A PROJECT REPORT

OF

STUDY ON CUSTOMER SATISFACTION OF R.O

BY:-

SAKTHIVEL.S

REG NO: 3511110582

IN

APPLEE R.O SYSTEM

A Report submitted in partial fulfillment of the requirements of MBA program of

SRM SCHOOL OF MANAGEMENT, SRM UNIVERSITY, CHENNAI

UNDER THE SUPERVISION AND GUIDANCE OF:

Faculty Guide: - Asst Prof. Ms.R.POONGUZHALI MBA(Ph.d)

Company Guide: - Mr.RAJESHKUMAR

DATE OF SUBMISSION: july2012

BONAFIDE CERTIFICATE

This is to certify that the project work entitled “CUSTOMER SATISFACTION” is a piece of

work done by SAKTHIVEL.S, student of SRM School of Management, SRM University, under

my guidance and supervision for the partial fulfillment of the course MBA, SRM School of

Management, SRM University, Kattankulathur, Chennai.

To the best of my knowledge and belief the thesis embodies the work of the candidate himself

and has been duly completed. Simultaneously, the thesis fulfills the requirements of the rules and

regulations related to the institute and I am assured that the project is up-to the standard both in

respect to the contents and language for being referred to the examiner.

Head of MBA FACULTY IN-CHARGE

Dr. JAYASHREE SURESH MS. R. POONGUZHALI

Date:

Station: Chennai

DECLARATION

I’m SAKTHIVEL.S (3511110582) hereby declare that the project report entitled “STUDY OF

CUSTOMER SATISFACTION SATISFICATION OF R.O ” is the produce of my sincere

effort. This Summer Internship Project Report is being submitted by me alone, at SRM School of

Management, SRM University, Chennai, for the partial fulfillment of the course MBA, and the

report has not been submitted to any other educational institutions for any other purpose.

Date: Signature

Internal Examiner : External Examiner:

ACKNOWLEDGEMENT

The satiation and euphoria that accompany the successful completion of task would be

incomplete without the mention of the people who made it possible.

After all, success is the epitome of hard work, severance, un-deferred missionary, zeal, steadfast

determination, and most of all encouraging guidance. So, with immense gratitude, I acknowledge

all those whose guidance and encouragement served as a “beacon light” and crowned our efforts

with success.

My sincere thanks to Mr. RAJESHKUMAR who was my project guide in the organization. I

thank him for allowing me to take up this project and helping me throughout the project for his

invaluable guidance, inspiration, support and uninterrupted supervision and monitoring of my

activities.

I would like to thank MS.R.POONGUZHALI MBA(PH.D.)for his proficient and wholehearted

support for guiding me to complete my thesis smoothly. Needless to add that without his advice

and support the thesis would never been completed. I will ever remain indebted towards my

parents and thank them for giving the financial and moral support throughout these days.

I am also deeply indebted to my friends and other colleagues for their help in the completion of

work.

(SAKTHIVEL.S)