A tour of the Crowdicity Innovation platform

A Quick Tour of Crowdicity

A better way of discovering new ideas

Talk to us about how we can help youNick Wright

[email protected] +44 (0) 115 948 6907www.crowdicity.com

twitter.com/crowdicity

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http://www.crowdicity.com/

http://www.twitter.com/crowdicity

http://www.twitter.com/crowdicity

Why use an Open Innovation platform?

There are 2 main reasons for engaging a wider community to help solve a challenge:

1. Finding new knowledge and ideas to help complete your approach to a challenge

2. Finding different perspectives that see the challenge in a totally different way

Open Innovation and understanding the challenge

Open Innovation can also help to frame the challenge properly:

1. Through engaging with a wider community and different perspectives you can end up with the ‘right’ perspective

2. It’s not always obvious what kind of challenge you’re facing – Open Innovation can help to better identify the underlying challenge

Benefits of Open Innovation

Getting Different Perspectives is Key

“Someone in design will see a marketing problem differently than someone in customer service. A software developer will have a different take on a problem than the product manager. A finance guy might have a different way to address a customer service issue. Finding those who can recast the problem according to their own mental maps is the difference.”

Our Product and ServicesThe crowd or community is at the heart of all that Crowdicity does.

The value of our crowdsourcing service:• surfaces new perspectives, • builds engagement with key audiences,• invites employees and customers from non-traditional sources to contribute ideas,

feedback and insights • brings new energy to the process of generating ideas and content

Focused on the enterprise market, Crowdicity is a cloud based software platform designed to deliver the above.

The software is supported by training, consultancy and customer service packages.

The Crowdicity Platform

Crowdicity is a web-based software that allows organisations to build collaborative communities around their customers, employees, members or constituents to capture and share ideas and feedback in real-time. Once published, ideas can be universally collaborated on, be voted upon, and market researched by the community, and then eventually, in the case of the most influential, be adopted by the organisation in whole or in part.

The Crowdicity Methodology

The proven Crowdicity methodology is based on the 5 habits of successful innovators:• Networking• Experimenting• Observing• Questioning• Associating (connecting)

Big Benefits of Using Crowdicity

1. Crowdicity allows you to tap into the whole of your organisation’s intellectual capital and those of suppliers and customers by harnessing collective brain power

2. It accelerates the speed you can identify, discuss and adopt innovative products, services and business practices – months not years

3. It provides real-time market research for testing and adopting new ideas and services

4. Knowledge is often widely dispersed in society and within a business, Crowdicity provides the cost-effective means to access and benefit from this dispersed knowledge

At Crowdicity we also believe..• A good idea can and does come from anyone and anywhere• Good ideas are always in fashion• Collaboration is an essential part of business life• The use of a community is a viable alternative to traditional ideas

generation that is proven to work more effectively in creating breakthrough solutions

• Wisdom of the Crowd identifies what’s most relevant and important to the community

• Open innovation actively engages customers and employees in your products, services and business and helps identify new opportunities

• Openness and transparency helps to build trust and promotes participation and engagement.

Here’s a closer look at some of the features and benefits of Crowdicity

Add your own ideasCapture custom information

0845 045 1123www.Crowdicity.net

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Branding and customisationCrowdicity communities can be fully customised to reflect the look and feel of your organisation’s brand identity.

Nick Wright

[email protected] www.crowdicity.com +44 (0) 115 948 6907




Control & Customisation

Private or Open AccessCrowdicity can be configured as either an Open or a Private community.

With private communities only authorised users are able to access the community while an open community is free for anyone to register and join.

0845 045 1123www.crowdicity.net

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Control Access & PrivilegesCrowdicity has all the tools you need to invite, moderate, restrict and manage who has access to your community. Send out bulk user invites, gate-keep access requests, set-up IP restricted access, integrate social media accounts and enforce user black listing.


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Robust, configurable & easy to useCrowdicity is delivered as SaaS (Software as a Service) securely hosted in the ‘cloud’ at Rackspace datacentres – the world leader in hosting.

Many of the features and settings within Crowdicity can be controlled at the click of a button making it incredible flexible and responsive to your needs as an organisation. Our expert development team is also on hand to evaluate any bespoke requirements that you may require.


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Challenges & Ideas

Set Challenges You can host an unlimited number of challenges that the community can respond to with their ideas.

Challenges can be rolling or time boxed. They can also be broken down into different sub-challenge areas and phases as required.


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Challenges & Ideas

Posts ideas, upload images, documents and other supporting materialsAny registered user can post an idea and upload images, videos and documents to support their ideas and share with others.


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Challenges & Ideas

Idea VotingCrowdicity ‘show of hands’ voting process is a powerful tool for evaluating and identifying the ideas of greatest value, allowing the good ideas to rise to the surface. Even the discussion around an idea can be voted on by the community.


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Challenges & Ideas

Encourage Open Discussion & CollaborationOnce published all ideas can be universally collaborated on a discussed by the community. Good ideas can be made great, issues highlighted and new ideas inspired.


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Challenges & Ideas

Filter ideasIdeas can be searched, filtered and browsed in a multitude of ways. Idea trends can be tracked in real-time, the highest rate, most discussed or hottest ideas can be seen instantly.


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Crowd Features

Team & User ProfilesEvery user & team member has their own personal user profile which can be viewed by the other users in the community. Each user can chose the level of information that they wish to display, upload a profile image and biography. User can also see other users activity and browse their ideas, comments etc.


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Crowd Features

Activity StreamsEach users dashboard provides them with a real-time ‘idea stream’ of personalised activity from around the community. This can include, updates from challenges and ideas that they’re following, the latest updates and recommendation from users in their personal network and the latest activity on ideas and comments they have posted.


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Crowd Features

‘Twitter Style’ user connectionsUsers can make Twitter style ‘follow’ connections with other users within the community encouraging collaboration and the sharing of ideas and knowledge on a one-to-one level.







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Crowd Features

User Leader boardCrowdicity unique ‘reputation ranking’ system lets you see who your top users are at a glance. Crowdicity rewards the most valuable user contributions to encourage quality ideas and participation. Reputation points can also be translated into tangible rewards.


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Integrated Blog, Email & Social Media

Integrated BlogCrowdicity also features an integrated blogging tools making it simple to create and publish new updates, stories, news and announcements to the community.

You can invite blog contributors, post images and video and create two-way links between blog articles and idea and challenge posts.







Integrated Community Email ManagerKeeping the community informed and engaged is vital which is why Crowdicity features a fully integrated Community Email Manager.

The email manager allows the admin team to easily create and send branded, custom, email messages direct to the community users, moderators and admin team.


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Automated email alerts & notificationsCrowdicity automated email alerts and notifications are designed to keep the informed and engaged.

Notifications include; when a user votes / comments on your idea, when someone follows you, replies to your comments, idea status changes.

Alert settings can be controlled by the individual users.


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Social Media IntegrationCrowdicity integrates with Facebook, Twitter, Google, OpenID, MSN and Linkedin allowing you community to quickly register and login using their existing social media accounts.

Fully secure, this feature can be used on both private as well as open communities or can be turned off completely.


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Community Management

Control Idea StatusesFeedback to the community and show them that their ideas are making a difference.

Assign different statuses to ideas, move ideas through phases.

‘Close’ ideas to further comments and voting but keep them visible on the community.


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Flexible ModerationSet the moderation strength as high or as low as you need.

Moderators can approve, reject, edit, remove or close any idea or comment.

Set-up moderators up by challenge or community wide. Ideas and comments can be reported and flagged for moderation by the community.


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Analytics & ReportingCrowdicity provides real time graphically analytics around ideas, comments, user activity and usage.

Idea data can also be output to Microsoft Office software and other spread sheet and database software.


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Any questions?Find out more : www.crowdicity.com


+44 (0) 115 948 6907www.crowdicity.comtwitter.com/crowdicity



Date post:	16-May-2015
Category:	Technology
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A tour of the Crowdicity Innovation platform

Technology