aap3 Corporate Presentation v4 SN

Corporate PresentationOverview of aap3

18/04/2023 PRIVATE & CONFIDENTIAL 2

Agenda

• Who we are• What we do• How we do it• Who we do it for


/?Who we are


About aap3

aap3 is a UK headquartered IT Services and Recruitment company, operating in over 30 countries across

Europe, the US and the Middle East.

At aap3 we enable your business by providing solutions for all your IT requirements; from managing your

networks and IT infrastructure, to specialist IT recruitment.

We’ll take care of all your contextual IT needs, so you can focus on managing your core business.

We work with a vast range of customers, from international enterprises such as Cisco, IBM and HSBC,

through to SMEs and a number of local businesses in the areas where we have operations.

We’re specialists in Managed IT Services, Network Engineering Services, Video Services and Support,

Flexible Resourcing, and permanent and contract IT Recruitment. Through our unique offering we can

deliver a one-off project, through to a fully outsourced IT solution for your business.


More about aap3

• all about people, process and productivity

• Privately owned IT Services and Recruitment

company founded in 1998

• Global operations with headquarters in

Southampton (UK) and Cary (US)

• Fully ISO and REC accredited

• Unique blend of IT Services and Recruitment

solutions

• Easy to work with, flexible business approach

• 400 staff worldwide, £27m turnover

• State-of-the-art Service Operations Centres (SOC)

providing 24/7 IT support for our clients

• 2010-2014 main club sponsors of Southampton FC


Where are we

Head Office

Regional Office

Operational Resource


Our vision & mission

Our Vision

To be the premier strategic business enabler to the global enterprise and SME market.

Our Mission

To become a key strategic partner by supplying best in class cost competitive:

• IT Managed Solutions

• Human Capital

• Innovation technology and full spectrum of engineering expertise

• Core Vs Context Business Consultancy


Rod Jackson, Chairman & CEO

Rod joined aap3 in January 2008 as CEO after serving as non-executive Chairman of the

Board since 2005.

Prior to his appointment at aap3, Rod was Vice President of Global Client Services at Cisco.

Before joining Cisco, Rod was 17 years with Intel Corporation, his last role being Worldwide

Operations Director for Intel Online Services. Rod has also been an industry technology

board advisor to Intel, HP, Cable & Wireless, and BT and has been a keynote speaker at

many leading IT and telecoms events globally.

Rod is qualified in business administration, finance & banking, and has been a member of

the Institute of Directors since 1993. Rod is also currently the Chairman of Business South,

where he works closely with the management team and board of directors to help promote

the Solent region.

Rod lives in Swindon and is based at the aap3 head office at Chilworth.


Leadership team

Rod JacksonChairman & CEO

Kevin HarrisonPresident & Chief

Commercial Officer

Carl NicholsDirector, EMEA Recruitment

Michael DunneDirector, Solutions Architect

Sales

Darren MattinglyDirector, Global HR & Business Operations

Aaron FeatherstoneDirector, Engineering

Operations

Mark WilkinsonDirector, Finance


Corporate Social Responsibility

At aap3 we take our social and community responsibility very seriously. We work in partnership with local,

national and global communities and during the year we support our chosen charity’s own initiatives,

campaigns and events in addition to organising a variety of our own company and employee activities.

aap3 ′s corporate social responsibility objective is to drive growth and variety in our portfolio of community

involvement activities. We coordinate various activities, connecting our partners and encouraging the

employees to participate.

Our aim is to improve access to basic human needs, education, and economic opportunities and our support

includes employee contributions of time, expertise and financial resources.

Our company name aap3 means ‘all about people, process & productivity’ and we work incredibly hard to

promote a great sense of community within the company. It also means being a positive force in the wider

community around us.


/?What we do


Our service portfolioManaged IT

Services

NetworkEngineering

Services

CustomerProject

ManagementServices

Video Services

& Support

PartnerDeliveredServices

Recruitment &

Flexible Resourcing

At aap3 we enable your business byproviding solutions for all your ITrequirements; from managing yournetworks and IT infrastructure, to specialistIT recruitment.

We’ll take care of all yourcontextual IT needs, so you can focus onmanaging your core business.


Managed IT Services


Lifecycle Management

We can manage and support all of your IT infrastructure 24/7 from our global Service Operations Centres.

Our services can be delivered remotely or through on-site support tailored to your needs.


Specific core services

• IT Service Desk• Desktop Management Services• IT Service Management• Technical Consultancy• Remote Managed Services


Network Engineering Services



Built from the ground up, following our network engineering lifecycle.

We can Assess, Plan, Design, Implement and Operate your entire network infrastructure.



• Network Audits• Wireless Site Surveys• Network Design• Network Implementation Service• Remote Managed Service


Video Services & Support



We install, managed and support your video conferencing and telepresence systems.

aap3 is broadly recognised for excellence in this field. We have offices across the UK, US and Europe, allowing us to respond quickly to your needs, whatever and wherever they may be.



• Room Readiness Assessments• Network Path Assessments• Technical Design• Installation• 24/7 Support


Project Management Services


Project Management ‘as a Service’

aap3 has a dedicated team of Project Managers focused exclusively on serving our customers. We can ensure your

projects are professionally managed and delivered on time, within budget and that all expectations are not only

met, but exceeded.

Through our Project Management Office we can supply on demand Project Managers for your business.

aap3’s Project Managers can be utilised on a project-by-project basis and will provide a full project delivery service.

• Scalable – resources to match your demand

• Cost Savings – through a reduction in effort and repeatable processes

• Skills base – Expertise and knowledge from ‘real’ project experience along with accreditations from PRINCE 2,

Project Management Institute (PMI) and Project Management Body of Knowledge (PMBOK)


Recruitment & Flexible Resourcing


Specialist IT recruitment

• Contract and Permanent recruitment solutions

• Over 15 years expertise within the permanent and contract IT

recruitment fields.

• Our award winning teams provide fast and efficient employee

solutions for regional, national and global organisations.

• With our background in IT Services, we have a unique insight

into the IT recruitment market, allowing us to locate and

deploy the very best candidates.


Partner Delivered Services


Partner ecosystem

The final piece in our services portfolio is our partner ecosystem; here we

can call upon a network of partners who can help provide solutions such as:

• Cloud Services

• Datacentre Services

• Telecommunications

• Field Engineering


/?How we do it


Delivery Models

Our ServicePortfolio

EndCustomer


Channel/ Partner

EndCustomer


Channel / Partner

EndCustomer

Sell to

Sell with

Sell through

Our services delivered directly to the end customer.

Shared services delivered to the end customer.

Our services white labelled to the partner who then delivers to the end customer.


Operational Model

Global Recruitment IT Services Portfolio

Permanent and Contract Recruitment/Staffing

As a Project under a ‘SOW’

Core Managed Service delivered under a contract

with defined SLAsTe

chni

cal V

etting

Flex

ible

reso

urci

ng

Cand

idat

e pl

acem

ent

Proj

ect e

ngag

emen

t

Man

aged

Ser

vice


/?Who we do it for


Customer highlights


Cisco case study

aap3 works directly and through a partnership with IBM as a service provider to Cisco to deliver tiered technical support, along with

Project Management and Telepresence installations.

aap3 are integral to the internal operation, maintenance and pro-active management of a large part of Cisco’s IT estate, and ensure optimum performance for the client.

Cisco’s challenge was managing the vast entirety of their internal IT estate. They needed a Managed Service Provider with the ability and flexibility to provide a diverse range of services in line with their long term strategic objectives.

At present, aap3 supports 20,000 users across 63 countries in EMEA providing the following services:

• Tier 1, 2 and 3 Service Desk support

• Server support and maintenance

• Network infrastructure support

• Fully immersive Telepresence installation support

• Field engineering support

• Technical project managers

aap3 were also instrumental in the set up and on-going management of Cisco’s DEC (Device Exchange Centre).

The relationship has been ongoing for 12 years with aap3 consistently delivering a KPI score of 4.8 / 5 or higher and committing to Continual Service Improvement (CSI); ensuring that Cisco is utilising the latest technology to improve efficiencies and increase productivity.


NWN case study

• NWN originally started working with aap3 because they had more projects than their internal engineering staff

could handle.

• NWN were getting into skill sets and geographies where they did not have the resources to handle the work, that

is when they first engaged with aap3 due to our flexible bench and global hub of contractors.

• More recently NWN has changed their business model and realigned their internal bench of engineers so that

they could engage with aap3 on longer term opportunities and projects.

• Our Flexible Resourcing solution to NWN is to provide experienced IT Engineers to NWN to work on their projects

where they don’t have the skills, capabilities or people in those geographies.

• We do this on project based engagements and longer term staff augmentation solutions.

• Currently we have 12 full time resources working out on site with NWN on a total of seven different projects.

• The feedback we have had from the client has been extremely positive and it is likely we will be undertaking a

number of additional flexible resourcing projects for NWN this year.


HSBC case study

aap3 has been providing strategic managed services to HSBC across EMEA for the past four years

• Projects have included delivering a number of data centre migration projects as well as Wintel

upgrades for HSBC’s employees based in Canary Wharf and their head office in Sheffield

• aap3 has dedicated teams based out of Canary Wharf and Sheffield delivering these projects for

HSBC

• HSBC are consolidating their datacentres across EMEA and a key assignment for aap3 has been the

complete delivery of the project to move HSBC’s main datacentre in France to the UK

• Across EMEA aap3 is supporting HSBC’s operations in the UK, France and Germany


Polycom case study

• Polycom are the industry leader in unified communication and collaboration solutions, with a strong

portfolio of telepresence, video, and voice solutions and services. They needed to rapidly align their

Project Management resources and expand their PMO (Project Management Office), in order to achieve

continuous business improvement and to meet the requirements of their growing client base.

• aap3 have an established PMO so were quick to deploy experienced, accredited project managers and

project administrators who were able to have an immediate business impact, maintaining a high level

of customer service and ultimately ensuring continued business enablement.

• aap3 Project Managers currently deliver a range of Polycom projects working globally with their top tier

clients. Projects covered End Point Installations, Infrastructure Implementation, Unified Communications

Coverage (UCC), Custom Professional and Immersive telepresence (ITP) projects and much more.


AT&T case study

• aap3 has been a strategic partner to AT&T since 2008

• During this time we have been awarded a number of contracts and project based engagements in the following core areas:

• Flexible Resourcing projects • Asp. Net Architects• eRate Contract Specialists

• Network Design projects • Design and Implementation of Cisco, Nortel, Avaya, Shoretel and Adtran equipment for a number of AT&T

customers • Providing coordination services on custom Network Design and Engineering projects • Opportunity and Technical Assurance Management Services • Nationwide VoIP Project Management, Network, and systems deployments• State Farm migration project • Outsourced Project Management solutions • Project managing the migration of 18,500 customer sites to AT&T services • Network and System Integration, Deployments, CPE, Cabling, Installations• Telepresence installation and support projects


Office Depot case study

aap3 have been supplying a range of specialist IT services to Office Depot for the last five years including:

• Tier 1, 2 and 3 ICT Support

• Network Infrastructure support

• Maintenance of Active Directory

• Field engineering support

• 8/5 Help Desk

• Project Management

• Office 365 Migration

• Security patch management

We have recently migrated 5400 users to Office 365 – the project was extremely successful and was delivered on time and under

budget. Within Office Depot, aap3 are managing everything from Break/Fix to IMAC and/or re-image, we have a team on site that are

able to manage and work towards agreed SLAs.

aap3 manages events from the moment an incident is logged through to resolution. We are currently utilising IBM Smart Cloud Control

Desk and FreshDesk to manage all aspects of the service delivered to Office Depot.

aap3’s team of engineers work on site and are fully supported and managed by the Service Delivery Manager based at our head office

in Chilworth.


/?

Date post:	16-Aug-2015
Category:	Documents
Upload:	carl-nichols
View:	156 times
Download:	1 times

aap3 Corporate Presentation v4 SN

Documents