Academic Interest Group

Delivering Distance Library Services: What Works, What Doesn't, and

Where Do We Go From Here?

Jade Winn and Melanee VicedoMay 2, 2012

Delivering Distance Education Differently

• Synchronous and Asynchronous• Interactive • Media Rich• Streaming Video• Animation• Web 2.0• Social Networking• Filmed Content

Strategic Vision• Dornsife College of Letters, Arts

and Sciences• Annenberg School for

Communication & Journalism• Rossier School of Education• Viterbi School of Engineering• Davis School of Gerontology• Keck School of Medicine of USC• USC School of Pharmacy• USC School of Social Work• Sol Price School of Public Policy

DL’s New Look

DL Differently

• High Interaction

• Avatars & Simulated Therapy

• Exploiting Technology

• Interactive Lessons in the Asynchronous

• Student Groups

• NOT ANYTIME ANYPLACE CLASSES

• ANYTIME ANYPLACE LIBRARY SERVICES

• Portable

• Requires Attendance

Student Profile

• Techno-literate not Information-Literate

• Working

• Competing Priorities

• National and international

• Lacking Information Evaluation Skills

• Need Training in Using Information Effectively

• Need Flexibility in Meeting Methods and Times

Library Services for Distance Learning at USC

• Outreach• Collection Development• Reference• Virtual Office Hours• Ongoing Assessment• E-books• Multiple Access

Options

• Orientations• Instruction• Faculty Training• Web-based Resources• Video Resources• On Demand Resources• LibGuides• Community

Proactive Outreach

Accessible Orientations

Accessible Orientations

Instruction

Virtual Office Hours

• Weekly office hour at a regular time–Wednesdays, 4:30p -5:30p (PST)

• Play around with the best time and day– Be flexible about changing it

• Constant reminders (emails and wall posts)

Reference

Collection Development

Community Integration

Web Resources

Supervising and Supervision

• Awareness – supervisor & colleagues

• Irregular hours

• Collaborate w/ colleagues

• Different resources

Work Smarter

• Take advantage of videos• Large groups• Modular and reusable information• Collaborate w/ administration• Mandatory resources• Course integrated video for assignments

Assessment

Lessons Learned

• Proactivity• Accessibility• Flexibility• Embedment• Membership• Textbooks• NOT A ONE SIZE FITS ALL SOLUTION

Moving Forward

Questions?

Academic Interest Group

Follow up questions:

jadewinn@usc.edu or vicedo@usc.edu

Thank you!