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B2B communication for the promotion of blister packaging machines and understading international business process
EXECUTIVE SUMMARY
TITLE OF THE PROJECT:
“B2B Transaction For The promotion of Blister Packaging Machines And Understanding
the International Business Process ”
SCOPE OF THE STUDY:Enquiries generated during the project will help the company to get new customers
across the globe. Also this project have helped the company to promote the two products
(BP102 and BQS).
PURPOSE OF THE STUDY:The main purpose of project is to generate enquiries for the company from the chewing
gum and candy manufacturers all over the world.
“WHAT IS BLISTER PACKAGING? ”
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B2B communication for the promotion of blister packaging machines and understading international business process
This is the process of packing required product in desired configuration, in formed PVC
film and sealed with top Aluminum lidding foil. This kind of packaging acts as a barrier
to prevent moisture from damaging the capsule/products inside.
Barrier properties can be classified in the following ways:
Alu / Alu – 100% protection
PVC / Alu – 95% protection
PVDC / Alu – 98% protection
PVC film can be formed in following stages.
OBJECTIVES OF THE STUDY: To study the two products (BP102 and BQS).
To collect the information of chewing industry all over the world.
To promote two products among the chewing gum industry through email all over
the world.
To Understand the International Business process
FINDINGS: Got an enquiry from Nepal
Got an enquiry from Turkey
ANALYSIS: In the Analysis part we have considered a case study based on the enquiry got
from turkey and mentioned the treaty trade between India-Nepal as we have got
an enquiry from Nepal
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B2B communication for the promotion of blister packaging machines and understading international business process
INTRODUCTION
Company Profile Of
Pam Pac Machines Private LimitedPam Pac Machines Private Limited has been manufacturing Hi-tech Blister Packing and Carton
Packing Machines for the last several years. Pam Pac is a Group company of ACG Worldwide
which is one of the few Groups in the world offering end-to-end solutions for solid dosage
delivery system. The Group comprises ten companies, including subsidiary companies in the
USA, Indonesia and the Philippines. ACG worldwide is one of the largest manufacturers of hard
gelatin capsules in the world and has been serving the pharmaceutical industry for the last four
decades. Through its ten companies, ACG Worldwide is involved in a range of related activities
such as manufacture of empty gelatin capsule shells, packaging films, Machines for
Encapsulation, Blister Packing and Carton Packing and Formulation Processing.
ACG worldwide has established an unparalleled value chain in order to serve its worldwide
customer base with complete solutions to encapsulation. Pam Pac, a member of ACG Worldwide
is the flagship engineering company of the group. It is one of the largest Pharmaceutical Packing
Machinery Companies in Asia. The considerable synergy of Pam Pac with other Group
Companies enables it to offer its customers a comprehensive solution for manufacture of solid
dosage forms.
Pam Pac has a long experience in the field of blister packing and carton packing Machine s, and
has a wide range of products in its stable. The rotary forming Machines with automatic feeding
system used for varied purposes in the pharmaceutical industry in India and abroad give
negligible rejections and ensure better return on investment. These Machines are suitable for
packing tablets, and hard / soft gelatin capsules. Special versions of these Machines are suitable
for packing multi products i.e. different sizes of capsules and tablets in one blister, ampoules,
vials, battery cells, spark plugs, disposable syringes, tooth brushes, etc. High speed, Flat
compressed air forming and Flat sealing / Rotary sealing continuous motion Machines provide
high degree of sophistication and are suitable for blister packing of tablets / hard gelatin capsules,
soft gelatin capsules etc. Fully Automatic continuous motion horizontal cartoning Machines
with Rotary Pick up unit and Quick Changeover and are highly user friendly Machines. These
Machines are suitable for cartoning of blisters, tubes, vials+ ampoules, bottles, droppers, soaps,
photo film rolls, bearings, spark plugs, etc. The semiautomatic vertical cartoning Machines
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B2B communication for the promotion of blister packaging machines and understading international business process
incorporating advanced features, which provide a high degree of sophistication and are suitable
for cartoning of bottles, pouches, physician samples, blisters, strips and combination packs of
bottles+ dropper, Pouch+ spoons etc.
Pam Pac also provides complete Blister Packing and Cartoning Lines, which provide an
automated and integrated blister cartoning operation. These complete lines give highest levels of
reliability, need lesser maintenance and provide ease in operation.
Pam Pac has an obsession for innovative technology and the quest for the new product
development gives it an opportunity to deliver value added products to the customer.
Understanding market demands and requirements has always been a part of the business process
of Pam Pac.
The high degree of precision and ergonomics built into the Pam Pac range of products, make
them world class manufacturer of cGMP compliant.
Pam Pac operates in 40 countries around the globe and is a market leader in many countries. Most
Pam Pac customers are repeat buyers. Pam Pac partners the success and the growth of its
customers by giving them the best value for money and ensuring high standards of customer
support. Pam Pac gives the sense of partnership to its customers and its partners perceive Pam
Pac, not only as a pharmaceutical Machinery manufacturer, but also as a total solution provider in
the field of solid dosage encapsulation.
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B2B communication for the promotion of blister packaging machines and understading international business process
Quality Policy
We at Pam Pac Machines Private Limited, shall strive for leadership in packaging
machinery of pharma, food, cosmetics and hygiene products, catering to the
Pharmaceutical, FMCG and Engineering industry in domestic as well as international
markets.
Our objectives are to:
Continually improve quality of products and services.
Meet customers changing expectations on both stated and implied needs.
Cohesively work with both internal and external stakeholders.
Maintain a good atmosphere at the work-place and develop competent employees .
Continue to comply with safety, health and environmental norms.
Ensure optimum return on investment.
We shall work towards World Class Manufacturing (WCM) and align ourselves to GMP,
quality systems. We shall continually strive to synergistically integrate ourselves to the
ACG Worldwide and review our policies periodically to ensure continuous suitability.
We that these are understood, maintained and implemented at all levels in the
organization.
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Awards and Exhibition
ACG Worldwide, through its engineering company, participated in the Southpack,2008
exhibition,
Chennai, and it was a Non Pharma Exhibition, held on 27 – 29 June, 2008. We had
displayed AT-Pac from Pam Pac and DCW from Pam, We could manage to get Good
number of enquiries for AT-Pac and Sarong. Lots of FMCG customers visited our stall.
The participation was a grand success as machine created a lot of enthusiasm amongst the
visitor PAM India Wins the prestigious Febrafarma ‘ Machine ’ Award in Brazil.
Today is a moment of pride for India and for ACG Worldwide. The last 5 years of
continual
the Brazilian market has earned PAM, (a member of ACG Worldwide) and their agent,
Almapal
most prestigious award for the "Best Capsule filling machinery supplier". The award was
presented by the Brazilian Pharmaceutical Industry Federation (Febrafarma)
FCE Pharma where PAM Pharmaceuticals Mumbai was honoured. This is, also, for the
first
an Indian company is being honoured for excellence in this highly competitive by high
technology area. The other nominations for this category were IMA and MG2. To
everyone's surprise, BOSCH did not even figure in the nominees list. The award was
based on voting by pharmaceutical companies in Brazil based on their actual experience
with the vendor and the product. Febrafarma had derived a nominations list for
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B2B communication for the promotion of blister packaging machines and understading international business process
“ Quality Febrafarma Award ” , which happened during FCE Pharma from which the
winners
announced. ACG worldwide participates in propakasia 2008 "ACG Worldwide, through
its four group companies, Pam, Pampac, Associated
Packshield, participated in Propak Asia 2008 exhibition in Bangkok, Thailand during 11
2008..
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Human Resources
Management
• Sales & Marketing – 22.
• Service - 23.
• Purchase - 19.
• Design - 36.
• R&D - 9
• Plant- 12.
• QAC - 9.
• Admin- 7.
Operators
• Machine Shop – 45.
• Assembly - 33.
• Surface Treatment - 5.
• Electronics & Electrical - 8.
• Stores & Material Movement - 10.
• Inspection – 7.
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Partners
ACG Worldwide is one of the world's largest and most reputed manufacturers of
pharmaceutical empty capsules, pharma / packaging machinery and packaging films.
ACG Worldwide works in technical / financial collaboration with the worlds leading
companies including ALCAN, GLATT, HONEYWELL, THEEGARTEN PACTEC etc
exporting its products to over 60 countries including the USA, Europe and Japan. ACG
Worldwide has warehouses and marketing offices in several countries, including USA,
Asia and employees of different nationalities.
Vision and Mission Statement:We shall become leader in blister packing and cartooning machines in India for pharma
and non-pharma applications and with strong process in servicing export market.
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Business of PAM PAC
Pam Pac manufactures wide varieties of Blister and Cartoning machines.
.
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BLISTER PACKING MACHINES.
BP102
Machine description
- Fully automatic rotary thermoforming machine model BP – 102
Machine speed
Maximum speed for standard change parts 4.5 m/min – Linear speed or 120
punching strokes per minute.
Maximum speed for PRC change parts 3.5 m/min – linear speed. * In some cases, product governs the speed of the machine.
Product suitability on machine - All sizes of Hard gelatin Capsules i.e. Size # 00 to Size 5
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- All sizes of Soft gelatin capsules.
- All sizes and shapes of Tablets – Up to cavity depth of 12 mm.
- All Non Pharma products – Up to Cavity depth of 12 mm.
Maximum cavity depth
- 12 mm
Maximum blister size machine can offer
- 200 mm X 125 mm (Advance)
Maximum film width- PVC – 208 mm, Max. roll diameter – 400 mm with core of 70 – 76 mm
- Aluminum – 200 mm, Max. roll diameter – 250 mm with core of 70 – 76 mm
Electrical requirement – Power Supply
- Machine electrical compatible to 415 V / 380 V – 50 Hz, 3 Phase AC power supply or
- Machine electrical compatible to 220 V / 380 V – 60 Hz, 3 Phase AC power supply
(Country where machine to be installed to be indicated in the order)
- Main motor – 2.0 HP
- Connected load – 8 KW
Compressed air requirement
- Minimum 5 CFM at 6 kg/cm
Vacuum requirements for forming
- In built. 150 LPM, 25” of vacuum with 0.5 HP motor.
Chilled water requirements for Cooling
- 20 2 C at 7 – 8 LPM with 1 kg/cm water pressure.
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Attachments can be offered on machine
- Extra PVC roll mounting arrangement.
- PVC splicing station
- Print Registration & Control (PRC) system – For controlling eye mark.
- Non Filled Detection (NFD) system. – For empty blister rejection.
- Blister scoring arrangement.
- Blister perforation system.
- Embossing on blister.
- On line printer – Pam Pac make printing unit or Gottscho make USA.
- Special feeding system for products like Chiclets, Inhalers etc.
- 2 in 1 change part facility.
Principal of operation
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Key features of machine- Flatter blisters as compared to any Rotary thermoforming machine.
- Edge to Edge Punching – Zero wastage in web travels direction.
- Instant Start – Continuous forming and sealing process in every restart.
- Quick change over – 45 minutes including setting of change part.
Machine drive- Electronic logic is controlled by the Mitsubishi PLC (Touch screen)
- Drive is controlled by Mitsubishi AC variable speed drive.
Floor space requirements Length Width Height
- BP – 102 machine 4070 mm 1940 mm 2270 mm
13.35 feet 6.35 feet 7.45 feet
Approximate Weight Kgs Pounds
(Net) (Net)
- BP – 102 machine 1280 2816
Machine and room Layout- There should be at least 3.25 feet clearance between machine and room wall when all
doors are opened.* Our Standard layout of machine is attached
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Environmental conditions- Machine is designed to work at room temperature but the product, which needs to
pack, decides the room environmental conditions. Generally room temperature should
be maintained between 20 – 25 C / 70 – 80 F. The relative humidity should be
maintained below 50 % RH for most application. However certain product do require
some special precautions. Kindly refer the handling SOP for specific product for
more details.
Interlocks on machine
Interlocks Machine reaction
- Emergency Instant Machine stops
- PVC and Aluminum film end Machine stops and shows alarm on screen.
- Vacuum pump off Machine doesn’t start in run mode.
- Low & High temp. in forming & sealing Machine stops and shows alarm on screen.
- Low air pressure Machine stops and shows alarm on screen.
- Motor trip Machine stops and shows alarm on screen.
- Heater off Machine doesn’t start in run mode.
- High machine speed as per design Machine stops and shows alarm on screen.
- Thermocouple open Machine stops and shows alarm on screen.
- Front Guard Open Machine stops and shows alarm on screen.
- Rear cover open Machine stops and shows alarm on screen.
- Control cabinet door open Machine stops and shows alarm on screen.
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Machine configuration
- Machine has various stations to perform important basic functions i.e.
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BQS
Machine description- Fully automatic rotary thermoforming machine model BQS
Machine Capabilities.
- Suitable for PVC / ALU blisters.
- Suitable for ALU / ALU blister.
- Suitable for Blister Cartoning lines.
- PRC system with Edge to Edge cutting.
Machine speed
- Upto 45 strokes per min – PVC / ALU change part or 200 punching strokes/min.
- Upto 35 strokes per min – PVC / ALU change part.
* In some cases, product governs the speed of the machine.
Advantages - Highly accurate as fully controlled by Servo Motors – 5 nos.
- Highly Reliable Product feeding system due to continuous motion.
- Capable of doing ALU-ALU blisters.
- Edge to Edge punching – Zero Wastage in web travel direction.
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- High speed due to continuous motion of all stations.
- Can be put in line with cartoning machine.
- Quick change over – 90 minutes from product to product.
- Four pillar construction in forming and sealing station – gives Uniform pressure.
Product suitability on machine - All sizes of Hard gelatin Capsules i.e. Size # 00 to Size 5
- All sizes of Soft gelatin capsules.
All sizes and shapes of Tablets or Non Pharma product – Upto cavity depth of 12 mm.
Maximum cavity depth
- 12 mm
Maximum film width- PVC – 252 mm, Max. roll diameter – 400 mm with core of 70 – 76 mm
- Aluminum – 248 mm, Max. roll diameter – 250 mm with core of 70 – 76 mm
Maximum Draw off Length – Advance.- 180 mm.
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B2B communication for the promotion of blister packaging machines and understading international business process
Electrical requirement – Power Supply
- Machine electrical compatible to 415 V / 380 V – 50 Hz, 3 Phase AC power supply or
- Machine electrical compatible to 220 V / 380 V – 60 Hz, 3 Phase AC power supply
(Country where machine to be installed to be indicated in the order)
- Main Cam Servo motor – 6.5 Nm.
- Punching Servo Motor – 7.5 Nm.
- Pulling Servo Motor – 5.3 Nm.
- ALU/ALU Feeding Servo Motor – 0.6 Nm
- Printing unit Servo Motor – 0.6 Nm
- Connected load – 14 KW
Compressed air requirement
- 35 CFM at 6 kg/cm.
Vacuum requirements for forming
- In built. Vacuum capacity – 500 LPM, 25” vacuum and with 2 HP motor.
Attachments can be offered on machine
- Perforation and embossing facility.
- Print Registration & Control (PRC) system – For controlling eye mark.
- Non Filled Detection (NFD) system. – For empty blister rejection.
- Blister perforation and embossing system.
- Color camera system for product detection – Jackson Camera, USA.
- Stand alone collator system.
- ALU-ALU blister facility.
Machine drive- Electronic logic is controlled by the B&R PLC , Austria
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- Drive is controlled by B&R AC variable speed drive.
- Servo controlled in punching, pulling and Alu-Alu feeding system – B&R, Austria.
Floor space requirements Length Width Height
- BQS Basic machine 3870 mm 1825 mm 1770 mm
12.68 feet 5.98 feet 5.80 feet
Approximate Weight Kgs Pounds
(Net) (Net)
- BQS Basic machine 2535 5577
Machine and room Layout- There is at least 3.25 feet clearance between machine and room wall when all doors
are opened.
- There is at least 3.25 feet clearance between machine and ceiling. Our Standard layout of machine is attached as Annexure “E”
Environmental conditionsMachine is designed to work at room temperature should be maintained between 20 – 25
c / 70 – 80 f. The relative humidity should be maintained below 50 % RH for most
application. However certain product do require some special precautions. Kindly refer
the handling SOP for specific product for more details.
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Interlocks on machine
Interlocks Machine reaction
- Emergency Instant Machine stops
- PVC and Aluminum film end Machine stops at cycle end.
- Vacuum pump off Machine doesn’t start in run mode.
- Low & High temp. in forming & sealing Machine stops and shows alarm on screen.
- Low air pressure Machine stops at cycle end & shows alarm.
- Motor trip Machine stops at cycle end & shows alarm.
- Heater off Machine doesn’t start in run mode.
- Thermocouple open Machine stops at cycle end & shows alarm.
- Front Guard Open Machine stops at cycle end & shows alarm.
- No continuous product Machine stops at cycle end & shows alarm.
- Indexing fault Machine stops at cycle end & shows alarm.
- Water temperature – High Machine stops at cycle end & shows alarm.
- Cooling water flow – less Machine stops at cycle end & shows alarm.
Blister Samples produced on BQS machine
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Special Shape Blister (BQS)
B2B communication for the promotion of blister packaging machines and understading international business process
Machine configuratio
- Machine has various station to perform important basic function i.e.
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IMPORTANT CUSTOMERS:
Health Orchid ----------------India
Dr Reddy’s -------------------India, Brazil and Romania
Medopharm -------------------India
Apex ---------------------------India
Cipla ---------------------------India
Kent Gida ---------------------Turkey
Biocon -------------------------India
Torrent -------------------------India
Gsk -----------------------------India
Micro labs ---------------------India and USA
Zota ----------------------------India
Aventis -------------------------India and US
Aurobindo ---------------------India
Ranbaxy -----------------------India
Lupin ---------------------------US
Glenmark ----------------------India and Europe
IPCA ---------------------------India , UK and brazil
SUN ----------------------------India
UNICHEM --------------------India
Sandoz -------------------------Switzerland
Zydus --------------------------US
Intas ----------------------------India
Cassel --------------------------India
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DATA COLLECTED OF CHEWING GUM INDUSTRY
ACROSS THE GLOBE
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Sl.NO COMPANY NAME ADRESS
1 Sans Sucre
Nutraceuticals Inc.
Contact Person: Mr. Stefan Fox
Street Address: 2100
Marlowe# Ss1 19. 9
City: Montreal
Province/State: Quebec
Country/Region: Canada
Zip: H4A 3L6
Telephone: 1-514-5702476
Fax: 1-514-4849606
Website:http://www.sanssucre.us
Email Contact
2 NutraEnterprises Contact Person: Ms. Deborah Patrie
Street Address: 33802
Castano Drive
City: Dana Point
Province/State: California
Country/Region: United States
Zip: 92629
Telephone: 1 949-542-3278
Mobile Phone: 1-949-616-6335
Website:
http://www.wholesale-hoodia-california.com
3 Zoft Gum Company 10302 S. Federal Hwy #340
Port St. Lucie, FL 34952
E-mail:[email protected]
Telephone:1-800-214-4932
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B2B communication for the promotion of blister packaging machines and understading international business process
Facsimile:1-800-294-4223
4 Hilal Confectionery
(Pvt.) Ltd
Contact Person: Mr. Bader Uddin Farooqui
Street Address: 507-508,
Clifton Centre, Kehkashan Clifton,
City: Karachi
Province/State: Sindh
Country/Region: Pakistan
Zip: 75600
Telephone: 92-21-5872701-6
Mobile Phone: 00923332114883
5 President Candy Mfg.
Corp.
Contact Person: Ms. Yi Ting Yeh
Street Address: No.105,
Sec Jingling Rd, Pingjhen
City: Taoyuan
Country/Region: Taiwan
Zip: 324 Telephone: 886-3-4573751
Fax: 886-3-4685337
http://www.alibaba.com/member/presidentcandy/contactinfo.
html
6 Kaytaz Foreign Trade
Limited
Contact Person: Mr. Olcay Kaytaz
Street Address: Akcaburgaz Mevkii,
Alkop San. Sitesi A-3
Blok No : 18 B. Cekmece
City: Istanbul Country/Region: Turkey
Zip: 34555 Telephone: 90-212-8580719
Mobile Phone: 90 532 620 34 56
Fax: 90-212-8580713
Website: http://www.kaytaz.net
info @ kaytaz . net
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7 TOMS FOOD
PRODUCTS (PVT)
LTD
Contact Person: Mr. Suleman Gillani
Street Address: 95-E, Sector 31-D,
P & T Co-Operate Housing Society,
Korangi Industrial Area.
City: Karachi Province/State: Sind
Country/Region: Pakistan Zip: 74900
Telephone: 92-21-5052971-973
Fax: 92-21-5052970
Website:http://pk101253036.trustpass.alibaba.com
8 DANPAK FOOD
INDUSTRIES (PVT)
LTD
Contact Person: Mr. Noor Dhedhi
Street Address: E-29 Site Karachi
City: Karachi Province/State: Sindh
Country/Region: Pakistan
Zip: 75700,Telephone: 92-21-2577762
Mobile Phone: 0092-333-2292594
Fax: 92-21-2563435
Website: http://www.danpakfoods.com
9 WEBB CANDY INC Contact Person: Mr. Alan Webb
Street Address: 15197 Boulder Ave.
City: Rosemount ,
Province/State: Minnesota
Country/Region: United States ,
Zip: 55068
Telephone: 1-651-3228200 / 4231400
,Mobile Phone: 1-612-386-3511
Fax: 1-651-3228244
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Website: http://www.hiyamints.com
Email- [email protected]
10 Schuster Marketing
Corporation
Contact Person: Mr. Ole J. Wiersholm
Street Address: 6223
West Forest Home Avenue
City: Milwaukee ,
Province/State: Wisconsin
Country: United States ,Zip: 53220
Telephone: 1-414-5432999 ,
Mobile Phone: 14147372589
Fax: 1-414-5435588
Website: www.blitzpowermints.com
11 Richardson Brands
Company
101 Erie Blvd.,
Canajoharie, NY 13317 ·
Ph. 800.839.8938 ·
Fax 305.667.5390
http://www.richardsonbrands.com
12 PARACINKA AD Contact Person: Mr. Dusan Tripkovic
Street Address: Branka Krsmanovica 99
City: Paracin Country/Region: Serbia
Zip: 35250 ,Telephone: 381-35-563101
Fax: 381-35-563117
Website: http://www.paracinka.co.yu/
13 Nashua Media
Products
Contact Person: Mr. Peter van Noord
Street Address: Anetnnestraat 44 City: Almere
Country: Netherlands Zip: 1322 AH
Telephone: 31-36-5400395
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Mobile Phone: 31-627038952
Website: http://www.nashua.nl
14 Thai Lotte Co., Ltd. Country/Region: Thailand ,
Zip: 10500
Telephone: 662-2676287
Mobile Phone: 66813096558
Fax: 662-2676311
Website: http://www.lotte.co.th
Email : [email protected]
15 Dantler Group
Industries
City: Novo Hamburgo
Province/State: Rs
Country/Region: Brazil
Telephone: 55-51-3527 4486
Fax: 55-51-3527 4486
Website: http://www.dantlergroup.com
16 Millimed-Thailand
Co., Ltd.
Contact Person: Mr. Woratep Trikissayasopon
Street Address: 225 / 3-5
Ramintra Rd. Bangkhen
City: Bangkok
Country/Region: Thailand Zip: 10240
Telephone: 66-2-9459555
Mobile Phone: 66863770480
FAX: 66-2-9932488
http://www.alibaba.com/member/woratept/contactinfo.html
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17 International
Moroccan Food LTD
Contact Person: Mr. Ali Bennani
Street Address: 16 Rue De Champignier
City: Casablanca Country/Region: Morocco Zip: 20300
Telephone: 212-64-624406 Fax: 212-22-673215
http://www.alibaba.com/member/hamidbennani/
contactinfo.html
18 Gandour Company M.A.J Food Distribution Systems
Road 414, Street # 412
Industrial Area, Phase IV
Jeddah 21493 –
Kingdom of Saudi Arabia
P.O.Box: 13416
Telephone: 00966 2 636 6608
Fax: 00966 2 636 6869
E-mail: [email protected]
www.gandour.com
19 Kervan Gida Sanayi ve
Ticaret Limited STI.
City Haramidere State/Province Istanbul
Zip/Postal Code 34900
Country –Turkey
Phone +902128757690
Fax +902128757697
Website
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http://www.kervangida.com
Email-
20 PEARL
CONFECTIONERY
(PVT.) LTD
Contact Person -Mr. Jalaluddin Morani
Address Suite No. 2 & 3,
Karachi
Telephone No. 2564007-8
Fax 2564004
Email Address
[email protected]; [email protected]
21 Ganesh Riddhi Siddhi
Products
Contact Person: Mr. Deepak Agrawal
Street Address: National Highway
City: Biratnagar
Province/State: Morang
Country/Region: Nepal Zip: n/a
Telephone: 977-21-420800
Mobile Phone: 9852024337
Fax: 977-21-521873
Website:
http://www.alibaba.com/member/deepakbrt/contactinfo.html
22 Frutsi – Menzilci Kuyusu Mevkii Ankara Asfaltı Üstü No:19
Gebze / KOCAELİ / TURKEY
41400
Tel. : (90) 262 656 63 94
Fax : (90) 262 656 63 98
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http://www.frutsi.com.tr/
23 Ferndale
Confectionery pty Ltd
34 paddy’s drive
Delacombe
Victoria
Australia 3356
Tel -+6135335 1633
http://www.ferndaleconfectionery.com.au/contact/index.php
24 BATOOK CHEWING
GUM IND. LTD.,
P.O.BOX 25, AL-KHOBAR 31952,
KINGDOM OF SAUDI ARABIA
TEL :+966-3-812-1245 (10 Lines),
FAX :+966-3-812-2116,
TLX :870795 BAHACH SJ.
E-mail: [email protected]
25 Leaf Suomi Oy PO. BOX 406
Lemminkäisenkatu 32
20101 Turku
Finland
tel +385 10 30341
Xylitol Information Officer
Marjatta Sandstöm
26 Khayri kallas & Sons
International
Company
Tel1: +20 643750913 / 4 / 5
Fax: +20 643750912
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Email: [email protected]
27 Helikon Foods Contact Person: Mr. Oguzhan Nuri
Phone +90 (212) 855 82 32
Fax +90 (212) 855 82 33
Address: Helikon Foods Ltd
Kavaklý Mevkii Deniz Aktaþ Cad. Aktaþ Sk.
Acar Ýþ Merkezi 2 3/A
Beylikdüzü / Istanbul / Turkey
Email [email protected]
28 HighTech
International (HK)
Co.,Ltd.
Contact Person: Mr. Steven Richard
Street Address: 13c, Bitao Tower,
Honghu Road
Country/Region: Hong Kong
Telephone: 852-25186688,
Fax: 852-25189889
www.alibaba.com/member/hk100927127/contactinfo.html
29 SCITECH (HK)
LIMITED
Contact Person: Mr. Richard Michael
Street Address: 15 / F, Blk A,
Vigor Ind. Bldg,
14-20 Tat Rd, Tsing Yi,
Country/Region: Hong Kong
Telephone: 852-2433 7516
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Fax: 852-2433 7518
www.alibaba.com/member/hk100913881/contactinfo.html
30 Star Sci-Tech (HK)
Company Limited
Contact Person: Mr. Simon Michael
Street Address: Flat 9, 8 / F. ,
16-26 Wang Wo Tsai Street,
Tsuen Wan, N. T.
Country/Region: Hong Kong
Telephone: 852-2498 6518
Fax: 852-2498 6618
www.alibaba.com/member/hk100913910/contactinfo.html
31 YMG International
(HK) Co.,Limited
Contact Person: Mr. Yohn Stephen
Street Address: Rm 1713,
Rise Commercial Building
7-13granville Circuit,
Tsimshatsui
Country/Region: Hong Kong
Zip: 999077,
Telephone: 852---2735 4789
Fax: 852---2735 4788
www.alibaba.com/member/hk100158792/contactinfo.html
32 DAE HAN
CORPORATION
Contact Person: Mr. S. J. Han
Street Address: 342 LG Twin,
192 Kumi-Dong
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City: Bundang-Gu, Sungnam-SI
Country/Region: South Korea
Telephone: 82-31-7179712 ,
Fax: 82-31-7179719
Website: http://www.daehancorp.com
33 GT Trading Contact Person: Mr. Ill-ho Joe
Street Address: #103-605,
Samick Apts.,
Pungdeokcheon-dong,
City: Yongin ,State: Gyeonggi-do
Country/Region: South Korea
Telephone: 82-19-2297407 ,Mobile
Phone: 82192297407
Fax: 82-31-8917407
www.alibaba.com/member/hanmail/contactinfo.html
34 Verve, Inc. | Glee
Gum
Contact Person: Ms. Debbie Schimberg
Street Address: 305 Dudley St.
City: Providence, State: Rhode Island
Country: United States ,Zip: 02907
Telephone: 1-401-351-6415
Fax: 1-401-272-1204
www.alibaba.com/member/gleegum/contactinfo.html
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35 Alpine Nutrition 1311 Arnold way
Alpine , CA 91901
California
E-Mail: [email protected]
XylitolNow.com
36 Therabreath 10289 west pico blvd
Los Angeles, CA 90064
Tele- 1-800-963-9273
37 Southwestcandy Address:7750 E. Redfield Ste.103
Scottsdale, AZ 85260
Phone:480-361-2637/800-322-6391
Fax 480-664-3492
38 Alex Sweets Co.Ltd. Contact Person: Mr. Alex Ageloussis
Street Address: 39 Chancery
Lane# 01-02
Country/Region: Singapore Zip: 309568
Telephone: 65-9697-1583
Fax: 65-6352-1028
www.alibaba.com/member/sweetalex/contactinfo.html
39 Kinlly I & E
Enterprise
Contact Person: Mr. Simon Kok
Street Address: 63, Jalan Cantik 3,
City: Taman Pelangi Indah,State: Johor
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Country/Region: Malaysia Zip: 81800
Telephone: 60-7-861 3531
Mobile Phone: 6016-726 9538
Fax: 60-7-861 3531
www.alibaba.com/member/kinlly1973/contactinfo.html
40 MEXITRADE
INTERNACIONAL
Contact Person: Ms. Jeannette Conde
Street Address: AV. Contreras City:
Mexico
State: D. F. Country: Mexico,Zip:
10200
Telephone: 52-55-55958751
Fax: 52-55-84215755
Website: http://www.chicle.com.mx
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FIRST STAGE OF B2B COMMUNICATION
In first stage a letter has been drafted which gives the information about the two blister
packaging machines. The letter has been send to the chewing gum and confectionary
product manufacturing companies. Here the letter tries to convince the companies that
their product will be best packed with either of these two machines.
Email Address “ [email protected]”
Special Provisions made in email- If an enquiry comes to my email
address automatically same mail would have gone to my guide (GM-
International Business).
The Format of the letter of the letter which has been send to companies all over the
world.
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From: Exportsales Pampac/Marketing/Pune/Pam-Pac/ACG Worldwide
Date: 07/28/2008 12:37 PM
Subject: Blister packing solutions for your products.
Date 29'th July 2008
To,
Zed Candy.
Church Street,
Kilcock,Co Kildare,
Country :Ireland.
Tel: +353 1 6511100.
Fax: +353 1 6511143.
Dear Sir,
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We are pleased to present Pam Pac, an innovative solution provider for blister packing
and cartoning machines from India. Please find below details for blister packing chiclets,
candies, gums and smarties for your reference . We request you to reply to this mail, if
you have any product which can be served by us.
Pam-Pac Machines, comprehensive solution providers of packaging machinery from
India are pleased to introduce Blister packaging solutions for chiclet packing.
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Best regards,
Manasvi Hegde
Pam Pac machines Pvt Ltd
India.
Tel : +91 2114 237093.
Fax :+91 2114 237092.
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The Same letter has been send to all companies with the help of the data collected.
Only changes made in each letter is the contact person of that company and address with
their telephone numbers.
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Second stage of the B2B communication
Now in the second stage another letter has been drafted which is giving more information
about company. We have included the companies already buying machines from us and
the shapes in which these two machines can pack the products.
From: Exportsales Pampac/Marketing/Pune/Pam-Pac/ACG Worldwide To: [email protected] Date: 08/08/2008 02:34 PM Subject: Chiclet blister machines from Pam-Pac
Date: 8th Aug 2008.
To,
Therabreath
10289 west pico blvd,
Los Angeles, CA 90064,
Tel- 1-800-963-9273.
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Best regards,
For Pam Pac machines Pvt Ltd
Niranjan Mirje
Tel: +91 2114 237093.
Mobile: +91 97644 41218
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Fax:+91 2114 237092.
Common Export Documents
SHIPPING BILL
This is a statutory document prescribed for processing in customs for shipment of goods.
Generally four copied of shipping bills are submitted in difference colors each having
specific significance and use. Such documents for import are called Bill of Entry. While
filing the Shipping Bill, additional documents required depending upon the case are:
Invoice, packing list, copy of L/C, export licence, quality control certificate, GR form,
drawback claim application form, AR 4 form, etc.
GR FORM (EXCHANGE CONTROL DOCUMENT)
This is a declaration by the exporter in the format prescribed by RBI to be submitted
along with the shipping bill to customs. The declaration must contain the information
about sender, consignee, description of goods, full export value of goods in foreign
currency, etc. The exporter submits a duplicate of GR form with its bank along with
shipping documents. The bank endorses the copy after realization of sales proceeds and
sends it to RBI. The original copy submitted at customs is also directed to RBI by the
customs. The RBI confirms the realization of the proceeds as per full export value after
comparing the two copies.
AR 4-FORM
Every manufacturer for clearance of excisable goods files an application AR-4 from his
factory for export. The clearances can be ‘under claim for rebate of duty’ or ‘under
bond.’ The goods can be examined and sealed at the factory by a central excise officer
having jurisdiction over the factory. After shipment of goods, the customs officer
endorses AR-4 form, which is taken as evidence by excise authorities for considering
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rebate in duty or cancellation of bond.
BILL OF LADING
This is the principal shipping document between the shipper and the ocean career, shipper
and consignee and carrier and consignee. It functions as receipt for shipment of gods,
defines the term of contract between the shipper and the carrier and helps pass the title of
ownership of goods to consignee. It is a negotiable instrument and a document of
ownership of goods.
EGM
Export General Manifest is a document to be filed by steamer agents on behalf of the
master of vessel within seven days of the sailing of vessel. This contains complete detail
of the cargo loaded. The EGM is filed with the Export Documentation Center along with
the copies of shipping bill.
PROFORMA INVOICE
This is a provisional document drawn by the exporter giving details of description,
quantity, price and terms of supply of goods, which enables him to go through exchange
control formalities for opening an L/C. The Proforma invoice duly accepted by the buyer
is to be submitted to customs authorities along with shipping bill.
AIRWAY/SEAWAY BILL
For the carriage of the goods the shipper and the carrier (airline/shipping line) enters into
contract of carriage. It provides a proof to the shipper about the carriage of his
consignment and it includes customs declaration.
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BANK GUARANTEE / LEGAL UNDERTAKING
Wherever any duty free import is allowed, the importer has to execute a Legal
Undertaking (LUT)/Bank Guarantee (BG)/ Bond with the Customs Authority before
clearance of goods through the Customs. However, exporters with export turnover of
Rupees 5 crore or more in the current or preceding licencing year are exempted from
furnishing a BG for any of the Foreign Trade Policy schemes and may furnish a LUT in
lieu of BG.
CERTIFICATE OF ORIGIN
The Certificate of Origin is an instrument to establish evidence of the origin of goods
imported into any country. The certificates are issued under the ambit of the rules of
origin of any importing country that grants such concessions to tariffs or merely
stipulates a non-preferential certificate without granting any tariff concession. Various
countries have formulated their Rules of Origin, which grant greater access to goods from
the developing and the least developed countries under the preferential mode. There are
two categories of Certificate of Origin viz. (1) Preferential and (2) Non preferential.
Exporters looking for preferential treatment from the importing country need to produce
certificate of origin.
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SHIPPING TERMS
A.T. - It stands for American Terms (Marine Insurance). A term used to differentiate
between the conditions of American Policies with other nations, primarily England.
ABI - It stands for Automated Brokerage Interface. A system available to the US
Customs Brokers with the capabilities of computer and customs certification to transmit
and exchange the customs entries and other related information, facilitating prompt
release of imported cargo.
Advance Against Documents - It is the loan made on the security of documents
covering the shipment.
Advisory Capacity - It is a term, which indicates that the shipper's agent, or
representative is not empowered to make any definite decisions or adjustments without
the approval of the group or the individual being represented.
Air Freight Forwarder - They provide pickup and delivery service under their own
tariff, consolidates air shipments into larger units, prepares shipping documentation, and
also tenders shipments to the airlines. Since they do not usually operate their own aircraft,
they are also called "indirect air carriers." The airlines consider these forwarder as
shipper because they tender the shipment.
Air Waybill - It is a shipping document used for the transportation of airfreight that
includes conditions, limitations of liability, shipping instructions, description of
commodity, and the applicable transportation charges. It is usually similar to a non-
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negotiable bill of lading and is used for similar purposes.
All Risk Insurance - It is a clause in marine insurance policies which covers loss and
damage from external causes, like fire, collision, pilferage, etc. excluding innate flaws in
the goods, like decay, germination and faulty packaging, improper packing/ loading or
loss of market, war, strikes, riots and civil commotions. [also check Marine Insurance]
All-Risk Clause - It is an insurance provision providing additional coverage to an Open
Cargo Policy. It covers theft, pilferage, non-delivery, fresh water damage, breakage, and
leakage. It does not cover inherent vice, loss of market, and losses caused by delay.
Alongside - It is a term used for the side of a ship. The goods to be delivered "alongside"
are placed on the dock or barge within the reach of the transport ship's tackle so that they
can be loaded aboard the ship.
Belly Cargo - It is a term for freight accommodation below the main deck.
Berth - It is a term for the place beside a pier, quay or wharf where a vessel is loaded or
discharged.
Berth Liner Service - It is a regular scheduled steamship line having regular published
schedules to and fro the defined trade areas.
Berth or Liner Terms - It is the condition of carriage followed by a shipping company.
It also states that the costs for loading and unloading are borne by the carrier subject to
the custom of the port concerned.
Bill of Lading - A contract document agreement between the shipper and the customer
that acts as a receipt for the goods delivered to the carrier for shipment; a definition or
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description of the goods; and evidence of title to the relative goods. .
Cargo - It is a term for merchandise/ commodities/ freight carried by means of
transportation.
Cargo Receipt - It is a receipt of cargo issued by a consolidator for shipment. It is used
in ocean freight.
Carnet - It is a customs document, which permits the holder to carry or send
merchandise into a certain foreign countries temporarily for display, demonstration, or
any other related purpose without paying the duties or posting bonds.
Carrier, Common - It is public or privately owned firm or corporation which transports
goods of others over land, sea or air for a predefined freight rate.
Chargeable Kilo - A term used for rate of goods where the volume exceeds six cubic
metres to the tonne.
Charter - It is a contract to hire or lease transportation.
Charter Party - It is a contract between the owner of a vessel and a "charterer" who
rents use of the vessel or a part of its freight space. It usually includes the freight rates
and the ports that is involved in the transportation.
Combi - It is an aircraft having main deck divided into two sections, one fitted to seats
and the other used for cargo.
Consignee - A term for an individual or firm to whom the goods are shipped under a bill
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of lading.
Container Freight Station (CFS) - It is the facility in ocean carrier where the goods are
received by carrier for loading into containers or unloading from it and the carrier may
also assemble, hold, or store its containers or trailers in the place.
Dead Freight - It is a freight charge, which is paid by the charterer of a vessel for the
contracted space only and not for the partial unoccupied space.
Deadweight (DWT) - It is the total weight of cargo, stores and bunkers that a vessel can
lift when loaded to maximum draught as applicable under the circumstances. It is
expressed in tons.
Deferred Payment Credit - It is similar to the letter of credit, providing for payment
after presentation of shipping documents by exporter.
Delivered Duty Paid (DDP) - It is an Incoterm that means that the seller pays for all
transportation costs and bears all the risks until the goods are delivered and pays the duty.
It is also known as "free domicile."
Delivered Duty Unpaid (DDU) - It is an Incoterm that means that the sellers pays for all
transportation costs and bears all the risks until the goods are delivered, but does not pay
for the duty.
Demurrage - It is a penalty for exceeding the given free time for loading and unloading
at a pier or freight terminal.
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DEQ - It stands for 'delivered ex quay'/ duty paid. It is an incoterm where the title and
risk passes to the buyer if the goods are delivered on board the ship at the destination
point by the seller who on his part delivers the goods on dock at the destination point
cleared for import. It is used for sea or inland waterway transportation.
Dock Receipt - It is a receipt issued by an ocean carrier for a shipment received or
delivered at a pier or dock.
FOB (free on board) - It means that the seller is responsible for inland freight and all
other costs until the cargo is loaded on the vessel/ aircraft. The buyer is responsible for
ocean/ airfreight and marine/ air insurance.
I.C.T.F. - It stands for Intermodal Container Transfer Facility. It is an on-dock facility,
which moves containers from ship to rail or truck.
In-Bond - It is a term under which goods are transported, stored, or handled, prior to
clearance and release by customs.
Inland Carrier - It is a transportation line which hauls the export or import traffic
between ports and inland points.
Interline Agreement - It is an agreement between two or more airlines cooperating for
the carriage over particular routes.
Interline Shipping - It is a term used for the movement of a single shipment on more
than one carriers.
Jettison - It is the throwing of the cargo or ship's property overboard in a hope of saving
the ship from sinking.
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Knot (Nautical) - It is the unit of speed used in navigation. It is equivalent to one
nautical mile, or 6,080.20 feet per hour or 1.85 kilometers per hour. .
.
Marine Insurance - An insurance, which compensates the owner of goods transported
overseas in the event of loss that cannot be recovered from the carrier.
Marking (for marks) - It is the marking on the cargo to indicate the country of origin
where the article was produced.
No Objection Certificate - It is a document provided by the scheduled or national
airlines of many countries, which declares no objection to a proposed charter flight
operated by another airline.
No Objection Fee - Money paid by a charter airline to a scheduled airline so that it
waives its right of objection to its government, allowing a charter to take place.
Open Account - Credit extended to a foreign buyer without guarantee of payment.
Open Policy - It is a marine insurance policy that covers all shipments made by an
exporter over a period of time rather than to one shipment only.
Port Authority - It is a government body, which maintains various airports and/or ocean
cargo pier facilities, transit, sheds, loading equipment warehouses for air cargo, etc. in
international shipping. It enjoys the power of levying dockage and wharfage charges,
landing fees, etc.
Port Marks - It is an identifying set of letters, numbers and/or geometric symbols being
followed by the name of the port of destination. These are placed on export shipments.
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Prepaid Freight - The freight charges collected in the local currency of the country of
export.
.
Surety Bond - It is a written document promising to pay damages or to indemnify
against losses that are caused by the party or parties mentioned in the document, through
non-performance or through defalcation.
Surety Company - It is a term for an insurance company from where a bondholder can
obtain a surety bond.
With Particular Average (W.P.A.) - It is an insurance term, which means that a part of
loss or damage of goods is insured. Usually it must be caused by seawater. It can also be
extended to cover loss by theft, pilferage, delivery, leakage, and breakage.
Without Reserve - It is a term under which the agent or representative of a shipper is
empowered to make any decision and adjustments abroad without the approval of the
group or individual represented.
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FINDINGS (Got two enquiries)
1. Ganesh Riddhi Siddhi Products
Contact Person: Mr. Deepak Agrawal.
NEPAL.
(Through Email)
----- Forwarded by Exportsales Pampac/Marketing/Pune/Pam-Pac/ACG Worldwide on
08/12/2008 12:58 PM -----
From: "[email protected]" <[email protected]>
To: "[email protected]" <[email protected]>
Date: 08/04/2008 11:19 AM
Subject: Message from Alibaba
Dear Mr. Manasvi Hegde,
Mr. Deepak Agrawal has viewed your products/company on Alibaba.com and wants to
communicate with you. He has added you to his contact list, so please sign in to add him
as your contacts
View the Contact Information
Name:Mr. Deepak Agrawal Add to Contact List
Company:Ganesh Riddhi Siddhi Products
Address:National Highway
Country/Territory: Nepal
Phone:977-21-420800
Fax: 977-21-521873
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If you have received this email by mistake or have any questions regarding it,
simply contact us at [email protected]
2. Kervan Gida Sanayi ve Ticaret Limited STI.
Istanbul,Turkey.
This second enquiry has come through call which has been handled by
GM-International Business
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ANALYSIS
1. Case: Kervan Gida Sanayi ve Ticaret Limited STI
An enquiry has come for BP102 that is for Blister packing machine from Istanbul
(Turkey). Asking the price of the machine and other details.
The price of the machine is Rs 1 lakh. A local company in turkey is offering same
machine for Rs 1.10 lakh.
Import tax in Turkey for the machine is 30%. If the company buys the machine from s it
will cost them for Rs 1.30 lakh.
Question What are the services and offers we should include so that they will buy the
machine from us.
SUGESTIONS FOR CASE
To confirm that the company will buy our product rather than buying from a
local company from Turkey, we should provide following services and
offers.
Quality assurance of the machine.
Best Service after sale.
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We can provide freight charges.
2. As a part of second enquiry we have found out the treaty trade
between India and Nepal
TREATY OF TRADE BETWEEN THE
GOVERNMENT OF INDIA AND
GOVERNMENT OF NEPAL
The Government of India and His Government of Nepal (hereinafter referred to as the
Contracting Parties),
Being conscious of the need to fortify the traditional connection between the markets of
the two countries,
Being animated by the desire to strengthen economic cooperation between them,
Impelled by the urge to develop their economies for their several and mutual benefit, and
Convinced of the benefits of mutual sharing of scientific and technical knowledge and
experience to promote mutual trade,
Have resolved to conclude a Treaty of Trade in order to expand trade between their
respective territories and encourage collaboration in economic development, and
Have for this purpose appointed as their Plenipotentiaries the following persons, namely,
For the government of India Shri P. Chidambaram,
Minister of State for Commerce
Government of Nepal Minister of Commerce
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Who, having exchanged their full powers and found them good and in due form, have
agreed as follows:
Government of Nepal, with a view to continuing preferences given to Indian exports,
will waive additional customs duty on all Indian exports during the validity of the Treaty.
(a) This Treaty shall remain in force **for a period of five years from 6thMarch, 2002
to 5th March, 2007 and shall be automatically extended for further periods of five (5)
years at a time, unless either of the parties gives to the other a written notice, three
months in advance, of its intention to terminate the Treaty.
(b)* This Treaty may be amended or modified by mutual consent of the parties.
Done in duplicate in Hindi, Nepali and English languages, all the texts being equally
authentic, at New Delhi on 6th December 1991. In case of doubt, the English text will
prevail.
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SWOT Analysis
STRENGTH
Agents spread through out the world helps to get costumers.
Strong service after sale binds the existing costumers well with our company.
WEAKNESSES
Inventory management is not so strong as compared to our competitors.
Companies like BENZOR have stock supply of 25 machines per month.
OPPORTUNITIES
There are lots of opportunities in chewing gum and confectionary product
manufacturing Industry.
Pam-Pac is developing a new technology known as THINK FORMING in blister
packing machinery which will provide more opportunities in future for the
company.
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As the company already have good costumers with it, like RANBAXY,CIPLA
and KENT GIDA (TURKEY). It will help to extend existing costumer base in
chewing gum industry. As we can add as references when contacting with other
companies.
THREATS
As stock is not up to the satisfactory level , delay in deliveries may affect the
business.
SUGESTIONS
While drafting the letter I have suggested some ideas.
A separate team has to be formed to promote the Blister
packing Machines in chewing gum industry as there is still lot
of potential in chewing gum industry all over the world.
Stock has to be maintained using inventory techniques like
EOQ and ABC. Which could help the company to supply the
costumers in time as compared to competitors.
Spread the business with Nepal as there is treaty trade between
India and Nepal.
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CONCLUSION
Marketing is one of the important part of manufacturing companies. To expand the
business all over the globe International Business marketing is must.
Under the project title “B2B Communication for the Promotion of Blister Packaging
Machines and to understand International Business Process ” i could understand how
B2B communication process goes and how international marketing is done.
Pam-Pac Machines Pvt Ltd is well organized company and is it has helped me to
understand these two processes and the project has helped to get enquiries for the
company from chewing gum industries across the globe.
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BIBLIOGRAPHY
1.Books:
Employee Training, Manual of Pam-Pac
Management Development, Page No.280-302
2.Websites
Company websites:
www.pampac.com
www.acgworld.com
Other websites:
www.alibaba.com
www.tradecity.com
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ANNEXURE
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B2B communication for the promotion of blister packaging machines and understading international business process
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