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© ABB Group July 19, 2010 | Slide 1
Organization with Innovative HR Practices
S Ramesh Shankar
© ABB Group July 19, 2010 | Slide 2
Agenda
1. ABB – An Overview2. ABB’s Organization Structure3. HR Structure in ABB4. EMPower- An innovative reward and recognition program5. HR HelpDesk6. Sampark7. HR Cockpit8. Employee Lifecycle Management
1. E Campus Model2. E-Recruitment3. Workforce Planning4. Employee Information Change5. E Exit
© ABB India July 19, 2010 | Slide 3© ABB India July 19, 2010 | Slide 3
A global leader in power and automation technologiesLeading market positions in main businesses
120,000 employees in about 100 countries
$35 billion in revenue (2008)
Formed in 1988 merger of Swiss and Swedish engineering companies
Predecessors founded in 1883 and 1891
Publicly owned company with head office in Switzerland
© ABB India July 19, 2010 | Slide 4© ABB India July 19, 2010 | Slide 4© ABB IndiaJuly 19, 2010 | Slide 4
What we offer: divisional structure and portfolio
Transformers, high- and medium-voltage switchgear, breakers, automation relays
Power Products
Power Systems
DiscreteAutomation and Motion
ProcessAutomation
Low Voltage Products
Substations, FACTS, HVDC, HVDC Light, power plant and network automation
Low voltage and medium voltage drives, motors and power electronics
Control systems and application-specific automation solutions for process industries and instrumentation products
Electrical wiring accessories, low voltage switchgear and systems
© ABB Group July 19, 2010 | Slide 5
Organization Structure
© ABB Group July 19, 2010 | Slide 6
Grade
less R
espo
nsib
ility
cont
inuu
m
Grade
less R
espo
nsib
ility
cont
inuu
m
Organization & Business StructureInnovation begins Here!!!
“Gradeless” continuum
Four-level distinct bands or levels in the structure softly merged, to form a continuum of responsibility & roles
Traditional pyramid demolished
No Visible Perquisites
No differentiation in visible perks between roles
All entitlement rules made uniform
Compensation only differentiator
Egalitarian approach
Organization Structure
Designations…
Designations de-glamorized inside the organization; made relevant only for external environment
Role-based structure perpetuated
Towards a network structure
Workplace architecture
“True” open-office working
“Cabin” culture considered “not OK”
Open-seating in all ABB India offices
© ABB Group July 19, 2010 | Slide 7
Organization & Business Structure
Profit centers
Profit center structure of business leveraged
52 profit centers and hence 52 CEO’s in the organization
Utilizing the structure of the business
Autonomy
High level of autonomy in working and decision making
Freedom to take decisions
Empowerment
Managers truly empowered to utilize resources and take informed decisions for the running a business
Genuine empowerment within broad guidelines
Business Structure
Entrepreneurship
Promotes entrepreneurial behavior
Business risk-taking encouraged
Balancing maturity in business decisions
© ABB Group July 19, 2010 | Slide 8
HR Structure H
R S
ervi
ce D
eliv
ery
HRCenter
- Generalist- Administration
- Specialists
Country HR Strategy/Processes
- Gouvernance
HR experts(country)
- Industrial law- HR Controlling
- HR IS- HR Excellence
- Training & Consulting- Support Executives- Performance Mgmt.- Talent Management
(Experts/Specialists in PU)
Business HR
Line Managers
Employee
Bus
ines
s P
artn
ers
Strategic DirectionsRequests and Delivery
© ABB Group July 19, 2010 | Slide 9
EMPower
…employee driven recognition program
© ABB Group July 19, 2010 | Slide 10© ABB Group July 19, 2010 | Slide 10
What is EMPower?
EMPower is a recognition and rewards scheme targeted at enabling employees and managers to recognize and appreciate workplace performance periodically and in a systematic manner. The objective is to recognize exemplary performance, create an employee centric reward system and to bring about a cultural change in the reward philosophy of ABB
EligibilityAll regular employees - Management Staff, Non Management Staff, Management trainees, EDTs/ EFTs
In case an employee nominated has been convicted/charged with a code of conduct / safety / integrity / compliance / IS security violation (and even if the issue is pending decision), then such an employee is automatically disqualified
© ABB Group July 19, 2010 | Slide 11© ABB Group July 19, 2010 | Slide 11
Award Types
What awards can an employee receive under this scheme?
Silver - An instant award for individuals only
Gold - A monthly local business unit/region marketing office/corporate function level award - for individuals & teams.
Diamond - An annual division (including FES and Country Corporate Functions) level award comprising of two levels:
- Diamond Trophy for outstanding performance awarded to individuals and teams
- Diamond certificate of appreciation for individuals & teams
Platinum - An annual country level award comprising two levels:
- Platinum Trophy for outstanding performance for individuals andteams
- Platinum certificate of appreciation for individuals & teams
© ABB Group July 19, 2010 | Slide 12© ABB Group July 19, 2010 | Slide 12
Snapshot
CategoryWho can Nominate
Approve/ Audit Decide How it works
Silver Any employee Business HR -
Employee who wishes to nominate another will do so through Café HR*. Reason will be stated. Business HR will confirm eligibility, relevance & validity and issue the badge
Gold Any employee Business HRBU Council
Recommendation & audit process same as above. Decision by BU Council & winners to be awarded at a ceremony
Diamond
(All silver / gold winners of the year will be automatically nominated)
Division HR Manager
Division Council
All gold/silver winners will be reviewed by division HR. Decision by Division Council and winners to be awarded at the annual division meet.
Platinum
(All silver / gold / diamond winners of the year will be automatically nominated)
Corporate HR CMC
All gold/silver/diamond winners will be reviewed and decision by CMC. Winners to be awarded at the annual Senior Managers’ Conference.
© ABB Group July 19, 2010 | Slide 13
Snapshot
© ABB Group July 19, 2010 | Slide 14
HR Helpdesk
© ABB Group July 19, 2010 | Slide 15
HR Portal Platform – HR Helpdesk
HR Strategies und Consulting Monitoring und Controlling sowie Bereitstellung von entscheidungsrelevanten Informationen
HR Portal: Static HR Content and ESS / MSS Integration
Static HR ContentProviding information on all relevant HR matters
Intuitive structure and customer-centric provision of HR content
ESS / MSS (HR Transactions)Fast and flexible data access for employees and managers
Increased data quality through avoiding process breaks
Electronic workflows allow paperless processing of standard transactions (e. g. leave request)
Lowered cost base for transactional services
Increased employee responsible for personnel record and data quality
ABB India Intranet New HR Helpdesk Portal
„click“
© ABB
ESS KIOSK for Blue Collar EmployeesFeatures
Touch Screen.
Virtual keyboard.
Sensor for monitor power OFF/ON mode to save power.
3M privacy filter to maintain confidentiality
A4 Size printer to take Printout of Salary statement, PF annual statement etc.
A drop box to collect LTA & Medical Bills
© ABB Group July 19, 2010 | Slide 17
Sampark
© ABB Group July 19, 2010 | Slide 18
Sampark
SMS based HR help Desk
The purpose of which is to ensure that each and every employee has access to the HR Help Desk including those employees on site/projects who are unable to access CaféHR or Lotus Notes
© ABB Group July 19, 2010 | Slide 19
© ABB Group July 19, 2010 | Slide 20
HR Cockpit
© ABB Group July 19, 2010 | Slide 21
HR Cockpit
System Based HR Policies Management
One stop shop information related to HR Policy and process for all employees
Integration with SAP - Employee Self Service
Regular information updating and verification
Elimination of redundant information
Online content management
Empowering Process Owners
Features of HR CockpitEasy Accessibility of Information
Authoring and Publishing
Document Approval Workflow
Document Lifetime
Feedback and Rating
Powerful Search & Indexing
Discussion Forum
© ABB Group July 19, 2010 | Slide 22
© ABB Group July 19, 2010 | Slide 23
Innovation embedded with technology Business
Warehouse Portal
E Exit
SAP Based Transfer
Management system
Workforce Planning through SAP Business Planning Simulation(BPS)
© ABB Group July 19, 2010 | Slide 24
© ABB Group July 19, 2010 | Slide 25
E Campus Model
Identify
Develop
Verify
(Commit&
Assess)
Retain&
Deploy
© ABB Group July 19, 2010 | Slide 26
Management Trainee Selection Methodology
Phase I
Specialized Engineering Test
Based on engineering discipline (Electrical, Mechanical, Electronics, Civil, Instrumentation)
Phase II
Technical Interview
Phase III
Graduate Assessment Centre
Introduced for the first time
© ABB Group July 19, 2010 | Slide 27
Leveraging technology – E-Campus
Final Interviews
Technical TestGroup DiscussionsPsychometric TestPreliminary interviews
Pre-placement talks
111222
444555 333
666DAYSDAYS
Cycle time in the conventional form of campus recruitment – 120 days
Cycle time after leveraging technology. . .
. . .6 days
© ABB Group July 19, 2010 | Slide 28
E Campus Process
e Campus Recruitment 2008 - 2009
Date of e Campus27-Jul-
08No of Reliance Centers 33Total Number of Colleges
Attended 37No of Candidates Attended
for Test 629No of Candidates Attended
for Interview 470No of Candidates Attended
for Assessment Center 260Final Selects 107
College coordinators (dedicated team from HR Centre to guide the invited colleges through the process)
Pre Placement TalkAcross 37 colleges for Phase I & 16 colleges for Phase II (through Reliance Web world)
Online test (through Meritrac & Reliance Web World)
Technical RoundPanels at 4 locations (Bangalore, Vadodara, Faridabad, Kolkatta)
Assessment CentreAcross 4 locations (Bangalore, Vadodara, Faridabad, Kolkatta)
Hiring Workforce through SAP E-Recruiting
© ABB Group July 19, 2010 | Slide 29
Employee Information Change system to track changes during the employee lifecycle
© ABB Group July 19, 2010 | Slide 30
© ABB Group July 19, 2010 | Slide 31
E- Exit Process
© ABB Group July 19, 2010 | Slide 32
E Exit HR Interface
Automated Separation Process
SAP system is integrated with e-Exit system for Business HR to trigger the following separation type for updating in SAP.
Employees who have:
Retirement/Superannuation
Death
Termination
VRS
Absconded
© ABB Group July 19, 2010 | Slide 33
E Exit- Screen shots
Exit Analytics
© ABB Group July 19, 2010 | Slide 34
Thank you..
We welcome your ideas to innovate further…
© ABB Group July 19, 2010 | Slide 35
© ABB Group July 19, 2010 | Slide 36