A Welcomegrup Book

INDUCTION Learning Service Department

ITC HOTEL THE KAKATIYA

“A Distillate of Welcomgroup’s Achievementsin Product, People & Processes”


I N D E X

SL.NO. PARTICULARS PAGE NO.

1. ANDHRA PRADESH 12. HISTORY OF HYDERABAD 2-93. ITC LIMITED - AN OVER VIEW 104. ITC BUSINESSES 115. ITC PROMOTED COMPANIES, SUBSIDIARY COMPANIES,

ASSOCIATE COMPANIES 126. ITC LIMITED - BOARD OF DIRECTORS 137. WELCOMGROUP - AN OVER VIEW 148. WELCOMGROUP - BUSINESS PHILOSOPHY 159. PROPERTIES OF THE WELCOMGROUP CHAIN 1610. THE WORLD OF ITC WELCOM HERITAGE HOTELS 1711. ITC HOTELS DIVISION - ORGANISATIONAL STRUCTURE 1812. ITC SHERATON LINK - UP 1913. BOARD OF DIRECTORS - SRINIVASA RESORTS LIMITED 2014. ITC HOTEL THE KAKATIYA 2115. WHO’S WHO AT ITC HOTEL THE KAKATIYA 2216. LAND & BUILDING 2317. FACTS AT A GLANCE 2418. PRODUCT PROFILE 2519. ROOM VIEWS 2620. NON SMOKING ROOMS 2721. GUEST FACILITIES 28-2922. TELEPHONES 3023. DINING & ENTERTAINMENT 31-3324. ENGINEERING & MAINTENANCE 3425. FIRE SAFETIES 35-3926. HOUSE RULES 40-4327. GENERAL COMPORTMENT 4428. CARE OF UNIFORMS 4529. SECURITY TIPS 4630 THE WOW EXPRESS 4731. LUXURY FAST FORWARD 48-5032. ITC - WELCOMGROUP PLATINUM STANDARDS 5133. SAFETY 52-5534 ENVIRONMENT 5635 NOTES 57-60


ANDHRA PRADESH

Area : 2,75,068 Km

Capital : Hyderabad

Chief Minister :

Governor :

Languages : Telugu & Urdu

Physiography :

Fifth largest state both in area and population. Climate is generally moderate and humid. The Krishna andGodavari are the major river systems in the state. The Godavari is the largest and broadest river of SouthIndia.

History :

The word “Andhra” is equally applicable to the land, the people and the language. Andhra Pradesh isdivided into 3 regions: The Coastal region generally called Andhra, the interior region known as Rayalaseemaand the Telangana region.

Important Cities :

Hyderabad - Secunderabad, Visakhapatnam, Rajahmundry and the Temple Town of Tirupati.

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The City of Hyderabad, originally known as Bhagyanagar, was named after a local dancer Bhagmati. Md.Quli Qutab Shah, who ousted the Bahamani dynasty in 1512 to establish the fortress city of Golconda, thengave it its name Hyderabad. Legend has it that the young Soultan rode our from the Golconda fort to meet hisbeloved braving the flood waters of the river Musi. He re-christened her hyder Mahal, and named the cityhyderabad in honour of her.

The history of Hyderabad is inextricably linked with the rise and fall of various kingdoms, which flourished inthe Deccan region during the medieval and modern times. It was the famous Qutub Shahi’s rule that openeda glorious chapter in the annals of Hyderabad.

During the early part of his regin, Golcond became famous for its diamonds, steel and printed cloth. Commercialactivity drew merchants from Asia and Europe. Hyderabad’s fame, strategic location and Golconda’s legendarywealth attracted Aurangzeb who captured Golconda after a long siege in 1687 and made it a part of theMughal empire, with Asaf Jah as the part Prime Minister of the Deccan. As the Mughal Empire began todisintegrate, Asaf jah proclaimed himself the master of the Deccan. This marked the end of the medievalperiod in the histroy of the Deccan and the commenement of the modern period, which was identical withthe end of Mughal hegemony and the definite etsablishment of the Asaf Jah rule.

The State and the dynastry so founded by Asaf Jah-I witnessed many interesting events in the evolution ofHyderabad state. He also instituted the title of Nizam which became the dynastry title of the successive rulersof this state under whose reign the city reached its zenith in terms of size and power.

In 1798, a subsidary alliance for military and political cooperation was signed between the then Nizam andthe British East India Company. Thereafter, an area north of what is now the Hussain Sagar Lake wasestablished as a cantonment and named Secunderabed after Nizam Sikander Jah.

The Nizamsruled Hyderabad until the state was merged into the Indian Union in 1948, after the nationattained independence from the British. Hyderabad, significantly, was the largest princely state in India, withits own flag, currency and coins, postal system, railways and even its own radio. Jt was the unique state inwhich the ruler received the allegiance of families holding estates, which in size and richness surpassed theterrioties of several other Indian States.

After the reognization of states in 1956, Hyderabad city was merged with the new state of Andhra Pradeshcarved out of the composite state of Madras and the city became the new capital of Andhra Pradesh.Hyderabad. along with its twin sister, Secunderabad, are endearingly called “Twin Cities’. The 400-years-old metropolis, a mix of varied cultures, magnificent monuments and mansions, speaks the language of gloryof the past heritage.

Hyderabad today hosts some of the best buildings, both heritage and modern. Strucures put up centuries agoare still preserved as monuments. Parks and gardens have been revived and the number of water bodies inand around the city rejunevated to re-create the splendor of a thriving modern city that retains its old heritagewith a sense of pride and belonging.

Malls and shopping complexes in multistoried structures abound but the old ambience remains. A specialcharm is very much there. Amidst all the romantic environment, industries have come up. Some of the M.N.C.’Shave set up branches here, a number of state and Indian Government units including prestigious research anddevelopment as well as defense establishments have made Hyderabad their home. Their staff, drawn from allparts of country, feel at home in the new environment and culture.

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HISTORY OF HYDERABAD


By far the most imposing structure in Hyderabad is Charminar, a major landmark in the city. The greatmonument is a synonym for Hyderabad and the pivot around which the glory and histroy of the city developed.The monument, built by by Mohammed Quli Qutub Shah in 1591, is a beautiful colossus in granite, lime,mortar and, some say, pulverised marble. Apart from being the core of the city’s cultural milieu, it hasbecome a brand name.

Charminar is a squarish structure with four towers in the four corners of the square, each of whose sides is 20metres in length,. Every side opens into a plaza through giant arches, which are shorter only than the minarets.Each arch is 11 metres wide and rises 20 metres to the pinnacle from the plinth. The minarets soar skywardsby 24 metres from the roof of Charminar, are four-storeyed, covering 48.7 metres in height from the groundand looking like a delicately carved ring around the minaret. Inside the minarets are spiral stairways of 149steps from whose top one gets a panoramic view of the city. Unlike the Taj Mahal, the minarets are built intothe main structure.

At the western end of the roof of Charminar is a mosque, the oldest in the city. The rest of the roof was usedas a court in Qutub Shahi times. Atop the monument are 45 prayer sparces for the devout where they canoffer worship in a tranquil atmosphere. East of this space is a spacious verandah with small and large archesin the middle. The first floor has beautiful balconies from wher one can get a view of the histroic city and itslater accretions.

Charminar actually is a galary of prominet landmarks in the city’s history. Its neighbourhood is as interestinga site of cultural herigate as the monument itself. Around this architectural axis are colourful bazaars, bringingto mind the bazaars of ancient Baghdad and Istanbul, selling pearls, bangles, traditional Muslim gear andMughlai delicacies. Architecturally significant are the Mecca masjid, Jama Masjid, Char Kamaan, and MiyaMishk mosque. The Nizams too had built a complex of palaces close to Charminar and beyond Lad Bazaar.Among them, more well-known are the Chow Mohalla palace (1750), Khilwat Mahal, the Malwala Palace(1845), the Salarjungs’ Dewan Devdi

Salar Jung Museum : Declared by the Indian Parliament as an Institution of National Importance, the SalarJung Museum of Hyderabad is the repository of the artistic achievements of diverse European, Asian andFar Eastern countries of the world. The major portion of this collection was acquired by MirYousuf Ali Khan popularly known as Salar Jung III, though quite a few items were inherited by him from hisfather Nawab Mir Laiq Ali Khan Salar Jung II and his grand father Nawab Mir Turab Ali Khan, Sir SalarJung

The Museum derives it’s name from the title ‘Salar Jung’ given to the erstwhile Preime Ministers of theNizams of Hyderabad. This treasure of world art, compresing over 40,000 objects is from the rich collectionmainly acquired by Mir Yusuf Ali Khan, popularly known as Salar Jung III (1889-1949), who served brieflyas Preime Minister (from 1912-14) to Mir Osman Ali Khan, the seventh Nizam of Hyderabad. After beingpassed on the some bodies, it is now managed by an autonomous Board of Trustees who manage, plan,organise and implement programme for the museum’s development. There are 38 galleries in the Museumspread on two floors.

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The collection of the Museum comprises Indian Art, Middle Eastern Art, Far Eastern and European Art.Apart from this, there is a gallery devoted to the illustrious Salarjung family, the Children’s Section, a richreference Library, with over 43,000 articles and 50,000 books and a rare manuscripts section with Arabic,Urdu and Persion manuscripts. Among the most interesting items are the Veiled Rebecca, a delicate marblestatus of a woman seen through her veil and MArguitte and Mephistophilles, a double figure of carved wood.A painting of Krishna dancing with Radha to the beat of drums by a Gopi is also worth seeing.

Founder’s Gallery: It recreates the life and times of the SalarJungs with portraits, and personal artifacts.Also on display are unique momentos like the panegyric in Urdu given to Sir Salar Jung and Nizam VI inmemory of their having attended the Imperial proclamation of Queen Victoria in Delhi in 1877 and portraitsof Nizams of Hyderabad under whom the Salar Jungs served as Prime Ministers.

Indian Collection : A chronicle of India’s diverse and rich cultural Heritage through the ages. It comprisesstone sculptures, bronze in image painted textiles (Kalamkari etc.), wood carvings, miniature painting modernart, ivory carvings, jade carvings, textiles, metal-ware, manuscript, arms and armour among other things.

Middle Eastern Art : It offers an ecletic collection of capets, paper (manuscripts), glass, metal-ware,furnitures, lacquer etc. from Persia, Arbia, Syria, and Egypt.

It is also one of the few Indian museums with a collection of Far Eastern Art, porcelain, bronze, enamel,lacquerware, embroidery, painting, wood and inlay work from China, Japan Tibet, Nepal and Thailand. TheChinese collection especially, represents a comprehensive range of export wares on par with the bestinternationally.

Oil and watercolor paintings: An important part of the European Collection, apart from several 19thcentury British painters, the gallery also includes artists of the French, Italian and German schools. Also ondisplay are Venetian glass, Sevres porcelain, Dresden China, Wedgwood pottery, English furniture, Greeksculptures etc.

Children’s Section :Objects acquired by Salar Jung III during his childhood are on display in this section.The exhibits housed here provide informal education on the children apart from providing delight to them.

Golkonda Fort : It is one of the most magnificent fortress complex in India which lies on the westernoutskrts around 11km from the city. The history of Golkonda Fort dates back to the early 13th century, whenthis south eastern part of the country ws ruled by the Kakatiyas. The bulk of the ruins of this fort, date fromthe time of the Qutub Shahi kings, who had ruled this area in the 16th and 17th century. The fortress is builton a granite hill 120 metrs high, surrounded by massive crenellated ramparts.

Shepherd’s Hill or Golla Konda’, as it was known in Telugu, has an interesting story behind it. In 1143, onthe rocky hill called ‘Mangalavaram’, a shepherd boy came across an idol. This was conveyed to the Kakatiyaking, who was ruling at that time. The king got a mud fort constructed around the holy spot and nearly 200years later, Bahamini rulers (1364) took possession of the fort. Form 1507 over a period of 62 years, the

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mud fort was expanded by the first three Qutub Shahi kings into a massive fort of granite, extending aroud 5kms in circumference, which has been a silent witness to many historic events. The rule of the Qutub Shahisat Golkonda ended in 1687, with the conquest of the fort by the Mughal emperor Aurangazeb, who almostcompletely destroyed the fort and left it a heap of pathetic ruins.

The fort has a 10 km long outer wall having 87 semi circular bastions; some still mounted with cannons, eightgateways, four drawbridges and number of royal apartments and halls, temples, mosques, magazines andstables among other things, inside.At the lowest level is the outermost enclosure into which one enters by the‘Fateh Darwaza’ (Victory Gate) after Aurangzeb’s triumphant army marched in through this gate studdedwith giant iron spikes to prevent elephants from battering them down near the south-eastern corner. At FatehDarwaza one can experience fantastic acoustical effects, characterstic of the engineering marvels at Golkonda.A hand clap at a certain point below the dome at the entrance reverberates and can be heard clearly at the‘Bala Hisar’ pavilion, the highest point almost a kilometre away. This acted as the warning note to residentsin case of danger. Of the great gateways, the Balahisar Darwaza is the most impressive. Mythical beasts andlions on stucco panels of the spandrels provide decoration on this defence portal. From the Balahisar Darwazastarts the uphill ascent of some 380 uneven stone steps.

The main structure of the fort is laid out in a sequence of enclosures that holds the public and administrativestructures of the royal residences and halls. The mortuary baths lie to the right of the portico. The baths weremeant for the deceased royalty and harem ladies who were given the ritualistic bath before burial outside theBanjara Gate. Nagina Bagh, now in complete ruins, lies within an enclosure.

Another important structure is a mosque built by Taramati, a paramour of Abul Hasan which has unusual claypipes fitted into wall planks - evidence of an efficient water supply arrangement to the uphill residential area.

Prominent corner minarets distinguish the small mosque (1518) built by Ibrahim Quli Qutub Shah. Thecourtyard extend up to the ramparts providing spectacular views of the landscape below, for miles. Close tothe mosque view the small Rama Mandir under the bulders. Ram Das, a revenue official, who was accusedfor misusing state funds, jailed by Abul Hasan Tana Sha, carved images of Rama, Lakshman and Hanumanon the rock surface in the cell.

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There was also supposed to be secret underground tunnel leading from the ‘Durbar Hall’ to one of thepalaces atthe foot of the hill. The tombs of the Qutub Shahi kings, with Islamic architecture lie about 1 kmnorth of the outer wall of Golkonda. These graceful structures are surrounded by landscaped gardens, someof which having beautifully carved stonework. Outside the Fort are two separate pavilions built on a rockyeminence - the “taramathi Gana Mandir’ and the ‘Premathi Nritya Mandir’ where the legendary sisters“Taramathi’ and ‘Premamathi’ resided. They gave their performance on a circular dais atop a two-storiedstructure, the ‘Kala Mandir’, which was visible from the king’s durbar (king’s court) on top of the GolkondaFort. The fortress city within the walls was famous for its diamond trade and the famed Koh-i-noor diamondis said to have come from here.

The Sound and Light Show : A new attraction at the fort is a sound and light show that brings the legend ofGolconda to life. With a spectacular interplay of audio and visual effects, the story of Golconda unfolds overcenturies of splendour. The show livens up the glorious past and it is an experience worth watching. The showis presented in English, Hindi and Telugu.

Chowmahalla Palace : The Chowmahallah Palace was once the centre of Hyderabad. It was the seat of theAsafjahi dynasty where the Nizam entertained his official guests and royal visitors. The palace is unique forits stylea nd elegance. The complex consists of two courtyards with elegant palaces, the grand Khilwat (theDurbar Hall), fountains and gardens. Khilwat Mubarak is the heart of the palace. the Asaf Jahis Dserted theformer Qutb Shahi palace quarter lying north west of the Charminar and decided to construct. a new palacecomplex for themselves to the south west fo the Charminar. Different portions of the Chowmahalla wer builtduring different portions of the Chowmahalla were built during different phases of the Asaf Jahi rule. This wasbuilt around 1780 during the raign of Nawab Nizam Ali Khan, Asaf Jah II, but extensively renovated later in1911. The palaces are named Afzal Mahal, Mahtab Mahal, Tahniyat Mahal and Aftab Mahal. Of these, AfzalMahal, a two storeyed building , is the most imposing. The grand pillared Durbar hall has a pure marbleplatform on which the Taqt-e-Nishan or royal seat was laid. The 19 spectacular chandeliers of Belgiancrystal have been recently re-installed to create the lost splendour of this regal hall. The Council Hall is thevenue for the temporary exhibitions from the treasures of the Chowmahalla Palace collection that offer you aglimpse of the bygone era. Events and public programmes are organised inthe histroric buildings.

Prasads Imax : The first of its kind in South India is specially designed to screen large format films. ThePrasads Imax the theafter gives you the most engrossing movie engrossing movie experience. With 92 feetwide and 72 feet high the theatre features the largest 3 D screen in the world. It also features a 5-screenMultiplex whare at a time Telugu, hindi, English, National and International moview are screened. It has ashopping centre spread over 40,000 sft with stores of best of the brands and several restaurants, food courtsand entrertainment zone for children and youth.

Birla Mandir : Built in sculpted white marble, floats on the city skyline, on Kala Pahad. The idol in thetemple is a replica of the one at Tirupati and was built by the Birlas three decades ago. The temple offers anpanoramic view of the twin cities of Hyderabad and Secunderabad. Scenes from the Ramayana andMahabharata are finely sculpted in marble. The 11-foot tall statue of Lord Venkateswara is sculpted fromblack granite, specially mined brought from Phirangipuram in Guntur district.

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Birla Science Museum : Next Birla Mandir, it inculdes the more well known Planetarium. The ScienceCentre is another beautiful structure, aetleating the advances made in science and technology. The interriourdecor matches the architectural exterior of the Centre built over 10,000 sq. feet. The Centre is host to anumber of divisions such as the Planetarium, the Science Museum, and the Centre for Applied Mathematicsand Computer Sciences.

Birla Planetarium :The Planetarium is another magnificent building with a big dome resembling that of theGol Gumbaz in Bijapur and some of the earliest government structures in New Delhi. A special attraction arethe shows which unveil the mysteries of the cosmos and the origins of the universe, comets, clips, unidentifiedflying objects and the clash of titans. The latest addition is the Dinosarium, which houses a collection ofdinosaur egg fossils. The highlight of the museum is a mounted ‘Kotasurus Yamanpalliensis’. remains theramins of a 160-million-year-old dinosaur.

Legislative Assembly : Built in 1913, the building was originally the Hyderabad State Town Hall. Thearchitecturer is a synthesis of Rajasthani and Persian styles, with an all white, aesthetic look. Located adjoiningthe picturesque Public Gardens, a massive statue of Mahatma Gandhi in a sitting posture is erected at theentrance park to the Assembly.

Qutub Shahi Tombs : The tombs of the legendary Qutub Shahi kins lie to the north of Golkonda, about akilometre away from Banjara Darwaza of the Golkonda Fort Planned and built by the Qutub Shahis themselves,these tombs are said to be the oldest historical monuments in Hyderabad. They form a large group and standon an raised platform. The tombs are built in Persian, Pathan and Hindu architectural styles using grey granite,with stucco ornamentation, the only one of its kind in the world where an entire dynasty has been buried at oneplace.

Andra Pradesh State Museum : Located in the picturesque Public Gardens, the museum boasts of one ofthe richest repositories of antiques and art objects in the country. Built in 1920 by the Nizam VII, the museumbuilding itself is a fine example of Indo-Saracenic architecture. The museum contains a Buddist gallery,Brahmanical and Jain gallery, Arms and Armour gallery Numisimatics Gallery, Ajanta Gallery and more.Adjacent to the State Museum is the Contemporary Art Museum.

Mecca Masjid : A hundred yards southwest of the Charminar is the Mecca Masjid, So named because thebricks were brought from Mecca to build the central arch. The Qutb Shahis never finished the building of themosque, which was completed by Aurangzeb in 1964. Meccan Masjid is a poetry in stone, with a hallmeasuring 67 metres and soaring to a height of 54 metres. Fiftneen graceful arches five to each of the threesides, support the roof. Towards the southern end of the mosque lie the graves in marble of Nizam Ali Khanand the families of the Asaf Jahi dynastry.

Shilparamam (The Arts & Crafts Village) : The last attraction at Madhapur beyond Jubliee hills in Hyderabadis the 30 acre village, which houses arts and crafts of the country. To encourage crafts persons and to give thenecessary boost to their art, the crafts village hosts annual bazaars, where artists and artisans from all over thecountry exhibit their talents.

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The Nizam’s Museum : Located in the stately Purani haveli, the palace acquired in 1750, by the secondNizam, is now converted as a museum with a fascinating collection. The museum showcases the gifts andmementos presented to the last Nizam on the occasion of Silver Jubilee Celebration in 1937. A 1930 RollsRoyce, Packard and a Mark V Jaguar are among the vingtage cars displayed. There is an interesting collectionof models made in silver of all the prominent buildings of the city and citations in Urdu about Mir Osman AliKhan, gold burnished wooden throne used for the Silver Jubilee Celebrations, gold tiffin box inlaid with diamonds,gold model of Jubilee Pavilion and a silver filigree elephant with mahout are some of the notable items ondisplay. Opened to the public in 2000, it also houses the wardrobe of the sixth Nizam.

Ramoji Film City : A dream world created for the celluloid on a sprawling 1,800 acres, with every imaginableset and location, Ramoji film city on the outskirts of Hyderabad offers facilities to produce any kind of movie.Apart from sets, there are hotels where artistes and technicians can stay.Visitors too can go around in conductedtours. The sets are made from Plaster of Paris and the other attractions include replicas of Hawa Mahal andMughal garden. It also houses a school of Journalism besides five famous restaurants and two star hotels Taraand Sitara.

Hussain Sagar Lake : Constructed in 1562 A.D. by Hussain Shah Wali during the reign of Ibrahim QuliQutb Shah, this promenade by the lake is a busy through fare today and conjoins the twin cities of Hyderabadand Secunderabad. Boating and water sports are a regular feature in the lake. One of the world’s tallestmonolithic statues of Buddha stands on the ‘Rock of Gibraltar’. right in the middle of the lake It is 17.5 metreshigh and weighs 350 tonnes. Added to all these, providing new and better facilities like speed boats, motorboats, 48 seater launch etc. Starlit on-board dinners and private parties also can be arranged on the launch.On the eastern side of the lake is a bund which is popularly known as Tank Bund where statues of 33 eminentpersonalities are lined. up.

Osmaina University : This famous university accredited with five star status had its origin in 1919. Animposing granite structure, its Arts college is the best example of Osman Shahi’s architecutre which combinesscharacteristrics of Hindu style with those of Sarcenic. This building has famous Ellora paintings on zits wallsand was completed at a cost of 3.6 lakhs. Osmain university has the distintion of being the first in India tointroduce an Indian language Urdu as the medium if instruction in all faculties.

Sanghi Temple :Located near Ramoji Film City this temple is named after the family of Sanghis, owners ofthe Sanghi group of industries. This beautiful temple, which is located atop a hill has been constructed in southindian style with deities of many Gods. It has now become a major spot for shooting of films.

Nehru Zoological Park : Spread over 1,800 acres with diverse flora and fauna, Nehru zoo park is India’sbiggest zoo. A lion safari tour and kiddies train serve as major attractions. It has been a good picnic spot overthe ages.

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HYDERABAD

Population : 102 Lakhs

Climate : Moderate

Temperatures : Winter Max. 220 C Min. 120 CSummer Max. 420 C Min. 220 C

Important Services : Police - 100(Tel. Nos.) Fire - 101

Ambulance - 102Railway Enquiry - 131

Medical Aid : Apollo HospitalGandhi Hospital (Govt.)Medinova DiagnosticsNizam’s Institute of Medical SciencesApollo Pharmacy (24 hours)Yashoda HospitalCare HospitalGlobal HospitalKrishna Institute of Medical Sciences

Airlines : Air IndiaJet AirwaysKingfisher airlinesTindigo, Spicejet

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ITC LIMITED - AN OVERVIEW

ITC Limited was incorporated in India on the 24th August 1910 with the name “IMPERIAL TOBACCOCOMPANY OF INDIA LTD”. It has since been carrying on businesses traditionally in Cigarettes &Tobacco and was associated with the British American Tobacco Company (BATCO).

The British American Tobacco Company was founded in 1902. The B.A.T. Industries group in one of theU.K.’s largest business enterprises. It is the world’s most international cigaratte manufacturer and a leadingprovider of personal, financial & Business services in the U.K. & North America.

With the steady Indianisation of capital, the Imperial Tobacco Company changed its name in May 1970 to“INDIAN TOBACCO COMPANY LIMITED”, signifying its integration with the country. In March1974, with the start of its diversification activities, the name was changed to its present name, “ITC LIMITED”,signifying the begining of an era of unprecedented growth and enterprise.

Today, ITC Limited is one of the best, largest public limited companies in India and has its divisions groupedas Traditional and Non-Traditional businesses. From cigarettes and tobacco, packing and printing. ITCLimited diversified into Hotels, Pulp and Paper, Marketing & Export of Cottage sector products, ITC alsobecame a dedicated patron of Arts & Music (Sangeet Research Academy) & Sports (Wills Trophy, ClassicDerby etc.).

THE HEAD QUARTERS

ITC LIMITED“VIRGINIA HOUSE”

37, J.L. NEHRU ROAD,KOLKATTA - 700 071.

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ITC BUSINESSES

1. Indian Tobacco Division (ITD) : ITD manufactures and sells cigarettes and smoking tobacco.

2. Indian Leaf Tobacco Development Division (ILTD) : ILTD develops, cultivates, purchases, processes& sells tobacco to foreign and Indian markets.

3. Packaging & Printing Division (PPD): The largest convertor of paper boards into packing in Indiaserving over 100 popular consumer brand leaders.

4. Hotels Division : The Welcomgroup is one of the widest spread hotel chains in India.

5. Information Systems Division (ISD) : ISD markets computer hardware and software packages inIndia & Abroad.

6. Tribeni Tissues Division (TTD) : TTD was founded in 1949 producing mainly cigarette tissues. Itbecame a part of the ITC Group in August 1988 and later division of ITC in 1991.

7. International Business Division (IBD) : IBD established in 1990 is the export wing of ITC exportingcigarattes, tobacco, agro products etc.

8. Paper board and speciality paper Division (PSPD) : It was promoted by ITC in 1975 staging theentry of ITC into paper. It has also received the National Productivity Award for three consecutive years.

9. Lifestyle Retailing Business Division : The Lifestyle division came into the ITC fold in 2000 with theaim of making people look smart with its trendy range of international quality relaxed ware is now availablein 48 stores across 39 cities in India.

10. Greeting Cards Division : Marketed as “Expressions” Greeting Cards which is a subsidiary ofPackaging and Printing Division. tied up with one of the world’s largest manufactures of Greeting Cards. i.e.Maple of United Kingdom to produce a card for every occasion. The highlight is that is that it has startedprinting cards in vernacular language, which is known as “Expressions Matrubhasha” in eight Language.

11. Kitchens of India : The latest addtion to ITC’s endless chapter of crowming glory, it has broughtprocessed food packed into a can and ready to eat with first being “Dal Bukhara” and the latest and thelatest being “ Khubani Ka Meetha”s delightful dessert of dried apricots and nuts sweetened to perfection.

12. Food and Confectionery : ITC Limited has also command Marketing Safety Matches sourced FromSmall Scale Sector.

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INDUCTION Learning Service Department12

ITC PROMOTED COMPANIES

1. Surya Tobacco Company Pvt. Ltd. - Kathmandu, Nepal2. Triveni handlooms Ltd.3. ITC Global Holdings Pvt. Ltd.

ITC SUBSIDIARY COMPANIES

1. ITC Infotec UK2. ITC Infotec USA3. Wills Corporation4. Gold Flake Corporation5. Land Base6. BFIL Finance7. MRR Trading8. Surya Nepal Associates9. ITC Filtrona Ltd.,Bangalore10. Russell Credit Ltd.11. ITC Infotech (USA) Inc.12. Srinivasa Resorts Ltd.13. Fortune Islands Hotels Ltd.14. Bay Islands Hotels Ltd.

ITC ASSOCIATE COMPANIES

1. King Maker,USA2. Meqa Top3. Newdeal4. Peninsular5. Russel Investment6. Asia Tobacco7. Classic Infrastructure8. Development Ltd.9. Gujrat Hotels10. Maharaja Heritage Resorts Ltd.11. Greenacre Holdings Ltd.12. International Travel House Ltd.


ITC LIMITED - BOARD OF DIRECTORS

Chairman : ...............................................................

Executive Directors : ...............................................................

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WELCOMGROUP - AN OVERVIEW

Welcomgroup is the Hotels Division of ITC Limited. It came into being in 1974 with ITC’s entry into thefield of hoteliering with the opening of the Chola in Chennai in 1975, Welcomgroup’s first owned property.

Two more hotels, the Mughal in Agra in 1976 and the Maurya in New Delhi in 1977 followed in rapid

succession, firmly establishing Welcomgroup as one of the fastest growing groups in India.

The division’s first name was “Welcomhotels and Indoviles”. Indoville which is a combination of an ideal

Indian village and that of a modern hotel providing all the essential amenities at a lower price giving a totally

Indian experience.

The Welcomgroup name emerged only in 1977. Welcomgroup went into the management operations and

marketing of hotels owned wholly by other enterpreneurs or jointly with ITC.

Welcomgroup is a completely new concept in hoteliering in India. The chain philosophy of individualy wasset up by its first three hotels, each of which took as its theme a famous dynasty form India’s past (viz) The

Cholas, The Mughals and the Mauryas.

With the restructuring of the Hotels Division of ITC in April 1994, ITC Hotels Limited came into being as a

subsidiary of the ITC Group of Companies. All hotels of the Welcomgroup chain now come under thebanner the banner of ITC Hotels Division.

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Welcomgroup - Business Philosophy

Guest Experience

Guest Experience with ProfitsGuest Experience with Profits, Growth and Development

Welcomgroup Mission

To be recognised as a premier professional Organisation providing finest Hospitality, Tourism, andTravel related consumer serives in the country, and thereby contributing towards the achievement ofthe following National and Corporate priorities.

Corporate

Generating adequate economic surpluses to meet the expectations of the shareholders.

NationalMaximising Foreign EarningDevelopment of Human ResourcesEmployment Generation

Welcomgroup Motto

“A WOW at Every moment of truth”

Welcomgroup Slogan

“Nobody Gives you India Like We Do”

Welcomgroup Logo

The Logo of Welcomgroup denotes a traditional Indian Welcome in the form of “NAMASTE” inan Open Doorway.

15


Properties of the ITC Welcomgroup Chain

1. ITC Hotel Maurya The Luxury Collection New Delhi

2. Sheraton Chola Hotel Chennai

3. ITC Hotel Park Sheraton & Towers Chennai

4. ITC Hotel Windsor The Luxury Collection Bangalore

5. ITC Mughal The Luxury Collection Agra

6. Sheraton Rajputana Hotel Jaipur

7. WH Vadodara Baroda

8. WH Rama International Aurangabad

9. ITC Hotel The Kakatiya The Luxury Collection Hyderabad

10. WH Grand Bay Visakhapatnam

11. Sheraton New Delhi Hotel New Delhi

12. ITC Hotel Maratha The Luxury Collection Mumbai

13. ITC Hotel Sonar The Luxury Collection Calcutta

14. ITC Grand Central The Luxury Collection Mumbai

Fortune Park Hotels(A Subsidiary of ITC Hotels Ltd.)

1. Fortune Park Landmark Ahemdabad

2. Fortune Hotel The South Park Trivandrum

3. Fortune Resort Central Darjeeling

4. Fortune Resort Bay Island Port Blair

5. Fortune Hotel Galaxy Vapi

6. Fortune Hotel Calicut

7. Fortune Hotel Centre Point Jemshedpur

8. Fortune Hotel Sullivan Court Ooty

9. Fortune Select Global Gurgaon

10. Fortune Pandyan Madurai

11. Fortune Landmark Indore

12. Fortune Kences Hotel Tirupati13. Fortune Select Palms Chennai14. Fortune Bella Casa Jaipur15. Fortune Murali Park Vijaywada16. Fortune Klassik Ludhiana17. Fortune (Hario Beach Resort) Mahabalipuram18. Fortune Inn Riviera Jammu


THE WORLD OF ITC WELCOM HERITAGE HOTELS1. Bal Samand Lake Palace Jodhpur

2. Sardar Samand Lake Palace Pali

3. Khimsar Sand Dunes Village Khimsar

4. Khimsar Fort Khimsar

5. Windamere Darjelling

6. Maharani Bagh Orchard Retreat Ranakpur

7. Connaught House Mount Abu

8. Karni Fort Bombora

9. Umed Bhavan Palace Kota

10. Pragati Resorts Hyderabad

11. Royal Camp at Nagaur Fort Nagaur

12. Noor- US-Sabah Palace Bhopal

13. Kanha Jungle Lodge Kanha

14. Bandhavgarh Jungle Lodge Bandhavgarh

15. Bassi Fort Chittorgarh

16. Regency Villas Ooty

17. Bal Samand Garden Retreat Jodhpur

18. Lal Niwas Phalodi

19. Taradale Cottages Ramgarh

20. Gurkha House Boats Srinagar

21. Rajendra Villas Palace Mysore

22. Ranjit’s Svaasa Amritsar

23. Sheikhpura Kothi Hansi

24. Mandir Palace Jaisalmer

25. Sariska Tiger Heavens Alwar

26. Judge’s Court Paragpur

27. Taragarh Palace Palampur

28. Woodville Palace Shimla

29. Corbett Ramganga Resort Corbett National Park

30. Palace Belvedere Nainital

31. Kasmanda Palace Mussoorie

32. Hotel Shambha-La Leh Ladakh

33. Cherry Banks Retreat Gangtok

34. Solang Valley Resort Manali

35. Shaline Palace Kolhapur

36. Grace Hotel Dharamsala

37. Fort Amla Amla

38. Fernhills Palace Ooty

39. Koolwal Kothi Nawalgarh

40. Rantham Bore Forest Resort Sawaz Madhupur

41. Golf View Pachmarhi

42. Windsor Imperial Ranikhet

43. Kikar Lodge Dist. Ropar

44. Grand Imperial Agra

45. Chinnar Plantation Bungalow Elappara

46. Burra Sahib’s Bungalow Jorhat

47. Mistrs Sahib’s Bungalow Jorhat

48. Thengal Manor Jorhat

49. Rosaville Shillung

50. Elepmant Point Retreat Tippi

51. Pemaling Dirang


Divisional Chief Executive ....................................................................

Exec. Vice President - Operations ....................................................................

Sr. Exec. Vice President - Projects, ....................................................................

Vice President Growth & Development ....................................................................

Vice President - Finance ....................................................................

Vice President - Sales & Marketing ....................................................................

Vice President - ITC Prefixed Hotels ....................................................................

Vice President - WelcomHotels ....................................................................

Vice President - Ops. Support & Quality ....................................................................

Vice President - Quality Learning & Six Sigma ....................................................................

President FPHL ....................................................................

President WelcomHeritage ....................................................................

Vice President - CGR ....................................................................

Vice President - Projects ....................................................................

Vice President - R & R ....................................................................

VP Quality : Product , Development & Housekeeping ....................................................................

Divisional Financial Controller ....................................................................

Corporate Leader Quality : Food Production ....................................................................

Pator ....................................................................

Manager Quality : Food Hygiene ....................................................................

Corporate Leader Quality : Loss Prevention & Administation ............................................................

GM Quality : Human Resources ....................................................................

GM Quality : Welcom Environ Initiatives ....................................................................

ITC HOTELS DIVISION : - Organisational Structure


ITC SHERATON LINK -UP

In 1979, Sheraton International, the largest luxury hotels network in the world with headquarters in Boston,USA with over 600 hotels and 100 sales offices spread over 40 countries, on cancelling their franchieseagreement with Oberoi chain in India, signed an exclusive agreement with Welcomgroup in the field ofMarketing Services and Reservations, exposing the Welcomgroup Product to the world and aiding in creatingconfidence in the foreign traveller and businessman.

The first three hotels to come under the agreement were The Maurya Sheraton, Mughal Sheraton and TheChola Sheraton.

In 1987, agreement for the Windsor Manor Sheraton and The Welcomgroup Sea Rock Sheraton wassigned. In 1988 The Park Sheraton was included in this agreement. The seventh hotel to linkup with theSheraton was The Welcomgroup Rajputana Palace Sheraton in Jaipur.

THE LUXURY COLLECTION

One of the leading hotel and gaming companies in the world, Starwood’s brands include Sheration Hotel &Resorts, Four Points By Sheraton Hotels, St. Regis Hotels & Resorts, The Luxury Collection, Le Meridien,W Hotels and Westin Hotels & Resorts. The Luxury Collection is an elite group of over 58 of the world’sfinest hotels and resorts in 25 countres. Originally launched in January 1995, this elite brand has grown bothwith the addition of distinctive properties around the world and with the introduction of several imporatantprograms and services for travel agents and luxury travelers. Hotels in The Luxury Collection are unique,ranging from former palaces dating back to the 14 century to some of the world’s most modern resorts.

To sophisticated travelers worldwide, The Luxury Collection delivers the finest hotel experiences throughan unparalleled attention to guests’ needs and preferences, exceptional and distinctive properties andseampless integration of the customs, culture and environment of each property’s locale.

The Luxury Collection hotels and resorts are distinguished by magnificent decor, spectacular settings,impeccable service and the latest in modern conveniences and amenities. In bustling cities and spectacularresorts around the world, the Luxury Collection provides the difignitive hospitality experience for people ofsuperior taste and refinement. So whether you want to lounge by the Mediterranean, tour the HawaiianIslands or explore any of over 60 cultural centers, you can experience it all in sumptuous surroundings withThe Luxury Collection.

The symbol of Luxury Collection, four horses denote the four holy horses at the Basilica church in Venice.And it communicate Warmth, Indigenous, Sustainability and Efficiency.

ITC Kakatiya joined in this elite club recently and is now known asITC Hotel The Kakatiya - The Luxury Collection’ from September 2007’

19


BOARD OF DIRECTORS

SRINIVASA RESORTS LIMITED

Chairman : ....................................................................................

Managing Director : ....................................................................................

Directors : ....................................................................................

....................................................................................

....................................................................................

....................................................................................

....................................................................................

....................................................................................

20



ADDRESS : 6-3-1187, Begumpet,

Hyderabad - 500 016.

TELEPHONE : 040 - 23400132

FASCIMILE : 040 - 23401045/040-23401144

LOCATION : The heart of the upcoming modern

commercial centre of Hyderabad.

2.5 kms from the Airport

7 kms from the Railway Station,

7 kms from the Main Commercial / Shopping

Area.

OWNERSHIP : Srinivasa Resorts Limited (A subsidiary of ITC

Hotels Ltd.)

CUSTOMER SEGMENT : Business Traveller

CATEGORY : 5 Star Deluxe

21


WHO’S WHO AT ITC HOTEL THE KAKATIYA

GENERAL MANAGER : .........................................................................

UNIT FINANCIAL CONTROLLER : .........................................................................

FRONT OFFICE MANAGER : .........................................................................

FOOD & BEVERAGE MANAGER : .........................................................................

UNIT SALES MANAGER : .........................................................................

CHIEF ENGINEER : .........................................................................

EXECUTIVE HOUSE KEEPER : .........................................................................

EXECUTIVE CHEF : .........................................................................

PERSONNEL MANAGER : .........................................................................

MANAGER LEARNING SERVICES : .........................................................................

PURCHASE MANAGER : .........................................................................

LOSS PREVENTION OFFICER : .........................................................................

MANAGER WOW EXPRESS : .........................................................................

22


LAND & BUILDING

THE LAND

Land Area : 3.62 Acres or 14776 Sq. Mts.

Floor Space Index : 2.5

Built Up Area : 24439 Sq. Mts

Clear space around building

for fire tender : 9.40 Mts.

Maximum Height permitted : 25 Mts.

Altitude above mean Sea Level : 531 Mts.

BUILDING Sq. Mts.Basement Floor including

water tanks : 936.00

Lower Ground Floor : 5601.00

Mezzanine Floor : 900.00

Upper Ground Floor : 3727.73

Service Floor : 2065.00

First Guest Floor : 2151.60

Second Guest Floor : 2151.60

Third Guest Floor : 2151.60

Fourth Guest Floor : 2151.60

Fifth Guest Floor : 2356.50

Machine room on terrace : 246.00

TOTAL AREA : 24439.11

23


FACTS AT A GLANCE

1. Architect : Rajender Kumar & Associates, New Delhi.

2. Interior Design of Lobby : Frenchesca Basu of Richmond Int., Londonbased on

the Kakatiya Dynasty of Warangal area.

3. Interior of the Bar : By Richmond Int., London with no specific theme.

A Dholpur stone carved Bar Counter.

4. Interior of the Tea Lounge : By Richmond Int., London with glass domes backlit

to create a day / night effect. Frescos of the

Vijayanagar period.

5. Interior Design of the : By Richmond

Deccan Pavilion

6. Interior Design of Banquet Halls : By Fab Interiors, Delhi

7. Interior of Shopping Arcade : By Richmond Int., London

8. Interior of Suites : By Fab Interiors, Delhi

9. The Porch : By Richmond Int. London, has beautiful double glass

doors with Bidri designed handles and marble carved

fountains on both sides of the entrance.

10. Landscaping : By Mr. Veerappan of M/s. P.L. Designs Company Ltd.

11. Property management systems : Computer lodging system with point of sale interface.

12. Complaint management system : Cansys.

13. Building management system : Allen Bradley, configured to handle all parameters.

14. Mini Bars in rooms : Dometic

15. Televisions : Samsung

16. TV Channels : 60 Channels at present

17. In - room safes : Digisafe, Welcomvault & Cisa

18. Car pick-up for Towers : Air conditioned, Camry, Optra

19. Banquet entrance : Seperate from Lobby.

20. Toilet for Handicap : At Lobby level.

21. Car parking : Seperate from Lobby.

22. Shopping Arcade : At Lobby level.

Jewelley, Artefacts, Toilet Requisites and medicines.

23. Software Available : Lotus Smartsuits & MS Office.

24


PRODUCT PROFILE

Rooms Nos. TariffINR US$ INR US$

Executive Club 66 --- --- --- ---

Towers Rooms 65 --- --- --- ---

Kakatiya Towers 35 --- --- --- ---

ITC One 21 --- --- --- ---

Presidential Suites 1 --- --- --- ---

Luxury Suite 1 --- --- --- ---

Srinivasa Suite 1 --- --- --- ---

Total 190 --- --- --- --

* Taxes Applicable : 5% Luxury Tax

SuiteE.C. Towers ITC One Total

First (11th)

Second (12th)

Third (14th)Kakatiya Towers

Fourth (15th)

Fifth (16th)

Room Area

B.R. Area

Total Area Sq.Ft.

Total Area Sq.Mt.

ROOM CONFIGURATON

Floor

31

35

---

---

---

290

50

340

31.6

---

---

35

34

31

340

50

390

36

5

5

5

4

2

540

55

595 (3)

55.3

1(Srinivasa)

---

---

1(Nizam)

1(Luxury)

1,450

180

1,630

151.4

37

40

40

39

34

---

---

---

---


ROOM VIEWS

Floor Lake View (Pool) Terrace Garden Staff College

11th to 16th 01, 03, 05, 07, 09, 1115, 17, 19, 20, 22, 2426, 28 & 30

02, 04, 06, 08, 10, 12,14, 16, 18, 33, 35, 37,39 & 40

21, 23, 25, 27, 29, 31,32, 34, 36, 38 & 40

INTER CONNECTING ROOMS

11th to 14th Floor 07 - 09, 20 -22

15th Floor 07 - 09, 20 - 22, 501 - 1505

16th Floor 11 - 15, 24 - 26

MISSING ROOMS NUMBERS

FLOOR MISSING ROOM NUMBERS

11TH 04, 06, 08 & 13

12TH 13

14TH 13

15TH 03 & 13

16TH 01, 03, 04, 05, 07, 13 & 20


SINGLE LADY ROOMS

1532 - 1541(EVA WING)

NON SMOKING ROOMS

ROOM NOS. : Entire 12th Floor Entire 15th floor

Category King Queen Twin Total

11th Floor EC - 18 13 31P. Suite (S.S) 1 - - 1ITC ONE 5 - - 5TOTAL - - - 37

12th Floor E.C. - 33 2 35ITC ONE 5 - - 5TOTAL - - - 40

14th Floor Towers - 33 2 35ITC ONE 5 - - 5TOTAL - - - 40

15th Floor Towers - 32 2 34ITC ONE 3 - 1 4P. SUITE 1 - - 1TOTAL - - - 39

16th Floor TOWERS - 29 2 31L. SUITE 1 - - 1ITC ONE 2 - - 2TOTAL - - - 34

0GRAND TOTAL 23 145 22 190

BED TYPE CONFIGURATION

ROOM FORPHYSICALEYCHALLENGED : 1103


GUEST FACILITIES

BUSINESS CENTRES

The Executive Club Business Centre and the Towers Business Centre are situated at the LobbyLevel and 16th Floor respectively, offering a variety of Business Facilities to guests of the ExecutiveClub & Towers Rooms which are charged as per applicable rates.

The Business facilities offered are : Telefax / Computers with the latest Software / Photocopying /Comb & Spiral Binding / Cellular Phones on hire / Use of Slide Projectors / Overhead Projectors &a facility to hook on to the Internet.

In addition to the above facilities, Secretarial services and the use of Board Rooms / Office roomsare also provided for the use of Towers and Executive Club Guests. Both Business Centres providean ideal setting for light reading and conducting business deals / conversation. A Library with a widearray of books & periodicals is provided at both places. Lounges with Bar facilities (not in use) arealso available.

The Business Centre / Lounge is operational from 7.00 a.m. to 10.00 p.m. at both locations.

TRAVEL AGENT

Travel House situated in the Lobby of the Hotel offers travel assistance to guests.

The services offered include Train & Air bookings, hiring of cars & coaches, flight reconfirmations,cancellations etc.

The travel Desk operates round the clock.

DOCTOR ON CALL

Dr. Gupta (Company Doctor) is available on call 24 hours. His telephone number are 23312636 (Resi-dence), 23400111 (Clinic) & 9440318022 (Cell). (Star code *370)

In case of Need / Emergency, the Doctor may be contacted at the above numbers.

Should Dr. Gupta not be available, Dr. Rama Rao may be contacted on Cell No. 98480 29696. (Star code*371)

28


HEALTH CLUB & SWIMMING POOL

The health Club is compact in design but has all the facilities of a modern health club.

The Swimming Pool is free flowing and is built around a natural rock formation with an overbridge, landscaped surroundings and an inbuilt Jacuzzi.

A maximum depth 5 feet is maintained as per the ITC Hotels safety standard. The Swimming Poolhas a holding capacity of 5 lakh liters of water and is continuously filtered by a Sand Filterationprocess followed by Chlorine Dosing.

The Pool is open to all resident guests from 7.00 a.m. to 7.00 p.m. (There is no life guard on duty from12.00 Noon to 4.00 p.m.)

29


TELEPHONES

The Telephone Exchange installed is an Electronic EPABX System by Alcatel

P & T Lines : 03

Tata Tele Services : 30

Extensions : 560

Operator Consoles : 04

SALIENT FEATURES :

* In Built Call Metering

* Voice mail Facility

* Alpha Numeric Displays on all Digital Instruments.

* Automatic Call Back on Busy Private Trunk

* Alternating Hold

* Three Party Conference

* Call Forwarding

* Call Forwarding on Busy

* Call Park Facility

30


DINING & ENTERTAINMENT

Outlet Location Area Covers

Deccan Pavilion Lower Ground Floor 2855 Sq.Ft. 114

Dakshin Lobby Level 1960 Sq.Ft. 64

Marcopolo Bar Lobby Level 1479 Sq.Ft. 42

Rani Rudramba’s Court Lobby Level 1256 Sq.Ft. 22

Towers Club 16th Floor 400 Sq.Ft. 16

Hyder Mahal - I Lower Lobby Floor 1430 Sq.Ft.

Hyder Mahal - II Lower Lobby Floor 2096 Sq.Ft. 500 in Theatre Style

Hyder Mahal - III Lower Lobby Floor 1430 Sq.Ft.

Pre Function Area Lower Lobby Floor 1674 Sq.Ft.

Board Room Lower Lobby Floor 789 Sq.Ft. 18

Cabinet Lower Lobby Floor 777 Sq.Ft. 12

Hyder Bagh Lower Lobby Floor ---- Small Banquet Parties

Hina Mahal Banquet Terrace 5304 Sq.Ft. 100

Indian Grill Lower Lobby Floor

31


COFFEE SHOP : DECCAN PAVILION

The nation’s first multi dimensional and versatile 24 hour restaurant with a show buffet and foodplaza with show kitchens. The open dining area (Extension of Deccan Pavilion) ‘Al Fresco’ offers bar-be-cue dining during dinner hours. Offers a wide range of Buffets from Breakfast to Midnight.

MEAL TIMINGS RATE

Breakfast Buffet 07.00 a.m. - 10.30 a.m.Lunch Buffet 12.30 p.m. - 03.00 p.m.Dinner Buffets 7.30 p.m. - 11.30 p.m.Midnight Buffet 12.00 Midnight - 02.00 a.m.

SPECIALITY RESTAURANT : DAKSHIN

A South Indian speciality restaurant serving the cuisines of Andhra Pradesh, Kerala, Karnataka &Tamilnadu. “Dakshin” is an “Andhra” lead menu mix with the objective of instilling Andhra pride.

Live Entertainment in the form of a Karnatic performance in the evenings except on Monday

MEAL TIMINGS

Lunch 12.30 p.m. - 02.45 p.m.Dinner 07.30 p.m. - 11.30 p.m.

SPECIALITY RESTAURANT : THE INDIAN GRILL

The ultimate cuisine destination with rustic setting and a kitchen on view, serving foods from thenorth west frontier region.

MEAL TIMINGS

Lunch 12.30 p.m. - 02.45 p.m.Dinner 07.30 p.m. - 11.30 p.m.

32


SPECIALITY PUB : DUBLIN

The always cheerful Irish pub. A warm welcome and a cold drink will greet your coming. 5pm to midnightevery night

BAR - MARCOPOLO BAR

Named after the legendary traveller who is rumoured to have touched base at Andhra Pradesh during histravels. Offers wide choice of Cocktails, Mocktails and Domestic and Imported Wines, Beers and Spirits.

TIMINGS : 11.00 a.m. - Midnight

DRY DAYS : STATE DECLARED DRY DAYS

TEA LOUNGE : RANI RUDRAMBA’S COURT

A Beverage Boutique situated in the lobby abutting the Pastry Counter and Serving, Designer,beverages, tea and coffee with a surprise snack along with every order.

TIMINGS: 07.00 a.m. - 10.00 p.m.

TOWERS CLUBModelled on the lines of Luxury Collection Internationally. Serves d’hote menus with a novelle touch forlunch and dinner.

MEAL TIMINGS

LUNCH At present operational only againstDINNER Requests

ROOM SERVICE:

The Room Service functions 24 hours and is situated in the Main Kitchen area. The Room Service isconnected to the residential block by three service elevators.

33


ENGINEERING & MAINTENANCE

ELECTRIC POWER

Hotel receives Electricity at 11000 V (11 KV) and is stepped down to 440 V using transformers.There are 2 transformers of 1000 KVA each.

CAPTIVE POWER

In the event of a power failure from the APTRANSCO, full load of the building can be taken on theDiesel Generating Sets (DG). There are 2 DG sets of 500 KVA each, made by Kirloskar Cummins.

AIR-CONDITIONING

Central air conditioning of the hotel is provided by 2 nos Screw Chillers and ancillary systems.These chilling plants are totally environmentally friendly (CFC free) and are one of the most energyefficient models. Capacity - 250 Tonnes each (TR)

VERTICAL TRANSPORTATION

3 Guest elevators and 3 Service elevators provide the necessary vertical transportation. These eleva-tors, made by OTIS, and mitsubishi provide modern safety features and travel at a speed of 1.5 Meters /second.

WATER

The hotel receives water from Municipality and from its own borewells in the compound. Duringsummer, private tanker supply is also taken. A total of 600 Kl storage capacity is available in thehotel. The received water is treated in the plant room using Multi-Grade pressure filters, softeners,and Ultra-violet purifiers. Chlorination is used to disinfect the entire water to international standards(WHO).

Water is distributed to throughout the hotel through a pressure booster system working on the principleof Variable Frequency Drive system, which ensures equal pressure everywhere without wastingenergy.

STEAM AND HOT WATER

Laundry consumes large quantities of steam. This is provided by steam boilers. There are 3 boilersof 600 kg/hr capacity. Steam and condensate are used to heat up water in the calorifiers, to providehot water for the entire hotel.

34


FIRE SAFETY

The fire and life safety systems are designed with help of national and international guidelines.Smoke and heat detections systems are provided every where in the hotel to give early warning. Thefire control panel at engineering registers alarm and also can take defensive actions like switchingoff of air handling units. Emergency annunciation can be made from the public address systemwhich can address each floor separately and together. Automatic Sprinkler system is providedthroughout the hotel. Fire hydrants are available on all floors and wings. Automatic fire pumpsensure that fire pipes are always pressurized for emergency operation.

Four fire pumps are installed (Jockey, Hydrant pump, Sprinkler pump and Diesel driven pump asback up). Fire doors are provided on the floors and critical areas to prevent spread of fire.

GENERAL SAFETY

Electrical equipment, wiring and distribution is done according to proper Indian and Internationalstandards. Earth Leakage Circuit Breakers (ELCB) are provided for all areas for protection againstshock. Proper ladders, safe handtools, Personal Protective Equipment (PPE) are provided to enableyou to work safely. All rotating machinery are guarded to prevent injuries. Kitchen and laundryequipment which has moving blades / drums are provided with safety interlocks. Antiskid bathtubs,grab bars etc., ensure guest safety in bathrooms.

ENVIRONMENT

The hotel is certified for ISO 14001 standard which facilitates proper Environment ManagementSystem. The hotel defines new targets for energy conservation, Water conservation, Waste reductionetc., and strives to achieve them. We also adhere to all norms and rules set by Government withregard to Pollution Control, Hazardous Wastes and reporting. The Hotel has an Effluent TreatmentPlant which treats all the sewage and effluents and also recycles part of it after treatment to be usedin gardening, cooling towers and flushing. The hotel is committed to reduction of Ozone Depletingsubstances and also to the reduction of emission of CO2 which causes global warming. The hotelundertakes afforestation activities every year.

EHS TRAINING

EHS training covering fire protection and fire fighting, environmental awareness and General Safetyis mandatory for all employees.

35


SAVEN GOLDEN RULES TO FOLLOWSAFETY STARTS WITH COMMONSENSE

No matter where you work in the company, whether in the engineering, laundry, kitchen, stores, F & B(Service), Kitchen stewarding, Laboratory or office, the most important safety rules are based on everydaycommonsense.

1. Pay attention to your Supervisors, Safety Officers, or Managers; they know from experience whatcauses accidents, if you are in any doubt ask.

2. If you see something dangerous which could cause an accident, report it immediately to your Supervisor,Safety Officer or Manager, You must report all accidents.

3. Keep your work area clean and tidy-bad housekeeping causes more accidents at work than anythingelse.

4. Do not run or fool about it the work areas including office. Your speed or thoughtlessness could causea serious accident to yourself or others.

5. In the work areas, use the marked gangways and keep them clear at all times.

6. Dress suitably for work. If you have been given special clothing to wear such as Hard Hat or Goggles,it makes sense to wear them -they are there to protect you.

7. In any emergency, try to act calmly and quickly.

The seven simple rules above, if followed, could help to prevent many accidents in workplace

36


SAFETY AWAY FROM WORK

Remember that many accidents also happenoutside work place

WHEN DRIVING :

� Stay alert. Don’t drive when you are titred.

� Ensure your vehicle is in a roadworthy condition.

� Always wear seat belts in cars or wear crash helmets when riding two wheelers.

� Obey the speed limits and traffic rules.

� Alcohol and driving don’t mix

37


HOME SAFETY

AT HOME :

� Turn off power points when not in use and remove plugs.

� Use dummy plugs the sockets which are not in use.

� Never leave matches and lighters lying around where children may find then.

� Take special care of fire hazards in the kitchen.

� Toys, Rubbish, Leads and Wires etc., are tripping hazards when left in floor.

� Follow directions when using cleaning materials, medicines etc., keep them out of reach of children.

So take as much care at home as you do at work.Think about safety all the time.

38


CONCLUSION

Help to keep your workplace safe

✮ Obey the company safety rules

✮ If you have any question - Ask.

Working together, we’ can provide a healthyand safe environment for all.

39



HOUSE RULES

The Hotel has certain rules and regulations which are listed below and should be observed at all times.Contravention of any hotel rule or procedure may lead to disciplinary action.

1. APPEARANCE :

A. LADIES : Special attention should be paid to hair,face, hands, feet and personal hygiene. Please beconservative in your use of cosmetics. Do not weargaudy jewellery. Simple hair styles are desirable,without the use of any fancy hair clips.

B. GENTLEMEN : Be clean shaven and keep your hairshort and neatly combed. Wear fresh shirts and neckties and keep your jacket buttoned at all times. Besurethat your clothing is clean and your shoes are ingood repair and well polished.

2. STAFF ENTRANCE : Staff should use only the staff entranceto enter and leave the hotel. They are expected to sign out at the TimeOffice. It is a standard procedure to physically check all staff whilesigning out at the time office and at the security control point.Punctuality in accordance with the shift timings is of utmostimportance.

3. IDENTITY CARD : An identity card will be issued by the Personnel Department andshould always be possessed by the person to whom it has been issued and must be produced whenrequired. The Personnel Department should be intimated immediately when an identity card hasbeen lost, misplaced, or if there are any changes to be made. The identity card must be displayed promptlyby the employee while on duty. The identity card remains the property of the hotel and must be returned tothe Personnel Department while leaving the hotel’s employment.

40


4. NO SMOKING ZONES : Smoking is strictly banned in allpublic areas of the hotel and is permitted only in the stafflocker rooms.

5. CAFETERIA : The Cafeteria is provided for the use of all employeeswhere all items are catered to at subsidized rates. The cafeteria facilitiesshould be availed of only while on duty.

The Cafeteria timings are as follows:

BREAKFAST : 06.00 a.m. to 07.30 a.m.MORNING TEA : 10.00 a.m. to 10.30 a.m.LUNCH : 11.30 a.m. to 01.30 p.m.DINNER : 07.00 p.m. to 08.00 p.m.NIGHT SNACKS : 01.00 a.m. to 01.30 a.m.

RATES :

STAFF ON ROLL CONTRACT

BREAKFAST : Rs. 75 per month Rs. 3.00LUNCH & DINNER : Rs. 5.00TEA & COFFEE : Complimentary

The above rates are in time being in force. They are subject to change.

MEDICAL FACILITIES: If an employee earns totalemoluments below Rs. 7500/- per month (excluding travellingallowance) he/she is covered under the Employees StateInsurance Scheme (ESI), wherein 1.75% of the salary is deducted,the company contributing 4.75%. This entitles the employee to medicalbenefits available under the scheme from his/her authorized ESIdispensary/hospital. For further details or clarification contact thePersonnel Department.

6.

41


7. IN HOUSE MEDICAL FACILITIES : The house doctor will be available to the employeesbetween 1.00 p.m. to 2.00 p.m. (Monday to Saturday), Doctor’s clinic is situated near LPO’sOffice.

8. AREAS OUT OF BOUNDS : Every employee is expected to be seen only in his / herassigned area of work during his / her shift. This rule is expected to be adhered to strictly.

9. USE OF HOTEL FACILITIES : No employee is allowed to use Hotel facilities that areavailable . viz. Restaurants / Bars / Banquets / Health Club / Swimming Pool / Beauty Parlour/ Barber Shop Etc.

10. UNIFORM RULES : All employees who have been issued uniforms should get themlaundered at the hotel. It is the employees responsibility to maintain the uniform in a cleanand presentable state and take proper care of it. Uniforms must not be worn outside the hotel.On termination of employment, any uniform issued must be returned to the House KeepingDepartment and only when a clearence slip is given by the House Keeping Department willthe final settlement be made.

11. LOCKERS : Appropriate lockers will be issued on signinga locker agreement at the Time Office. No change of lockermust take place without permission. These lockers arefor personal belongings and it is at the employee’s risk ifvaluables are not kept in the locker. The hotel accepts noresponsibility for any item in the locker. The managementof the hotel reserves the right to search lockers at any time.

12. PERSONAL PARTICULARS : Any change in Personal details, Marital stuatus, Residentialaddress or Educational attainments must be reported in writing to the Personnel Departmentto enable updation of records.

13. SECURITY RULES:

A. Friends and others are discouraged from calling employees on duty except in case ofemergency.

B. Hotel property is allowed to go out only when a specific authorization in writingfrom the management is given in way of gatepass.


C. If for any reason personal belongings are to be brought to the hotel, they are at theemployee’s risk and a gate pass should be obtained on entry to be produced along withthe article going out of the exit.

D. If an employee carries more than Rs. 100/- in his / her wallet / handbag, he / she isexpected to declare the same at the security control. This rule is to be enforced strictly.

E. No employee should be found with foreign currency on his / her person at any time.

F. On no account should the hotel’s fax machines be used for receiving or sendingpersonal faxes.

G. Any employee desirous of making a telephone call outside the hotel in case of anemergency should take permission of his / her manager before using the telephone.

H. On no account should the hotels Photo copying machines be used to take personalcopies.

14. WAGE & SALARIES : All wages / salaries are paid on or before the 7th of every monthinto the State Bank of Hyderabad, Panjagutta Branch into the employees respective bankaccounts. All employees will receive their respective salary slips giving details of salaryearned / deductions / advances etc., from Time Office on or before the 5th of every month.

Any queries regarding the above may be referred to the Personnel Department.

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GENERAL COMPORTMENT

1. SPITTING - ABSOLUTELY NOT PERMITTED ANYWHERE.

2. LOUD LANGUAGE - NOT PERMITTED ANY WHERE.

3. ARGUING & DISPUTES - NOT PERMITTED IN ANY PUBLIC AREA AT ANY TIME.

4. LEANING & SLOUCHING - NOT PERMITTED IN PUBLIC AREA AT ANY TIME.

5. RUNNING - NOT PERMITTED ANYWHERE IN THE HOTEL.

6. SOLICITING FOR TIPS - NOT PERMITTED ANYWHERE AT ANYTIME.

7. LINE OF COMMAND - MUST BE FOLLOWED. IF ANY EMPLOYEE HAS A GRIEVANCE,TO HE / SHE MUST SEE HIS / HER IMMEDIATE SUPERIOR PRIOR TO GOINGHIGHER UP.

8. TARDINESS - WILL NOT BE TOLERATED.

9. BREAKAGES OR DESTRUCTION OF PROPERTY - WILL BE CHARGED AGAINSTTHE PERSON RESPONSIBLE.

10. JEWELLERY - ONLY WATCHES AND WEDDING BANDS ARE PERMITTED FORSERVICE PERSONNEL.

11. PERFUMES, OILS, LOTIONS. ETC - HEAVY OR OFFENSIVE ODOURS ARE NOTPERMITTED.

12. ANY UNAUTHORIZED CONSUMPTION OF FOOD OR BEVERAGE WILL BECHARGED TO THE INDIVIDUAL RESPONSIBLE, AT THE SELLING PRICEOF THE ITEM OR HIGHER.

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CARE OF UNIFORMSDos

1. A vest must be worn, when on duty

2. Washing schedule for uniforms is as follows:

Shirt / Blouses - Daily

Sarees / Trousers - Alternate days

Coats / Jackets - Weekly

3. Exchange uniforms only on “Clean for Dirty” basis

4. Treat your uniforms as you would, your personal belonging.

5. Maintain the sets issued with extreme care.

6. Remove the triminings (epilettes, braids and shoulder flaps) before handing over the

uniforms to the Linen Room.

7. Take good care of trimmings, placing them in plastic covers in lockers.

8. Strictly adhere to timings of uniform exchange mentioned for your area.

9. Fold / Hand the trouser after use in the lockers.

Dont’s

1. Do not expose ball point pens in pockets.

2. Do not throw uniforms in locker carelessly.

3. Do not use black plastic hangers for hanging.

4. Do not lend your uniforms to others.

5. Do not go outside wearing your uniform.

6. Do not keep eatables, shampoo etc., in pockets.

7. Do not accept damaged uniform at linen room Counter.

Make sure to set it right immediately.

8. Do not lean on painted or polished surfaces.

9. Do not carry sharp objects in the pockets leading to damage.

10. Do not neglect stains. Attend to them immediately in the Linen Room.

11. Do not brasso buttons while on coats.

12. Do not misuse uniform.

13. Do not bundle uniforms in lockers.

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S E C U R I T Y T I P S

1. ENTER GUEST CONTACT AREAS ONLY WHEN YOU HAVE AN ASSIGNED TASK TODO.

2. WEAR YOUR UNIFORM NEATLY ALWAYS.

3. UNIFORM INCLUDES IDENTITY CARD ALSO.

4. WHEN YOU NEED TO ENTER A GUEST ROOM, CHECK & KNOCK THE CORRECTGUEST ROOM NUMBER YOU DESIRE.

5. IF A WRONG GUEST ROOM NUMBER IS KNOCKED, SPEAK TO THE GUESTACCORDINGLY AND INFORM HOUSE KEEPING AND SECURITY IMMEDIATELYABOUT THE SAME.

6. QUESTON ANY STRANGER AT YOUR WORK PLACE TO ENSURE SECURITY. YOUARE EQUALLY RESPONSIBLE FOR SECURITY OF THE HOTEL.

7. REPORT UNUSUAL BEHAVIOUR OF ANY GUEST TO LOBBY MANAGER / SECURITYIMMEDIATELY.

8. DO NOT DISCUSS ABOUT THE HOTEL AND GUESTS WITH OUTSIDERS & NEVERREVEAL GUEST ROOM NUMBERS / NAMES TO ANY ONE.

9. DO NOT TALK LOUDLY INSIDE THE HOTEL PREMISES.

10. DO NOT MEDDLE WITH LIFT SWITCHES AND TELEPHONES.

11. POSSESSION OF FOREIGN CURRENCY WITHOUT A VALID PERMIT IS AN OFFENCE.

12. DECLARE EXCESS MONEY AT TIME OFFICE.

13. MAKE SURE YOUR CLOCK NUMBER IS NOTED AT THE TIME OFFICE DURINGCHECK IN AND THROUGH CHECK OUT.

14. CONSUMPTION OF ALCOHOL ON THE PREMISES IS AGAINST THE HOUSE RULES.

15. CIGARETTE SMOKING IS PERMITTED ONLY IN DESIGNATED SMOKING AREAS.

16. ITEMS GIFTED BY GUESTS WILL BE PERMITTED TO BE TAKEN OUT ONLY WITH AVALID GATE PASS.

17. USE A HELMET WHEN YOU RIDE A TWO WHEELER.


Six SigmaSix Sigma is a business process improvement strategy which essentally checks that a business is doing whatits customers want, that the process employed is the most effective known and that variation is removedfrom that process to provide significantly improved consistency.First introduced back in 1986 by Motorola - who began achieving significant results just two years later -it is not a methodology solely for manufacturing industry, far from it. It is equally applicable to any processin any business sector - from banking to construction and much, much more.

Definition of “Six Sigma”Literally speaking, the 18th letter in the Greek alphabet, sigma, is the symbol for standard deviation. It is ameasure of variance. The goal of Six Sigma is to reduce variation so there are no more than +/- six standarddeviations (Six Sigma) between the mean and the nearest specification limit. When a process is operating atSix Sigma, no more than 3.4 “defects” per million opportunities nare produced.

Cultural changeThe successsful introduction of Six Sigma requires adjustments to the cluture of the organisation and achange in the mindset of its employees have to be motivated towards the introduction and development ofSix Sigma program through various reward and recognition schemes. There can also be a problem ofemployees dismissing Six Sigma as the latest fad or hype. To overcome this problem there has to be earlyand effective communication to all employees on the why and how of Six Sigma.

Linking Six Sigma to Customers :The first step is based on the concept of value chains, which aims at representing the organisation as acollection of activites. Core processes are usually chains of tasks involving various departments and functionsthat deliver the products or services to the customer. Core processes are supported by a number of enablingprocesses that provide vital inputs to the value-generating activities.Therefore the companies first need to identify, define and prioritize its core business processes. The nextstage would then be to define the key outputs from the core processes and the key customers that theseoutputs serve. Using this information, process maps can be produced for each of the core processes andhow they interconnect. This helps to create a better understanding of the business and its interdependencies.

Having defined the core processes, the next step is to define the customer requirements. The organisationsneed to recognise the fact that the needs, demands and attitudes of customers change over time. Theorganisations therefore need to prioritise projects that enhance the ability ot meet the customers’ needs. Inline with the data-driven philosophy of Six Sigma, the business needs to have a “Voice of the Customer(VOC)” system to gather customer data. This VOC system becomes valuable only if the data is analysedand acted upon. The insight gained from this data can then be used to establish guidelines for performanceand customer satisfaction.The data can also be used to analyse and prioritise customer requirements and hence link these to thecompany strategy.

THE6An introduction to Six Sigma

The WOW Express


01. Wine protocol Achieve Wine Leadership

02. Oxygene Air quality

03. Namaste (Ms) Indian Namaste Girl

04. Batons of Service To enable a seamless

Check in / Check-out

05. Communication

Accessories Connecting people

06. Sound of Music FOTH Music/

In-Room entertainment

07. Refreshing Brew Tea service standards

08 Luxury Breakfast Buffet A Great beginning to a great day.

09. Comfort dining In-room comfort dining

10. Ultimate Butlers Butler service-A cutting edge.

11. Porcelain God To create a WOW in the

Public Restrooms

12. Incredible edible and potent potables To upscale the in-room

amenities-category wise.

13. Pret a porter Uniforms

14. Lavanderia Branded Laundry delivery

15. Every Night Josephine Sleep Like a Baby

16. Luxury Toiletteries In room guest supplies

17. New York Mantra Concierge / Museum

18. Luxury Language Language-Signage

19. Islands of Luxury Lounges

20. Forever Spring Flowers

21. A touch of class Conference / Banquet stds

22. WelcomCookie Cookies

23. Welcom Fragrance Fragrance in Public Areas

24. Luxury Hours Happy hours

S.No. Standard Description

Luxury Fast Forward


LOBBY :1. Lobby is not a Thoroughfare - It cannot be used as a pathway to go from one place to another.

Please use ‘Heart of the House’ pathways for this purpose.2. Unless you are meeting a guest - Please avoid going to the Lobby. (This doesn’t apply to Front

Desk / Concierge / CREs, Butlers, Public Area Housekeepers & Security Supervisor )3. Any papers / documents etc. will be carried through Guest Areas only in Folder.4. No usage of Cellphones in the Lobby is permissible except by LMs and that too in low tones.5. Anybody who intends to go to the Lobby must ensure that their grooming is impeccable -

Uniform Crisp & Shoes will polished & Name Badges in appropriate place. (Ref: WelcomLook).Full length Mirrors will be installed at all entry points into the Guest Areas.

6. All employees in the Lobby area must ensure that they are not seen in groups having a conversation.Lobby is not the place for having such a conversation.

7. Nobody will be seen carrying pens in the hads while being in the Lobby as it portrays anumprofessional appearance-Pens are to be kept in the inner Jacket pocket or in the trouserpockets or tucked under the ‘Pallu of the Saree-whatever be the uniform.

8. Never stand with your back towards guest e.g. L.M. should stand behind the counter whileconversing with his team i.e on the same side of reception associate.

9. The tone of our conversation will be just about audible for the person we are in conversationwith and calling out across the guest area is not acceptable.

10. All Cell phones and Pagers being carried by Kakatiyans will be on the Vibration mode only.11. Caller ID tones to have only ITC tones or regular phone tunes. No songs should be used as

Caller ID Tone.

GUEST ROOM CORRIDORS :

1. Only authorized personnel are permitted to go to Guest Room Corridors. There is no reasonwhy anybody else should visit the Guest Room Corridors.

2. Such authorised personnel are Housekeeping Staff / Concierge Staff / CREs / LM / EngineeringStaff (during room maintenance), Loss Prevention Staff when posted or required and IRD /Butler Staff.)

3. Utmost care must be exercised by associates visiting Guest Room Corridors that their groomingis impeccable - Uniform Crisp & Shoes well polished & Name Badges in appropriated place.(Ref: WelcomLook)

4. All Cellphones and Pagers being carried by Kakatiyans will be on the Virbration mode only.5. ‘Open Door’ Policy must be observed. Welcom Assistance, Kitchen and Computer room

should be accessed only by authorized personnel.

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LUXURY ETIQUETTE


LUXURY - ETIQUETTE

6. Any trolleys that are taken on the Guest Corridor must be clean and the wheels should benoiseless.

7. Talking amongst co-workers in the Guest Corridor is to be avoided at all times

RESTAURANTS & HEALTH CLUB :

1. All Cellphones and Pagers being carried by Kakatiyans in the restaurant will be on the Vibrationmode only.

2. Even when the restaurant is not busy - no conversations in groups in the guest areas is appreciated.3. Utmost care must be exercised by employees working in our Restaurants that their grooming is

impeccable - Uniform Crisp & Shoes well polished & Name Badges in appropriate place.(Ref: WelcomLook) - In addition personal hygiene is of utmost importance here-Please checkyour hands for clipped fingernails and cleanliness before handling food or equipment.

GENERAL :

1. Guest elevators are only for guest use. Manager and all staff should use service elevators.2. All offices should be neat and tidy with no extra files on floors/table /shelves.3. No raised tones in offices, unless door is closed.4. Only Dark suits and plain shirts and dark ties to be worn by non uniform executives.5. The last button of the coat in single breast jackets must be kept un buttoned.

THE PHRASES WE USE AT KAKATIYA :

1. ‘Allow me’ - whenever we wish to draw guests’ attention to a service we perform for them.2. ‘Very Well’ Whenever we wish to confirm to the guests that their instructions have been

understood.3. ‘Certainly’ - Whenever we wish to indicate to the guest that their instructions / requests will be

complied with promptly.4. ‘With Pleasure’ - Whenever we are performing a service that has been requested for.


ITC - WELCOMGROUP PLATINUM STANDARDS

1. I Commit to Know, Own and Practice the Organizational Motto“A Wow at Every Moment of Truth”.

2. I believe that “The first 30 seconds count” and will use this opportunity to create a favorableimpression on the guests.

3. I will wear the “WelcomLook” at all times.

4. I will always offer a warm greeting and address the guest by name whenever possible.

5. I will wear a genuine smile while engaged with the guest ensuring eye contact.

6. I will escort the guest, whenever approached for directions rather than simply pointing the way.

7. For those of us who are not in guest contact it is our job to help those who are.

8. We all at ITC-Welcomgroup will practice “Getting it RIGHT” (telephone etiquette).

9. I will anticipate all guest needs and run that extra mile to ensure guest commitment.

10. I will always extend a warm good-bye and fond farewell to our guests to ensure repeat visits.

This we accomplish with pride,dignity and integrity.

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Safety is defined as Freedom from unaceptable Risk or Harm.

WHAT DOES SAFETY DO ?

Maximize the effectiveness of all resources.Enhance the quality of product or service.Multiples the resources.

POOR SAFETY BALANCE SHEET :

1. Loss of income / earning capability.2. Loss of goodwill & will reputation.3. Loss of production4. Damage the equipment.5. Repair & replacement cost.6. Increased insurace premiums.7. Consequential overtime runs legal penalties / fees compensation expenses,

industrial relations problems.

ACCIDENT :

What is an accident ?

Accident is an unplanned event which may or may not results in injury or damage to theproperty.A near miss is by definition is an accident.

TYPES OF ACCIDENT :

1. Lost time accidents2. Reportable accidents3. Serious accidents

SAFETY

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4. Incident / Near Miss

LOST TIME ACCIDENTS :All accidents, which results in loss of man-hours.For example if an employee has a reason to abstain from work due to accident.

REPORTABLE ACCIDENS :All accidents, which results in loss of man-hours for more than 3 days.For example if an employee has a reason for abstain from work more than 3 days dueto accident.

SERIOUS ACCIDENTS :All accidents, which results in death or serious injury.For example if an employee suffers from serious burns broken limb, amputation, affected by a toxic gasetc.

INCIDENT / NEAR MISS :This can be described as an undesired event, which under slightly different circumstance, could haveresulted in an accident.

All accident must be reported to safety manager or chief engineer officer withi n could have resulted in anaccident.

All accident must be reported to safety manager or chief engineer office within24 hours of its happenings on thePrescribed format available at safety manager or chief engineer. office.

ACCIDENT PYRAMID

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SERIOUS ACCIDENTS

REPORATABLE ACCIDENTS

LOST TIME ACCIDENTS

INCIDENTS / NEAR MISS


CAUSE OF ACCIDENTS1. Unsafe work practices.2. Breaking of safety rules.3. Bad House Keeping.4. Non-usage of personnel protective equipment.

Combustion takes place when exygen, source of heat and combustible material combines together andreach to the ignition temperature.

CLASSIFICATION OF FIRE :

‘A’ Class Fire Solid Fire‘B’ Class Fire Liquid Fire‘C’ Class Fire Gas Fire‘D’ Class Fire Metal Fire

METHODS OF EXTINGUISHING FIRE :

1. Starvation2. Smothering / Blanketing.3. Cooling4. Interference

FIRE

FuelOxygen

Heat

FIRE TRIANGLE :

54


STARTVATION : The method of removing combustible material from the fire is know as Starvation.

SMOTHERNING / BLANKETING : The method of cutting of oxygen supply from the fire by blanketing

is known as smothering system. It can be done by Blanket / Foam type. Extinguisher or dry chemical power.

COOLING : The method of cooling down the temperature source of heat is known as Cooling.

INTERFERENCE: The method of breaking the chain reaction between oxygen. Combustible material

and source of heat, which will stop the chemical reaction to put out the fire.

DUTY OF PERSON DISCOVERNING FIRE :

1. Break the Glass of the nearest manual call point (Pill box)

2. Inform the Engineering department and Telephone operator by dialing 55.

3. Give your Name, Department, Exact Location and size of fire.

4. Do not panic.

5. Switch off all Fresh Air / Exhaust units’ fuel supply.

6. Do not open doors, windows of rooms, passanger or corridors to allow Fresh air.

7. Try to extinguish the fire (using the right type of extinguisher) as explained in the fire drill.

8. Help the Guest in evacuation if required.

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ENVIRONMENTKakatiya’s initiatives / achievements towards “ Environmental conservation”

I. Effective waste segregations system :Wastages from guest rooms. Restaurants, Kitchen and from other waste generating areas are collecedin different waste bins according to the nature of the waste as following.*Wet (Biodegradable) -Food, Flowers etc.*Dry (Non-Biodegradable/Recyclables) Paper, wood, plastic and metals*Dry (Non-Biodegradable, Non-Recyclables) Glass, Chinaware etc.

The final segregation take place in our garbage room.These segregated wastes collected by a contractor on daily basis.

II. Effluent Treatment Plant (ETP) :The wastages from guest toilets, staff locker rooms and dish washing areas are pumped in to theElluent Treatment Plant, where the ‘Treatment’ take place biologically, The out product is pure water whichcan be effectively used for ‘Non-Drinking’ purposes.In Kakatiya, the recycled water is used mainly inTHREE areas.

*Gardening*Flushing*Cooling towers

The rest of the water is given off to MCH (Water swapping program, started on 22nd March 2005)

III. Controlling the usage of plastics / polythene bags / covers.

IV. Usage of ‘CFC Free’ Refrigerators for our operations.

V. Using ‘Compact Fluorescent Lamps’ instead of highly power consuming bulbs

VI. Using ‘Wood Free Pencils ‘in the offices as well as in banquets.

VII. Usage of ‘Recycled papers’ in offices.

VIII. Installing Infra-red water taps to manimise the water wastage

IX. Planting Trees to green the environment.

X. Implementing ‘Rain Water Harvesting’

XL. ‘Awareness program’ for the staffs, public and young generations.

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