A L L A H A B A D B A N K DEPARTMENT OF INFORMATION ... · Information Technology, 2 Netaji Subhash...

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A L L A H A B A D B A N K

DEPARTMENT OF INFORMATION TECHNOLOGY

HEAD OFFICE: 2 NETAJI SUBHAS ROAD, KOLKATA-700 001, INDIA

REQUEST FOR PROPOSAL [RFP]

FOR

Co-hosting of Near DR Site at Mumbai

Ref. No. : HO/ DIT/CBS/NS-DR/ 2013-14/05 Date: 18.06.2013

Cost of the RFP: Rs 5,000/- (Rupees Five Thousand only)

Allahabad Bank RFP for Co-hosting of Near DR Site at Mumbai RFP Ref. No. HO/DIT/CBS/NS-DR/2013-14/05 dated 18.06.2013

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TABLE OF CONTENTS Sl. No Particulars

Page No.

1 Invitation for Bids (IFB) 3

2 Preliminary Information\ 5

3 Definitions 5

4 Eligibility Criteria 6

5 Two Bid SystemTender 7

6 Scope of Project 9

7 Offer Validity period 13

8 Address for communication 13

9 Pre Bid Meeting 14

10 Proposal Ownership 14

11 Preliminary scrutiny 14

12 Clarification of offers 14

13 No commitment to accept lowest offer or any offer 14

14 Erasures or Alterations 14

15 Locations of proposed Near DR site 14 16 Costs & Currency 15 17 Taxes and Duties 15

18 Amendment to RFP Contents 15 19 Bid Security /Earnest Money Deposit (EMD) 15

20 Commissioning of Near site 16

21 Pre Commissioning Inspection and Acceptance/ Performance Test 16

22 Evaluation Process 16

23 Payment 16

24 Performance Security 16

25 Liquidated damage 17

26 Service level Definitions for Near site facilities 17

27 Service level Definitions for links between DC-Near site & Near site-DR 19

28 Technical Documentation 20

29 Service provider Integrity 20

30 Service provider Obligations 20

31 Indemnity 20

32 Service Provider’s Liability 21

33 Patent Rights 22

34 Termination 22

35 Confidentiality And Non disclosure 23

36 Force Majeure 23

37 Solicitation of Employees 24

38 Resolution of Disputes 24

38 Governing Language 24

39 Applicable Law 24


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1. Invitation for Bids :

1.1. Allahabad Bank, a body corporate established under the Banking Companies (Acquisition and Transfer of Undertaking) Act 1970, having its Head Office at 2, Netaji Subhas Road, Kolkata-700001, India, hereinafter called “The Purchaser” or “Bank”, which term or expression unless excluded by or repugnant to the context or the meaning thereof, shall be deemed to include its successors and permitted assigns intends to issue this Bid document, hereinafter called Request for Proposal, or “RFP”, for setting up of Near Site in Mumbai.

1.2. A complete set of Request for Proposal (RFP) may be obtained in their names only on submission of a written application, from Allahabad Bank, Head Office, Department of Information Technology, 2 – Netaji Subhash Road, Kolkata – 700001, India. The RFP may be obtained from the above address during office hours on all working days, either in person or by post as per schedule given as under.

1.3. The Service providers who want to participate in the bidding process, are required to submit an amount of Rs.5,000/-(Rupees Five thousand only) as cost of RFP, in the form of Demand Draft or Bankers Cheque in favour of ALLAHABAD BANK payable at Kolkata, at the time of obtaining the RFP.

The Details are as follows :

RFP Reference

HO/DIT/CBS/NS-DR/2013-14/05 Dated:18.06.2013

Price of RFP

Rs.5,000/- (Rupees Five Thousand only)

Bid Security

Rs.5,00,000/- (Rupees Five Lac only)

Courier Charges

Rs.500/- ( Rupees Five Hundred only)

Date of commencement of Sale of RFP

18th June 2013 11:00 Hours IST

Date of Pre-Bid Meeting with the service providers

28th June 2013 15:00 Hours IST

Last date and time of submission of Bid(Technical & Commercial)

9th July 2013 15:00 Hours IST

Date and time of opening of Technical Bids

9th July 2013 16:00 Hours IST

Date and time of opening/downloading of Commercial Bids

Will be intimated to the qualified service providers in due course.

Address of Communication and Pre Bid Meeting

Allahabad Bank Head Office Department of Information Technology 2 – Netaji Subhash Road Kolkata (W. B.) , 700001

e-mail Address [email protected] Contact Telephone Numbers 033-22319471

1.4. Commercial Bid must be submitted online through e-Tendering process only.

1.5. The Original RFP (and any addendums) needs to be signed and stamped by the Service provider and has to be submitted along with the Bid security on or before the last date & time of


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submission of technical bid mentioned above.

1.6. No further discussion will be entertained to Service providers whose bids have been disqualified.

1.7. Allahabad Bank reserves the right to accept or reject, in part or full any or all the offers without assigning any reasons whatsoever.

1.8. This RFP is not an offer by the Bank, but an invitation to receive offer from Service provider. No contractual obligation whatsoever shall arise from the tender process unless and until a formal contract is signed and executed by duly authorized Officers of the Bank with the Service provider.

1.9. Any publicity by the SP in which the name of the Bank is to be used should be done only with the explicit written permission of the Bank.

Chief Manager-IT Allahabad bank

DIT, Head Office


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2. Preliminary Information:

2.1. Allahabad Bank, one of the leading banks in India was established on 24 April 1865 in Allahabad. In the year 1969, the Government of India nationalized 14 commercial banks and Allahabad Bank was one of those. The Bank has its Head Office located in Kolkata.

2.2. The 100% CBS implementation of the Bank has been achieved on 18th December 2010.

Core Infrastructure for the Centralised Banking Solution is hosted at the Data Center (DC) and Disaster Recovery Center (DRC). The Data Center (DC) of Bank has been set up at CtrlS Data Center, Navi Mumbai. The Disaster Recovery Center has been setup at Bank's own premises at New Building-3rd Floor, Hazratganj, Lucknow-226001. DC & DRC are operational on 24 x 7 basis and have necessary infrastructure for that.

2.3. The replication is done directly at DRC from DC. The data at DRC is not more than 15 minutes behind the production data at DC. In case of disaster the DRC can be up and running within 4 hours.

2.4. The Bank currently does not have existing Near DR site. Bank wants to implement the Near

DR site facility in Mumbai (nearby area of CtrlS Data Centre). Bank wants to appoint a Service Provider to provide a Tier III Data Centre infrastructure to co-host the Bank’s Near Site IT infrastructure.

3. Definitions:

In this contract, the following terms shall be interpreted as indicated :

3.1 “The Contract” means the agreement entered into between the Bank (Purchaser) and the Service provider, as recorded in the Contract Form signed by the parties, including all the attachments and appendices thereto and all documents incorporated by reference therein.

3.2 “The Contract Price” means the price payable to the Service provider under the Contract for

the full and proper performance of its contractual obligations.

3.3 “Services” means services which includes site-preparation, installation, commissioning, provision of technical assistance, training and other obligations of the Service provider covered under the Contract.

3.4 “DC” means Data centre 3.5 “DRC” means Disaster Recovery Centre. 3.6 “NS” means Near DR site. 3.7 “The Purchaser” means Allahabad Bank. 3.8 “SP” means service provider, who intends to participate in bid for co-hosting of Near DR site

at Mumbai.

3.9 “Day” means the calendar day.


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4. Eligibility Criteria

Sl No Particulars Supporting Documents Required 1 The proposed Near DR site should be within 25

km from Bank’s existing Data Centre (CtrlS Data Centre Services, Navi Mumbai)

SP to provide confirmation in the matter, on SP’s letter head, giving complete address of the proposed Near DR site

2 The proposed Near DR should be of at least tier-III standard.

Publicly available information of the proposed Near DR along with an undertaking on a SP’s letterhead, clearly mentioning that the Near DR site comply the said requirement

3 Must have provided DC or DRC or Near DR site co-hosting facility to at least 5 Scheduled Commercial Banks in India.

Credential Letter from relevant Banks.

4 Of the above, at least two (2) DC or DRC or Near DR site co-hosting facilities should be presently in functional state at the proposed site, of which at least one (1) should be of Public Sector Bank.

Credential Letter from relevant Banks confirming therein that their DC / DR / Near DR site is presently functional at the SP’s proposed site.

5 Must be in Data Centre Co-hosting business for a minimum period of 4 years.

Certificate of Incorporation of the company and also documentary Proof confirming the same.

6 The SP should have at least two of the below certifications /compliance document (sl no i is compulsory):

i ISO 27001 or BS 7799 – 3 Certified (Compulsory) For ISO – certification from Governing body. ii NFPA 70 & 75 Compliance certificate from the concerned

authority or implementer/ facility builder. iii IS 1893:1984 Seismic Compliance Certification from governing body or

compliance certificate from the implementer / facility builder.

iv TIA 942 compliance (for at least two of the following –Architectural, electrical, cooling and network.)

For TIA 942 compliance –compliance certificate from the implementer.

7 i The bidder providing the DC facility should have an annual turnover of at least Rs. 50 Crores per annum for last 3 financial years (i.e. 2010-11,2011-12 and 2012-13)

Audited Financial statements for the financial years 2010-11, 2011-12, 2012-13. The provisional balance sheet for the year 2012-2013 may be provided, if audited is not ready.

ii The consortium partner providing the Network Bandwidth should have an annual turnover of at least Rs. 100 Crores per annum for last 3 financial years (i.e. 2010-11,2011-12 and 2012-13)

Audited Financial statements for the financial years 2010-11, 2011-12, 2012-13. The provisional balance sheet for the year 2012-2013 may be provided, if audited is not ready.

iii Must be net profit making entity continuously for the last three years, that is financial years – 2010-11, 2011-12 and 2012-13 OR Must be a cash profit making entity (Net profit + depreciation) continuously for the last three years, that is financial years – 2010-11, 2011-12 and 2012-13 and must have a networth of Rs. 100 crores in the last three financial years.

Audited Financial statements for the financial years 2010-11, 2011-12 & 2012-13. Certified letters from the Chartered Account. The CA certificate in this regard should be without any riders or qualification.

8 Should not be blacklisted / debarred by any Statutory or Regulatory Authorities in the past 1 year (As on 1st June 2013)

Letter of confirmation

9 Air Quality in Near DR site should be of severity level G1 (mild) as per ISA-71.04

Supporting document

10 The network service provider should be a National Long Distance (NLD) Operator having valid NLD

Attested copy of the appropriate license of the Network Bandwidth provider to be


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5. Two Bid System Tender

5.1 Bidders are required to submit the Technical Bid in physical form, whereas the Commercial Bid is required to be submitted online on or before the last date and time mentioned in RFP. The Language of Bid should be in English.

5.2 The bidder will take care of submitting the Bid properly filed so that the papers are not loose. The Bids, which are not sealed as indicated above, may be liable for rejection.

5.3 The tender not submitted in the prescribed format or incomplete in details is liable for rejection. The Bank is not responsible for non receipt of bid within the specified date and time due to any reason including postal delays or Holidays.

5.4 Submission of Technical Bid

5.4.1 The Bidders shall submit the Technical Bid in sealed envelope. If above bid is found not properly sealed, the bid is liable for rejection. The envelope containing technical bid shall be marked as “TECHNICAL BID for Near DR site”

5.4.2 In addition to the above marking, the envelope must be super-scribed with the following information –

a) RFP Reference Number b) Tender for Co-hosting of Near DR site at Mumbai. c) Name and Address of Bidder

This will enable the Purchaser to return the bid unopened, in case it is declared

unacceptable for any reason whatsoever.

5.4.3 All the formats need to be filled in exactly as per the pro-forma given in the Annexures and any deviation is likely to cause rejection of the bid.

5.4.4 The Bank shall not allow/permit changes in the technical specifications once it is submitted.

5.4.5 The offer may not be evaluated by the Bank in case of non adherence to the format or partial submission of technical details as per the format given in the RFP.

5.4.6 Non submission or partial submission of the information along with the offer could result in disqualification of the bid of the concerned bidder.

5.4.7 The Technical Bid must not contain any price information. 5.4.8 The Technical Bid shall comprise of

i. Covering letter in Company’s letter head duly signed by authorized signatory with name, title and seal (Copy of Power of attorney to be submitted).

ii. Compliance w.r.t. Eligibility Criteria (Annexure-I) iii. Compliance w.r.t technical requirement (Annexure-II). iv. Masked Commercial Bid (The Bidder should use the Annexure-III format and must

not include pricing information in the same) v. Bid Form (Annexure-IV). vi. Bidder’s Information (Annexure-V).

license. submitted 11 The proposed Near DR site facility provided to

the Bank under this RFP must be owned premises or leased premises. However the IT Infrastructure should be an owned one and not shared. In case of leased premises, an unexpired lease period must be for 15 years from the RFP response due date.

The Service provider must provide documentation to this effect establishing its right over the Near DR site facility to the satisfaction of the Bank. The Service provider will be required to provide the relevant details.


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vii. Bid security of amount Rs 5,00,000/-(Five lac only) ( Annexure-VI) . viii. Commercial Deviation Statement (Annexure-IX) ix. Balance sheet & P/L Statement of last three financial years. x. A true copy of Registration certificate. xi. Required documents / relevant details as well as Undertaking on SP’s letter head

confirming therein the Near DR site is own premises / leased for at least 15 years (Annexure-X).

xii. Other documents/credentials (required documents for eligibility criteria compliance etc) asked in RFP.

xiii. Checklist of documents (Annexure-XI). xiv. RFP and subsequent addendums signed & stamped on every page by the

authorized representative of the Service provider.

5.4.9 The bidder will also submit copy of the RFP and addendum if any, duly stamped and signed on each page by the authorized official of the bidder’s company.

5.5 Submission of online Commercial Bid (e-Tendering)

5.5.1 The Bank will adopt e-Tendering process for online submission of Commercial Bid. The service provider for e-Tendering process is M/s Antares Systems Limited and the portal address for the same is www.tenderwizard.com/abbank, wherein the necessary details for e-Tendering process are available. Online submitted commercial bid will only be evaluated.

5.5.2 Commercial Bid of only those service providers will be opened / downloaded who qualifies in Technical evaluation. The total cost of ownership shall be calculated over the contract period of 3 years. The SP shall not add any condition / deviation in the commercial bid. Any such condition / deviation may make the bid liable for disqualification.

5.5.3 The prospective Service providers are advised to submit only the commercial bids online. The following steps are to be taken for online submission of Commercial Bids:

a. Registration with Service Provider Portal www.tenderwizard.com/abbank. b. The Service provider should possess valid Class III Digital Signature Certificate

which is a Mandatory requirement. (Commercial Bids will not be uploaded without Digital Signature Certificate).

c. In case of any clarification/assistance Service provider may contact the following representatives of M/s Antares Systems Ltd. before the schedule time of Online Bid Submission. Contact Persons Mobile No. Mr. Kumar Chandan 09674758720 Mr. Debraj Saha 09674758721 Mr. Subrata Bhattacharya 09674758722 E-mail: [email protected] [email protected]

5.5.4 Service providers are required to perform Tender Request latest by 12.00 Hrs on

08.07.2013 at the portal www.tenderwizard.com/abbank. Without performing the tender request process within the said schedule, the Service provider will not be able to submit the Commercial bid online.

5.5.5 The prospective Service providers are advised to ensure on-line submission of Commercial Bid as per Annexure-III, only in a single pdf file with name “Comm.pdf” of size less than 5MB, duly signed and stamped by the authorized signatory, latest by the last date and time of submission of Bids.

5.5.6 The Commercial Bid should contain the Price Information only and to be submitted strictly as per the format provided in Annexure-III.

http://www.tenderwizard.com/abbank�


mailto:[email protected]�

mailto:[email protected]�


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5.5.7 Service provider must send the duly signed and stamped copy of “Acknowledgement”, generated by the e-portal www.tenderwizard.com/abbank, as a proof of successful uploading of Commercial Bid (Annexure-III), within 3 days of uploading of the commercial bid as mentioned above, failing which Bid is liable to be rejected.

6. Scope of project: The Bank invites proposal from Service providers (SP’s) for primarily undertaking inter-alia the following activities for the Bank for three (03) years in respect of co-hosting services but not limited to it:

6.1 General

6.1.1 The Near DR site should be located in Mumbai and should be within 25 Kms from the Bank’s

Data Center at CtrlS data centre located at :

Plot No EL-72/1A TTC Industrial Area, MIDC, Mahape, Navi Mumbai-400 701.

6.1.2 All Near DR site infrastructure and services are to be of minimum Tier-III standard.

Technical specifications / Compliance sheet is to be provided.

6.1.3 The Near DR site must be in conformity with all local and regulatory authorities.

6.1.4 There is a need to install the equipments in racks with different rated power requirements ranging from 2 KVA to 12 KVA per rack. Therefore, Near DR site infrastructure (including electrical cabling, cooling etc.) should support rack upto 12 KVA rated power. However, average rated power per rack shall be around 6 KVA.

6.1.5 The SP should also provide sufficient uninterrupted power, electrical connections, air conditioning, backup power through UPS and Generator, telecom facilities (as part of telecom facility, SP shall provide necessary junction box / space in the telecom room for multiplexer/s and other equipments.), Surveillance, access control system, fire suppression system, physical security and soft services as applicable for Data Center and as required for the proposed equipment on 24 x 7 basis, in order to maintain uptime of all such facilities as per SLA. The complete electrical work is to be performed by the SP as per requirement of bank.

6.1.6 The power should be available from two different power sources. Two separate power paths from the UPS to be provided to the Server room area and the network communication area. The UPS should be configured in redundant mode.

6.1.7 The entire facility should be automatic with power supply from the transformer as the primary source and automatic switchover to DG set as a secondary source.

6.1.8 The Near DR site facility building should be designed and constructed for Earthquake resistance and should be away from hazardous chemical materials, LPG Storage areas, chemical go-downs and other storage.

6.1.9 Entry and exit at the Near DR site premise (Building), seating area, Server room area, server cage area, and network communication room should be restricted and monitored. Security for the building should be made available 24x7x365 days at the entry / exit levels.

6.1.10 SP shall also be responsible for LAN cabling between server room and seating space area at the Near DR site, extending link from SP communication room to server cage area.

6.1.11 SP shall also be responsible for extending all links from SP communication room to the server cage area allocated to the Bank.

6.1.12 The doors and walls for the server room, communications room, and other critical areas should be fire rated for minimum 2 hours.



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6.1.13 The site offered for co-hosting the Near DR Site should conform to the minimum specifications as set out in the detailed requirement in Annexure-II of this RFP.

6.1.14 99.99% Uptime is required for the Near DR Environmental Infrastructure and services.

6.1.15 The SP shall maintain & manage all the facility provided by the SP to host Bank’s Near DR Site IT Infrastructure for the contract period of three years.

6.1.16 The Bank will at no point bear any additional cost for any Near DR site facility provided by SP to co-host Bank’s Near DR site other than the quoted price in the commercial bid if any repair, upgrade, power, capacity enhancement etc. needed at the proposed site unless and until Bank specifically requests for it.

6.1.17 Provide all infrastructure components that would be necessary as per the defined requirements; manage and maintain the same throughout the period of the contract. The SP has to ensure that the desired objective of the hosting the Bank’s IT infrastructure is completely met.

6.2 Server Room Area:

6.2.1 Bank requires dedicated clear space of 250 sq. feet to host Bank’s IT infrastructure in the server room area. However, if there is change in requirement selected SP has to provide additional space on the same floor and adjacent to the space provided. The unit rate quoted by SP in the commercial bid will be considered for such requirement.

6.2.2 The SP has to provide a dedicated server cage area for the Bank in the server room area. Caging should have both manual lock and biometric access facilities. The entrance and exit of the cage provided should be accessible using the proximity card (access control system). Periodic logs to be provided for bio-metric/Proximity access.

6.2.3 100 sq. ft floor space to occupy min. 3 racks of any type i.e. 44U, 42U, 36U etc.

6.2.4 The server room area should be accessible using Biometric access.

6.2.5 The Server room should have precision air conditioning with redundancy.

6.2.6 CCTV surveillance coverage for full scan of complete caging area. Periodic CCTV footage to be provided.

6.2.7 Complete electrical cabling with 32amp.- single phase/ three phase Industrial power sockets from 2 different sources for each rack. Three phase sockets shall be required for few racks viz. storage etc. For Server and Storage racks compatible power sockets will be required.

6.2.8 Complete Structured Network cabling (LAN) for racks/servers/storage etc. and terminated at patch panels in network racks, as per requirement. This shall include provisioning of 24 ports patch panel in each server rack and at its corresponding at network rack, Patch cords for servers etc. The Storage and Tape Library racks may not require patch panels. Each such rack shall have 4 individual cables (with LAN connectors at one end) coming from network patch panels for LAN connectivity.

6.2.9 For SAN Storage & Tape Library connectivity from Servers, laying in conduit is to be done.

6.2.10 There is need to install the equipments in racks with different rated power requirements ranging from 2 KVA to 12 KVA per rack. Therefore, Near DR site infrastructure (including electrical cabling, cooling etc.) should support rack upto 12 KVA rated power. However, average rated power per rack shall be around 6 KVA.

6.2.11 The SP shall provide adequate power points in the Server cage area allocated to the Bank. The units (kwh) expected to be consumed per month is 25,000(Twenty five thousand). However, this is just tentative as the power consumption per rack varies with the equipments hosted in the rack. Additional power if required shall be made available by the SP. The bank will pay only for consumed power at the unit rate provided in the commercials which can be more or less than 25,000 units per month. The SP is expected to quote for the same in the Annexure-III.


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6.2.12 Single phase and three phase power should be made available to bank to support Bank’s equipments as per requirement in the caged area.

6.2.13 The service provider is required to make provision for separate dedicated power meter to measure power consumption for racks by the Bank. Payments will be made by the bank only on the basis of consumed power.

6.2.14 The service provider will be responsible for LAN cabling between server room and seating area at the Near DR site. The service provider should provide for 2 extra redundant network points apart from the 2 that will be provided for the seating space.

6.2.15 The service provider will also be responsible for extension of links from SP communication room to server cage area.

6.3 Seating Area: 6.3.1 The SP is required to provide the seating space for 2 personnel at the proposed Near

DR site. However, this is just an indicative figure and to be considered for bid evaluation purposes only. The actual number of personnel for whom the seating space is required will be provided to the successful service provider at the time of placing the order. The price quoted by the SP per seat would be used as the benchmark for expansion or reduction.

6.3.2 All seats ordered, are to be provided in same building/block. It shall be preferred to provide enclosure for the occupied seats.

6.3.3 The UPS / generator backup power facility should be available to the proposed seating area.

6.3.4 The seating area should be provided with comfort air conditioning.

6.3.5 The seating area furniture should be modular furniture with drawers/pedestal, keyboard tray,

for each table. Each seat should be accompanied by locker that can accommodate 3 box files and some stationary, the one that comes with the work table.

6.3.6 The SP shall provide adequate power points in the Seating area. 6.3.7 The SP shall be responsible for LAN cabling between server room and the seating space

area extending link from SP communication room to the server cage area.

6.3.8 The SP shall provide the space within the seating area for placing the fireproof storage cabinet in which the Bank can store their backup tapes and other sensitive information and IT components.

6.4 Communication Area:

6.4.1 The SP in their communication area shall have Telecom junction box / multiplexers of

various link service providers and should be available in and around the facility building for Bank’s use.

6.4.2 The provision of bandwidth between DC & Near DR site and between Near DR site & DR should be part of the scope of the work of SP selected for Co hosting. The requirement of Bandwidth will be as per point 6.6.6 of this RFP.

6.4.3 The Near DR site SP should allow the termination of these links provided by the link service providers. If Telecom junction box / multiplexers of these link service providers are not available then the near site service provider should allow the commissioning of the same.

6.4.4 The link extension from the communication room to the server cage area will be done by the SP.

6.5 Building Management Systems (BMS): 6.5.1 The SP shall provide Access cards, Gate passes to the 2 personnel per shift who would

be regularly visiting the site plus 2 more to authorized Bank representatives. For these 2


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personnel one telephone line is required having STD facility. 6.5.2 The SP shall regularly monitor the access to the Bank’s Server room / cage by means of

access control system, physical security, Biometric access and CCTV and should always make sure that they are functional 24x7x365 days. The Bank would require monthly reports in this regard. The access logs to the bank specific cage area, seating area and the server room area need to be maintained for the period of the contract. The log reports of bank’s specific server cage area and seating area are to be provided on a monthly basis. The access to the logs of other facilities concerning the bank should be available on request. The service provider is expected to maintain the CCTV monitoring records for at least 1 month, post which the service provider is expected to archive such records (in form of a CD, tape, etc) and make the same available on bank’s request through the period of the contract.

6.5.3 If required by the Bank the SP should be able to provide details of people accessing the Bank’s Server room / cage by means of sharing the entries made in the security register, reports from access control system, CCTV video clips.

6.5.4 The SP shall make sure that the required power, air conditioning, security system and other facilities provided to the Bank is always available (24x7x365 days).

6.5.5 The SP shall provide Fire detection & suppression system exclusively for the server room caged area provided to bank. Fire detection and suppression can be common however the areas allocated to the Bank should be well within the coverage of fire detection and suppression.

6.5.6 The building & Server room area should be provided with Water Leak detection system and fire alarm system. The facility areas proposed for the Bank should be well within the coverage of water leak detection system.

6.5.7 There should be CCTV monitoring for surveillance of building entrance, exits and other critical areas where Bank’s components are placed. Activities to be recorded and the archival should be kept for atleast one month.

6.5.8 The Near DR site should have electronic rodent control systems with operating ability on varied frequency range. The facility areas – Server room area / server caged area, communication room, seating area should be well within the coverage of the rodent repellent.

6.5.9 All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities. The SP should manage the BMS activities on a 24x7x365 days basis or as the Bank decides.

6.6 Network Bandwidth: 6.6.1 The SP shall provide the links between Bank’s Data Center-Near DR and Near DR-Bank’s

DR site as per the following BW requirement: a. Dedicated fiber between DC and Near DR site (The fiber link should not be shared). b. The network transmission should not have any hop at any exchange between DC and

Near DR. 6.6.2 SP shall provide the link monitoring facility to the Bank which will enable the Bank to

monitor the links in real time from their Data Center. Bank should be able to monitor following parameters:

a Link Latency. b Bandwidth utilization. c Packet loss.

6.6.3 The above parameters are minimum requirement. The monitoring facility shall provide other link related monitoring parameters that may be necessary and required by the Bank.

6.6.4 Any equipment / software requirement in order to achieve the above mentioned facility, the SP should factor such cost in one time implementation cost. SP should manage and


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maintain these equipments throughout the contract tenure. 6.6.5 SP should provide the link performance report to the Bank on monthly basis. The SP shall

provide the on-demand links between Near Site & DR during DR Failover or DR drill. Minimum will be 2 Mbps and Maximum will be 100Mbps. The SP should be able to provide the desired bandwidth within 60 minutes from such request made by the Bank by email / letter / phone call by Bank authorized personnel.

6.6.6 The SP is required to provide links of required bandwidth as mentioned under between DC & NS and NS & DR bandwidth and has to maintain the same subsequently for three consecutive years.

Sl No From To Type Required Bandwidth

Year 1 Year 2 Year 3 1 DC Near

Site Dark Fiber 1Gbps 1Gbps 1Gbps

2 DC Near Site

Dark Fiber (different service provider)

1Gbps 1Gbps 1Gbps

3 Near Site DR Leased Line 2Mbps 2Mbps 2Mbps 4 Near Site DR Leased Line

(different service provider)

2Mbps 2Mbps 2Mbps

6.7 Miscellaneous:

6.7.1 The SP shall provide contacts and escalation matrix to log the complaints / problems faced in

the facility provided to the Bank. The service provider shall provide for periodic monthly reports to the Bank on the incidents/ problems reported and corrective action taken on the same.

6.7.2 The SP shall provide the sanitary facility to the Bank’s representatives at the site. 6.7.3 The SP shall provide for staging area at the Near DR site for 4 weeks for initial hardware

deployment. However, for further additional activities, if the staging area is required by the Bank, the Bank shall inform the service provider at least 7 days in advance and the service provider will be expected to provide the staging area for Bank’s use.

6.7.4 SP shall provide all necessary help to the Bank’s appointed System Integrator or Vendor while moving the Bank’s equipments into the site. For example, entry permission for vehicles carrying equipments, parking of such vehicles to be closer to the lift till the time the equipments are being offloaded, use of lift / service lift, assist in procedures documentation, providing trolley to carry heavy equipments to the allocated cage / room etc. The Bank should not incur any extra cost for availing these said services.

7. Offer validity Period: The offer should hold good for a period of 180 days from the date of Technical Bid Opening.

8. Address of Communication:

All the communications should be addressed to the following officer at the address given below:

Chief Manager-IT Allahabad Bank DIT, Head Office 2 – Netaji Subhash Road Kolkata (W. B.)-700001

e-mail Address: [email protected] Contact Number: 033-22319471.


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9. Pre-Bid Meeting:

9.1 The prospective bidders, who have purchased a copy of the RFP or submitted the bid price(for downloaded RFP), shall be permitted to attend a pre-bid meeting to be held as indicated in the Invitations for Bids after publication of RFP and well before the last date for receipt of bids. Upto a maximum of 2 (two) representatives of each prospective bidder will be permitted to attend the pre-bid meeting. However the Bank, at its discretion, may permit any additional representative of any prospective bidder to attend the pre-bid meeting.

9.2 The purpose of the meeting is to clarify issues and to answer questions on any matter that may be raised upto that stage. The issues/questions to be raised must be in writing. The Bank will have liberty to invite any outside agency, wherever necessary, to be present in the pre-bid meeting to reply to the technical queries of the bidders in the meeting.

9.3 Any modification of the RFP, which may become necessary as a result of the Pre-bid Meeting, shall be made by the Bank exclusively through the issue of an Addendum and will be sent to all prospective bidders who have purchased the RFP, allowing at least 4 days time prior to the last date for receipt of bids.

9.4 Non-attendance at the Pre-bid Meeting will not be a cause for disqualification of a bidder.

10. Proposal Ownership:

The proposal and all supporting documentation submitted by the Service provider shall become the property of the Bank.

11. Preliminary Scrutiny:

The Bank may, at its discretion, waive any minor non-conformity or any minor irregularity in the bid. This waiver shall be binding on all the Service providers and the Bank reserves the right to exercise such waivers.

12. Clarification of Offers:

In order to facilitate scrutiny, evaluation and comparison of offers, the Bank may, at its discretion, ask some or all Service providers for clarifications on the offer made by them. The request for such clarifications and the Service provider’s response shall necessarily be in writing.

13. No Commitment to Accept Lowest or Any Offer:

Allahabad Bank is under no obligation to accept the lowest or any other offer received in response to this RFP and reserves the right to reject any or all the offers including incomplete offers without assigning any reason whatsoever.

14. Erasures or Alterations:

The Offers containing erasures or alterations will not be considered. There should be no hand-written material, corrections or alterations in the offer. Commercial bid should be properly filled and complete as per Annexure-III. Filling up of the information in Annexure where asked using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” will not be acceptable. The Bank may treat such Offers as not adhering to the tender guidelines and hence unacceptable.

15. Location of proposed Near DR site:

Near DR site should be in Mumbai within 25 km distance from existing Bank Data centre with CtrlS at navi Mumbai at address as under:

Plot No EL-72/1A TTC Industrial Area, MIDC, Mahape,

Navi Mumbai-400 701.


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16. Costs & Currency:

16.1. The Service provider shall indicate on the appropriate Price Schedule the unit prices (where

applicable) and total Price of the facilities proposed to be supplied / rendered.

16.2. It is absolutely essential for the SP to quote the lowest price for the facilities in their own interest, as the Purchaser will not enter into any price negotiations, except with the lowest quoting Service provider.

16.3. Commercial Bid should be prepared in an organized, structured and neat manner. 16.4. It may be noted that the requirements given in this RFP are indicative only and the Bank

reserves the right to accept or reject any quotation as also to alter any or all the terms and conditions without assigning any reason thereof.

16.5. The Bank may in future require additional space (floor/rack/seating space) at the Near DR

site. The SP agrees that in the event the bank wants additional space for expansion, the same will be provided to the bank on the same floor or within the same building. Bank cannot provide any timeframe to inform SP for taking additional space.

16.6. The same rate shall be applicable for 3 years contractual period. An additional service if

required during the contract has to be provided on the same rate quoted in the commercial bid.

16.7. The contract shall be for 3 years period as per Bank’s terms & conditions. On completion of 3

years, bank may opt for renew the contract with 10% increase on annual recurring charges (for floor space / rack space / seating space) or mutually agreed rates whichever is less, shall be considered. After this increase the rates shall be applicable for another contractual period and contract shall be renewed.

16.8. The Bank shall reserve the right to renew the contract on the same aforesaid terms and

conditions.

17. Taxes and Duties: The quoted charges to include all costs, taxes, duties, levies etc. except Service tax. The service tax and surcharge/cess applicable on service tax shall only be paid additional as per actuals. Future taxes in lieu of service tax, if any, applicable on Near DR site services shall also be reimbursed / paid as per govt. directives.

18. Amendment to RFP Contents:

At any time, prior to the last date for bid-submission, the Bank may, for any reason, whether at its

own initiative or in response to clarification(s) requested by a prospective Service provider, modify the RFP contents by amendment. Amendment will be notified in writing or by e-mail to all the prospective Service providers and will be binding on the Service providers. The Bank will not be liable for any communication gap. In order to provide reasonable time to prospective Service providers to take the amendment into account for preparation of their bids, the Bank may, at its discretion, extend the last date for bid-submission.

Bank reserves the right to scrap the tender at any stage without assigning any reason thereto.

19. Bid Security /Earnest Money Deposit (EMD):

Service providers are required to submit Demand Draft or a Bank Guarantee, from any Scheduled Commercial Bank (other than Allahabad Bank) favoring “ALLAHABAD BANK payable at KOLKATA" for the amount of Rs.5,00,000 (Rupees Five Lac only) as “Bid Security/ EMD”, . Offers made without valid Bid Security (EMD), will be rejected. No interest will be paid by the Bank on the Bid Security


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so deposited. Bid Security of unsuccessful Service providers shall be refunded immediately after declaration of L1 Service provider and the Bid Security of L1 Service provider shall be returned only after submission of Performance Security.

20. Commissioning of Near site:

SP shall be responsible for providing the all required facilities (site should be ready with server caging, electrical cabling, and other facilities like access control system, Communication links, etc should be complete) at near site within 6 weeks from date of issue of purchase order. Site should be ready for pre-commissioning inspection at Near DR site within 4 weeks from date of issue of purchase order.

21. Pre Commissioning Inspection and Acceptance/ Performance Test :

SP shall inform their readiness for the pre-commissioning inspection at least 2 weeks in advance. All reasonable facilities, tools and assistance including access to drawings should be provided to the Bank’s officials and their consultants (if any) during inspection. There shall not be any additional charges for such inspection. It is expected that the site should be ready for inspection as per the stipulated timelines in this tender. If the SP fails to intimate the date of inspection as per the timelines stipulated in this tender, it will be treated as a breach of contract and the Bank reserves the right to levy a charge, as specified in point 27 of RFP.

22. Evaluation Process (Technical & Commercial Bid):

The Bank has adopted a two bid system in which the Bidder has to submit technical bid manually and commercial bid separately (Online Submission).The Bank shall evaluate Technical response of the RFP first and shortlist the Bidders who qualify in technical evaluation for further evaluation. Commercial bids of only those Bidders who qualify the Technical Evaluation shall be opened/downloaded. The Bank reserves the right to change any terms and condition of this RFP. The evaluation by the Bank will be undertaken by an appropriate committee of officials formed by Bank and its decision shall be final. Commercial Bid will be evaluated comprising of total cost of project for three years. Service provider should strictly follow the format as given in Annexure- III. SP quoting least total cost will be adjudged L1 bidder. L1 Bidder will be given work order which has to be accepted /acknowledged by the selected bidder (SP) within 7 days.

If there is any difference / discrepancy in the total price and unit price, unit price will be considered for evaluation.

23. Payment: The payment shall be divided in 4 equal instalments (for floor space, seating space & bandwidth charges) for the year and shall be paid quarterly in arrears. The charges for the consumed power shall also be paid quarterly in arrears. One time charges applicable, if any, to be quoted separately. The same shall be paid upon completion of the related activity.

24. Performance Security:

Within twenty-one (21) days after the Service provider’s receipt of Notification of Contract Award, the Service provider shall furnish Performance Guarantee to the Bank for an amount equivalent to 10% of the first year rental value of hired services [Rack space, sitting space, bandwidth cost & power consumed (projected)], valid up to not earlier than 3 years and 60 days from the date of acceptance of the proposed site, for punctual performance and fulfilment of the contract.


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Performance guarantee shall be denominated in INDIAN RUPEES (INR) only and shall be a Bank guarantee issued by a Scheduled Commercial Bank located in India (Other than Allahabad Bank) in the format provided in the RFP (Annexure VII)

The Bank shall notify the Service provider in writing of its invocation of its right to receive such compensation within validity period, indicating the contractual obligation(s) for which the Service provider is in default. Performance Guarantee may be invoked if the Service provider fails to comply with performance obligations during contract period.

The proceeds of the Performance Guarantee shall be payable to the Bank as compensation for any loss resulting from the Service provider’s failure to complete its obligations under the Contract.

25. Liquidated Damage / Penalty: All services (floor space / seating space/Electrical power etc.) along with required facilities / infrastructure are to be delivered within 6 weeks of issue of purchase order. For any delay, Liquidated damages shall be applicable @0.50% of yearly charges of hired services (including power charges as stated above), per week or part thereof, for the delayed period.

26. Service level Definitions for Near DR Site facilities

The SP shall monitor and maintain the stated service levels to provide quality customer service to the BANK.

System availability is defined as: {(Scheduled operation time – NS IT infrastructure downtime)/(scheduled operation time)} * 100%

Where:

1 “Near DR site facilities” means the facility propose by the Service provider to co-host Bank’s

equipments required to form the Bank’s Near Site. 2 “Scheduled operation time” means the scheduled operating hours of the System for the month.

All planned downtime on the system would be deducted from the total operation time for the month to give the scheduled operation time.

3 “IT infrastructure downtime” subject to the SLA, means accumulated time during which the NS IT infrastructure is totally inoperable due to in-scope system or infrastructure failure, and measured from the time Bank and/or its customers log a call with the SP help desk of the failure or the failure is known to the SP from the availability measurement tools to the time when the System is returned to proper operation.

4 The business hours are 6 AM to 11 PM on any calendar day the Bank’s branch is operational. The SP however recognizes the fact that the Bank may require to access the facility beyond the business hours.

5 Critical and Key infrastructure of Data Center will be supported on 24x7 basis. 6 Outage shall commence when each or either fails. 7 If any one or more of the components defined in “Critical” at the Data Center Facility are down

resulting in non-availability of Banking solution deployed, then the services listed in the availability measurements table shall be considered for calculating the downtime.

8 Typical Resolution time will be applicable only if any equipment or Infrastructure is down. LEVEL Type of

Infrastructure Function / Technology TYPICAL RESOLUTION

time I. Critical Environmental

Infrastructure Access controls ,UPS supply ,Precision Air conditioning, Fire Detection System, Water detection systems, Humidity Controllers, Gen-sets, Building Management Systems, LAN cabling ,Power ,Links between DC & Near site , Links between NS & DR

• During business hours - Within 10 minutes • Non - business hours - Within 2 hours or earlier

II. Key Environmental Infrastructure

All other environmental infrastructure being a part of SP solution and not considered as critical.

• During business hours - Within 30 minutes • Non - business hours - Within 4 hours or earlier


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26.1 Service Levels:

Service Levels will include Availability measurements & Performance measurements. Availability Report will be provided on monthly basis and a review shall be conducted based on this report. A monthly report shall be provided to the Bank by the SP at the end of every month containing the summary of all incidents reported and associated SP performance measurement for that period. All Availability Measurements will be on a monthly basis for the purpose of Service Level reporting. Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies.

26.1.1 Availability Measurement

Type of Infrastructure Measurement Expected Service Level

Critical Links between DC – NS & NS –DR

Availability of links 99.99%

Critical Environmental Infrastructure Availability of Critical Environmental Infrastructure Elements.

99.99%

key Environmental Infrastructure Availability of Key Environmental Infrastructure Elements

99.99%

26.1.2 Performance Measurements:

Performance measurements will normally be done on monthly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies. SP representative will assist Bank in performing Performance Measurements. Measurement Expected Service Level Expected

Service Level

Down time for servicing (excluding all links)

Each planned down - time for servicing (up gradation, repairs, regular maintenance etc.) will not be more than 4 hours. This activity will not be carried out during business hours. However, such activities which require more than 4 hours or required to be carried out during business hours will be scheduled in consultation with the Bank

99.99%

26.1.3 Penalty Charges

Inability of the solution (entire Infrastructure provided by the SP for example AC, UPS, DG, Power etc.) to deliver the required functionality at performance levels expected at the specified volumes (including the expected increase in volumes) detailed under the above detailed under the above clauses would result in breach of contract and would invoke the penalty clause.

All individual elements under respective level and type will be aggregated to arrive at the service level. For Near DR Site Infrastructure Uptime

SLA compliance (quarterly basis) - A

Penalty Amount (on Total recurring charges for 1 quarter – X)*

A >= 99.99 % No penalty 99.90 =< A < 99.99 10% of X 99.80 =< A < 99.90 20% of X 99.70 =< A < 99.80 30% of X 99.60 =< A < 99.70 40% of X 99.50 =< A < 99.60 50% of X A < 99.50 No amount to be paid for the quarter

The penalty will be subject to an overall cap of 10% of the contract value and thereafter, the contract may be cancelled.


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27. Service Level Definitions for Links between DC-Nearsite & Nearsite-DR

System availability is defined as: {(Scheduled operation time – NS IT infrastructure downtime)/(scheduled operation time)} * 100% Where as:

1. “Scheduled operation time” means the scheduled operating hours of the System for the month. All planned downtime on the system would be deducted from the total operation time for the month to give the scheduled operation time.

2. “IT infrastructure downtime” subject to the SLA, means accumulated time during which the DC IT infrastructure is totally inoperable due to in-scope system or infrastructure failure, and measured from the time Bank and/or its customers log a call with the SP help desk of the failure or the failure is known to the SP from the availability measurement tools to the time when the System is returned to proper operation.

3. The business hours are 6 AM to 11 PM on any calendar day the Bank’s branch is operational. The SP however recognizes the fact that the Bank may require to access the facility beyond the business hours.

4. Critical and Key infrastructure of Data Center will be supported on 24x7 basis. 5. Outage shall commence when each or either fails. 6. If any one or more of the components defined in “Critical” at the Data Center Facility are down

resulting in non-availability of Banking solution deployed, then the services listed in the availability measurements table shall be considered for calculating the downtime.

7. Typical Resolution time will be applicable only if any equipment or Infrastructure is down.

LEVEL Type of Infrastructure

Function / Technology TYPICAL RESOLUTION time

I. Critical Environmental Infrastructure

m. Links between DC & Nearsite. n. Links between NS & DR during DR drill / DR failover.

• During business hours – Within 10 minutes • Non – business hours - Within 1 hour or earlier as per business hours if business hours begin.

II. Key Environmental Infrastructure

Links between NS & DR • During business hours - Within 30 minutes • Non – business hours - Within 4 hours or earlier as per business hours if business hours begin

27.1 Service Levels:

Service Levels will include Availability measurements & Performance measurements Availability Report will be provided on monthly basis and a review shall be conducted based on this report. A monthly report shall be provided to the Bank by the SP at the end of every month containing the summary of all incidents reported and associated SP performance measurement for that period. All Availability Measurements will be on a monthly basis for the purpose of Service Level reporting. Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies.

27.1.1 Availability Measurements

Level Type of

Infrastructure Measurement Expected

Service Level

Critical Links between DC– NS (All links) Availability of links 99.99% Critical Links between DC– NS (only

fibre of alternative data link) Latency at all the times Less than

1millisecond Key Links between NS -DR Availability of Key Environmental

Infrastructure Elements 99.99%


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27.1.2 Performance measurements

Performance measurements will normally be done on monthly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies. SP representative will assist Bank in performing Performance Measurements.

Note: The latency of links between DC & NS sites should be always less than 2 milliseconds as this will be used for the synchronous replication. If the latency is more than 2 milliseconds then this will be treated as the unavailability of the link and penalty will be calculated.

27.1.3 Penalty Charges Inability of the links to deliver the required functionality at performance levels expected & detailed under the above clauses would result in breach of contract and would invoke the penalty clause.

For links uptime (all the links)

A >= 99.99% No penalty 99% =< A < 99.99% 2 days equivalent of Charges for that years total link charges, on

a prorate basis 98% =< A < 99% 5 days equivalent of Charges for that years total link charges, on

a prorate basis A < 98% Penalty at the rate of 1% of annual link charges for every 0.1%

lower than the stipulated uptime

The penalty will be subject to an overall cap of 10% of the contract value and thereafter, the contract may be cancelled.

28. Technical Documentation:

The technical documentation involving detailed instruction for operation and maintenance, user’s manual etc. is to be delivered to bank . The language of the documentation should be English.

29. Service provider Integrity:

The Service provider is responsible for and obliged to conduct all contracted activities in accordance with the Contract, using state-of-the-art methods and economic principles and exercising all means available to achieve the performance specified in the Contract.

30. Service Provider Obligations:

30.1 The SP is obliged to work closely with the Bank staff, act within its own authority and abide by directives issued by the bank.

30.2 The SP will abide by the job safety measures prevalent in India and will free the bank from all demands or responsibilities arising from accidents or loss of life the cause of which is the Service provider’s negligence. The Service provider will pay all indemnities arising from such incidents and will not hold the Purchaser responsible or obligated.

30.3 The SP is responsible for managing the activities of its personnel or sub-contracted personnel and will hold itself responsible for any misdemeanors.

30.4 The SP will treat as confidential, all data and information about the Purchaser, obtained in the execution of his responsibilities, in strict confidence and will not reveal such information to any other party without the prior written approval of the Purchaser.

31. Indemnity:

31.1 The Service provider hereby indemnifies Bank, and shall always keep indemnified and hold Bank, its employees, personnel, officers, directors, representatives (hereinafter collectively


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referred to as “Personnel”) harmless from and against any and all losses, liabilities, claims, actions, costs and expenses (including attorneys’ fees) relating to, resulting directly or indirectly from or in any way arising out of any claim, suit or proceeding brought against Bank as a result of:

31.1.1 Bank’s authorized/ bonafide use of the Deliverables and/ or the Services provided by Service provider under this RFP;

31.1.2 and/ or an act or omission of the Service provider, employees, agents, sub contractors in the performance of the obligations (including delivery of equipment and performance of service) of the Service provider under this RFP;

31.1.3 and/ or claims made by employees or subcontractors or subcontractors’ employees, who are deployed by the Service provider, against Bank;

31.1.4 and/ or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Service provider under this RFP;

31.1.5 and/ or any or all Deliverables or Services infringing any patent, trademarks, copyrights or such other Intellectual Property Rights;

31.1.6 and/ or breach of confidentiality obligations of the Service provider contained in this RFP; 31.1.7 and/ or wilful negligence or gross misconduct solely attributable to the Service provider or

its employees or sub-contractors. 31.1.8 Non-compliance of the Service provider with Laws/ Governmental Requirements 31.1.9 IP infringement under any laws including Copyrights Act 1957 and IT Amendment Act

2008 31.1.10 Loss of data due to any of the reasons mentioned above

31.2 The Service provider shall at its own cost and expenses defend or settle any such claim against Bank, provided Bank notifies the Service provider in writing. The Bank shall cooperate with the Service provider in the defence and settlement of the claims.

31.3 It will be the Service provider’s responsibility to rapidly do away with such third-party claims. The Service provider will also pay any compensation arising from the infringement claims and the Bank will in no manner be responsible for such payments. In addition, the Service provider will bear all the related expenses and legal fees.

31.4 On its part, the Bank will promptly relay to the Service provider any such claims and offer assistance within reasonable limits to rid the claim.

31.5 The Service provider must undertake to indemnify that all the components delivered are free of defects, are brand new and original. If at some stage it is discovered that the components do not meet these criteria, the Bank has the right to cancel the order and the Service provider will have to refund the total amount received from the Bank along with the interest and separate penalties. Similar conditions apply to software as well. Software offered must be licensed and original.

32. Service provider’s Liability: The successful Service provider’s aggregate liability in connection with obligations undertaken within the scope of this RFP, regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be at actual and limited to the value of the contract (i.e. TCO for three years). The exception to the above being that the Service provider’s liability in case of claims against the Bank resulting from misconduct or gross negligence of the Service provider, its employees and subcontractors or from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights or breach of confidentiality obligations shall be limited to the value of such claims against the Bank. The Bank shall not be held liable for and is absolved of any responsibility or claim/litigation arising out of the use of any third party software or modules supplied by the Service provider as part of this RFP. In no event shall the Bank be liable for any incidental or consequential damages or liability, under or in connection with or arising out of this Tender and subsequent agreement or the hardware or the software delivered hereunder.


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33. Patent Rights:

In the event of any claim asserted by a third party of infringement of copyright, patent, trademark or industrial design rights arising from the use of the Goods or any part thereof in India, the Service provider shall act expeditiously to extinguish such claim. If the Service provider fails to comply and the Purchaser is required to pay compensation to a third party resulting from such infringement, the Service provider shall be responsible for the compensation including all expenses, court costs and lawyer fees. The Purchaser will give notice to the Service provider of such claim, if it is made, without delay.

34. Termination:

34.1 The Bank shall be entitled to terminate the agreement with the SP at any time by giving ninety

(90) days prior written notice to the SP.

34.2 The Bank shall be entitled to terminate the agreement at any time by giving notice if: a. The SP breaches its obligations under the tender document or the subsequent agreement and

if the breach is not cured within 15 days from the date of notice. b. The SP (i) has a winding up order made against it; or (ii) has a receiver appointed over all or

substantial assets; or (iii) is or becomes unable to pay its debts as they become due; or (iv) enters into any arrangement or composition with or for the benefit of its creditors; or (v) passes a resolution for its voluntary winding up or dissolution or if it is dissolved.

34.3 The SP shall have right to terminate only in the event of winding up of the Bank.

34.4 The SP agrees that after completion of the Term or upon earlier termination of the assignment

the SP shall, if required by the Bank, continue to provide facility to the Bank at no less favorable terms than those contained in this tender document. In case the bank wants to continue with the SP's facility after the completion of this contract then the SP shall offer the same or better terms to the bank. Unless mutually agreed, the rates shall remain firm.

34.5 The Bank shall make such prorated payment for services rendered by the SP and accepted by

the Bank at the sole discretion of the Bank in the event of termination, provided that the SP is in compliance with its obligations till such date. However, no payment for “costs incurred, or irrevocably committed to, up to the effective date of such termination” will be admissible. There shall be no termination compensation payable to the SP.

34.6 Termination shall not absolve the liability of the Bank to make payments of undisputed amounts

to the SP for services rendered till the effective date of termination. Termination shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities or either party nor the coming into force or continuation in force of any provision hereof which is expressly intended to come into force or continue in force on or after such termination.

The Purchaser may, without prejudice to any other remedy for breach of contract, by written notice of default sent to the Service provider, terminate the Contract in whole or in part:

(a) if the Service provider fails to deliver any or all of the Goods and Services within the time period(s) specified in the Contract, or within any extension there-of granted by the Purchaser.

(b) if the Service provider fails to perform any other obligation(s) under the Contract. (c) if the Service provider, in the judgment of the Purchaser has engaged in corrupt or

fraudulent practices in competing for or in executing the contract.

In the event the Purchaser terminates the Contract in whole or in part, the Purchaser may procure, upon such terms and in such manner as it deems appropriate, Goods and services similar to those undelivered and the Service provider shall be liable to the Purchaser for any


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excess costs for such similar Goods and/or Services. However, the Service provider shall continue performance of the Contract to the extent not terminated.

35. Confidentiality and Non-disclosure

35.1 The Bidder agrees to receive in confidence all Confidential Information and agrees not to reveal the same to any other person under any circumstances, except to the extent provided for in this RFP/Agreement. The Recipient shall also ensure that the Confidential Information is not used for any of its business or other purposes or such purposes of any other person.

35.2 The Bidder shall ensure that the Confidential Information is revealed only to such persons within their organizations as would be necessary to perform its obligations to Bank. The parties shall be bound not to disclose under any circumstances any Confidential Information to any other person.

35.3 The Bidder shall also procure from their respective employees, officers and agents to whom Confidential Information is revealed a similar obligation of Confidentiality in the form of a Non-Disclosure Agreement, which is reasonably acceptable to Bank. Such Non-Disclosure Agreements shall also be executed by all the Personnel. A breach by the respective employees of the Recipient of the terms of the Non-Disclosure Agreement shall be considered as a breach by such party of its obligations to the Discloser.

35.4 Bank shall give a notice to the Discloser promptly on coming to know of the breach of the obligations relating to Confidential Information and shall render all necessary assistance and information to the Bidder as the other party may deem fit in this regard. Notwithstanding the generality of the above, the Recipient shall indemnify and hold harmless the Discloser from any losses that the Discloser may suffer on account of breach of the obligations relating to confidentiality, whether such breach is caused by the Recipient, its officers, agents, representatives, directors, employees or other personnel.

35.5 The Recipient recognizes and acknowledges that, unless specifically provided for in this RFP/Agreement or elsewhere, it is not entitled to receive information classified as Confidential Information. Confidential information shall not include information that is or becomes part of the public domain without breach of this Agreement;

• information that is lawfully in the possession of the Receiving Party prior to a disclosure and not subject to an existing agreement between the parties;

• information that is independently developed by the Receiving Party, completely apart from the disclosures hereunder;

• information that is received from a third party who lawfully acquired such information without restriction, and without a breach of this Agreement, by the Receiving Party

35.6 It shall not be treated as breach of confidentiality obligations under this agreement for any disclosure required of the receiving party under the operation of any law in force.

35.7 All Confidential Information of a Discloser that is made known to the other party during the term of this Agreement shall be received in confidence by the Recipient. Upon termination of this Agreement, the Recipient shall promptly return to the Discloser, all correspondence, documents and materials or items belonging to the Discloser, or as per the instructions of the Discloser, destroy the same on their respective systems.

36. Force Majeure:

36.1 In case of unforeseen events such as war and natural calamities, neither the Bank nor the Bidder will be held responsible for delays or inability to perform contract obligations.

36.2 The Bidder shall not be liable for forfeiture of its performance security, liquidated damages or termination for default if and to the extent that its delay in performance or other failure to perform its obligations under the Contract is the result of an event of Force Majeure.


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36.3 For purposes of this clause, “Force Majeure” means an event beyond the control of the Bidder and not involving the Bidder’s fault or negligence and not foreseeable. Such events may include, but are not restricted to, acts of the Bank in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes.

36.4 If a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such

condition, the cause thereof and the change that is necessitated due to the conditions. Until and unless otherwise directed by the Bank in writing, the Bidder shall continue to perform its obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

37. Solicitation of Employees

The Bidder agrees not to hire, solicit, or accept solicitation (either directly, indirectly, or through a third party) for employees directly involved in this contract during the period of the contract and one year thereafter, except as the Bank may agree on a case-by-case basis.

38. Resolution of Disputes:

The Purchaser and the Service provider shall make every effort to resolve amicably by direct informal negotiation, any disagreement or dispute arising between them under or in connection with the Contract. If, even after thirty (30) days from the commencement of such informal negotiations, the Purchaser and the Service provider have been unable to resolve amicably a Contract dispute, either party may require that the dispute be referred for resolution to the formal mechanisms. These mechanisms may include, but are not restricted to, conciliation mediated by a third party, adjudication in an agreed national forum and/or national arbitration.

39. Governing Language:

The Governing language shall be “English”. All correspondence and other documents pertaining to the Contract which are exchanged by the parties shall be written in this same language.

40. Applicable Law:

The Contract shall be interpreted in accordance with the laws prevalent in India, unless otherwise specified in the contract.


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Annexures

Annexure Subject

Page No.

I Compliance for eligibility criteria. 26 II Compliance for Technical Requirement. 27 III Commercial Bid Format 29 IV Bid Form 32 V Bidders Information 33 VI Bid Security Form 35 VII Performance security 36 VIII Contract Form 37 IX Commercial Deviation Statement Form

38

X Required documents / relevant details as well as Undertaking on SP’s letter head confirming therein the Near DR site is own premises / leased for atleast 15 years.

39

XI Checklist of documents 40


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Annexure-I

Compliance for Eligibility Criteria

Sl No Particulars Compliance Status (Y / N) 1 The proposed Near DR site should be within 25 km from Bank’s

existing Data Centre (CtrlS Data Centre Services, Navi Mumbai)

2 The proposed Near DR should be of at least tier III standard. 3 Must have provided DC or DRC or Near DR site co-hosting facility

to at least 5 Scheduled Commercial Banks in India.

4 Of the above, at least two (2) DC or DRC or Near DR site co-hosting facilities should be presently in functional state at the proposed site, of which at least one (1) should be of Public Sector Bank.

5 Must be in Data Centre Co-hosting business for a minimum period of 4 yrs.

6 The SP should have at least two of the below certifications / compliance document:

i ISO 27001 or BS 7799 – 3 Certified (Compulsory) ii NFPA 70 & 75 iii IS 1893:1984 Seismic Compliance iv TIA 942 compliance (for at least two of the following –Architectural,

electrical, cooling and network.)

7 i The bidder providing the DC facility should have an annual turnover of at least Rs. 50 Crores per annum for last 3 financial years (i.e. 2010-11,2011-12 and 2012-13)

ii The consortium partner providing the Network Bandwidth should have an annual turnover of at least Rs. 100 Crores per annum for last 3 financial years (i.e. 2010-11,2011-12 and 2012-13)

iii Must be net profit making entity continuously for the last three years, that is financial years – 2010-11, 2011-12 and 2012-13

OR Must be a cash profit making entity (Net profit + depreciation) continuously for the last three years, that is financial years – 2010-11, 2011-12 and 2012-13 and must have a networth of Rs. 100crores in the last two financial years.

8 Should not be blacklisted / debarred by any Statutory or Regulatory Authorities in the past 1 year (As on 1st April 2011)

9 Air Quality in Near DR site should be of severity level G1 (mild) as per ISA-71.04

10 The network service provider should be a National Long Distance (NLD) Operator having valid NLD license.

11 The proposed Near DR site facility provided to the Bank under this RFP must be owned premises or leased premises. However the IT Infrastructure should be an owned one and not shared. In case of leased premises, an unexpired lease period must be for 15 years from the RFP response due date.


Page 27 of 40

Annexure-II

Compliance for Technical requirements

SL.No. Technical requirement Compliance (Yes / No) SP's comments

1

100 sq. ft floor space to occupy min. 3 racks of any type i.e. 44U, 42U, 36U etc.

SP to provide the clear space area considered for the Bank in the SP comments column

2 The data center should have a load bearing capacity of minimum 750 Kg/ Sq mtr

3 Freight Lift - The data centre should have a high capacity freight lift for ease of movement of Servers and High density Hw devices

4 The server room area should have a raised floor height of 2ft 5 The server hall height from raised floor to false ceiling should be at

least 8ft

6 Diesel Tanks (for generators) - The data centre should have high capacity diesel tanks for ensuring 24 hour power backup with contracts for fuel supply on demand

7 The design for cooling infrastructure at the data centre should be in lines with standard guidelines to support high density cooling needs

8 Redundant CRAC units to facilitate High density cooling needs 9 The temperature in the server hall should be maintained at 20 +/-

5degC

10 The humidity at the data centre should be maintained at 50 % +/- 5% RH.

11 The server halls should have advanced fire detection & suppression system through systems like VESDA & FM 200 /FE 227 respectively

12 The data centre should have microprocessor based system to detect water leakage within a short period of time

13 The data centre should have electronic rodent control systems with operability on varied frequency range

14 A separate Cage dedicated for the Bank within the server room / Hall area

15 Access card entry for the caged area 16 Biometric Access to the common entry to the Server room/ Hall area

should be available

17 Security for the building to be available 24*7 at the entry / exit levels. 18 Power should be available from two different power sources. 19 Two separate power paths from the UPS to be provided to the server /

network communication room

20 UPS should be configured in redundant mode 21 32 amps and 64 amps power sockets (as per requirement) will be

made available by SP

22 Separate power meter should be provided to bank

23

There should be CCTV monitoring for surveillance of the server hall area. The CCTV surveillance should cover Bank's Server caged area and other critical areas where Bank’s components are placed. Activities to be recorded and the archival should be kept for at-least one month.

24 The infrastructure should be of tier-III standard. 25 Entry & Exit should be restricted and monitored and should also be in

CCTV surveillance coverage

26 Smoke detection and fire suppression for the building to be available 27 Telecom junction box, multiplexers of various service providers to be

available in and around the building


Page 28 of 40

28 If the Telecom junction box, multiplexers of service provider from whom Bank would be getting the links is not available then the SP has to provide the same

29 The SP should extend the link terminated by the link service provider on the junction box till the server room where the Bank's equipments will be located

30

All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities. The SP should manage the BMS activities on a 24*7 basis or as the bank decides

31 The doors for the server room, communications room, and other critical areas beyond level 2 should be fire rated

32 The Server room / Hall area should have precision air conditioning with redundancy

33 The entire solution should be automatic with power supply from the transformer as the primary source and automatic switchover to DG set as a secondary source

34 99.99% Uptime is required for the DC Environmental Infrastructure as well as Network link availability

35 Gate passes to enter SP's premises for Bank's representatives- free of any cost

36 Audit reports of people accessing the Server room should be available as and when required by Bank

37 Share the video monitoring data in case required by Bank 38 Availability of single phase & three phase power to support bank’s

equipments in the caged area

39 SP shall provide the electrical cabling required by the racks to be hosted in the data center

40

Dedicated Fiber - 1Gbps with latency less than 2ms between DC & proposed near site location from Links service provider 1. Alternatively if the dedicated Fiber is not available the SP shall mention the alternative link proposed by them with 2Gbps bandwidth and less than 2ms latency.

41

Redundant Dedicated Fiber - 2Gbps with latency less than 2ms between DC & proposed near site location from Links service provider 2. Alternatively if the dedicated Fiber is not available the SP shall mention the alternative link proposed by them with 2Gbps bandwidth and less than 2ms latency.

42 Leased line link between proposed Nearsite and Bank’s DR site of 2Mbps from Link service provider 1 with Bandwidth on Demand facility from 2 Mbps to 100Mbps

43 Redundant Leased line link between proposed Near DR site and Bank’s DR site of 2Mbps from Link service provider 2. with Bandwidth on Demand facility from 2 Mbps to 100Mbps

44 The seating area provided to the Bank shall have the network connection facility available between the seating area and the Bank's caged Area

45 The network link required between seating area and Bank's server caged area shall be provided within 2 hours of such request from the Bank


Page 29 of 40

Annexure-III Commercial Bid Format

[Floor space, seating space and power consumption]

S.No. Brief description of service Qty

Rate (Rs)

Total (per annum) (X) ( Rs.)

TCO for three years 3*X (Rs.)

1 Floor space for racks.

(Without any bundled rated / consumed power for racks)

250 Sq-ft ____________ per sq. ft. per annum

2 Consumed power for racks - rate per unit.

300000 units

[25000 units power consumption per month considered for calculating per annum cost on consumed power for racks]

(rates per unit)

3 Seating space 2 ----------- per person per annum

One time charges (if any)

Total Cost

Total Cost for Three years (P):_____________________________________________________ (In Words)


Page 30 of 40

Annexure-III

Commercial Bid Format

Bandwidth Charges for three (3) years

Sl No

Particulars

Type Bandwidth Required

Year1 Year2 Year3

Qty Rate Amt (A=Qty*Rate) (Rs)

Qty Rate Amt (B=Qty*Rate) (Rs)

Qty Rate Amt (C=Qty*Rate) (Rs)

1 Datacenter - Near site Dark Fiber

1Gbps 1Gbps 1Gbps

2 Datacenter - Near Site (different service provider)

Dark Fiber

1Gbps 1Gbps 1Gbps

3 DR - Near site Leased line

2Mbps

4 DR - Near Site (different service provider)

Leased line

2Mbps

5 One time charges (if any)

Total Cost

Total Bandwidth Cost (A+B+C) for three years (Q):__________________________________

(In words)

Note: 1. For each of the above items provided the vendor is required to provide cost for every line item. 2. The vendor needs to clearly indicate if there are any recurring costs included in the above bid and

quantify the same. In the absence of this, the vendor would need to provide the same without any charge. Vendor should make no changes to the quantity.

3. If the cost for any line item is indicated as zero then it will be assumed by the Bank that the said item is provided to the Bank without any cost.

4. The quantity provided by the Bank is indicative and will be considered for bid evaluation purposes only. Bank will place the order on the basis of their actual requirement and the unit rate will be considered accordingly.

5. Vendor to consider the Bandwidth requirement provided in 6.6.6 of RFP of the tender document and quote for year on year cost w.r.t Bandwidth requirement for each link

6. For items such as "One time charges", the vendor shall only provide for the costs for year 1.


Page 31 of 40

Annexure-III

Commercial Bid Format

Summary of cost

Sl No

Particulars Amount

1 Total cost of Floor Space for racks+ Consumed power+ Seating space + one time charges (if any) for three years (P)

2 Total bandwidth cost (inclusive of one time charges (if any) for three years (Q) 3 Total cost for three years (P+Q)

Total Cost of Near DR site for three years:_________________________________________ (In words)

Note: 1. Service Provider quoting least Total Cost for three years (P+Q) will be adjudged L1. 2. In case of discrepancy between unit price and total price, the unit price shall prevail. 3. If Summary totals are different from individual totals for rack space, seating space, consumed

power & Bandwidth cost, individual totals will be considered. We undertake that if our bid is selected/declared as L1, we agree to accept the proposal abiding all the

terms and condition mentioned in the RFP. If on deviation or non compliance Bank has right to revoke our Bid Security of Rs.5,00,000/-(Rupees Five lac only).The above commercial offer is valid for at least 180 days from the date of opening of Bid. We understand that the Bank is not bound to accept the lowest or any bid the bank receives and Bank has right to accept or reject in part or in full any or all the offers without assigning any reason.

Date :_______________ Signature of Bidder

Place : ___________________________

Address: ___________________________ Company Name __________________ ____________________________

(Company Seal)


Page 32 of 40

Annexure-IV

BID FORM

Date:______________ HO/DIT/CBS/NS-DR/2013-14/05 Dated: 18.06.2013

To,

Allahabad Bank, Head Office, Department of Information Technology, 2, N. S. Road Kolkata – 700 001

Having examined the RFP including all Annexures, the receipt of which is hereby duly acknowledged, we, the undersigned, offer supply and deliver equipments and services including installation of equipments and commissioning, in conformity with the said RFP in accordance with the Schedule of Prices indicated in the Commercial Offer and made part of this bid.

We undertake, if our bid is accepted, for co-hosting of Near DR site at Mumbai in accordance with the time schedule specified in the Schedule of Requirements.

If our bid is accepted, we will obtain the guarantee of a Bank (Other than Allahabad Bank) in a sum equivalent to 10% of the contract price for the due performance of the Contract in the form prescribed by the Purchaser.

We agree to abide by this bid for the period of 180 days after the fixed date for Technical bid opening as mentioned in RFP and it shall remain binding upon us and may be accepted at any time before the expiration of that period.

Until a formal contract is prepared and executed, this bid, together with the bank’s written acceptance thereof and bank’s notification of award, shall constitute a binding Contract between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the above contact, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

We agree that the Bank will have Single Point of Contact with us, at the address stated below, for the construction and commissioning of additional DR and other services to be delivered by us during and after commissioning of site in case our bid is accepted.

Address of Service provider for Single Point of Contact : …………………………………………….

…………………………………………….

…………………………………………….

We understand that the bank is not bound to accept the lowest or any bid the bank may receive.

Dated this _____________ day of _____________ 2013.

----------------------------- ------------------------

(Signature) (In the Capacity of)

Duly Authorised to sign bid for and on behalf of (Name & Address of Service provider) ________________________________ ________________________________


Page 33 of 40

Annexure-V

Bidder’s Information

1. Bidder’s Name :

2. Constitution and year of establishment :

3. Registered Office/Corporate office Address :

4. Mailing Address : 5. Name and designations of the persons authorized to make commitments to the Bank :

6. Telephone, Fax, e-mail :

7. Name & Addresses of Directors/Promoters :

8. Description of business, service profile & client profile :

9. Whether the service provider is in DC / DR/ Near DR service provider business, if yes then mention the period (evidence to be enclosed) :

10. Gross annual turnover of the bidder (Amt. in lac): (Not of the Group)

Year 2010-11 –

Year 2011-12 –

Year 2012-13 –

11. Net profit of the bidder (Amt. in lac) : (Not of the Group)

Year 2010-11 –

Year 2011-12 –

Year 2012-13 –

12. Details of assignments executed successfully as DC / DR/Near Site Service Provider:

(Note – The documentary proof for above from Banks are to be furnished)


Page 34 of 40

13. Levels of Certification obtained :

14. Other information / details :

DECLARATION

We hereby declare that the information submitted above is complete in all respects and true to the best of our knowledge. We understand that in case any discrepancy or inconsistency or incompleteness is found in the information submitted by us, our application is liable to be rejected.

Place :

Date: SEAL (Authorized Signatory)


Page 35 of 40

Annexure-VI BID SECURITY FORM

(FORMAT OF BANK GUARANTEE (BG) FOR BID SECURITY.)

(ON A NON-JUDICIAL STAMP PAPER OF RS.100.00)

To :

ALLAHABAD BANK, Head Office, Department of Information Technology, 2, Netaji Subhas Road, Kolkata-700 001, India

WHEREAS _________________________ (hereinafter called “the Service provider”) has submitted its bid dated_______ (date of submission of bid) for the supply of___________________________(name and/or description of goods/services) (hereinafter called “the Bid” ).

KNOW ALL PEOPLE by these presents that WE______________(name of bank) of ____________ (name of country) having our registered office at______________ (address of bank) (hereinafter called “the Bank”) are bound unto ALLAHABAD BANK (hereinafter called “the Purchaser”) in the sum of___________ for which payment well and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns by these presents. Sealed with the common seal of the said Bank this _____ day of_______ , 20___.

THE CONDITIONS of this obligation are:

1. If the Service provider withdraws its Bid during the period of bid validity specified by the Service provider on the Bid Form; or

2. If the Service provider, having been notified of the acceptance of its bid by the Purchaser during the period of bid validity :

(a) fails or refuses to execute the Contract Form if required; or

(b) fails or refuses to furnish the Performance Security, in accordance with the Instruction to Service provider;

We undertake to pay the Purchaser up to the above amount upon receipt of its first written demand, without the Purchaser having to substantiate its demand, provided that in its demand the purchaser will note that the amount claimed by it is due it owing to the occurrence of one or both of the two conditions, specifying the occurred condition or conditions.

This guarantee will remain in force up to a period of 60 days beyond the bid validity period of 180 days. ie upto _________ and any demand in respect thereof should reach the Bank not later than the above date.

Place:

SEAL Code No. SIGNATURE.

NOTE : 1. SERVICE PROVIDER SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE

SIGNATORY IS PUT BY THE BANKERS, BEFORE SUBMISSION OF BG. 2. STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN INDIA.


Page 36 of 40

Annexure-VII PERFORMANCE SECURITY FORM

(BANK GUARANTEE FORMAT)

(ON NON-JUDICIAL STAMP PAPER OF RS.100.00)

Bank Guarantee No. Date :

TO :

Allahabad Bank, Kolkata, India

WHEREAS _____________________________(Name of the Service provider) hereinafter called “the Service provider” has undertaken, in pursuance of contract dated___________20___ to provide _________________ _________________________(Description of Goods and Services) hereinafter called “the Contract”.

AND WHEREAS it has been stipulated by you in the said contract that the Service provider shall furnish you with a Bank Guarantee by a recognised Bank for the sum specified therein as security for compliance with the Service provider’s performance obligations under the contract.

AND WHEREAS we have agreed to give the Service provider a Guarantee.

THEREFORE WE hereby affirm that we are Guarantors and responsible to you on behalf of the Service provider, up to a total of Rs.____________________________ (Amount of guarantee in words and figures) and we undertake to pay you, upon your first written demand declaring the Service provider to be in default under the contract and without cavil or argument, any sum or sums within the limit of Rs. ___________ (Amount of guarantee.) as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein.

This guarantee is valid until _______ day of ___________20__.

Signature and Seal of Guarantors

Date : Address :

Note : 1) Service provider should ensure that seal and code no. of the signatory is put by the bankers, before submission of the bank guarantees.

2) Stamp paper is required for the bank guarantees issued by the banks located in India.


Page 37 of 40

Annexure-VIII

CONTRACT FORM Non-Judicial Stamp Paper of appropriate value

CONTRACT NUMBER :

THIS AGREEMENT made the_________ day of _____, 20___ Between ALLAHABAD BANK (hereinafter “the Purchaser”) of one part and _______________ (Name of Service provider) of ___________ (City and Country of Service provider) (hereinafter “the Service provider”) of the other part :

WHEREAS the purchaser is desirous that certain goods and ancillary services should be provided by the Service provider, viz, ________________ _______________ (Brief Description of Goods and Services) and has accepted a bid by the Service provider for supply of Goods and Services in the sum of Rs._____________________________ (Contract Price in Words and Figures) (hereinafter “the Contract Price”).

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS : 1. In this Agreement words and expressions shall have the same meanings as are respectively assigned to them

in the Terms and Conditions of Contract referred to.

2. The following documents shall be deemed to form and be read and construed as part of this Agreement, viz.:

(a) The Bid form

(b) Commercial Bid submitted by the Service provider;

(c) Compliance to Eligibility criteria.

(d) Compliance to technical requirement.

(e) Purchaser’s Notification of Award.

3. In consideration of the payments to be made by the Purchaser to the Service provider as hereinafter mentioned, the Service provider hereby covenants with the Purchaser to provide the Goods and Services and to remedy defects therein in conformity in all respects with the provisions of the contract.

4. The Purchaser hereby covenants to pay the Service provider in consideration of the provision of the Goods and Services and the remedying of defects therein, the Contract Price or such other sum as may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract.

5. Brief particulars of the services which shall be provided by the Service provider are as under :

S.No. Brief Description of Services Quantity Rate Total Amount 1 2 3 Total Value

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their respective laws the day and year first above written.

Signed, Sealed and Delivered by the said ______________________________ (For the Service provider) in presence of __________________________

Signed, Sealed and Delivered by the said ______________________________ (For the Purchaser) in presence of __________________________


Page 38 of 40

Annexure-IX

COMMERCIAL DEVIATION STATEMENT FORM

The following are the particulars of deviations from the requirements of the tender specifications:

S.No CLAUSE DEVIATION REMARKS (including justification)

The technical specifications furnished in the bidding document shall prevail over those of any others document forming a part of our bid except only to the extent of deviations furnished in this statement.

Dated _________ Signature and seal of the Service provider NOTE : Where there is no deviation, the statement should be returned duly signed with

an endorsement indicating “No Deviations”.


Page 39 of 40

Annexure-X Undertaking from Service provider on ownership of proposed premise or unexpired lease period

on proposed site ( on Service provider’s letter head) To The Chief Manager-IT Allahabad Bank Deptt. Of Information Technology, Head Office, 2, N. S. Road Kolkata-700 001

Subject : Undertaking of ownership of site / premises proposed for Near site for the bank (in case of owned site)

OR Undertaking of unexpired lease period on the proposed Near site period for the bank (in case of

leased premises) Dear Sir, In case of owned sites We hereby undertake that the following site address proposed by us, is owned premise and is registered in the name of M/S (Service provider name) vide sale agreement # (XX) dated XX XX XXXX: Near Site address : Sale agreement reference # Sale agreement dated: In case of leased site We hereby undertake that the following site address proposed to the bank as Nearsite, is a leased premise vide lease agreement dated XX XX XXXX, between M/S (Service provider name) and (Name of the Lessor). The details of the lease period for the premises are as mentioned below: Address of the Site proposed to the bank

Lease agreement dated: Validity of the lease period: Name of the lessor: Unexpired lease period on RFP Response due date: Please note that the sale agreement / lease agreement copies (whichever applicable) are enclosed herewith as supporting documents.

Dated _________ Signature and seal of the Authorised signatory


Page 40 of 40

Annexure-XI

Checklist of documents to be submitted

Documents Submitted (Yes/No)

1. Covering letter in Company’s letter head duly signed by authorized signatory with name, title and seal (Copy of Power of attorney to be submitted).

2. Eligibility Criteria Compliance (Annexure-I)

3. Technical requirement Compliance (Annexure-II)

4. Masked Commercial Bid (The Bidder should use the Annexure-III format and must not include pricing information in the same)

5. Bid Form (Annexure-IV)

6. Bidder’s Information (Annexure-V)

7. Bid security (Annexure-VI)

8. Commercial Deviation (Annexure-IX)

9. Required documents / relevant details as well as Undertaking on SP’s letter head confirming therein the Near DR site is own premises / leased for atleast 15 years. (Annexure-X).

10. Balance sheet & P/L Statement of last three financial years

11. A true copy of Registration certificate

12. RFP (and its addendum, if any) duly signed & stamped

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