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ACCENTURE WEBSCALE PLATFORM · ACCENTURE WEBSCALE PLATFORM ff COPYRIHT ACCETRE. ALL RIHTS RESERE. 9...

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ACCENTURE WEBSCALE PLATFORM WEBSCALE PLATFORM
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Page 1: ACCENTURE WEBSCALE PLATFORM · ACCENTURE WEBSCALE PLATFORM ff COPYRIHT ACCETRE. ALL RIHTS RESERE. 9 We’re a recognized industry leader and already have relationships with some of

ACCENTURE WEBSCALE PLATFORMWEBSCALE PLATFORM

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2ACCENTURE WEBSCALE PLATFORM | COPYRIGHT © 2019 ACCENTURE. ALL RIGHTS RESERVED.

Your massive global platform comes with one massive question: how are you going to manage it?

Downtime? Not an option. Spreadsheets? Been there, done that. Third-party plug-ins? Your business evolves before they even launch. And don’t even mention the need to mine analytics for insights and generate reports.

You need a faster, more cost-effective way to work, manage and grow. That’s where we come in.

The Accenture Webscale Platform is our field-operational, cloud-based solution that can help you manage complex platform operations, workforce, workflow and demand.

MANAGE THE UNMANAGEABLE

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The Accenture Webscale Platform provides single sign-on access and functions with existing applications or on its own, with an applied intelligence layer.

The goal: one view of your core process modules.

SHIFT FROM SILOED TO SYNCED

WorkflowIntegration

& APIs

Workforce

Analytics

Forecasting

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4ACCENTURE WEBSCALE PLATFORM | COPYRIGHT © 2019 ACCENTURE. ALL RIGHTS RESERVED.

The INTELLIGENT WORKFORCE MODULE includes scheduling, capacity, and intraday activity management across large-scale teams.

The DEMAND FORECASTING MODULE helps predict accurate platform demand volumes and helps Operations leads to maintain SLAs by efficiently planning the workforce for changing trends.

The WORKFLOW MODULE optimizes business processes in addition to orchestrating the delivery model used for each process. Optimization includes the application of robotic process automation in addition to data and knowledge-based AI capabilities.

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MOVE FROM MUDDLED TO METHODICALBillions of pieces of content and personal information are shared and stored across the Internet every day. And behind those videos, photos, stories, transactions and logins is a myriad of processes and people responsible for keeping the wheels turning across the globe.

Accenture Security- and GDPR-compliant, the Accenture Webscale Platform is purpose-built to deliver a better, safer and more engaging experience across processes.

At the heart of every process, however, are people, and our comprehensive services include specialized support for the individuals who support your platform.

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How can I quickly assess my platform workforce needs?

What level of agent support will we need next month or three months from now?

How can I easily search across global transactions to provide real-time impact reports to leadership?

How can I share sensitive operational information quickly yet keep it secure?

How can I demonstrate a positive ROI using this tool?

How can I ensure that work is routed to the right teams with the right skillsets?

Is there a way to leverage usage data to provide better agent support and increase retention?

Your platform drives your entire business. Accenture Webscale Platform gives you a dashboard view with answers to your most pressing business questions:

TRANSFORM FROM INEFFICIENT TO INDISPENSABLE

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Managers can efficiently and securely take control of enterprise operations and evaluate needs, saving man-hours and assuring reliable delivery to users, customers, subscribers, and partners.

Amp up the power of existing application ecosystems with the customizable Workflow Engine

Plug & play with third-party moderation engines

Shield your platform and end users from malware-laden content with our proprietary Intelligent Content Analyzer (ICA)

Reduce duplication and management time with a consolidated view

Track and improve agent quality assurance performance with Agent Assist AI and toolsets

Increase team efficiency and collaboration

Integrate the tracking of vendors, contractors and FTEs

Smoothly execute onboarding or training

Proactively provide employee assistance and support with smart engagement features

EVOLVE FROM REACTIVE TO PREDICTIVE

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THE RESULTS10-15%

5-10%

10-12%

15-25%

Improved accuracy in forecasting volumes

Reduction in cost

Occupancy and utilization improvement

Improved SLA leading to increased customer satisfaction

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We’re a recognized industry leader and already have relationships with some of the world’s largest platform companies. Plus, our services ranging from strategy and consulting to engineering and operations are primed to help you innovate today…and prepare for tomorrow.

Learn more

Meet our leaders

Robin [email protected]

accenture.com/platform

Kevin [email protected]

Stephen [email protected]

Pete [email protected]

Renee [email protected]

THE ACCENTURE DIFFERENCE

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10ACCENTURE WEBSCALE PLATFORM | COPYRIGHT © 2019 ACCENTURE. ALL RIGHTS RESERVED.

ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions— underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Copyright © 2019Accenture All rights reserved.


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