About dotdigital in the

NFP sector

Matt Beaver

Commercial Account Excecutive

About dotdigital

• A global business with a UK headquarters

• 340+ employees. Offices in 14 countries

• Formed in 1999. Listed on AIM in 2006

• Now called dotdigital Engagement Cloud

Associations & Partnerships

Connect

CRMEcommerce

Offline Webhooks

Empower

A.I. Automation Collaboration Personalization

Profiling Reporting Segmentation

Communicate

Ads

Chat

Email

Mobile

SMS Social

Web

Cross-channel Customer engagement platform

Customer

EngagementOmnichannel.

Behavioral.

Relevant.

Transactional CommsSystem led.

Alerts. Reminders.

Notifications.

Marketing

AutomationInterface controlled.

Scaled marketing.

Action-based.

Conversational

Messaging1-2-1 and Realtime

interactions.

Personal.

Engagement Cloud

uniquely offers all

three core areas in

customer

engagement.

Established in the ecosystem

dotdigital has successful

partnerships with many

companies you may

already work with.

ECOMMERCESEARCH

DATA

LOYALTY

& UGC

ORDER MGMT CRM

PAYMENTS

TAX & SHIPPING

PERSONALIZATIO

N

Not for Profits

Make every touchpoint count. Make every experience invaluable.

• Avoid silos by connecting data

• Create messages that matter to the individual using personalisation

• Encourage regular contributions with triggered campaigns and nurturing

• Identify and target unengaged members with segment templates and

automated win-back programs

• Use customer data to retarget across social networks

• Notify members of important news and upcoming fundraisers via SMS and

mobile push

SECTOR EXPERIENCE

A handful of our customers from the Not For Profit sector

NFP and Charity customers

Peoplepower

Learning & ServiceEmpoweringtechnology

The dotdigital difference