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©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Session ID: BTOT-WE-0900/9Twitter hashtag #HPSWU
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Speaker Name: David van Heusden, WestburyDate: December 1st 2010Session ID: BTOT-WE-0900/9
A Practical Approach to Operational Reporting from HP Service Manager
– Hello we’re Westbury
– Challenges in reporting
– Solving the reporting challenge
– Why Westbury SMI Suite
– Demo of Westbury SMI Suite
– More info
Agenda
– HP Certified Solutions
– HP Premier Business Partner
– Established 1998, dedicated to HP
– 100% focus on HP ServiceCenter, Service Manager & Service Desk
Westbury SMI Suite is the solution for self-service reporting from HP Service Manager
Hello we’re Westbury
– We are not satisfied with current ITSM reports
– I can’t extract the information from my Service Management tool
– Creating or modifying reports requires in depth technical database and developer skills. We don’t have that expertise in our company
– We want to focus on creating the reports, not understanding HP’s data model
– The canned reports that came with the tool are fine, but will not run on our configuration of the tool
– We have to hire experts for weeks and sometimes months to create the reports my management needs. Maintaining the reports will double the cost
– The need for ITSM reports is increasing…
Challenges in reporting
– A cost effective solution for reporting from HP SM• A solid reporting platform that supports your current and future goals
• Reduce costs and time delays for ITSM reporting
• Immediate value through rapid deployment and immediate results
– Faster turn-around times for HP SM reports• Move reporting power to the process owners and customers
• Remove the dependency on 3rd parties, reduce number of required iterations
• Let the ITSM team create, distribute and review reports
– Ease of use without data constraints• Get at all HP SM data without the need for technical knowledge
• Automatically run and distribute reports in easy formats
Requirements for reporting
Powerful, rapid and user-friendly ITSM reporting
– Dedicated, HP certified reporting solution built for HP Service Manager
– Off the shelf solution with low cost of ownership
– Rapid implementation, weeks not months
– Added functionality = added value: e.g. reporting on items including:• Service hours and non-accountable time for service events
• Pre-defined filters for standardized reporting
• Full and easy access to array fields: clocks, journals, CLOBS, BLOBS etc.
– Extensive out of the box reports
– Ongoing HP SM/SC compatibility through SMI Foundation
Why Westbury SMI Suite?
Westbury SMI Suite Architecture
• Relational database optimized for reporting; reports do not impact HP database performance• Out of the box integration with HP ServiceCenter / HP Service Manager database• Admin through GUI, no technical database or scripting knowledge required• Direct access to optimized reporting database available• No data warehouse architecture
– Getting to the hard to get at data
– Reporting against HP Best Practices
Practical approach to reporting
Live Demo and Q&A!
– Videos available on westbury-it.com
– ‘How to’ demos showing key steps and added value
– 60 second overview: The Westbury Difference
– Test drive
– Westbury Community Portal
– HP Joint Value Proposition (see .PDF)
– Product documentation
– Startup reports overview
– EU +31 35 582 1281
Information and Resources
Continue the conversation with your peers at the HP Software Community hp.com/go/swcommunity