Date post: | 12-Apr-2017 |
Category: |
Design |
Upload: | francis-rowland |
View: | 1,323 times |
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A UX Journey into the…
Nikiforos KaramanisFrancis RowlandJennifer Cham
World of Early Drug Discovery
European Bioinformatics InstituteCambridge, UK
Overview
❏ Helping scientists to develop new medicines❏ Helping our team achieve consensus❏ Helping our team understand the users’
perspective❏ How are we doing?
@francisrowland @technorasis
Target?
@francisrowland @technorasis
@francisrowland @technorasis
Aim:Help R&D scientists identify the right
target!
CTTV
@francisrowland @technorasis
(Potential) Target for a new drug
Disease
Scientific evidenceCTTV
@francisrowland @technorasis
Overview
✓ Helping scientists to develop new medicines❏ Helping our team achieve consensus❏ Helping our team understand the users’
perspective❏ How are we doing?
@francisrowland @technorasis
@francisrowland @technorasis
UX Designer as a catalyst in a balanced team
www.balancedteam.org
Communicating
• Team grew fast
• Diverse expertise
• ‘Startup-like’ environment
What did we do?
• Agile approach
• Weekly UX meeting
Challenges
• Haven’t worked together
• Different perspectives● Share
● Discuss
@francisrowland @technorasis
Co-designing
• Don’t own team
• UX woven through
What did we do?
• Include team in design process
• Help understand user needs
Challenges
• What is our role?
• What is our contribution?● Influence
● Facilitate
@francisrowland @technorasis
Externalising
• Working in the same room
• Unused space in one corner
What did we do?
• Create a meeting area
• Put designs on the wall
Challenges
• Access designs and ideas
• Share ownership● Visualize
● Review
@francisrowland @technorasis
Overview
✓ Helping scientists to develop new medicines✓ Helping our team achieve consensus
✓ Communicating✓ Co-designing✓ Externalising
❏ Helping our team understand the user’s perspective
❏ How are we doing?
@francisrowland @technorasis
@francisrowland @technorasis
Consolidating
• Insights from user research
• Details vs big picture
What did we do?
• Cross-check learnings
• Diagrams on the wall
● Triangulate
● Encapsulate
Challenges
• Share with team
• Drowning in documentation
@francisrowland @technorasis
@francisrowland @technorasis
Generating
• Rapid & iterative sketching
• Individual & team work
What did we do?
• Plan together with team
• Team members act as facilitators
Challenges
• Identify important questions
• Interact with actual users● Reflect
● Participate
@francisrowland @technorasis
Testing
• Feedback from potential users
• Started early and kept testing
What did we do?
• Test main feature of sprint
• Team members observe and take notes
• Analyse together
Challenges
• Align with sprint objectives
• Involve team members
• Share insights ● Collaborate
● Iterate
@francisrowland @technorasis
Overview
✓ Centre for Therapeutic Target Validation (CTTV)✓ Helping our team achieve consensus✓ Helping our team understand the user’s
perspective✓ Consolidating✓ Generating✓ Testing
❏ How are we doing?
@francisrowland @technorasis
What can we do better (UX view)
• Playing ball with Agile.• Inviting and providing useful critique. • Keeping track of important decisions.• Engaging with more senior and distant
stakeholders.
@francisrowland @technorasis
What can we do better (team view)
• Planning• Communication• Specifications• Empathy
@francisrowland @technorasis
Feedback from team
Achieving consensus:
✓ Communication✓ Involvement✓ Perspective
@francisrowland @technorasis
Feedback from team
Understanding users’ perspective:
✓ Participatory workshops✓ Involvement in testing✓ Advocacy✓ Focus
@francisrowland @technorasis
I like it. I have found it straightforward to navigate around and assume it will get
better as more links are added in!
Well done, the layout is intuitive, it was great to see
things we had suggested in the workshop on screen!
Powerful resource, clear links and easy to use without training, especially for a
non-bioinformatician!
Feedback from users
@francisrowland @technorasis
Overview
✓ Helping scientists to develop new medicines✓ Helping our team achieve consensus
✓ Communicating✓ Co-designing✓ Externalising
✓ Helping our team understand the user’s perspective✓ Consolidating✓ Generating✓ Testing
✓ How are we doing?@francisrowland @technorasis
Many thanks to…
• Our team• Our design and testing participants• Xavier Watkins, Sangya Pundir, Ryo Sakai and Michele Ide-
Smith• Bren Vaughan (our line manager)• Ewan Birney & CTTV Leadership team• Holly Foster for day-to-day help