A Winning Template for Your Year-End Campaign
Gail Perry MBA CFRE
@gailperrync
#yearendFR
Who Am I?
Just hit 30 years in fundraising!
Blogger, coach, consultant
Author “Fired-Up Fundraising: Turn Board Passion into Action”
AFP Triangle Fundraiser of the Year
International speaker and workshop leader
#firedupFR
@gailperrync
“Helping nonprofit leaders gain the tools and skills to change the world”
Gail Perry MBA CFRE
How Much Money Might
Be Out There For Your
Organization
This Year-End?
Ques%on?
TheGivingEnvironmentisGOOD!
@gailperrync#yearendFR
h=ps://www.mobilecause.com/year-end-fundraising-Fps-2014/
Up to 26-50% of your annual
income?
How Important is your Year-
End Campaign?
Multiple consecutive appeals Warm up letter
Appeal letter
Follow up letter
Emails at least every two weeks
Phone calls, personal notes, social media,
personal visits, events
Whatisa“Campaign?”
@gailperrync#yearendFR
Integrated across channels: Same message
Same goal
Same look
Same brand
Whatisa“Campaign?”
@gailperrync#yearendFR
Same appeal message and call to action in
• your mail solicitations • your website • your email communications
Reinforces your message over and over.
Whatisa“Campaign?”
@gailperrync#yearendFR
“Follow-up letters are the most important factor in
securing the donor’s gift.
“One appeal might bring about a 14% return, but a follow-up appeal or telephone call can raise that
return up to about 42%. (Mal Warwick)
WhyaSeriesofAppeals?
@gailperrync#yearendFR
Run the Numbers How did you do last year in each segment?
Renewal rates for each segment?
Trends over the past few years?
Timing?
What is YOUR donor retention? Attrition?
@gailperrync#yearendFR
WhereDoYouStart?
@gailperrync#yearendFR
Segmen%ngYourList
Identify Smaller Groups With Affinity Who do you pull out for personalized appeals? • past donors • volunteers • lapsed donors • people who have attended your auction or gala • corporate sponsors • board members • past board members
Personalize your appeal letters as much as possible – you’ll get larger gifts.
Mary Craig Tennille, VP Excalibur Direct Marketing
http://www.excaliburdirect.com/variable-data-printing-personalization-techniques/
Don’tforgetYourData
Clean up your data so you can segment
your mailings
“Clean up and enhance your database, so you can leverage personalization to its fullest advantage. “Relevant messaging to donors.
What’s the
Probability that Your Donors Are
Going to Renew
their Gifts this fall?
@gailperrync#yearendFR
14
#1 Year-End Fundraising Strategy
Mount An All-Out Campaign for Donor Renewals
SetGoalsforThisYear-End
• Mail/email combined • Leadership gifts • Lapsed gifts • Other segments (staff, board, clients,
etc.
• Monthly donors? • New donors via acquisition?
For renewing NEW DONORS.
For renewing CURRENT donors.
SetDonorReten%onGoals
@gailperrync#yearendFR
IntegraFon:WhatChannelsWillYouUse?
What do you have to work with? - Mailings (letters & postcards)
- Email - Phone - Social media - Personal visits
@gailperrync#yearendFR
IntegraFon:WhatChannelsWillYouUse?
What’s the status of: - Addresses? - Email addresses? - Phone numbers? - Likes and followers on
social media? - Your donation page
@gailperrync#yearendFR
IntegraFon:WhatChannelsWillYouUse?
Create a theme: “This year, our fall campaign will focus on our kids. . .” And tell kid stories as you make the case over and over. Set a goal: “This year our fall campaign’s goal is $550,000 to fund the Riverwatchers who monitor for pollution in our streams.” Can you identify a project? Donors will give more if they can designate their gift! “Your gift to our fall campaign will help run these essential intervention programs for families.
Brand,Theme,Goal,Project?
IntegraFon:WhatChannelsWillYouUse?
How about a visual brand? Engage a designer! It’s worth the money!
Brand,Theme,Goal,Project?
22
The Language That Today’s Donors Want
TheMPIFundraisingFormula
23
Money: how much do you want to raise?
Purpose: what project/purpose is it for?
Impact: what impact will it have?
TheMPIFundraisingFormula
WhatStrategiesWillYouUse?
Make your plan. What’s your count for each appeal?
• # Mail appeals? What format? When?
• # Email campaign – When? How many?
• Phone calls? When? Who?
• Enlist social media skills and ambassadors?
When? Who?
• # Personal visits
@gailperrync#yearendFR
78-81% of all gifts to nonprofits come in through direct mail.
25
WhatStrategiesWillYouUse?
Why is Direct Mail So Important?
Email and Mail Appeals?
26
Many donors will receive your letter and go to your website to make their gift.
WhatStrategiesWillYouUse?
Special Mini-Campaigns for LYBUNTS and SYBUNTS
• LYBUNTS (Gave Last Year But Unfortunately Not This)
• SYBUNTS (Gave Some Year But Unfortunately Not This)
WhatStrategiesWillYouUse?
Plan to Use Video?
• Donation page • Home page • Emails? • Email thank yous • Social media content?
WhatStrategiesWillYouUse?
@gailperrync#yearendFR
29
Target your existing Facebook
followers.
Strategic Facebook Ads?
SocialMediaStrategiesforYear-End
30
SocialMediaStrategies
TelephoneStrategiesforYear-End
“Actually, if the call is done right, then they are grateful to hear from you and you can’t get them off the phone!”
SimonScriverTotalFundraising,@TotalFR
Phone Calls to Donors
h=p://www.gailperry.com/2014/10/phone-calls-donors-can-highly-profitable/
TelephoneStrategiesforYear-End
SimonScriverofTotalFundraising,@TotalFR
“Face to face and phone will always do much better
than online and mail fundraising.”
h=p://www.gailperry.com/phone-calls-donors-can-highly-profitable/
@gailperrync#yearendFR
© Gail Perry, 2014
PhoneCalls“We’re hoping you’ll renew your support!”
“The kids need you this year!” “We are trying to (DO WHAT) this year!”
“We’re tackling xxxx next year and hope you will be a partner in this effort!”
“Facetofaceandphonewillalwaysdomuchbe=erthanonlineandmailfundraising.”
SimonScriverofTotalFundraising,@TotalFRchangefundraising.com.
NCSymphonymusicianmakingthankyoucallstodonors.
MonthlyGivingStrategiesforYear-End
h=p://www.gailperry.com/2013/06/18-Fps-to-create-a-wildly-successful-monthly-giving-program/
Will increase the $$ from your CURRENT donors by 3 or 4 times!
MonthlyGivingStrategiesforYear-End
@gailperrync#yearendFR
Monthly Giving
Simplify Your Donation Form
• In2013,approx74%ofonlineshoppingcartswereabandonedbyshoppers.
• Read more: http://www.businessinsider.com/heres-how-retailers-can-reduce-shopping-cart-abandonment-and-recoup-billions-of-dollars-in-lost-sales-2014-4#ixzz3dEMkNJ8I
Website&DonaFonPageStrategiesforYear-End
Add
http://npengage.com/nonprofit-fundraising/boost-donor-acquisition-online-fundraising/
Web&DonaFonPageStrategiesforYear-End
Add Emotion to Your Donation Form
Create a Plan and Schedule Your Mailings
@gailperrync#yearendFR
40
Donor satisfaction with the quality of service provided by the fundraising team is the single biggest driver of loyalty to the organization.
~Dr. Adrian Sargeant
BackOffice?
@gailperrync#yearendFR
Make Your Budget
What will be the Return On Your Investment?
Be willing to SPEND in order to MAKE MONEY
TheRestofYourYear-EndPlan!
@gailperrync#yearendFR
Use a mail house to process your mailings.
You’ll more than make up this cost through increased efficiency.
Get everyone on your staff and board to buy-in to the plan before you start!
GetBuy-InForYourBESTYear-EndCampaignEver
”
• How much staff time will it take?
• Role for board members or volunteers?
SetUpYourPeopleResources
@gailperrync#yearendFR
Follow Professional Standards, not Personal Opinions
Never let a committee approve or edit your letter.
If you let well-meaning but unknowledgeable people help write your appeal, they will ruin it.
MaintainControlofProfessionalStandardsandStrategies
@gailperrync#yearendFR
Set Up a Master Calendar
• Email? • Mail? • Phone calls? • Warm-up postcard or note? • Solicitation appeal? • Email follow-ups? • Mail follow-up? • Email follow-up? • Social media postings
SetUpAMasterCalendarandTimeline
@gailperrync#yearendFR
Set Up a Master Calendar
August/September: • Set design, brand, purpose, goal, budget • Line up people resources • Engage designer and mail house • Pull your data and plan your segments • Printing, web enhancements • Design reply cards and envelopes • Social media ramp up • Warm up donors with a thankathon, impact
report, or special event • Engage videographer or photographer • Draft and approve letters
SampleMasterTimeline
@gailperrync#yearendFR
Set Up a Master Calendar
48
October • First letter, postcard, or phone call announcing
campaign, purpose, goal • Emails begin, telling stories related to your goal
and purpose • Web and donation form enhancements
completed • Draft and approve emails, social media and the
rest of the appeal letters to go out • Weave monthly giving requests • Plan your board solicitation
SampleMasterTimeline
Set Up a Master Calendar
November • Second appeal letter dropped with the hard
ask. • Emails and social media out every week
supporting the theme and campaign • Facebook ad campaign • Build up to #GivingTuesday • Enhance your thank you and acknowledgement
processes • Late November- followup letter or phone call –
we haven’t heard from you!
SampleMasterTimeline
@gailperrync#yearendFR
Set Up a Master Calendar
December • Phone call followups • Donor renewals are highest priority • #GivingTuesday launches
Late December • Change out website homepage to be your
donation page • Three email appeals the last week of the year,
with one on Dec 31st.
SampleMasterTimeline
@gailperrync#yearendFR
1. Thankathon to all current donors.
2. Segment your list: Top 10, leadership, &
donors.
3. Personal visits to your top 10 donors.
4. Phone calls to your leadership donors.
5. Very personalized renewal letters.
6. Board phonathon to renew gifts.
6. A gentle reminder in December.
h=p://www.gailperry.com/2014/11/1-year-end-fundraising-Fp-will-bring-highest-dollar-return/
SampleDonorRenewalTimeline
LASTWORD!