Miracle Software Systems, Inc. Introduction and Expertise Portfolio

The Company

Miracle Software Systems, Inc. is a 20 year old private minority firm headquartered in Novi, MI.

With over 2000 employees located in the Americas, Europe and Asia, we have been helping customers transform their IT and gain higher business value.

We are well known for our Hybrid On-Site Off-Shore Model which has been serving our customers for over 20 years.

The Miracle Story

25+ Technology Accelerators

500+ Certified

Professionals

2000+ Employees

Globally

12 Global

Locations

20+ Years of

Expertise

85+ Fortune 1000

Customers

15+ Technology

Partnerships

Customer Satisfaction

Affordable Innovation

Quality and Efficiency

Talent Eco-System

Industry Verticals

Manufacturing and Automotive

Energy and Utilities

Logistics and Supply Chain

Healthcare and Pharmacy

Retail Industry

Banking and Insurance

Miracle Expertise

Global Delivery Centers

Strong Partner Network

Deep Industry Understanding

Industry Proven Methodologies

Team with Certified Professionals

Accelerators and Frameworks

Strategic Partnerships

Over the years we have formed numerous strategic partnerships to ensure that we can serve our customers right.

Technology Spaces

Business Process Management

SOA, Connectivity and Middleware

Cloud Integration and API-M

Enterprise Mobility and Social

Data, ETL and Analytics

Quality Assurance and Testing

File Transfer and B2B/EDI

Digital Experience and Commerce

Sourcing Models

Managed Services

Result-Based Contracts

Professional Services

• T&M Based • Customer Manages Risk • Global Resource Fulfillment • Access to external resources • Suitable when project resources and schedule not finalized

• Emphasis on 3 D’s(Deliverables, Dates and Dollars) • Fixed Price • Project Based • Miracle Manages Risk • Efficient utilization of resources as per project schedule • More Suitable for leveraging offshore resources

• Development Center dedicated to customer’s : -Processes + Standards -Tools and Infrastructure -Line of Business -Agreed Service Levels • Optional Factory Model focused on continuous delivery of work packages • Results in : -Optimized Resource Availability -Accelerated Results -Improved Experience -Reduced TCO

Global Development Centers

Global Development Centers

B2B

Mapping

Factory

J2EE /.NET Framework

Application Migration Services Application Development

Services

7x24 Application Support and Maintenance

EAI

Interface

Factory

ERP Factory

J2EE

Component

Factory

.NET

Component

Factory

Our Core Expertise

• IBM Integration Bus • WebSphere ESB(WESB) • IBM MQ/MQ Appliance • WebMethods IS/ESB • SeeBeyond/JCAPS • Oracle Fusion ESB • TIBCO/EDIFECS

Sterling Secure Proxy • Connect:Direct(C:D) •

Sterling Control Center • Sterling File Gateway •

IBM B2B Sterling Integrator • IBM WebSphere TX •

WebSphere Commerce •

WebSphere Tools • Operational Decision Mgmt •

Process Server(WPS) • Integration Designer •

Lombardi Edition • Process Designer •

Process Center •

• IBM CastIron • DataPower ESB(XI52) • EDGE Appliance(XE82) • Message Sight • DataPower Security(XS45) • DataPower B2B(XB62)

PartialClientList

PartialClientList

Serving Our Customers Right Global Delivery and Innovation

Project Delivery Model

Knowledge Acquisition and Assessment

Knowledge Transfer Specification Preparation

Managed and Monitor Maintain/Fix/Support

Production Acceptance Testing Unit and Regression Testing

Development, Implementation and Upgrade

Support and Maintenance

Onsite Activities Offshore Activities

Planning and Project Kick Off

Requirements Gathering

High Level Design Detailed Design

Testing Acceptance Testing Production

Support

OnSite Offshore Model

90 80 70 60 50 40 30 20 10

10 20 30 40 50 60 70 80 90

On Site 100% P

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, An

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nd

Fu

nct

ion

al D

esi

gn • Scope Definition

• Requirement Analysis • As Is Document Preparation • Fit/Gap Analysis • Prepare Test Plan • Prepare Functional Specs

• Deliver Solution to Client For Testing • Review/Seek Clarification on Functional Specs • Translate Functional Specs to Technical Specs • Develop Solution

• System Integration and User Acceptance Testing • Performance Tuning and Testing • Unit Testing • Develop Test Cases and Scripts • Document Test Results

• Application Deployment • Fix Critical Bugs • Assist On-Site Team in Deployment • Apply Patches • Resolve Bugs

• User Acceptance of Ticket Resolution

• Migration of Resolutions to Production Server

• Analysis and Resolution of Application Tickets

• 24x7 Application Monitoring

• Batch Process Monitoring

Offshore 100%

Tech

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Bu

ild

Test

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and

Qu

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AXON : Global Delivery

Introduction − Vision Definition − Gain Report Formulation − Process Knowledge Acquaintance − Process Architecture Synthesis

Amplification − Tactical Operational Model Development − Offshore Engagement Office Setup − Process Quality Requirements Identification and Metrics Definition

Industry Specific Process Engagement and Process Improvement

Customer Engagement Assistance(CEA) and Satisfaction Improvement

IT Management and Employee Satisfaction Enhancement

Software Engineering Process

Strategic Process Groups

Industry Specific Process

Engagement and Process

Improvement

Software Life Cycle Management and

Related Processes/Compone

nt Factory Engagement

Customer Acquisition and Satisfaction

Processes, Internal and External

Customer Support Engagements

Staff Augmentation and Talent On-

Demand Engagement

Software Jump Start Service Engagement

Business Integration Value

Assesment

Miracle Software Development Methodology

Our Ecosystem

Industry Alliances Innovation Labs Miracle University

Our huge ecosystem of talent and knowledge from Industries, Academia and Research helps to always be creating new ways to do things.

The CAMSS Trend

• Cloud Infrastructure and Applications

• Big Data and Analytics

• Mobile Apps

• Digital Security

• Empowered Social Networks

CAMSS is helping to bring disruptive innovation to the discussion table and in turn driving the enterprise to the next level of business transformation.

Why Innovation?

• Ensure that Off-Shore becomes a new option for growth and innovation

• Bring higher value to the table to empower your digital enterprise

• Create an “Affordable Luxury – Not Lowest Cost” Model

• Ensure that we innovate your business through our research and experience

• Create higher business value with low-cost innovative strategies

Our teams are dedicated to innovating with IT and redefining solutions for customer excellence.

To learn more visit, www.miraclesoft.com

Thank You!!