Diksha Technologies

Telecom Software Development & Consulting Services

©Diksha. 2012. Confidential. All Rights reserved. 1

Introduction to Diksha

Diksha’s Expertise & Excellence

Rich IP Stack

Engagement Models

Way Forward

Case Studies & Credentials

Contents

A well established telecom software professional services provider among

almost all leading System Integrators in India, with proven service track record of

more than 11 years

Diverse and strong customer base with long term relations. A few of the key

relationships include servicing IBM for over 9 years, TCS for more than 6 years,

Accenture for over 5 years, Capgemini and Wipro for around 2 years

Caters to a wide range of technologies within the Telecom Billing and CRM domain.

Diksha helped one of its customers migrate 13 countries data into a single billing

instance with 90% of offshore work. (More than 60+ consultants have been deployed

across User Acceptance Testing, System Integration Testing, Development and Operations

Support activities. Apart from migration, production support, post-migration support,

automation of billing operations, testing and managed services)

Well trusted company among SIs’ and Telcos - known for its technical prowess in

undertaking challenging projects and delivering well under the timelines

Winner of Red Herring 2011 Top 100 Asia. The Top 100 are evaluated on both quantitative and qualitative criteria, such as

financial performance, technology innovation, quality of management, execution of strategy, and integration into their

respective industries

Ranked 26th among the 50 fastest growing technology companies in India by Deloitte for the year 2010. With CAGR of 49.9%

over the past five years in the Indian telecom market

Awarded Fastest 500 in Asia Pacific by Deloitte for the year 2010 based on the growth rate of 164.7% over past 3 years.

Diksha Business

Telecom Software Professional

Services

End-to-End Solutions

Implementation

Telecom Software

Product Development

Diksha Technologies India – An Established Market Player

Outsourced Product

Development

Diksha has the largest team on technologies like Kenan in Asia Pacific adding to its large pool of telecom experts

3

Diksha

Technologies

Kenan

Oracle Solutions

Centre Of Excellence

Centre Of Excellence

Process Process

Flexible engagement models enables most apt

service delivery to meet customer requirements and

to mitigate various business scenarios

o Partnering as an End-To-End solution provider

ensures Quality of Service through delivery

assurance by Diksha’s program management

team

o Engaging as a niche technology consultant, the

client has a leverage of keeping its IT

ecosystem intact and yet ensuring timely and

under budget service delivery

Technology Centre-Of-Excellence in Kenan and

Oracle solutions, offers the customers best in class

technical solutions and surety of service

To ensure QoS (Quality of Service) Diksha follows

CMMI for Services as a standard operating procedure,

which is a widely accepted process model based on

industry best practices. It helps in seamless

integration with customer processes and provides

ease of interaction among various business units at

both, the customer & vendors

Diksha software products are built using Agile

Software Development Methodologies and ensures a

timely and client-valued functionality (feature)

driven software

Human resources, being the core of the business, are

provided utmost importance and various modern

practices are followed within Diksha which has

resulted in low attrition rates

Diksha Consulting

– Successful Operating Model

4

5

Diksha’s OSS/BSS Practice

Tier 1 Software Vendors

Tier 1 System Integrators

Top Telecom Operators

Diksha Technologies Telecom Software

Development & Consulting Services

Implementation/ Managed Services

Project-based Delivery

Time and Material

Fixed-Price Capacity Model

Product enhancement

Core Feature enhancement

Localization

Utility development

Aging product support

Offshore Support

Configuration/Testing BaU operations

Development activities

Strong global team

working across all

regions 24/7

Flexible onsite-

offshore model for

delivery

Customer first is

our mantra to

success

Quality is embedded in

Diksha’s execution process

framework and we are on-

track in receiving CMMI

level 3 certification

Subject Matter Experts

(SMEs) across all major

technologies

Consistently

delivering projects

on time while

meeting quality

standards

Telecom

Specific IP

CMMI, Quality

Assurance

Delivery

Responsibility

Offshore

Development

Best Technical

Resources

Global Reach

TIBCO Gold Consulting Partners

Oracle Gold Partners

Telecom Billing Professionals

Customizable proprietary toolset

which can help automate your day to

day tasks in the telecom ecosystem

Value Proposition

Business

Continuity

Value Proposition

Rich Intellectual Property

Our stack of innovative proprietary tools enable enterprise-wide functional

integration, seamless data exchange and provide a framework for automation

of tasks. This powerful stack of products enhances the quality of service and

improves overall efficiency.

Billing System Migration

We have handled various migration/upgrade projects across technologies and

systems including Kenan, Amdocs, BRM, CSG, LHS etc. Notably we migrated

13 different instances to a single instance successfully, transferring business

critical data to new systems while maintaining existing functionality.

Billing System Configuration

We have aligned products with business objectives. Our expertise in

configurations have helped Telcos to define and configure new offerings and

pricing to comply with changing business needs, at minimum time to market.

Value Proposition

Production and Operations Support

Our large team of specialists with a leading operator has supported business-

critical processes and systems whilst meeting high performance benchmarks.

Our impeccable service delivery for the past 3 years has earned a renewal of

further 5 years

Application Integration & Management

Integration projects can be very challenging and complex. We ensure smooth

transition from project deployment through to operations. We have

successfully integrated more than 100+ integration points for a Telco and

maintained large number of custom applications in the eco system.

End-To-End Quality Assurance

We provide End to End QA services including Functional, Regression,

SIT, and UAT. We have delivered various end-to-end QA projects in

on-site/off-shore model for the last 8 years.

Introduction to Diksha

Diksha’s Expertise & Excellence

Rich IP Stack

Engagement Models

Way Forward

Case Studies & Credentials

Our OSS/BSS Capabilities

ORDER ENTRY BILL VIEW ORDER STATUS

PRODUCT CATALOG

TESTING

PRODUCT CONFIG

PRODUCT DEVELOPMENT

ACCOUNT MGMT

IVR SCREEN POP

CUSTOMER PORTAL

COLLECTIONS USAGE RATING

SETTLEMENT ADJUSTMENTS

WORK FORCE MGMT ORDER

MANAGEMENT PROVISIONING

INVENTORY

MANAGEMENT

FAULT/TROUBLEMGMT

SERVICE ACTIVATION

TELECOM BILLING & CRM

BSS

OSS

WORKFLOW ENGINE

SCHEDULING

ACCESS TO DOMAIN SPECIFIC DATA AT AN ENTERPRISE LEVEL

FUNCTIONAL INTEGRATION WEB SERVICES

GRAPHICAL WORKFLOW MODELING MONITORING AUDIT DOMAIN AGENTS

Diksha IP Framework

Diksha Consulting in these domains

Diksha IP along with Consulting skills can be leveraged in these domains

Comverse Skills – Pen Picture

Diksha’ Comverse vertical has been achieving various milestones in the

domain of global Consulting and Managed Services

We have a very strong presence among telcos for delivering

Kenan related projects from past 12 years

We have one of the largest team of Kenan professionals in the

Asia Pacific region

Our team of Kenan subject matter experts have specialists in

areas like Migration, Integration, Testing (Unit, Application, SIT,

UAT, PAT), Customization, Development, Apps & Ops Support

We have serviced our clients with customer bases of 7 million to

10 million

We have successfully delivered multiple End-To-End migration

projects exclusive to Kenan FX, across a varied range of

customers spread over the globe

Diksha has been the sole partner to customers like Colt and

TelstraClear for handling their End-To-Migrations and also to

manage their Business-As-Usual operations

Kenan Footprints

Introduction to Diksha

Diksha’s Expertise & Excellence

Rich IP Stack

Engagement Models

Way Forward

Case Studies & Credentials

Diksha’s Rich IP Tool

Our IP empowers you with the right infrastructure/tools to evolve your eco-system to the next level

Enterprise Level:

> Help functionally integrate various systems in a Telco eco-

system. It provides enterprise-wide data flow management

and integrations; it connects functional data points and

exposes functional units as web services.

> Help automate non-core processes/workflows in a billing

environment; (processes other than what the native billing

system does by itself).

> Mundane tasks can be identified and automated

> Custom scripts can be organised better; This helps

save huge costs during Migrations/Upgrades

> Reduce man-effort in verification and data validation.

> Custom-build new functionalities as plug-ins and execute

through the platform

Using our strong billing knowledge and experience we have built a powerful IP to aid various OSS/BSS tasks.

Custom Tools - Billing

ONE-TOUCH BILLING: Diksha proposed,

developed and deployed a ‘one-touch’

billing solution to one of our customers.

Billing operations are entirely automated

with self-healing/ Auto Resolving

capabilities. We reduced the total bill run

time by 20 hours by removing redundant

processes, implemented smart

workarounds to reduce load and optimized

pre-bill/post-bill operations. This entire

operation is not manned and is initiated

with the push of a button.

AUTOMATED TESTING TOOL: ATT can

execute test scripts and capture the test

results repeatedly with minimal effort and

no variation from test to test. It can

compare current results to previous results

more quickly and accurately increasing the

chances that a defect won’t be overlooked

Diksha’s Rich IP Tool

Our IP provides you with a wide range of tools which can give you significant cost savings and help retain knowledge

in-house

DIKSHA’S – COMMUNICATION AGENTS

TESTING

ENVIRONMENT

DEVELOPMENT

ENVIRONMENT

CRM

ERP BILLING

ENGINE

ACCOUNT

MGMT

DIKSHA IP FRAMEWORK

Provides a single Infrastructure to access enterprise wide software

components, simplifying complex BSS/OSS integrations. Front-office

applications communicate under a common framework. Its pluggable

nature eases replacement/upgrade of BSS/OSS and other

components.

Custom Tools - Billing

LOG ANALYSER: This tool reads the

logs in the production environment

and put relevant details in the DB. The

team saved significant amount of time

during RCA or debugging.

IDENTIFY FALLOUTS: This tool

generates a .XLS report of all the stuck

orders across environments. This tool

reads and scans the db with

predefined queries which are stored in

DB or properties file.

BILL INVOICE FORMATTER: Our

invoice formatter module can produce

a high number of invoices compared to

traditional invoicing solutions. This

tool was specifically designed to

produce invoices quickly with style

sheet based formatting rules.

Introduction to Diksha

Diksha’s Expertise & Excellence

Rich IP Stack

Engagement Models

Way Forward

Case Studies & Credentials

Engagement Models

Option 1: Implementation Partner

Engage Diksha as one of your implementation partners handling End-

To-End implementations

o Engaging Diksha directly would bring a vendor with expert-level

knowledge who can contribute to the projects at various levels.

Diksha is capable of handling technically demanding complex

projects and is not bound by project sizes.

o Being a telecom BSS/OSS focused technology company, we have

extensive knowledge and experience in large telecom deployments.

Our experience is entirely in telecom OSS/BSS, placing us on par

with some of the biggest players in the industry

o Diksha will work on a delivery-based compensation model, thus

reducing financial risks

o We would employ our IP tools optimizing project delivery, resource

usage and cost showing you quantifiable benefits over a period of

time

o Modern approach and innovative practices which provide tangible

business benefits

o We undertake complete ownership of project delivery with

performance attached rewards or penalties

Our philosophy of “Client Success” permeates the way we approach every client relationship. We

do whatever it takes to make our clients successful and we always seek to intimately understand

their organisation, business and customers.

We have proactively suggested various engagement models. We are open to alternative models;

our approach would be to actively work with you to define and adopt the best way forward.

Engagement Models

Option 2: Partner With Your Preferred Vendor

Engaging Diksha through any of your preferred vendors

o Diksha can actively work through any of your empanelled

preferred vendors. Our capabilities along with your vendor’s

know-how of how you operate can produce quick results

Option 3: Phased-Approach

Employ Diksha in a phased manner with rapidly increasing

magnitudes of scale

o The engagement can be at a much reduced scale initially. As

you see significant progress in the relationship and the value

add that we provide, magnitudes of scale can be rapidly

increased

o A mid-size engagement initially can help Diksha to present its

capabilities well and produce quantifiable results.

Key Differentiators: Diksha Edge

Diksha Advantage:

Our advantages are our key differentiators:

o IP Tools: We have our extensive IP tools stack which are

based on our experience of offer effort and cost reduction

to our customers

o Infrastructure: Bangalore, India based product

development facility

o Global Reach: With our global presence, our customers

benefit from True Global Delivery

o Scalability: With our extensive billing experience and

large team of SMEs, Diksha can cross-train billing

resources, enabling us to scale immediately to the

required number

o High ROI: Our integrated solution of flexible engagement

models and automation tools provide large savings for our

customers

Introduction to Diksha

Diksha’s Expertise & Excellence

Rich IP Stack

Engagement Models

Case Studies & Credentials

Way Forward

Case Studies Diksha IP Makes A Difference With A Top Tier Telecom Operator

Diksha IP deployed

Major European

Telecom

Challenges

Increased Activity in Development, Testing and Billing Operations

Offshore solution for Migration of 13 billing Instances in separate legacy systems to reduce TCO

Implementation of associated upgrades and support existing environment

1.

2.

3.

Diksha IP

Collaborated with Diksha

Technology & People UAT, Migration, Post-Migration Support, Go-live

Support, Configuration, Integration, Testing, PMO,

API Development

Managing Services

Provision of innovative solutions &

implementation of best practices

Entire billing operation was automated and time reduced by 58% from 48 hours to 28 hours. One-touch Billing provides a

self-healing mechanism to ensure optimized billing and importantly the ‘knowledge’ is retained in the system

Diksha IP helped remove redundancies within the system that were causing delays and provided critical billing data on-the-

fly to business through a secure and an easy-to-use web interface

Implementation of

One-touch billing,

on-the-fly reports &

pre-bill

Successful Migration

Single billing Platform

Outcome

20

Post TR 1.0, Diksha resources have been part of the L4 support, production support (includes Kenan

and Siebel) and the integration support team.

Part of Design, Development and Testing teams (which include Application Testing, Application

Integration Testing, System Integration Testing, Combined Acceptance Testing) as part of release 1.0 .

Post Migration from legacy billing system to Kenan FX 1.2, Client wanted to ensure that all Kenan

modules were working properly.

Diksha started working on the transformation program for the client from release 1.0

We have been actively involved in delivering services since project inception

We successfully carried out all the responsibilities assigned to us during the projects.

Diksha helped the client build Real-Time solutions and interfaces apart from providing configuration,

post migration support and other activities .

Objective

Solution

Responsibilities

Results

Case Studies Kenan– Australian Telco

22

Migrate existing billing system Kenan 9.1 to Kenan FX 2

Integrate more than 100 points and ensure seamless data flow into Kenan

Realign and Configure wholesale, business and residential plans

Managed Services covering Billing, IT Operations, IT Helpdesk, Application Support, Release Management, Configuration &

Development and Operational Reporting.

Objective

To cater to customer requirements Diksha applied the D3(Dissect, Design, Deploy) approach which was synonymous to

client’s Build-Operate-Transfer

Diksha deployed an onsite-offshore model to manage costs effectively

Migration and Integration projects were run by two parallel teams working out of different locations around New

Zealand.

BaU Configuration team was trained in parallel to seamlessly continue operations post go-live

Solution

Diksha earned appreciation from one and all for integrating more than 100 points in record time. Our team was

successful in breaking down this complex requirement into simple solutions. This work included interfacing with various

teams, reviewing and revamping old code base, documenting new solutions.

The client was one of the operators to go-live with Kenan FX 2 with the least hassle. All tasks were completed with high

accuracy with minimal change to the original timelines plan.

Diksha handles client’s entire configuration requirements and production support activities in the new system today.

Results

Kenan FX 2 - Covering all modules including Kenan Invoice Designer.

Jakarta Struts; Oracle, PL/SQL, Java / JSP / SQL / Perl; ASP.NET, ICSS, Clarify CRM

Technology

Case Studies Kenan – New Zealand Telco

Credentials

Introduction to Diksha

Diksha’s Expertise & Excellence

Rich IP Stack

Engagement Models

Way Forward

Case Studies & Credentials

Way Ahead

If

You are convinced that

Diksha can add value to

your organization

Need more information

to aid your decision

making

CORPORATE OFFICE #69, 2nd Floor, JP-DJ Arcade,

Millers Road, Bangalore 560 052

Karnataka, India

Phone: +91 80 4333 6222

Fax: +91 80 4333 6245

AUSTRALIA 401/14 Shoreline Dr

Rhodes, NSW 2138

Phone+61451045975

USA 3223, Route 38,

Suite 202, Mount Laurel

New Jersey 08054

United States of America

Voice: 856-206-0472

SINGAPORE No. 120, Telok Ayer

Street, Singapore (068589)

Phone: +65 62426533

Abhinav Mishra

) +91 98454 20073

* abhinav@dikshatech.com

4 www.dikshatech.com

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