Accelerating Transformation with Now Platform
Head of Product, Platform Business
Marcus Torres
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Expectations…
…are driving transformation
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Digital transformation drives the future of work
Deliver great experiences to every user
Complete routine tasks in a snap
Accelerate and automate complex tasks
Innovate in business process and models
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Transforming with new application development models
Figure 4: DPA Use Cases, Uncharted Software-Delivery Territory
High
Low
Ap
p C
om
ple
xity
Number of apps
IT zone
Forrester: “Refocus Process Automation To Rescue Your Digital Transformation”, May 17, 2018
5
Biz Developer zone
No Code ZoneLow
CodeZone
Pro Code Zone
Transformation led by process owners
Evolving platforms enable low and no code tooling
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Everyone plays an evolving role
HR FinanceCustomer Service
Facilities IT Legal
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IT becomes the enabler
IT
7
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HR
Finance
Customer Service
Legal
Facilities
Expense Management
Budget Management
Quarter Closing
Warranty ClaimsFlex Time
Hours
Onboard Customers
Administrate Policy
Changes
Administrative Support Mgmt.
Contract Processing
Client Time Tracking
Repair Requests
Relocation Management
Charging Station Reservations
Charitable Gift
Matching
Employee Performance
Reviews
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Critical components of Platform as a
Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
StrategyService
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IT Sales Marketing HR ServicesFinance
Now Platform
The Now Platform: PaaS for digital transformation
…
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Now Platform
The Now Platform: PaaS for digital transformation
CustomApps
Customer Service
HRSecurityIT Partner Apps
IT Sales Marketing HR ServicesFinance …
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Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Strategy
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Build experiences that transform
Service Portal Mobile
Amazing portal experiences
Amazing on-the-go experiences
Workspace
Amazing experiences for agents
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Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Service
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Easily automate and integrate your processes
Build flows using natural language, re-usable components and automate action using
conditional triggers
Flow and Action Designer Integration Hub
Integrate everything with out-of-the-box connectors to internal
and external services
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Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Strategy
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Enhance everyday work with insight and automation
Performance Analytics Virtual Agent
Align data, people and goals to drive business
Take chat from conversation to resolution
Agent Intelligence
Machine learning-powered adaptive intelligence
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Deliver greatemployee & customer experiences
Automate and integrate across the enterprise
Enhance everyday work with intelligence
Empower everyone to innovate
Critical components of Platform as a Strategy
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Democratizing development enables innovation for everyone
Transform AppDev, Transform your business
Form Designer
Service Creator
Flow Designer
Portal Designer
UI Policies
Table & Schema Builder
Virtual Agent Designer
Git Integration
Automated Testing
Studio IDE
HTML/CSS/Javascript
Developer Instance
Delegated Development
No code Low code Pro code
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Sneak Peak
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One Platform, unlimited possibilities
Tailor and extend ServiceNow solutions
Growing and vibrant ecosystem of partners
Now Platform
Build applications for new customer use cases
• ESM• Case Management• Operations
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• Developer Instance
• API & Documentation
• Free learning plans & training
• Share code!
• Community
• Meetups & events
• much more…
developer.servicenow.com
ServiceNow Developer Program
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• Applications for any department
• Install with a single click
• Free and paid applications
• Dedicated partner support
ServiceNow Partner Program
500+ 400+ 49%
Partners Apps YoY growth
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time to market
improvement
40%
Economic impact of the Now Platform
Accelerated development
efforts
290%Increased employee
productivity
57%
Now PlatformSource: Forrester The Total Economic Impact™ of Developing Applications on the Now Platform™ May 2017
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LeadershipGartner Magic Quadrant for ITSM, IRM and hpaPaaS
46%Global 2000
98%renewal rate
35Kapps built
Our customers at a glance
ServiceNow, a partner you can trust
#1 Forbes’ World’s Most Innovative Company
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Transformational customer successes
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Tim AlmanManager of IT Service Management, Aaron’s
ServiceNow enabled us to start out simply with minimal coding, so our developers could grow their skills over time. And, it only takes us 6 to 8 weeks to build an application—including complex workflows and reporting.
Aaron’s
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Challenge
Over 3,000 legacy apps on Lotus Notes
Poor end user app experience
Slow, tedious development cycles
Dejardins Transforms Legacy Business Apps with ServiceNow PlatformResults
Vastly improved user interfaces with enhanced stability
25% faster app development, quicker developer onboarding – only 5 days
Solution
Migrate Lotus Notes apps to ServiceNow
Use Agile development practices
Apps created on ServiceNow: Loan Management, Change of Account, Grievances
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Chris BediCIO, ServiceNow
Our custom Click-Through Agreement application was quick and easy to develop, and has transformed how we manage legal agreements at ServiceNow.
ServiceNow
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Better understand the benefits,
costs, and risks of the
Now Platform
A soup to nuts guide on
understanding all the capabilities
of the Now Platform
An eBook for enterprise architects
on how the Now Platform can support
their architecture
8 customer digital transformation success stories driven by ISV
partners
11 Platform customer case
stories
An eBook that explains in plain business language
what customers build on the Now Platform
Resources: Get the Platform eBooks
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Three ways to begin your NowPlatform journey
App Dev workshop
1
• Onsite
• Business analysts
• Professional developers
Innovation workshop
2
• Art of the possible
• Best practices
• Ideation methods
Inspire engagement
3
• Executive advisory
• Strategy engagement
• Drive business outcomes
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CreatorCon at a glance
Track 1New to NowPlatform
Track 2Advanced ServiceNow Developers
11:00am – 1:00pm Creating Your First ServiceNow Application Dave SlusherMeeting Room C4.8, Level 4
1:00pm-1:30pm Lunch Foyer, Level 4
1:30pm – 3:30pm Integrating 3rd Party APIsDave SlusherMeeting Room C4.8, Level 4
Building Your First IntegrationHub Spoke Jonatan JardiMeeting Room C4.9 & 4.10, Level 4
Lunch Foyer, Level 4
MetricBase: IoT, Automation & SensorsChuck TomasiMeeting Room C4.9 & 4.10, Level 4
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We make the world of work, work better for people.
Our purpose
9 – 10 October • Sydney