About Aer Lingus
Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland
and is a company steeped in history. The now world-famous shamrock
which adorns the tailfins of the Aer Lingus fleet is one of the most iconic
symbols of Ireland around the globe.
The airline has a worldwide reputation for caring, friendly staff, a superior
quality of service and value for money. It is this Smart Flies that sets Aer
Lingus apart from its competitors and resonates with customers around the
world. Aer Lingus was founded by the Irish Government in 1936 to provide
air services between Ireland and the UK. Its name is derived from the Irish
long meaning ship and is therefore translated as Air Fleet.
79 years on, Aer Lingus continues on its mission to connect Ireland with the
world by offering award winning customer service at great value fares. Aer
Lingus has recently become a member of the IAG (Internal Airlines Group)
where it is expected to grow to new levels.
Aer Lingus further enhances connectivity options to the USA, Canada
and the UK, through its airline partners: Stobart Air (operating Aer Lingus
Regional), Jetblue Airways and United Airlines.
It is now easier than ever to connect continental US destinations with the
UK, Europe and Ireland via JFK New York, Boston, Chicago, Washington,
Orando, Hartford, LA & Toronto.
The Airline currently
operates a fleet of 47
modern Airbus and leased
Boeing aircraft and
carries over 10.6 million
passengers per annum
on mainline and Regional
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Aer Lingus DevOps
Aer Lingus has 500 staff including developers, testers and analysts who
are collectively responsible for strategically important projects such as the
ongoing development of the Aer Lingus website and ensuring industry
regulator changes are applied.
In terms of tools Aer Lingus was using Bugzilla for all bug tracking
tasks, Microsoft Excel for test cases and Microsoft Word to document
requirements. It became a key requirement that Aer Lingus implemented a
new tool that would allow better collaboration and centralised management.
Aer Lingus evaluated a number of industry leading tools but felt they were
too cumbersome for their requirements. In order to provide the flexibility and
agility required, Aer Lingus selected the Atlassian tool suite and chose to
work with world leading Atlassian Experts, Clearvision.
Clearvision worked closely with the Aer Lingus team to help scope project
requirements, implement the solution, and provide ongoing training, support
Atlassians JIRA and Confluence ticked all the boxes for Aer Lingus. As
Spectrum, Clearvisions collaborative PaaS solution, integrates these tools
with the rest of the Atlassian stack as well as third party components, Open
Source tools, and hosting services, it was the clear solution.
Aer Lingus is now able to track overall project statuses in one place and
have complete traceability from user story to epic.
- Rory Murphy - Senior Test Lead & JIRA Admin
These tools have now gone from where we log bugs to business critical very quickly COPYRIGHT CLEARVISION-CM 2015 CLEARVISION CASE STUDY, AER LINGUS - PAGE 2
In order to achieve its goal of delivering high quality software on time, Aer
Lingus also chose Clearvisions hosting services. This fully managed hosting
solution includes expert support, eliminating upfront data center costs and
gaining high availability and resilience, as well as inclusive backup and
storage services. By choosing Clearvision for hosting, Aer Lingus benefits
from added functionality in comparison to Atlassian On Demand services,
such as LDAP integration and complete flexibility around Atlassian plugins.
Although Aer Lingus has an experienced and dedicated JIRA admin team,
there was still a key requirement for expert support to support Aer Lingus
Atlassian user base. Clearvision provides guaranteed coverage for Atlassian
and Open Source tools, 24/7 coverage, and unlimited support tickets.
Clearvision operates a dedicated support team specialising in supporting
Atlassian enterprise customers which has become an extension of Aer
Lingus internal team. This has allowed Aer Lingus to focus efforts on value
add activities with the knowledge that Clearvisions dedicated support team
is available as and when required.
Now and the future
Aer Lingus has been using this environment for 18 months and has
found it integral in helping the company move forward its major software
development projects, such as the release of a new version of the Aer Lingus website. As more people use the platform, the more they see its potential. Aer Lingus is now exploring what else it can be used for in other areas of the
organisation and start exploring what else it can be used for in areas of the
business, including: Project Initiation Documentation, Commercial Business
Development, Call Centre site issue tracker, and also other website and non-
With Clearvisions support and excellent turnaround time on any support tickets raised we have managed to have very little impact to end users - Stewart Hand Digital Analyst & JIRA Administrator
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Complete solution summary
AtlassianJIRA Software, Confluence, Bitbucket Server, Bamboo, Crowd
ZephyrZephyr plugin for JIRA
For more on Clearvisions Atlassian Services:
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