A management system is a framework of processes and procedures.

It is used to ensure that an organization can meet all

of their upcoming Tasks

and that

Objectives can be achieved.

(Quelle: http://www.epaw.co.uk/)

Managementsystems

Management ProcessesControling

&

Kontinuierlicher

Verbesserungsproz

eß

Organisation,

Marketing

Führung

Unternehmensstrat

egie

Politik

Ziele

Unfall

Störfall

Audit

Review

KUNDENZUFRIEDENHEIT

KUNDENANFORDERUNG

Core ProcessesVerkauf & Kundenbetreuung

Auftragsannahme

Auftragsabwicklung Beschaffung Produktion

Versand

Logistik

Produktkonfektionierung

Support processesInstandhaltung Rechnungswesen

ausgelagert

Kalkulation

EDV

Dokumentation

Dokumentenlenkung

Umwelt-

managemen

t

Umwelt-

managemen

t

Definition

A Management System Standard(ISO, EMAS,…)

extends the existing Management System(Planning, Objectives, Controlling,....)

of an Organisation

by adding certain elements and perpectives(Quality, Environment, Safety)

Managementsystems

Business Management

Implementation of operational

requirements

Objectives of Business Management

Knowledge for control

Risk minimization

Error minimization

Legal certainty

Transparency of interdependences

Operative

ERP – Systems (Enterprise – Resource Planing) supports „every-day-business“ Inventory management, accounting, payroll,…

Not Operative

Management Information Systems (MIS) descriptive process-oriented Document management, appointments, legal compliance,..

Differentiation

Requirements for

Environment, Quality und

Safety,…..

Contents of good Business

Management

Infrastructure

People

Materials

Rules

Documents

costs

Contents of good Business

Management

Processes

Actions

Events

Dynamics

Structure

Infrastructure

Managing

BuildingsPlantsMachinesWork equipment andother equipment

Inventory

and

Compilation of Properties and attributes for the administration in a company

People

internal: employees

external: Authorities, supplier, costumer, disposal,…

Substance-related data and information of the starting materials (Raw Materials, Auxiliaries, Operating Materials)

Emmissions

Materials

Rules

Standards (EU, laws, ordinances, regulations accepted)

Internal Regulations (requirements, Ökoprofit, ISO, ..)

Edition Management concerning decisions

Documents

Waste Management Concepts

Trainings/Instructions

Decisions

Job Evaluations

Permissions

Infrastructure: Car

• Description– General Data

• Properties

– Categories– Basic data– Technical data– Other information– Tips & Tricks

People: Car

• People (internal)

– Description

• General Data

– Properties

• Personal data• Internal Data• Expertise• Office / Function• Person

PEOPLE

People: Car

• Contact (external)

– Description

• General Data

– Properties

• Person link• Categories

DisposalSupplier

• Master Data• Contact Notes PEOPLE

Materials: Car

– Description

• General Data

• Properties

– Categories

– General

– Basic data

MATERIAL

Rules: Car

• Description– General Data

• Properties

– Annual Review – Standards

§RULES

Documents: Car

• Description– General Data

• Properties

– Decision• Decision data

– Documents

DOCUMENTS

Costs: Car

• Description

– General Data

• Properties

– Cost (Leasing, Credit) Costing

€COSTS

Infrastructure

People

Materials

Rules

Documents

Costs

Processes

Actions

Events

DynamicsStructure

?

Contents of good Business Management

LINKS: Car

• ####

CAR

FUEL

LICENSEDRIVER

§DRIVING

INSTRUCTION

PURCHASE

OIL CHANGE

ANNUALREVIEW

LIQUIDS

Typenschein

€LEASING

RATE

SELLER

RULES COSTS PEOPLE INFRA-STRUCTUE

MATERIALS DOCUMENTS PROCESSES ACTIONS EVENTS

Processes - Processes - such as buying a car

Actions - Obligations due to legal requirementseg oil change

Events - inspections, maintenanceeg sticker review

Contents of good Business Management

INPUT SCORE

MEDIUM

ACTIVITIES

Sequence of interrelated or interacting

activities that transform inputs into outputs

What is a Process

Process: Car

Processes

People

Infrastrukcure

Documents

People

Procurement 1/2

• Description– General Data

• Properties Categories Basic data Process steps Key figures Know-how

• Assessment

Processes

Negotation

Supplier Selection

Delivery

Storage

Delivery ok

No

Procurement 2/2

• Links

– EDP equipment– Phone System

– Suppliers– Buyer

– Procurement protocol– Order form– Offer

Processes

Peaople

Infrastructure

Documents

Negotation

Supplier Selection

Delivery

Storage

Delivery ok

No

Event: Car

• Description– General Data

• Properties– General– Screening– Technical inspection– Users

Ervents

Actions: car

• Description– General Data

• Measures

Measurement and correction tasks

Obligations in applying for legal requirements(Oil change)

Ereignisse

Infrastructure Job Evaluation, Operating Instructions

People Accident Management, Supplier Rating

Materials Safety Data Sheet, Risk assessment

Rules Edition Management (Decisions)

Documents Revision Management, document management, report manager

Operational requirements

Based on Laws / Based on Managementsystems