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WE ARE CHANGING

INTERNATIONAL AIRPORT TRANSFER MARKET RESEARCH PROJECT IN 2014WITH GOOGLE AND NEWS INTERNATIONAL

USUALLY NO OTHER OPTIONS THAT SUIT ME

IT'S INCLUDED IN MY HOLIDAY PACKAGE

NONE OF THE ABOVE

IT SAVES ME MONEY

IT'S MUCH EASIER

TO AVOID THE UNCERTAINTY WHEN I ARRIVE

3.7%

6.6%

10.4%

17.1%

31.5%

49.9%

WHY PRE-BOOK A TRANSFER?

BOOK THROUGH MY AIRLINE

NONE OF THE ABOVE

BOOK A LOCAL CAB OR CAR SERVICE

BOOK THROUGH MY HOTEL

BOOK THROUGH MY TRAVEL AGENT

BOOK INDEPENDENTLY ONLINE

11.1%

11.3%

15.9%

16.7%

17.1%

37.4%

HOW DO YOU BOOK A TRANSFER?

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GLOBAL MARKET LEADER

WE HAVE TO DELIVER FOR OUR CUSTOMERS EVERY TIME, ALL OF THE TIME.

- RELIABILITY- SIMPLICITY- VALUE- SAFETY- SERVICE

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OUR CUSTOMER PROMISES

1

2

3

4

5

SIMPLE, STRAIGHTFORWARD ONLINE BOOKING WEB, MOBILE, APP, SMS

A WIDE RANGE OF QUALITY TRANSPORT AT SENSIBLE PRICES

TRANSPORT ALWAYS CONFIRMED PRE-FLIGHT AND FOUND STRAIGHTAWAY ON ARRIVAL

A GUARANTEE IT ALL WORKS OR YOUR MONEY BACK

EASY TO CONTACT, EASY TO DEAL WITH AND AVAILABLE 24/7

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OURNEWIDENTITY

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3.5 MILLIONPASSENGERS

37 LANGUAGES46 SOURCE MARKETS

700 AIRPORTS116 COUNTRIES7,500 DESTINATIONS

WE ARE THE GLOBAL MARKET LEADER FOR AIRPORT TRANSFERS.

WE HAVE ONLY 0.3% OF THE INTERNATIONAL PASSENGER MARKET

WE ARE INVESTING £3M PER ANNUM IN

- MARKETING- BRAND- CUSTOMER EXPERIENCE

- CUSTOMER SERVICE- TECHNOLOGY

OURINVESTMENT

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OURPRODUCTRANGE

CUSTOMERS WANT A RANGE OF OPTIONS

AND DIFFERENT TYPES OF CUSTOMERS WANT DIFFERENT TYPES OF TRANSFERS

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OUR B2BAND B2CBUSINESS

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V

V

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V

A2Btransfers:B2B brand

30% of bookings from international markets

3,850 active travel agents, OTA’s and tour operators

(35% international)

1,000 active prospects in international markets

Translated into 37 languages, access to 60+ countries

Live on 19 international aggregator platforms

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OUR B2BAND B2CBUSINESS

V

V

V

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Resorthoppa.com:B2C brand

Live in 12 Countries

Deep channel expertise in search engines, affiliates

and social channels

72% share of UK clicks

Market planning data provided by Google& TripAdvisor

Advanced technology for analysis of markets, channels and pricing, enabling us to reach a global audience

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3,850 ACTIVE TRAVEL AGENTS WORLDWIDE

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OURHISTORY

OUR GLOBAL DISTRIBUTION NETWORK

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OURHISTORYOUR HISTORY

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LAWRENCE HUNT CHAIRMAN2004 – 2014 Co-founder & Director, Lowcosttravelgroup2006 – 2008 Founder/CEO, Silverjet plc1999 – 2003 Managing Director, Rapid Travel Solutions1984 – 1999 Founder/Driector 4 Technology Startups

PHIL NORRIS SALES DIRECTOR2005 – 2008 Sales & Marketing Director, XL Leisure Group1999 – 2005 Head of Sales, Thomas Cook Tour Operations1998 – 1999 Sales & Marketing Director, Flights by Inspirations/Golden Lion1985 – 1998 Sales Director, Unijet Group

RENALDO SCHEEPERS FOUNDER/CEO2003 – 2005 Head of Product, lastminute.com2002 – 2003 Head of Product & Commercial, Medhotels2000 – 2001 Product Assistant, Travelbargains

JOSE DIAZ HEAD OF PRODUCT2015 Head of Product A2B2014 Head of International Sales A2B2011-2013 Partner at Wifirental.travel2008- 2010 Head of Business Development Bedsonline2004 – 2007 Head of Commercial Controlling Hotelbeds

DAVID MITCHELL FCA FINANCE DIRECTORApril 2013 Joined WWTE1985 – 2013 – Various industry finance roles, including tour operators, airlines and travel agents1985 – Qualified as FCA

CHRIS ZIOGAS IT DIRECTOR2008 – 2010 IT Director, youtravel.com2004 – 2007 Managing Director, lastminute.com Greece2002 – 2004 IT Director, Medhotels

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WORLDCLASSTECHNOLOGY

FIRST with a partner handling tool to reduce partner overheads

Allow partners to add distance and time of transfer

Enter pick up time

Partners have the latest company updates

Print off customer arrival list

Allows partners to have instant access to all bookings, confirmation and accounts

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OUR PROMISESTO YOU

PROMISE 2.Continued investment in growth:

25%-50% per annum, £3m marketing investment

PROMISE 3.Access to European,

American and Asian B2B and B2C markets through one partner and platform

PROMISE 4.Over £500k of technology

investment in partner automation, channels

and reporting

PROMISE 1.We will listen to you to

improve the way we work with our partners

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OUR PROMISESTO YOU

PROMISE 5.Superior technology to help our partners deliver higher service,

world class efficiency, more competitive rates and lower costs

PROMISE 7.Dedicated global customer

service team to deal with customer

complaints 24/7

PROMISE 8.Access to real time performance,

booking, administration and market trend data

PROMISE 6.A dedicated team of 10 partnership

professionals and account managers, with access to senior management

at all times

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SERVICELEVELS

DRIVERSGood driving record,

polite, friendly, English speaking, well dressed,

drive with care and 100%

attention

ARRIVALSAll customers greeted, agreed locations, delays monitored,

departure times on time (dependant on vehicle type),

frequent customer communication

VEHICLESFully insured, under 5

years old, air conditioned, safe, clean and fully

serviced

DEPARTURESAll pick up times confirmed 24 hours + pick up times =

2 hours + journey time

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A2B NEW WEBSITE BE SURE. BE GUARANTEED

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A2B NEW WEBSITE BE SURE. BE GUARANTEED

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HOPPA NEW WEBSITE

Arrive Happy.

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HOPPA NEW WEBSITE

Arrive Happy.

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HOPPA. ON DEMAND APP

Arrive Happy.

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