays, 10:30am-12pm
Rowville Library, Stud Park Shopping Centre, Rowville 3178
A friendship group for Chinese communities in the Rowville area, the group meets to discuss various issues, celebrate Chinese festivals and events and organise special outings.
Scoresby 55+ Social Circle
(03) 9764 1166
0439 618 248
Thursdays, 10am-12pm
Scoresby Football Club, Exner Reserve Pavillion, Exner Reserve, Stud Road, Scoresby 3179
A social group for over 55s, all are welcome to join in the fun and friendship of the social circle. No membership fees or commitment. General entry: $2 (includes tea and coffee).
Spectrum Connections
(03) 9840 4444
www.careconnect.org.au/Our-community/Spectrum-Connections
2nd Friday of each month; 12:30pm-2:30pm (school terms)
Coonara Community House, 20 Willow Road, Upper Ferntree Gully
An Autism Spectrum Disorder family support group. Family members meet together to share their experiences, knowledge and strategies, and hear relevant guest speakers.
Social and Support Groups
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St Joseph’s Friendship Group
Contact: Pam, Secretary
(03) 8711 4889
Tuesdays, 1pm-4pm
Hall at back of St Joseph’s Church, 212 Boronia Road, Boronia 3155
A friendship group for over 55’s and open to all surrounding parishes (non-denominational). Group activities include cards, board games, pizza days, BBQs, film days, luncheons and bus trips.
St Simon’s Over 50s Friendship Group
0412 187 157 (Brenda Harris)
(03) 9764 4058 (St Simons Parish)
St Simon’s Catholic Church, 2 Taylors Lane, Rowville 3178
A social club that gets together to enjoy activities such as outings, films, morning teas and lunches.
U3A Knox
(03) 9752 2737
www.u3aknox.org.au
Monday – Friday, 9:30am-3:30pm
Parkhills Campus, 1 Park Boulevard, Ferntree Gully 3156
For retired and senior citizens over 55 years, and low cost educational and recreational activities in a supportive environment are provided.
Villa Maria Catholic Homes – Gateway Services
(03) 9800 7240
www.villamaria.com.au
Monday – Friday, 9am-3pm
355 Stud Road, Wantirna South 3152
For adults who have an intellectual disability or acquired brain injury.
Supports people in many different ways including; getting ready for work, becoming more independent, self advocacy, communication and socialising, health and wellbeing, music and the arts and connecting within the local community.
Social and Support Groups
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Villa Maria Catholic Homes Rehabilitation Program
(03) 9800 7255
Monday – Friday, 8:30am-4:30pm
Villa Maria Rehabilitation Centre, 355 Stud Road, Wantirna South 3152
A Commonwealth funded Day Therapy Centre for seniors living in Knox over the age of 65 years who require Allied Health intervention. Physiotherapy, Occupational Therapy, Speech Therapy, Dietician, Podiatry and Group exercise sessions.
Wantirna Friendship Group
(03) 9877 1174 (Marlene)
(03) 9876 0557 (Maree)
www.wantirna.adventist.org.au
Thursdays, 9:30am-12pm
Seventh Day Adventist Church, 119 Mountain Highway, Wantirna 3152
Meets at the church on Thursdays for senior members of the community (except school holidays). The programs are varied – community singing old-time favourites, sharing jokes and stories, visiting entertainers, musical programs, travel programs, games, etc. A cooked lunch is included. The cost is $3.00.
Wantirna Lions Club
Contact: Paul Garvey, Secretary
0400 823 441
www.wantirna.vic.lions.org.au
PO Box 5199, Wantirna 3152
Volunteering and supporting many needs in our community including the disabled and disadvantaged, the elderly, youth development, community greening and environment, disaster support, and fundraising for many worthwhile causes.
Covers many suburbs of the City of Knox including Knoxfield, Scoresby, Bayswater and Ferntree Gully.
Social and Support Groups
136
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Wesley Do Care East
(03) 9794 3000
www.wesley.org.au
Monday – Friday, 9am-5pm
7th Floor, 280 Thomas Street, Dandenong 3175
A social support service for socially isolated and frail older people aged over 65 years. The service is also for adults with disabilities and living in a Supported Residential Service (SRS). The service assists individuals to make social contacts and become involved with community activities of their choice.
Yooralla – First Base Outer East
(03) 9752 3316
www.yooralla.com.au
Monday – Friday, 9am-3pm
77-79 Station Street, Ferntree Gully 3156
A day support service for young people 18+ and above to be involved in Community Inclusion activities.
Transport Services
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Ambulance Victoria
Non-emergency medical transport. This needs to be approved by a General Practitioner or a registered division 1 Nurse or higher, as it needs to be clinically necessary. For further information, please contact your local General Practitioner.
Bridges Connecting Communities
(03) 9763 9700
www.bridgescc.com.au
Monday – Friday, 9am-5pm
6 Griffith St, Knoxfield
For people with disability, elderly frail and pensioners who are residents of Knox and the South West Yarra Ranges.
Volunteer medical transport, group activities and outings, pet companion program, community shopping bus and phone a friend program.
Companion Card
1800 650 611(free call)
www.companioncard.org.au
Monday – Friday, 9am-5pm
Issued to people with a significant disability who require attendant care support in order to attend events and venues. Participating organisations will issue the cardholder with a second ticket for their companion at no charge. Companion Card can be used on all Victorian public transport services.
Disability Persons Parking Scheme
(03) 9298 8000
www.knox.vic.gov.au
Monday – Friday, 9am-5pm
511 Burwood Highway, Wantirna South 3152
Knox City Council participates in the state wide Disabled Persons Parking Scheme which provides people with significant ambulatory or intellectual disabilities equality of opportunity to access facilities and services throughout the State. Permit applications are available for individuals and organisations and must be verified by a medical practitioner.
Transport Services
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Knox Community Transport
(03) 9298 8518
www.knox.vic.gov.au
511 Burwood Highway, Wantirna South 3152
A transport service provided for residents of Knox who are frail aged, mobility impaired or transport disadvantaged to access local senior citizens clubs, programmes and shopping. Eligible community groups can make bookings for a program of social outings for the following year. Knox offers outings programs which include day trips to different destinations across Melbourne.
Public Transport Victoria
1800 800 007 (Information Line, 6am - midnight daily)
(03) 9619 2727
www.ptv.vic.gov.au
www.ptv.vic.gov.au/journey (Journey Planner)
Timetable information about metropolitan and regional train, tram, bus and coach services.
Multi Purpose Taxi Program
1800 638 802
www.taxi.vic.gov.au
Monday – Friday, 8:30am-4:30pm
Level 23/80 Collins Street, Melbourne 3000
Provides subsidised taxi transport for people with severe and permanent disabilities who are unable to access Public transport. The program gives eligible members half price taxi fares. Individual trip and yearly limits apply to subsidies.
Transport Services
140
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Public Transport Ombudsman
(03) 8623 2111
1800 466 865 (free call)
1800 809 623
www.ptovic.com.au
Monday – Friday, 9am-5pm
A free, confidential and impartial alternative dispute resolution scheme available to people who use or are affected by public transport services or related activities of public transport in Victoria.
RACV Emergency Wheelchair and Scooter Breakdown Service
Membership & Insurance: 13 72 28
Roadside Assistance: 13 11 11 (24 hours a day)
www.racv.com.au
Offers the option of Emergency Wheelchair and Scooter assistance for members. Available 24 hours a day if your wheelchair or scooter is immobilised through a mechanical failure, flat tyre or even flat battery. Membership and program fees apply.
Transport Services
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Red Cross Patient Transport – Ringwood East Service
(03) 9870 5717
Monday – Friday
Provides transport for eligible persons to “essential” hospital and/or doctor’s appointments. The service provides transport for up to a period of six weeks to allow sufficient time for clients to find alternative long term arrangements.
Eligible for people who:
• are unable to access suitable public transport, and/or live in an area that is remote from public transport
• do not have an escort or carer to accompany him or her on public transport to appointments, if accessible public transport exists
• live independently (consisting of caravan parks, rooming houses or boarding houses, hostels without paid support services attached to the accommodation)
• are unable to drive or to be driven by family/friends to appointments
• are not eligible for alternative transport schemes (eg. Ambulance, TAC, WorkCover, Department of Veteran Affairs Gold and other cards etc)
A request requires the submission of a Patient Transport Service Referral Form completed by a registered Medical Practitioner, Health Professional or Transport Coordinator from the referring agency or Hospital. Self referrals from clients are not accepted.
Taxi Services Commission
1800 638 802
www.taxi.vic.gov.au
Monday – Friday, 8am-6pm
Level 23, 80 Collins Street, Melbourne 3000
Regulates the taxi and hire vehicle industries and issues Driving Instructor Authorities. The VTD is part of the Department of Transport. The VTD is separate to the Taxi Industry Inquiry (TII). Feedback about services provided by the taxi, hire vehicle or driving instructor industries can be given online, or by phoning the directorate.
Transport Services
142
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Travellers Aid Australia
www.travellersaid.org.au
Flinders Street Station
Main Concourse, Corner Flinders and Swanston Streets, Melbourne 3000 (between platforms 9 & 10)
(03) 9610 2030
Sunday – Thursday, 8am-8pm; Friday-Saturday, 8am-10pm
Southern Cross Station
Main concourse, 99 Spencer Street, Docklands 3008 (opposite Luggage Hall)
(03) 9670 2072
Monday – Sunday, 7am-10pm
Travellers Aid Access Service:
Monday – Friday, 11am-5pm; Saturday – Sunday, 11am-4pm
Provides free, drop in personal care, fully accessible toilets with a ceiling hoist and adult change table, mobility equipment hire, free buggy and Personal Guidance Service to help people navigate Southern Cross Station.
Victorian Carer Card
1800 901 958
www.carercard.vic.gov.au
The program has a wide range of discounts and benefits on offer from businesses, the local government and community organisations. Cardholders are also entitled to free travel on public transport on a Sunday plus two return off-peak travel vouchers each year.
Must be the primary carer of a person with a disability, severe medical condition or mental illness, or someone who is frail aged or in need of palliative care. Foster and kinship carers are also eligible to apply.
Index
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Able Australia ............................. 56
ACE Disability Network ................. 56
Action on Disability within Ethnic Communities (ADEC) ............... 56, 86
Active Ageing and Disability Services ..................................2, 57
Adare Aged Care Facility .............. 100
Aged Care Assessment Services ..42, 100
Alzheimer’s Australia Victoria ......... 57
Amaroo Gardens (Homestyle Aged Care Services) .................... 100
Amaze (formerly Autism Victoria) .... 57
Ambleside Tours ......................... 92
Ambulance Victoria .................... 138
Anchor Ltd ................................ 42
Angliss Hospital FTG Auxiliary ....... 122
Annecto Inc – South Eastern Region ................................. 42, 58
Anxiety Disorders Association of Victoria Inc ............................. 58
Arbias Ltd ................................. 58
Árpád Hungarian Aged Care Facility .............................. 100
Aspergers Victoria ....................... 59
Association for Children with a Disability (ACD) .......................... 59
Autistic Family Support Association Inc ........................... 59
Axess Ability .........................92, 122
Balmoral Gardens Retirement Village ...................... 101
Baptcare ................................... 43
Bayswater Legacy Widows Club ..... 122
Bayswater Senior Citizens Centre ... 116
Bayswater Youth Hall ................... 92
Belonging Matters ...................... 43
Better Health Channel .................. 60
Better Hearing Australia (Vic) Inc .... 60
Bilby Shoes ................................ 28
Boronia Bellbird Senior Citizens Centre .......................... 116
Boronia Legacy Widows Club ........ 123
Brain Injury Matters Inc ................ 60
BrainLink Services Limited .............61
Bridges Connecting Communities ............. 43, 93, 123, 138
Burke and Beyond – Next Step Bayswater .................... 44
CareChoice (Aust) Pty Ltd .............. 44
Care Connect ........................44, 108
Carers Victoria .......................61, 108
Centrelink ................................ 108
Cerebral Palsy Support Network (CPSN) .....................61, 123
CHAMPION – Community Hub and Meeting Place in our Neighbourhood .......................... 62
Childrens Services ....................... 34
Children and Young People with Disability Australia....................... 62
Chinese Community Social Services Centre Inc ..................... 124
Clarendon Grange Hostel (Homestyle Aged Care Services) .... 101
Clovelley Cottage (Autumn Care) ... 101
Co As It – Italian Assistance Association Melbourne ................. 45
Commonwealth Respite and Carelink Centre (CRCC) ................ 109
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Communication Rights Australia ......18
Community Housing Ltd ............... 45
Companion Card ....................93, 138
Consumer Affairs Victoria ...............18
Continence Foundation of Australia ................................ 62
Coogee Aged Care Facility ............ 101
Coonara Community House ............10
Cystic Fibrosis Victoria .................. 63
Dance Family ......................... 34, 93
Deaf Victoria Inc ..................... 18, 63
Department of Education and Training – Special Needs Support.... 34
Department of Health – Ageing and Aged Care Branch ........ 63
Department of Health and Human Services ...................... 7, 109
Department of Health and Human Services – Outreach ........... 45
Disability Advocacy Resource Unit (DARU) ...................19
Disability Discrimination Legal Service ..............................19
Disability Media Australia (DMA) ......19
Disability Person’s Parking Scheme ............................ 2, 64, 138
Disability Services Commissioner (DSC) .................... 20
Domestic Violence Resource Centre – Victoria ..................................... 64
Down Syndrome Victoria .........64, 124
EACH Carers Exercise Group .....94, 109
EACH CHOICE – Abound .............. 125
EACH CHOICE – Individualised Support Packages .... 46
EACH CHOICE – Visions ............... 125
EACH Community Inclusion and Support Services .................. 124
EACH Community Mental Health Services ........................... 86
EACH Early Childhood Intervention Program ................................... 35
EACH Employment .......................14
EACH Family Relationship Support for Carers ..................67, 110
EACH Halcyon ............................ 87
EACH Integrated Therapeutic Community (ITC) ........................ 87
EACH Killara House ..................... 125
EACH Knox Personal Helpers and Mentors Program (PHaMs) ............ 87
EACH Participation and Choice – Disability Services ..................65, 126
EACH Respite and Support for Carers ................................. 110
Early Years Consultants (EYCs) also known as Preschool Field Officers ....................... 2, 35, 65
Eastern Community Legal Centre (Outer East) ............................... 20
Eastern Disability Action Group (EDAG) .......................20, 126
Eastern Health – Peter James Centre . 65
Eastern Health – Wantirna Health ..... 66
Eastern Palliative Care Association Inc ........................... 66
Eastern Ranges Retirees Inc .......... 126
Eastern Ranges School ................. 36
Echo Australia .............................14
Edward Street Nursing Home ........ 101
Index
145
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Employment – Fair Work Ombudsman ..................21
Epilepsy Foundation .................... 66
Estia Health Knoxfield ................. 102
Extended Families Australia ........... 36
Family and Children’s Services Inclusion Support Facilitators .. 3,36,67
Ferntree Gardens Supported Residential Service ..................... 102
Ferntree Gully Friendly Pensioners Association ................ 127
Ferntree Gully Senior Citizens’ Centre ..................................... 116
Ferntree Manor ......................... 102
Fisher Lane ................................ 28
Flinders Street Station .............30, 142
Fronditha Care ........................... 46
Genetic Support Network Victoria (GSNV) ........................... 67
Glengollan Village ...................... 102
Guide Dogs Victoria ..................... 68
Haven Day Centre ...................... 110
Hazelwood Boronia Supported Residential Services .................... 102
Home and Community Care Services .................3, 46, 68, 111
Home At Last (HAL) ............. 21, 47, 69
Housing Assistance/Support ... 3, 47, 68
Housing Choices Australia ............. 47
Housing for the Aged Action Group (HAAG) .................... 21, 47, 69
Housing.vic.gov.au ...................... 47
Hungarian Embroiderers Circle ..... 127
Illoura Early Childhood Intervention Service ............. 4, 37, 69
Independence Australia................ 70
Independent Disability Services ..... 48
Insight Education Centre .............. 48
Interchange Outer East ........... 37, 111
Irabina Autism Services ................ 37
Isomer Retirement Home ............ 102
Knox and District Over 50s Inc ...... 127
Knoxbrooke Inc ...........................14
Knox Chinese Elderly Citizens Club ............................. 117
Knox Community Space ................21
Knox Community Transport ... 4, 70, 139
Knoxfield 55 Plus Club ................. 118
Knox Hungarian Senior Citizens’ Club ............................ 117
Knox Infolink Inc ........................ 70
Knox Italian Senior Citizens’ Centre 117
Knox Leisureworks ...................... 94
Knox Leisure Works – Fitness Connection for Carers ....... 111
Knox Social and Community Health – Occupational Therapy .................. 48
Knox Social and Community Health – Pediatric Services ........................ 38
Knox Social and Community Health Services ............................71
Knox Stroke Survivors Support Group .......................... 127
Knox-Yarra Ranges Polio Support Group .......................... 128
Latvian Aged Care ...................... 103
Latvian Retirement Village ............ 103
Latvian Senior Citizens ................ 118
Index
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Index
Leadership Plus ...........................21
Leisure Services ................... 4, 71, 95
Life Activities Club Knox .............. 128
Limbs 4 life Inc ............................71
LiveAccess ................................. 26
Magic Mobility Pty Ltd ................. 28
Martin Luther Homes .................. 103
Maternal & Child Health ......... 5, 38, 72
Melba Support Services Inc ........... 49
Melbourne East Disability Advocacy (MEDA)........................ 22
Mental Health Legal Centre ....... 22, 88
Mercy Place Boronia ................... 103
MetroAccess Building Inclusive Communities Program ...............5, 72
Migrant Information Centre – Access and Support Program ......... 73
Mind Australia .......................88, 112
Monkami Centre Inc .......... 15, 49, 128
Motor Neurone Disease Association of Victoria (MND) ......... 73
Mountain District Learning Centre ...10
Mullum Mullum Indigenous Gathering Place – Elders Network .......... 112, 129
Mullum Mullum Indigenous Gathering Place – Home and Community Care .................... 49, 73
Multi Purpose Taxi Program .......... 139
Muscular Dystrophy Australia ...74, 112
MyAgedCare ......................22, 50, 74
Nadrasca – Accommodation Services ............. 50
National Diabetes Services Scheme (NDSS)........................... 74
National Disability Insurance Scheme (NDIS) ........................... 88
National Relay Service (NRS) .......... 75
National Seniors Association (NSA), Knox Branch ..................... 129
Neami National .......................... 89
Office of the Public Advocate ......... 23
Orana Neighbourhood House .........10
Our Saviour’s Lutheran Church ...... 129
Out Doors Inc ........................ 89, 95
Pancretan Association of Melbourne ............................... 130
Parent Support Network – Eastern Region Inc ........... 38, 113,130
Parkinson’s Victoria Inc ................. 75
Planned Activity Groups (PAG) ........................... 6, 75, 95, 130
Playgroups ........................ 6, 39, 76
Polish Aged Care Homes .............. 103
Polish Senior Citizens’ Club ........... 118
Primary Health Networks (PHNs) (formerly Medicare Local) ............. 76
Probus Club Ferntree Gully Combined ................................ 131
Probus Club Knox Combined ........ 131
Probus Club (Ladies) Bayswater ..... 131
Probus Club (Ladies) Bayswater North ........................ 131
Probus Club (Ladies) Boronia ........ 131
Probus Club (Ladies) Knoxfield ...... 132
Probus Club Studfield – Wantirna Combined ................... 132
Probus Club Wantirna Heights Combined ..................... 132
Public Transport Ombudsman ...23, 140
Index
147
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Public Transport Victoria .............. 139
RACV Emergency Wheelchair and Scooter Breakdown Service .......... 140
Reclink Australia ......................... 96
Red Cross Patient Transport – Ringwood East Service ................ 141
Reinforce Inc ............................. 23
Rowville Library Chinese Fellowship Group ....................... 133
Rowville Neighbourhood Learning Centre Inc ......................11
Rowville Senior Citizens ............... 119
Royal District Nursing Service ........ 50
Royal Freemasons ..............51, 76, 113
Royal Freemasons – Centennial Lodge ....................... 103
Royal Victorian Eye and Ear Hospital 77
Salford Park Retirement Village ...... 104
SANE Australia ............................ 89
Scope – Communication and Inclusion Resource Centre ......................... 28
Scope – Early Childhood Intervention Services ................... 39
Scope Eastern Recharge ..........96, 113
Scope Knox Lifestyle Options ......... 96
Scope Lifestyle Services ................ 77
Scope Therapy Services ............ 39, 51
Scope Victoria ............................ 77
Scoresby 55+ Social Circle ............ 133
Seniors Information Victoria .......... 78
Seniors Online Victoria ................. 78
Seniors Rights Victoria .............. 24, 78
Shop Mobility – Knox City Shopping Centre ........................ 29
Solve Disability Solutions .............. 29
Southern Cross Care (Vic) ...............51
Southern Cross Station ............30, 142
Special Olympics Victoria (Melbourne Eastern Ranges) .......... 97
Spectrum Connections ................ 133
Speld Victoria ......................... 15, 40
Spina Bifida Foundation of Victoria .. 79
STAR Victoria Inc ......................... 79
Statewide Autistic Services Inc (SASI) ....................... 79
Statewide Equipment Program (SWEP) ......................... 29
St Joseph’s Friendship Group ........ 134
Stroke Association of Victoria (SAV) . 80
St Simon’s Over 50s Friendship Group ....................... 134
Swinburne University AccessAbility Services ...................15
Tabulam and Templer Homes for the Aged (TTHA) .................... 104
Taralye – the Oral Language Centre for Deaf Children ............... 40
Taxi Services Commission ............ 141
The Basin Community House ..........11
The Basin Senior Citizens Centre Inc ................................ 119
The Palesviaki Enosis Senior Citizens Group ................. 119
Tinnitus Association of Victoria ....... 80
Travellers Aid Australia ............30, 142
U3A Knox ............................. 11, 134
UnitingCare Harrison – Disability Services ....................... 52
UnitingCare Harrison –
Index
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Index
Homelessness Services ................. 52
UnitingCare Harrison – Retirement Living ...................... 104
UnitingCare lifeAssist – Homeshare Program .................... 52
Very Special Kids ......................... 80
Victorian Advocacy League for Individuals with a Disability (VALID) 24
Victorian Carer Card .......... 81, 114, 142
Victorian Deaf Society (Vicdeaf ) ......81
Victorian Equal Opportunity and Human Rights Commission ...... 24
Victorian Seniors Card ...................81
Villamanta Disability Rights Legal Service Inc ......................... 25
Villa Maria Catholic Homes – Assistance with Care and Housing for the Aged (ACHA) ..................................... 53
Villa Maria Catholic Homes – Carinya Respite Service ...........97, 114
Villa Maria Catholic Homes – Gateway Services ....................... 134
Villa Maria Catholic Homes Rehabilitation Centre – Day Therapy .............................. 53
Villa Maria Catholic Homes Rehabilitation Program ............... 135
Villa Maria Catholic Homes Wantirna Aged Care Residence .................. 104
Vision Australia – Boronia .............. 82
Vision Australia – Children’s Services 40
Vision Australia – Employment Services ...................16
Vision Australia – Equipment Solutions ................... 30
Vision Australia – Independent Living Services ......... 53
Vision Australia Information Library Service ........................... 97
Volunteer for Knox ...................... 82
Wantirna Friendship Group .......... 135
Wantirna Lions Club ................... 135
Wesley Disability Services South ..... 54
Wesley Do Care East ................... 136
Wesley Eastern Homeless Crisis Service .............................. 54
Westley Garden Supported Residential Service ..................... 105
Willowbrooke Aged Care Facility .... 105
Women’s Health East.................... 25
Women’s Housing Ltd .................. 54
Women’s Information and Referral Exchange (WIRE) .................... 82, 90
Women With Disabilities Australia (WWDA) ....................... 83
Word of Mouth Technology ............31
WOW Tours for All Abilities ............ 98
Yooralla .................................... 83
Yooralla – ComTEC .......................31
Yooralla – Eastern Region Communication Access Network (CAN) Service ..................................... 83
Yooralla – First Base Outer East ...... 136
Yooralla – Independent Living Centres ......................................31
Yooralla – RIDE Program ..........84, 114
Youth Disability Advocacy Service (YDAS) ........................... 26
Youth Services .................... 6, 84, 98
Notes
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No
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City of Knox
A Guide to Disability and Aged Services 2016
Add or Change Service InformationPlease provide the following information if you would like to make any amendments or to have your service listed in the guide.
Service
Address
Telephone
Website
Description
Add or Change Service Information
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City of Knox
A Guide to Disability and Aged Services 2016
Contact details of the person completing this formPlease note: This information will not be included in the guide.
Name
Telephone
Please detach this page and forward your completed form to:
Knox City Council
511 Burwood Highway
Wantirna South, VIC 3152
9298 8000
511 Burwood Highway, Wantirna South, VIC 3152
www.knox.vic.gov.au
(To follow Council on Facebook or Twitter, visit our website)
National Relay Service: 133 677 (ask for 03 9298 8000) For Speak and Listen, Internet relay, video relay or SMS relay services see relayservice.gov.au
Interpreter 131 450 (ask for 03 9298 8000)
On request, the information in this document is available in alternate formats.