A Scheduling DevelopmentShared by:

Community Living Toronto [CLT]and

DYAD Infosys LtdJune 8th, 2012

Development Background/Challenges – Casey Pruden [CLT] 20 Minutes

Intro to DYAD DYAD Business Model Star-Shift Features – Dave Balmer [DYAD] 10

Minutes Benefits - Casey Pruden, Flavian Pinto Q & A - 15 minutes

3

Development Background

CLT’s Critical Needs:

Shift cost control and analysis

Accountability “everywhere”

Embedded Union & Corporate Governance

Built-In and trackable “fairness”

Challenges

MS Excel – islands of non-standard information

PeopleSoft – no solution, unwilling to modify

Packaged software – none suitable

CLT Scheduling Requirements - complex

Costs – critical

Long term staff adjustment

DYAD

35 Years - Focus on Health Care Customized Applications Development Business Intelligence Systems [BI] Some of our community and health care clients:

McMaster University - RMA Hospital for Sick Children Foster Parents Program Metropolitan Toronto Home Care Program Ottawa Carleton Home Care Program Regional Community Care Access Centers:

Toronto North York Scarborough York East York Etobicoke

DYAD Business Model

Long-term relationships

Your solutions, your way, prototyped

Balanced agreements

Strong support

Flexible payments

Terminology

CLT’s Major Project Goals

9

The Work• Modify scheduling package originally

developed for Toronto CCAC;

• Analyze the “fit”;

• Prototype;

• Demo and document the feedback;

• Adjust correspondingly;

• Repeat ;

CollectInformation

Analyze

Plan forImprovements

Implement

Review WorkingTogether

10

CLT Site Scheduling

Regional Scheduling

Central Scheduling

Shift and Worker Histories

Worker history details kept on:

shifts offered shifts accepted shifts worked shifts cancelled shift no-shows

Shift history details kept on:

who worked it who refused it who cancelled it times worked labour costs

12

Star-Shift Features

Payroll Integration 80+ Sites

Elimination of “double-booking”and double-billing

Build-up of Business Intelligence information

13

Star-Shift Features Outward-bound planning

Shift skill assignments

24 X 7 date/time

14

Star-Shift Features Shift offering “fairness”

Shift responsibility

Shift preference consideration

15

Star-Shift Features Role-based security

Worker history

Shift history

Rules-based processing

Major Benefits

DYAD model

Savings of several hundred thousand dollars

Time sheet automation

Ability to match people skills to shifts

Reduction of Union concerns re Agency staff usage

Internet access to available shifts

Elimination of “double-billings”

Contacts: David Balmer: dave@dyad.ca ext 243 Brad Elliott: brad@dyad.ca ext 246

DYAD: 416 512-7000