About ITyX (Handout_EN)

© ITyX Solutions AG | 2012 Seite 1

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analyze. process. discover. Automating business processes in your mailroom (ECM) and contact center (CEM)

ITyX Group


Higher market dynamic through change: How wireless Internet accelerates communication and transforms the service economy.

Learning to Understand Content Processing text-based business transactions efficiently

›! Renaissance of the „written word“ The prevalence trend of the “written word” will continue thanks to the ubiquitous availability of mobile Internet.

›! Invisible service communication Smart grid, smart cars, our networked lives: in the future, many everyday tasks will be done automatically.

›! Knowledge is the key to a digitalized next-generation service economy In order to efficiently capture inquiries from customers and partners and convert them into business processes, organizations need to be able to understand text-based content and process it mostly automatically.


ITyX solutions are based on new artificial intelligence (AI). They analyze text-based data, adapt the way humans process data and content and garner dynamic knowledge from it.

Learning to Understand Content Processing text-based business transactions efficiently

Documents Emails Online requests Social media

Identify Validate Extract Automate

Business process management Input management Knowledge management Response management

!


Text Mining Software is the key to a largely automated next-generation service economy. ITyX solutions learn from human behavior and adapt to the way human agents interpret and use data.

Company & Portfolio of solutions


ITyX develops and integrates solutions that combine all text-based contact channels and media on one modular, adaptive processing platform.

Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy



ITyX’ modular solutions are based on a centralized knowledge base and workflow platform. They automate data processing (ECM) and customer communication (CEM).


Areas of application: ITyX solutions are not limited to managing communication. They also “understand” and process content.



Scope: Optional ITyX modules cover the entire process of capturing data and content.



ITyX solutions are being used internationally, and they are language-independent, multi-client capable and scalable to any need.

Installations Partner Partner & Installations

ITyX Locations"



Since 2011, ITyX offers a “starter” solution for email management – VERA.



ITyX solutions are suitable for midsized to large service organizations across all industries.

Financial Services Contact Centers / Outsourcing

•! DEVK Versicherungen •! Bosch Communication Center

•! DKB Service GmbH •! Pluscard

•! Commerz Direktservice Telecommunication & Technology

•! Cosmos Lebensversicherung AG •! Deutsche Telekom

•! ERV Europäische Reiseversicherung AG •! Infineon

•! HUK-Coburg / HUK24 •! Simyo

•! UniCredit Direkt Services Logistics & Travel

E-Commerce / Retail •! Air Berlin

•! Conrad Electronic •! DHL

•! IKEA Utilities

•! Klingel •! eprimo

System Integrators •! Stadtwerke Düsseldorf

•! Cirquent

•! Euroscript

•! Tieto

•! T-Systems

Company & Portfolio of Solutions Adaptive software solutions for the next-generation service economy


All Channels – One Platform Integration and distribution models



Integration: WebServices, native API´s, message queues and VIRTUAL AGENT make ITyX solutions fit for the future.


Distribution model: Volume-based licensing and free choice of distribution model provide flexibility for IT management and the combination with other existing hardware and software components.


One-time licensing fee Typically based on volume Onsite operation Annual maintenance

Ongoing usage fee Typically based on volume Onsite operation Maintenance included

Cost per transaction License or per process Secure cloud operation Maintenance included


Benefits at a glance: ITyX solutions...

›! ... capture, analyze, process and understand text-based content regardless of language, structure or source.

›! ... optimally route tickets to available resources: 1st level (external service provider), 2nd level (expert) or automated processing.

›! ... reduce cost of subsequent steps thanks to automation at the beginning of processing.

›! ... reduce AHT (Average Handling Time), increase the number of cases that can be resolved at first attempt and speed up processing.

›! ... create room for building a customer-centered service organization: Proactive customer contact and social media components are fully integrated.



ITyX Group

Stollwerkstraße 17-19

D - 51149 Cologne, Germany

www.ityx.eu

Phone: +49 (2203) 899870

Fax: +49 (2203) 8998727

Date post:	13-Jan-2015
Category:	Technology
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