A Meeting of Minds: Wealth Management & Private Banking
Thursday 16 June 2016 – The Berkeley Hotel, London SW1
Schedule of the day
The Belgravia 0815-0900 Breakfast Informal networking over breakfast
The Ballroom 0900-0950 Presentation The Trends In Global Wealth And Wealth Management - Sebastian Dovey & Cath Tillotson, Managing Partners, Scorpio Partnership
The Ballroom 0950-1000 Presentation What do clients really want? Anne Marie Piper – Partner, Farrer & Co
Syndicate rooms 1000-1110 Working Session 1* Belgravia Mulberry Tattersalls 1 Tattersalls 2 Wilton Knightsbridge
The Gallery 1110-1125 Coffee Networking & BlackBerry time
The Ballroom 1125-1210 Networking Mini meetings - an opportunity to exchange business cards
Syndicate rooms 1210-1320 Working Session 2* Belgravia Mulberry Tattersalls 1 Tattersalls 2 Wilton Knightsbridge
The Ballroom 1320-1455 Lunch A seated formal lunch
The Ballroom 1410-1455 Presentation Simplicity: the most powerful force in business - How can we replicate the obsession that drives
Apple’s success in financial services? – Ken Segall, Author, Speaker and innovator
Syndicate rooms 1455-1610 Working Session 3* Belgravia Mulberry Tattersalls 1 Tattersalls 2 Wilton Knightsbridge
The Ballroom 1610-1630 Afternoon Tea Networking & BlackBerry time
The Ballroom 1630-1650 Presentation Navigating the geopolitical headwinds of Brexit and Trump – TBC, EY
The Ballroom 1650-1710 Presentation Inspiring great leadership – Charo Garzon and Lloyd Wigglesworth, Paradox Partners
Tattersalls 1710-1830 Fizz flows More business cards to swap - an opportunity to relax with a glass of fizz and then wave goodbye
* Please refer to the Discussion for an overview of the topics tabled for discussion in the roundtables
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DISCUSSION DOCUMENT
TOPICS TABLED FOR THE ROUNDTABLE SESSIONS
THE THEME – DRIVING PRODUCTIVITY AND PROFITABILITY IN A VOLATILE
ENVIRONMENT
We sit on a geopolitical watershed with the upcoming Brexit referendum and the US elections. All will
have profound implications on both investors and the industry… it’s exciting times for wealth managers!
Times are changing at a rapid place and it is becoming increasingly crucial that wealth managers are up to
date with the latest regulatory, technological and market developments.
What can we expect from the FCA with the recent changes to its leadership? Are digital disruptors a
threat or an ally for traditional banks? How can we increase productivity and drive down cost income
ratios in our businesses? How should you march into the war on talent? And how can wealth managers
make the most of technology to ensure that the customer journey is as smooth as possible?
These are just a few of the topics tabled for discussion at the next Meeting.
SUBJECT MATTER:
The following subjects have been tabled for consideration.
This is an evolving document – the final agenda will be published the week commencing Monday 21 May
when participants will be asked to select which sessions they wish to take part in.
As in all things Owen James we very much value your input so emails, phone calls – please share your
thoughts before we press the button.
At the Meeting there will be two streams of roundtables – the CEO stream focusing on those matters
overarching the private banking and wealth management business model; the CIO stream reviewing
investment strategies. They are not mutually exclusive … we leave it to participants to choose in which
roundtables they wish to participate.
NB For simplicity we have referred to private banks, DFMs, MFOs as ‘wealth managers’ throughout this document
Wealth Management and Private Banking XIX
Thursday 16 June 2016 at The Berkeley Hotel, London
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Contents
REGULATORY AND GEOPOLITICAL CHALLENGES ................................................... 3
1. Brexit – How should you be preparing your business? ....................................................... 3
2. What does a US election year mean for global investors? .................................................. 3
3. Future proofing your business to survive in an increasing landscape of heightened regulation, disclosure and compliance ................................................................................................ 3
4. Regulation and risk – Does tax need to be so taxing? ....................................................... 4
5. Regulation 101 – what’s hot and how should you be coping? .............................................. 4
BUSINESS MODELS AND YOUR PROPOSITION........................................................... 4
6. Forecasting the future: what will your business look like in five years’ time? ......................... 4
7. Maximising productivity – Who said you couldn’t get blood out of a stone? ............................ 5
8. Two become one - Pre and post-merger best practice and lessons learnt .............................. 5
9. Recruiting and retaining talent - Rain Makers, Lawn Mowers and Well Poisoners… who will you be hiring in 2016? ............................................................................................................... 6
10. Keep it simple stupid – Can we replicate the obsession that drives Apple’s success in financial services? ...................................................................................................................... 6
PRODUCT .............................................................................................................................. 7
11. Investment trends in a volatile, low return, geopolitical environment ................................. 7
12. Profiting from renewables - The end of oil, coal and driving? Think Tesla! ........................... 7
13. Meeting the income needs for today’s retirees .............................................................. 7
14. Rethinking risk in retirement .................................................................................... 7
15. Understanding the value of implementing a Philanthropy proposition in your business .............. 8
TECHNOLOGY ...................................................................................................................... 8
16. Is robo-adviser the only answer as clients demand a more digitised service? .......................... 8
17. Under attack - Keeping ahead of cybercrime… some scenario planning with GCHQ! ................. 8
18. Help or hindrance? The link between technology provision and productivity .......................... 9
THE CLIENT .......................................................................................................................... 9
19. Improving your client experience – one step at a time ..................................................... 9
20. Behavioural finance – overcoming the cost of being human ............................................. 10
21. The intergenerational divide – don’t let your book die with your clients ............................. 10
22. The dawn of the Millennials and Millennipreneurs – seizing the opportunity of generation sceptic10
23. What opportunities do Chinese inbound investors and consumers offer your business and London?11
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REGULATORY AND GEOPOLITICAL CHALLENGES
1. Brexit – How should you be preparing your business?
The coming Referendum on the UK’s continuing membership of the European Union (EU) is a fundamental
decision about the UK’s role in Europe, not least for financial institutions. As such, the pressure on Boards to
assess and prepare for the most likely contingencies and their implications is intense. Now the date is set and
given the fact the Meeting of Minds will be just a week before the referendum, it would be remiss not to talk
about the potential implications. This session will explore;
The implications of a stay or leave vote, and the considerable uncertainty with many potential options and
scenarios a leave vote would usher in.
An analysis of the potential process should the UK opt to leave the EU.
An exploration of the options for a post EU United Kingdom.
A practical ‘to do’ guide for Boards in the run-up to the Referendum.
Expert: TBC
2. What does a US election year mean for global investors?
Understandably there is a lot of focus and nervousness amongst global investors about the upcoming elections in
the US.
Obviously, this is an unusual — and potentially momentous — election in many ways. But the uncertain nature of
this election has not prevented the usual speculation as to the implications of the outcome. Every four years a
cottage industry emerges seeking to tie elections to equity market returns.
This session will explore the implications of a Republican or Democrat victory, particularly around areas such as
individual tax reform, trade, healthcare, dollar and rates.
Expert: TBC
3. Future proofing your business to survive in an increasing landscape of heightened
regulation, disclosure and compliance
The burden of regulation is not getting any easier. Unless you have scale, the challenge for most firms is finding
the time and space to devote to business development above and beyond BAU. Whether that is racing to keep
up with a raft of newly-introduced rules or trying to anticipate what future evolutions may bring. Surely this is
detrimental for the industry as a whole? So what can we do change it?
As firms look to future-proof their business models, can we identify any examples of best practice or
opportunities to work collectively to devise optimum operational and technological set-ups for where regulation
is heading? This includes:
Systemisation and standardisation
Data collection, storage and analysis
Taking advantage of technology and collaborating with Fintech
Sharing best (and worst) practice
Scenario planning around future regulatory developments
Expert: TBC
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4. Regulation and risk – Does tax need to be so taxing?
The world has changed… Tax is now strategic (rather than technical) and transparency is king, as the days of
remaining ‘private’ and holding opaque client accounts are dying. As CRS, FATCA and CDOT gear up, this
session will provide some simple tools and case studies to ensure you are complying in a controllable, cost-
effective and sustainable way This will include
Is the data you are collecting; validating; classifying; determining; generating; and submitting correct?
Are you only reporting on what you need to avoid inefficiencies and reputation damage? Concern was raised
around the safety of client information as data is passed to different jurisdictions.
Can you respond to questions posed by various tax authorities and regulators?
Is that any advantage to being a first-mover or gold plating?
How are other firms coping with the increasing regulatory burden, given that front office efficiency has been
flagged as a casualty of the current hyper-regulated financial services market?
Expert: TBC
5. Regulation 101 – what’s hot and how should you be coping?
Coping with the burden of regulation continues to the biggest challenge facing Wealth Managers and Private
Banks. Whether that is racing to keep up with a raft of newly-introduced rules or trying to anticipate what future
evolutions may bring. This session will provide a ‘heat map’ of all the regulations on the horizon which will affect
your business in. The idea is to provide you with a radar of which regulations will have the greatest impact and
some simple steps to ensure you are prepared.
To start off with we will focus on:
MIFID II – What are the implications of the continued delay? - John Griffith-Jones (FCA) has said a
delay to the MiFID II execution is "not ideal", however a year-long reprieve could allow firms more time to
prepare and brace for the changes that will be occurring. Is the delay a curse or blessing for firms? And what
can we expect when MiFID II does come into effect?
Senior Managers and Certification Regime (SMCR) – There has already been a lot of talk about the
SMCR. However, as one of the strictest personal accountability frameworks in regulated financial services
sectors around the world. Here we explore some of the pitfalls (eg scaring talent away from the industry),
opportunities (eg senior managers reassessing their governance arrangements) and controversies (eg SMCR
may make it difficult for firms to operate certain organisational structures) that the introduction of the SMCR
will bring.
Expert: TBC
BUSINESS MODELS AND YOUR PROPOSITION
6. Forecasting the future: what will your business look like in five years’ time?
In this session we will try to paint a vision of the future and begin mapping the financial services landscape in five
years’ time by exploring the following;
Understanding evolving customer needs – what will your clients expect?
How will the value chain evolve? – What does the future have in hold for Asset Managers; Life Offices;
Platforms; and Distributors? How will each part of the value chain justify their fee, and how big will that fee
be?
A question of productivity… outsource, insource or co-source? - What will be best for business?
What parts of the business are sacred and should be kept in house?
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Which business models will survive, innovate and thrive? - In the UK market, the market leader only
has around 5% market share compared to three or four times that in other industries. The consolidation
trend is only set to continue. How is consolidation impacting the wealth market?
How will regulation react? – What will the FCA look like in five years’ time and can we expect a heavier
or lighter hand? The wave of regulation is relentless but which regulations will have the greatest impact on
your business? How will businesses evolve to meet the increasingly regulated standards of the UK market?
What impact will the trend to automation have? – Is it a sensible step or threat to relationship-
building?
Kodak vs Instagram? - How can financial service providers ensure they remain relevant in a digital era?
How are you integrating technology to streamline your business processes and provide the best possible
customer journey?
What you now need to do to innovate your business and capitalise on this vision? - What lessons
can be learnt from other industries? Eg Betterment Vs the Merril Lynch approach or is there a half-way
house… think prius!
Expert: A leading Management Consultancy (TBC)
7. Maximising productivity – Who said you couldn’t get blood out of a stone?
Getting the most out of your sales force - With margins continually being squeezed, net new money
figures down and the industry still recovering from the financial crisis, it is not surprising that CEO’s will seek
to get the most out of their sales forces this year. However the successful optimisation of a sales force will
depend on the ability of institutions to not only free their staff from administrative tasks through cost-
effective use of technology such as platforms, but also through the concerted effort to obtain good
management information about the clients.
Techniques for product penetration and deep selling to wealth clients - How can we ensure
bankers increase the range of revenue generating solutions sold to the investor to create ‘sticky’ clients?
Benchmarking the productivity of your RM’s - How productive are your RM’s? - Getting to know your
RMs and what can we learn from sectors outside of our industry (e.g. Rolex, Cartier, Tiffany & Co. etc). We
will ask a large consultancy if they have any solutions they can put forward?
Can we learn any lessons outside the world of private banking? - We will ask someone outside our
industry to share their experiences of recruiting for exceptional calibre people, building and structuring teams
to optimise results and training and motivating front line staff to meet client needs. They won’t profess to
have all the answers but are happy to share the challenges, blockages and creative solutions they’ve
developed along this journey.
Objectives of the session:
Five ideas to take back to the office to maximise the performance of your sales force.
Agree industry standard for benchmarking Relationship Managers.
Is there a call to benchmark and remunerate RMs on products per client?
Expert: TBC
8. Two become one - Pre and post-merger best practice and lessons learnt
In the past, Consolidation has been identified as one of the greatest opportunities for the industry. This trend is
set to continue as pricing pressures, low interest rates and additional regulation have combined to prompt
consolidation in the wealth management industry as companies rush to exploit potential cost savings.
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But is a seamless transition a possibility? It is not surprising that reliability, consistency and scalability are amongst
the biggest challenges we face given we live in an era of M&A and consolidation. This session will explore how
you cope with the practical issues that cut across;
Corporate – merging and migrating data consistently; managing conflicts between front and back office
systems; coping with legacy issue (particularly the ‘black box’ paradigm).
Employment – Who stays, who goes... the aftermath.
Regulatory – Ensuring you are compliant at the off... the compliance list is endless!
Expert: TBC
9. Recruiting and retaining talent - Rain Makers, Lawn Mowers and Well Poisoners…
who will you be hiring in 2016?
Somers Partnership recently concluded that employees in the wealth management industry fall broadly into one of
three categories; Rain Makers, Lawn Mowers and Well Poisoners. The supremely competent Rain Makers are
the professionals that every firm is hoping to attract, but as they make up only 10% of individuals working within
the sector, they are difficult to find and even more difficult to recruit. It is more likely that you will be faced with a
list of Lawn Mowers, or if you are particularly unfortunate, Well Poisoners. This session will explore:
How you can differentiate the Lawn Mowers from the Well Poisoners.
Best practice in combatting the damage that the Well Poisoners could inflict on your clients
Techniques to improve your chances of attracting and retaining the profitable Rain Makers you want.
Should we be fishing in a bigger pool? A background in finance is no longer enough. Are there other
industries which could provide the right talent, desire and ability to sell and connect with people?
What do you have to do to attract younger, talented people to work for you? If you have ambitions to
service the needs of millennials (those aged between 18 and 40), it might help to have a few on board.
How does the SMR affect all of this?
Expert: TBC
10. Keep it simple stupid – Can we replicate the obsession that drives Apple’s success
in financial services?
The spectacular success of Apple is well known—but that’s not to say it’s well understood. How is it that Apple
could so consistently outthink and outmarket monoliths who possess greater resources or market share? The
answer is surprisingly uncomplicated.
To Steve Jobs, Simplicity was a religion. He built a company based on its principles, in which the complexities of
traditional business were simply not tolerated. Simplicity was also his most powerful weapon—a means of
humbling category leaders once thought to be invincible.
This session will provide an opportunity to explore how you can leverage the power of Simplicity to propel your
own organization, career… or even the industry as a whole. We will drill into the the ten elements of Simplicity
that drive Apple’s success, illustrating each with previously untold stories. It takes you inside Steve Jobs’s world to
show you how he enforced the rules of Simplicity—sometimes with humor, sometimes with brutality, but always
with amazing success.
Expert: Ken Segall, Author
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PRODUCT
11. Investment trends in a volatile, low return, geopolitical environment
How are global events impacting your investment decisions? How can we connect the dots to predict economic
outcomes? Does co-investing in operating companies balance out the risk vs. reward equation?
Expert: TBC
12. Profiting from renewables - The end of oil, coal and driving? Think Tesla!
Alternative Energy could be the key investment theme of the next decade, as energy & transport continue to be
transformed by new technology. This session will explore how you should be profiting from renewables as
Europe moves to a low carbon society. We will seek to answer the following:
How are Environmental, Social and Governance factors influencing investing decisions?
What impact are renewable subsidies having on utility profitability as a posed to the carbon price?
How will enhancements in batteries disrupt the market?
When will we realise the impact of driverless, electric cars?
Have we under estimated the rise of solar?
How will utility companies respond to a low carbon world?
Expert: TBC, Lazard Asset Management
13. Meeting the income needs for today’s retirees
In light of the persistently volatile, low growth, low interest rate environment, how can you ensure investors have
the income to see them all the way through their retirement?
Pensions Freedoms brings the promise and opportunity to revolutionise your clients’ retirement. Freedom to
mix working with leisure time is now potentially available to more people t ever before. These choices also
place a greater responsibility on advisers in providing a desirable level of income, with ‘Leaving a Legacy’
becoming increasingly more important and therefore the goal of preservation of capital.
The issues of extended life expectancy, a low interest rate environment, higher correlations of asset classes
and sequencing risk loom large and need to be understood.
In this session we will consider these challenges with real market data and anecdotal evidence to confirm or
challenge these trends. We look forward to an open discussion to help formulate ideas and answers.
Expert: TBC
14. Rethinking risk in retirement
We all know our world has changed, people live a lot longer, state provision won't cover it, pension
freedoms means pension responsibility.
In parallel, fixed interest is rapidly moving from part of the solution to part of the problem; deference to
traditional financial institutions has declined; financial education remains poor; clients' psychological biases
prevail.
So sacred cows need to be slaughtered, including how risk is defined, what decumulation plans and
investments solutions need to be, and how clients will engage and buy them.
This session will provide hard evidence and real examples to support the need for major disruption, together
with practical solutions for how different providers can engage with clients and provide them the necessary
solutions for this changed world.
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Expert: TBC
15. Understanding the value of implementing a Philanthropy proposition in your
business
Following the continued growth of the philanthropy market, last year we launched a series of breakfast briefings
with EY for the Heads of Philanthropy across the industry. The aim was to provide a platform to enable Wealth
Managers and Private Banks to be better enabled to provide guidance to clients on philanthropic giving.
This session is an opportunity to hear where we have got to in terms of some of the key challenges, opportunities
and examples of best practice in philanthropy. It will include:
Mapping philanthropy market – A who’s who and the services offered.
Benchmarking the commerciality and effectiveness of philanthropy in Private Wealth
Demonstrating the value – internally, to shareholders, and of course the client.
The pros and cons of outsourcing your Philanthropic practices
The rise of social impact investing
Expert: TBC
TECHNOLOGY
16. Is robo-adviser the only answer as clients demand a more digitised service?
The age of robo advice is dawning. Mimic them, differentiate from them or join them!
The emergence of a new group of digital wealth management firms offering automated investment advice services
has quickly become one of the most frequently debated topics in the industry. Comparisons are being made to
the travel industry of the 1990s, when the travel agent model lost ground to online services such as Expedia, and
some media outlets and analysts are predicting that the emerging start-ups will revolutionize how wealth
management advice is provided. Yet others have discounted and labelled this “robo-adviser” movement as
unproven and believe its solutions are no match for human personalized investment advice.
What exactly are clients looking for in a digital era? Can we deliver on their expectation?
Is it all about account aggregation?
How do you grasp the opportunity to onboard new clients and bolster cross selling and client retention?
What innovations are these firms offering and what are their aspirations for the future?
Will they challenge the traditional wealth management model and change the industry landscape?
Is there a large enough market for their services beyond the young, tech-savvy client segment they have
attracted so far?
Expert: Multrees and Sammedia
17. Under attack - Keeping ahead of cybercrime… some scenario planning with
GCHQ!
Have you wondered what you would do if you were hacked? This is a unique opportunity for put yourself in the
daunting scenario of being hacked. Working with GCHQ, you will have an opportunity to experience a cyber
attack. This session is designed to equip you with the building blocks to understand:
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The challenge - Cyber security threats are constantly evolving, and target global corporations. Attackers
today are patient, persistent, and sophisticated, and attack not only technology, but increasingly, people and
processes. The challenges faced today that have altered expectations, strained resources, and caused a
paradigm shift in information security processes.
How would you react to a cyber attack? – We have some good examples from other industries… think
Sony and TalkTalk. However, it is time to put yourself in their shoes.
How do you protect yourself? – How confident are you about detecting an attack? Firms are making
progress, but there is a need for considerable improvement as the world becomes more digital and attackers
increase their sophistication and persistence.
What are other firms in wealth management doing? – This may be a bit of a therapy session, but
what are your peers up to?
Expert: GCHQ, Cyberlytic and EY
18. Help or hindrance? The link between technology provision and productivity
Over the past few years, there has been a broad acceptance towards outsourcing technology throughout the
industry. The pros and cons are well documented but what are the cost implications from a profitability and
productivity perspective? This session will explore:
How well wealth managers' technology systems are facilitating RM in their work today. Research undertaken
by Advent shows that some six out of ten RMs don't feel that their firm's technology is particularly useful in
helping them support existing clients and win new ones. It also highlights a widening gap between those firms
which have made strategic investments and those which have yet to do so - and therefore the growing
importance of technology as a recruitment and retention issue.
Examples of best practice and lessons learnt from firms who have walked the walk.
Practical solutions to improve productivity and profitability in your business.
Expert: TBC
THE CLIENT
19. Improving your client experience – one step at a time
What exactly do you need to be doing to meeting the needs and demands of HNWIs today and tomorrow? How
do you make sure your customer is at the forefront of your business strategy – and that they know it?
Last year’s Futurewealth Report showed that there are still a large number of clients whose needs are not being
met – especially around guidance and information.
More can clearly be done. One out of every three clients in the Americas for example, is in pursuit of knowledge
their wealth managers are currently not providing. By meeting client needs in terms of guidance and information,
the client experience (CX) is likely to improve at the very minimum.
But more importantly perhaps, improving the client experience, is likely to improve outcomes (something our
regulatory friends are keen on), which in turn will most likely positively impact satisfaction (CSAT) and likelihood
to refer (NPS).
Information and guidance are but two elements of the wider client experience – and this session will:
Identify the array of aspects which clients regard as important in their overall client experience with their
wealth managers.
Put a commercial value to customer experience: how do you define the value of good customer experience?
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Explore which business models are best placed to deliver. How can you ensure that you are adapting your
business to your client’s changing needs?
Expert: Scorpio Partnership
20. Behavioural finance – overcoming the cost of being human
How do you factor in the human cost when working with your clients?
Expert: TBC
21. The intergenerational divide – don’t let your book die with your clients
This session will provide you with new ideas on how to engage, plan and communicate with the future
generations of your most valued clients. This will include;
Tactical advice around retaining client assets, particularly through periods of wealth transfer.
Best practice around building relationships with the next generation through family meetings, sample family
meeting agendas, descriptions, facilitation tips and opening scripts to help your RMs facilitate effective
dialogue on a variety of key issues.
Expert: TBC
22. The dawn of the Millennials and Millennipreneurs – seizing the opportunity of
generation sceptic
It is well documented how the Millennials' Money Habits Could Shake Up The Financial Services Industry. But
what are we doing about it?
The days of sticking with your banker for life have gone the way of floppy disks and dial-up connections. Affluent
Millennials, take a different approach to managing their money from previous generations, including their
immediate elders, Gen Xers… they have their own tools and their own rules.
This year, the 2016 BNP Paribas Global Entrepreneur Report revealed the emergence of a new generation of
entrepreneurs under 35 years old. Dubbed the ‘Millennipreneurs’, these are business starters from ‘Generation
Y’, born between 1980 and 1995, also known as Millennials. Their approach to business, in terms of their
ambitions, results and leadership style, differs from that of other generations.
This session will explore:
What are Millennials looking for?
How do they want to engage with you? - Effective engagement strategies are the ones that bring together a
blend of human interaction and efficient technology.
How can you engender loyalty in ‘generation sceptic’?
What next generation strategies will you need to build to develop deeper alignment with the RM to ensure
that these clients receive outcomes that meet these standards?
What are their investment trends/asset allocations?
Expert: TBC
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23. What opportunities do Chinese inbound investors and consumers offer your
business and London?
Given the robust and competitive tax and legal framework in the UK making it a secure place to invest, Chinese
investors and consumers are growing in numbers. But who are they and how do you seize the opportunity?
Expert: Farrers & Co
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Other topics for discussion
1. Having the right strategy, execution and governance to implement technology in your
business
Technology does seem to be a bit of a poisoned challis. One the one hand it is the answer to all our problems,
but then on the other-hand it presents a hornets nest of escalating costs and baffling terminology. However, it is
something that cannot be ignored, particularly with disruptive business models breaking into the scene.
This session will seek to provide some clarity around the following:
The digital experience – what is the client looking for? Can the industry stay ahead of the curve and keep
clients happy? Does technology represent the best opportunity to meet evolving client expectations?
New technologies – Here today, gone tomorrow… what is here for the long term?
Big Data – what does it mean and how can you effectively (and legally) mine the data you have?
Cybercrime – should you be worried about the Korean’s knocking on your door and pulling a Sony?
Having the right strategy, execution and governance to make it work – It’s all very well building it
but how do you ensure clients use it? How do you go about changing client behaviours so it becomes a way
of life? Some examples of best practice.
2. The Emperor’s new clothes – what can we expect from the new leadership at the FCA?
Having introduced the banking levy back in 2011, George Osbourne was not as popular in the City as he could
be. However, his recent dismissal of Martin Wheatley (Chief Executive of the FCA) has widely been touted as a
gesture to get back into the City’s good books.
Recently the chancellor said: “Britain needs a tough, strong financial conduct regulator. Martin Wheatley has done
a brilliant job of launching the FCA in tough circumstances. Now that phase is complete, the government believes
that different leadership is required to build on those foundations and take the organisation to the next stage of
its development.”
Treasury second permanent secretary John Kingman and director general of financial services Charles Roxburgh
are reported to be shortlisted for the role.
Key objectives of the session:
What can we expect from a new leadership as the FCA moves into its next stage of development?
What does the regulator really want?
Is this an opportunity to work with the WMA and BBA to lobby Wealth Management more effectively?
What are our priorities as an industry?