About Aer Lingus

Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland

and is a company steeped in history. The now world-famous shamrock

which adorns the tailfins of the Aer Lingus fleet is one of the most iconic

symbols of Ireland around the globe.

The airline has a worldwide reputation for caring, friendly staff, a superior

quality of service and value for money. It is this ‘Smart Flies” that sets Aer

Lingus apart from its competitors and resonates with customers around the

world. Aer Lingus was founded by the Irish Government in 1936 to provide

air services between Ireland and the UK. Its name is derived from the Irish

‘long’ meaning ‘ship’ and is therefore translated as ‘Air Fleet.’

79 years on, Aer Lingus continues on its mission to connect Ireland with the

world by offering award winning customer service at great value fares. Aer

Lingus has recently become a member of the IAG (Internal Airlines Group)

where it is expected to grow to new levels.

Aer Lingus further enhances connectivity options to the USA, Canada

and the UK, through its airline partners: Stobart Air (operating Aer Lingus

Regional), Jetblue Airways and United Airlines.

It is now easier than ever to connect continental US destinations with the

UK, Europe and Ireland via JFK New York, Boston, Chicago, Washington,

Orando, Hartford, LA & Toronto.

The Airline currently

operates a fleet of 47

modern Airbus and leased

Boeing aircraft and

carries over 10.6 million

passengers per annum

on mainline and Regional

franchise services.

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Aer Lingus DevOps

Aer Lingus has 500 staff including developers, testers and analysts who

are collectively responsible for strategically important projects such as the

ongoing development of the Aer Lingus website and ensuring industry

regulator changes are applied.

Background

In terms of tools Aer Lingus was using Bugzilla for all bug tracking

tasks, Microsoft Excel for test cases and Microsoft Word to document

requirements. It became a key requirement that Aer Lingus implemented a

new tool that would allow better collaboration and centralised management.

Aer Lingus evaluated a number of industry leading tools but felt they were

too cumbersome for their requirements. In order to provide the flexibility and

agility required, Aer Lingus selected the Atlassian tool suite and chose to

work with world leading Atlassian Experts, Clearvision.

The solution

Clearvision worked closely with the Aer Lingus team to help scope project

requirements, implement the solution, and provide ongoing training, support

and guidance.

Atlassian’s JIRA and Confluence ticked all the boxes for Aer Lingus. As

Spectrum, Clearvision’s collaborative PaaS solution, integrates these tools

with the rest of the Atlassian stack as well as third party components, Open

Source tools, and hosting services, it was the clear solution.

Aer Lingus is now able to track overall project statuses in one place and

have complete traceability from user story to epic.

- Rory Murphy - Senior Test Lead & JIRA Admin

“These tools have now gone from where we log bugs to business critical very quickly” ”COPYRIGHT © CLEARVISION-CM 2015 CLEARVISION CASE STUDY, AER LINGUS - PAGE 2

Hosting

In order to achieve its goal of delivering high quality software on time, Aer

Lingus also chose Clearvision’s hosting services. This fully managed hosting

solution includes expert support, eliminating upfront data center costs and

gaining high availability and resilience, as well as inclusive backup and

storage services. By choosing Clearvision for hosting, Aer Lingus benefits

from added functionality in comparison to Atlassian On Demand services,

such as LDAP integration and complete flexibility around Atlassian plugins.

Support

Although Aer Lingus has an experienced and dedicated JIRA admin team,

there was still a key requirement for expert support to support Aer Lingus’

Atlassian user base. Clearvision provides guaranteed coverage for Atlassian

and Open Source tools, 24/7 coverage, and unlimited support tickets.

Clearvision operates a dedicated support team specialising in supporting

Atlassian enterprise customers which has become an extension of Aer

Lingus’ internal team. This has allowed Aer Lingus to focus efforts on value

add activities with the knowledge that Clearvision’s dedicated support team

is available as and when required.

Now and the future

Aer Lingus has been using this environment for 18 months and has

found it integral in helping the company move forward its major software

development projects, such as the release of a new version of the Aer Lingus website. As more people use the platform, the more they see its potential.

Aer Lingus is now exploring what else it can be used for in other areas of the

organisation and start exploring what else it can be used for in areas of the

business, including: Project Initiation Documentation, Commercial Business

Development, Call Centre site issue tracker, and also other website and non-

website projects.

“With Clearvision’s support and excellent turnaround time on any support tickets raised we have managed to have very little impact to end users” ”- Stewart Hand – Digital Analyst & JIRA Administrator

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Complete solution summary

AtlassianJIRA Software, Confluence, Bitbucket Server, Bamboo, Crowd

ClearvisionSpectrum

ZephyrZephyr plugin for JIRA

Open SourceGit

For more on Clearvision’s Atlassian Services:

Click here

COPYRIGHT © CLEARVISION-CM 2015 CLEARVISION CASE STUDY, AER LINGUS - PAGE 4