A u s t i n A p a r t m e n t A s s o c i a t i o n 4 1 0 7 M e d i c a l P a r k w a y , S t e 1 0 0

A u s t i n , T X 7 8 7 5 6 ( 5 1 2 ) 3 2 3 - 0 9 9 0

Education . . . Designations – In-Person Seminars

–

I was fortunate to have been introduced to the Austin Apartment Association within my first month of joining the industry, which was 20 years ago this past April. My Manager at the

time encouraged me to obtain my PLP designation (which is what it was called before it became NALP.) The PLP designation course

set me on the right path as a Leasing Professional, and when I became a Community Manager a few years later, I obtained my CAM

and CAPS designations. Both courses were invaluable to my career, not only from a

knowledge and resource standpoint, but also due to the fantastic networking opportunities.

The designation programs helped me to further my career path within the industry,

and I’ve been fortunate to become involved in the facilitation and on-going curriculum

updates to the various programs to keep them fresh and relevant to today’s workforce.

Stephanie Puryear Helling CAPS, CAM, PLP, NAAEI Faculty

Director – Education & Training, Greystar

I obtained my Certified Apartment Supplier designation in 2005. The

CAS curriculum gave me a much greater understanding of the multifamily industry and the

challenges faced by our customers. With the knowledge I and other members of our team gained by

completing the CAS designation, we have revised our services and

processes to better meet the needs of multifamily customers. The

results speak for themselves – since 2005 our sales have grown over

500%!

Benjamin H. Wells CAS

President – UCS

– Webinars – Online Learning – Learn @ Lunch – IROC

I recently went through the CAM class with Jackie Ramstedt and I am so thankful I got the opportunity to learn from someone who I believe is the industry’s best. I

have been a property manager for 4 years and after going through the CAM class I feel better prepared for the issues that face a community.

Cecil Domel CAM

Manager – The Hampton Apartments

Education is important to all levels of management to help ensure we remain leaders within our industry and

keep us a step ahead of the competition. By taking classes with the Apartment Association it prevents us from becoming stale and complacent since we live and work in a world that is always changing. When taking classes I often meet new people which all me to grow my circle of resources and when I have a problem to

solve I often find myself reaching out to these individuals.

Theresa Ebner CAPS, CAM

Regional Property Supervisor - LDG Development

I decided to get my CAM after 22 years in the industry. I figured it would look good on my resume, but it has done so much more. Believe it or not I learned so many new ways to

enrich the day to day operations of the communities I manage. The networking opportunity has introduced me to many influential people at the local and state level of

our industry. It has truly invigorated my sense of the industry that I chosen to have a career in.

Jeanna Barnes CAM

Supervisor - Belco Equities

6th, 13th, 20th – NALP Blend (National Apartment Leasing Professional)

14th – Risk Management & Emergency Plans

18th – Leasing Boot Camp

20th – Learn @ Lunch: Apartments.com

21st – Maintenance 123: A/C for Managers

25th – M to the Power of 3: Metrics, Measuring, & Marketing ROI

25th – IROC Learn/Network: Keeping a Rehab Simple

9th, 11th, 12th, 24th, 25th, 26th – CAM & CAS SLAM! Parts 1&2 (Certified Apartment Manager & Certified Apartment Supplier)

10th – Microsoft Excel: Basic & Advanced Training

11th – Designation Happy Hour

18th – Learn @ Lunch: The Liberty Group

19th – Legal: Understanding the Fine Print

30th – IROC Luncheon: Mortgages

Maintenance 123

7th – Maintenance: Fair Housing

14th – Sales & Marketing Trends = 60 Innovative Ideas

15th – Writing Owner Reports & Variance Reports

15th - Learn @ Lunch: John Daves & Associates

4th – Branding Your Property

6th – New Epidemic: Hoarders

10th – Legal: Evictions

15th-18th – CAMT (Certificate for Apartment Maintenance Technician)

17th – Learn @ Lunch

25th – Leasing Boot Camp

29th – IROC Luncheon: Economic Forecast

Maintenance 123

Various Dates – CAPS (Certified Apartment Portfolio Supervisor)

6th – Designation Happy Hour

7th – Legal: Mid Year Redbook

13th – Get Social! Developing Your Social Media Strategy

19th-22nd – CAMT (Certificate for Apartment Maintenance Technician)

21st – Learn @ Lunch

26th – IROC Learn/Network: JP Panel

5th – Microsoft Outlook: Increasing Productivity

6th-8th – CAM & CAS SLAM! Part 1 (Certified Apartment Manager & Certified Apartment Supplier)

19th – Dealing with the Aftermath of a Concession Driven Market

21st – Learn @ Lunch

26-27th – Maintenance: Certified Pool Operator Course

10th-12th – CAM & CAS SLAM! Part 2 (Certified Apartment Manager & Certified Apartment Supplier)

15th- 17th – NALP (National Apartment Leasing Professional)

18th – Learn @ Lunch

19th – Leasing: Tracking Leads & Handling Objections

30th – IROC Luncheon: Speaker, Jackie Ramstedt, CAM, CAPS, CAS

Legal: Fair Housing

16th – Learn @ Lunch

28th – IROC Learn/Network: Speaker, Attorney John Daves

Maintenance 123

The single most important thing you can do for your career

Want to be the best at what you do?

An NNAAAAEEII PPrrooffeessssiioonnaall DDeessiiggnnaattiioonn will take your career to the next level!

NALP Blend September 2012 $325pp

CAM SLAM! October 2012 $825pp

CAS SLAM! October 2012 $449pp

CAMT January & February 2013 $849pp

CAM SLAM! March & April 2013 $825pp

CAPS Spring 2013 $1399pp

CAS SLAM! March & April 2013 $449pp

NALP April 2013 $349pp

SSIIGGNN UUPP TTOODDAAYY!! www.AustinAptAssoc.com/EduCalendar

Basic Electricity for Maintenance Technicians Bed Bugs 101 Best Practices in Coaching Best Practices In Delegation Best

Practices in Time Management Beyond the Basics - Disability Issues for Multifamily Professionals Connecting With Your Callers

Customer Service and the Maintenance Team Customer Service and the Office Team Dealing with Difficult People Dealing with

Difficult People, Supervisor Version Don't Let Mold Get Old Exploring Diversity Fair Housing and the Maintenance Team Inspiring

the Leader in You - Leadership 101 Maintenance Electrical Managing Your Maintenance Team Marketing With Little To No Money

Multifamily Air Conditioning Multifamily Appliance Multifamily Heating Multifamily Internet Sales and Marketing Multifamily

Plumbing Overcoming Leasing Pitfalls Preventing Sexual Harassment for Supervisors Prevention of Sexual Harassment

Preventive Hiring Risk Management 101: The Basics of Protecting Employees and Residents Risk Management 102: Protecting

Assets Selling the Benefits Setting the Appointment Surviving a Student Turn The Art of Building Traffic The Art of Great

Curb Appeal The Art of Resident Retention The Art of the Tour The Basics of Fair Housing Welcome to Multifamily Housing

Working Together Through Generations Basic Electricity for Maintenance Technicians Bed Bugs 101 Best Practices in Coaching

Best Practices In Delegation Best Practices in Time Management Beyond the Basics - Disability Issues for Multifamily

Professionals Connecting With Your Callers Customer Service and the Maintenance Team Customer Service and the Office

Team Dealing with Difficult People Dealing with Difficult People, Supervisor Version Don't Let Mold Get Old Exploring Diversity

Fair Housing and the Maintenance Team Inspiring the Leader in You - Leadership 101 Maintenance Electrical Managing Your

Maintenance Team Marketing With Little To No Money Multifamily Air Conditioning Multifamily Appliance Multifamily Heating

Multifamily Internet Sales and Marketing Multifamily Plumbing Overcoming Leasing Pitfalls Preventing Sexual Harassment for

Supervisors Prevention of Sexual Harassment Preventive Hiring Risk Management 101: The Basics of Protecting Employees and

Residents Risk Management 102: Protecting Assets Selling the Benefits Setting the Appointment Surviving a Student Turn

The Art of Building Traffic The Art of Great Curb Appeal The Art of Resident Retention The Art of the Tour The Basics of Fair

Housing Welcome to Multifamily Housing Working Together Through Generations Basic Electricity for Maintenance Technicians

Bed Bugs 101 Best Practices in Coaching Best Practices In Delegation Best Practices in Time Management Beyond the Basics -

Disability Issues for Multifamily Professionals Connecting With Your Callers Customer Service and the Maintenance Team

Customer Service and the Office Team Dealing with Difficult People Dealing with Difficult People, Supervisor Version Don't Let

Mold Get Old Exploring Diversity Fair Housing and the Maintenance Team Inspiring the Leader in You - Leadership 101

Maintenance Electrical Managing Your Maintenance Team Marketing With Little To No Money Multifamily Air Conditioning

Multifamily Appliance Multifamily Heating Multifamily Internet Sales and Marketing Multifamily Plumbing Overcoming Leasing

Pitfalls Preventing Sexual Harassment for Supervisors Prevention of Sexual Harassment Preventive Hiring Risk Management

101: The Basics of Protecting Employees and Residents Risk Management 102: Protecting Assets Selling the Benefits Setting the

Appointment Surviving a Student Turn The Art of Building Traffic The Art of Great Curb Appeal The Art of Resident Retention

The Art of the Tour The Basics of Fair Housing Welcome to Multifamily Housing Working Together Through Generations Basic

Electricity for Maintenance Technicians Bed Bugs 101 Best Practices in Coaching Best Practices In Delegation Best Practices in

Time Management Beyond the Basics - Disability Issues for Multifamily Professionals Connecting With Your Callers Customer

Service and the Maintenance Team Customer Service and the Office Team Dealing with Difficult People Dealing with Difficult

People, Supervisor Version Don't Let Mold Get Old Exploring Diversity Fair Housing and the Maintenance Team Inspiring the

Leader in You - Leadership 101 Maintenance Electrical Managing Your Maintenance Team Marketing With Little To No Money

Multifamily Air Conditioning Multifamily Appliance Multifamily Heating Multifamily Internet Sales and Marketing Multifamily

Plumbing Overcoming Leasing Pitfalls Preventing Sexual Harassment for Supervisors Prevention of Sexual Harassment

Preventive Hiring Risk Management 101: The Basics of Protecting Employees and Residents Risk Management 102: Protecting

Assets Selling the Benefits Setting the Appointment Surviving a Student Turn The Art of Building Traffic The Art of Great

Curb Appeal The Art of Resident Retention The Art of the Tour The Basics of Fair Housing Welcome to Multifamily Housing

Working Together Through Generations Basic Electricity for Maintenance Technicians Bed Bugs 101 Best Practices in Coaching

Best Practices In Delegation Best Practices in Time Management Beyond the Basics - Disability Issues for Multifamily

Professionals Connecting With Your Callers Customer Service and the Maintenance Team Customer Service and the Office

Team Dealing with Difficult People Dealing with Difficult People, Supervisor Version Don't Let Mold Get Old Exploring Diversity

Fair Housing and the Maintenance Team Inspiring the Leader in You - Leadership 101 Maintenance Electrical Managing Your

Maintenance Team Marketing With Little To No Money Multifamily Air Conditioning Multifamily Appliance Multifamily Heating

Multifamily Internet Sales and Marketing Multifamily Plumbing Overcoming Leasing Pitfalls Preventing Sexual Harassment for

Supervisors Prevention of Sexual Harassment Preventive Hiring Risk Management 101: The Basics of Protecting Employees and

Residents Risk Management 102: Protecting Assets Selling the Benefits Setting the Appointment Surviving a Student Turn

The Art of Building Traffic The Art of Great Curb Appeal The Art of Resident Retention The Art of the Tour The Basics of Fair

Housing Welcome to Multifamily Housing Working Together Through Generations Basic Electricity for Maintenance Technicians

Bed Bugs 101 Best Practices in Coaching Best Practices In Delegation Best Practices in Time Management Beyond the Basics -

Disability Issues for Multifamily Professionals Connecting With Your Callers Customer Service and the Maintenance Team

Customer Service and the Office Team Dealing with Difficult People Dealing with Difficult People, Supervisor Version Don't Let

Mold Get Old Exploring Diversity Fair Housing and the Maintenance Team Inspiring the Leader in You - Leadership 101

Maintenance Electrical Managing Your Maintenance Team Marketing With Little To No Money Multifamily Air Conditioning

Multifamily Appliance Multifamily Heating Multifamily Internet Sales and Marketing Multifamily Plumbing Overcoming Leasing

Pitfalls Preventing Sexual Harassment for Supervisors Prevention of Sexual Harassment Preventive Hiring Risk Management

101: The Basics of Protecting Employees and Residents Risk Management 102: Protecting Assets Selling the Benefits Setting the

Appointment Surviving a Student Turn The Art of Building Traffic The Art of Great Curb Appeal The Art of Resident Retention The Art of the

Tour The Basics of Fair Housing Welcome to Multifamily Housing Working Together Through Generations Basic Electricity for

Maintenance Technicians Bed Bugs 101 Best Practices in Coaching Best Practices In Delegation Best Practices in Time

Management Beyond the Basics - Disability Issues for Multifamily Professionals Connecting With Your Callers Customer Service

and the Maintenance Team Customer Service and the Office Team Dealing with Difficult People Dealing with Difficult People,

Supervisor Version Don't Let Mold Get Old Exploring Diversity Fair Housing and the Maintenance Team Inspiring the Leader in

You - Leadership 101 Maintenance Electrical Managing Your Maintenance Team Marketing With Little To No Money Multifamily

Air Conditioning Multifamily Appliance Multifamily Heating Multifamily Internet Sales and Marketing Multifamily Plumbing

Overcoming Leasing Pitfalls Preventing Sexual Harassment for Supervisors Prevention of Sexual Harassment Preventive Hiring

Risk Management 101: The Basics of Protecting Employees and Residents Risk Management 102: Protecting Assets Selling the

NNeeww && IImmpprroovveedd OOnnlliinnee LLeeaarrnniinngg!!!!

CCRREEAATTEE AANN AACCCCOOUUNNTT TTOODDAAYY!!

Available 24 hours a day

You can take more than 40 courses without leaving your office or home.

Go at your own pace!

Earn Continuing Education

Credits

Scan to visit us on your Smartphone!

September 14, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Jeffry Van Slyke, Safety Leadership Strategies

AA MMUUSSTT ffoorr eevveerryy pprrooppeerrttyy;; ccoonncceeppttss eexxpplloorreedd iinn tthhiiss ssyymmppoossiiuumm lleeaaddss ttoo ssaaffeerr pprrooppeerrttiieess aass wweellll

aass pprrootteeccttss aasssseettss,, ccoossttss,, aanndd pprreevveennttss oorr mmiittiiggaattee ccllaaiimmss.. In this course you will learn:

How to create a foundation for a safety program

On-Site Events Management and Prevention

Crisis Management

September 18, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Beth Doty, Capture the Market

AA mmuusstt--aatttteenndd sseemmiinnaarr ffoorr aallll lleeaassiinngg aassssoocciiaatteess!! Basic Training Includes:

Insight on shopping reports

Leasing demonstration & presentation

Closing techniques & handling objections

Fair housing and how it applies to each phase of the leasing process

September 21st

9:00am – 12:00pm $39.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Jesse Vargas, Bottom Line Services

JJooiinn uuss ffoorr aa nnoonn--tteecchhnniiccaall && ffuunn oorriieennttaattiioonn ffoorr mmaannaaggeerrss wwhhoo wwoouulldd

lliikkee ttoo lleeaarrnn mmoorree aabboouutt AA//CC && HHeeaattiinngg SSyysstteemmss,, ccoommppoonneennttss && tteerrmmiinnoollooggyy..

What’s going on with R-22 refrigerant?

What is SEER? How does it affect energy bills?

Which parts can be replaced and repaired?

What are EPA regulations & fines?

Shape-up Your

Telephone technique

Customer Service

Marketing skills

’

/

October 10, 2012 9:00am – 12:00pm $65/session or $119/both per person for AAA members Location: 6300 Bridge Point Parkway, Building 3, Suite 300 (Computer Lab) Earn 3 CECs towards your designation renewal Instructor: Ariel Zimmerman, Greystar

BBaassiiccss ooff MMiiccrroossoofftt EExxcceell

GGaaiinn uunnddeerrssttaannddiinngg oonn tthhee ffuunnccttiioonnss aanndd ffeeaattuurreess ooff MMiiccrroossoofftt EExxcceell.. In this course you will:

• Become familiar with the Microsoft Excel features & functions

• Learn how to create basic spreadsheets to save you time

• Learn formatting basics

MMiiccrroossoofftt EExxcceell –– IInntteerrmmeeddiiaattee

TThhiiss ccoouurrssee ggooeess bbeeyyoonndd tthhee bbaassiiccss ttoo hheellpp yyoouu bbeeccoommee mmoorree eeffffiicciieenntt iinn yyoouurr ppoossiittiioonn!! In this course you will:

• Learn how to create multiple complex worksheets

• Use Excel’s pre-set formulas or functions to streamline your work

• Customize formulas within your spreadsheet

• Learn advanced formatting techniques

October 19, 2012 8:30am – 12:30pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 4 CECs towards your designation renewal Instructor: Bill Warren, Warren Law Firm

TThhiiss sseemmiinnaarr ccoovveerrss tthhee TTAAAA LLeeaassee aanndd sseevveerraall kkeeyy aaddddeennddaa

pprroovviissiioonnss iinn ddeepptthh!!

BBrriinngg yyoouurr qquueessttiioonnss aanndd aattttoorrnneeyy BBiillll WWaarrrreenn wwiillll ffiinndd ccoonnttrraacctt pprroovviissiioonnss ttoo aaddddrreessss tthheemm.. AAfftteerr aatttteennddiinngg tthhiiss lliivveellyy

aanndd eenntteerrttaaiinniinngg sseemmiinnaarr,, yyoouu wwiillll mmaasstteerr tthhee lleeggaall llaanngguuaaggee ooff tthhee TTAAAA lleeaassee ffoorrmmss aanndd aaddddeennddaa!! Why take this seminar?

You’ll get a legal overview of the provisions

Learn how the different provisions interact with each other

We’ll discuss how the lease can affect the day-to-day operations

You’ll learn how to avoid problems that may occur when using the lease

October 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor:

TTBBDD In this course you will learn:

November 7, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Bill Warren, Warren Law Firm

AAvvooiidd ffaaiirr hhoouussiinngg mmiissttaakkeess!!

AArrmm yyoouurr mmaaiinntteennaannccee ssttaaffff wwiitthh tthhee kknnoowwlleeddggee ttoo pprrootteecctt tthheemmsseellvveess aanndd yyoouurr ccoommppaannyy.. Your maintenance personnel are interacting more with your residents than anyone. Whether they have been on the job a while or are new to our industry, they will learn how fair housing impacts everything - From the sequence of work orders to company policies to dating the residents!

––

November 14, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Amy Kosnikowski, Quintessential Marketing & Training

MMaannyy ttrreennddss mmaayy ccoommee aanndd ggoo aatt lliigghhttnniinngg ssppeeeedd hhoowweevveerr ssoommee aarree ccoommiinngg iinnttoo tthhee mmaaiinnssttrreeaamm aanndd aarree hheerree ttoo

ssttaayy!! FFiinndd oouutt wwhhaatt ttrreennddss aarree ccoommiinngg ddoowwnn tthhee ppiippeelliinnee aanndd hhooww iitt wwiillll aaffffeecctt tthhee mmuullttiiffaammiillyy iinndduussttrryy.. CCoommee ttoo

bbee iinnssppiirreedd bbyy 6600++ iiddeeaass pplluuss lleeaarrnn hhooww tthhee mmaarrkkeettiinngg ppiioonneeeerrss iinn aanndd oouuttssiiddee ooff oouurr iinndduussttrryy aarree sseettttiinngg tthhee bbaarr

hhiigghh ffoorr uuss aallll..

Consumer behaviors

Market confidence

Social media movement

Sizzling sales tactics

Creative marketing ideas

Best-of-the-best customer service trends

November 15, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Alexandra S. Jackiw, CPM, CAPS, Managing Director - Residential Client Services, McKinley

EEvveerryy bbuussiinneessss hhaass aa bbuuddggeett..

WWrriittiinngg oowwnneerr aanndd vvaarriiaannccee rreeppoorrttss iiss tthhee ffiirrsstt sstteepp ttoowwaarrdd ffiinnddiinngg oouutt iiff yyoouurr bbuuddggeett iiss rreeaalliissttiicc aanndd jjuusstt hhooww

cclloosseellyy iitt iiss bbeeiinngg ffoolllloowweedd..

In this course you will learn:

Write clear and concise budget summaries including executive, owner and variance reports

Highlight steps taken to optimize your budget, steps you plan to take to bring overages back within budget, and any items that cannot be

fulfilled within the current budget

Show the ROI based on your expenditures

Identify 5 characteristics of effective reporting

Think more critically about your property’s strengths and weaknesses

December 4, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Virginia Love, Vice President, Leasing and Marketing, Waterton Residential

BBrraannddiinngg iiss cceennttrraall ttoo aallll pprrooppeerrttiieess bbuutt ffoorr iitt ttoo bbee ppoowweerrffuull aanndd eeffffeeccttiivvee

iitt nneeeeddss ttoo bbee bbuuiilltt aanndd mmaannaaggeedd wwiitthhiinn tthhee ccoonntteexxtt ooff tthhee ccoommpplleettee ccoommppaannyy..

TThhiiss sseemmiinnaarr lliinnkkss aallll aarreeaass ooff ccrriittiiccaall aatttteennttiioonn aanndd pprrooppeerrttiieess oorr mmaannaaggeemmeenntt

ccoommppaanniieess llooookkiinngg ffoorr aa ccoommpprreehheennssiivvee bbrraannddiinngg aapppprrooaacchh.. In this course you will learn:

The do’s and don’ts of branding and how to make your name work hard for you

Make your brand mean the right things to your target

Align our brand message and personality for greatest effect

Develop a brand name that works hard to build your reputation and resident retention

Best practices and tips on successful promotion of brands!

Marketing trends that will help you brand

The components of a “Branding” plan to implement on your property

Technology and how it can make or break your branding efforts

December 6, 2012 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: David Fritsche, Law Office of R. David Fritsche

CCuurrrreennttllyy,, 1155 mmiilllliioonn aadduulltt AAmmeerriiccaannss aarree hhooaarrddeerrss.. This session will provide an understanding of the legal and practical issues involving hoarders and hoarding, including the necessary accommodations that are required by the Fair Housing Act.

In this course you will learn:

What hoarding actually is and the mental health issues that complicate it

Why most hoarders don't acknowledge that they have a problem and how to get them to recognize it

What the five health and safety areas that concern code enforcement officials

How the Fair Housing Act applies to persons who hoard and how the court applies the law to them

Which approaches to resolution that have a chance of working as well as which ones do not

What types of accommodation may be necessary, what a structured agreement is and how to use it

Under what circumstances a termination of tenancy may be necessary.

January 10, 2013 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Jason Snell, Snell Law Firm

LLEEAARRNN HHOOWW TTOO GGEETT AARROOUUNNDD TTHHEE EEVVIICCTTIIOONN FFRRUUSSTTRRAATTIIOONN!!

This seminar explores the following aspects of the evictions process:

Learn what to expect in court and how to proceed with the eviction process with or without an attorney

Discover what defenses a tenant can bring against a landlord

Understand how to evaluate settlement options pre- and post-trial

Get the facts about what happens after you obtain your judgment against a tenant

Find out how to navigate through the appeals process

January 25, 2013 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Sarah Thompson, Martine Properties

AA mmuusstt--aatttteenndd sseemmiinnaarr ffoorr aallll lleeaassiinngg aassssoocciiaatteess!! Basic Training Includes:

Insight on shopping reports

Leasing demonstration & presentation

Closing techniques & handling objections

Fair housing and how it applies to each phase of the leasing process

Shape-up Your

Telephone technique

Customer Service

Marketing skills

January 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor:

TTBBDD In this course you will learn:

February 7, 2013 8:30am – 4:30pm $115.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 7 CECs towards your designation renewal Instructor: Bill Warren, Warren Law Firm

AArree yyoouu aa nneeww hhiirree??

DDiidd yyoouu mmiissss yyoouurr ooppppoorrttuunniittyy ttoo aatttteenndd RREEDDBBOOOOKK 22001122??

HHEERREE’’SS YYOOUURR CCHHAANNCCEE!!

Topics of discussion Get the most out of the REDBOOK

Forms review

Legislative & regulatory changes

Detailed review of legal issues

On the horizon

February 13, 2013 9am – 12pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Jennifer Messina, CAM, CAPS, Marketing Director, San Miguel Management

SSoocciiaall mmeeddiiaa iiss aarroouunndd uuss mmoorree aanndd mmoorree aanndd ccoommmmuunniittiieess aarree ssttaarrttiinngg ttoo sseeee tthhee vvaalluuee iinn aaddddiinngg iitt ttoo tthheeiirr mmaarrkkeettiinngg mmiixx.. HHoowweevveerr,, mmaannyy aarree uunnssuurree wwhheerree ttoo ssttaarrtt oorr hhooww ttoo

ddeevveelloopp aa ppllaann.. BByy uussiinngg ssoocciiaall mmeeddiiaa ccoorrrreeccttllyy yyoouu ccaann eennggaaggee yyoouurr rreessiiddeennttss iinn nneeww

wwaayyss;; ccrreeaattee mmoorree ttrraaffffiicc aanndd ccoonnttiinnuuee ttoo bbuuiilldd yyoouurr bbrraanndd.. In this course you will learn:

Strategic implementation of online social media tools as they relate to your properties marketing communication strategies

How a community positions their marketing mix online to contribute to the ultimate bottom line

How to get immersed in the tools and strategies that attract and engage visitors to a communities online presence resulting in an onsite presence

New Legislation

Passing along the cost of services and government fees

Pauper’s affidavits law changes

Property tax changes and new law regarding taxes on improved property

FCRA (Federal Credit Reporting Act) Changes

March 19, 2013 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Tiffany Yelverton, CAM, CAPS, President, Creative Apartment Marketing, LLC

TThhiiss ppoowweerrffuull sseessssiioonn wwiillll aarrmm yyoouu wwiitthh pprroovveenn ssttrraatteeggiieess

aanndd pprroovviiddee ssoolluuttiioonnss tthhaatt yyoouu ccaann iimmpplleemmeenntt aatt yyoouurr

pprrooppeerrttyy oorr ppoorrttffoolliioo--wwiiddee..

In this course you will learn how to:

Overcome the reputation for offering concessions

Address and overcome price objections

Demonstrate “apples to apples” features and benefits compared to the competition

Stand head and shoulders above the crowd without giving away the moon

Convince future and current residents of the value your property offers

Achieve the higher revenue that your apartments and amenities are truly worth! (And your owner/managers are begging for!)

March 5, 2013 9:00am – 12:00pm $65.00 per person for AAA members Location: 6300 Bridge Point Parkway, Building 3, Suite 300 (Computer Lab) Earn 3 CECs towards your designation renewal Instructor: Ariel Zimmerman, Greystar

SSttaayyiinngg oonn ttaasskk iiss eesssseennttiiaall ttoo ssuucccceessss bbuutt wwiitthh eemmaaiill,,

aappppooiinnttmmeennttss aanndd ccaalleennddaarrss iinn yyoouurr ffaaccee eevveerryy ddaayy,,

iitt ccaann bbee oovveerrwwhheellmmiinngg aanndd ddiiffffiiccuulltt ttoo ggeett aannyytthhiinngg aaccccoommpplliisshheedd..

In this course you will learn how to:

Stop living in your email box start

Prioritize tasks, messages, and appointments to achieve what’s most important to your property

Utilize techniques to help manage your team

Streamline your office tasks

Let Microsoft Outlook help you get organized and

tackle what’s truly important!

March 26-27, 2013 9:00am – 5:00pm $299.00 per person for AAA members* *Registration includes Test, Exam Fee, & Books Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Mark Curko, Service Team Training

TTBBDD In this course you will learn:

April 19th

9:30am – 12:30pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor: Barbara Savona, Sprout Marketing

TThhiiss hhiigghh--eenneerrggyy,, iinntteerraaccttiivvee sseemmiinnaarr hhiigghhlliigghhttss tthhee 44 mmaajjoorr aassppeeccttss ooff cclloossiinngg aa ddeeaall!!

YYoouu wwiillll bbee ggooiinngg bbeeyyoonndd tthhee bbaassiiccss ooff lleeaassiinngg.. In this course you will learn:

The essentials of generating qualified leads and tracking them to closure

How to track the leads to closure and connect the revenue back to the specific marketing campaign

How to identify the “true” roadblock from leasing at your property

Techniques to overcome any objection

April 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor:

FFaaiirr HHoouussiinngg CCoommppllaaiinnttss ttoottaall nneeaarrllyy 1111,,000000 ppeerr yyeeaarr..

LLooccaall ccoommppllaaiinnttss aarree ffiilleedd mmoorree aanndd mmoorree ffrreeqquueennttllyy aanndd sseeccrreett ““tteessttiinngg”” iiss oonn tthhee rriissee.. NNOO rreennttaall pprrooppeerrttyy oowwnneerr,, mmaannaaggeerr,, oorr

lleeaassiinngg pprrooffeessssiioonnaall iiss iimmmmuunnee ttoo ffaaiirr hhoouussiinngg llaawwss..

EEdduuccaattiioonn && KKnnoowwlleeddggee aarree tthhee kkeeyyss ttoo ssttaayyiinngg oouutt ooff ttrroouubbllee!! In this course you will learn:

“Hot” areas of housing discrimination

What typical complaints alleged

How to respond when a complaint is threatened or filed

What you can and cannot say and do when it comes to Fair Housing

Determine if an accommodation or modification is “reasonable”

Identify federal and local protected classes

May 9:00am – 12:00pm $65.00 per person for AAA members Location: AAA Education Classroom 4107 Medical Parkway Suite 103 Austin, TX 78756 Earn 3 CECs towards your designation renewal Instructor:

TTBBDD In this course you will learn:

2013 Learn @ Lunch Calendar

Coming Soon!

LLeeaarrnn @@ LLuunncchh Quick, one-hour, educational seminars for all on-site personnel.

What is Learn @ Lunch?

An educational seminar presented by an AAA supplier member. FREE and open to AAA on-site personnel only. Hosted by a different AAA member apartment community each month. Lunch is provided by the sponsoring supplier member.

Thursday, November 15th 12-1pm @ Preserve at Rolling Oaks (15450 FM 1325)

Presented by: John Daves & Associates

SSttuuffff HHaappppeennss

• Learn what to do upon the death of a resident • Get the facts about landlords' rights and legal responsibilities after a natural disaster • Be aware of what you need to do when an accident happens or a serious crime is committed on the premises

Thursday, October 18th 12-1pm @ Dakota Springs (12215 Hunters Chase Dr.)

Presented by: The Liberty Group

HHooww ttoo RReeccrruuiitt && RReettaaiinn TTOOPP EEmmppllooyyeeeess

• Recruiting Techniques • Where to find the Top Talent • Screening • What employees are truly seeking in an employer

Current Salary and Benefit compensations

Thursday, September 20th 12-1pm @ Gables Westlake (3500 Cap Of Texas Hwy.)

Presented by: Apartments.com

TThhee FFiivvee SSttaarr CCoommmmuunniittyy TThhee IImmppoorrttaannccee ooff OOnn--lliinnee RReevviieewwss ttoo RReenntteerrss && MMuullttiiffaammiillyy PPrrooffeessssiioonnaallss

Learn more about renter trends: • How renters are using apartment reviews • How important reviews are to them • What plans renters have for the future Get the opinions of industry professionals: • How those industry professionals currently manage their online reputation • How they feel about online property ratings and reviews • What components of reviews they feel are most and least appropriate

Tara Carter, CAM, CAPS, Plus Management Tara has worked in numerous onsite and corporate office roles throughout her 15 year career, including Property Manager, District Manager, Regional Vice President, Asset Manager, and currently Director of Operations for Plus Management in Richmond, VA. She is responsible for the strategic planning and operational directives of Plus Management. She brings a unique perspective of financial management through her experience as Asset Manager for Trammel Crow Residential. She was awarded Property Manager of the Year through the Austin Apartment Association. She is also an NAAEI certified instructor since 2007.

Beth Doty, CAM, Capture the Market

Beth started her career in 1998 as a leasing consultant after moving to Dallas. She worked onsite till 2003 as a marketing consultant/trainer and specialized in new construction lease ups. She worked at BG Personnel from February 2003-September 2008. At BG Personnel she handled sales for the DFW area as well as their companywide training programs. Beth currently is the Regional Sales Executive for Capture the Market and handles the Texas and Southwest region. She serves on several association committees throughout the state of Texas. Beth specializes in social media and technology and has a passion for training others! Learn more at www.capturethemarket.com

Nadeen Green, Senior Counsel, For Rent Media Solutions Nadeen has been an attorney since 1979. She has taught Fair Housing law to the multi-family housing industry since the Fair Housing Amendments Act when into effect in 1989. Her many programs (over 900) have been presented to apartment management companies and state and local apartment associations nationwide. She has been asked to speak numerous times for the National Apartment Association and the Multi-Housing World annual conventions. Her reader-friendly articles on Fair Housing appear regularly in industry publications. Nadeen is proud to be Senior Counsel with For Rent Media Solutions, which offers print and online advertising products for all communities, whether through For Rent Magazine®, ForRent.com, Para Rentar, Senior Outlook, After 55, or specialized publications for condominiums, student housing and the like. Learn more at www.forrent.com

Alexandra S. Jackiw, CPM, CAPS, Managing Director - Residential Client Services, McKinley Alexandra is a seasoned multifamily professional and within the past 10 years has built a long term management portfolio of more than 12,000 units with clients including blue chip institutional firms as well as an impressive list of private investors. She is also the Chair-Elect of the National Apartment Association (NAA), a past president of the NAA Education Institute and a frequent speaker at national conferences. Alexandra worked with several large publicly traded investment and management companies where she had profit and loss responsibility for portfolios as large as 20,000 units throughout the United States, including conventional, market-rate properties, full-service retirement communities, nursing homes, Low Income Housing Tax Credit communities and HUD-regulated properties. Her experience includes all aspects of property management, marketing, training and new business development. She is a respected industry speaker and has presented programs at Multi-Housing World, National Apartment Association annual conventions, and other industry conferences.

Mark Curko, Service Team Training Mark is a leading resource in the field of service team development and has become a highly sought after resource to train service

departments and assist companies in creating a customized training program or university to achieve their goals. Mark was the Director of Service Team Development for Colonial Properties Trust. He has developed 12 technical modules and two leadership modules that are critical for a service department to operate successfully and lower employee turnover. Mark’s certifications include CAPS, CAMT1, CAMTII, EPA Proctor for HVAC/CFC 608 and 609 Certifications. He is also an award winning Certified Pool Operator Instructor for the National Swimming Pool Foundation. He has given hundreds of presentations specific to the multi housing industry and helped thousands of people increase their technical knowledge including management teams at every level. Mark’s training results in a better understanding of Maintenance and Service operations which directly increases a company’s NOI. Learn more at www.serviceteamtraining.com

David Fritsche, Law Office of R. David Fritsche

Bio Coming Soon! Learn more at www.lawordf.com

Jennifer Messina, CAM, CAPS, Marketing Director, San Miguel Management

Jennifer started her career in the property management industry with marketing and training experience in conventional housing. Jennifer is currently the marketing director for San Miguel Management. San Miguel has a portfolio consisting of both conventional and student housing. She is responsible for overseeing the company’s entire marketing strategy. She facilitates all aspects of a multi-level marketing program with duties that encompass branding, development of collateral materials, event coordination, social media and press/analyst relations.

Jackie Ramstedt, CAPS, CAM, CAS

Jackie Ramstedt is a nationally renowned Motivational Keynote Speaker, Consultant, Professional Trainer and Performance Coach who has spoken to thousands of industry professionals on a national level and numerous state and local Associations, including various management and investment companies throughout the United States and Canada during her 25 years in the multi-family housing industry. She has been extremely involved with the Austin Apartment Association where she has served on the Board of Directors, as the Education Co-Chair and as a member of the Education Committee. Jackie was recently awarded as the Faculty Member of the Year in 2008 by the association recognizing her commitment to the industry as a professional speaker and to her local association. Learn more about Jackie Ramstedt: www.jackieramstedt.com

Amy Kosnikowski, Quintessential Marketing & Training Amy has 20 years of experience in management, sales, leasing and strategic marketing of real estate assets. Her career began as a successful on-site leasing professional, advancing quickly to serve as Director of Marketing and Training in both the private and public sectors with national and international companies including Summit Properties, CWS Apartment Homes and Oakwood Worldwide. Amy’s expertise is often sought as a marketing strategist to position communities to exceed goals and to coach leasing teams to improve performance. She is a certified facilitator who leads teams in interactive “think tank” brainstorming sessions to uncover innovative solutions and fresh ideas. With a reputation for unforgettable and motivational educational programs, Amy continues to excel as the principal of Quintessential a consulting and training company focused on enhancing the onsite team performance. Learn more at www.theqstandard.com

Virginia Love, Vice President, Leasing and Marketing, Waterton Residential Virginia joined Waterton in May 2007. She is responsible for the national and site level marketing, branding, promotion, and educational programs for the Waterton portfolio. A graduate of the University of Southern Mississippi, she previously served as Training and Marketing Manager for ING Clarion, Education Director for Watermarke Companies, and Regional Trainer for Summit Properties. Ms. Love lives in Atlanta, GA and served as the 2011 Presidentof the Atlanta Apartment Association Board of Directors and serves on the Georgia Apartment Association Board of Directors. Virginia is also a NAA Lyceum Graduate.

Ariel Naseef-Zimmerman

Ariel Nauseef-Zimmerman is a Software Trainer with Greystar Management and has been with the company for 6 years holding variety of onsite and corporate roles. She is an active member of the Austin Apartment Association and member of the AAA Education Committee.

Stephanie Puryear-Helling, CAM CAPS

Bio Coming Soon!

Bill Warren, Warren Law Firm Bill is an Austin lawyer, whose practice areas include fair housing, housing discrimination defense, landlord-tenant, collections, litigation in all courts, employment and contracts. He is a Board Certified in Civil Trail Law by the Texas Board of Legal Specialization and is a Fellow of the College of State Bar of Texas. Bill represents owner, management, and vendor members of the Austin Apartment Association. He also writes and speaks regularly on issues of concern and interest to the apartment industry and its suppliers. To learn more about Bill Warren, visit www.wlftexas.com

Jesse Vega, Bottom Line Services

Jesse is a HVAC and Refrigeration Instructor in Houston, Texas. He teaches new students all facets of air conditioning, heating / refrigeration and appliance with hands-on training. Jesse began his 20 year HVAC career as a Plant Technician with Simpson Paper Co. and earned a double associates degree in Electrical & Electronics and Industrial Refrigeration. He went on to earn his Bachelor’s degree in Electrical Science and holds a certification in PLC systems. In 2008, Jesse had a vision to teach others his knowledge and skills he performs appliance and a/c seminars for parts supply warehouses on a regular basis and owns his

own business “ Bottom Line Services “.

Paul Rhodes, CAMT

Paul has spent the past 16 years working in the apartment industry in positions ranging from Pool Remodeling Technician to Maintenance Supervisor. For the past 6 years he taught for HD Supply as the Supervisor/Lead Customer Training Instructor and holds certifications in: NSPF® CPO Instructor, EPA Universal, and R-410A. He is still active with and was Chairman for the

HVAC Excellence Advisory Board.

Barbara Savona, Sprout Marketing

Barbara has 12 years in the multifamily housing. She has worked on-site as a leasing professional, marketing director, manager, and supervisor of multiple communities. As owner of Sprout Marketing, Barbara has extensive experience in marketing and advertising. Read about Sprout Marketing at www.watchyourbusinesssprout.com

Jason Snell, The Snell Law Firm

Jason Snell has more than 10 years of legal experience in a broad range of civil litigation matters. He has extensive experience in litigation involving construction projects, contract disagreements, disputes concerning business relationships, and various other commercial litigation matters. Mr. Snell is also experienced in advising clients in the development of their businesses and asset protection. Learn about Jason Snell at www.snellfirm.com Learn more at www.snellfirm.com

Sarah Thompson, CAM, CAPS, Director of Multifamily Operations, Martine Properties

Sarah is the Director of Multifamily Operations with Martine Properties and a past president of AAA. Sarah began her career in the industry working part time as an assistant and cleaning make-readies. Having worked “in the trenches” at almost every job on-site, Sarah’s experience lends a unique perspective and enthusiastic approach to her seminars.

Jeffry VanSlyke, Safety Leadership Strategies

Jeffry Van Slycke served as a Texas Police Officer over the past 35 years, policing the streets of Houston and San Antonio. During that time, he developed a passion for making multi-family properties safer. “By assisting one manager in making a property safer,” offers Mr. Van Slycke, “we can make it safer for as many as 500 residents. That is rewarding!” Safety Programs developed by Mr. Van Slycke are proven and have withstood judicial challenges. Mr. Van Slycke continues his passion toward a defined and measurable goal of making properties safer for 500,000 residents and staff. Learn more at www.safetyleadershipstrategies.com

Meet your fellow NAA designees and RReeuunniittee wwiitthh yyoouurr ccllaassssmmaatteess!!!!

Austin Apartment Association

DDeessiiggnnaattiioonn RReeuunniioonnss

Thursday, October 11th, 2012 Wednesday, February 6th, 2013

5:00pm – 7:00PM 5:00pm – 7:00PM

Draught House The Park at the Domain 4112 Medical Parkway 11601 Domain Drive Ste. 200 Austin, TX 78756 Austin, TX 78758

Austin Apartment Association

NNAAAAEEII PPrrooffeessssiioonnaall DDeessiiggnnaatteess

Helen M. Abraham, CAPS Guerrero Acosta, CAMT

Mandy Renee Adams, CAM Policarpio Aguillar, CAMT Sarah G. Aldridge, CAM

Jennifer Doreen Alvarado, NALP Kristen Ammerman, NALP

Robert Arteaga, NALP, CAMT, CAM Becky Bates, CAM

Priscilla Bennett, CAM David Boudreau, CAM

Brenda M. Britton, NALP Kameren Lee Bullock, NALP

Heather Bush, CAM Summer Bush, CAM

Heather Nicole Cain, NALP Dale Dewayne Callison, CAMT, CAM

Ron Castillo, CAMT Renee L. Clark, CAM, CAPS

Erin Ryan Close, CAM Michael R. Cruz, NALP

Sean Patrick Cunningham, CAS Casie M. Curry, NALP

Mary Elizabeth Daniel, NALP Janet D. Day, CAM

Heather Diamond, CAM Cecil Ray Domel, CAM

Stephanie Danielle Duncan, CAM Willie Dunn, CAMT

Theresa L. Ebner, CAM, CAPS Jennifer R. Eddleman, CAS Candiss Escobar, CAM, CAPS

Heather Ethridge, CAM Lela Evans, CAM, CAPS

Lyndsay Foster, CAM, CAPS Samantha Anne Freeman, CAM

Rene Friday, CAM Florencia Andrea Garcia, CAM

Mike Anthony Garcia, CAS Desiree Golden, CAM, CAPS

Ray Gordon, CAMT Tim Havelka, CAS

Philip K. Herring, NALP Theresa D. Himel, NALP

Kara Jeanne Hlavaty, CAM Jessica J. Howes, CAM

Felicia D. Jackson, CAM, CAPS Melissa A. Jackson, NALP

Jonathon Joe, CAMT II, CAMT Amanda Sheryl Kamenoff, NALP

Lisa A. Kautzman, CAM David Kelly, CAMT

Ron E. King, CAM, CAPS Rebecca LeeAnn Laird, NALP

Amanda L. Lamia, NALP Tina Renee LeBlanc, CAS

Kevin Michael Lindgren, CAS Juan Liscano, CAMT

Jayson Brian Little, CAM Johanna Adele Llorente, NALP

Kristi K. Long, CAM Juan Longoria, CAMT Ruben Lopez, CAMT

Sandra Lumley, CAM, CAPS Veronica W. Macon, CAPS

Margo Denise Moreno, CAM Rhonda A. Navarro, CAM

Dorothy L. Nebrig, CAM, CAPS Terri Needham, CAS

Curtis Neff, CAMT Tammie Newman, CAM Yolanda Nunez, CAM

Constantin Olteanu, CAMT Michael O'Neal, CAMT

Rupert Anthony Ortiz, NALP Jennifer L. Parker, CAM

Jennifer Nicole Messina, CAM, CAPS Jen K. Mikolajczyk, CAM

Judi Miller, CAM Dora Liza Minton, CAM Christine Molin, NALP

Monica Maldonado, CAM Heather Martin, CAM

Tami J. Martin, NALP, CAMT, CAM, CAPS Rebecca G. Martinez, CAM Susan Matheny, CAM, CAPS

Terry Matheny, CAPS Stacy May-Patterson, CAM Stephanie M. McKee, CAM

Martin Medellin, CAMT Taryn Ivianne Merrill, NALP

Tom K. Merritt, NALP Sylvia Y. Patterson, CAM

Fanny C. Pola, NALP Martha Kay Poth, NALP

Emily Arcena Protine, NALP Stephanie Puryear Helling, CAM, CAPS

Mario A. Ramirez, NALP Jacqueline L. Ramstedt, CAM, CAS, CAPS

Kristin Redding, NALP Stanley Reed, CAMT

Douglas Rhodes, CAMT Danny Robbins, CAMT

Robbie G. Robinson, CAM, CAPS Shelly Rosales, CAM, CAPS

Toni Lynn Rose, CAM Sheila Ruegg, NALP

Kay Gilson Sachs, CAS Emily Mae Schneider, NALP

Brian Scott, CAS Haydee E. Scott, CAM Ginger Shafer, CAM

Gayle A. Shannon, CAM, CAPS Joe R. Sharp, CAPS

Vicki Sharp, NALP, CAPS, CDPM Brittany Jayde Simpson, NALP

Nicole Smith, NALP Robin M. Solis, CAPS

Missy Nicole Sterns, CAM Catherine Stone, CAM

Sonja Grace Tesseyman, CAM Sarah L. Thompson, CAM, CAPS

Susan Thompson, CAM Samantha J. Thornton, CAM

Dale Torres, CAMT Toni M. Truett, CAM

Stacey D. Valdez, NALP, CAM Shannon L. Vance, CAMT, CAM, CAPS

Michelle Vinyard, CAM, CAPS Deborah Ann Vogel, CAS

Michael Watson, CAM, CAPS Benjamin Wells, CAS

Kirsten Weyrauch, CAM Rebecca A. Whitelaw, CAM Tracy Marie Wilson, CAM Amanda L. Woodard, CAM

Ambra E. Young, NALP January Renee Zahn, NALP, CAM

A u s t i n A p a r t m e n t A s s o c i a t i o n 4 1 0 7 M e d i c a l P a r k w a y , S t e 1 0 0

A u s t i n , T X 7 8 7 5 6 ( 5 1 2 ) 3 2 3 - 0 9 9 0