A Tribute to Mahatama Gandhi - pcmcindia.gov.in · •Introduction of Sanitation service level...

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Source: Google Search

Sanitation is more important than political independence

A Tribute to Mahatama Gandhi

150th birth anniversary-2019

Swachh Survekshan-2019


Swachh Bharat Mission

Pimpri Chinchwad Municipal Corporation

By: Ankur Dwivedi


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Swachh Survekshan: 2019

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MoHUA aims tocomplete the SwachhSurvekshan by 4th to 31st

January 2019

Upload City Profile latest by 30th November-2018

ULBs will have to updatetheir monthly on-lineMIS on SBM(U) portal,upload indicator wisesupporting documentson Swachh Survekshan-2019 portal by 15thDecember, 2018

4th January 2019 to 31st January 2019


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Swachh Survekshan-2019: New-fangled Points

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• Paper less Swachh Survekshan (Communicated by MoHUA)

• 100% At source waste Segregation

• Ensure implementation of Star Rating Protocol

• ODF++ Declaration protocol

• Public and Community Toilet maintenance and cleanliness

• Swachh Bharat App (More Active User) will get more marks

• Participation of citizens on Swachh Bharat manch (MoHUA has introduced Swachh Bharat

Manch on Swachh Bharat App)

• Citizens can share their individual innovations with MoHUA

• Home Composting

• Introduction of Sanitation service level benchmarking in By-laws


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Cities with <1 Lakh Population

1. Cleanest City – Rank No.12. Cleanest City – Rank No.23. Cleanest City – Rank No.3

Population wise Zonal (5) and National Ranking

Note: - Ranking for Overall Best Performing State shall be done separately - 62 Cantonment Boards included – shall be listed separately for ranking - All ULBs came into existence till 31st December 2017 will be covered

25 - 50 K

50 K - 1 L

969 ULBs

546 ULBs

5 -25 K 2,222 ULBs

Source: SS-Toolkit by MoHUA


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Cities with >1 Lakh Population

1. Cleanest City – Rank No.12. Cleanest City – Rank No.23. Cleanest City – Rank No.3

Population wise National Ranking

1-3 L

3-10 L

>10 L

321 ULBs

99 ULBs

46 ULBs

Source: SS-Toolkit by MoHUA


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Swachh Survekshan-Trends

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2016 2017 2018

73 Cities 434 Cities

4203 Cities

2000 Marks 2000 Marks 4000 Marks

2019

5000 Marks

4203 Cities

Top 10 Rank??? 9th Rank 72 Rank 43rd Rank

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Service Level Benchmark,

25%

Direct Observation ,

25%

Citizen feedback,

25%

Certification, 25%=Star Rating 20%

ODF+ & ODF++ 5%


Self assessment

35%

Independent observation

30%

Citizen feedback

35%

A. Service level Benchmarking : 1400B. Citizen Feedback:1400C. Direct Observation: 1200

A. Service level Benchmarking : 1250B. Direct Observation: 1250C. Citizen Feedback:1250D. Certification:1250

Swachh Survekshan-2018 Swachh Survekshan-2019

Marks: 4000Marks: 5000


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SwachhSurvekshan 2019

5000 Marks

Service level benchmarking/Self

Assessment

25%

1250 Marks

Certification/Star Rating

25%

1250 Marks

Star Rating 1000

ODF++: 250

Direct Observation

25%

1250 Marks

Citizen Feedback

25%

1250 Marks

Swachh Bharat App: 400

Part-1 Part-2 Part-3 Part-4


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ed.Steps for Success


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Part-1

Service Level Benchmarking

1250 Marks


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Service Level Benchmarking

Processing and Disposal 30% 375

Collection and Transportation

27% 338

Sustainable Sanitation 25% 313

IEC 5% 63

Innovation 5% 62

By-Laws 5% 62

Capacity Building 3% 37

Categories Weightage Marks

1250 Marks


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Part-2

Certification

1250 Marks


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Certification

Star Rating 80% 1000

ODF++ 20% 250


1250 Marks


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Part-3

Direct Observation

1250 Marks


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Direct Observation

Residential and Commercial Area Clean

60 Location 200

Public and Community Toilet Cleanliness

60 Location 250

SBM Message on CT/PT 60 Location 80

Safe Disposal for CT/PT 60 Location 80

Vegetable Market cleanliness

40 Location 170

Railway and Bus Station Biggest Railway and Bus

Station 170

SS Hoarding in commercial area

60 100

Visible Beatification of

Slum etc. 48 Location 200


1250 Marks


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Part-4

Citizen Feedback

1250 Marks


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Citizen feedback

Awareness about SS-19 10% 125

Satisfied with cleanliness 10% 125

Spot Litter bins in commercial and Public

area 10% 125

Are you asked to give segregated waste

10% 125

Do you know where your waste go

8% 100

Urinal/Toilet accessible 10% 125

Do you know ODF Status 10% 125

Swachhtaapp/Swachhta Manch

32% 400


1250 Marks


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Upcoming SS-19


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Waste Collection 100%

Door to Door32 Wards

45/45 Marks

Door 2 Door Waste Collection

Scheme of Ranking Marks

Practiced in > 95% wards 45

Practiced in 80%-95% Wards 35



Online MISWard wise staff

deployment plan

Copy of Agreement if outsourced

Number of Vehicles with

Partition

1.1


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Source Segregation100%

SegregationIn all 32 Wards

Wet Dry Hazardous

65/65 Marks

Waste Generation 1.2


Practiced in > 95% wards 65


Practiced in 60%-79% Wards 25Practiced in 40%-59% Wards 15

Practiced in <40% Wards 0

Online MISWard wise staff

deployment plan

Copy of Agreement if

outsourced latest by 31 oct -2018

Number of Vehicles with

Partition

Log book of processing

plant


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20/20 Marks

ICT Based Tracking Collection&Transportation

ICT Based GVP Monitoring 100%GVP

All GVP

20/20 Marks

ICT Based attendance for staff100%Staff

All Sanitation

10/10 Marks

100%Fleet

All Fleet (Including

emptying Litter Bins)

1.3ICT Based Monitoring System

50/50 Marks


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Rag picker IntegrationAll

WardsI Cards

Survey Report

40/40 Marks

Collection Transportation Material Recover Facility

1.4Informal Waste Picker integrated in system


>95% Informal waste pickers integrated

40

80-95% integrated 25

60-79% integrated 15Less than <60% integrated 0

Online MIS Survey Report

Ward wise list Rag pickers

Copy of Contract with

SHG

40/40 Marks


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PPE to all sanitary Worker

AllWards

Picture and list Photographs

20/20 Marks

1.5

Fluorescent Jacket

Hand gloves Raincoat

Footwear Mask

Benefit extended to Sanitary Worker Personal Protective Equipment's

Medical Benefit to all Sanitary Worker

Medical Benefit All

Sanitation WorkersLinkage of

Health Benefit

15/15 Marks

55/55 Marks


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Best performing all sanitary Worker

AllWards

Methodology For best worker

10/10 Marks

1.5Benefit extended to Sanitary Worker Best performing Worker

Training to sanitary staff Capacity Building

AllSanitation Workers

TrainingImparted

10/10 Marks

55/55 Marks


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1.6100% ward are clean in the ULB

Clean ward

Twice Sweeping in all Commercial Area

Once a day Sweeping in all Residential Area

Removal of animal dung

Transformation of GVP

No solid waste in water drains

Beautification of slum/old city

Adherence to all

20

10

5

10

10

10

65/65

65/65 Marks


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Bin freeCity

AllWards

Twin binsExempted

1.7Bin free city Street side large bins should be removed


Adherence in >95% wards 18

Adherence in 75-95% wards 16

Adherence in 50-74% wards 14

Adherence in <50 % wards 0

Online MISBefore and

after picture of bin cleaning

Bin Log Report Images of bin

with labels

18/18 Marks


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Processing and Disposal

Total Indicator: 8 Marks: 375

Mechanical Composting

500 TPD

Vermi composting

30 TPD

Sanghvi Compost

Plant: 5TPD

Plastic to Fuel Plant : 5

TPD


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WetDry

% of total Wet Waste collected is treated by centralized or decentralized

Ranking Marks

>95% of the waste 60

80 – 95% 50

60 – 79% 40

40 – 59% 30

<40% 0

2.1

Online MISWet Waste Generated

No. of decentralized Processing

unit(Including RWA,BGG)

Centralized waste processing record

Quantity of wet waste sent to

Landfill Site (Log book record)

Evidence of Home based composting


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WetDry

% of total Dry Waste collected is treated by centralized or decentralized

Ranking Marks


80 – 95% 50

60 – 79% 40

40 – 59% 30

<40% 0

2.2

Online MISDry Waste Generated

No. of decentralized unit

Centralized waste processing record

Domestic hazardous and plastic waste

should be collected separately


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C&D Waste Mechanism in Place? As per C&D Waste Management Rule, 2016? 2.3

Ranking Marks


80 – 95% 35

60 – 79% 25

40 – 59% 15

<40% 0

Online MISTotal C&D Generated

C&D Collection points

Agreement copy if third party involved

Public Notification for C&D Services

C&D helpline Number, List of Vehicles

ULB approving Bulk Waste generators > 300 Tonnesbefore giving sanction of

construction

10-20% of C&D waste in ULB construction activity

Segregation of C&D Waste in following

Concrete, Soil

Steel wood ,Brick and mortal


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Remediation of existing dumpsites undertaken and the stage of the same 2.4

Ranking MarksRemediation work completed 40Work commenced( at-least 10 % of the total waste remediated

30

Work awarded/ Agreement signed

20

Tenders called ( more than 2 valid tenders)

10

No process started 0

Scientific capping

DPR/ EOI/RFP/Agreement

copy as evidence

Photographs


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Is the landfill in the city a sanitary landfill? Or landfill not required/ Zero landfill city 2.5

Ranking MarksSanitary landfill available and being used / Landfill not required

50

Sanitary landfill under construction 40

Agreement for construction done but work not commenced

25

Tenders called for construction of sanitary landfill site

15

Land is identified 5No action taken 0

Online MISPhotos with date

and time

Agreement copy if third party

involved

Log book of landfill site

Agreement copy if landfill under construction

Copy of tender if identification of agency is being

done


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What percentage of the operational cost of Sanitation and Solid Waste Management is covered by

• Property Tax, ( SWM/sanitation sub head) ,

• User Charges( for SWM/sanitation related services

• Sale of city compost and

• Advertisement rights on CT/PT and Litter Bins

2.6

Ranking Marks

100% of the cost 50

80 – 95% of the cost 40

60 – 79% of the cost 40

40 – 59% of the cost 20

<40% 0

Online MIS

Evidence of property tax collected with

specific sub-head for SWM/ Sanitation

charges

Total number of households and the

user charges per each

Total operational cost* of SWM activities

Revenue from the sale of compost

Salary expenses to Daily wagers, contractual or outsourced staff through service providers( against vacant posts) will be added along with cost

*Operational cost may include collection costs, salaries,equipment and capital costs, transportation costs, processing costs


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Percentage of Bulk Waste Generators (BWG), including those generating more than 100 Kgs (or less as notified by the State/city) of waste per day,

2.7

Ranking Marks

>95% BWG practicing on-site processing

50

80-95 % 40

60-79% 30

40-59% 20

Less than 40% 0

Online MISEstablishment

generating > 100kg waste

Notice issued by ULB to Establishment for

practicing onsite processing

Pictorial evidence of On site processing in

BGG

Copy of notification and public notice

released for informing bulk waste generators

Acknowledge letter from BGG for

practicing on site processing

Generating > 100 kg

waste


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Percentage of households processing their wet waste at Home 2.8

Ranking Marks>5% of the households

15

3-4% 10

2-3% 71-2% 4

<1% 0

Online MISTotal Wet Waste generated daily

Total number of household processing

wet waste in their premises itself

Ward wise evidence of household processing

their wet waste

Quantity of wet waste processed

ULB to provide detail of households

processing their wet waste


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Sustainable Sanitation



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What percentage of Households/Commercial Establishments/ CTs/PTs; are connected to a closed system such as sewerage,

3.1

Ranking Marks

>95 % households/commercial establishment /CT&PT areconnected to sewerage system or have septic tanks

70

80-94% households/commercial establishment / CT & PT 50


40 – 54% households/commercial establishment / CT & PT 10

< 40% households/commercial establishment / CT & PTOR no data available

0

Details of HHs mapped to

Sewerage network or Septic Tank

Details desludgeingvehicles

Location of STP Septic Tank Details


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What %of faecal sludge generated from Households/CommercialEstablishments/ CTs/PTs; is treated at FSTP/ STP -

3.2

Ranking Marks

>95 % households/commercial establishment /CT&PT are linked to a faecal waste management facility

48



40 – 54% households/commercial establishment / CT & PT 12

< 40% households/commercial establishment / CT & PTOR no data available

0

Details of working STP

Details deluding vehicles and their

log books

Location of STPSeptic Tank

Details

Capacity of FSTP Vs actual

treatment details


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IHHL – What percentage of completed toilets ( under SBM-Urban only) havewater available at source?

3.3

Ranking Marks

>95% of the IHHLs 45

80 – 95% 35

60 – 79% 2540 – 59% 15

Less than 40% 10

IHHL Constructed under SBM

List of IHHL with water connection

or any other source of water


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Are all Public toilets in your city are uploaded as ‘SBM toilet’ on google maps?3.4

Ranking Marks

Yes 60

No 0

Type SwachhPublic Toilet on

Google Map


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Percentage of CT/PTs open between 4.00 am to 10.00 pm? 3.5

Ranking Marks

>95% CT/PTs 30

80 – 95% CT/PTs 20

70 – 84% CT/PTs 10

55 – 69% CT/PTs 5

<55% % CT/PTs 0

Should be verified from MoHUA dash

board

Toilet data to be shared with the MoHUA by 30th October, 2018


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Has the city ensured toilet facilities in construction sites ( with 25 workers ormore) with safe disposal of faecal sludge

3.6

Ranking Marks

>95% construction sites with toilet provision 30

80 – 95% with toilet provision 20

60 – 79% with toilet provision 15

Less than 60% 0

Copy of permission issued forconstruction And photographs

Copy of permission issued for construction

Mechanism for ensuring toilets at construction site

Photographs


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What percentage of Operations and Maintenance costs of Community/Public Toilet and FSTP are being recovered through revenue streams viz. Property tax (sanitation specific), User charges, etc.

3.7

Ranking Marks

100% of the cost 30

80-99% 20

60 – 79% 10

40 – 59% 5< 40% 0

Detail of working/functional CTs &

PTs, STPs in the city.

Copy of user fee collected for services provided

Total costs involved in operation and maintenance

Details of desludging operators (with name,

vehicle and phone number) mapped to

households which have septic tank


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IEC & Behavior Change



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Whether Swachh Survekshan-2019 campaign promoted in the city? 4.1

Ranking Marks

Yes, to all 4 23

Yes, to any 3 20

Yes, to any 2 17

Yes, to any 1 12

Details of citizen led campaign uploaded on Swachh Manch

Pictorial evidence of Swachh Survekshan2019 campaigns conducted

Whether uploaded on social media

List of organizations/citizens engaged

Minimum 100 citizens should participate at any given time


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Short movie/audio jingle created by the ULB/Citizens for circulating amongstcitizens through social media

4.2

Ranking Marks

Yes, in circulation from September 2018 20

Yes, in circulation from October 2018 18

Yes, in circulation from November 2018 16

Yes, in circulation from December 2018 14

Theme wise list of such video /audio jingles created.

To be uploaded on Swachh Manch and social media

Evidence of dissemination through SwachhManch and social media – with date and

month


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Are citizen led campaigns being conducted in the city At least 2 events/campaigns conducted per month from October 2018 onwards.

4.3

Ranking Marks

Yes, from October – December 2018 20

Yes, from November - December 2018 15

Yes, in December 2018 only 10

Theme wise list of such video /audio jingles created.

To be uploaded on Swachh Manch and social media

Evidence of dissemination through SwachhManch and social media – with date and

month


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Capacity Building



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eLearning Platform – % Staff staff/workers( SBM) below Commissioner/Executive officer of ULB who have undertaken certifications on the e-courses platform on SBM portal

5.1

Ranking Marks

100% of the staff completed at least 20 courses* 19

75 – 99% of the staff completed at least 20 courses* 14

50 – 79% of the staff completed at least 20 courses* 9

<50% of the staff completed at least 20 courses* 4

• 1. IEC in religious places

• 2. Mainstreaming livelihoods in the sanitation sector

• 3. Segregation of waste

• 4. Waste to compost

• 5. Planning of FSSM at city level

*Following 5 courses will be mandatory-


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% staff from Sanitation and Engineering department who have attended at least 3 workshops conducted under SBM from April 2018 to December 2018

5.2

Ranking Marks

>95% of the staff attended at least 3 workshops 18 18

75 – 95% of the staff attended at least 3 workshops 14 14

50 – 79% of the staff attended at least 3 workshops 9 9<50% of the staff attended at least 3 workshops 4 4

• Copy agenda/minute to minute program

• Copy of attendance record( with details of chief guest)

• Pictorial evidence or newspaper coverage

• List of staff with phone numbers - Sanitary and Engineering Staff

Verification Means


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By-Laws



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Has the ULB notified and enforced the Plastic Waste Management 6.1

Ranking Marks

Notified and Enforced 17

Notified but not enforced 12

Neither notified nor enforced 10

Copy of Challan / fine receipts issued to citizens to curb usage of plastic.

Evidence stating mechanism in place for periodic checking of plastic usage in the city

Copy of notification of Plastic Waste Management Rules 2016

Govt. Maharashtra Plastic ban notification


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Are measures in place for user fee and penal action to curb Open Defecation/Urination and Littering

6.2

Ranking Marks



Neither notified nor enforced 0 0

List of OD Spots

List of Urination

List of Challans /receipts

Notification issued

GR No. Kramank Swamaa-2017/pra.ka.256/Navi-34 Dated, 30th Dec 2017


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Govt. Resolution Maharashtra

Sr.No Component A & B Grade ULB Maharashtra

in Rs

C & D Grade

ULB Maharashtra in Rs.

1 Littering 180 150

2 Spitting in public space 150 100

3 Open Urination 200 100

4

Open

Defecation/Urination 500 500

Spot fine :GR No. Kramank Swamaa-2017/pra.ka.256/Navi-34 Dated, 30th Dec 2017


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Has the ULB notified and enforced the Solid Waste Management Rules 2016 asapplicable to State/ULB

6.3

Ranking Marks




Copy of notification of Solid Waste Management Rules 2016

Copy of Challan / fine receipts issued to citizens to enforce compliance of SWM 2016 rules.

Evidence stating mechanism in place for periodic checking of compliance to SWM Rules in the city


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Has the ULB notified and enforced ‘User Charges’ to be collected from wastegenerators?

6.4

Ranking Marks




Evidence stating mechanism in place for periodic checking of compliance to SWM Rules in the city

Copy of notification of user charges

Copy of Challan /receipts issued to waste generators for collection of user charges


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Innovation



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Quality of project submitted by the ULB under ‘Innovation & Best Practices’ among the areas – Waste Management, Behaviour Change or ODF Sustainability

7.1

Ranking MarksImplementation 8

Novelty (Is your idea original or unique?) 8

Scalability 8Financial Sustainability 8

Impact 8

• Sustainable Solutions

• Public Private Partnership

• Convergence across other flagship missions of the Government of India

• IEC & Behaviour Change

• Community Engagement

• Sale of by-products of processing

• Robust faecal sludge management system

• User friendly Community and Public Toilets


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Quality of Citizen led project submitted by the ULB under ‘Innovation & Best Practices’ among the areas – Waste Management, Behaviour Change or ODF Sustainability

7.2

Ranking Marks

Implementation 6

Novelty (Is your idea original or unique?) 6Scalability 5

Impact 5

• Sustainable Solutions

• Public Private Partnership• Convergence across other flagship missions of the Government of India

• IEC & Behaviour Change• Community Engagement

• Sale of by-products of processing• Robust faecal sludge management system

• User friendly Community and Public Toilets

All cities are requested to mobilize citizens to submit one project (max 5 pages), with photos,

in the aforementioned categories. Comprehensive documentation and imaging for your

project or initiative will make a stronger case for your city.

• Projects introduced between 1st January 2018 to 31st October 2018 will evaluated.


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Part-2

Certification

1250 Marks


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Sr No Parameters Highest marks Indicative

1 Is the city certified under Star Rating Protocolfor Garbage Free City - 3, 5, or 7 Star? Ordeclared 4 Star?

1000 Certified 7 Star without failure 1000

900 Certified 7 Star with failure

800 Certified 5 Star without failure


600 Declared 4 Star

500 Certified 3 Star without failure


350 Declared 2 Star

200 Declared 1 Star


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Door 2 Door collection

At source segregation

Sweeping

Litter Bins in Public space

Bulk garbage generator

compliance

Scientific Waste Management and C&D Management

User fee, Penalties Citizen Grievance

Re-adressal System Dump site

remediation

Cleaning of drains including water

bodies

Visible Beautification

Waste Reduction

Key Component of STAR Rating


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7 Star Rating Highest Rating

1 StarState

2 StarState

3 Star

4 StarState

5 Star

6 Star

Prerequisite Condition for Rating:City Should be Open Defecation free

State

MoHUA


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Condition Star Rating 1 Star 2 Star 3 Star 4 Star 5 Star 7 Star

Door 2 Door collection 60% 80% 100%

Waste Segregation 25% 50% 80% 100%

Litter Bins 25% 50% 80% 100%

Waste Processing 25% 50% 75% 100%

Citizen Grievance redressal

App Downloads:

5% HHs

App Downloads:5% HHsComplaintsResolved:50%



App Downloads: 25% HHsComplaintsResolved:90%


Sweeping of commercial, public and residential area

Public&commercialareas:100% Public,commercial&residentialareas:100%

Public&commercialareas:100%twicedailysweepingResidentialareas:100%dailysweeping

Waste Storage 100%

No visible waste in drains 100% waterbodies 100% water bodies and storm water drains

User Charge Collection

By laws framed

Commercial, institutional and industrial establishments

All households/ premises including residential, commercial, institutional and industrial establishments

Plastic Ban

Implementation in compliance with Plastic Waste Management Rules 2016

Notification& enforcement of ban and enforcement of user fee by ULB on use, sale and storage of plastic bags

more than 50 microns

Complete ban on all plastic bags


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Sr No Parameters Highest marks Indicative

1

ODF Status

250 City is ODF ++ Certified

200 City is ODF + Certified

150 City is re-certified ODF without failure

100City is ODF Certified/recertified ODF

with failed attempt

25 City is self-declared ODF


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ODF+

All ODF clause • All households that have space to construct toilet, have

constructed one.• Community toilet availability at each 500m • Public toilet availability at each 1000m • Upload all constructed IHHL (2011 Onwards on SBM

portal)• Picture of all functional CT/PT on SBM(U) Portal)

Individual toilets should be functional and well-maintained, with water availability.All public areas have functional public toilets within a span of 1 kilometer.

While deciding the number of toilet seats/ urinals and blocks, the city’s entire floating population must have been considered

City have sufficient mobile toilets for large gathering

All RWA have toilet facility for non resident (Male & Female)

City has carried out structural audit of all CT/PT

All CT/PT should be functional and should be as per ODF Guideline annexure 1(A) & 1(B)ODF+ Protocol in By-laws

Fine Mechanism for Open Defecation, Urination defined penalty /fine against concessionaires/maintenanceauthorities in-charge of community / public toilets in service contract (with respect to poor maintenance of such toilets).

ODF++

All ODF+ Clause

All toilets (individual, community and public) are either connected to:a. sewer networks; orb. safe containment systems (such as septictanks, twin pits or other on-site sanitation1 Work circle applicable only if concerned area is under jurisdiction of development authoritysystems prescribed by CPHEEO or underSBM-Urban Mission Guidelines),with regular emptying, treatment and/or safedisposal of septage from these toilets managed asper conditions given in Annexure 7.

All septic tank cleaning service providersare registered with and licensed by ULB

The city has issued and notified fines againstpersons / desludging operators dumpinguntreated faecal sludge in drains and / or openareas.

ODF++ SBL indicator should be incorporated in By-laws


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Part-3

Direct Observation

1250 Marks


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Parameter Methodology Scheme of Ranking Marks

1 Are the Residential and Commercial areas clean?Residential Areas should be picked from - Slum/Old City/Unplanned Area/ Planned Area

Assessors will move around the residential area and commercial areas to observe/ assess if the area is clean.

Yes, 100% clean (zero waste spot) 200

Assessors will not interact with anyone. It will be purely their assessment of the situation

Yes, but not 100% clean (waste spotted in 1-2 points/ locations)

150

Assessors will click the pictures to support their observation/assessment

Partially clean ( waste spotted in 3-5 points/locations)

100

Not clean (Waste spotted in >5 points/locations)

0

Sr.No 3-10 Lakh >10 Lakh Population

Total Zone 4 5

Total Location 4020 Residential 20 Commercial

6030 Residential 30 Commercial


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Parameter Scheme of Ranking Marks

2 Are Public and CommunityToilets clean and user friendly

Total 250 Marks

Toilet is dry and clean with no broken tiles/wall plaster 40

Separate section for Men andWomen 30Bins available with each toilet seat regularly emptied 10

Usable taps and fittings – running water and flush system 40

Toilet is child friendly – low height urinal / smaller seat 10

Ramp and bar for differently abled people 10

All areas in the toilet well lit –electric light and natural light 30

Availability of soap/soap dispenser near wash basin 10

Functional bolting arrangements on all doors 10

Caretaker is present for operations & maintenance 20

Adequate ventilation with fresh air flow 20

ICT based feedback system* 20


Total Zone 4 5

Total Location 4020 CT20 PT

6030 CT30 PT


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Parameter Methodology Scheme of

RankingMarks

3 Are Public and Community Toilets are prominently displaying SBM messages designed by the Ministry orULB, with Swachh Survekshan-2019 logo

Assessors will not interact with anyone. It will be purely their assessment of the situation.

Yes 80


No 0

Parameter Methodology Scheme of

RankingMarks

4 Are the Public and Community toilets connected with onsite safe disposal system (Septic tank with no overflow) or sewer network – no open drainage

Assessors will not interact with anyone. It will be purely their assessment of the situation

Yes 80


No 0


Total Zone 4 5

Total Location 4020 CT20 PT

6030 CT30 PT


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5 5. Whether all Vegetable/Fruit and Meat/Fish Markets are clean

100 % adherence to all 4 parameters 170

100 % adherence to 3 parameters 130

100 % adherence to 2 parameters 100

100 % adherence to 1 parameter only 50

Zero litter, no animal dung and no solid waste

blocking

Litter bins available at every 50 meter, No

Transfer Stations - waste being transported OR on

site processing

Free from stray cattle/animals

Messaging around cleanliness through

signage/displays/hoarding at every 100 meters

Sr.No 3-10 Lakh>10 Lakh

Population

Total Zone 4 5

Total Location

24 40


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6 Catchment areas of biggest Railway Stations, Bus Stations/Depots and Airport of city

100 % adherence to all 4 parameters

170

100 % adherence to 3 parameters 130100 % adherence to 2 parameters 100100 % adherence to 1 parameter only

50

Catchment areas are clean (zero litter),

No OD spot found on the railway tracks (500 mtr

either side of the platform)/near Bust Station/Airport,

All shopkeepers in the catchment areas have litter

bins and

Swachh Survekshan-2019 hoarding/bill board/wall writing in place (City may

avoidusing plastic for IEC)

Biggest Railway Station/ Bus Depot


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Parameter Methodology Scheme

of Ranking

Marks

7 Swachh Survekshan-2019: Hoardings/Billboards/Wall Writing visible in all commercial/public areas of the city (cities are encouraged to avoid use of plastic for IEC)

Assessors will not interact with anyone. It will be purely their own assessment of the situation

Yes 100


No 0


Total Zone 4 5

Total Location 40 60


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8 Visible beautification of slums/old city areas, flyovers, public places ?

Yes for all 6 above 200

Yes for any 5 above 150

Yes for any 4 above 110Yes for any 3 above 70Yes for at least any 2 above 30

Wall paintings/murals/Ar

tifacts, Plantation Covered drainage

No waterlogging

5)No broken footpath/ pavement

No solid waste in water


Total Zone 4 5

Total Location40

Slum: 20 + Public Place: 20

48Slum: 24+Public Place:

24


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Part-4

Citizen feedback

1250 Marks


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Citizen Feedback Methodology

77

Face to face interview

1969 Outbound callSwachh

Manch/SwachhBharat app

0.1% Population sample or minimum 1000 feedback

Cities less then 1 lakh population

Cities more then

1 lakh population

250 feedback


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1. Are you aware that your city is participating in Swachh Survekshan 2019? 6.4

Ranking Marks

Yes 125

No 0

Are you aware

Voice Message

Flash on website

Mobile Ringtone

SARATHI Call

Sound Truck

Radio FM

Banner and Poster

News Paper

Swachhta Grahi

Task Force

Internal

• NGO

• SHG

• Societies

• Senior Citizens

• Schools

• College

External

होय


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Are you satisfied with the cleanliness level in your city?(To assess if citizens feel the visible improvement in cleanliness)

6.4

Ranking Marks

Yes - very clean or no complaints 125

Not really - but better than last year 100

No change – status quo 50

No, worse than last year 0

Twice Sweeping in Commercial and residential area

Signature campaign

Resolve App complaint and ask

for rating

Eliminate GVP Points

Use of SwachhManch

City Beautification


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Are you able to easily spot litter bins in commercial and public areas?(To assess if ULB has placed litter bins at strategic/critical locations - commercial and public areas)

6.4

Ranking Marks

Yes, and no spillover 125

Yes, but always full/spillover 70

Not much 30

Not at all 0


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Whether you are asked to give segregated dry and wet waste to yourwaste collector?(To assess if segregation at source is enforced by the ULB

6.4

Ranking Marks

Yes 125

No 0

Segregate

your waste

Wet

Dry

Hazardous ULB Citizens


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Do you know where your waste goes after collection – dumping site/sanitary landfill site or processing site? (To assess if citizen are aware how theirwaste is managed by the city)

6.4

Ranking Marks

Yes 100

No 0

Secondary

Transportation

Door to Door

Primary Collection Processing

SLF

LandfillMoshi Depot


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Do you find urinals/toilets are accessible and clean now(To assess if citizens are accessible to clean urinals/toilets in public places)

6.4

Ranking Marks

Yes 125

No 0


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Do you know the ODF status of your city?(To ascertain whether ULBs are engaging their citizens to achieve ODF status)

6.4

Ranking Marks

Yes 125

No 0


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Swachh Bharat App/Manch


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Q.No Parameter Marks Scheme of Ranking

1

Number of Active Users on Swachhata App/SwachhManch/Local App (integrated with Swachhata App)

100

Percentage as calculated by the formula below becomes the score for that month.

Final Score of this indicator for Swachh Survekshan 2019 will be the average of every month’spercentage

Active UserRegistration X 100Swachhata App Swachh Manch

Local App (integrated with Swachhata App)

http://swachhmanch.in/ulb/login


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Active users

•Posted a Complaint

• Voted up on a Complaint

• Commented on a Complaint • Given Feedback on a resolved Complaint

• Volunteers for an Event through Swachh Manch

• Shared an Event on Swachh Manch (Social Media)

• Successfully Creates an Event on Swachh Manch.


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2

What percentage of complaints areresolved within SLA (Service LevelAgreement) time frame?

100

Percentage as calculated by the formula below becomes the score for that month.Final Score of this indicator for Swachh Survekshan 2019 will be the average of every month’spercentage

Resolution Rate = (Number of Complaints Resolved-Reopened Complaints-2 x FakeResolutions)/ Total Complaints in the city x100

Condition Star Rating

1 Star 2 Star 3 Star 4 Star 5 Star 7 Star


App Downloads:

5% HHs







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3

Total Registrations: What percentageof population have downloaded theSwachhataApp/Local App or joinedSwachh Manch (all inclusive)till 31st January 2019?

100 >=15%

Resolution Rate = (Number of Registrations)/Population of the city x100

Condition Star Rating

1 Star 2 Star 3 Star 4 Star 5 Star 7 Star


App Downloads:

5% HHs







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4User Feedback on resolvedcomplaints

100

Percentage as calculated by the formula below becomes the score for that month.Final Score of this indicator for SwachhSurvekshan 2019 will be the average of every month’spercentage

User Feedback - (Number of positive feedbacks on Complaints resolved within SLA)/

Niumber of Complaints resolved in SLA X100


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Dead Animal

48 Hours

Sweeping not done

12 Hours

Dustbinnot

cleared

12 Hours

No electric city

12 Hours

Garbage not

cleared

12 Hours

No water in Public toilet 12

Hours

Garbage Vehicle

not arrived 12 Hours

Public Toilet

Cleaning 12 Hours

Service Level Agreement

# New Parameter To be reported if SLAs1 Open Manholes or Drains User finds open manholes or drainage 12 Hours2 Sewerage or Stormwater Overflow User finds water overflowing from sewerage or storm 12 Hours3 Stagnant Water on the Road User finds stagnant water on the road 12 Hours

4 Improper Disposal of Fecal Waste/ SeptageUser find septage or fecal waste not being disposed of properly

12 Hours

5 Debris Removal/Construction MaterialUser finds the waste of construction and debris kept unattended

12 Hours

6 Burning of Garbage in Open Spaces User finds waste being burnt openly 12 Hours7 Urination in Public/Open Defecation (OD) User finds any OD Spot or anyone urinating in open 1 Week


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CT/PT and

ODF++

• 855 Marks

Swachh Bharat APP/SwachhManch

• 400 Marks

Citizen Awareness

• 1250

50% Marks


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August 2018 September 2018 October 2018 November 2018

Workshop 1: Introduction to Swachh Survekshan2019

CT/PT – Upgradation & Maintenance (Samagrah,eToilets) for ODF ++

Workshop 2: Creation of Creation Profile

Team Creation for SwachhBharat App: Sarathi team to allocate complait for Complaint Allocation

• Plan of Action


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