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HARNESSING WEB 2.0:WHAT IS IT AND HOW CAN IUSE IT
By:GovLoop,Directorof
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p
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THANK YOU!FOR MORE INFORMATION:
HTTP: WWW.GOVLOOP.COMANDREW KRZMARZICK
GovLoop CommunityManager
Phone:
202
521806
Email:[email protected]
Blo :htt : GenShift.com
Twitter: @krazykriz
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Wiki @ GAO
JoAnna Berry, Web & DataLibrarian
Shannon Finnegan, SeniorAnalyst
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GAOWiki Facts
As of 16 November 2009, 10:02am, the GAOWikihad 1,589 registered users editing over 1,775articles. GAO has about 3,000 employees nation-wide The wiki exited pilot stage in January 2009
The Wiki has an average of 25,000 page views perweek.
Our total content is close to 8,000 pages
Between 50-100 pages of new content are addedweekly with spikes for new content teams such asthe ARRA group (over 350 pages of content addedduring the week of 30 March 2009)
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GAOWiki
Uses the Media Wiki Open Source software
Open Source is easily obtainable, but is not totally free.
Still must have technical support and server space within
the organization GAOWiki is open to all staff
Content groups must apply to obtain user names andpasswords
Part of the application process is understanding the
Guidelines for Usage
Applicants come to the GAOWiki Board to present theirideas
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Governance of the GAOWiki
GAOWiki Board
A group of heavily involved Wiki users meets monthly
Meeting schedule/Agenda/Minutes are on the Wiki
Sponsors training for new administrators
Answers questions about Wiki usage
Guidelines for Usage
Allows for easy understanding of what content is and isntacceptable
Broad and specific enough to allow widest use of thetechnology
Edited and changed on an as needed basis
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Guidelines for Usage
Prior to receiving a Wiki account, users mustreview the guidelines for usage. Generally,these guidelines outline: The type of content that can be placed on the Wiki. General best practices for users when creating and
editing content.
Security and access issues.
Guidelines where developed by the Board andhave gradually evolved over time.
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GAOWiki - Recovery Act
Recovery Act comes to the GAOWiki
How the Wiki helped GAOs Recovery Acteffort: Bimonthly reporting requirement sparked
innovation Started small, but then it snowballed
Wiki helped us decentralize responsibility
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GAOWiki Recovery Act Day 1
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GAOWiki Recovery ActFeb 2009
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GAOWiki Recovery ActNov 2009
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GAOWiki Benefits RecoveryAct Effort
Dramatically increased the speed at which information couldbe disseminated for Recovery Act work Alternative to 20+ page group emails, just check the Wiki
Improved team collaboration especially between
headquarters, field office, and individual state auditing teams Greater transparency for whole organization and its knowledge
of the work
Provided information resource for staff moving on and offRecovery Act work, preventing the loss of key expertise New analysts get up to speed
Old knowledge retained
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Challenges
Perceived Challenges Violation of Wiki Guidelines
Using Wiki as audit documentation
Actual Challenges
Organizational Culture Training
Fear of being wrong
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If You Want to Wiki
Pilot Governance by a core group of volunteers
Establish rules of the road that consider
organizational needs Best practices
Well-defined initial goals, what doessuccess look like?
Flexibility Top-down and bottom-up endorsement that
meets in the middle
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Questions?
JoAnna Berry, Web & Data Librarian
202-512-2909, [email protected]
Shannon Finnegan, Senior Analyst
202-512-2963, [email protected]
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Wh Problem:Problem: Millionsofgovernmentemployeeswor ngons m ar ssues utnosa ep ace
toconnect
and
share
best
practices.
?Solution:Solution:
.Hubtoconnectdisparateconversations/events.
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WhatisReRe
FindandcontributeFindandcontribute
SolveSolvethttht
es prac ceses prac ces
governmentproblems
governmentproblems
?LearnabLearnab
Connectwith
peersConnect
with
peers latest
solatestso
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8/14/2019 AABPA Panel Slides - Web 2.0 for Budget and Program Analysts
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u DoDoGooderGooder:: 3rdGenPublicServant,DHSFellow,MultipleGovA
Innovator:Innovator: CoFounder,YoungGovernmentLeaders
war nner:war nner: 2006RisingStarAward,2007and2009Fed10
Speaker:Speaker: 25+Conferences,Brookings,HarvardKennedySchool
, ,
Athlete:Athlete:Usedtobegoodatgolf 3rd inState
Scholar:Scholar:Miami OH andUPenn
Gentleman:Gentleman:LikesCatsandBabies
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EvolutionAddingNewAddingNewJAN2009:JAN2009:
JUN2009:10,000
Members
JUN2009:10,000
Members
PassionateFederalEm lo ee
PassionateFederalEm lo ee
Community
Leaders
Community
Leaders
JUN2008:GovLooJUN2008:GovLoo
JAN2008:Idea
JAN2008:Idea
LaunchedLaunched Recog
NeedfoResou
Recog
NeedfoResou
PassionateVolunteers
PassionateVolunteers
ConceivedConceived
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Members,,
andgrowingrapidlyandgrowingrapidly,,
andgrowingrapidlyandgrowingrapidly ObamaPoliticalAppointees
GSAAssistantCommissioner
30+FederalCIOs
60+State/LocalC
CanadaDeputy
CTO 125+
City
Manage
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.
community
site
for
public
servants.
It'sprettymuchtheirFacebook.
.
community
site
for
public
servants.
It'sprettymuchtheirFacebook.
ra ewmarFounderofCraigslist.com
ra ewmarFounderofCraigslist.com
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par ne BeverlyGodwin,GSADirectorof
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s
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s
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SteveSteveResslerRessler
Presidentand
CEO
CommunityM
@K
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Facilitating Government-wide
Collaboration and Knowledge Management
The MAX Federal CommunityMAX Online Meetings
November 24, 2009Sponsored by the Budget Formulation and Execution
Line of Business (BFELoB)
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2
Five of the Ten Common Solutions of theBudget Formulation & Execution Line of Business
Program Management (Coordination, Standards, Architecture)
Agency Budgeting Tools
Analytical Tools Tools and services that facilitate analyzingand visualizing data.
Budget Performance Integration
Data Collection & Tracking - Tools and Services that capture,process, and manage data government-wide
Document Production - Document publication tools that
automatically integrate numbers and text.
Knowledge Management - Tools and services that capture,organize, store, and share knowledge and experiences.
Human Capital (the Federal Budgeting Profession)
Budget Execution and Financial Management Integration
Collaboration - Tools and services that improve information sharing,
communication, and collaborative work among government organizations.
Government wide Scope
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3
Government-wide Scope
(also Non-federal Partners)
Inter-agency
Government-to-Government
Intra-agency
Policymaking, Management
and Budget class of activitiesExe
cutiveBranch
State, Local, and Non-Governmental Partners
Government-wide Policymaking, Management, and Budget Class of activities
Available for use by agencies for and for any federal cross-government community
Interactions with state, local, & non-governmental partners using Enclavespaces
B d I t t d S i
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4
Based on an Integrated ServiceOriented Architecture
Components
Database
Provisioning
Workflow
WebFramework
Security
Tools
Publishing
Analytical
Tools / B.I.
Collaboration & Info Sharing MAX Federal Community Online Meetings
Govt-wide Data Collection, e.g.:
A-11 (Presidents Budget)EarmarksImproper PaymentsITWebOutlay PlansOthers
Agency Data Collection, e.g.: MAX Federal Community MAX Collect eBriefing
The MAX Federal Community
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5
The MAX Federal Community
An Integrated Federal Wiki with 26,000 users
E l Th B d t C it
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6
Example The Budget Community
Collaborations Can Be Restricted to
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7
Collaborations Can Be Restricted toAny Combination of Users and Groups
Dynamically Updated Membership Lists
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8
Dynamically Updated Membership Lists- Generates E-mail Distribution List
o Use MAX Groups to restrictaccess to pages and exercises
o Function as dynamically updatedDistribution Lists Cross-agency DLs
o Self-administered & managed
Each Agency Has Its Own Space
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9
Each Agency Has Its Own Spacewith Its Own Logo and Administration
Information Can be Dynamically
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10
Information Can be DynamicallyBrought Together
Example: Highlights
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11
Example: Highlights
Direct, Network-like Editing of
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12
, gAttachments in MS Office Applications
All File Versions Remain Available (with attribution & date stamp)
Threaded Comments Facilitate
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13
Communication and Feedback
MAX Federal Community Features
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MAX Federal Community Features
o Extensive Help Section
o Fully-Indexed Search HelpsYou Find Your Content Quickly
o Content Can Be ProtectedBy Flexible Page LevelSecurity Restrictions
o Favorite Pages For Quick
Navigation
o Watch Any Page To BeNotified Of Activity Via Email
Government-wide Directory
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15
yof all MAX Users
Dynamic Charts on Any Page
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Dynamic Charts on Any Page
Create Drawings & Diagrams On
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C eate a gs & ag a s OAny Page With Links to Other Content
Set Up a Workflow Process
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pFor Review and Tracking
Documents InBranch Review
Document A
Document F
Document N
Documents InDivision Review
Document C
Document R
Documents InAgency Review
Document B
Document N
Document Q
Document X
DocumentsApproved
Document L
Document M
Document Y
AuthorRe-Draft
Document O
Document Z
Track Status of All Documents or Projects Automatically
Move Document Through Review Stages Using Buttons
Knowledge Management
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Knowledge Management is only effective when
content maintenance is integral to an organizationsnormal course-of-business activities.
By using the MAX Community for information sharingand collaboration activities, a content base
automatically accumulates.
The Communitys powerful capabilities for organizingand multi-purposing content can then transform thisinto organizational knowledge
Pages
Attachments
Comments
Diagrams
Knowledge
g g- A Natural Extension of Collaboration
Gardening
Summary - Robust Wiki Capabilities
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20
Summary Robust Wiki Capabilities
Information organized into Spaces and Pages.
Pages can be put into a subject hierarchy or accessed acrosshierarchies through search.
Pages are easy to create and modify by anyone using eitherbasic Rich Text or advanced Wiki formatting.
Layered access restrictions can be placed on any page or pagefamilies based on combinations of groups and individuals.
Administration of groups is delegated so teams can self-manage.
Multiple Attachments on any page (maximum attachment size
currently set to 100MB each).
Threaded Comments on any page.
Users can self-register to Watchany page to be notified by e-mail of a change.
Government-wide Integration
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Government wide Integration
Provisioning: Single sign-on with all OMBs government-wide
data collection applications and the secure online meetingservice.
Also used as a service by other government applications(e.g. Treasury's BFEM budget system used by 11agencies)
Integrated content search across all agency and government-wide community spaces. Search results honor individual userspage restrictions.
Federal directory: a rolodexof thousands of user phonenumbers, e-mail, organizations, and addresses.
Collaboration and knowledge management fully integrated withthe BFELoBs quick-turnaround government-wide datacollection, tracking, and analytical capabilities.
Integrating with agency HSPD-12 cards.
Partnering with agencies on automated sign-on.
Government-wide Scope
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Government wide Scope
Government-wide Management and Budget Class:
Available for use by agencies for their own activities,and for any federal cross-government community
Interactions with state, local, and non-governmentalpartners using Enclavespaces
IT Infrastructure
Management
Planning
Performance
Recovery
Acquisition
Budget
E-Government
Financial Management
Grants
Human Capital
Homeland Security
Open Government
OSTP Councils
Small Agencies
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MAX Online Meetings
Government-wide SecureReal-time Screen Sharing
Dynamically Share Presentations
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24
Dynamically Share Presentations
MAX Online Meetings
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25
Share visual information to make conference calls (orany complex phone discussion) more effective
Draft documents collaboratively real-time
Permanent named rooms
Accessible by a single click of a linkBoth pre-registered participants and guests
Secure - named usersauthenticated thru MAX Login
Cost effective shared service economies of scale
FISMA compliant - fully certified & accredited
Will not be blocked by agency firewalls
MAX Online Meetings
Robust MAX Infrastructure
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FISMA Compliant
Fully integrated provisioning (MAX IDs and MAX groups)
Software is readily customizable and extendible
Industry standard relational database (DB2) capable oflarge data volumes
Multiple redundant servers
Business Continuity at two geographically separate sites
Looking to partner with agencies on additionallocations
Sufficient capacity for 100,000 users (4x current usage)
Architecture allows straightforward expansionthrough clustering and federation
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Sponsored by The Budget Formulationand Execution E-Gov Line of Business (BFELoB)
BFELoB Organization and Contacts:
LoB Executive Sponsor: Courtney Timberlake, Asst. Dir. for Budget (Acting), OMB
Policy Lead: Andy Schoenbach, Chief, Budget Systems Branch, OMB
Deputy Policy Lead: Phil Wenger, OMB
Managing Partner: Tom Skelly, Director of Budget Service, Education
Program Management Office Lead: Sandi McCabe, Education
MAX Federal Community Lead: Emily Fort, OMB
Contact the Budget LoB at: [email protected]
Learn More about the Budget LoB at: www.BudgetLoB.gov
Visit the Community at: www.max.gov (Federal government employees only)
Facilitating Government-wide Collaboration andKnowledge Management
mailto:[email protected]://c/Documents%20and%20Settings/schoenbach_a/Local%20Settings/Temporary%20Internet%20Files/schoenbach_a/communityhttp://c/Documents%20and%20Settings/schoenbach_a/Local%20Settings/Temporary%20Internet%20Files/schoenbach_a/communitymailto:[email protected]