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Abbott + Unisys: Partners for Growth

In a time of rapid change and increasing risk, Unisys delivers visibility, agility and secure business operations for leaders and innovators in healthcare and life sciences.

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Unisys in Healthcare and Life Sciences:Your Partner for Growth Healthcare and life sciences (HLS) organizations have never faced as many

risks and challenges as they do today. Counterfeiting, theft and diversion

are increasing threats. Liability and regulatory pressures are also mounting.

New products require massive up-front investment, but the odds of success

remain long. Margins are shrinking and competition is intensifying, as the

window of opportunity for maximizing revenue closes quickly. Key customers –

including physicians and other prescribers – are harder to reach and

more demanding. The huge volumes of data generated every day can

overwhelm systems and processes not prepared with advanced capabilities

for data capture, management and mining.

In this time of rapid change, Unisys delivers visibility, agility and secure

business operations. Addressing critical business needs across the enterprise,

we offer a full range of high-value solutions, including:

• Enterprise Security – Anti-Counterfeiting, Supply Chain Security,

Identity and Access Management

• Business Intelligence (BI) and Customer Visibility

• Communication and Collaboration – Unified Communication Portfolio

• Application Management Services – Development, Maintenance,

Outsourcing and Transformation

• Enterprise Architecture Solutions – Microsoft, Open Source and Secure,

Real-time Infrastructure Solutions

Specifically, our technology and industry experts apply their deep skills

and knowledge, best practices and a proven methodology to help HLS

leaders and innovators:

• Protect their brands, intellectual property and R&D investments

• Ensure patient safety and regulatory compliance

• Enhance insight into customer behaviors and motivation

• Strengthen relationships with key customers and exert more influence

on prescription decisions

• Reduce the cost, complexity and risk of managing business critical information

The bottom line? With true enterprise visibility, operational and IT agility,

and secure business operations, you can achieve bottom-line success and

sustainable competitive advantage – even in times of market turbulence.

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Enterprise Security in ActionUnisys is a recognized leader in enterprise security – not only

in HLS, but in other highly regulated industries, such as trans-

portation, defense and the public sector. Unisys Guardian

Anti-Counterfeiting and Supply Chain Security solutions protect

consumers, brands and companies by establishing a clear

“chain of custody” and true supply chain visibility. You gain clear,

near real-time insight into the location and condition of goods,

people and assets as they move across the supply chain.

You can see where they are now, where they’ve been, where

they’re going, and if assets have been tampered with en route.

Unisys Identity and Access Management solutions help

guard data, networks and systems from unauthorized

use or intrusions. You can create a rigorous, customized

security program that provides “right user, right channel,

right time” access for multiple user groups, without

sacrificing performance or increasing administrative

costs or IT complexity. With operation centers located

around the world, our certified security personnel provide

proactive, real-time, 24x7 monitoring of your critical IT

assets and network.

Purdue Pharma: Increased Patient Safety

Business Issue

Create full electronic pedigree system to

track high-value, prescription pain relief

medication across the supply chain to

protect patients, reduce liability risk

and proactively comply with state

regulations and “big buyer” mandates.

Purdue, with the help of Unisys,

established advanced track-and-trace

capabilities by affixing RFID tags to

product labels. It’s the first e-pedigree

system deployed in a fully operational

supply chain and the first solution to

be compliant with existing Florida law.

Results

• Increased patient safety and

brand protection

• Improved compliance with emerging

state drug pedigree regulations and

FDA guidelines

• More efficient, cost-effective

application and data management

• Long-term gains in supply chain

efficiency, effectiveness and security

• Demonstrated industry leadership

Operation Safe Commerce: Protected Ports

Business Issue

Strengthen global supply chain security

and protect the flow of goods into

the ports of Los Angeles/Long Beach,

New York/New Jersey and Seattle/Tacoma

from foreign ports.

Working with global shippers and

U.S. authorities, Unisys supply chain

and security experts fully assessed

gaps, threats and vulnerabilities at

supply chain nodes in Pakistan,

Sri Lanka and the U.S., developing

process blueprints incorporating RFID,

GPS, cellular and sensor technologies.

Results

• Increased protection against theft,

diversion and terrorism

• Clearer insight into the location and

condition of goods

• Greater compliance with trade and

security regulations

• Increased supply chain flexibility and

shipping reliability

“Unisys really has the back-

ground in managing RFID

and intelligence on a global

level. They were a perfect

partner to work with on this

particular initiative. They had

credibility that nobody else

brought to Purdue Pharma.”

Aaron Graham

Vice President and

Chief Security Officer

Purdue Pharma

The Purdue system “could

serve as a national model

because it is the first to

comply with pending state

legislation.”

The Wall Street Journal

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Pharmaceutical Productsand Services Company:Streamlined Access

Business Issue

Move to a VPN infrastructure with

Public Key Infrastructure token to

replace existing SecurID tokens.

To access the new network, the

sales force was required to validate

personal information and sign off

on a subscriber agreement.

Unisys delivered a Remote Access

Managed Services (RAMS) solution

that streamlined the process

for sales reps, allowing them to

digitally sign subscriber agreements

through a secure intranet, instead

of making phone calls or faxing

signed agreements.

Results

• Reduced IT service and

support costs

• Reduced security risk

• Increased employee productivity

Track & Trace: Built on a history of secure business operations:

Since 1994, Unisys has managed the world’s largest

RFID-based network for the U.S. Department of Defense.

The network tracks containers of food, medical supplies

and ordnance at 1,500 nodes in 25 countries every day,

speeding the movement of supplies with increased supply

chain flexibility and saving taxpayer dollars.

Leading LaboratoryTesting and AnalysisCompany: AutomatedProvisioning

Business Issue

Streamline and automate error-prone

manual account provisioning processes

to ensure compliance with HIPAA,

21 CFR Part 11, and Sarbanes-Oxley.

Further, the company was also looking

to reduce overhead costs and stream-

line security administration processes.

Unisys performed a full assessment

of provisioning processes to define

requirements and architect a solution

to meet specific IT and business

needs and objectives.

Results

Upon implementation, the company

will realize:

• Improved ability to comply with HIPAA,

21 CFR Part 11, and Sarbanes Oxley

• Increased security across systems

and applications

• Reduced administrative costs and

increased user productivity

Large HealthcareProvider: Strengthened,Smoother Compliance

Business Issue

In designing and deploying a next-

generation infrastructure, the company

realized that solid security and identity

management were critical to meeting

regulatory mandates such as HIPAA.

Unisys led a team of partners

managed by Microsoft in completing a

comprehensive assessment, roadmap

and high-level functional and technical

requirements for a full identity and

access management solution.

Results

Upon implementation, the company

will realize:

• Better ability to comply with HIPAA

• Enhanced information security control

• Increased user productivity

• Reduced administrative costs

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Sanofi -Aventis: Increased Customer Intelligence

Business Issue

Increase customer intelligence, strengthen customer loyalty,

identify market opportunities and increase productivity of

mobile sales reps.

Unisys tailored sales force automation and BI solutions to

support YouNiqueTM, an innovative customer loyalty program

that ensures consistent messaging across multiple channels

and touchpoints. Disparate customer databases were

consolidated and integrated with back-office systems and

110 field sales people gained PDA access to key data.

Results

• 40% customer participation in new loyalty program

• Enhanced performance measurement and reporting

via better access to sales data

• Improved customer intelligence

• Increased returns on marketing campaign investments

Solvay: Improved Data Quality andPhysician Targeting

Business Issue

Gain competitive advantage against bigger rivals via improved

physician targeting, greater sales force effectiveness and

advanced customer intelligence.

Unisys created comprehensive CRM and BI strategies to

integrate multiple data repositories to create single customer

views and implement advanced BI and analytics tools for

improved reporting and targeting.

Results

• 400% gain in monthly data processing volumes

• 20% cost savings in sales operations

• 66% reduction in report production time

• Significant data quality improvement

“We perceive Unisys mainly as a strategic

business partner.” Angelo Zanibelli

CEO and General Manager

Sanofi-Aventis OTC Italia

Visibility in ActionThe full range of Unisys solutions for HLS organizations deliver bottom-line business benefits

based on visibility. From 360-degree customer views and improved sales force effectiveness,

to secure and reliable support for vital IT systems, Unisys experts help you drive more value

from investments in technology and process optimization.

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Quest Diagnostics: Lower Costs and Improved Service

Business Issue

Increase data center performance and volume, reduce

operating costs, and improve flexibility to accommodate

mergers and acquisitions.

Unisys designed, migrated and deployed a secure Internet

infrastructure with minimal downtime, and now provides

24x7 help desk and desk-side support for 13,000 users,

including a program management office.

Results

• 12% reduction in monthly service costs

• Projected savings of $12 million over the life of the contract

• 95% first call resolution

• Reduced average answer time by 40+%

• Increased strategic focus for IT organization

Innovative, Mid-Sized Pharma: Seamless Data Integration

Business Issue

Consolidating customer data from multiple channels

to enable better customer service and more effective

marketing campaigns.

Unisys experts delivered a full assessment of current

CRM operations, reengineered key customer-facing

processes, integrated data from legacy systems into new

CRM tools and applications, and upgraded IT infrastructure

to support a multimedia contact center.

Results

• Increased efficiency in sales analysis and customer targeting

• Enhanced service by presenting “one face” to customers

• More flexible contracting/pricing alternatives

• Enhanced campaign effectiveness

• Improved accuracy in sales compensation

“One of the big benefits of looking at Unisys was their nationwide coverage

to match all of our sites across the country as well as their flexibility in

meeting our demands, our customer requirements. They really understood

our customer requirements and came back with aggressive service levels

to help meet our customers’ needs.” Jim Cunneen, Senior Account Manager,

Corporate IT, Quest Diagnostics

These are the benefits that Unisys solutions

have delivered for HLS leaders and innovators

around the world. Our solutions include:

Anti-Counterfeiting and Secure Supply Chain

• Guardian Anti-Counterfeiting: securing the supply chain

and protecting patients, brands and strategic investments

with advanced prevention, detection and response

capabilities, proactive monitoring and identification

of suspicious patterns, smart packaging for pallets,

cases and individual items – featuring the right mix of

technologies, from Datamatrix to RFID and sensors.

• Enterprise Security: protecting customers, systems, data

and facilities based on advanced tools and technologies,

like RFID, biometrics, sensors and proactive monitoring.

• Supply Chain Management: enhancing performance

with enabling tools and technologies, process re-design

for in-transit visibility, virtual warehousing, partner /supplier

relationship management and asset tracking.

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High-Value Solutions, Real-World ValueLower and more predictable IT and logistics costs. Faster, leaner and more flexible supply chains.

Smaller inventories. More reliable and secure operations. More productive sales and service

operations. Enhanced targeting and campaign management. Improved sales force effectiveness

and productivity. Clearer, more actionable insights about customer value and behavior. Increased

responsiveness to customer needs and shifting market conditions. Increased insight into

performance. More accurate forecasting and reporting. Stronger protection against counterfeiting,

theft and diversion. Reduced operational and regulatory risk.

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Customer Visibility

• Sales & Marketing Effectiveness: creating holistic customer

views and multi-channel visibility for targeted messaging

and personalized service – based on sales force automation,

CRM strategy and alignment, process optimization, channel

mapping, CRM architecture and infrastructure, and customer

data integration.

• Business Intelligence/Analytics: enabling more effective

customer targeting and decision making through advanced

segmentation, predictive customer modeling and behavior

analysis, reporting and performance management.

We provide a full range of services – from assessment, strategic

planning and business case development, to lab testing, pilot

design and implementation, to data management and synchro-

nization, to infrastructure managed services and support.

Additionally, we have deep expertise and high-value technology

solutions and services for:

• Real-Time Infrastructure: unprecedented infrastructure flexi-

bility, scalability and processing power in the data center and

beyond – based on virtualization, adaptive computing, next-

generation scanning, and world-class servers and hardware.

• Application Management Services: from strategic planning,

advisory services and transformation; development, testing

and integration; hosting, maintenance, program management

and outsourcing; “on-demand” access to expertise and serv-

ices for Open Source, Microsoft, SAP and Unisys applications.

• Outsourcing: reliable, best practices-based outsourcing

programs that don’t sacrifice productivity, security or

performance – application outsourcing, BPO, IT outsourcing,

technology support and maintenance.

The Unisys Difference: 3D Visible Enterprise

With the Unisys 3D Visible Enterprise approach, HLS

organizations can clearly see the cause-effect relationships

between the core dimensions of their business – strategy,

process, applications and infrastructure.

The 3D-VE approach gives our clients the ability to see the

results of decisions and investments before they make them.

We use 3D Blueprints – including proven process models,

workflow templates, best practices and reusable code –

to minimize risk, reduce implementation cycles and replicate

success across business units, product lines and geographies.

We have developed many targeted, HLS-specific 3D Blueprints,

including supply chain visibility, anti-counterfeiting systems,

CRM and BI.

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Why Unisys?

Why do leading healthcare and life sciences organizations

choose Unisys as a trusted business and technology

partner for secure business operations?

• Strong, long-standing relationships and a successful track record

with leading HLS organizations

• Leadership and influence with major industry groups, standards

organizations, and research and academic institutions

• Services and solutions that are strategically on-target, highly pragmatic,

and deliver real-world results aligned to core business needs

• Deep and broad expertise in evaluating, selecting, implementing

and integrating technologies – including infrastructure, applications

and data repositories – for better data access and management

• Decades of experience creating end-to-end visibility across global

supply chains, including the world’s largest RFID-based network

• Global delivery capability with experts on the ground and consistent

processes from Asia Pacific to Latin America

• Our proven 3D-VE approach shows clients the results of decisions

and investments before they make them; plus, with Blueprints

comprising process models, reusable code and best practices,

clients decrease implementation risk and timelines

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To learn more about

Unisys and our solutions

and services for the

Healthcare and

Life Sciences industries,

visit us on the Web at:

www.unisys.com/commercial

To learn more about Unisys and our solutions and services for the

Healthcare and Life Sciences industries, visit us on the Web at:

www.unisys.com/commercial

Specifications are subject to change without notice.

© 2006 Unisys Corporation

All rights reserved.

Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein

are acknowledged to be the trademarks or registered trademarks of their respective holders.

Printed in U S America 11/06

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