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A guide to Kaiser On-the-Job ®
A guide to Kaiser On-the-Job®
Modifi ed duty makes medical sense…and is good business practice
An organization’s greatest asset is its workforce. When employees can’t work because of illness or injury, they and the company suffer losses in income and morale.
Short-term modifi ed duty can contribute to quality medical treatment for your worker. And it can be an important way to reduce disability-related expenses.
Kaiser Permanente is committed to providing the best possible medical care for your workers. Our return-to-work focus benefi ts both employers and employees by keeping employees productive, safe, and on the job.
Building a modifi ed-duty programA good modifi ed-duty program helps keep workers more active and in better shape than if they were staying at home. This means that your workers will be less likely to be reinjured after they go back to full duty.
For your worker’s safety, it is important to design a plan that follows the recommendations the doctor has written on the Kaiser On-the-Job Return to Work Form. All workers treated by Kaiser On-the-Job care providers receive a Kaiser On-the-Job Return to Work Form at each visit.
Modifi ed duty is an important part of your employee’s medical treatment. For most sick or injured workers, the best way to recover is to return to some form of safe, productive work while they are healing.
Work as medical treatment
What’s in a modifi ed-duty plan?
Under modifi ed duty, you and your employee work together to design temporary assignments for the employee to do until he or she is able to return to full duty. Your company may have a modifi ed-duty coordinator or someone in your human resources department who can help with this process.
Your employee’s Kaiser On-the-Job Return to Work Form will help you to identify duties that the employee can do. Here are some general principles that can help you develop modifi ed-duty assignments. The assignment should:
■ Help build your employee’s morale.
■ Protect your employee by following the suggestions and restrictions the doctor has written on the form.
■ Reduce indirect expenses for employee replacement and retraining.
■ Have value to both you and your employee.
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About Kaiser On-the-Job
Kaiser On-the-Job is dedicated to providing employees with health care for work-related injury and illness. We can help them return to work as soon as possible when they’re injured on the job.
Kaiser On-the-Job’s Occupational Health Department is designed to:
■ Diagnose your employee’s condition quickly.
■ Communicate with you promptly about your employee’s work status.
■ Help you fi nd appropriate modifi ed-duty assignments for your employee.
This guide is designed to help you use our facilities and services for the best outcomes when your employees have work-related injury and illness. The guide will provide you with points of contact and locations for care.
Table of contents
About Kaiser On-the-Job ...........................1
Communicating with Kaiser On-the-Job ....2
Where to call Kaiser On-the-Job ................2
Medical offi ces withoccupational health services
Portland area ................................. 3–5
Vancouver ............................................6
Longview, Kelso, and Salem ................7
Urgent care .................................................8
Emergency care..........................................9
24-hour emergency care locations .............9
Kaiser Permanentedental facilities ........................... back cover
1
2
When your employee suffers a work-related illness or injury, we’re ready to help. We’ll treat the employee, process the claim, and let you know about return-to-work status.
As a Kaiser On-the-Job client, you’re only a phone call away from answers. Our dedicated Occupational Health Service Center is available during regular clinic hours to help you and your employees.
We can:
■ Provide medical advice and schedule urgent and same-day appointments for most occupational health locations.
■ Clarify return-to-work status and work restrictions and modifi cations.
■ Schedule drug screens, physical exams, DOT, and other exams you request. (Contact our marketing staff for information.)
■ Take messages for the occupational medicine providers, nursing staff, and case managers from you or from workers who have been in treatment.
Our case managers can address care-management concerns and questions you may have about treatment, progress, follow-up, return-to-work issues, and case conferencing.
Our marketing staff can provide you information and pricing on medical surveillance exam programs, hepatitis B vaccinations, drug screens, wellness programs, or other services.
Where to call Kaiser On-the-JobOccupational Health Service Center8:30 a.m.–5 p.m. Monday–Friday
Portland ................................................503-249-3531Vancouver ..........................................1-888-414-3531
Occupational health nurse8:30 a.m.–5 p.m., Monday–Friday
Longview .............................................360-636-6243Salem ................................................... 503-370-4867
TTYAll areas ............................................ 1-800-735-2900
Language interpretation servicesAll areas ............................................ 1-800-324-8010
Case managersNorth Lancaster and Tualatin
Cindy Fessler ........................................ 503-331-5134Fax ........................................................503-249-3375E-mail .................................. [email protected]
Beaverton, Interstate Medical Offi ce Central, and Rockwood
Donna Olson, RN, BSN ........................ 503-331-5192Fax ........................................................503-249-3375E-mail [email protected]
Cascade Park, Longview-Kelso, Mt. Talbert,and Vancouver
Linda Atencio, RN, COHN/CM .............360-735-5220Fax .......................................................360-699-6067E-mail .................................. [email protected]
Kaiser On-the-Job MarketingWanda Pilakowski, CPDM ....................503-813-3991E-mail [email protected]
Darby Bacon .........................................503-813-3171E-mail ..................................... [email protected]
Dianne Gibson .....................................503-813-4133E-mail ................................ [email protected]
Communicating with Kaiser On-the-Job
Parking
Allen Blvd
Allen Blvd ExitW
este
rn A
ve
Bvtn-Hillsdale Hwy
HWY
217
BEAVERTONMEDICAL OFFICE
54
N In
ters
tate
Exit 303
N Going St
InterstateWest
OverlookTownHall
Center forHealth Research
5
405
Vancouver
InterstateEast
Parking
INTERSTATEMEDICAL OFFICE
CENTRAL
InterstateSouth MAX
RadiationOncology Center
Parking
Parking
3
Beaverton Medical Offi ce4855 SW Western Ave.Beaverton, OR 97005
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational Health Service Center ....................................503-249-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Extended hours for urgent care6–8:30 p.m., Monday–Friday10 a.m.–5:30 p.m., weekends/holidaysFor extended hours for urgent care at other locations, see page 8.
Workers’ compensationclaims ................................................. 503-626-4128
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center.
Interstate Medical Offi ce Central3600 N Interstate Ave.Portland, OR 97227
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational Health Service Center ...................................503-249-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Workers’ compensation claims ..................................... (A–La) 503-249-3398 (Lb–Z) 503-249-3396
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center. For extended hours for urgent care, see page 8.
Portland-area medical offi ces with occupational health services
157156155
SE 9
7th
Process Center
SupplyCenterParking
MRIWing
Sunnyside Rd
Parking
KaiserSunnyside
Medical Center
MT. TALBERTMEDICAL OFFICE
Mt. ScottMedical Office
205Parking Parking
Garage IGarage II
Parking
SE Stark
SE 2
02nd
SE Burnside
Ruby JunctionLight Rail
SE 1
81st
MAX20
ROCKWOODMEDICALOFFICE
194t
h
84
Rockwood Medical Offi ce19500 SE Stark St.Portland, OR 97233
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational HealthService Center ....................................503-249-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Workers’ compensation claims .......................................(A–K) 503-249-3398
(L–Z) 503-249-3396
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center. For extended hours for urgent care, see page 8.
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Mt. Talbert Medical Offi ce10100 SE Sunnyside RoadClackamas, OR 97015
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational Health Service Center ....................................503-249-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Workers’ compensation claims .....................................(A–Ga) 503-571-4236
(Gb–Na) 503-571-4239(Nb–Z) 503-571-4230
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center. For extended hours for urgent care, see page 8.
Portland-area medical offi ces with occupational health services (continued)
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Tualatin Medical Offi ce19185 SW 90th Ave.Tualatin, OR 97062
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational Health Service Center ....................................503-249-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Workers’ compensation claims ................................................. 503-626-4128
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center. For extended hours for urgent care, see page 8.
Portland-area medical offi ces with occupational health services (continued)
SW 9
0th
Ave
TUALATINMEDICAL OFFICE
SW Nyberg St
SW Boones Ferry Rd
SW Tualatin-Sherwood Rd
5
6
Mill Plain Blvd
HWY 14
Fourth Plain
Andr
esen
Rd
Columbia River
37
5
205
NE 1
24th
Ave
CASCADE PARKMEDICAL OFFICE
SE Mill Plain Blvd
HWY 14
VANCOUVERMEDICALOFFICE
Fourth Plain
Andr
esen
V St
Columbia River
Parking
3732
205
5
Vancouver Medical Offi ce2211 E Mill Plain Blvd.Vancouver, WA 98661
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational HealthService Center .................................1-888-414-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Workers’ compensation claims .......................................(A–K) 360-735-5268
(L–Z) 360-735-5269
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center. For extended hours for urgent care, see page 8.
Cascade Park Medical Offi ce12607 SE Mill Plain Blvd.Vancouver, WA 98684
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational Health Service Center .................................1-888-414-3531(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Extended hours for urgent care6–8:30 p.m., Monday–Friday; 10 a.m.–5:30 p.m., weekends/holidaysFor extended hours for urgent care at other locations, see page 8.
Workers’ compensation claims .......................................(A–K) 360-735-5268
(L–Z) 360-735-5269
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center.
Vancouver medical offi ces with occupational health services
7
Longview-Kelso Medical Offi ce1230 Seventh Ave.Longview, WA 98632
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational health nurse .............360-636-6243(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Extended hours for urgent care5–7 p.m., Monday–Friday 10 a.m.–5 p.m., weekends/some holidays. Please call for an appointment. For extended hours for urgent care at other locations, see page 8.
Workers’ compensationclaims .................................................360-636-6244
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center.
Lanc
aste
r NORTH LANCASTER
MEDICAL OFFICE
Market St
Wolverine
Parking
5
211 (Route 2 – Jan Ree)
Hudson St
Main St
Oreg
on W
ay Tennant Wy
Douglas St
Exit 36
Kessler Blvd
15th
Ave
7th
Ave
1st A
ve 5th
Ave
Cow
litz
Rive
r
Cowlitz Wy
Allen St
Lake Sacajawea5
2111
LONGVIEW-KELSOMEDICAL OFFICE
3rd
Ave
Industrial Wy
North Lancaster Medical Offi ce2400 Lancaster Drive NESalem, OR 97305
Hours8:30 a.m.–5:30 p.m., Monday–Friday
Occupational health nurse ............. 503-370-4867(appointments for on-the-job illness/injury treatment, physical exams, and pre-placement exams; medical advice; messages and urgent care; and drug screening)
Extended hours for urgent care6–8:30 p.m., Monday–FridayFor extended hours for urgent care at other locations, see page 8.
Workers’ compensationclaims ................................................. 503-370-4840
In an emergency, call 911 or go to the nearest emergency facility. For urgent care, call the Occupational Health Service Center.
Salem and Longview medical offi ces with occupational health services
Extended hours for urgent care
Portland
Beaverton Medical Offi ce6–8:30 p.m. Monday–Friday;10 a.m.–5:30 p.m. weekends/holidays*
Mt. Scott Medical Offi ce6–8:30 p.m. Monday–Friday;10 a.m.–5:30 p.m. weekends/holidays*
Emergicenter at Interstate Medical Offi ce South24 hours, seven days a week
Vancouver
Cascade Park Medical Offi ce6–8:30 p.m. Monday–Friday;10 a.m.–5:30 p.m. weekends/holidays*
Salem
(Please call 503-361-5400 for an appointment.)
North Lancaster Medical Offi ce6–8:30 p.m. Monday–Friday
Skyline Medical Offi ce9 a.m.–5:30 p.m. Saturday/Sunday
Salem medical offi ces are closed on holidays.*
Longview
Longview-Kelso Medical Offi ce5–7 p.m. Monday–Friday;10 a.m.–5 p.m. weekends/some holidays*(closed Thanksgiving and Christmas);
* Holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve and Christmas as observed, and others that may be added. When your local urgent care location is closed on a holiday, call the after-hours advice nurse.
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Urgent care
When is urgent care available?Your urgent care options depend on the time and day.
■ During regular medical offi ce hours, call the Occupational Health Service Center or an occupational health nurse.
■ During weekday evenings and during the day on weekends and on holidays,* use one of the urgent care locations listed on this page. Appointments are not needed at our Portland-Vancouver area urgent care facilities.
■ Late at night and in the early morning, call the advice nurse for help getting care. Urgent care is available 24 hours a day at our Emergicenter, located at Interstate Medical Offi ce South.
Where to call Kaiser On-the-JobOccupational Health Service Center8:30 a.m.–5 p.m. Monday–Friday
Portland ............................................... 503-249-3531Longview ............................................. 360-636-6243Salem ................................................... 503-370-4867Vancouver ............................................ 360-414-3531
Occupational health nurse8:30 a.m.–5 p.m., Monday–Friday
Longview ............................................. 360-636-6243Salem ................................................... 503-370-4867
After-hours advice nursePortland ............................................... 503-813-2000All other areas .................................. 1-800-813-2000
TTYAll areas ............................................ 1-800-735-2900
Language interpretation servicesAll areas ............................................ 1-800-324-8010
Emergency care is for emergency medical conditions. Emergency medical conditions are conditions in which the immediate onset of symptoms, including severe pain, leads a prudent layperson to believe that immediate care is needed:
■ to avoid serious impairment of organs or bodily functions, or
■ because there is a serious threat to the health of the individual or a fetus (unborn child).
SE 9
7th
Process Center
SupplyCenterParking
MRIWing
Sunnyside Rd
Parking
157156155
Mt. TalbertMedical Office
Mt. ScottMedical Office
KAISER SUNNYSIDEMEDICAL CENTER
205Parking Parking
Garage IGarage II
Market St
State St
Mission St (HWY 22)
OakW
inte
r St
SALEM HOSPITAL
12th
5
6 21 (Route 21 – 21 Turner Road)
Salem Hospital665 Winter St. SESalem, OR 97301
Main switchboard ............................... 503-561-5200
Kaiser Sunnyside Medical Center10180 SE Sunnyside RoadClackamas, OR 97015
Main switchboardPortland ............................................ 503-652-2880Vancouver ........................................ 360-256-0556
24-hour emergency care locations
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Emergency care
Some conditions that are not life-threatening, such as broken bones and deep cuts, could become serious if not evaluated and/or treated immediately.
What to do for emergenciesTake immediate action. In an emergency, call 911 or go to the nearest emergency facility. Our network of 24-hour emergency care locations is listed here.
Kaiser Permanente dental facilities
9KOJ-06/7-06©2006 Kaiser Foundation Health Plan of the Northwest
Portland-area dental offi ces
Aloha Dental Offi ce17675 SW Tualatin Valley HighwayBeaverton, OR 97006
Beaverton Dental Offi ce4855 SW Western Ave.Beaverton, OR 97005
Clackamas Dental Offi ce10209 SE Sunnyside RoadClackamas, OR 97015
Eastmoreland Dental Offi ce5025 SE 28th Ave.Portland, OR 97202
Glisan Dental Offi ce10102 NE Glisan St.Portland, OR 97220
Grand Avenue Dental Offi ce1314 NE Grand Ave.Portland, OR 97232
Gresham Dental Offi ce360 NW Burnside RoadGresham, OR 97030
North Interstate Dental Offi ce7201 N Interstate Ave.Portland, OR 97217
Rockwood Dental Offi ce822 NE 181st Ave.Portland, OR 97230
Sunset Dental Offi ce19075 NW Tanasbourne Drive Suite 300Hillsboro, OR 97124
Tigard Dental Offi ce7105 SW Hampton St.Tigard, OR 97223
Salem-area dental offi ces
North Lancaster Dental Offi ce2300 Lancaster Drive NESalem, OR 97305
Skyline Dental Offi ce5135 Skyline Road SSalem, OR 97306
Vancouver-area dental offi ces
Cascade Park Dental Offi ce12711 SE Mill Plain Blvd.Vancouver, WA 98684
Salmon Creek Dental Offi ce14406 NE 20th Ave.Vancouver, WA 98686
Longview-area dental offi ce
Longview-Kelso Dental Offi ce1230 Seventh Ave.Longview, WA 98632
