NPWDB, Inc.

A Job Driven Workforce System

2016-2017 Annual Report Northern Panhandle Workforce Development Board, Inc. 1245 Warwood Avenue Wheeling, WV 26003 304-231-1170

INTRODUCTION: The Northern Panhandle Workforce Development Board, Inc. (NPWDB, Inc.), funded by the Workforce Innovation and Opportunity Act of 2014 (WIOA), oversees and coordinates local employment and training activities in the Northern Panhandle or Region 5 of the State of West Virginia which includes the counties of Hancock, Brooke, Ohio, Marshall, Wetzel, and Tyler and the cities of Weirton and Wheeling. The NPWDB, Inc. has three (3) established American Job Centers in our region. The American Job Center is a partnership of agencies that are dedicated to supporting the search for employment and training. They are designed to unify numerous training, education and employment programs into a single, customer friendly system. The American Job Centers play an instrumental role in employee recruitment, coordinating regional job development, providing support for economic development and retention, and promoting lifelong learning. Our partners collaborate to provide seamless core services to job seekers and employers to ensure that our region’s employment needs are met. Job seekers, as well as employers, can visit any American Job Center and access our free services. American Job Centers hours of operation and programs provided are listed below: LOCATIONS:

State Office Building, 100 Municipal Plaza, Suite 350, Weirton, WV 26062; Phone (304) 723-5337 Hours of Operation: Monday - Friday 8:30 AM – 5:00 PM

Warwood Shopping Plaza, 1275 Warwood Avenue, Wheeling, WV 26003, Phone (304) 232-6280 Hours of Operation: Monday - Friday 8:30 AM – 5:00 PM

New Martinsville Shopping Plaza, 257 Route 2 North, New Martinsville, WV 26155, Phone (304) 455-6184 Hours of Operation: Monday - Friday 8:30 AM – 5:00 PM

The NPWDB, Inc. funds and manages a number of programs/services out of its American Job Center Programs/Services funded and managed for this program year (2016-2017) is as follows:

Individual Training Accounts (ITA) Program

Youth Programs and Services

Rapid Response Program

National Emergency Grants

Participant Case Management Services

Participant Assessment/Eligibility Services

Employer Services

NPWDB, Inc. / WIOA funded programs are equal opportunity employer programs. Auxiliary aids and services are available upon request

to individuals with disabilities. TTY/TDD 304-233-8091

Our VISION for American Job Centers:

~ To create a well-trained, workforce-ready labor force by aligning training with skills and matching employers with qualified workers. ~To make training programs and services available in “high demand” occupations and industries that will help prepare adults and youth, including those with barriers to employment, for self-sustaining employment.

Our MISSION for

American Job Centers:

~To develop and maintain a regional workforce system that is responsive to changing economic conditions and needs at any given time. ~To increase the delivery of training programs and services to individuals with barriers to employment.

~To increase the prosperity of workers and employers.

Our GOALS for

American Job Centers:

~To sustain a “seamless” one stop delivery system. ~To maintain a one stop delivery system that is “customer-driven” and responds quickly to the changing economy. ~To be the “main contact” for employers’ and job seekers’ training and employment needs. ~To increase opportunities for area youth.

A SPECIAL THANK YOU!

At the November 16, 2016

Quarterly NPWDB, Inc. Board of

Directors Meeting, Chairman, Eric

Peters, along with Local Elected

Officials, Board Members and

Staff thanked Commissioner Don

Mason for his 18 years of service

on the Board as the Chief Local

Elected Official. Mr. Mason spent

many years serving on various

committees and volunteering his

time to maintain and improve this

organization. Mr. Mason made the

decision to not run for re-election

at the Wetzel County Commission

in order to fully enjoy his

retirement and to spend more

time with his family.

LOCAL ELECTED OFFICIALS (LEO’S)

Joe Barnabei

Hancock County Commissioner Chief LEO

Stacy Wise

Brooke County Commissioner

Orphy Klempa Ohio County Commissioner

John Gruzinskas

Marshall County Commissioner

Lisa Heasley Wetzel County Commissioner

Charles Smith

Tyler County Commissioner

Harold Miller Mayor of Weirton

Glenn Elliott

Mayor of Wheeling

2016-2017 NPWDB, INC.

BOARD MEMBERS

HANCOCK COUNTY John Sorrenti

Bill Tice Walter Ruszkowski

CITY OF WEIRTON

Edmund DiBacco Jason Kazmirski

Gordon Anderson

BROOKE COUNTY Jim Boniey

Alan McLaughlin Mike Vitello

OHIO COUNTY

Michelle Olejasz Matt McCardle

Darcy Clark

CITY OF WHEELING John Looney Rodd Haller John Tarr IV

MARSHALL COUNTY Joe Donahue

Robert Kinnick Josh Jefferson

WETZEL COUNTY

Sarah Boley Larry Tackett Matt Herrick

TYLER COUNTY

Eric Peters Patrick Walsh

Chad McKnight

OFFICERS

Eric Peters Chairman

John Sorrenti

Vice Chairman

John Looney Secretary

Rodd Haller

Treasurer

ABOUT US The Northern Panhandle Workforce Development Board, Inc. (NPWDB, Inc.) is one (1) of seven (7) Workforce Development Boards in the State of West Virginia. The NPWDB, Inc. brings together representatives from the Private Business Sector; Labor Sector; Community-Based Organization Serving Youth Sector; Higher Education Sector; Joint Labor-Management Apprenticeship Sector; Adult Basic Education/Literacy Sector; Wagner-Peyser/Unemployment Insurance Sector; Vocational Rehabilitation Sector; Economic Development Sector; and Community Based Organization Serving Individuals with Barriers Sector. When Congress passed the bi-partisan Workforce Innovation and Opportunity Act (WIOA) in 2014, it transformed the workforce system as well as transforming our Board membership. We went from a 40 member Board to a 24 member Board. The Board actively participates and collaborates closely with the required partners of the workforce development system, including private and public organizations. This collaboration is important in the Board’s role to help integrate and align a more effective job-driven workforce system that invests in the connection between education and career preparation. Without a doubt, these are challenging times in both the public and private sector, but it is the ability to change with the needs of the employers and job seekers, that we will be able to deliver a superior

customer experience. Every Board Member and Local Elected Official (LEO) plays a critical role in ensuring the success of workforce development in our region. Board members are carefully selected on their willingness to commit time and energy to the Board. One of the most important goals of a Board Member is outreaching to the business community, inviting them to participate in the workforce development process and taking their workforce issues back to the entire Board. Strategic planning is also a key responsibility of the Board, and it demonstrates that operations are designed to meet the skill needs of business and industry for competitiveness in the marketplace. Strategic planning is the Board’s essential foundation for workforce development and establishes a path between the present and a vision for the future. As we look back on the successes of this past year, we thank each and every LEO and Board Member for their commitment. Their valuable contribution of time and effort has benefited economic and workforce development in our region. We will continue to look ahead and identify workforce development challenges, but together, we can build a business community that’s resilient to change and destined to prosper. To stay up to date about the Programs and Services offered throughout the year and to find out more about the NPWDB, Inc., please visit our website at: www.npworkforcewv.org. You can also follow us on Facebook at: American Job Centers Northern Panhandle West Virginia.

2016-2017 NPWDB, INC. STAFF

Rosemary Guida

Executive Director

Erinn Kittle

Assistant Director

Caren Knoyer

Fiscal Officer

Gena Saffell

MACC Coordinator/

Property Officer

Christine Smith

Administrative Coordinator

NPWDB, INC. ONE STOP OPERATOR

STAFF

Rebecca Raspperry

One Stop Operator Manager

Michelle Miller Customer Service Facilitator

Tammy Buchanan Customer Service

Representative

Christina Johnson Customer Service

Representative

NPWDB, INC. ASSESSMENT STAFF

Lisa McDonald Lead Case Manager/Data

Control Coordinator

Valerie Susani Case Manager/Data Control

Coordinator

Mina Paul Case Manager/Data Control

Coordinator

David Mays Case Manager/Data Control

Coordinator

Pam Hedrick

Rapid Response Coordinator

Jerry Craig Bookkeeper

RAPID RESPONSE PROGRAM

The primary purpose of Rapid Response is to enable affected workers to return to work as quickly as possible following a layoff or company closure. Layoffs and company closures can be devastating, but they don’t have to be. The Rapid Response Program is designed to help employers make layoffs less traumatic for their employees and less costly to their businesses. To address the specific needs of both the employers and employees, our Rapid Response Coordinator, Pam Hedrick, handles each situation in a confidential and professional manner.

Benefits to Employers include the following:

~Connection to information, local resources and incentives that support and aid in retaining and strengthening the business.

~Access to the Shared Work Program that allows employers to reduce the hours employees work instead of laying them off. Employees enrolled in this program collect partial Unemployment Insurance (UI) benefits to offset the loss in income. This helps the employer retain a skilled workforce and ramp up faster once the economy rebounds.

~Guidance, options and solutions before layoffs occur while simultaneously maintaining employee morale and productivity.

Benefits to Employees include the following:

~Worksite infromational sessions covering Unemployment Insurance, Community Resources, Small Buisness/Entrepreneurship, Reemployment, Career Options and Training Opportunities.

~Assessment of Job Readiness.

~Job Search, Job Placement and Resume Assistance.

~ Access to Labor Market Information.

~Preparing for Interviews.

~Access to Networking Groups.

~Referrals to Area Employers that are Hiring.

~Information on Regional Job Fairs.

Activity

Total YTD Served

Career Center Enrollments

46

Clients in or Scheduled for Training 5

# WARN Notices

1

# SUB WARN Notices 2

Total Customers Served through Informational Meetings

130

WIOA FORMULA BUDGETS & EXPENDITURES

July 1, 2016 – June 30, 2017

BUDGET

EXPENDITURES

ADMINISTRATION $185,841 $185,841

ADULT $732,591 $732,591

DISLOCATED WORKER

$294,067 $294,067

YOUTH $645,913 $645,913

TOTALS $1,858,412 $1,858,412

ITA BUDGETS & EXPENDITURES July 1, 2016 – June 30, 2017

BUDGET EXPENDITURES

ADULT

$355,230 $355,230

DISLOCATED WORKER

$559,047 $559,047

SP NDWG

$200,000 $100,573

YOUTH ITA

$47,552 $47,552

JD NDWG $300,909 $300,909

SUCCESS STORY

Logan Wolfe

In December 2015, Logan Wolfe was laid off from a local Coal Mine. Logan knew there was special funding available for Coal Miner retraining, but since he was laid off from an Ohio Coal Mine, he was not eligible to receive the training benefits from the United Mine Workers of America (UMWA) in West Virginia. Staff at the Wheeling American Job Center explained to Logan that since he was a dislocated worker and a West Virginia resident, they could still assist him with retaining funds through the Workforce Innovation and Opportunity Act (WIOA) to get him back on his feet.

With a young family to support, Logan knew he wanted to get into a training that would allow him to re-enter the workforce as soon as possible. Many of his friends, and even his dad, had their CDL’s and had been able to earn a good wage. This helped him to make his decision to go into the Individual Training Account (ITA) Program for CDL training. Logan received his approval for ITA training in late March 2016. In April 2016, he started his CDL training at All State Career School, in Wheeling, WV. It was during this training that he heard from several recruiters explaining the benefits of working for their company. Logan ultimately decided to aply for a job with TMC Transportation and was able to get a pre-hire while he was still enrolled in training. Upon graduation, he left for Des Moines, Iowa for his orientation with TMC Transportation. While in orientation, Logan excelled and graduated at the top of his class. The opportunities afforded under the WIOA helped Logan to get back to work and provide for his family. He enjoys being a professional truck driver and is grateful for this opportunity.

NPWDB, INC. PROGRAM PERFORMANCE

The NPWDB, Inc. is not only accountable to the customers we serve in our region, but also to our local, State and federal policymakers. It is our responsibility to make sure that our workforce development investments under the WIOA are achieving the goals and performance measures, which are set by the Department of Labor and then negotiated by WorkForce West Virginia. The NPWDB, Inc. is pleased to announce that we have once again met and/or exceeded all negotiated performance measures for Performance Year 2016-2017. The NPWDB, Inc., along with our Subcontractors, Staff, Partners, Training Providers, etc. provide the following strategies to make sure we are meeting our performance measures: Match our participants with compatible long-term employment that will meet their needs; Prepare our particpants to secure employment that offers financial independence; Identify training that is needed to meet our participants employment goals; Collaborate and make the appropriate referrals to our partners; and, above all, We all work as a team.

Performance Measures 2016 - 2017

Adult Measures: Actual Levels

Entered Unsubsidized Employment 89%

Employment Retention Rate 89%

Earnings Gain *+$1,077.20

Dislocated Worker Measures:

Entered Unsubsidized Employment 87%

Employment Retention Rate 92%

Earnings Gain *-$3,996.00

Youth Measures (ages 14-21):

Entered Unsubsidized Employment 88%

Attainment of Degree or Certificate 60%

Literacy or Numeracy Gain 97%

Employer Satisfaction 97%

Job Seeker Satisfaction 98%

*This figure is based on 2nd and 3rd Quarter earnings, after participant exits.

YOUTH PROGRAMS

The NPWDB, Inc. believes that in order to develop and sustain a healthy workforce, it must increase availability of education and early work experience for our youth. The NPWDB, Inc. provides eligible in-school and out-of-school youth, ages 14-24, residing within our six (6) counties, an opportunity to participate in the WIOA Youth Program. The WIOA Youth Program places an emphasis on reaching and serving disconnected youth, who face significant barriers to being successful in the labor market. Participants gain valuable work experience, have access to career exploration opportunities, resources for further academic development such as obtaining their TASC (Test Assessing Secondary Completion), and access to advanced training and enrollment into an Older Youth ITA Program. The NPWDB, Inc. is committed to providing high-quality services for all youth participants, such as Pre-Apprenticeships, Career Pathways, Enrollment in Post-Secondary Education, and/or a Registered Apprenticeship. Erinn Kittle, Assistant Director, and Christine Smith, Assistant Youth Coordinator, are responsible for overseeing and coordinating all youth programs and services in the region.

Services Available to Youth Participants Are: ~Tutoring and similar Services, Including Dropout Prevention Strategies ~Alternative Secondary School Services

~Paid and Unpaid Work Experiences with an Academic and Occupational Component ~Occupational Skills Training

~Education Offered Concurrently with and in the same Context as Workforce Preparation Activities and Training for a Specific Occupation or Occupational Cluster ~Follow-Up Services for not less than twelve (12) Months after the completion of participation ~Financial Literacy Education Cluster

~Entrepreneurial Skills Training

~Services that Provide Labor Market and Employment Information about In-Demand Industry Sectors or Occupations Available in the Local Area

~Post-Secondary Preparation and Transition Activities

~Supportive Services

~Adult Mentoring

~Leadership Development Opportunities

~Comprehensive Guidance and Counseling

Preparing Youth for Employment by Providing them with the Following Skills:

~Expectations on the Job Site

~Employability Skills

~Work Ethics

~Overall Attitiude

~Life Skills Training

~Money Management

~Interviewing Skills

~Attendance at Work

YOUTH SUCCESS STORY

Nancy Lynch

Nancy Lynch joined the Youth Services System, Inc. (YSS, Inc.) Youth Program five years ago in 2012. YSS, Inc. operates the Youth Programs and Services for the NPWDB, Inc. Nancy was a single mom attending high school and working part-time at KFC/Taco Bell. Nancy worked closely with her YSS, Inc. case manager, Jaime Long, and successfully graduated high school in 2013.

In 2014, Nancy admits to making a mistake which resulted in her being arrested and receiving a felony charge. She was sentenced to the Northern Regional Jail for 14 days, three (3) years of probation. It was agreed upon, that if she was successful and did not get

into any additional trouble, her charges would be dropped at the end of the three (3) years (2017).

Nancy has held multiple minimum wage jobs over these three (3) years, as well as participating in the Summer Youth Work Experience Program and Fall Works Program that YSS, Inc. has operated. The felony charge has definitely been a barrier for her obtaining better employment opportunities. Nancy has continued to work closely with her YSS, Inc. case manager and probation officer. Within this same timeframe, she got married and had two (2) more children.

As Nancy recently stated, “I am a drug free, married, mom of three (3), and getting my felony charge dropped. Thank you to the youth program and my youth worker and all that I have learned from them. I think these skills will allow me to become a productive citizen and not be dependent on public assistance.” We are pleased to say that when Nancy appeared in court in June 2017, all of the charges against her were dropped and she will no longer have a criminal record. She is now considering enrolling into an Individual Training Account (ITA) to be a Certified Nursing Assistant. She is determined to make a better life for herself and her family.

Nancy has definitely demonstrated that although we may have set backs in life, if we put our minds to it, we can achieve our goals with a little hard work and determination.

AMERICAN JOB CENTERS

CUSTOMER TRACKING 2016-2017

53

21

Total Job Placement for PY 16/17

FULL TIME PART TIME

1077473

172

Services Provided PY 16/17

CORE SERVICESPROVIDED

INTENSIVESERVICESPROVIDED

Overall Customer Satisfaction Rating

Job Seeker = 4.9 out of a possible 5

Employer = 9.7 out of a possible 10

For the Year Ended June 30, 2016

Total One Stop

Center Costs

WIOA Adult

Program

WIOA Youth

Program

Sector Partnership

National Emergency

Dislocated Workers

WIOA Rapid

Response

Job Driven National

Emergency

Simulated Workplace

Bridging the Gap

General and Misc

Total Funding $2,317,570 $317,522 $614,484 $670,990 $9,109 $366,421 $38,409 $293,810 $1,374

$4,944

$507

Expenditures

Payments to Service

Providers/ITA's $1,390,343 0 $449,032 $431,319 $1,280 $263,676 $19,872 $225,164 0 0 0

Salaries 498,059 199,306 77,299 99,993 6,225 48,002 7,805 55,730 1,288 2,411 0

Payroll Taxes 48,276 18,062 8,793 11,375 212 5,461 1,165 3,010 86 112 0

Fringe Benefits 38,484 0 12,846 16,617 0 7,977 0 1,044 0 0 0

Rent 123,776 35,047 24,850 32,146 300 15,432 9,037 4,543 0 2,421 0

Equipment and

Maintenance 2,505 2,505 0 0 0 10 0 0 0 0 0 0

Telephone and

Utilities 35,697 26,887 2,941 3,804 0 1,826 0 239 0 0 0

Professional Fees 27,104 0 9,047 11,704 0 5,618 0 735 0 0 0

Insurance 4,527 0 1,511 1,955 0 938 0 123 0 0 0

Computer and MACC Utilization

47,532 0 15,866 20,524 0 9,853 0 1,289 0 0 0

Office Expenses 26,115 10,277 5,287 6,839 0 3,283 0 429 0 0 0

Supplies 10,574 6,269 1,059 1,370 249 658 281 688 0 0 0

Travel 13,875 3,335 3,043 3,396 843 1,889 249 580 0 0 0

Freight and

Postage 1,810 749 354 458 0 220 0 29 0 0 0

Assessment, Management

and One Stop

25,642 0 0 25,642 0 0 0 0 0 0 0

Advertisements, Dues and

Subscriptions 1,172 309 288 373 0 179 0 23 0 0 0

Meetings 6,796 0 2,268 2,935 0 1,409 0 184 0 0 0

$2,302,287 $302,746 $614,484 $670,990 $9,109 $366,421 $38,409 $293,810 $1,374 $4,944 $0