Aadhaar enabled Public Distribution System (AePDS)

Details of RFI 2013

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Aadhaar enabled Public Distribution System (AePDS)

REQUEST FOR INFORMATION (RFI)

for

Selection of Device Partners for implementing Aadhaar enabled PDS (AePDS) with PoS devices

with weighing machine integration in Six Districts (Anantapur, Chittoor, East Godavari,

Karimnagar, Hyderabad, Ranga Reddy) in Andhra Pradesh.

July, 2013

Consumer Affairs, Food & Civil Supplies Department

Government of Andhra Pradesh

Civil Supplies Bhavan, Somajiguda

Hyderabad – 500 082

Phone/Fax: (040) 23310462/23310617

www.apcivilsupplies.gov.in

email: [email protected]

Details of RFI 2013

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Contents

1. Acronyms and Abbreviations……………………………………………………………………………………………..3

2. Project Background……………………………………………………………………………………………………………5

3. Schedule of RFI Events………………………………………………………………………………………………………12

4. Outline of Scope of Work, Functional Requirements………………..………………………………… 13

5. Technical Specifications…………………………………………………………………………………………………..20

6. Participant Information

6. A. Details of Interested Bidder….……………………………………………………………………………………...23

6. B. Documents Requirement Check List………………………………………………………………………..24

6 C. Qualification Criteria Check List……………………………………………………………………………. .26

Details of RFI 2013

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1. Acronyms and Abbreviations

Abbreviation Description

AePDS Aadhaar Enabled Public Distribution System

APL Above Poverty Line

APSCSCL A P State Civil Supplies Corporation Limited

AUA/ASA Authentication User Agency/Authentication Service Agency

BG Bank Guarantee

BPCL Bharat Petroleum Corporation Limited

BPL Below Poverty Line

CA,F&CS Dept Consumer Affairs, Food & Civil Supplies Department

CCS Commissioner of Civil Supplies

CDMA Code Division Multiple Access

Cr Crore (Rs.)

DD Demand Draft

DKR Dynamic Key Register

DSR Daily Sales Register

EMD Earnest Money Deposit

e-POS Electronic Point of Sale

FPS Fair Price Shop

GPRS General Packet Radio Service

GoI Government of India

HPCL Hindustan Petroleum Corporation Limited

HO Head Office

INR Indian Rupee

IOCL Indian Oil Corporation Limited

KL Kilo Litre

KOD Kerosene Oil Depot

L Lakhs (Rs)

MD(APSCSC) Managing Director (APSCSC)

Details of RFI 2013

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MIS Management Information system

MLS Point Mandal Level Stock Point

NR/Hawker Nominated Retailers (Kerosene)

OTP One Time Password

PDS Public Distribution System

PoS device Point of Sale Device

RFP Request for Proposal

SDK Software Development kit

SRS Software Requirement Specification

UIDAI Unique Identification Authority of India

UID/EID Unique Identification/Enrolment Identification Number

RFI Document for Supply of POS Devices

Centre for Good Governance Page 5 of 27

2. PROJECT BACK GROUND

2.1. General Information

2.1.1. Consumer Affairs, Food and Civil Supplies Department, manages the Public Distribution

System (PDS) in delivering for reaching of subsidised food grains, sugar and kerosene and

other commodities to eligible BPL families in rural and urban areas of Andhra Pradesh. Food

grains- mainly rice, wheat, sugar and kerosene are supplied to the eligible families holding

ration cards, through the fair price shops (FPS) authorised by the Department, spread all over

the state at subsidised rates. In Andhra Pradesh, there are about 2,25,00,000 families holding

ration cards and about 45,000 FPSs.

2.2. Issues in the Conventional System:

The common problems being faced by a beneficiary at FPS are listed below.

2.2.1. Non-opening of FPS/NR when the beneficiary wants to draw the commodities

2.2.2. Diversion of commodities which are not drawn by the beneficiaries.

2.2.3. Declares ‘no stock’ even when the FPS has sufficient stocks

2.2.4. Non furnishing of actual closing balances by FPS/NR.

2.2.5. Unable to access all RC data for anywhere, anytime drawal of ration.

2.2.6. No workflow based for mutations/deletions/new application/new entitlement.

2.3. Digitization of Database

2.3.1. The personal data of the card holders and the families, including the fingerprint biometrics of

UIDAI have largely been digitised and are available for use. At present, the accounts in respect

of the subsidised food grains, sugar and kerosene distributed or sold to card holders at the

FPS (the point of sale) are maintained manually and there is no fool proof arrangement to

ensure that the eligible quantity of commodities are issued to the card holders at the

prescribed rates and to the right beneficiaries.

2.4. Project Objectives

2.4.1. To ensure that only a genuine cardholder or his/her family member whose name is listed in

the ration card can draw the commodities with the help of Aadhaar technology platform and

thus aims to eliminate withdrawal of commodities by others.



2.4.2. To record all FPS/NR transactions electronically, which enables real time MIS on opening

stock, daily sales and closing stock etc and thus aids informed decision making.

2.4.3. To record all MLS Point transactions electronically, which enables real time MIS on opening

stock, daily sales and closing stock etc and thus aids informed decision making.

2.4.4. To facilitate monthly allotment of Stock to FPSs based on real time MIS of stock position

availability.

2.4.5. To facilitate monitoring and detection of any fraudulent transactions.

2.4.6. To establish a communication channel with beneficiaries (by way of sending SMS on arrival of

goods & on purchase of goods), which promotes transparency as well as savings in time &

money on account of unproductive trips to FPS by beneficiaries, for finding out stock arrival.

2.4.7. To ensure that the card holder receives exact quantities of essential commodities as per

his/her entitlement.

2.4.8. To cover all excluded beneficiaries for inclusive growth

2.4.9. To project savings and ensure optimum utilisation of scarce resources

2.4.10. To implement portability for drawing Ration anywhere.

2.4.11. To Provide On –demand Ration card to the Eligible Beneficiaries

2.4.12. To bring in transparency and accountability in the Public Distribution System

2.5. Aadhaar Enabled Public Distribution System (AePDS)

2.5.1. Government of Andhra Pradesh has completed digitising the entire Ration Card Database and

seeding of Aadhaar number into the ration card database. In order to increase transparency,

accountability and efficiency, Aadhaar enabled PDS (AePDS) with PoS devices for automation

of FPS have been taken up as pilot project in 100 shops in East Godavari and 45 shops in

Hyderabad districts.

2.5.2. AePDS is aimed to eliminate all the issues in the conventional system, faced by a beneficiary

at FPS/NR as ePOS allows issue of goods to the family members of Ration Card only with

beneficiary authentication with UIDAI servers, which results in savings to the Government by

plugging all leakages.



2.5.3. AePDS with POS devices is one of the best technical solution to solve most of the problems

associated with PDS and improves efficiency of PDS. It ensures that the PDS commodities are

drawn by the eligible family members of Ration Card holders only. Each MLS Point/FPS/NR

shall have an Handheld Computer (POS device) with connectivity to the e-POS server of the

CA,F &CS Dept. The beneficiaries of these FPSs/NRs have to draw their commodities duly

authenticating their identity with UIDAI finger prints.

2.5.4. Exception Management process is in place to cover all the beneficiaries for issue of ration.

F&CS Dept implemented federated authentication model which includes Aadhaar

authentication for UID generated beneficiaries and local OTP, Tahsildar authentication, FPS

Owner Authentication (last resort) for exceptional handling for the beneficiaries (for UID not

received beneficiaries and incase of UID rejected cases) to cover all the beneficiaries

transactions of the respective FP Shop. This local OTP authentication is integrated with

Aadhaar authentication system in compliance with standards and specifications issued by

UIDAI from time to time. EID is made mandatory for Exception Handling and Enrollment

facility is provided to obtain EID.

2.5.5. Exception handling mechanism has to be monitored by concerned Tahsildars/ASOs/DSOs on

regular basis to zero down the exceptions over a period of time.

2.6. Procedure for issue of PDS commodities to a beneficiary in FPS/NR under AePDS.

2.6.1. MLS Point in charge lifts commodities from FCI, receives D.Ds from MROs/ASOs and issues

commodities to various FP Shops using authentication in e-POS device and recording the

quantity.

2.6.2. Beneficiaries get an SMS (if mobile number is seeded to their ration card) intimating arrival of

goods at their ration shop in local language and in English.

2.6.3. FPS/NR dealer enters the Ration Card Number (RC No.) into POS device (Handheld

Computer), PoS device (which is connected to e-POS server) receives data (RC No.) from

the central e-POS server, details of Name, Aadhaar Number, Enrolment ID, Mobile Number

of all family members are displayed on the POS device.



2.6.4. If the beneficiaries’ Aadhaar number has been seeded into the Ration Card database, it is

displayed against their name. Finger print is captured on sensor, Aadhaar number and

finger print are sent to UIDAI server for authentication. On successful authentication

received from UIDAI, the commodities screen is displayed. Beneficiary needs to give all

finger prints for identification of Best Finger Detection When the beneficiary comes for the

first time, BFD is a process to ascertain the best finger of the beneficiary for

authentication.

2.6.5. If the beneficiary has Enrolment ID (EID) but is yet to get the Aadhaar number, System

prompts to seed the EID (if not seeded) and mobile number. After seeding EID and mobile

number, system sends One Time Password (OTP) to the mobile number seeded, the

beneficiary needs to enter the OTP into the POS device for authentication. On successful

authentication Commodities screen will be displayed. In case, the Beneficiary has EID but

does not have Mobile Phone, the system will prompt for finger print of authorised

functionary like Checking Inspector/VRA/VRO etc for authenticating the beneficiary.

Beneficiaries without EID encouraged to get enrolled themselves for Aadhaar and come

with EID for drawing the Ration.

2.6.6. Seeding of EID and Mobile number is one time and exception cases have to be monitored

closely and necessary guidelines to be in place to facilitate close monitoring of exceptional

cases by the concerned authorities.

2.6.7. In case of False Rejections, the system has to prompt for finger print of authorised

functionary like Checking Inspector/VRA/VRO etc., for authenticating the beneficiary.

2.6.8. Once beneficiary is authenticated, available balance commodity details are shown in the

POS device against each beneficiary.

2.6.9. FPS dealer enters commodities being issued and then confirms to the server

2.6.10. The quantities issued will be recorded in the Central e-POS transaction database and

success report is given to POS device, POS Device then generates a print/receipt showing

the items, quantity, rate, date, time and total amount to be paid for further processing.

2.6.11. SMS is given to the registered mobile (if any) with the card with the transaction details.



2.7. FPSs in e-POS will be periodically replenished by the commodities sold in that period as

per the system alerts to the concerned officers including JC. This event has to be triggered

whenever the available balance reaches to a minimum balance level. The minimum

available balance quantity to be fixed and informed to the respective stake holders for

periodical replenishment. The periodical issues to be added into the total allocation.

2.8. POS device (in FPS/NR/KOD/MLS Point) loaded with Client Software weighing

machine integration: The e-POS device (Handheld Computer loaded with client side

application software) communicates with e-POS server duly using the web services

provided by e-POS server. Each POS device will have a unique device ID which will be

mapped to a FPS in the e-POS Transaction Database.

2.8.1. Beneficiary needs to authenticate himself, for drawing ration, considering following possible

Scenarios;

2.8.1.1. Has UID Number

2.8.1.1.1. If Beneficiary has UID Number, he needs to give all finger prints, only once, for ‘Best Finger

Detection (BFD)’ BFD is a process to ascertain the best fingers of the beneficiary. Best Finger

increases chances of successful authentication. If the beneficiaries Aadhaar number has

been seeded into the Ration Card database, it is displayed against their name.

2.8.1.1.2. Beneficiary’s finger print is captured from the sensor available on e-PoS, for authentication

of beneficiary.

2.8.1.1.3. Aadhaar number and finger print are sent to UIDAI server for authentication. On successful

authentication received from UIDAI, the commodities screen is displayed.

2.8.1.1.4. In case of authentication failure by a real beneficiary, the system will prompt for OTP or

finger print of authorised functionary like Checking Inspector/VRA/VRO or OTP, for

authenticating the beneficiary.

2.8.1.2. Does not have UID but only has EID Number

2.8.1.2.1. If the beneficiary has Enrolment ID (EID) but is yet to get the Aadhaar number, System

prompts to seed the EID and mobile number (if not entered already). After seeding EID and

mobile number, system sends One Time Password (OTP) to the mobile number seeded.

Beneficiary needs to enter the OTP into the POS device for authentication. On successful

authentication Commodities screen will be displayed.



2.8.1.2.2. In case, the Beneficiary has EID but does not have Mobile Phone, the system will prompt for

finger print of authorised functionary like Checking Inspector/VRA/VRO etc for

authenticating the beneficiary.

2.8.1.2.3. Beneficiaries without an EID are encouraged to get enrolled for UID and come with EID No.

for drawing the Ration.

2.8.1.2.4. Once beneficiary is authenticated, available balance commodity details are shown in the

POS device against each beneficiary.

2.8.1.2.5. FPS dealer enters commodities being issued and then confirms to the server.

2.8.1.2.6. The quantities issued will be recorded in the Central ePOS transaction database and success

report is given to POS device. POS Device then generates a receipt showing the items,

quantity, rate, date, time and total amount to be paid for further processing.

2.8.1.2.7. SMS is given to the registered mobile (if any) with the card with the transaction details.

2.8.1.2.8. FPSs in e-POS will be periodically replenished by the commodities sold in that period.

2.9. High level Architecture of ePOS System

2.9.1. AUA Server: Any agency/ organisation which wishes to provide Aadhaar enabled services

using Authentication services provided by UIDAI has to become an AUA (Authentication

User Agency). Dept has become AUA to provide Aadhaar enabled PDS service delivery. AUA

services are developed and maintained by IT-Wing of O/o Commissioner of Civil Supplies.

This AUA (i) takes requests from e-POS server and sends to ASA server and (ii) receives

response from ASA and communicates the same to e-POS server (visit www.uidai.gov.in for

APIs).

2.9.2. ASA Server: As per the norms prescribed by UIDAI, AUA has to communicate to Aadhaar

authentication services through an ASA (Authentication Service Agency), Dept is presently

using BSNL’s ASA services for authentication purpose. ASA is an entity which provides

secured, compliant network connectivity to UIDAI and AUA for enabling Aadhaar

authentication services.

2.9.3. Authentication services by UIDAI: Actual authentication will be performed on UIDAI

servers. The UIDAI authentication server accepts the requests from ASA and after

verification, communicates the response to ASA server duly assigning a unique transaction

ID.

http://www.uidai.gov.in/



2.9.4. e-POS device (in FPS/NR) loaded with e-POS client Software: The e-POS device (Handheld

Computer loaded with client side application software)located in FPS communicates with e-

POS server duly using the web-services provided by e-POS server. Each POS device will have

a unique device ID which will be mapped to a FPS in the e-POS Transaction Database.

2.10. e-POS server

2.10.1. e-POS server software core component in the entire architecture, which maintains all

transactions related to FPS, allows the department functionaries to add card holders’

entitlements every month as per norms and allows beneficiary to draw his/her entitlements

from assigned FPS in e-POS. The e-POS server fetches the Ration Card Data from the Ration

Card database, Sales data of current month from the e-POS transaction database, generates

and sends OTP to beneficiaries with EID and Mobile number, authenticates OTP, sends

Aadhaar number and finger print(s) to the AUA server for Authentication/Best Finger

Detection, records the response from AUA server, records the transactions in the e-POS

transaction database. The Biometric authentication is mandatory for all the beneficiaries with

Aadhaar Number. Over a period of time all the beneficiaries will have to provide Aadhaar

number to the department. In case if a beneficiary has enrolled for Aadhaar and is awaiting

Aadhaar number, the software sends OTP. (if the mobile number is seeded) Once the

beneficiary is authenticated the transaction will be allowed. The commodities are supplied to

the FPSs/NRs periodically to the extent of commodities required.

2.10.2. The e-POS server records the goods received at MLS Point and supplied to the FP Shop after

authentication using the Aadhaar enabled PDS (AePDS) with POS device and records

transactions of MLS Point to generate useful MISs.

2.10.3. The e-POS server also records the goods supplied to FPS dealer after authentication of Route

Officer/Checking Inspector and FPS dealer finger print from the Aadhaar Servers.

2.10.4. e-POS server provides web services for generating Daily Transaction Report, Monthly

transaction report, goods received report, available balance report.



3. Schedule of RFI Events

RFI Schedule

S.No. Events Date

1. Date of Issuance of RFI 31-07-2013

2. Date and Time of Consultation Meeting(RFI) 07-08- 2013

At 03.00 hrs

Contact Details

Commissioner of Civil Supplies,

Consumer Affairs, Food and Civil Supplies Dept,

Civil Supplies Bhavan, Somajiguda

Hyderabad, 500082

Fax: (040) 23310462 / 23310617

Email: [email protected]

Andhra Pradesh



4. Outline of Scope of Work, Functional Requirements

4.1. Consumer Affairs, Food and Civil Supplies Department (CA, F&CS - herein after referred to as )

invites bids from leading OEM’s/Bidders in the industry for the supply of about 13,000 Hand held POS

Devices along with pre-loaded client side software with weighing machine integration.

4.2. The POS devices along with preloaded client software should be in accordance with the Scope and

Technical Specifications of this RFI. The required POS devices specifications should confirm to the

technical specifications given in Annexure I. The client software shall be developed by the vendor as

per the use cases and work flow given in the RFP. The successful bidder is expected to provide the

following services.

Sl.No Description

1 Supply, Installation and Commissioning of POS devices along with

pre-loaded client software(as per Annexure I ) weighing machine

integration which suits to the PDS domain to interact with server

2 Training on use of POS devices along with software

3 On site warranty Maintenance for 2 years

4 Help Desk Facility for the Devices and Software



4.3. POS Devices

POS devices should be conforming to the minimum Technical specification in respect of

Hardware and Software given in Annexure-I. The decision of the Commissioner of Civil Supplies/

C.A,F&CS regarding the conformity of the POS devices with enhanced specification stipulated

under Annexure-I hereto shall be final and binding.

4.3.1. POS device should be rugged enough to be handled in roughest condition preferably IP64 -

Conditioning

4.3.2. POS device should be minimally compatible with Linux 2.6 operating system or above version.

4.3.3. POS device should support all connectivity options as specified in Annexure I and shall support

services provided by Telecom Service Providers (BSNL, Idea, Reliance, Airtel, Tata Docomo,

Aircel, Vodafone etc) and other operators operating in Andhra Pradesh.

4.3.4. User manual &Training Material in Telugu and English, Field Training to the stake holders right

from FPS owners to all the staff concerned to be provided.

4.4. Study, Design, Development and Maintenance of Client Software

4.4.1. Client Software should confirm to the hardware and Software specification given in Annexure-I.

4.4.2. Client software should be available in Telugu and English Interface with Unicode Font support.

4.4.3. Each authentication response time should be less than 4-6 seconds.

4.4.4. Vendor needs to study the specific functionality of department and capture such details as part

of SRS which would be the basis for software development. Vendor is expected to study, design,

develop, test and rollout client software for ePoS device at identified districts/ MLS Points/ FP

Shops.

4.4.5. Vendor should submit documentation such as SRS, Design Documents, User Manuals, Training

Manuals and Exit Management Plan etc.

4.4.6. Vendor shall follow standard software development Life Cycle (SDLC) processes for

development of software, conduct all related testing including Performance testing before

proposing for User Acceptance Test (UAT). The Design, Development, Test, Implement,

Operations and Maintenance should adhere to the time lines as per the project plan.



4.4.7. Once UAT is successful (at pilot locations), department will decide Go-Live date and ask the

Vendor to rollout accepted software, at all locations with POS devices. Vendor should finalise

training plan in consultation with the department and Conduct Workshops and Training to

department officials and end users

4.4.8. The training and registration of the POS devices will be conducted at the Mandal Level at Six

Districts (Anantapur, Chittoor, East Godavari, Karimnagar, Hyderabad, Ranga Reddy) in Andhra

Pradesh.

4.4.9. The e-POS server software is developed by IT-Wing in the O/o Commissioner of Civil Supplies,

and the Vendor/s acknowledges that all intellectual property rights in such e-POS server

software belong to and shall continue to belong to the [Commissioner of Civil Supplies/

CA,F&CS] and the Vendors/vendors shall be provided with access to the necessary aspects of

the ePOS server software solely for the purposes of performing their obligations

envisaged herein and the purchase order and they shall not be entitled to claim any right or

interest of whatsoever nature in respect of such intellectual property rights or any part thereof

notwithstanding the fact that they may have assisted, developed or contributed in the

improvement of all or any aspect of such ePOS server software. The selected Vendor is not

responsible for the development & maintenance of server side software. Vendor is responsible

for the development of Client side POS application software, which communicates with e-POS

server software duly utilising the web services provided by the e-POS server.



4.4.10. The vendor/s/Vendor/s acknowledges that they will solely be responsible for any

assumptions that are made by them in relation to the ePOS server software for the

purposes of developing the Client side POS application software. Further the

vendor/Vendor/s agrees and acknowledges that client side PoS application software will be

developed by it solely pursuant to this RFP and in course of fulfilling its obligations under RFP

and further acknowledges that all intellectual property rights in such client side POS application

software, in the PoS devices hall belong to [Commissioner of Civil Supplies/ CA,F&CS], and the

Vendors/vendors shall not be entitled to claim any right or interest of whatsoever nature in

respect of such intellectual property rights or any part thereof. Any invention, improvement,

design, process, information, copyright work, computer program, trade mark, trade name or get-

up, work or other output made, created or discovered by the Vendors/vendors in relation to the

client side POS application software, shall, to the fullest extent permitted by applicable law, be

deemed “work made for hire” and belong to and be the absolute property of CA,F&CS, and the

Vendors/vendors hereby assigns to CA,F&CS with full title guarantee and by way of present

assignment of future rights, all such intellectual property capable of assignment by way of

present assignment of future rights, absolutely for the full term of those rights, and further shall

execute all such documents and writings as may be required to be vested and/or assigned, with

full right, title and interest, all such intellectual property right in and/or in favour of CA,F&CS .

The vendor/Vendor/s has to handover the complete Source Code for all components of the

client side POS application, including all related documents, manuals, CD’s, logic flowcharts, etc.

to CA,F&CS Dept. Department should be kept informed of new changes in the client software.

Updated versions of the client software should be pushed to the POS Device automatically,

without any additional costs or expenses. It should be maintained in central server for updating

the client software with single click. The Vendors/vendors shall be required to indemnify,

protect, save and hold harmless CA, F & CS, its officers, directors, nominees and all users, against

all claims, losses, costs, damages, expenses, action, suits and other proceedings, resulting from

infringement of any patent, trade marks, copyrights etc or such other infringements under any

laws including the Copyright Act, 1957 or Information Technology Act 2000 in respect of all the

client side POS application, the PoS devices, and all related hardware, software and equipments

or other systems or software supplied by Vendors/vendors to CA, F & CS from whatsoever

source.



4.5. Warranty, Support & Maintenance

4.5.1. The Vendor(s) shall provide on-site warranty for a period of 24 months from the date of

Acceptance Certificates at no additional costs. This guarantee/warranty shall cover all items

provided by the bidder irrespective of the fact whether the Bidder(s) have manufactured them or

not.

4.5.2. Warranty period is for a period of 24 months in comprehensive which shall cover the (system

software, Service, On-site, hardware Parts including updation/up gradation of the Operating

System) for all the items from the date of Acceptance of items.

4.5.3. Vendors shall deploy the required support staff and one Technical Lead at district level to fix the

issues raised on day to day basis.

4.5.4. The supplier will provide prompt warranty support and shall attend to any complaint as soon as

the user lodges the complaint at service centre located at Concerned District Head quarter. The

vendor shall keep at least 5% of the devices loaded with software as spare, to provide immediate

replacement, with the service centre during the warranty period for immediate replacement, with

no additional costs.

4.5.5. The complaints received from FPS owners and CA,F&CS staff to call centre have to be registered

with time stamp by classifying the complaints as minor, medium and major based on the nature

of complaint. The response time and service levels will be fixed for resolution of a complaint

based on the classification of complaint and time of registration.

4.5.6. The faulty device is required to be repaired or replaced, with no additional costs, within the

service levels to ensure compliance and for smooth running of system.

4.5.7. The warranty shall include development of new enhancements of client side software as per the

guidelines given by the department, at no additional costs.

4.5.8. The vendor shall have to provide onsite AMC for a period of minimum 3 years after completion

of the 24 month warranty period, on the request of CCS. The supplied POS devices along with

software shall be under warranty (from date of acceptance by CCS) in the initial two years. CCS

may or may not give AMC to the same vendor.



4.5.9. The scope of software support services shall include preventive and corrective comprehensive

warranty/maintenance and cover installation, on-site diagnosis and resolution of software faults

in response to the reported problems. Vendor will also resolve all the software problems

detected during routine operational support activities and will ensure that the problems are

resolved by repair or appropriate replacement as and when required.

4.5.10. Vendor shall be responsible for modification/ customisation of the accepted software

4.5.11. Change Request is applicable only for development of new module. For all change requests,

Vendor will estimate the man month effort, time taken etc and put up to department for

approval. Vendor is expected to undertake only approved change requests. Change request

procedure will be intimated to the bidder.

4.6. The Bidder should have a service centre with Help Desk facility working from 8.00 am to 8.00 pm

in each district Head Quarter. The contact details (Toll Free Number) and Escalation Matrix of the

Helpdesk service center must be furnished along with the bid. Bidders not having such facility

must furnish an undertaking to open such a helpdesk service centre with call centre in each

district Head Quarter within 7 days of signing of the Agreement in the event of theirs being

awarded the LOI. The help desk Service Centre in each District Head Quarter shall be manned by

support Engineers and one call coordinator. This help desk should log all complaints registered

by the concerned stake holders and this log should be available for CCS to review online upon

login into a system.

4.7. Supply, Installation and Commissioning

4.7.1. All items/Goods need to be supplied to specified delivery points in the District .

4.7.2. Furnishing of a detailed operations and maintenance manual for the supplied items/

4.7.3. Complete technical manual has to be given for the CCS office. The Vendor(s) in respect of all

items/goods will do installation of software/hardware as per specifications mentioned.

4.7.4. The bidder(s) is responsible for reinstallation and up keeping of system softwares such as

Operating System, Firmware and Management Software etc.

4.7.5. The installation, commissioning and support during two years warranty period shall be

done at the risk and cost of the Vendor(s) without any additional costs



4.7.6. The purchaser will maintain a Register of Assets for all the equipment and assets deployed

by the vendor(s).

4.7.7. The Vendor(s) shall only use licensed software and shall be held liable for any

consequent action arising out of patent/intellectual property right violation and shall not be

liable for any liabilities or damages arising thereof. All licenses shall be directly procured in the

name of the entity nominated by CA, F & CS. The vendor(s) shall not use the designated premises

for any other purpose other than those stated.

4.7.8. Vendor will prepare Bill of Material for “Acceptance Certificate” and submit it to the purchaser.

4.7.9. The Vendor(s) shall deliver all the goods/services as mentioned in the RFI within 5 weeks from

the date of signing of agreement, commission & Operationalization of the same within one week

from the date of delivery.

4.8. Tentative timelines for completion of the bid process are as follows:

S.No Milestone Timeline

1 Date of Signing of Agreement T

2 Designating Project Manager by Vendor T+1st Week

3 Submission of Detailed Project Plan & Escalation Matrix T+1st Week

4 Study of Process Flows & development of SRS and approval of SRS T+2nd Week

5 Development of Software, Internal testing T+4th Week

6 Completion of User Acceptance Test on various PoS devices and Go-

Live decision

T+4th Week

7 Preparation and Submission of Training Manuals & User Manuals T+5th Week

8 Installation of Software T+5th Week

9 Acceptance Certificate T+5th Week

10 Conducting Workshops, TOT Trainings and Delivery of Devices T+5th Week

11 Operationalisation of Helpdesk at CCS office for software issues and all

centre at respective District Head Quarter for device issues

T+6th Week

12 Enhancement, Change Request & Support T+ 8th Week

13 Exit Management Plan should start 3 months before end of support

period (i.e. from 21st month onwards)

CCS reserves the right to modify the above indicative timelines.



5. Technical Specifications (Hardware and Software) for Hand Held Device for Rollout of AePDS

(to be read jointly as mentioned in the STQC website) and the following components enhanced

specifications to suit the requirements of the C.A,F&CS of GoAP. Rest of the components’ technical

specifications shall conform to minimum requirements of STQC.

STQC specifications can be downloaded from STQC website

(http://www.stqc.gov.in/sites/upload_files/stqc/files/POS-Device-Certification-ver-0.6.pdf )

Component F&CS Preferable Requirement Minimum Requirement as per

STQC

1 Biometric Sensor

and Extractor

http://stqc.gov.in/content/bio-metric-devices-testing-and-certification

2 Processor 440 MHz or higher frequency

32-bit, ARM-9/x86 equivalent or higher, 380 MHz or higher frequency. Device should be capable of performing 2 finger authentication end to end under 60 seconds and 10 finger BFD under two minutes

3 Add on Memory Micro SD Slot up to 8GB or more Micro SD Slot minimum 4GB.

Prefer 8GB.

4 OS/Software OS with GUI support (preferably

Linux 2.6 or higher) , JVM or

equivalent support & SDK for 3rd

party application development

OS with GUI Support, JVM or equivalent support & SDK for 3rd party application development.

5 USB Ports 2 USB 2.0( or higher) ports, capability to add USB hub, RJ45 (Ethernet) port integrated or

on the base or through peripheral

connectors.

Minimum 1 USB 2.0 (or higher) port2 . Prefer 2 USB 2.0 (or higher) ports, capability to add USB hub, · RJ45 (Ethernet) port integrated or on the base or through peripheral connectors.

6 Connectivity WiFi b/g/n and/or Internal ADSL

modem etc

Easily removable slim slot or dual

sim capability

Two channels of connectivity are mandatory for devices. First connectivity as GRPS/Edge is mandatory. Second connectivity can be through SIM slot / USB/ other integrated port. E.g., Dual SIM capability, GPRS +



CDMA, GPRS + broadband, GPRS

+ PSTN, etc.

7 Printer Language – English & Telugu

(mandatory). Other language

Unicode support (preferable)

Integrated Printer Indicative

Specifications

Thermal or non-thermal

Direct Thermal Paper Width: 58 mm,

Paper Roll Diameter: 32 mm, Print

Width: 48 mm regular non-thermal

paper

Print Speed: 75 mm/sec Print

Resolution: 200 dpi

Integrated or external (Bluetooth/USB) printer, Print Resolution: 150 dpi or higher, Language – English & Hindi (mandatory). Other language Unicode support (preferable) · Receipts and other printed items must be legible for at least two months from the date of printing · Must be able to print out transaction status and a mini-statement of at least the last 10transactions.

8 Battery Replaceable & Rechargeable Li-ion or

Li-Polymer battery, minimum mAH

capacity -2000mAH, minimum

8 hours battery life including power

support to external/ internal ADSL

modem

Replaceable & rechargeable Li-ion or Li-Polymer battery, Minimum mAH capacity – 2000 mAH , Minimum 4 hours of battery

life.

10 Antenna Internal Antenna is mandatory.

Option for External, Extended

External Antenna preferable

Internal antenna is mandatory,

option for external antenna

preferable

11 Bar code

reader/QR code

reader

Internal reader capable to read to

read 2D barcode/QR code from the

Aadhaar letter

Internal or external reader capable

to read QR code / Barcode from

Aadhaar letter

12 Other Accessories Multilingual user manual

(Telugu/English/Urdu) ,Screwdriver,

damper, a white cloth (45cm x 45 cm).

All weather carry case.



13 Other features External accessible slots for SIM and

Data Cards

14 Support Manufacturer’s warranty for 2 years

includes Complete cover support

with breakage replacement

Manufacturer’s warranty for 3 years

15 Ingress protection (IP) Compliance

IP64 - Conditioning IP41 - Conditioning

16 Weighing Machine Integration

-Integrated (Bluetooth/USB)

Weighing Machine with minimum

weighing capacity of 50kg and it

shall have 10gm accuracy.

It should have weighing platform

with back rail support for weighing

commodities

Tare facility: default weight of vessel

should be fixed and no scope for

tampering is allowed and for any

change of default weight it should

alert the officers concerned.

-Built in battery: Battery Backup for

atleast 8 hrs without charging

-Power consumption per month

Not Indicated



6. Bidder Participation

A. Details of Interested Bidder

Sl.No Bidder Details

1 Name of the organization

2 Year of establishment

3 Registered Office Address

4 Phone No.

5 Fax No.

6 Email

7 Contact person details with phone no.

8 Total No. of branch offices in AP

9 Total Support engineers –

At Head office ( No.)

10 Total Support engineers –

At branch offices (No.)

11 Whether Manufacturer?

(Relevant Documents )

12 Whether authorized dealer/ Service

Provider?

(Relevant Documents )

13 Details of certificates enclosed



B. Documents Requirement Check List

Sl.No

Basic

Requir

ement

Specific Requirement Documents

Required

Yes/

No

Remarks

1 PAN

PAN - (Bidder must quote their PAN.)

The required details of bidder’s PAN :

Name of the Bidder,

PAN allotted by the IT Department

Copy of PAN

2

Servic

e Tax

Regist

ration

No.

Service Tax- (Bidder must quote their

Service Tax Registration Number of

Manufacturer or bidder ) The details

required are as follows:

Name of the Bidder,

Service Tax Registration Number by the

Service Tax Department

Copy of Service tax

registration No

3

Legal

Entity

Should be Company registered under

Companies Act, 1956 or a partnership

firm registered under LLP Act,

Registered with the Service Tax

Authorities

Should have been operating for the last

three years.

Certificates of

Incorporation

Registration

Certificates

4 Power

of

Attorn

ey

Power of Attorney in the name of the

Authorized Signatory Letter

5 Authoriz OEM Authorization Certificate Details OEM Authorization



ation

Certifica

te

(to be filled in case of bidder is not

manufacturer)

OEM name, Address, Date of

Certificate, Number of Certificate,

Issuing Authority

Certificate

6

Manufac

turing

Certifica

te

Manufacturing Certificate (to be filled

in case bidder is manufacturer)

Manufacturer Name, Address, Date of

Certificate, Number of Certificate,

Issuing Authority

Manufacturing

Certificate



C. Qualification Criteria Requirement

Sl.No

Basic

Requir

ement

Specific Requirement Documents

Required

Yes/

No

Remarks

1 A Sales

turno

ver

criteri

a

The annual turnover in terms of

sales of hand held POS devices of the

bidder who supplies POS devices should

be at least Rupees 5 Crores per annum

for the last 3 financial Years

(as per the last published Balance sheets)

Extracts from the

audited Balance sheet

and Profit & Loss; OR

Certificate from the

statutory auditor

1B

Sales

turno

ver

criteri

a

Annual Sales Turnover generated from

services related to System Integration

during each of the last 3 financial years

(as per the last published Balance sheets)

, should be at least Rs. 5 Crores.

This turnover should be

on account of ICT Systems Development

and Implementation (i.e. revenue should

be on account of System Integration/

Turnkey solutions or products and their

Associated maintenance or

implementation services,

packaged software etc.) only

Extracts from the

audited Balance sheet

and Profit & Loss; OR

Certificate from the

statutory auditor

2 Certifi

cation

s

should have valid CMMI Level 3 or higher certified company or ISO 9001:2008 certification for quality process in relevant areas

Copy of valid

Certifications

3 Perform

ance

Certifica

tes

Satisfactory Past Performance

Certificates of clients

Details of similar project

implementation(Customer details,

Project Profile, project executed, brief

about project implementation ) and

Letters from the clients on its letter head about their successful projects



performance certificate

4 Underta

king

Undertaking that company is not

banned or blacklisted by any

GoAP/GoI/Any State Govt

Self Certified

5 IPR

The device partner should own the Intellectual property rights of the entire solution which have to be transferred to the C.A,F& CS Department

No Objection certificate from the

device partner on its letter head for

transferring the Intellectual Property

rights

6

Technica

l

Specifica

tions

Confirming to Annexure I of RFI for Hardware as well as Software

Components as mentioned in

Annexure I

7

Exit

Criter

a

Details on exit/termination mechanism

during /end of contract period

8

Legal

Case

Any legal cases against the company in

the last 3 years. If yes, Details

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