A Modern Approach to Shipping: Delivery made simpleThe growing e-commerce market has created an unparalleled growth in parcel volumes. The convenience of online shopping, coupled with Pick-Up, Drop-Off (PUDO) options, have raised customer expectations to an all-time high as they demand convenience, timeliness, proximity, and parcel security.

For large shipping carriers who are balancing higher customer expectations with an increased volume of delivery and returns from B2B and B2C businesses, Quadient provides a cost-efficient, smart, and automated PUDO solution to support growing parcel volumes by enabling consolidated deliveries to a single location. Our easy-to-use interface enables you to track parcels and notify recipients of parcel availability in real-time. Pick-up takes seconds, and lockers can be made available around the clock for 24/7 convenient access.

BACKED BY THE EXPERTSGartner, Forrester, and Aspire

PROVEN RESULTS96% customer satisfaction rate

EXPERIENCEA rich history of world-class leadership

EXPERTISE8 billion personalized experiences annually

RELIABLE DELIVERYQuadient Parcel Locker Solutions create an automated last-mile delivery network that provides real-time tracking and reliable delivery notifications to customers. Added costs from lost or stolen packages are eradicated, creating a trusted process for carrier agents and customers.

DECREASE OPERATIONAL COSTS AND DRIVE REVENUECreate a dynamic delivery structure that provides increased delivery options for delivery agents and customers, improves customer satisfaction, and generates additional revenue. Quadient Parcel Lockers reduce costs associated with delivery and collection by enabling consolidated delivery to a centralized and secure locker, thereby reducing stop costs, and cutting out long delivery times from single deliveries made to homes and residences. If you have a staffed PUDO point, Quadient Parcel Lockers remove the need for additional staffing to support growing parcel volumes and peak season shipping and delivery influxes.

SURPASS DELIVERY EXPECTATIONSBuild a robust delivery network utilizing Quadient Parcel Lockers to address modern-day customer pain points, such as missed deliveries, increasing shipping costs, and long delivery wait times. Parcel lockers enable you to offer convenient delivery options to a secure locker solution that can be made available 24/7 for self-service pick-up. Customers no longer have to wait at home for their package's arrival, creating a new delivery process that decreases shipping costs and gives a unique shipping offering to customers.

AN ECOFRIENDLY CHOICE By consolidating deliveries to a single, centralized location, parcel lockers help lower carbon emissions and reduce road congestion.

CONTACTLESS OPTIONSQuadient Parcel Lockers are easily configured to accommodate a touchless parcel collection, retrieval, and drop-off process. Parcel delivery and collection takes seconds, eliminating long queues and inconvenient customer wait times. Additionally, contactless processes ensure business continuity, while safeguarding the health of employees and users.

WIDEN YOUR DELIVERY OPTIONSQuadient Parcel Locker Solutions differentiate you from competition by equipping you with the tools you need to create new and innovative delivery and return options for your customers. Parcel lockers enable you to add additional services, such as PUDO point delivery options, to support growing parcel volumes from C2C businesses, such as Ebay, and C2B services for customer returns.

CARRIER AGNOSTICQuadient’s network of parcel lockers are carrier-agnostic, meaning a variety of delivery carriers may utilize our machines. This creates an extensive distribution network that provides convenient delivery options for logistics providers and customers.

NETWORK MANAGEMENT AND MONITORING:Quadient Parcel Lockers utilize a unique back-end solution that enables remote diagnostics and machine monitoring, providing you with exclusive Business Intelligence (BI). All solution information is harmonized within the Quadient Parcel Locker web portal for extensive visibility into locker occupancy, dashboard personalization, and full BI reporting capabilities, such as:

• Current and historical occupancy rates

• Delivery and retrieval status

Utilizing these tools will enable better alignment of resources while optimizing your workflow to create a higher potential for revenue growth.

Parcel Pending Lite Parcel Pending Lite by Quadient is a scalable solution that facilitates the incoming and outgoing parcel management process. The Lite model's modular design is perfect for PUDO locations with specific space requirements, as it seamlessly fits into any space design. As parcel volumes grow, the Lite model is easily scalable to fit with all evolving parcel needs.

Parcel Pending Standard Parcel Pending Standard by Quadient enables quick and efficient management of incoming and outgoing parcels. The Standard model removes delivery hassle by creating a one-stop option for bulk deliveries, eliminating the need for multiple single deliveries within the same location. The easy-to-use screen provides simple, clear instructions to the delivery agent for package retrieval and delivery, for a concise and intuitive workflow.

Target Low volumes / small stores Mid-high volumes / large stores

Configuration By module Modular by column / double column

User experience

Delivery with smartphone collection via pinpad

Collection by touchscreen or with contact-free option

Max capacity 64 packages 500 packages

Self-powered Yes No

Set-up & Maintenance

Auto-installable / Auto-maintainable

Technician set up / Technician maintenance

Back-end Software

Web portal Web portal

Simplified delivery managementDesigned to create a seamless delivery and parcel retrieval process, our parcel locker solutions give you a lower total cost of ownership, delivering an error-proof and time effective workflow centered around ease-of-use.

Worry-free maintenanceTo keep your focus on creating exceptional delivery experiences, Quadient provides you with the help you need to ensure a smooth transition and utilization of our parcel locker solutions. For our Lite solution, which is self-installable and self-maintainable, Quadient offers a range of services to support the installation process. For our Standard solutions, these services are automatically included.

About Quadient®Quadient, formerly Neopost, is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small index.

For more information about Quadient, visit quadient.com.

Quadient® and the Quadient logo are registered trademarks of Quadient group AG. All other company and product names may be trademarks and are the property of their respective owners. All information in this document, including descriptions of features, functions, performance and specifications is subject to change without written notice at any time. www.quadient.com

Scalability to match your businessAdd additional locker columns or modules to match your growing parcel volumes, thanks to effortless locker scalability. Locker sizes within each module can also be configured to match the parcel traffic received at your location.

Integration made easyQuadient Parcel Lockers offer open APIs that integrate with your existing systems. Integration can be tailored to your specific requirements, thanks to our dedicated professional service resources.