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2020 Edition A MITEL PLAYBOOK Remote Working with MiCloud Connect All the Resources You Need for COVID-19 and Beyond
1 2020 Edition
A MITEL PLAYBOOK
Remote Working with MiCloud Connect
All the Resources You Need for COVID-19 and Beyond
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Introduction
In the midst of global uncertainty around the COVID-19 pandemic, more and more companies are asking their employees to work from home.
MiCloud Connect, built on Google Cloud, is the perfect solution for companies looking to talk, chat, share and stay productive when working remotely.
With conferencing, collaboration tools and more, MiCloudConnect, combined with Mitel Teamwork, is the perfect solution to today’s communications needs.
This playbook is designed to give you all the tools you need to give your customers the remote working solution they want.
Sincerely,Mitel Cloud Marketing Team
Have questions? Reach out to: [email protected]
Why MiCloud Connect……………………..…3
Remote Working Solutions…..……….…….4
Promotions.…………………….…..………..……5
Prospecting Resources………..…….….…....6
Tools for Existing Customers …………..….7
Resource Binge: MiCloud Connect Partner Marketing Corner……………………………..……....….…….9
Contents
INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTINGCUSTOMERS RESOURCE BINGE
3
The COVID-19 pandemic has forced many businesses to identify ways for their workers to stay productive from home. With MiCloud Connect, workers can make and receive calls, create and attend virtual meetings and stay up to date with chat and business SMS texting.
Built on Google Cloud, MiCloud Connect features the reliability and security businesses need in times of uncertainty. With our cloud-based software, employees can quickly transition to remote work using their existing devices, no additional hardware needed.
Here is a glimpse of what MiCloud Connect has to offer:
• An all-in-one solution, no need to mix and match vendors
• Flexible phone options, including softphone, web dialers and Chrome plug-ins
• IP phones that can be easily configured to work remotely
• Mobile applications for on-the-go communications
• Security, with HIPAA and SOC 2 compliancy and built-in VPN
MiCloud Connect for Remote Workers
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INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTING CUSTOMERS RESOURCE BINGE
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MiCloud Connect + Teamwork
MiCloud Connect is a full-featured communications and collaboration solution that empowers users to work more efficiently and productively no matter their location.
Here's what's included with MiCloud Connect:
• Softphone client for work anywhere
• Mobile applications to call and collaborate on the go
• Video, web and audio conferencing
• Collaboration software, Mitel Teamwork, that cross-launches directly from the Connect client
• Remote working tools, such as call forwarding, call transfer, voicemail, extension dialing and more
• Chrome browser extension for complete call control & optional G Suite integration
• A dedicated customer success manager to answer questions and maximize usage
Need to get started quickly? Mitel also offers SelfStart onboardingfor qualified customers, enabling customers to get onboarded in as little as 1 day.
INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTING CUSTOMERS RESOURCE BINGE
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Promotions
INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTING CUSTOMERS RESOURCE BINGE
MiCloud Connect Free Until 2021
This promotion is geared towards new Mitel Cloud customers. • MiCloud Connect and MiCloud Connect Contact Center service plans
free until 2021• Expires: June 30, 2020• Minimum 60-month contract term
3 Months Free for Small Businesses
This promotion is geared towards new MiCloud Connect customers using our SelfStart onboarding tool.
• 3 months free for MiCloud Connect• Expires: June 30, 2020• Maximum 25 users
Do More, Save More Promotion
This promotion is geared towards new MiCloud Connect customers.
• Upgrade from Essentials to Premier and Elite service plans for $2.50 or less (discount on top of existing tiered discounts)
• Expires: June 30, 2020• Minimum 10 users
Campaign Toolkit
Get the word out fast with our toolkit that includes email templates, brochures and social media images.
Download toolkit here.
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Prospecting Resources
For many teams, this is the first time they've worked remotely. Here are resources that speak to remote working as a concept, intended for use in your prospect campaigns and communications.
For a full list of remote working resources, visit the Partner Marketing Corner Coronavirus Response page.
INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTING CUSTOMERS RESOURCE BINGE
Online Resources
Blog: In a Pandemic, Business Videoconferencing Keeps it Personal Video: MiCloud Connect: How to Promote Mitel Teamwork
Blog: How a True Collaboration Experience Makes Your Team a Superstar Video: How to Use Teamwork
Blog: The Future of Business Relies on Mobility. Can you Deliver? Video: MiCloud Connect: All About Mitel Teamwork Conferencing
Blog: Why We Like Video Meetings Better Video: MiCloud Connect Demo
Blog: 16 Ways to Help Remote Workers Feel Like They Are In the Conference Room Video: Why I Use Teamwork – Sharbel
Blog: How to Host an Effective Meeting with Mitel Teamwork Video: Why I Use Teamwork – Caresse
Blog: Smart Workspaces Work Smarter Not Harder Web: Teamwork Product Page
Blog: “Coffee Shop” Etiquette In the Age of the Cloud
Blog: Foster a Positive Culture With Collaboration TechnologyEmail Campaign: Remote Working Email Nurture *New!
Blog: Delegating Projects with Mitel Teamwork
Blog: Work Versus Life: It Doesn’t Have to be a Trade-off
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Tools for Existing Customers
The great news is that existing MiCloud Connect customers already have everything they need to remote work, today! These tips and training videos will help get existing customers up to speed on how to use MiCloud Connect and Mitel Teamwork, included with MiCloudConnect.
For a full list of remote working resources for customers, visit our Mitel Remote Working Resources page.
Online Resources
User Guide: Startup Guide for Mitel Teamwork
Video: Make Working From Home Productive with Mitel Teamwork
Presentation: Mitel MiCloud Connect - Teleworker Options
Blog: How to Host an Effective Meeting With Mitel Teamwork
Video: MiCloud Connect: How to Promote Teamwork
Video: How to Use Teamwork
Video: MiCloud Connect: All About Mitel Teamwork Conferencing
Video: Mitel Teamwork Demo
Video: Why I Use Teamwork - Caresse
Video: Why I Use Teamwork - Sharbel
Video: Mitel Teamwork: Business SMS Messaging
Video: Mitel Teamwork Overview
Slide: Use Cases - MiCloud Connect - Remote Worker
Slide: Use Cases - MiCloud Connect - Siloed Teams
INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTING CUSTOMERS RESOURCE BINGE
Product Training
Full MiCloud Connect Training Hub
Quick Learning Connect Videos
Teamwork for Mobile: Quick Learning
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MiCloud Connect Partner Marketing Corner & Partner Video Hub
Whether you are new to selling MiCloud Connect or just need a collateral refresh, you can find all the latest MiCloud Connect marketing materials on www.mitel.com/voip/partner-marketing-corner. Here you will have access to demand generation campaigns, lead generation programs, selling guides, product collateral, and more. Interested in just viewing the 51+ available MiCloud Connect related videos? Then head straight to the MiCloud Connect Partner Video Hub (don’t worry, you can also get to the video hub from the partner marketing corner).
MiCloud Connect Partner Marketing Corner
MiCloud Connect Partner Video Hub
INTRODUCTION & CONTENTS
WHY MICLOUD CONNECT
REMOTE WORKING SOLUTIONS
PROMOTIONS PROSPECTING RESOURCES
EXISTING CUSTOMERS RESOURCE BINGE
