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Accessibility as a focus for people-first design
David Sloan
UX in the City: Manchester
5th May 2017
A story…
Photo: https://www.flickr.com/photos/ultrafez/4143657721
In UX, we seem to be struggling with the effect our work has on people
Silicon Valley’s biggest failing is not
poor marketing of its products, or
follow-through on promises, but, rather,
the distinct lack of empathy for those
whose lives are disturbed by its
technological wizardry.Om Malik, Silicon Valley has an Empathy Vacuum http://www.newyorker.com/business/currency/silicon-valley-has-an-empathy-vacuum?intcid=mod-latest
…we often hear, “We’re designing for the
90%, not the 10%.” That’s classic edge-
case thinking: a shorter way of saying,
“That’s a difficult use case that I don’t
want to think about.” That’s why we think
the concept of stress cases is so
valuable.
Eric Meyer and Sarah Wachter-Boettcher, Design for Real Life
If we have an ethical obligation to be more compassionate in our designs…
…then we have a professional obligation to develop knowledge and skills to surface edge-or stress-case scenarios and design to accommodate them
Inclusive UX as an approach to putting people first
Photo: Flickr user Caroline Davis 2020
https://medium.com/digital-experience-design/how-to-apply-
a-design-thinking-hcd-ux-or-any-creative-process-from-
scratch-b8786efbf812
Dan Nessler, How to apply a design thinking, HCD, UX or any creative process from scratch
Usability issues detected by disabled people often affect other user groups
I can’t make sense of
this table, and I need to
compare accounts.
I guess I’ll just have to
make my own
comparison table.
Talking to disabled people can uncover evidence of the negative impact of business-focused (or unintentional) design decisions
I missed the express
train announcement
because it was only
on the loudspeaker.
I’ll have to take the
slow train back 10
stops.
The Velvet Rope—Henny Swan on Accessible UX Designhttps://www.youtube.com/watch?v=rZExvZEjvtk
Involving disabled people in UX activity
I encourage you to fail in interacting with
people with disabilities because you will learn a
bunch. You will learn what not to say and what
people care about.
You’ll learn about where the obstacles are—
both the designed, physical barriers and the
constructed emotional ones that exist within
yourself.Wendy Chisholm, sp1ral.com/2014/04/
Photo: Flickr user @nearnearfuture
Designing an inclusive research activity
Recruitment
whohowwhywhen
Photo: Wikipedia Folla_in_piazza_del_campo.jpg
Accommodating participants
CommunicationLanguage
Accessible location
DeviceResearch stimuliEnvironment
Sharing the results
Sharing results in an impactful way
Personas and scenariosJourney mapsVideo vignettesTriaged issue listA business case for further work
By concentrating solely on the bulge at the
center of the bell curve we are more likely to
confirm what we already know than learn
something new and surprising.
Tim Brown, Change By Design
Bell Curve
UNLESS someone like you
cares a whole awful lot,
Nothing is going to get better.
It’s not.
Dr. Seuss, The Lorax
Thank you!
@sloandr