HEALTH-LAB AMSTERDAMA REAL-WORLD EXPERIMENTION PLATFORM

THE WAY WE INNOVATE IS CHANGING

2

• SERVICE INNOVATION

• USER INVOLVEMENT

•OPEN INNOVATION

THIS REQUIRES A NEW RESEARCH METHODOLOGY

A LIVING LAB IS:

• An R&D environment in the real world• Where users and stakeholders are exposed to and involved

in novel (ICT) solutions• For longterm experiments • For evaluation of new developments, as well as

exploration & discovery of new possibilities

3

THIS REQUIRES A NEW RESEARCH METHODOLOGY

IT NEEDS:

• A physical set-up (building, part of the city,..) • An (ict) infrastructure• Access to end users• User-centered design and co-creation methods• Willingness to collaborate• Measurement tools • Long-lasting commitment

4

THREE DIMENSIONS

• A PLATFORM ON ICT & HEALTHCARE WHERE PEOPLE MEET, DISCUSS AND SHARE KNOWLEDGE OF NEW SOLUTIONS IN CARE;

• LIVING LABS, WERE NEW SOLUTIONS CAN BE TESTED AND IMPROVED, TOGETHER WITH USERS;

• THE SET UP OF NEW EDUCATIONAL PROGRAMMES FOCUSED ON THE IMPLEMENTATION OF THESE NEW SOLUTIONS.

• CARE ORGANIZATIONS

• RESERACH AND EDUCATION

• REGION

PLATFORM

LIVING LAB ‘DE KEYZER’

LIVING LAB

• HOMES EQUIPPED WITH SENSORS:• 3 appartment in ‘de Keyzer’• 5 appartment in ‘Naarderheem’• 5 appartment in ‘de Funen’

LIVING LAB

• USER STUDIES ON NEEDS, CONCEPTS AND ACCEPTANCE

EDUCATION

• MINOR ‘DIGITAL HEALTH AND WELLBEING’• 10 students from technology, nursing, occupational therapy and

physiotherapy

• MINOR ‘INTELLIGENT ENVIRONMENTS’• 20 students from media, interaction and computer science

Multidisciplinary programme: ‘Digital Health and Wellbeing’

CONCLUSIONS

• DESIGNING INNOVATIVE CARE SOLUTIONS REQUIRES CLOSE COLLABORATION OF ALL STAKEHOLDERS

• ITERATIVE, USER-CENTERED DESIGN IS CENTRAL IN NEW SERVICES

• LIVING LABS PROVIDE AN EXCELLENT OPPORTUNITY TO TEST PROTOTYPES IN AN EARLY STAGE INVOLVING REAL USERS;

• STUDENTS CAN BE INVOLVED AND LEARN ALL ITERATIONS OF THE DESIGN PROCESS