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A Project Report on B2B communication for the promotion of blister packaging machines and understa

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B2B communication for the promotion of blister packaging machines and understading international business process EXECUTIVE SUMMARY TITLE OF THE PROJECT: “B2B Transaction For The promotion of Blister Packaging Machines And Understanding the International Business Process SCOPE OF THE STUDY: Enquiries generated during the project will help the company to get new customers across the globe. Also this project have helped the company to promote the two products (BP102 and BQS). PURPOSE OF THE STUDY: The main purpose of project is to generate enquiries for the company from the chewing gum and candy manufacturers all over the world. WHAT IS BLISTER PACKAGING? Babasabpatilfreepptmba.com Page 1
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Page 1: A Project Report on B2B communication for the promotion of blister packaging  machines and  understa

B2B communication for the promotion of blister packaging machines and understading international business process

EXECUTIVE SUMMARY

TITLE OF THE PROJECT:

“B2B Transaction For The promotion of Blister Packaging Machines And Understanding

the International Business Process ”

SCOPE OF THE STUDY:Enquiries generated during the project will help the company to get new customers

across the globe. Also this project have helped the company to promote the two products

(BP102 and BQS).

PURPOSE OF THE STUDY:The main purpose of project is to generate enquiries for the company from the chewing

gum and candy manufacturers all over the world.

“WHAT IS BLISTER PACKAGING? ”

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B2B communication for the promotion of blister packaging machines and understading international business process

This is the process of packing required product in desired configuration, in formed PVC

film and sealed with top Aluminum lidding foil. This kind of packaging acts as a barrier

to prevent moisture from damaging the capsule/products inside.

Barrier properties can be classified in the following ways:

Alu / Alu – 100% protection

PVC / Alu – 95% protection

PVDC / Alu – 98% protection

PVC film can be formed in following stages.

OBJECTIVES OF THE STUDY: To study the two products (BP102 and BQS).

To collect the information of chewing industry all over the world.

To promote two products among the chewing gum industry through email all over

the world.

To Understand the International Business process

FINDINGS: Got an enquiry from Nepal

Got an enquiry from Turkey

ANALYSIS: In the Analysis part we have considered a case study based on the enquiry got

from turkey and mentioned the treaty trade between India-Nepal as we have got

an enquiry from Nepal

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B2B communication for the promotion of blister packaging machines and understading international business process

INTRODUCTION

Company Profile Of

Pam Pac Machines Private LimitedPam Pac Machines Private Limited has been manufacturing Hi-tech Blister Packing and Carton

Packing Machines for the last several years. Pam Pac is a Group company of ACG Worldwide

which is one of the few Groups in the world offering end-to-end solutions for solid dosage

delivery system. The Group comprises ten companies, including subsidiary companies in the

USA, Indonesia and the Philippines. ACG worldwide is one of the largest manufacturers of hard

gelatin capsules in the world and has been serving the pharmaceutical industry for the last four

decades. Through its ten companies, ACG Worldwide is involved in a range of related activities

such as manufacture of empty gelatin capsule shells, packaging films, Machines for

Encapsulation, Blister Packing and Carton Packing and Formulation Processing.

ACG worldwide has established an unparalleled value chain in order to serve its worldwide

customer base with complete solutions to encapsulation. Pam Pac, a member of ACG Worldwide

is the flagship engineering company of the group. It is one of the largest Pharmaceutical Packing

Machinery Companies in Asia. The considerable synergy of Pam Pac with other Group

Companies enables it to offer its customers a comprehensive solution for manufacture of solid

dosage forms.

Pam Pac has a long experience in the field of blister packing and carton packing Machine s, and

has a wide range of products in its stable. The rotary forming Machines with automatic feeding

system used for varied purposes in the pharmaceutical industry in India and abroad give

negligible rejections and ensure better return on investment. These Machines are suitable for

packing tablets, and hard / soft gelatin capsules. Special versions of these Machines are suitable

for packing multi products i.e. different sizes of capsules and tablets in one blister, ampoules,

vials, battery cells, spark plugs, disposable syringes, tooth brushes, etc. High speed, Flat

compressed air forming and Flat sealing / Rotary sealing continuous motion Machines provide

high degree of sophistication and are suitable for blister packing of tablets / hard gelatin capsules,

soft gelatin capsules etc. Fully Automatic continuous motion horizontal cartoning Machines

with Rotary Pick up unit and Quick Changeover and are highly user friendly Machines. These

Machines are suitable for cartoning of blisters, tubes, vials+ ampoules, bottles, droppers, soaps,

photo film rolls, bearings, spark plugs, etc. The semiautomatic vertical cartoning Machines

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incorporating advanced features, which provide a high degree of sophistication and are suitable

for cartoning of bottles, pouches, physician samples, blisters, strips and combination packs of

bottles+ dropper, Pouch+ spoons etc.

Pam Pac also provides complete Blister Packing and Cartoning Lines, which provide an

automated and integrated blister cartoning operation. These complete lines give highest levels of

reliability, need lesser maintenance and provide ease in operation.

Pam Pac has an obsession for innovative technology and the quest for the new product

development gives it an opportunity to deliver value added products to the customer.

Understanding market demands and requirements has always been a part of the business process

of Pam Pac.

The high degree of precision and ergonomics built into the Pam Pac range of products, make

them world class manufacturer of cGMP compliant.

Pam Pac operates in 40 countries around the globe and is a market leader in many countries. Most

Pam Pac customers are repeat buyers. Pam Pac partners the success and the growth of its

customers by giving them the best value for money and ensuring high standards of customer

support. Pam Pac gives the sense of partnership to its customers and its partners perceive Pam

Pac, not only as a pharmaceutical Machinery manufacturer, but also as a total solution provider in

the field of solid dosage encapsulation.

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Quality Policy

We at Pam Pac Machines Private Limited, shall strive for leadership in packaging

machinery of pharma, food, cosmetics and hygiene products, catering to the

Pharmaceutical, FMCG and Engineering industry in domestic as well as international

markets.

Our objectives are to:

Continually improve quality of products and services.

Meet customers changing expectations on both stated and implied needs.

Cohesively work with both internal and external stakeholders.

Maintain a good atmosphere at the work-place and develop competent employees .

Continue to comply with safety, health and environmental norms.

Ensure optimum return on investment.

We shall work towards World Class Manufacturing (WCM) and align ourselves to GMP,

quality systems. We shall continually strive to synergistically integrate ourselves to the

ACG Worldwide and review our policies periodically to ensure continuous suitability.

We that these are understood, maintained and implemented at all levels in the

organization.

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Awards and Exhibition

ACG Worldwide, through its engineering company, participated in the Southpack,2008

exhibition,

Chennai, and it was a Non Pharma Exhibition, held on 27 – 29 June, 2008. We had

displayed AT-Pac from Pam Pac and DCW from Pam, We could manage to get Good

number of enquiries for AT-Pac and Sarong. Lots of FMCG customers visited our stall.

The participation was a grand success as machine created a lot of enthusiasm amongst the

visitor PAM India Wins the prestigious Febrafarma ‘ Machine ’ Award in Brazil.

Today is a moment of pride for India and for ACG Worldwide. The last 5 years of

continual

the Brazilian market has earned PAM, (a member of ACG Worldwide) and their agent,

Almapal

most prestigious award for the "Best Capsule filling machinery supplier". The award was

presented by the Brazilian Pharmaceutical Industry Federation (Febrafarma)

FCE Pharma where PAM Pharmaceuticals Mumbai was honoured. This is, also, for the

first

an Indian company is being honoured for excellence in this highly competitive by high

technology area. The other nominations for this category were IMA and MG2. To

everyone's surprise, BOSCH did not even figure in the nominees list. The award was

based on voting by pharmaceutical companies in Brazil based on their actual experience

with the vendor and the product. Febrafarma had derived a nominations list for

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“ Quality Febrafarma Award ” , which happened during FCE Pharma from which the

winners

announced. ACG worldwide participates in propakasia 2008 "ACG Worldwide, through

its four group companies, Pam, Pampac, Associated

Packshield, participated in Propak Asia 2008 exhibition in Bangkok, Thailand during 11

2008..

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Human Resources

Management

• Sales & Marketing – 22.

• Service - 23.

• Purchase - 19.

• Design - 36.

• R&D - 9

• Plant- 12.

• QAC - 9.

• Admin- 7.

Operators

• Machine Shop – 45.

• Assembly - 33.

• Surface Treatment - 5.

• Electronics & Electrical - 8.

• Stores & Material Movement - 10.

• Inspection – 7.

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Partners

ACG Worldwide is one of the world's largest and most reputed manufacturers of

pharmaceutical empty capsules, pharma / packaging machinery and packaging films.

ACG Worldwide works in technical / financial collaboration with the worlds leading

companies including ALCAN, GLATT, HONEYWELL, THEEGARTEN PACTEC etc

exporting its products to over 60 countries including the USA, Europe and Japan. ACG

Worldwide has warehouses and marketing offices in several countries, including USA,

Asia and employees of different nationalities.  

Vision and Mission Statement:We shall become leader in blister packing and cartooning machines in India for pharma

and non-pharma applications and with strong process in servicing export market.

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Business of PAM PAC

Pam Pac manufactures wide varieties of Blister and Cartoning machines.

.

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BLISTER PACKING MACHINES.

BP102

Machine description

- Fully automatic rotary thermoforming machine model BP – 102

Machine speed

Maximum speed for standard change parts 4.5 m/min – Linear speed or 120

punching strokes per minute.

Maximum speed for PRC change parts 3.5 m/min – linear speed. * In some cases, product governs the speed of the machine.

Product suitability on machine - All sizes of Hard gelatin Capsules i.e. Size # 00 to Size 5

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- All sizes of Soft gelatin capsules.

- All sizes and shapes of Tablets – Up to cavity depth of 12 mm.

- All Non Pharma products – Up to Cavity depth of 12 mm.

Maximum cavity depth

- 12 mm

Maximum blister size machine can offer

- 200 mm X 125 mm (Advance)

Maximum film width- PVC – 208 mm, Max. roll diameter – 400 mm with core of 70 – 76 mm

- Aluminum – 200 mm, Max. roll diameter – 250 mm with core of 70 – 76 mm

Electrical requirement – Power Supply

- Machine electrical compatible to 415 V / 380 V – 50 Hz, 3 Phase AC power supply or

- Machine electrical compatible to 220 V / 380 V – 60 Hz, 3 Phase AC power supply

(Country where machine to be installed to be indicated in the order)

- Main motor – 2.0 HP

- Connected load – 8 KW

Compressed air requirement

- Minimum 5 CFM at 6 kg/cm

Vacuum requirements for forming

- In built. 150 LPM, 25” of vacuum with 0.5 HP motor.

Chilled water requirements for Cooling

- 20 2 C at 7 – 8 LPM with 1 kg/cm water pressure.

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Attachments can be offered on machine

- Extra PVC roll mounting arrangement.

- PVC splicing station

- Print Registration & Control (PRC) system – For controlling eye mark.

- Non Filled Detection (NFD) system. – For empty blister rejection.

- Blister scoring arrangement.

- Blister perforation system.

- Embossing on blister.

- On line printer – Pam Pac make printing unit or Gottscho make USA.

- Special feeding system for products like Chiclets, Inhalers etc.

- 2 in 1 change part facility.

Principal of operation

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Key features of machine- Flatter blisters as compared to any Rotary thermoforming machine.

- Edge to Edge Punching – Zero wastage in web travels direction.

- Instant Start – Continuous forming and sealing process in every restart.

- Quick change over – 45 minutes including setting of change part.

Machine drive- Electronic logic is controlled by the Mitsubishi PLC (Touch screen)

- Drive is controlled by Mitsubishi AC variable speed drive.

Floor space requirements Length Width Height

- BP – 102 machine 4070 mm 1940 mm 2270 mm

13.35 feet 6.35 feet 7.45 feet

Approximate Weight Kgs Pounds

(Net) (Net)

- BP – 102 machine 1280 2816

Machine and room Layout- There should be at least 3.25 feet clearance between machine and room wall when all

doors are opened.* Our Standard layout of machine is attached

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Environmental conditions- Machine is designed to work at room temperature but the product, which needs to

pack, decides the room environmental conditions. Generally room temperature should

be maintained between 20 – 25 C / 70 – 80 F. The relative humidity should be

maintained below 50 % RH for most application. However certain product do require

some special precautions. Kindly refer the handling SOP for specific product for

more details.

Interlocks on machine

Interlocks Machine reaction

- Emergency Instant Machine stops

- PVC and Aluminum film end Machine stops and shows alarm on screen.

- Vacuum pump off Machine doesn’t start in run mode.

- Low & High temp. in forming & sealing Machine stops and shows alarm on screen.

- Low air pressure Machine stops and shows alarm on screen.

- Motor trip Machine stops and shows alarm on screen.

- Heater off Machine doesn’t start in run mode.

- High machine speed as per design Machine stops and shows alarm on screen.

- Thermocouple open Machine stops and shows alarm on screen.

- Front Guard Open Machine stops and shows alarm on screen.

- Rear cover open Machine stops and shows alarm on screen.

- Control cabinet door open Machine stops and shows alarm on screen.

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Machine configuration

- Machine has various stations to perform important basic functions i.e.

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BQS

Machine description- Fully automatic rotary thermoforming machine model BQS

Machine Capabilities.

- Suitable for PVC / ALU blisters.

- Suitable for ALU / ALU blister.

- Suitable for Blister Cartoning lines.

- PRC system with Edge to Edge cutting.

Machine speed

- Upto 45 strokes per min – PVC / ALU change part or 200 punching strokes/min.

- Upto 35 strokes per min – PVC / ALU change part.

* In some cases, product governs the speed of the machine.

Advantages - Highly accurate as fully controlled by Servo Motors – 5 nos.

- Highly Reliable Product feeding system due to continuous motion.

- Capable of doing ALU-ALU blisters.

- Edge to Edge punching – Zero Wastage in web travel direction.

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- High speed due to continuous motion of all stations.

- Can be put in line with cartoning machine.

- Quick change over – 90 minutes from product to product.

- Four pillar construction in forming and sealing station – gives Uniform pressure.

Product suitability on machine - All sizes of Hard gelatin Capsules i.e. Size # 00 to Size 5

- All sizes of Soft gelatin capsules.

All sizes and shapes of Tablets or Non Pharma product – Upto cavity depth of 12 mm.

Maximum cavity depth

- 12 mm

Maximum film width- PVC – 252 mm, Max. roll diameter – 400 mm with core of 70 – 76 mm

- Aluminum – 248 mm, Max. roll diameter – 250 mm with core of 70 – 76 mm

Maximum Draw off Length – Advance.- 180 mm.

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Electrical requirement – Power Supply

- Machine electrical compatible to 415 V / 380 V – 50 Hz, 3 Phase AC power supply or

- Machine electrical compatible to 220 V / 380 V – 60 Hz, 3 Phase AC power supply

(Country where machine to be installed to be indicated in the order)

- Main Cam Servo motor – 6.5 Nm.

- Punching Servo Motor – 7.5 Nm.

- Pulling Servo Motor – 5.3 Nm.

- ALU/ALU Feeding Servo Motor – 0.6 Nm

- Printing unit Servo Motor – 0.6 Nm

- Connected load – 14 KW

Compressed air requirement

- 35 CFM at 6 kg/cm.

Vacuum requirements for forming

- In built. Vacuum capacity – 500 LPM, 25” vacuum and with 2 HP motor.

Attachments can be offered on machine

- Perforation and embossing facility.

- Print Registration & Control (PRC) system – For controlling eye mark.

- Non Filled Detection (NFD) system. – For empty blister rejection.

- Blister perforation and embossing system.

- Color camera system for product detection – Jackson Camera, USA.

- Stand alone collator system.

- ALU-ALU blister facility.

Machine drive- Electronic logic is controlled by the B&R PLC , Austria

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- Drive is controlled by B&R AC variable speed drive.

- Servo controlled in punching, pulling and Alu-Alu feeding system – B&R, Austria.

Floor space requirements Length Width Height

- BQS Basic machine 3870 mm 1825 mm 1770 mm

12.68 feet 5.98 feet 5.80 feet

Approximate Weight Kgs Pounds

(Net) (Net)

- BQS Basic machine 2535 5577

Machine and room Layout- There is at least 3.25 feet clearance between machine and room wall when all doors

are opened.

- There is at least 3.25 feet clearance between machine and ceiling. Our Standard layout of machine is attached as Annexure “E”

Environmental conditionsMachine is designed to work at room temperature should be maintained between 20 – 25

c / 70 – 80 f. The relative humidity should be maintained below 50 % RH for most

application. However certain product do require some special precautions. Kindly refer

the handling SOP for specific product for more details.

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Interlocks on machine

Interlocks Machine reaction

- Emergency Instant Machine stops

- PVC and Aluminum film end Machine stops at cycle end.

- Vacuum pump off Machine doesn’t start in run mode.

- Low & High temp. in forming & sealing Machine stops and shows alarm on screen.

- Low air pressure Machine stops at cycle end & shows alarm.

- Motor trip Machine stops at cycle end & shows alarm.

- Heater off Machine doesn’t start in run mode.

- Thermocouple open Machine stops at cycle end & shows alarm.

- Front Guard Open Machine stops at cycle end & shows alarm.

- No continuous product Machine stops at cycle end & shows alarm.

- Indexing fault Machine stops at cycle end & shows alarm.

- Water temperature – High Machine stops at cycle end & shows alarm.

- Cooling water flow – less Machine stops at cycle end & shows alarm.

Blister Samples produced on BQS machine

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Special Shape Blister (BQS)

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Machine configuratio

- Machine has various station to perform important basic function i.e.

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IMPORTANT CUSTOMERS:

Health Orchid ----------------India

Dr Reddy’s -------------------India, Brazil and Romania

Medopharm -------------------India

Apex ---------------------------India

Cipla ---------------------------India

Kent Gida ---------------------Turkey

Biocon -------------------------India

Torrent -------------------------India

Gsk -----------------------------India

Micro labs ---------------------India and USA

Zota ----------------------------India

Aventis -------------------------India and US

Aurobindo ---------------------India

Ranbaxy -----------------------India

Lupin ---------------------------US

Glenmark ----------------------India and Europe

IPCA ---------------------------India , UK and brazil

SUN ----------------------------India

UNICHEM --------------------India

Sandoz -------------------------Switzerland

Zydus --------------------------US

Intas ----------------------------India

Cassel --------------------------India

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DATA COLLECTED OF CHEWING GUM INDUSTRY

ACROSS THE GLOBE

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Sl.NO COMPANY NAME ADRESS

1 Sans Sucre

Nutraceuticals Inc.

Contact Person: Mr. Stefan Fox

Street Address: 2100

Marlowe# Ss1 19. 9

City: Montreal

Province/State: Quebec

Country/Region: Canada

Zip: H4A 3L6

Telephone: 1-514-5702476

Fax: 1-514-4849606

Website:http://www.sanssucre.us

Email Contact

[email protected]

2 NutraEnterprises Contact Person: Ms. Deborah Patrie

Street Address: 33802

Castano Drive

City: Dana Point

Province/State: California

Country/Region: United States

Zip: 92629

Telephone: 1 949-542-3278

Mobile Phone: 1-949-616-6335

Website:

http://www.wholesale-hoodia-california.com

3 Zoft Gum Company 10302 S. Federal Hwy #340

Port St. Lucie, FL 34952

E-mail:[email protected]

Telephone:1-800-214-4932

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Facsimile:1-800-294-4223

4 Hilal Confectionery

(Pvt.) Ltd

Contact Person: Mr. Bader Uddin Farooqui

Street Address: 507-508,

Clifton Centre, Kehkashan Clifton,

City: Karachi

Province/State: Sindh

Country/Region: Pakistan

Zip: 75600

Telephone: 92-21-5872701-6

Mobile Phone: 00923332114883

[email protected]

5 President Candy Mfg.

Corp.

Contact Person: Ms. Yi Ting Yeh

Street Address: No.105,

Sec Jingling Rd, Pingjhen

City: Taoyuan

Country/Region: Taiwan

Zip: 324 Telephone: 886-3-4573751

Fax: 886-3-4685337

http://www.alibaba.com/member/presidentcandy/contactinfo.

html

6 Kaytaz Foreign Trade

Limited

Contact Person: Mr. Olcay Kaytaz

Street Address: Akcaburgaz Mevkii,

Alkop San. Sitesi A-3

Blok No : 18 B. Cekmece

City: Istanbul Country/Region: Turkey

Zip: 34555 Telephone: 90-212-8580719

Mobile Phone: 90 532 620 34 56

Fax: 90-212-8580713

Website: http://www.kaytaz.net

info @ kaytaz . net

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7 TOMS FOOD

PRODUCTS (PVT)

LTD

Contact Person: Mr. Suleman Gillani

Street Address: 95-E, Sector 31-D,

P & T Co-Operate Housing Society,

Korangi Industrial Area.

City: Karachi Province/State: Sind

Country/Region: Pakistan Zip: 74900

Telephone: 92-21-5052971-973

Fax: 92-21-5052970

Website:http://pk101253036.trustpass.alibaba.com

8 DANPAK FOOD

INDUSTRIES (PVT)

LTD

Contact Person: Mr. Noor Dhedhi

Street Address: E-29 Site Karachi

City: Karachi Province/State: Sindh

Country/Region: Pakistan

Zip: 75700,Telephone: 92-21-2577762

Mobile Phone: 0092-333-2292594

Fax: 92-21-2563435

Website: http://www.danpakfoods.com

[email protected]

9 WEBB CANDY INC Contact Person: Mr. Alan Webb

Street Address: 15197 Boulder Ave.

City: Rosemount ,

Province/State: Minnesota

Country/Region: United States ,

Zip: 55068

Telephone: 1-651-3228200 / 4231400

,Mobile Phone: 1-612-386-3511

Fax: 1-651-3228244

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Website: http://www.hiyamints.com

Email- [email protected]

10 Schuster Marketing

Corporation

Contact Person: Mr. Ole J. Wiersholm

Street Address: 6223

West Forest Home Avenue

City: Milwaukee ,

Province/State: Wisconsin

Country: United States ,Zip: 53220

Telephone: 1-414-5432999 ,

Mobile Phone: 14147372589

Fax: 1-414-5435588

Website: www.blitzpowermints.com

[email protected]

11 Richardson Brands

Company

101 Erie Blvd.,

Canajoharie, NY 13317 ·

Ph. 800.839.8938 ·

Fax 305.667.5390

http://www.richardsonbrands.com

[email protected]

12 PARACINKA AD Contact Person: Mr. Dusan Tripkovic

Street Address: Branka Krsmanovica 99

City: Paracin Country/Region: Serbia

Zip: 35250 ,Telephone: 381-35-563101

Fax: 381-35-563117

Website: http://www.paracinka.co.yu/

[email protected]

13 Nashua Media

Products

Contact Person: Mr. Peter van Noord

Street Address: Anetnnestraat 44 City: Almere

Country: Netherlands Zip: 1322 AH

Telephone: 31-36-5400395

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Mobile Phone: 31-627038952

Website: http://www.nashua.nl

[email protected]

14 Thai Lotte Co., Ltd. Country/Region: Thailand ,

Zip: 10500

Telephone: 662-2676287

Mobile Phone: 66813096558

Fax: 662-2676311

Website: http://www.lotte.co.th

Email : [email protected]

15 Dantler Group

Industries

City: Novo Hamburgo

Province/State: Rs

Country/Region: Brazil

Telephone: 55-51-3527 4486

Fax: 55-51-3527 4486

Website: http://www.dantlergroup.com

16 Millimed-Thailand

Co., Ltd.

Contact Person: Mr. Woratep Trikissayasopon

Street Address: 225 / 3-5

Ramintra Rd. Bangkhen

City: Bangkok

Country/Region: Thailand Zip: 10240

Telephone: 66-2-9459555

Mobile Phone: 66863770480

FAX: 66-2-9932488

http://www.alibaba.com/member/woratept/contactinfo.html

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17 International

Moroccan Food LTD

Contact Person: Mr. Ali Bennani

Street Address: 16 Rue De Champignier

City: Casablanca Country/Region: Morocco Zip: 20300

Telephone: 212-64-624406 Fax: 212-22-673215

http://www.alibaba.com/member/hamidbennani/

contactinfo.html

18 Gandour Company M.A.J Food Distribution Systems

Road 414, Street # 412

Industrial Area, Phase IV

Jeddah 21493 –

Kingdom of Saudi Arabia

P.O.Box: 13416

Telephone: 00966 2 636 6608

Fax: 00966 2 636 6869

E-mail: [email protected]

www.gandour.com

19 Kervan Gida Sanayi ve

Ticaret Limited STI.

City Haramidere State/Province Istanbul

Zip/Postal Code 34900

Country –Turkey

Phone +902128757690

Fax +902128757697

Website

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http://www.kervangida.com

Email-

[email protected]

20 PEARL

CONFECTIONERY

(PVT.) LTD

Contact Person -Mr. Jalaluddin Morani

Address Suite No. 2 & 3,

Karachi

Telephone No. 2564007-8

Fax 2564004

Email Address

[email protected]; [email protected]

21 Ganesh Riddhi Siddhi

Products

Contact Person: Mr. Deepak Agrawal

Street Address: National Highway

City: Biratnagar

Province/State: Morang

Country/Region: Nepal Zip: n/a

Telephone: 977-21-420800

Mobile Phone: 9852024337

Fax: 977-21-521873

Website:

http://www.alibaba.com/member/deepakbrt/contactinfo.html

22 Frutsi – Menzilci Kuyusu Mevkii Ankara Asfaltı Üstü No:19

Gebze / KOCAELİ / TURKEY

41400

Tel. : (90) 262 656 63 94

Fax : (90) 262 656 63 98

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[email protected]

http://www.frutsi.com.tr/

23 Ferndale

Confectionery pty Ltd

34 paddy’s drive

Delacombe

Victoria

Australia 3356

Tel -+6135335 1633

http://www.ferndaleconfectionery.com.au/contact/index.php

24 BATOOK CHEWING

GUM IND. LTD.,

P.O.BOX 25, AL-KHOBAR 31952,

KINGDOM OF SAUDI ARABIA

TEL :+966-3-812-1245 (10 Lines),

FAX :+966-3-812-2116,

TLX :870795 BAHACH SJ.

E-mail: [email protected]

25 Leaf Suomi Oy PO. BOX 406

Lemminkäisenkatu 32

20101 Turku

Finland

tel +385 10 30341

Xylitol Information Officer

Marjatta Sandstöm

[email protected]

26 Khayri kallas & Sons

International

Company

Tel1: +20 643750913 / 4 / 5

Fax: +20 643750912

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Email: [email protected]

27 Helikon Foods Contact Person: Mr. Oguzhan Nuri

Phone +90 (212) 855 82 32

Fax +90 (212) 855 82 33

Address: Helikon Foods Ltd

Kavaklý Mevkii Deniz Aktaþ Cad. Aktaþ Sk.

Acar Ýþ Merkezi 2 3/A

Beylikdüzü / Istanbul / Turkey

Email [email protected]

28 HighTech

International (HK)

Co.,Ltd.

Contact Person: Mr. Steven Richard

Street Address: 13c, Bitao Tower,

Honghu Road

Country/Region: Hong Kong

Telephone: 852-25186688,

Fax: 852-25189889

www.alibaba.com/member/hk100927127/contactinfo.html

29 SCITECH (HK)

LIMITED

Contact Person: Mr. Richard Michael

Street Address: 15 / F, Blk A,

Vigor Ind. Bldg,

14-20 Tat Rd, Tsing Yi,

Country/Region: Hong Kong

Telephone: 852-2433 7516

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Fax: 852-2433 7518

www.alibaba.com/member/hk100913881/contactinfo.html

30 Star Sci-Tech (HK)

Company Limited

Contact Person: Mr. Simon Michael

Street Address: Flat 9, 8 / F. ,

16-26 Wang Wo Tsai Street,

Tsuen Wan, N. T.

Country/Region: Hong Kong

Telephone: 852-2498 6518

Fax: 852-2498 6618

www.alibaba.com/member/hk100913910/contactinfo.html

31 YMG International

(HK) Co.,Limited

Contact Person: Mr. Yohn Stephen

Street Address: Rm 1713,

Rise Commercial Building

7-13granville Circuit,

Tsimshatsui

Country/Region: Hong Kong

Zip: 999077,

Telephone: 852---2735 4789

Fax: 852---2735 4788

www.alibaba.com/member/hk100158792/contactinfo.html

32 DAE HAN

CORPORATION

Contact Person: Mr. S. J. Han

Street Address: 342 LG Twin,

192 Kumi-Dong

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City: Bundang-Gu, Sungnam-SI

Country/Region: South Korea

Telephone: 82-31-7179712 ,

Fax: 82-31-7179719

Website: http://www.daehancorp.com

33 GT Trading Contact Person: Mr. Ill-ho Joe

Street Address: #103-605,

Samick Apts.,

Pungdeokcheon-dong,

City: Yongin ,State: Gyeonggi-do

Country/Region: South Korea

Telephone: 82-19-2297407 ,Mobile

Phone: 82192297407

Fax: 82-31-8917407

www.alibaba.com/member/hanmail/contactinfo.html

34 Verve, Inc. | Glee

Gum

Contact Person: Ms. Debbie Schimberg

Street Address: 305 Dudley St.

City: Providence, State: Rhode Island

Country: United States ,Zip: 02907

Telephone: 1-401-351-6415

Fax: 1-401-272-1204

www.alibaba.com/member/gleegum/contactinfo.html

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35 Alpine Nutrition 1311 Arnold way

Alpine , CA 91901

California

E-Mail: [email protected]

XylitolNow.com

36 Therabreath 10289 west pico blvd

Los Angeles, CA 90064

Tele- 1-800-963-9273

[email protected]

37 Southwestcandy Address:7750 E. Redfield Ste.103

Scottsdale, AZ 85260

Phone:480-361-2637/800-322-6391

Fax 480-664-3492

[email protected]

38 Alex Sweets Co.Ltd. Contact Person: Mr. Alex Ageloussis

Street Address: 39 Chancery

Lane# 01-02

Country/Region: Singapore Zip: 309568

Telephone: 65-9697-1583

Fax: 65-6352-1028

www.alibaba.com/member/sweetalex/contactinfo.html

39 Kinlly I & E

Enterprise

Contact Person: Mr. Simon Kok

Street Address: 63, Jalan Cantik 3,

City: Taman Pelangi Indah,State: Johor

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Country/Region: Malaysia Zip: 81800

Telephone: 60-7-861 3531

Mobile Phone: 6016-726 9538

Fax: 60-7-861 3531

www.alibaba.com/member/kinlly1973/contactinfo.html

40 MEXITRADE

INTERNACIONAL

Contact Person: Ms. Jeannette Conde

Street Address: AV. Contreras City:

Mexico

State: D. F. Country: Mexico,Zip:

10200

Telephone: 52-55-55958751

Fax: 52-55-84215755

Website: http://www.chicle.com.mx

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FIRST STAGE OF B2B COMMUNICATION

In first stage a letter has been drafted which gives the information about the two blister

packaging machines. The letter has been send to the chewing gum and confectionary

product manufacturing companies. Here the letter tries to convince the companies that

their product will be best packed with either of these two machines.

Email Address “ [email protected]

Special Provisions made in email- If an enquiry comes to my email

address automatically same mail would have gone to my guide (GM-

International Business).

The Format of the letter of the letter which has been send to companies all over the

world.

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From: Exportsales Pampac/Marketing/Pune/Pam-Pac/ACG Worldwide

To: [email protected]

Cc: [email protected]

Date: 07/28/2008 12:37 PM

Subject: Blister packing solutions for your products.

Date 29'th July 2008

To,

Zed Candy.

Church Street,

Kilcock,Co Kildare,

Country :Ireland.

Tel: +353 1 6511100.

Fax: +353 1 6511143.

Dear Sir,

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We are pleased to present Pam Pac, an innovative solution provider for blister packing

and cartoning machines from India. Please find below details for blister packing chiclets,

candies, gums and smarties for your reference . We request you to reply to this mail, if

you have any product which can be served by us.

Pam-Pac Machines, comprehensive solution providers of packaging machinery from

India are pleased  to introduce Blister packaging solutions for chiclet packing.

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Best regards,

Manasvi Hegde

Pam Pac machines Pvt Ltd

India.

Tel : +91 2114  237093.

Fax :+91 2114 237092.

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The Same letter has been send to all companies with the help of the data collected.

Only changes made in each letter is the contact person of that company and address with

their telephone numbers.

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Second stage of the B2B communication

Now in the second stage another letter has been drafted which is giving more information

about company. We have included the companies already buying machines from us and

the shapes in which these two machines can pack the products.

From: Exportsales Pampac/Marketing/Pune/Pam-Pac/ACG Worldwide To: [email protected] Date: 08/08/2008 02:34 PM Subject: Chiclet blister machines from Pam-Pac

Date: 8th Aug 2008.

To,

Therabreath

10289 west pico blvd,

 Los Angeles, CA 90064,

 Tel- 1-800-963-9273.

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Best regards,

For Pam Pac machines Pvt Ltd

Niranjan Mirje

Tel: +91 2114 237093.

Mobile: +91 97644 41218

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Fax:+91 2114 237092.

Common Export Documents

SHIPPING BILL

This is a statutory document prescribed for processing in customs for shipment of goods.

Generally four copied of shipping bills are submitted in difference colors each having

specific significance and use. Such documents for import are called Bill of Entry. While

filing the Shipping Bill, additional documents required depending upon the case are:

Invoice, packing list, copy of L/C, export licence, quality control certificate, GR form,

drawback claim application form, AR 4 form, etc.

GR FORM (EXCHANGE CONTROL DOCUMENT)

This is a declaration by the exporter in the format prescribed by RBI to be submitted

along with the shipping bill to customs. The declaration must contain the information

about sender, consignee, description of goods, full export value of goods in foreign

currency, etc. The exporter submits a duplicate of GR form with its bank along with

shipping documents. The bank endorses the copy after realization of sales proceeds and

sends it to RBI. The original copy submitted at customs is also directed to RBI by the

customs. The RBI confirms the realization of the proceeds as per full export value after

comparing the two copies.

AR 4-FORM

Every manufacturer for clearance of excisable goods files an application AR-4 from his

factory for export. The clearances can be ‘under claim for rebate of duty’ or ‘under

bond.’ The goods can be examined and sealed at the factory by a central excise officer

having jurisdiction over the factory. After shipment of goods, the customs officer

endorses AR-4 form, which is taken as evidence by excise authorities for considering

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rebate in duty or cancellation of bond.

BILL OF LADING

This is the principal shipping document between the shipper and the ocean career, shipper

and consignee and carrier and consignee. It functions as receipt for shipment of gods,

defines the term of contract between the shipper and the carrier and helps pass the title of

ownership of goods to consignee. It is a negotiable instrument and a document of

ownership of goods.

EGM

Export General Manifest is a document to be filed by steamer agents on behalf of the

master of vessel within seven days of the sailing of vessel. This contains complete detail

of the cargo loaded. The EGM is filed with the Export Documentation Center along with

the copies of shipping bill.

PROFORMA INVOICE

This is a provisional document drawn by the exporter giving details of description,

quantity, price and terms of supply of goods, which enables him to go through exchange

control formalities for opening an L/C. The Proforma invoice duly accepted by the buyer

is to be submitted to customs authorities along with shipping bill.

AIRWAY/SEAWAY BILL

For the carriage of the goods the shipper and the carrier (airline/shipping line) enters into

contract of carriage. It provides a proof to the shipper about the carriage of his

consignment and it includes customs declaration.

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BANK GUARANTEE / LEGAL UNDERTAKING

Wherever any duty free import is allowed, the importer has to execute a Legal

Undertaking (LUT)/Bank Guarantee (BG)/ Bond with the Customs Authority before

clearance of goods through the Customs. However, exporters with export turnover of

Rupees 5 crore or more in the current or preceding licencing year are exempted from

furnishing a BG for any of the Foreign Trade Policy schemes and may furnish a LUT in

lieu of BG.

CERTIFICATE OF ORIGIN

The Certificate of Origin is an instrument to establish evidence of the origin of goods

imported into any country. The certificates are issued under the ambit of the rules of

origin of any importing country that grants such concessions to tariffs or merely

stipulates a non-preferential certificate without granting any tariff concession. Various

countries have formulated their Rules of Origin, which grant greater access to goods from

the developing and the least developed countries under the preferential mode. There are

two categories of Certificate of Origin viz. (1) Preferential and (2) Non preferential.

Exporters looking for preferential treatment from the importing country need to produce

certificate of origin.

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SHIPPING TERMS

A.T. - It stands for American Terms (Marine Insurance). A term used to differentiate

between the conditions of American Policies with other nations, primarily England.

ABI - It stands for Automated Brokerage Interface. A system available to the US

Customs Brokers with the capabilities of computer and customs certification to transmit

and exchange the customs entries and other related information, facilitating prompt

release of imported cargo.

Advance Against Documents - It is the loan made on the security of documents

covering the shipment.

Advisory Capacity - It is a term, which indicates that the shipper's agent, or

representative is not empowered to make any definite decisions or adjustments without

the approval of the group or the individual being represented.

Air Freight Forwarder - They provide pickup and delivery service under their own

tariff, consolidates air shipments into larger units, prepares shipping documentation, and

also tenders shipments to the airlines. Since they do not usually operate their own aircraft,

they are also called "indirect air carriers." The airlines consider these forwarder as

shipper because they tender the shipment.

Air Waybill - It is a shipping document used for the transportation of airfreight that

includes conditions, limitations of liability, shipping instructions, description of

commodity, and the applicable transportation charges. It is usually similar to a non-

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negotiable bill of lading and is used for similar purposes.

All Risk Insurance - It is a clause in marine insurance policies which covers loss and

damage from external causes, like fire, collision, pilferage, etc. excluding innate flaws in

the goods, like decay, germination and faulty packaging, improper packing/ loading or

loss of market, war, strikes, riots and civil commotions. [also check Marine Insurance]

All-Risk Clause - It is an insurance provision providing additional coverage to an Open

Cargo Policy. It covers theft, pilferage, non-delivery, fresh water damage, breakage, and

leakage. It does not cover inherent vice, loss of market, and losses caused by delay.

Alongside - It is a term used for the side of a ship. The goods to be delivered "alongside"

are placed on the dock or barge within the reach of the transport ship's tackle so that they

can be loaded aboard the ship.

Belly Cargo - It is a term for freight accommodation below the main deck.

Berth - It is a term for the place beside a pier, quay or wharf where a vessel is loaded or

discharged.

Berth Liner Service - It is a regular scheduled steamship line having regular published

schedules to and fro the defined trade areas.

Berth or Liner Terms - It is the condition of carriage followed by a shipping company.

It also states that the costs for loading and unloading are borne by the carrier subject to

the custom of the port concerned.

Bill of Lading - A contract document agreement between the shipper and the customer

that acts as a receipt for the goods delivered to the carrier for shipment; a definition or

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description of the goods; and evidence of title to the relative goods. .

Cargo - It is a term for merchandise/ commodities/ freight carried by means of

transportation.

Cargo Receipt - It is a receipt of cargo issued by a consolidator for shipment. It is used

in ocean freight.

Carnet - It is a customs document, which permits the holder to carry or send

merchandise into a certain foreign countries temporarily for display, demonstration, or

any other related purpose without paying the duties or posting bonds.

Carrier, Common - It is public or privately owned firm or corporation which transports

goods of others over land, sea or air for a predefined freight rate.

Chargeable Kilo - A term used for rate of goods where the volume exceeds six cubic

metres to the tonne.

Charter - It is a contract to hire or lease transportation.

Charter Party - It is a contract between the owner of a vessel and a "charterer" who

rents use of the vessel or a part of its freight space. It usually includes the freight rates

and the ports that is involved in the transportation.

Combi - It is an aircraft having main deck divided into two sections, one fitted to seats

and the other used for cargo.

Consignee - A term for an individual or firm to whom the goods are shipped under a bill

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of lading.

Container Freight Station (CFS) - It is the facility in ocean carrier where the goods are

received by carrier for loading into containers or unloading from it and the carrier may

also assemble, hold, or store its containers or trailers in the place.

Dead Freight - It is a freight charge, which is paid by the charterer of a vessel for the

contracted space only and not for the partial unoccupied space.

Deadweight (DWT) - It is the total weight of cargo, stores and bunkers that a vessel can

lift when loaded to maximum draught as applicable under the circumstances. It is

expressed in tons.

Deferred Payment Credit - It is similar to the letter of credit, providing for payment

after presentation of shipping documents by exporter.

Delivered Duty Paid (DDP) - It is an Incoterm that means that the seller pays for all

transportation costs and bears all the risks until the goods are delivered and pays the duty.

It is also known as "free domicile."

Delivered Duty Unpaid (DDU) - It is an Incoterm that means that the sellers pays for all

transportation costs and bears all the risks until the goods are delivered, but does not pay

for the duty.

Demurrage - It is a penalty for exceeding the given free time for loading and unloading

at a pier or freight terminal.

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DEQ - It stands for 'delivered ex quay'/ duty paid. It is an incoterm where the title and

risk passes to the buyer if the goods are delivered on board the ship at the destination

point by the seller who on his part delivers the goods on dock at the destination point

cleared for import. It is used for sea or inland waterway transportation.

Dock Receipt - It is a receipt issued by an ocean carrier for a shipment received or

delivered at a pier or dock.

FOB (free on board) - It means that the seller is responsible for inland freight and all

other costs until the cargo is loaded on the vessel/ aircraft. The buyer is responsible for

ocean/ airfreight and marine/ air insurance.

I.C.T.F. - It stands for Intermodal Container Transfer Facility. It is an on-dock facility,

which moves containers from ship to rail or truck.

In-Bond - It is a term under which goods are transported, stored, or handled, prior to

clearance and release by customs.

Inland Carrier - It is a transportation line which hauls the export or import traffic

between ports and inland points.

Interline Agreement - It is an agreement between two or more airlines cooperating for

the carriage over particular routes.

Interline Shipping - It is a term used for the movement of a single shipment on more

than one carriers.

Jettison - It is the throwing of the cargo or ship's property overboard in a hope of saving

the ship from sinking.

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Knot (Nautical) - It is the unit of speed used in navigation. It is equivalent to one

nautical mile, or 6,080.20 feet per hour or 1.85 kilometers per hour. .

.

Marine Insurance - An insurance, which compensates the owner of goods transported

overseas in the event of loss that cannot be recovered from the carrier.

Marking (for marks) - It is the marking on the cargo to indicate the country of origin

where the article was produced.

No Objection Certificate - It is a document provided by the scheduled or national

airlines of many countries, which declares no objection to a proposed charter flight

operated by another airline.

No Objection Fee - Money paid by a charter airline to a scheduled airline so that it

waives its right of objection to its government, allowing a charter to take place.

Open Account - Credit extended to a foreign buyer without guarantee of payment.

Open Policy - It is a marine insurance policy that covers all shipments made by an

exporter over a period of time rather than to one shipment only.

Port Authority - It is a government body, which maintains various airports and/or ocean

cargo pier facilities, transit, sheds, loading equipment warehouses for air cargo, etc. in

international shipping. It enjoys the power of levying dockage and wharfage charges,

landing fees, etc.

Port Marks - It is an identifying set of letters, numbers and/or geometric symbols being

followed by the name of the port of destination. These are placed on export shipments.

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Prepaid Freight - The freight charges collected in the local currency of the country of

export.

.

Surety Bond - It is a written document promising to pay damages or to indemnify

against losses that are caused by the party or parties mentioned in the document, through

non-performance or through defalcation.

Surety Company - It is a term for an insurance company from where a bondholder can

obtain a surety bond.

With Particular Average (W.P.A.) - It is an insurance term, which means that a part of

loss or damage of goods is insured. Usually it must be caused by seawater. It can also be

extended to cover loss by theft, pilferage, delivery, leakage, and breakage.

Without Reserve - It is a term under which the agent or representative of a shipper is

empowered to make any decision and adjustments abroad without the approval of the

group or individual represented.

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FINDINGS (Got two enquiries)

1. Ganesh Riddhi Siddhi Products

Contact Person: Mr. Deepak Agrawal.

NEPAL.

(Through Email)

----- Forwarded by Exportsales Pampac/Marketing/Pune/Pam-Pac/ACG Worldwide on

08/12/2008 12:58 PM -----

From: "[email protected]" <[email protected]>

To: "[email protected]" <[email protected]>

Date: 08/04/2008 11:19 AM

Subject: Message from Alibaba

Dear Mr. Manasvi Hegde,

Mr. Deepak Agrawal has viewed your products/company on Alibaba.com and wants to

communicate with you. He has added you to his contact list, so please sign in to add him

as your contacts

View the Contact Information

Name:Mr. Deepak Agrawal Add to Contact List

Company:Ganesh Riddhi Siddhi Products

 Address:National Highway

 Country/Territory: Nepal

 Phone:977-21-420800

Fax: 977-21-521873

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If you have received this email by mistake or have any questions regarding it,

simply contact us at [email protected]

2. Kervan Gida Sanayi ve Ticaret Limited STI.

Istanbul,Turkey.

This second enquiry has come through call which has been handled by

GM-International Business

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ANALYSIS

1. Case: Kervan Gida Sanayi ve Ticaret Limited STI

An enquiry has come for BP102 that is for Blister packing machine from Istanbul

(Turkey). Asking the price of the machine and other details.

The price of the machine is Rs 1 lakh. A local company in turkey is offering same

machine for Rs 1.10 lakh.

Import tax in Turkey for the machine is 30%. If the company buys the machine from s it

will cost them for Rs 1.30 lakh.

Question What are the services and offers we should include so that they will buy the

machine from us.

SUGESTIONS FOR CASE

To confirm that the company will buy our product rather than buying from a

local company from Turkey, we should provide following services and

offers.

Quality assurance of the machine.

Best Service after sale.

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We can provide freight charges.

2. As a part of second enquiry we have found out the treaty trade

between India and Nepal

TREATY OF TRADE BETWEEN THE

GOVERNMENT OF INDIA AND

GOVERNMENT OF NEPAL

The Government of India and His Government of Nepal (hereinafter referred to as the

Contracting Parties),

Being conscious of the need to fortify the traditional connection between the markets of

the two countries,

Being animated by the desire to strengthen economic cooperation between them,

Impelled by the urge to develop their economies for their several and mutual benefit, and

Convinced of the benefits of mutual sharing of scientific and technical knowledge and

experience to promote mutual trade,

Have resolved to conclude a Treaty of Trade in order to expand trade between their

respective territories and encourage collaboration in economic development, and

Have for this purpose appointed as their Plenipotentiaries the following persons, namely,

For the government of India Shri P. Chidambaram,

Minister of State for Commerce

Government of Nepal Minister of Commerce

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Who, having exchanged their full powers and found them good and in due form, have

agreed as follows:

Government of Nepal, with a view to continuing preferences given to Indian exports,

will waive additional customs duty on all Indian exports during the validity of the Treaty.

(a) This Treaty shall remain in force **for a period of five years from 6thMarch, 2002

to 5th March, 2007 and shall be automatically extended for further periods of five (5)

years at a time, unless either of the parties gives to the other a written notice, three

months in advance, of its intention to terminate the Treaty.

(b)* This Treaty may be amended or modified by mutual consent of the parties.

Done in duplicate in Hindi, Nepali and English languages, all the texts being equally

authentic, at New Delhi on 6th December 1991. In case of doubt, the English text will

prevail.

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SWOT Analysis

STRENGTH

Agents spread through out the world helps to get costumers.

Strong service after sale binds the existing costumers well with our company.

WEAKNESSES

Inventory management is not so strong as compared to our competitors.

Companies like BENZOR have stock supply of 25 machines per month.

OPPORTUNITIES

There are lots of opportunities in chewing gum and confectionary product

manufacturing Industry.

Pam-Pac is developing a new technology known as THINK FORMING in blister

packing machinery which will provide more opportunities in future for the

company.

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As the company already have good costumers with it, like RANBAXY,CIPLA

and KENT GIDA (TURKEY). It will help to extend existing costumer base in

chewing gum industry. As we can add as references when contacting with other

companies.

THREATS

As stock is not up to the satisfactory level , delay in deliveries may affect the

business.

SUGESTIONS

While drafting the letter I have suggested some ideas.

A separate team has to be formed to promote the Blister

packing Machines in chewing gum industry as there is still lot

of potential in chewing gum industry all over the world.

Stock has to be maintained using inventory techniques like

EOQ and ABC. Which could help the company to supply the

costumers in time as compared to competitors.

Spread the business with Nepal as there is treaty trade between

India and Nepal.

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CONCLUSION

Marketing is one of the important part of manufacturing companies. To expand the

business all over the globe International Business marketing is must.

Under the project title “B2B Communication for the Promotion of Blister Packaging

Machines and to understand International Business Process ” i could understand how

B2B communication process goes and how international marketing is done.

Pam-Pac Machines Pvt Ltd is well organized company and is it has helped me to

understand these two processes and the project has helped to get enquiries for the

company from chewing gum industries across the globe.

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BIBLIOGRAPHY

1.Books:

Employee Training, Manual of Pam-Pac

Management Development, Page No.280-302

2.Websites

Company websites:

www.pampac.com

www.acgworld.com

Other websites:

www.alibaba.com

www.tradecity.com

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ANNEXURE

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