Baseline Intel® vPro™ for OS Image & Migration New PC, Refresh Deployment Reimage, OS Migration, Uplift New PC, Refresh Deployment Reimage, OS Migration, Uplift Throughput/Year 10,512 7,584 15,312 7,584 Time to Deploy/Unit 5 business days 1 business day 2 business days same day Support Resource Time/Unit 5.22 hours/Unit 7.43 hours/Unit 2.67 hours/Unit 3.85 hours/Unit Support Costs $1.76M $0.70M $1.31M $0.32M Cost savings delivered with vPro™ 25% 54% Summary A Fortune 100 financial services firm decided to undergo a massive computer and software refresh to increase throughput and decrease deployment times. After implementing an Intel® vPro™ technology solution in 3 months, the client lowered their total cost of ownership (TCO) of devices, reduced floorwalker resource costs, and reduced turnover times. • Time spent per device was reduced from 7+ hours to less than 4 hours. • Overall imaging costs were reduced by 34%. • Post-migration support costs were reduced by 28%. • Increase from 20 to 45 migrations per day. Accenture x Intel® vPro™ Technology Case Study OS MIGRATION & DEPLOYMENT Client Challenge By migrating their operating system from Windows* XP to Windows* 7, they hoped to reduce the time spent imaging devices, while lowering the costs associated with imaging and support. Before implementing the Accenture and Intel® vPro™ technology solution, they were performing 20 device reimages a day in an environment of over 90,000 endpoint machines. UMM-0001_Accenture_Flyer.indd 1 11/3/14 2:47 PM
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Baseline Intel® vPro™ for OS Image & Migration
New PC, Refresh Deployment
Reimage, OS Migration, Uplift
New PC, Refresh Deployment
Reimage, OS Migration, Uplift
Throughput/Year 10,512 7,584 15,312 7,584
Time to Deploy/Unit 5 business days 1 business day 2 business days same day
Summary A Fortune 100 fi nancial services fi rm decided to undergo a massive computer and software refresh to increase throughput and decrease deployment times. After implementing an Intel® vPro™ technology solution in 3 months, the client lowered their total cost of ownership (TCO) of devices, reduced fl oorwalker resource costs, and reduced turnover times.
• Time spent per device was reduced from 7+ hours to less than 4 hours.
• Overall imaging costs were reduced by 34%.
• Post-migration support costs were reduced by 28%.
• I ncrease from 20 to 45 migrations per day.
Accenture x Intel® vPro™ Technology Case Study
OS MIGRATION & DEPLOYMENT
Client ChallengeBy migrating their operating system from Windows* XP to Windows* 7, they hoped to reduce the time spent imaging devices, while lowering the costs associated with imaging and support. Before implementing the Accenture and Intel® vPro™ technology solution, they were performing 20 device reimages a day in an environment of over 90,000 endpoint machines.
UMM-0001_Accenture_Flyer.indd 1 11/3/14 2:47 PM
Roadmap to OS MigrationA strategic roadmap is critical in determining the best way to meet client business goals during OS migration. This roadmap uses 3 steps for achieving automation: preparing the environment, enabling support teams, and automating identification and resolution of issues that might impact the migration.
Onsite support is the most substantial factor driving OS migration costs.1. L2 Onsite Support2. Imaging3. Customer Downtime4. Post Deployment Support5. L1 Remote Support
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STEP 1: ReadinessThis step prepares the environment in order to allow for utilization of AMT for imaging and issue resolution within workplace technologies.
Benefits Utilization of existing technology spends and a prepared environment to take advantage of AMT manageability and security use cases.
Readiness
vPro™ Enablement vPro™ Scaled Enablement
Bare Metal Imaging
Service Support
Automated Identification
Scripted Resolution
Asset Management
Support Enablement Automation
STEP 2: Support EnablementEnablement of support teams allows for utilization of out-of-band management for imaging and resolution of issues.
BenefitsReduction of highest cost driver in OS migrations.
Client Use CasesThe client explored potential use case scenarios relating to the environment in order to better meet service level agreements (SLAs) across the project.
• Enhanced Platform Support
• Remote Reimaging
• Remote Reimaging Support
• L1, L2, L3-enabled Remote Support
Client ResultsIntel® vPro™ technology-based imaging resulted in a 34% cost savings.
• Reduced customer downtime, improving SLA from 1 business day to same-day service.
• Increased resource utilization by more than 25%.
• Decreased time in inventory for new PC deployment by 3 business days.
• Reduction in onsite support costs from enablement of Intel® vPro™ technology remote reimage process.
• Automated recognition of failures during image process, initiating pre-defined scripts to resolve issues.
• Enhancements to Zero Touch Imaging.
STEP 3: AutomationAutomated identification of issues that could impact the OS conversion, mitigating those issues, and automating the resolution of the issues using pre-defined resolution scripts.
Benefits Reduced support costs and customer downtime due to deployment issues, and enablement of data mining to identify issues.
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