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A

RESEARCH REPORT

ON

“A STUDY OF FACILITIES GIVEN BY CANTEEN IN COLLEGES-SPECIAL

REFERENCE TO PRADHIKARAN”

BY

KADAM SADHANA SHAMRAO-69

GHOLAP RITESH MALHARI-79

MURLIDHAR KUMAR-89

MANALI KULKARNI-99

HULDAH JAMES-109

NIKHIL NAIKPAWAR-119

(BATCH 2014-2016)

UNDER THE GUIDANCE OF

PROF. AMITABH PATNAIK

SUBMITTED TO

DR. D. Y. PRATISHTAN’S

PADMASHREE DR. D. Y. PATIL INSTITUTE OF MANAGEMENT STUDIES,

AKURDI, PUNE- 411044.

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Declaration

We, hereby declare that this SPSS research Project entitled “A STUDY OF FACILITIES

GIVEN BY CANTEEN IN COLLEGES-SPECIAL REFERENCE TO PRADHIKARAN” written and submitted by us to the Padmashree Dr. D. Y. Patil Institute of Management Studies,

under the guidance of (Prof. Amitabh Patnaik) is our original work and the conclusions drawn

therein are based on the material collected by us.

Place: Pune

Date: _____________

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ACKNOWLEDGEMENT

We express our deep sense of indebtedness and sincere gratitude to the Director, Dr. Rajesh

Arora for having allowed us to undertake the project work. Our warmest thanks to the Prof.

Amitabh Patnaik (Internal Guide) for valuable guidance and generous support he has given us all

through the tenure of our project.

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Index

Sr. No. Topic Page No.

1 Introduction Of Project 5-7

2 Literature Review 8

3 Research Methodology 9-13

4 Analysis & Interpretation of the data 14-19

5

Findings

20

6 Conclusion 21

7 Bibliography 22

8 Annexure 23-24

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Introduction of project

Canteen is a very important facility for the students through which a better standard of

food and refreshments can be obtained, when compare to the make shift hotels that spring up

around colleges. Moreover, through these canteens wholesome food and refreshments can be

provided to the students at reasonable prices so as to make available to them a balanced sand

hygienic food. This is likely to improve their health and efficiency. Canteens also serve as

places where students can meet informally and refresh themselves by a relaxing conversation.

The canteens are also an instruments of social change, as the students belonging to different

castes will have to sit at the same tables and take their food. Thus, a canteen can help in

improving the morale of the students. Further, the availability of the food stuffs within the

college area reduces the botheration and saves time of the students, otherwise they will have to

go out of the college. In this context the Colleges in Nigdi Pradhikaran area are observed.

“Besides good environment and ventilation, adequate dining accommodation is also an essential

requirement for the students. It is necessary that such accommodation should be more ample for

students.”

.

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Project Title:

“A STUDY OF FACILITIES GIVEN BY CANTEEN IN COLLEGES-SPECIAL

REFERENCE TO PRADHIKARAN.”

Objectives of the Study

Research Objectives

The research objectives were discovered through the conversation that canteens are most

important part in college life.

Finding thus, based on the additional conversation, the research questions were converted into

the following primary objectives:

When primary objectives were achieved, a clearer picture was established about the how

canteen facilities effect on students.

Primary Objective

1. To study the student satisfaction level about the canteen facilities

Secondary Objectives

1. To understand the canteen facilities for the suggestion.

2. To examine the extent of students towards canteens in colleges.

This allows the researcher to make recommendations that students and canteens find

relevant, useful and possible to implement, or to be used as a base for further research.

Why you have chosen this company & this project

As in India peoples’ approach towards education is increasing day by day. Therefore it is

mandatory for educational institutions to look forward about the canteen facilities provided by

them and maintain a clean and hygiene ambience.

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Location

Nigdi Pradhikaran Area.

Duration of project-

The Duration of our project was 1 months. Total duration ( 30 days).

How did We carry out this project.

We had prepared a questionnaire for the Research that questionnaire helped us to understand the

canteen facilities and satisfaction of students. The survey reflects the satisfaction of the students

and facilities provided by canteens.

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Literature Review

(Bell and Swinburn 2004).

College canteens are an important influence on Student’s diets as they can be the source of a substantial

proportion of Student’s daily nutrition on school days.

(Kanarek 1997)

As a result, the food products sold in canteens can directly influence weight outcomes as well as have an

impact on school performance through students’s energy levels and ability to concentrate.

(Bell and Swinburn 2005)

The provision of unhealthy foods in canteens leads stundent to believe that these products are appropriate

for daily consumption.

In this area there was no research conducted before. So we don’t have any secondary data to work on it.

Significance of the Research

Canteen is not just the place where we go to eat. Especially in colleges and institutes of

education this place is an open arena for debate, argumentative sessions on different issues,

passing of love-letters, cracking gossips, kidding and having loads of fun with tea, coffee and

coke in between as gap fillers.

It is the force of double 'f' that drives us to come to a canteen as often as we can. Food and

friends- both initiate with 'f' and canteen is the union zone for the two. College canteens build up

an ambience of rendezvous where we would love to spend all day with pals keeping away all

hassles of mundane living.

Canteen can be otherwise referred to be a cafeteria. Rush to it after the class gets over and it's not

like taking a diet conscious meal. Rather we would love to take the bite of some handsome

snacks. Tits and bits and something that our mamma will scold of are things we really love to

have in the canteens. Chips and soft drinks we begin with and then it can be sizzlers, potato

fingers, fish rolls, sometimes Chinese cuisine and chocolate drinks. Countless cups of tea and

coffee and the counter boy get paid at the end of the day.

Moreover the whole canteen session is fun because it's much related with sharing and caring. In

most cases it has been seen that a collective fund is raised for tea and snacks where each one has

a weekly or monthly contribution. Therefore canteen is something that brings we close. We can

shed off your depressions and frustrations when we are around the college canteen because it's a

land of charm, rejoice and always in motion. The drabbest may sound the brightest in the canteen

premises.

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Research Methodology

RESEARCH PROCESS

Research exercise may take many forms but systematic enquiry is features common to all such

forms. Being a systematic enquiry, it requires careful planning of the orderly investigation

process.

STAGES IN THE RESEARCH PROCESS

In planning and designing a specific research project, it is necessary to anticipate all the steps

that must be undertaken if the project is to be successful in collecting valid and reliable

information.

The steps of research process are highlighted in the following flow diagram.

Defining

Problem Extensive

Literature

survey

Planning

Research

Design

Collect the

data

Analyze

the data Formulation

of conclusion Prepare

and present

the report

Sample

Design

Sample

Design

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RESEARCH DESIGN IS CLASSIFIED AS FOLLOWS

Research Type

The type of research conducted for this SPSS Research project is Descriptive Research.

Descriptive Research Design:

It includes surveys and fact finding enquiries of different kinds. It is a fact- finding

investigation with interpretation. It is the simplest type of research, and is more specific than an

exploratory study, as it focuses on particular aspects of the problem being studied, so research

design used for this project was descriptive research design.

Descriptive research method was the best method applicable to the existing problem mentioned

in this project report.

RESEARCH DESIGN

EXPLORATORY DESCRIPTIVE CASUAL /

EXPERIMENTAL

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1. Sample Design

Sampling

An integral component of a research design is sampling plan. Specifically, it addresses three

questions:

1) Whom to survey (the sample unit)?

2) How many to survey (the sample size)? &

3) How to select them (the sampling procedure)

Making the entire universe will be impossible on the account of limitation of time and money.

Hence sampling becomes inevitable. A sample is only a portion of the universe of population.

According to Yule, “The object of sampling to get maximum information about the parent

population with minimum efforts. Properly done procedures are the representative data of the

entire population”.

Sampling Unit

A decision has to be taken concerning a sample unit before selecting sample. Sample unit

may be geographical one such as State, District and Village etc. The researcher will have to

decide one or more unit that has to select for his study

Sampling Methods

Probability sampling is known as random sampling or chance sampling. Under this sampling

design every item of the universe has equal chance or probability.

Sample random sampling

Systematic sampling

Stratified sampling

Cluster and Area sampling

Sequential sampling

Multi stage sampling

Non Probability Sampling is also known as deliberate sampling, purposive and judgmental

sampling. Non probability samplings are those that do not provide every item in the universe

with a known chance of being include in the sample. Non probabilities are of following types:

Convenience sampling

Quota sampling

Judgemental sampling

Panel sampling

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2. Collecting the data

The data collection process follows the information of research design including the sample plan.

Data, which can be secondary or primary, can be collect using variety of tools. These tools are

classified into two broad categories, the observation method and the survey methods, all of

which have inherent advantages and limitations.

a) Primary Data

In most research areas, field survey is commonly used to collect primary data from the

respondents. Surveys can be

1) Personal Interview

2) Questionnaire

It is common practice to use structured questionnaires prepared in advanced, to elicit the

necessary from the respondents. Whether it is personal or mail survey, it is necessary to design

suitable questionnaire, conduct a pilot survey and undertake a pre-testing of the questionnaire.

In this project report, primary data is collected through questionnaire by personal

interaction method

b) Secondary Data

Secondary data means data that are already available, it means which have already been

collected and analysed by someone else. When research utilizes secondary data, research has to

look into various sources from where researcher can obtain data; usually data published is

available in

a. Technical & trade journals;

b. Books, magazines and newspapers;

c. Reports and publications of various associations connected with

Business and industry;

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In this project report, the secondary data is collected external sources such as Books,

Magazines.

Research step Related to the project

Define research & formulate problem Student satisfaction about the canteen

facilities

Research Design Descriptive Research

Determining sample design

Location – Nigdi Pradhikaran

Sample unit – College Students

Sample Size – 60 respondent

Sampling Method – Simple Random

Sampling

Collect

The

Data

Primary data-

collection

Primary data is collected through

questionnaire by personal interaction

method

Secondary data Website & reference book, from various

newspapers to analyze data.

Analysis of collected data Through tabulation and chart by using

SPSS to analyze data

Generalization & interpretation Interpretation of data is done after question

in this project

Preparation of report Prepare the final report

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Data Analysis & Interpretation

Linear Regression

Descriptive Statistics

Mean

Std.

Deviation N

Overall Satisfaction 2.3500 .91735 60

Variety,Quality,Quantity,

Healthy,Taste 2.7833 .66617 60

Hygiene,Capacity,Amenit

ies, Ambience 2.9333 .48246 60

Value for money,

Affordablity,Credit

Facility

2.3333 .89569 60

Hospitality,Delivary

Time,Hygiene of Staff,

Nature of staff

2.9667 .75838 60

Model Summary

Model R R Square

Adjusted R

Square

Std. Error of

the Estimate

1 .785a .617 .589 .58813

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ANOVAa

Model

Sum of

Squares df Mean Square F Sig.

1 Regression 30.626 4 7.656 22.135 .000b

Residual 19.024 55 .346

Total 49.650 59

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Overall Satisfaction

Food

* Variety, Quality, Quantity, Healthy, Taste

Variety, Quality,

Quantity, Healthy,

Taste

Mean N Average Std. Error of

Mean Variance

Strongly Satisfied 1.0000 1 1.666667 . .

Satisfied 2.3889 18 30 .21601 .840

Nor satisfied Nor

Dissatisfied 2.1471 34 56.66667 .13439 .614

Dissatisfied 3.4286 7 11.66667 .29738 .619

Total 2.3500 60 100 .11843 .842

Interpretation

In above pie chart, we can see 1.6% respondents are Strongly satisfied, 30% respondents are

satisfied, 56.6% respondents are Nor satisfied nor dissatisfied, 11% respondents are Dissatisfied

and 0% respondents are strongly dissatisfied

2%

30%

56%

12%

0%

Responds

Strongly Satisfied

Satisfied

Nor Satisfied Nor Dissatisfied

Dissatisfied

Strongly Disatisfied

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Overall Satisfaction

Place

* Hygiene, Capacity, Amenities, Ambience

Hygiene,Capacity,Ame

nities,Ambience Mean N Average

Std. Error of

Mean Variance

Strongly Satisfied 1.0000 1 1.66667 . .

Satisfied 1.8333 6 10 .16667 .167

Nor Satisfied Nor

Dissatisfied 2.2857 49 81.66667 .11294 .625

Dissatisfied 4.2500 4 6.66667 .25000 .250

Total 2.3500 60 0 .11843 .842

Interpretation

In above pie chart, we can see 1.6% respondents are Strongly satisfied, 10% respondents are

satisfied, 81.6% respondents are Nor satisfied nor dissatisfied, 6.6% respondents are Dissatisfied

and 0% respondents are strongly dissatisfied

2%

10%

81%

7%

0%

Responds

Strongly Satisfied

Satisfied

Nor Satisfied Nor Dissatisfied

Dissatisfied

Strongly Disatisfied

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Overall Satisfaction

Price

* Value for money, Affordability, Credit Facility

Value for money,

Affordablity, Credit

Facility

Mean N Average Std. Error of

Mean Variance

Strongly Satisfied 1.7000 10 16.66667 .21344 .456

Satisfied 1.9231 26 43.33333 .12308 .394

Nor Satisfied Nor

Dissatisfied 2.8947 19 31.66667 .15092 .433

Dissatisfied 3.5000 4 6.666667 .28868 .333

Strongly dissatisfied 5.0000 1 1.666667 . .

Total 2.3500 60 100 .11843 .842

Interpretation

In above pie chart, we can see 16.6% respondents are Strongly satisfied, 43.3% respondents are

satisfied, 31.6% respondents are Nor satisfied nor dissatisfied, 6.6% respondents are Dissatisfied

and 1.6% respondents are strongly dissatisfied

16%

43%

32%

7%

2%

Responds

Strongly Satisfied

Satisfied

Nor Satisfied Nor Dissatisfied

Dissatisfied

Strongly Disatisfied

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Overall Satisfaction

Service

* Hospitality, Delivery Time, Hygiene of Staff, Nature of Staff

Hospitality, Delivery

Time, Hygiene of Staff,

Nature of staff

Mean N Average Std. Error of

Mean Variance

Strongly Satisfied 2.0000 1 1.666667 . .

Satisfied 1.6923 13 21.66667 .23709 .731

Nor Satisfied Nor

Dissatisfied 2.4000 35 58.33333 .13720 .659

Dissatisfied 2.7778 9 15 .22222 .444

Strongly Dissatisfied 4.0000 2 3.333333 1.00000 2.000

Total 2.3500 60 100 .11843 .842

Interpretation

In above pie chart, we can see 1.6% respondents are Strongly satisfied, 21.6% respondents are

satisfied, 58.3% respondents are Nor satisfied nor dissatisfied, 15% respondents are Dissatisfied

and 3.3% respondents are strongly dissatisfied

2%

22%

58%

15%

3%

Responds

Strongly Satisfied

Satisfied

Nor Satisfied Nor Dissatisfied

Dissatisfied

Strongly Disatisfied

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FINDINGS

1. Students have very positive attitudes toward green Canteen Facilities. Lifestyles of Indian

Students are changing and, given the increased interest in quality, service is likely to be well

received by Students.

2. Students considered that all the canteens are not equally capable of contributing to the overall

facilities because of their varied natures.

3. The importance of quality to students must never be forgotten while giving facilities to them. If

students believe that a college canteen has reduced the quality of the products they receive, they

will not accept the foods and facilities.

4. As research reveals, Students are present in the colleges and they would like to have a food in

their premises as well. Researcher wants to identify them as the satisfied consume. As they are

more in numbers prospects are quite positive for canteens in Nigdi Pradhikaran area.

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Conclusion

As the students attitude towards education has changing, colleges and their canteens must provide

healthy and quality food to students.

If the students are satisfied about quality, variety and environment of the canteens then they will not

go anywhere out of the college premise to get their food. Ultimately Canteens requires that Students want a quality food, environment and are willing to "pay"

for it, possibly through higher priced foods, until this occurs it will be difficult for canteens to get

benefit.

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BIBLIOGRAPHY

Books 1. Deepak Chawala, Neena Sondhi. “Research Methodology-Concepts and Cases

1st edition VIKAS publishing house pvt.ltd.

Websites 1. www.google.com

2. www.wikipedia.org

Online Journels 1. Shodhganga

2. Jgateplus

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ANNEXURE

Questionnaire

(Note: In following questions 1-Strongly Satisfied, 2-satisfied, 3-Nor satisfied nor

dissatisfied, 4-Dissatisfied, 5-Strongly Dissatisfied)

1) How do you rate the food facilities in your canteen with reference to following

criteria?

1 2 3 4 5

Variety

Quality

Quantity

Healthy

Taste

2) How do you like the canteen Premise with reference to following criteria?

1 2 3 4 5

Hygiene

Capacity

Amenities

Ambience

3) What do you think about the Prices with reference to following criteria?

1 2 3 4 5

Value for Money

Affordability

Credit Facility

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4) How do you find the service of staff with reference to following criteria?

1 2 3 4 5

Hospitality

Delivery time

Hygiene of staff

Nature of staff

5) Name :_____________________________________________

6) Education:______________

7) Institute: i) DYPIMS

ii) DYP

iii) PCCOE

8) Age:

9) Sex: Male Female

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