AAIR SIG FORUM 2016...2016/06/16 · Warehouse in WhereScape Red: Case Study of Prototyping & Cook...

AAIR SIG FORUM 2016

FORUM HANDBOOK

AAIR SIG FORUM 2016 – Forum Handbook

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WELCOME TO THE AAIR SIG FORUM 2016

Practical IR: When Festivities, Good Wine and a Prayer Aren't Enough!

The AAIR 2016 SIG In The Festival State, Wine Capital of Australia, and City of Churches!

On behalf of the local organising committee and the Australasian Association for Institutional Research (AAIR) it

is a pleasure to welcome you to Adelaide, South Australia on 16-17 June for the 2016 AAIR Special Interest

Group Forum. The 2016 Forum is co-hosted by The University of Adelaide, Flinders University, and the University

of South Australia and is being held at Victoria Square Campus of Flinders University in the heart of the

beautiful city of Adelaide. There will be a focus on Data Warehousing, Business Intelligence, Analytics, Load

Management, Government Reporting, and Surveys and Evaluations. The theme for the 2016 forum is “When

Festivities, Good Wine, and a Prayer Aren’t Enough!”

We hope you enjoy the forum, which could not be the event it is without our fantastic sponsors whose support

and participation is always valued and appreciated. We encourage all attendees to take some time to say hello

to our wonderful supporters!

Thank you to all speakers who will contribute to a diverse and exciting program and to attendees and their

associated institutions from across Australasia who have supported their attendance at this year’s SIG.

On behalf of the committee, welcome to Adelaide and enjoy the Forum!

ORGANISING COMMITTEE David De Bellis, SIG Forum Chair, Flinders University Jodie Butler, University of Adelaide Talitha Cornelson, Flinders University Trish Hanlon, University of South Australia Togamau Te'o, University of Southern Queensland Liesha Northover, AAIR Lisa Bolton, The Social Research Centre

FORUM MANAGERS Leishman Associates

113 Harrington Street, Hobart TAS 7000 Phone: 03 6234 7844 Fax: 03 6234 5958 Email: [email protected] Web: www.leishman-associates.com.au

mailto:[email protected]

http://www.leishman-associates.com.au/


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TABLE OF CONTENTS

Awards – Page 3

Program – Page 4

Keynote Speakers –Page 8

Concurrent Speakers – Page 12

Social Program – Page 22

General Information – Page 23

Sponsors & Exhibitors –Page 26

AWARDS

BEST DW/BI/Analysis/ Load Management Session: This prize will be awarded to the best DW/BI/Analysis presentation or workshop at the SIG Forum and will be judged by the SIG Forum delegates. The winner will can choose between receiving a free registration at next year’s AAIR SIG Forum or this year’s Annual AAIR Forum which is being held in November 2016 These prizes will be transferrable upon approved application to the AAIR Executive Committee.

Best Surveys/Evaluation Session This prize will be awarded to the best surveys/evaluation presentation or workshop at the SIG Forum and will be judged by the SIG Forum delegates. The winner can choose between receiving a free registration at next year’s AAIR SIG Forum or this year’s Annual AAIR Forum which is being held in November 2016. These prizes will be transferrable upon approved application to the AAIR Executive Committee.

2016 AAIR SIG Forum Agenda

Wednesday 15 June 2016

5.00 – 6.30 Casual Drinks

Collins Bar, Hilton Adelaide, 233 Victoria Square, Adelaide

Thursday 16 June 2016 Day 1

8.00 – 8.45 Registration

8.45 – 9.00 Welcome to the AAIR SIG Forum 2016

Stuart Mossman, Vice-President, Corporate Services, Flinders University

Master of Ceremonies, Day 1: David De Bellis, Flinders University

9.00 – 10.00 Keynote Session

The Power & Pitfalls of Customer Experience. Lessons & Learnings from Industry. David Gunsberg, Griffith University

10.00 – 10.45 Plenary Session – Platinum Sponsor

Taking an Agile approach to delivering HR reporting & analysis capability at CSU. Platinum Sponsor Presentation, Altis Consulting Nina Clemson, Charles Sturt University & Alok Joshi, Altis Consulting

10.45 – 11.15 Morning Tea

Track One Room 1 Track Two Rooms 2.2 – 2.3 Track Three Room 2.1

11.15 – 12.00 1.1 1.2

To People Who Want Learning Analytics – but Can’t Get Started Tim Davison & Ji-yeon Wi, Auckland University Of Technology

QILT Operations Workshop Part 1

Overview of QILT surveys

Sampling & data preparation Sonia Whiteley, Natalie Ryan & Lisa Bolton, The Social Research Centre

12.00 – 12.45 2.1 2.2

Building a data Vault Based Enterprise Data Warehouse in WhereScape Red: Case Study of Prototyping & Cook Book Gabrielle Harrison, RMIT University

QILT Operations Workshop Part 2

Response maximization & promotions

Institutional & benchmark reporting (including Tableau reports)

Sonia Whiteley, Natalie Ryan & Lisa Bolton, The Social Research Centre


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12:45 – 1:45 Lunch


Demonstrating Quality: How can Surveys & Data analytics demonstrate the effectiveness of institutional process to meet the new Higher Education Standards Framework? Liz Pearse, Tertiary Education Quality Standards Agency

Track One Room 1 Track Two Rooms 2.2 – 2.3 Track Three Room 2.1

2.15 – 3.00 3.1 3.2 3.3

Learning Analytics: Buzzword or For Real? John Howell, Deakin University

Making a Difference – How Student & Graduate Feedback Data is Now an Embedded Practice for the Review & Enhancement of Higher Education Courses & Units at CQUniversity Sharon Liddell & Sue Christensen, CQUniversity

A Focus On Student Retention: Benchmarking Student Experience & Performance Data to Improve Retention Jane Fernandez, Avondale College of Higher Education

3.00 – 3.45 4.1 4.2 4.3

Load Planning: The Search for Certainty Rob Aitken, The University Of Newcastle

Engaging with the QILT Student Experience Survey: What Does it all Mean & How Do NUHEIs Compare? Lisa Bolton, The Social Research Centre

Blue Notes Network Meeting

3:45 – 4.15 Afternoon Tea

Track One Track Two Track Three

4.15 – 5.00 5.1 5.2 5.3

Improving Security Architecture of University of Canberra Business Intelligence System Will (Chuandaozi) Jiang, University Of Canberra

Non University Higher Education Providers Network Meeting

Promoting Institutional Excellence: Utilisation of Student Survey Data to Enhance Business Intelligence Cassandra Saunders & Julie Morrison, University Of Tasmania

5.00 – 5.15 End Day One Sessions

6:00 – 8:00 Welcome Reception

Phil Ridings Bar Level 2 of Western Stand, Adelaide Oval


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2016 AAIR SIG Forum Agenda

Friday 17 June 2016 Day 2

8.15 – 9.00 Registration

9.00 – 9.15 Welcome to Day 2


The Role of Institutional Data in Learning Analytics Abelardo Pardo Associate Head of Teaching & Learning & Senior Lecturer at the School of Electrical & Information Engineering, The University of Sydney

10.15 – 10.45 Plenary Session – Gold Sponsor

Gold Sponsor Session Peter Kokinakos, MIP

10:45 – 11.15 Morning Tea

Track One Room 1 Track Two Room 2.2 – 2.3

11.15 – 12.00 6.1 6.2

The Planning & Implementation of Learning Analytics at James Cook University Val Ruffle, James Cook University

Beyond Numbers: Using Qualitative Results to Drive Change at the Programme Level. Bradley Patten, Auckland University Of Technology

12.00 – 12.45 7.1 7.2

How to Respond to Increase in Source System Upgrades Yuriy Verbitskiy, University Of South Australia

Thinking About Leaving? Departure Intentions of Commencing University Students Sonia Whiteley, The Social Research Centre


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Friday 17 June 2016 Day 2

12.45 – 1.45 Lunch

1.45 – 2.15 Plenary Session – Gold Sponsor

Creating value through Business Intelligence solutions. Gold Sponsor Session Robert Loughnane, Neodata Revathi Pendyala, The University of Melbourne

Track One Room 1 Track Two Room 2.2-2.3

2.15 – 3.00 8.1 8.2

Business Intelligence & Analytics: A Case for Confidential Student Surveys Le Hoa Phan, The University Of Queensland

Communication, Collaboration & Conversation Craig Napier, The University of Sydney

3.00 – 3.45 9.1

Informal QILT Networking Time Sonia Whiteley, Natalie Ryan & Lisa Bolton, The Social Research Centre, The Social Research Centre

3:45 – 4:00 Award Winner Announcement & Forum Close

KEYNOTE SPEAKERS

Thursday 16 June - 9:00am – 10:00am David Gunsberg Director, INS Planning & Engagement, Information Services Division Griffith University

BIOGRAPHY David is Director of Planning and Projects at Griffith University. He joined the University in 2013 and after 2 years as Director of IT Projects is now Director Planning and Engagement, responsible for the delivery of the IT Divisions’ portfolio of transformational projects under the leadership of Pro Vice Chancellor INS Linda O’Brien. Prior to joining Griffith University David worked as a Strategic Consultant for 5 years focussing on the areas of Corporate Transformation, Strategy Development and High Performance Leadership. Prior to his role as a consultant David spent 13 years with Telstra in a number of senior positions across Major Project Delivery and Marketing. David spent 4 years as an Area General Manager for the ACT and South East NSW with responsibility for $300M in revenue before going on to become National Marketing Manager – Customer Acquisition, a post he also held for 4 years. His last role before leaving Telstra was as Marketing Director – Customer Experience for a large consumer market segment with over 1M

customers and annual revenues of $1.2B. In this role he was also responsible for the launch of the Telstra Next G network to the Business Market, a project involving over 60 staff and with revenue accountability approaching $2B. David is a passionate advocate of placing the customer at the heart of corporate strategy. He is also known for his focus on performance and his track record of developing future leaders. David holds an undergraduate degree from the University of Queensland and completed his Masters of Management at ANU. Outside work David is father to identical twin boys, plays the ukulele and is a long suffering fan of the Richmond Tigers. Twitter: @dgunsberg LinkedIn: https://au.linkedin.com/in/davidgunsberg ABSTRACT The Power and Pitfalls of Customer Experience. Lessons and Learnings From Industry. The tertiary sector is facing an historic inflection point - a perfect storm of regulatory changes, demographic and social changes, technological disruption all on the near term horizon and white hot competition for students and researchers in the every day. As part of the suite of responses to this more and more institutions are trying to add some operational meat to the aspirational statement 'the student is at the centre of everything we do'. For many institutions this is a challenging and confronting process but there are learnings to glean from industry that can readily transfer into the Higher Ed context. Drawing from a long career in the IT&T industry and consulting David will walk through some of the ways in which the Customer Experience journey can unfold in an organisation: some of the ways it can go wrong, some of the ways it can go well, and some of the tools and techniques to start the process.

https://au.linkedin.com/in/davidgunsberg

https://au.linkedin.com/in/davidgunsberg


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Thursday 16 June – 1.45pm – 2.15pm Liz Pearse Director, Information, Analysis and Reporting Tertiary Education Quality Standards Agency

BIOGRAPHY Liz Pearse is the Director of Information, Analysis and Reporting at the Tertiary Education Quality and Standards Agency (TEQSA). In her role she provides strategic leadership for provider risk assessment, research and analysis capability to support quality assurance activity under the TEQSA and ESOS legislative frameworks. Liz has worked in the school and higher education sectors for more than 25 years, including holding roles with the Commonwealth and NT Departments of Education and Training. Roles have focussed on leading tertiary education strategies, policy development and projects to strategically meet the employment and training needs of industry and business and to increase community capability. Her interests are in the areas of risk based quality assurance in higher education, international education and tertiary education management. Her current research broadly examines transformations in Latin American higher education and the monitoring of quality in an era of rapid growth and reduced regulation.

PRESENTATION Demonstrating Quality: How Can Surveys and Data Analytics Demonstrate the Effectiveness of Institutional Process to Meet the New Higher Education Standards Framework?


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Friday 17 June - 9:15am – 10:15am Aberlardo Pardo Associate Head of Teaching and Learning and Senior Lecturer at the School of Electrical and Information Engineering The University of Sydney

BIOGRAPHY Dr. Abelardo Pardo is Associate Head of Teaching and Learning and Senior Lecturer at the School of Electrical and Information Engineering, The University of Sydney. He has a PhD in Computer Science by the University of Colorado at Boulder. He is the director of the Learning and Affect Technologies Engineering (LATTE) laboratory specialized in educational technology, and codirector of the Learning Analytics Research Group. His areas of research are learning analytics, software for collaborative and personalized learning, and technology to improve the student experience and teaching practice. He is also research fellow at the LINK Research Lab (The University of Texas at Arlington), manager of the Engineering and Technology Program at the STEM Teacher Enrichment Academy (The University of Sydney), and member of the

executive board of the Society for Learning Analytics Research (SoLAR). ABSTRACT The Role of Institutional Data in Learning Analytics Higher education institutions have traditionally relied on a variety of systems to mediate numerous internal processes. The presence of this technology mediation translates into a wealth of data about how students engage in their learning. Although this data has a significant potential to be used to improve the overall quality of the student experience, recent studies point to numerous hurdles that are preventing this vision from being fully implemented. In this talk we will explore the most relevant aspects that need to be considered at different levels within educational institutions to harness the potential of data-supported decisions. We will provide examples of how the availability of data can help academics to deploy initiatives that translate into tangible improvements in student achievement.


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PLENARY SPEAKERS Thursday 16 June – 10.00am – 10:45am Platinum Sponsor: Altis Consulting Ms Nina Clemson, Charles Sturt University Alok Joshi, Altis Consulting Taking an Agile Approach to Delivering HR Reporting and Analysis Capability at CSU BIOGRAPHY

Nina has been with CSU since 2002 and has managed the planning and information unit since 2007. Nina is responsible for the business intelligence function at CSU as well as load planning, government reporting and institutional reporting. Alok has been with Altis Consulting since 2005 and has worked across a range of industries and technologies. His journey has seen him become familiar with a number of ETL, Data Warehouse and Business Intelligence technologies. Alok was the lead Altis consultant for this engagement at CSU.

Friday 17 June – 10.15am – 10:45am Gold Sponsor Presentation: MIP Peter Kokinakos, MIP

Friday 17 June – 1.45pm – 2:15pm Gold Sponsor: Neodata Robert Loughnane, Neodata Revathi Pendyala, The University of Melbourne Creating Value Through Business Intelligence Solutions. BIOGRAPHY

Robert Loughnane is a Founding Partner and Services Director for NeoData Australia. His role focuses on assuring service delivery outcomes that take a 360 degree perspective of qualitative and quantitative aspects of service. Robert has over 16 years of hands-on analytics development experience in the US, Europe and Asia and drives a business functional dialogue surrounding the impact and use of analytics. In the higher education industry, Robert has worked closely with The University of Melbourne, Victoria University and Flinders University to achieve information based analytic strategies.

Rev is Senior Business Intelligence Advisor in the Business Intelligence and Reporting portfolio at the University of Melbourne. Rev’s role provides advice on and contributes to the development of insightful key performance indicators, benchmarks, and metrics. Rev also provides analytical capability to address diverse requirements across the entire spectrum of the University’s business.


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Rev has over 20 years of experience in the IT field, with more than 10 years in the University sector, a large part of it, focussing on business analysis, data analysis, report design, development and information management. A pivotal aspect of her career prior to her entry into Business Intelligence has been in successfully bridging the gap between customer needs and system solutions. Rev now enjoys being in a position to not only enable customers meet their strategic objectives but also help inform strategy by providing effective Business Intelligence solutions.

CONCURRENT SESSIONS

THURSDAY 16 JUNE CONCURRENT SESSION 1 Thursday 16 June, 1115-1200

Session 1.1 – Room 1

To People Who Want Learning Analytics – But Can’t Get Started

Tim Davison, Auckland University of Technology Ji-yeon Wi, Auckland University of Technology BIOGRAPHY Tim Davison: Tim started his career in IT as a Systems Administrator at Healtheries in Auckland. In between server upgrades and performance tuning, he was tasked with developing the company’s reports and building a small Data Warehouse. Using his newly acquired BI skills, Tim spent two years contracting in the UK as a Business Objects developer. Tim returned to Auckland in 2009 and joined AUT as a Data Warehouse and Business Intelligence Developer and was promoted to Data Warehouse Architect in 2014. Ji-yeon Wi: After studying statistics at the postgraduate level, Ji-yeon started to work as an analyst for one of the global banks. A transition to the Datamine Limited enabled her to gain experience across different industries using a variety of statistical analysis approaches. Two years ago, she moved to Auckland University of Technology hoping to get exposure to the higher education sector at the same time utilising her skill sets to help students and the university. She is passionate about delivering insights through statistical analysis and involved in many aspects of data warehouse and business intelligence projects. ABSTRACT A primary focus for AUT is the success and retention of our students. The University undertakes a wide range of

analysis and analytics to understand the characteristics of success, relating to student, teaching, and institutional factors. The focus of this submission is the rapid development of a near real-time Learning Analytics model of student engagement which assists the university to determine if and when students are at risk of disengaging and dropping out. Predictive models such as these are usually built from the angle of risk factors in the student's cultural and social background, as well as their performance in secondary education. Due to the wide range of data sources that we’ve added including SLS, Library, and ICT usage to the AUT Data Warehouse, a broader base of information for assessing student engagement with the university was available. It is widely known that low class attendance is a key indicator of a disengaged student and poor performance, but obtaining attendance in time can be difficult, especially without consistent roll calls in class. Using digital touch points (wifi, lab usage, library usage to name a few) we were able to compare a student's timetabled activity with what actually happened, and create a reliable proxy for roll call attendance. Combined with other behavioural characteristics like SLS usage, a more dynamic model was built with improved accuracy of prediction. The prediction score from the model is pushed into a Tabular Model along with other data where tools such as Power View are used to easily identify students or cohorts of students that are at risk of being unsuccessful.

Session 1.2 – Rooms 2.2 - 2.3

QILT Operations Workshop Part 1 Sonia Whiteley, The Social Research Centre Natalie Ryan, The Social Research Centre Lisa Bolton, The Social Research Centre


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BIOGRAPHY Lisa Bolton has been in the role of Research Manager:QILT at the Social Research Centre for about eighteen months, after 29 years in the VET and University sector where she undertook a range of roles from teaching, academic management, quality management, strategic planning, organisational research, surveys and evaluation. She has a Master’s degree in Education (Leadership and Management) and a strong interest in quality and evaluation in the higher education sector. The Social Research Centre is the independent administrator of Quality Indicators for Learning and Teaching on behalf of the Australian Government Department of Education and Training. Natalie Ryan has 8 years of experience as a researcher on both the client and agency side. She spent 5 years client side at Telstra focusing on championing consumer customer experience and since then has worked agency side on projects associated with NDIS and QILT. Sonia Whiteley is the Executive Director, Research Strategy at the Social Research Centre and an Adjunct Senior Research Fellow at the Centre for Social Research & Methods, ANU. She has worked in the public service and the commercial sectors as an applied social research manager and strategist. Sonia specialises in large-scale research programs to support evidence based decision making about policy and practice, particularly in the areas of education, welfare reform, housing and justice. Her current research projects include the Australian Early Development Census and the Quality Indicators for Teaching and Learning for the Australian Government Department of Education. ABSTRACT The QILT Operations Workshop comprises a broad operational overview of the QILT suite of surveys including sampling, and adding populations and custom questions to the base questionnaires. The workshop will also discuss response maximisation strategies including emails, reminder calls and CATI as well as monitoring target response rates and engagement activities before and after the surveys are in field and there will be a short presentation from an institution about how they engaged graduates in the GOS. Finally, the workshop will look at using QILT data outputs and reports to help drive continuous improvement which will include a short presentation by an institution on how additional questions can be used to support benchmarking and contribute to institutional strategic directions.

CONCURRENT SESSION 2 Thursday 16 June, 1200-1245


Building a Data Vault Based Enterprise Data Warehouse in WhereScape Red: Case Study of Prototyping & Cook Book Gabrielle Harrison, RMIT University BIOGRAPHY Gabrielle Harrison is currently the Senior Advisor, Planning and Strategy in the Office of the PVC, College of Design and Social Context at RMIT University. Gabrielle has over 20 years’ experience in the education sector, focusing on business analysis, systems analysis, functional analysis, application management, data warehouse design and data analysis. Gabrielle is a Certified Data Management Professional, Certified Business Intelligence Professional, Data Governance and Stewardship Professional and a Certified Data Vault Data Modeller. ABSTRACT This presentation gives an overview of the data vault modelling technique for enterprise data warehouses and the principles behind the technique. A case study of building a prototype enterprise data warehouse using WhereScape Red is presented and the technical cook book to allow attendees to replicate the prototype is shared. The case study is of a project that generated 200+ data vault objects, 150k+ lines of code & 14M+ rows of data in one month of prototype development by a single analyst acting as data analyst, data modeller and ETL developer. Data was integrated from SAP, PeopleSoft, VTAC and various flat data file sources.


QILT Operations Workshop Part 2 Sonia Whiteley, The Social Research Centre Natalie Ryan, The Social Research Centre Lisa Bolton, The Social Research Centre

BIOGRAPHY Lisa Bolton has been in the role of Research Manager:QILT at the Social Research Centre for about eighteen months, after 29 years in the VET and University sector where she undertook a range of roles from teaching, academic management, quality management, strategic planning, organisational research, surveys and evaluation. She has a Master’s degree in Education (Leadership and Management) and


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a strong interest in quality and evaluation in the higher education sector. The Social Research Centre is the independent administrator of Quality Indicators for Learning and Teaching on behalf of the Australian Government Department of Education and Training. Natalie Ryan has 8 years of experience as a researcher on both the client and agency side. She spent 5 years client side at Telstra focusing on championing consumer customer experience and since then has worked agency side on projects associated with NDIS and QILT. Sonia Whiteley is the Executive Director, Research Strategy at the Social Research Centre and an Adjunct Senior Research Fellow at the Centre for Social Research & Methods, ANU. She has worked in the public service and the commercial sectors as an applied social research manager and strategist. Sonia specialises in large-scale research programs to support evidence based decision making about policy and practice, particularly in the areas of education, welfare reform, housing and justice. Her current research projects include the Australian Early Development Census and the Quality Indicators for Teaching and Learning for the Australian Government Department of Education. ABSTRACT The QILT Operations Workshop comprises a broad operational overview of the QILT suite of surveys including sampling, and adding populations and custom questions to the base questionnaires. The workshop will also discuss response maximisation strategies including emails, reminder calls and CATI as well as monitoring target response rates and engagement activities before and after the surveys are in field and there will be a short presentation from an institution about how they engaged graduates in the GOS. Finally, the workshop will look at using QILT data outputs and reports to help drive continuous improvement which will include a short presentation by an institution on how additional questions can be used to support benchmarking and contribute to institutional strategic directions.



Learning Analytics: Buzzword or For Real? John Howell, Deakin University BIOGRAPHY

John Howell is the Business Intelligence Manager at Deakin University. He has 20 years of experience leading IT projects across all areas of higher education, gained from both teaching and research intensive universities in Australia and the UK. He is a member of the recently formed Victoria / Tasmania Learning Analytics Network. ABSTRACT Analytics generally, and learning analytics in particular are currently on the crest of a wave. There’s a lot of talk, everyone knows this is a big deal, and a lot of projects are seeking – and receiving – funding in this space. However no-one seems to know how it all fits together or where it’s going, various ‘pet projects’ are suddenly going forward under this banner, and sooner or later learning analytics will be last year’s fad that no-one wants to touch any more. This presentation goes through what you – as an information professional – can do at a practical level to cut through the hype, understand what’s really important and plan your way forward through the learning analytics swamp.


Making a Difference – How Student and Graduate Feedback Data Is Now an Embedded Practice for the Review and Enhancement of Higher Education Courses and Units at CQUniversity Sharon Liddell, CQUniversity Sue Christensen, CQUniversity BIOGRAPHY Sue Christensen currently works in the School of Business and Law at CQUniversity as the Business and Accreditation Manager. Sue has undertaken a variety of roles in higher education since 1996, including roles in Learning and Teaching, Quality and Compliance, Student advice and Project roles. Sue has a keen interest in anything relating to improvement in process and both student and staff experiences in higher education. Sharon Liddell is Surveys Coordinator and Analyst in the office of Learning and Teaching Services of the Higher Education Division at CQUniversity. Sharon has worked in many administrative roles and has a passion for ‘making a difference’ and improving the student experience and outcomes for graduates at CQUniversity. ABSTRACT Annual reporting and enhancement of higher education courses and units are integral components of academic quality assurance processes that are aimed at improving students’ experiences. CQUniversity's enhancement process provides significant reference points for


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developing best practice throughout the delivery of each unit. The overall qualification must have effective mechanisms to collect regular, valid and reliable feedback from stakeholders, such as students, graduates, staff, and employers of graduates. Further, we must also ensure that the feedback obtained results in course and unit enhancement. Changes implemented as a result of stakeholder feedback should be identified and appropriately communicated back to all stakeholders. This presentation will provide an overview of the processes CQUniversity uses via its current annual course and unit enhancement reporting, as well as the planned use of QILT survey data in the existing process and systems at CQUniversity.

Session 3.3 – Room 2.1

A Focus On Student Retention: Benchmarking Student Experience and Performance Data to Improve Retention Jane Fernandez, Avondale College of Higher Education BIOGRAPHY Professor Jane Fernandez BEd (Avondale); BA (Hons) (Macq); (MTEM (Melbourne); PhD (Macquarie) is Vice-President (Quality & Strategy) at Avondale College of Higher Education. In this role, Jane is involved in strategy development and provides high-level oversight of quality assurance. Jane is the founder and convenor of the Higher Education Private Provider Quality Network (HEPP-QN). ABSTRACT The 2015 Higher Education Standards Framework (2015) puts students at the centre of quality and standards, with student participation and attainment as its underpinning ideal. Prior to this, sector trends and various policy drivers have called for a similar focus in varying formats. In this context, this project, ‘A focus on student retention’ aims to benchmark student experience and student performance data to support policy development and process frameworks to assure standards. Private providers, drawn from the Council of Private Higher Education (COPHE) and the Higher Education Private Provider Quality Network (HEPP-QN), will be invited to participate in a national benchmarking project to compare data such as the Student Experience Survey (SES), retention and completion rates as well compare processes to support pathways for students. Using the ACODE (2014) benchmarking methodology, the national project will include a peer review workshop identifying areas of good practice, areas for further development and areas for

sharing to improve student experience with an aim of increasing retention.



Load Planning: The Search for Certainty Rob Aitken, The University of Newcastle BIOGRAPHY Rob Aitken is the Associate Director of the Strategy, Planning and Performance unit of the University of Newcastle. In this role he is responsible for leading load and admissions planning, and a range of data analysis, benchmarking, reporting and business intelligence activities to support achievement of the University's strategic plan. Rob has now been with the University for 7 years having previously worked at NSW Health and the Australian Bureau of Statistics. Rob holds a Masters of Biostatistics from the University of Sydney, and Bachelors degrees in Economics and Commerce from the University of Newcastle. In addition to statistical modelling and data visualisation, he holds a particular interest in building institutional BI and analytic capability. ABSTRACT Change in the higher education sector, both internal and external, can significantly disrupt established institutional load management practices such that once robust models and processes may no longer be fit for purpose. The past five years alone have seen the introduction of the demand driven funding system and Australian Quality Framework, and proposed deregulation of university fees, as well as a host of other major and minor changes that have impacted load planning at the University of Newcastle (UON). The often rapid pace of these changes combined with increasing domestic and international competition, a challenging economic environment and recent politicisation of Teaching and other fields of education combined with a new 10-year strategic plan have left UON hungrier than ever for timely, accurate, transparent, evidence-based load and enrolment forecasts. To meet this challenge, load planning models and processes must remain flexible and responsive to stakeholder needs. This presentation will discuss recent developments to UON load management practices designed to deliver on the above, including:


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Changes to load planning data collection, review and sign-off process to clarify responsibilities and more efficiently and effectively elicit business and market intelligence from key stakeholders

A range of enhancements to load planning models to improve forecast accuracy, particularly for the increasing number of UON programs with complex term enrolment patterns

The addition of forecast scenarios in an effort to quantify uncertainty and the potential for variability in the primary load forecast, particularly very early in the year.


Engaging With the QILT Student Experience Survey: What Does It All Mean and How Do NUHEIs Compare? Lisa Bolton, The Social Research Company BIOGRAPHY Lisa Bolton has been in the role of Research Manager:QILT at the Social Research Centre for about eighteen months, after 29 years in the VET and University sector where she undertook a range of roles from teaching, academic management, quality management, strategic planning, organisational research, surveys and evaluation. She has a Master’s degree in Education (Leadership and Management) and a strong interest in quality and evaluation in the higher education sector. The Social Research Centre is the independent administrator of Quality Indicators for Learning and Teaching on behalf of the Australian Government Department of Education and Training. ABSTRACT In 2015, the University Experience Survey was rebadged as the Student Experience Survey(SES) to facilitate the participation of Non-University Higher Education Institutions (NUHEIs). In total 39 NUHEIs chose to participate in the survey along-side the 40 universities and achieved a creditable overall response rate of 39.2% compared with 37.6% for the Universities. However, the comparatively small number of students enrolled at NUHEIs mean that the results for individual institutions have much larger confidence intervals. That said, there are significant differences in the performance of the non-university institutions compared with the universities and also compared with each other. This presentation aims to discuss these differences in SES results, how to use the QILT SES Tableau reports to investigate institutional performance and best target improvement activities as well as strategies for improving representativeness and relevance of the SES in 2016.


Blue Notes Network Meeting

CONCURRENT SESSION 5

Thursday 16 June, 1615-1700


Improving Security Architecture of University of Canberra Business Intelligence System Will (Chuandaozi) Jiang, University of Canberra BIOGRAPHY Will Jiang is a Business Intelligence Developer in Planning and Analytics at the University of Canberra. Will has spent the last 4 years building expertise in SAP Business Objects and the Business Intelligence capability including: • Business Intelligence Reporting • Business Analysis • Maintaining Security Architecture and Access • End User training and support • Data Governance • Project Management Will enjoys working in Business Intelligence in the context of the Higher Education Sector. This is the second year that Will has attended the AAIR SIG. ABSTRACT University of Canberra has migrated from SAP Business Objects XI 3.1 platform to SAP Business Objects BI 4.1. As an extension of the migration project, University of Canberra commenced a Platform Reform project. The aim of this project is to improve the current security architecture within the Business Intelligence capability. The Business Intelligence capability contains most of UC’s enterprise data, of which a significant portion is highly sensitive. The data security model within the BI capability is designed to restrict access to this highly sensitive data and meet compliance with legislation, such as the Privacy and Freedom of Information Acts, as well as be maintainable and user friendly. The implementation of the Platform Reform project has updated more than 3000 objects in the enterprise data warehouse with 4 updated security levels; improved users groups; re-organized folders and categories structure; and reconfigured application security settings. The completion of this project ensured that confidentiality of data is maintained through a level of associated access to information that users need to


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perform their job. It has been based on the premise that access to the data, how users can see it, their accountability and the integrity of privacy of information (as defined under the Privacy Act) adheres to the University Code of Conduct.


Non University Higher Education Providers Network Meeting


Promoting Institutional Excellence: Utilisation of Student Survey Data to Enhance Business Intelligence Dr. Cassandra Saunders, University of Tasmania Julie Morrison, University of Tasmania BIOGRAPHY Cassandra Saunders: Qualified as a Medical Scientist in 2004 and went on to complete a PhD in Immunology/Pharmacology while working as a lecturer in the Faculty of Health at the University of Tasmania. Completed a GradCertUniL&T in 2012 and moved to my current position within the Division of Students and Education where I coordinate University surveys, data collection, analysis and reports related to teaching, curriculum quality and the student experience. Julie Morrison: Qualified as a Chartered Accountant in NZ in 1997 after working in Finance in a Warehousing and Distribution Company. Spent the following 5-6 years working in Europe, mainly in Investment Banking and Internet Start-ups. Returned to Australia with my partner and worked in the Financial Services industry and superannuation, before moving to Tasmania and starting a family. Have worked at UTAS for nearly 10 years and am currently studying Masters in Business Analytics at Deakin.

ABSTRACT The higher education (HE) sector is currently undergoing significant transformation. Impacts from the external environment and dynamic internal change are making it increasingly critical for HE institutions to take advantage of all available information. As a result, Business Intelligence (BI) is rapidly becoming a key driver for knowledge and intelligence to ensure business success and to maintain a competitive advantage. In line with this, the University of Tasmania has recently developed a number of dashboards that bring together many data sources in a single, consolidated online reporting environment, including student load and revenue, student diversity and course enrolments. In January 2016, the BI Project Team collaborated with the University’s Survey Team to develop interactive dashboards for key internal and external student survey data. Traditionally, survey data has been analysed and reported at the institutional level, which has largely been a manual and resource-intensive process and has limited the capacity to report on: a) the rich survey data available, and b) the data at Faculty, School and course levels. There was also no systematic process in place to analyse and report on qualitative survey data. The purpose of this presentation will be to showcase the methodological approach used to develop a dashboard for International Student Barometer (ISB) data. Using both quantitative and qualitative data, the presentation will outline the use of IBM SPSS to develop sentiment analysis and demonstrate the prototype. The dashboard provides a consistent mechanism to: (a) track and compare the decision-making, expectations, perceptions and intentions of international students from application to completion; and (b) provide timely reports to support institutional decision-making and performance reporting. A roadmap has now been developed to better understand the entire University of Tasmania student experience through the development of additional survey dashboards e.g. SES, GOS and internal evaluations.


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FRIDAY 17 JUNE

CONCURRENT SESSION 6

Friday 17 June, 1115-1200


The Planning and Implementation of Learning Analytics at James Cook University Val Ruffle, James Cook University BIOGRAPHY Val Ruffle works in Learning Teaching & Student Engagement at James Cook University. Val has worked in the Computer Industry in a variety of positions related to sales, service and installation of small and large systems, before completing a Bachelor of Education. As well as Teaching in Primary, Secondary and Tertiary education, she has worked in Curriculum development roles such as Head of Curriculum and Head of Department. Val played a key role in the roll out of the OneSchool management system for Education Queensland in the North Queensland Schools District. Val currently leads the implementation of Learning Analytics at JCU as a member of the Teaching Quality & Analytics Team. ABSTRACT The James Cook University (JCU) Access, Participation and Success Plan articulates a whole-of institution approach to enhancing learning, teaching and the student experience. We have employed a dual-pronged strategy, which involves the design, implementation and evaluation of targeted initiatives, to improve the student experience and curriculum design, across the University’s Academic Divisions. Blackboard Analytics for Learn and Pyramid BI Office software are key tools within these initiatives. Analytics for Learn provides real-time data that can be used by staff in a variety of roles to support student success. This presentation will outline how JCU: (1) has adapted Analytics for Learn, including customisation of ‘out-of-the-box’ reports and the development of push reports, to provide a coordinated Student Support Triage Plan for frontline stakeholders; and (2) supports course teams in curriculum review and redesign processes, informed by student, subject and teaching data. Learning Analytics is focussed on the provision of real-time data that supports the actions of staff across the university. As part of improving the student experience, ‘out-of-the-box’ reports have been customised to enhance cohort monitoring capability. Additionally, bioWriter push reports have enabled the development of an early warning system prototype that

continues to be refined. The range and purpose-built nature of these reports enable and empower university staff to identify and offer just-in-time personalised support and advice to students within the ambit of the Student Support Triage Plan. In order to inform curriculum design, custom-built reports and dashboards aim to capture purposeful data suited to student profiles and needs. Learning, Teaching and Student Engagement staff are working collaboratively to support academic staff in: (a) the tracking and monitoring of student use of online resources; (b) evaluating Learning Management System (LMS) subject design; and (c) analysing the utilisation of assessment, content and tool items. It is anticipated that these investments will enable teaching staff to optimise student engagement and the progressive development and assurance of learning outcomes across the duration of a course. Data will be used to evaluate student progress and provide measures of subject and course success. Our use of Learning Analytics will continue to evolve in response to the needs of a range of stakeholders and growing opportunities to incorporate new datasets.


Beyond Numbers: Using Qualitative Results To Drive Change at the Programme Level Dr Bradley Patten, Auckland University of Technology BIOGRAPHY Bradley Patten graduated from the University of Auckland with a PhD in psychology in 2014. His PhD focused on experiments addressing the relationship between our perceptions of space and time. Since graduating, he has worked as an analyst in Deloitte’s Technology consulting arm and now has primary responsibility for developing, designing, running, and reporting on AUT’s core student surveys. ABSTRACT Surveys provide important information on student perceptions of course and teacher quality in many universities. As a focus on the importance of the student voice expands, identifying the best ways to listen to, represent, and advocate for that voice will become more important. While quantitative items are easy to summarise, the depth of insight into/understanding of the student experience that they offer is often limited. Qualitative results typically offer the exact opposite: a rich source of detailed information that quickly becomes


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difficult to summarise as comments expand from 10s, to 100s, to 1000s. Where the volume of comments becomes overwhelming, text analytic software can be used to quickly summarise student comments in ways that engage staff and represent student voices fairly. Using relevant case studies, we will focus on how Blue Text Analytics can be used to summarise student experiences, test ideas, identify areas of strength, and provide a description of areas identified for improvement in the context of an integrated University wide quality assurance process.

CONCURRENT SESSION 7 Friday 17 June, 1200-1245


How to Respond to Increases in Source System Upgrades Yuriy Verbitskiy, University of South Australia BIOGRAPHY Yuriy Verbitskiy is a Team leader within the Business Intelligence (BI) team at the University of South Australia in Adelaide. Yuriy has been involved in developing various BI products for senior managers and project managing some of the most critical projects in the team. Yuriy constantly seeks opportunities to improve team processes. Yuriy holds Master’s degrees in Applied Mathematics and Computer Science. ABSTRACT As time passes, all source systems will eventually go through a major upgrade, replacement or retirement. The impact of such change depends on the usage of the system in the organisation and the nature of the change. Most likely, the associated data will be stored in a different source and with different structures after the migration of the data from the legacy system. Typically the migration of the data is a complex process in its own right. Therefore, managing the impact of data migration on ETL, Data Warehouse and reporting can become a real challenge. Recently UniSA ran a number of migration projects and the Business Intelligence (BI) team has been heavily involved in all of them. These projects varied from straightforward mapping exercises affecting small data sets to enterprise-wide system replacements. They allowed the BI team to gain experience and to develop a set of tools and methodologies for dealing with future migrations. This presentation will look at the types of issues that tend to occur during a migration, share the lessons

learned and describe the general methodology and tools that have been applied (e.g. Data Availability Matrix, AutoDoc and Exception reports). It will focus on a testing phase of migration projects with a goal to identify and resolve issues as early as possible. It will also emphasise the role of testing and the effort required to implement a comprehensive testing procedure.


Thinking About Leaving? Departure Intentions of Commencing University Students Sonia Whitely, The Social Research Centre BIOGRAPHY Sonia Whiteley is the Executive Director, Research Strategy at the Social Research Centre and an Adjunct Senior Research Fellow at the Centre for Social Research & Methods, ANU. She has worked in the public service and the commercial sectors as an applied social research manager and strategist. Sonia specialises in large-scale research programs to support evidence based decision making about policy and practice, particularly in the areas of education, welfare reform, housing and justice. Her current research projects include the Australian Early Development Census and the Quality Indicators for Teaching and Learning for the Australian Government Department of Education. ABSTRACT Student attrition from higher education courses has been a comparatively well researched area, with a number of landmark studies undertaken in the mid-1970s and early 1980s (e.g. Tinto, 1975; Pascarella & Terenzini, 1980). Translating research findings about student departure into actionable, early interventions appears to have been less successful, as suggested by the observation that more than one in ten students fail to complete their courses (Australian Government, 2014). Data from a national survey of Australian universities has been used to explore the departure intentions of current students, their perceptions of the support they have received from the institution and the extent to which those who consider leaving are actually lost to the institution or the sector. Suggestions for early intervention opportunities and further research are discussed.



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Business Intelligence & Analytics: A Case for Confidential Student Surveys Le Hoa Phan, The University of Queensland BIOGRAPHY Le Hoa Phan is the Evaluations Manager at The University of Queensland, responsible for the administration of the institution-wide student evaluation system comprised of a Course and Teacher survey (SECaTs), as well as a Tutor survey (SETutor). She holds a Masters of Education and is currently working towards completing her PhD in higher education policy impacts. Having worked at multiple universities in teaching and learning administration, Le Hoa's roles have primarily focused on quality assurance, e-learning management, and course/unit data analyses through which she has developed a fascination for exemplary practices in higher education evidenced through multiple determinants of quality. ABSTRACT Current progress in business intelligence and analytics (BIA) provides institutions with insights into student learning patterns and behaviours which have the potential to affect changes to corporate governance and teaching and learning at multiple levels. Acknowledging the opportunities afforded by BIA principles, in 2015, our university moved from an anonymous to confidential student evaluation system. This opened up a trove of data which enabled us to better understand our student engagement whilst providing staff with richer information about their students’ participation and non-participation with surveys. However, with richer data came the associated risks and concerns which needed addressing before and after implementation of our changes, and continue to surface with every new semester. This presentation will discuss the risks, regulatory requirements, policy and ethical considerations, and various other implementation strategies which make a strong case for moving to a confidential student survey system. It will share the strategies utilised to address staff and student concerns about moving to a confidential system. Key to our approach was our adoption of transparent and controlled subjectivity (Letherby, Scott & Williams, 2012; Turner & Martin, 1985) in order to increase stakeholder acceptance of our changes. With a full year of data now, we are steaming ahead with implementing our BIA infrastructure to facilitate a better understanding of student learning at all levels across our institution. Letherby, G., Scott, J., & Williams, M. (2012). Objectivity and Subjectivity in Social Research: SAGE Publications.

Turner, C., & Martin, E. (1985). Surveying Subjective Phenomena: Russell Sage Foundation.


Communication, Collaboration and Conversation Craig Napier, The University of Sydney BIOGRAPHY Craig Napier has in excess of 15 years’ experience in data intensive environments both domestically and internationally and recently commenced as the Program Director, Business Intelligence at the University of Sydney and is leading the development and execution of an Enterprise BI and Analytics initiative that is embedding analytics into core business processes. Prior to this role Craig was the Director, Performance Indicators Unit at the University of Wollongong and was the Systems Manager at the $62M SMART Infrastructure facility where he was integral in the establishment of the Information and Data Discoverability Centre. Craig is a CPA with a Bachelor of Business from University of Western Sydney and a Master of Business Administration (distinction) from the University of Wollongong. Craig is also the Chair of the Australasian Association for Institutional Research (AAIR) BI/DW Special Interest Group and a lecturer in Business Analytics. ABSTRACT How do institutions cater for the increasing volumes of data that meets the needs of the business? Business Intelligence and Analytics departments must be able to meet the changing needs of the business in a more agile way but still leverage the strong governance practices already in place. This workshop will take the form of a World Café (Hurly & Brown, 2009) designed to engage the Business Intelligence community in collaborative exploration of the following questions through focused conversations and knowledge sharing:

What are the challenges being experienced in the BI and Analytics space?

What opportunities are available to support and improve your Business intelligence Initiative?

Other questions delegate wish to explore Outcomes: Delegates will be exposed to new ideas and concepts from a variety of disparate interests and this exposure will enable a holistic human centric, collaborative approach to refining and exploring ideas. Additionally the workshop will deliver an understanding of the analytical capabilities, data challenges and


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collaboration required to develop an enterprise analytics environment that delivers improved insights from data



Informal QILT Networking Time Sonia Whiteley, The Social Research Centre Natalie Ryan, The Social Research Centre Lisa Bolton, The Social Research Centre

BIOGRAPHY Lisa Bolton has been in the role of Research Manager:QILT at the Social Research Centre for about eighteen months, after 29 years in the VET and University sector where she undertook a range of roles from teaching, academic management, quality management, strategic planning, organisational research, surveys and evaluation. She has a Master’s degree in Education (Leadership and Management) and a strong interest in quality and evaluation in the higher education sector. The Social Research Centre is the independent administrator of Quality Indicators for Learning and Teaching on behalf of the Australian Government Department of Education and Training. Natalie Ryan has 8 years of experience as a researcher on both the client and agency side. She spent 5 years client side at Telstra focusing on championing consumer

customer experience and since then has worked agency side on projects associated with NDIS and QILT. Sonia Whiteley is the Executive Director, Research Strategy at the Social Research Centre and an Adjunct Senior Research Fellow at the Centre for Social Research & Methods, ANU. She has worked in the public service and the commercial sectors as an applied social research manager and strategist. Sonia specialises in large-scale research programs to support evidence based decision making about policy and practice, particularly in the areas of education, welfare reform, housing and justice. Her current research projects include the Australian Early Development Census and the Quality Indicators for Teaching and Learning for the Australian Government Department of Education. SESSION SUMARY This session will be chaired by Lisa Bolton, with Sonia Whitely and Natalie Ryan and is designed to allow a free space for those with an interest in institutional student and graduate surveys to either raise additional issues or questions not covered in the QILT Workshop, share their experience of QILT and other student life cycle surveys in their institutions, provide feedback on QILT response maximisation or reporting, network with other institutions around additional questions and/or benchmarking, work together to collaborate on further research or papers for AAIR, etc. Suggested topics or activities can be registered with the QILT team during the SIG Forum. Volunteers to co-chair welcome!

SPEAKER GIFTS

This year, in lieu of speaker gifts the organising committee is donating to a charity on behalf of all speakers. The Australian Indigenous Mentoring Experience (AIME) provides a structured educational program for Aboriginal and Torres Strait Islander kids to access throughout their school years. Across Australia, AIME works with over 5,700 Aboriginal and Torres Strait Islander school students who are supported by 2,000 university mentors. In South Australia, AIME works with over 500 mentees who are supported by around 300 UniSA students. Eighty percent of the South Australian mentees completed Year 12 in 2015, compared to the national Indigenous completion rate of under sixty percent.


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SOCIAL FUNCTIONS

AAIR ASSOCIATION CASUAL DRINKS Collins Bar - Hilton Adelaide 233 Victoria Square Date: Wednesday 15 June Time: 5.00pm – 6.30pm Dress: Smart Casual Dress Open to AAIR SIG attendees Join the committee and AAIR members for informal drinks in the Collins Bar at the Hilton Adelaide. The venue is in the heart of Adelaide’s business, shopping and dining precincts overlooking Victoria Square. It is within walking distance of official SIG Forum hotels and Flinders University Victoria Square campus. Delegates are asked to make their own way there.

WELCOME RECEPTION Phil Ridings Bar Level 2 of Western Stand, Adelaide Oval War Memorial Drive, North Adelaide Date: Thursday 16 June Time: 6.00pm – 8.00pm Dress: Smart Dress Inclusive with all full registrations Additional Tickets Cost: $70.00 per person Enjoy visiting one of South Australia’s most impressive venues at Adelaide Oval’s Phil Riding Bar. With picturesque views of the hallowed turf, the city, St Peter’s Cathedral and more, the welcome reception will be a chance to catch up with AAIR SIG attendees and celebrate the first evening of the forum. Drinks and substantial canapés provided. WELCOME RECEPTION – How to get there Adelaide Oval is a 20 minute walk from Flinders University. Head left from King William Street onto North Terrace. From there it’s a casual stroll past Adelaide Railway Station, Adelaide Casino and Adelaide Festival Centre and over the Riverbank Footbridge to the Oval. Enter through the South Gate and the Western Stand will be to your left. You’ll find us on Level 2. Buses: Flinders University is providing a mini bus for those who would prefer not to walk. The timings below will be confirmed on Thursday morning of the AAIR SIG. Bus Departure Quest Hotel: 5:35pm Quest on Franklin. Bus Departure Peppers Hotel: 5:35pm Peppers Waymouth Hotel Return from Adelaide Oval to hotels: 8:10pm


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FORUM GENERAL INFORMATION AAIR MEMBERSHIP (included in non-member full registrations) Benefits of AAIR membership include: • A reduced members’ registration fee to the Annual Forum • A monthly e-newsletter • Journal of Institutional Research • Access to an Australasian network of IR specialists To Join AAIR: A full non-member registration to the 2016 AAIR SIG includes a one year membership of AAIR. Further information on membership is available from the AAIR web site at www.aair.org.au Accommodation If you have any queries relating to your accommodation booking first speak to the staff at your hotel or alternatively Leishman Associates staff at the registration desk. Your credit card details have been supplied to the hotel you have selected, as security for your booking. If you have arrived 24 hours later than your indicated arrival day you may find that you have been charged a fee. You will be responsible for all room and incidental charges on check out and may be asked for an impression of your credit card for security against these charges. This is standard policy in many hotels. Banking There is a redi ATM located at 50 Flinders Street, about a 2 minute walk away from the forum venue. Please ask conference and venue staff for directions. Disclaimer The 2016 AAIR SIG Forum organising committee reserves the right to amend or alter any advertised details relating to dates, program and speakers if necessary, without notice, as a result of circumstances beyond their control. All attempts have been made to keep any changes to an absolute minimum. Dress Dress throughout the day is smart casual or informal business. Emergency Medical Care The Australia wide ‘000’ emergency telephone number connects with the 24 hour communications centre for emergency response from ambulance, fire brigade and police services anywhere in Australia. Entry to Forum Sessions It is suggested that delegates arrive at preferred sessions promptly to ensure a seat. Forum Name Badges All delegates and exhibitors will be provided with a name badge, please wear your name badge at all times as it will be your entry into all sessions and all social functions. Mobile Phones As a courtesy to other delegates, please ensure that all mobile phones are turned off or in a silent mode during all sessions and social functions. Registration Desk Please direct any questions you may have regarding registration attendance, accommodation or social functions to the Leishman Associates staff at this desk.


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The Registration Desk will be open at the following times: Flinders University, Victoria Square, Adelaide Thursday 16 June – 8:00am – 5.00pm Friday 17 June – 8:30am – 4:00pm Smoking Smoking is not permitted in any of the venues associated with the Forum. Designated smoking areas are available at each venue. Delegates should check with the venue staff. Speakers and Speakers Preparation Room – Important Information All speakers should present themselves to the registration desk, at the venue at least two hours before their scheduled presentation time, to upload their presentation. Speakers are requested to assemble in their session room five minutes before the commencement of their session, to meet with their session chair and to familiarise themselves with the room and the audio visual equipment. For information on the chairperson attending your session, please see the registration desk. Special Diets All catering venues have been advised of any special diet preferences you have indicated on your registration form. Please identify yourself to venue staff as they come to serve you and they will be pleased to provide you with all pre-ordered food. For day catering, there may be a specific area where special food is brought out, please check with catering or Forum staff.


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ADELAIDE SIG FORUM VENUES MAP


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SPONSORS

Platinum Sponsor - Altis

Our team of 90 dedicated and highly-skilled

staff covers all aspects of the Information

Management value chain, from strategy to

toolset selection, architecture to project

management, delivery, training and

Managed Services and skills transfer to

managing your operations. Employing a

proven combination of technical skill,

expertise, communication and listening

skills, we deliver results that will maximise

your business performance.

Our business is guided by two tenets: firstly our corporate ethos of "connecting with courage, heart and insight", focusing

on growing and maintaining real and lasting connections with our clients and helping them deliver tangible results.

Secondly, our business model of "A happy, engaged team = happy, loyal clients = success". Our achievements since

launching in 1998 demonstrate the benefits of this corporate ethos.

As an example of our commitment and support of the Higher Education sector, Chris Kearns, Altis Higher Education Practice Lead, will be leading Altis' attendance at the SIG Forum for the 8th year in a row. Chris looks forward to meeting you at the SIG Forum. Chris Kearns Higher Education Practice Lead Altis Consulting [email protected] +61 2 9211 1522

http://www.altis.com.au/highereducation.html

mailto:[email protected]+61

mailto:[email protected]+61

http://www.altis.com.au/highereducation.html


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Gold Sponsor - Neodata Australia

NeoData Australia is an Australian organisation, resourced by experienced Australian consultants who understand the technology and broader context of the Higher Education sector and the importance of Higher Education strategies. Analytics that support operational and management information needs, combined with plan-based forward looking modeling systems, are critical for current organizational requirements. This includes integrated Student Load Modelling, Human Capital Modelling and Financial Modelling, enabling an integrated view of planning and the impact of these individual activities on the University as a whole. Information strategies that pursue the realisation of qualitative outcomes such as higher levels of student engagement or progression leading to higher levels of early career researcher activity, can be supported by NeoData’s unique profiling methodology, that uses more broadly scoped data – often referred to as Big Data. Through the modeling of causal relationships evident in data that transcends University data, NeoData is able to assist its customers formulate the strategies and tactics necessary to identify cohorts to target with intervention tactics. NeoData’s most defining characteristic is its practice of working collaboratively with its customers to build internal processes and capabilities that enable customers to evolve their analytics systems in response to emerging changes and demands. NeoData offer planning, strategy, solution delivery and full support across the following domains.


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Gold Sponsor - MIP

MIP has been in business since 1992, and we can justifiably be seen as thought-leaders in our field. We introduced products like Forests and Trees, Informatica, Brio, MicroStrategy and Exeros into the Australian marketplace. We were one of the first companies to provide true data warehousing and information management services to Australian businesses. Today, we lead the field yet again. As the data needed for analytics continues to grow exponentially, the agility and speed with which you develop new business insights will be the future differentiator needed in industries and markets congested with competition. Our Professional Services Team delivers high impact consulting services in the fields of Data Warehousing, Business Intelligence, Advanced Analytics, Reporting and Dashboarding. Our service offerings range from strategy and roadmap, through design, build, implementation, maintenance and support. We also provide health checks for existing Data Warehousing and Business Intelligence implementations, and Education and Training for all our products and services. Our 40+ consultants across Australia have an average of 15 years’ consulting experience, delivering end to end solutions comprising strategy and advice, data visualisation and business intelligence, data blending & advanced analytics and agile data warehousing. MIP professional services are delivered with the highest degree of skill and professionalism in a collaborative approach with our clients. MIP recognises the importance of providing superior services to those of our competitors and delivering these services more cost effectively through a defined and proven approach. We understand your challenges in • Data Strategy and Management • Data Visualization and Data Discovery • Data Blending and Advanced Analytics • Business Intelligence • Data Warehousing • Product and Technology Installations • Education and Training • Support Services


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Welcome Reception Sponsor – QILT

QILT (Quality Indicators for Learning and Teaching) is a coherent suite of Australian national, higher education surveys endorsed by the Australian Government Department of Education and Training, that covers the student life cycle from commencement to employment. These surveys include the Student Experience Survey (SES), Graduate Outcomes Survey (GOS) and GOS- Longitudinal and the Employer Satisfaction Survey (ESS). The Social Research Centre (SRC) is the independent administrator of QILT.

Website Url: www.qilt.edu.au

http://www.qilt.edu.au/

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