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Accreditation experience: Medication Safety Alfred Health Professor Michael Dooley [email protected] September 2013
Accreditation experience:
Medication Safety
Alfred Health
Professor Michael Dooley
September 2013
MET NOT MET MET NOT MET
Standard 1 – Governance For Safety And Quality In
Health Service Organisations
38 6 8 1 53
Standard 2 – Partnering With Consumers2 2 7 4 15
Standard 3 – Preventing And Controlling Healthcare
Associated Infections39 0 2 0 41
Standard 4 – Medication Safety31 0 2 4 37
Standard 5 – Patient Identification And Procedure
Matching8 1 0 0 9
Standard 6 – Clinical Handover1 8 0 2 11
Standard 7 – Blood & Blood Products20 0 3 0 23
Standard 8 – Preventing And Managing Pressure
Injuries
20 0 2 2 24
Standard 9 – Recognising And Responding To Clinical
Deterioration In Acute Health Care15 0 3 5 23
Standard 10 – Preventing Falls And Harm From Falls18 0 0 2 20
TOTAL 192 17 27 20 256
CORE DEVELOPMENTALTOTALSTANDARD
Met/not met items..about six months out
The result
Standard 4: Medication Safety
Governance and Systems for Medication
Safety
Documentation of Patient Information
Medication Management Processes
Continuity of Medication Management
Communicating with Patients and Carers
4.1 Governance arrangements
4.2 Regular, comprehensive assessment
4.3 Authorising relevant clinical workforce
4.4 Medication Incidents
4.5 Undertaking quality improvement activities
4.6 Accurate medication history taken
4.7 Adverse drug reaction documentation
4.8 Medication reconciliation
4.9 Medicine information and decision support
4.10 Medicines distribution and storage
4.11 High risk medicines storage and use
4.12 Current medicine list at handovers
4.13 Informing pts/carers treatment options
4.14 Medication management plan
4.15 Medication information to patients
Drug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee
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Standard 4: Medication Safety
Governance and Systems for Medication
Safety
4.1 Governance arrangementsDrug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee4.1.1 Governance arrangements in place to support the
development, implementation and maintenance of organisation-
wide medication safety systems
Key task: Implement governance arrangements for medication safety that includes roles
and responsibilities, reporting lines and mechanisms for identifying risks and measuring
improvements in the medicine management process
4.1.2 Policies, procedures and/or protocols are in place that are
consistent with legislative requirements, national, jurisdictional
and professional guidelines
Key task: The medication safety governance group develop, implement, evaluate and
maintain medication management policies
Meeting with members of the DTC
Standard 4: Medication Safety
Governance and Systems for Medication
Safety
4.1 Governance arrangements
4.2 Regular, comprehensive assessment
Drug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee4.2.1 The medication management system is regularly assessed
Key task: Complete an assessment of the medication management system to assess the
safety of medication practices and identify areas for improvement
4.2.2 The Action is taken to reduce the risks identified in the
medication management system
Key task: Use information fro assessment of the medication management system to
develop strategies for reducing risks identified in 4.2.1 and plan ongoing systems for
improvement
Review of KPI’s and Quality improvement processes
Medication Safety WalkRounds
Standard 4: Medication Safety
Governance and Systems for Medication
Safety
4.1 Governance arrangements
4.2 Regular, comprehensive assessment
Drug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee4.3.1 A system is in place to verify that the clinical workforce have
medication authorities appropriate to their scope of practice
Key task: Implement a system whereby only those members of the workforce with
authority to do so can prescribe, dispense and administer medicines
4.3.2 The use of medication authorisation system in regularly
monitored
Key task: Implement a system for monitoring the members of workforce prescribing,
dispensing and administering medicines have the authority to do so.
4.3 Authorising relevant clinical workforce
4.3.3 Action is taken to increase the effectiveness of the
medication authority system
Key task: Review medication authorisation system and identify areas for improvement
Meeting with key medical, pharmacy and nursing representative
Governance arrangements for each discipline
• PD’s etc
• Registration
• Competency
Monitoring
• Regular reviews of registration etc
• Review of incident reports
• Periodic audit , walkrounds, benzodiazepines, medication usage audits, administration audits
Action
• Quality improvement activities, including audits, Pyxis Safe, propofol,
Standard 4: Medication Safety
Governance and Systems for Medication
Safety
4.1 Governance arrangements
4.2 Regular, comprehensive assessment
Drug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee4.4.1 Medication incidents are regularly monitored, reported and
investigated
Key task: Establish a system for monitoring and investigating medication incidents
including adverse drug reactions
4.4.2 Action is taken to reduce the risk of adverse medication
incidents
Key task: Develop solutions and actions to reduce risks of medication errors identified
through the incident monitoring system
4.3 Authorising relevant clinical workforce
4.4 Medication Incidents
Meeting with Medication Safety Committee members
Standard 4: Medication Safety
Governance and Systems for Medication
Safety
4.1 Governance arrangements
4.2 Regular, comprehensive assessment
Drug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee
4.5.1 The performance of the medication management system is
regularly assessed
Key task: Establish measures to monitor performance of the medication management
system and include in the quality improvement plans.
4.5.2 Quality improvement activities are undertaken to reduce the
risk of patient harm and increase the quality and effectiveness of
medicines use.
Key task: Use information from the assessment of the performance of the medication
management system from 4.5.1 and external sources to develop strategies for reducing
risk of patient hard and plan for ongoing systems improvement
4.3 Authorising relevant clinical workforce
4.4 Medication Incidents
4.5 Undertaking quality improvement activities
Centre for Medicine Use and Safety program
Standard 4: Medication Safety
Documentation of Patient Information 4.6 Accurate medication history taken
4.7 Adverse drug reaction documentation
4.8 Medication reconciliation
Drug and Therapeutics Committee
Medication Safety Committee
Adverse Drug Reaction Committee
Antimicrobial Stewardship Committee
Mu
ltidis
cip
linary
Co
llab
ora
tion
Clin
ica
l Ph
arm
ac
y S
erv
ice
s
Op
era
tion
al P
harm
acy S
erv
ices
Cen
tre fo
r Med
icin
e U
se a
nd
Safe
ty
Med
ical
Nu
rsin
g
Standard 4: Medication Safety
Documentation of Patient Information 4.6 Accurate medication history taken
4.6.1 A best possible medication history is documented for each
patient
Key task: Implement a formal systematic process for obtaining and recording a best
possible medication history
4.6.2 The medication history and current clinical information is
available at the point of care
Key task: Develop and implement processes to ensure the medication history and
current clinical information is available at the point of care
Medication reconciliation processes (4AMU) and SIMR round
processes
Standard 4: Medication Safety
Documentation of Patient Information 4.6 Accurate medication history taken
4.7 Adverse drug reaction documentation
4.7.1 Known medication allergies and adverse drug reactions are
documented in the patient clinical record
Key task: Develop and implement processes to ensure known medication allergies and
adverse drug reactions are documented for each patient and available at the point of
care
4.7.2 Action is taken to reduce the risk of adverse reactions
Key task: Monitor quality and use of documentation of adverse drug reactions
4.7.3 Adverse drug reactions are reported within the organisation
and the Therapeutics Goods Administration
Key task: Implement a system to report adverse drug reactions within the organisation
and to the Therapeutics Goods Administration (TGA)
Adverse Drug Reaction Committee members and processes
Standard 4: Medication Safety
Documentation of Patient Information 4.6 Accurate medication history taken
4.7 Adverse drug reaction documentation
4.8 Medication reconciliation
4.8.1 Current medicines are documented and reconciled at
admission and transfer of care between healthcare settings
Key task: Implement a formal structured process to ensure all patients admitted to the
health service organisation receive accurate and timely medication reconciliation at
admission, transfer of care and on discharge
Reconciliation processes in 4AMU and PAC as examples
Standard 4: Medication Safety
Medication Management Processes 4.9 Medicine information and decision support
4.9.1. Information and decision support tools for medicines are
available to the clinical workforce at the point of care
Key task: Implement and maintain up-to-date clinical information and decision support
tools to guide the workforce with responsibilities in providing safe and effective
medication management
4.9.2. The use of information and decision support tools is
regularly reviewed
Key task: Undertaken regular review of the use and content of clinical information and
decision support tools, to secure that resources are current, and are endorsed for use
within the organisation
4.9.3 Action is taken to improve the availability and effectiveness
of information and decision support tools.
Key task: Take action to improve clinical information and decision support tools where a
need is identified based on review (4.9.2)
DrugNet demonstration and Medicines Information Service
SmartPump Decision Support processes
Standard 4: Medication Safety
4.10 Medicines distribution and storage
4.10.1 Risk associated with secure storage and safe distribution
of medicines is reviewed regularly
Key task: Establish a method for regular review and risk assessment of medicines
storage and distribution across organisation
4.10.2 Action is taken to reduce the risks associated with storage
and distribution of medicines.
Key task: Use the outcome of regular review (4.10.1) to identify specific risks, put
solutions in place to reduce risk, and monitor the outcomes and effectiveness of actions
taken
4.10.3 The storage of temperature-sensitive medicines is
monitored
Key task: Implement monitoring systems and equipment that continuously maintain the
integrity of temperature-sensitive medicines products
Medication Management Processes 4.9 Medicine information and decision support
4.10.4 A system that is consistent with legislative and
jurisdictional requirements for the disposal of unused, unwanted
or expired medicines is in place.
Key task: Implement policies, providores and work practices for the disposal of unused,
unwanted or expired medicines, that assign responsibility and accountability and ensure
compliance with legislative and jurisdictional requirements
4.10.5 The system for disposal of unused, unwanted or expired
medications is regularly monitored
Key task: Put processes in place to monitor the system for disposal of unused, unwanted
or expired medications
4.10.6. Action is taken to increase compliance with the system for
storage, distribution and disposal of medications
Key task: Implement changes to medicines distribution and storage systems based on
the outcome of monitoring undertaken for Action 4.10.5
Pharmacy
Walkround
Standard 4: Medication Safety
4.10 Medicines distribution and storage
4.11.1 The risks associated with storing, prescribing and
administration of high risk medicines are regularly reviewed
Key task: Undertake n assessment of high-risk medicines management within the
organisation, and put systems in place to minimise the risk of error
4.11.2 Action is taken to reduce the risks of storing, prescribing,
dispensing and administering high-risk medicines
Key task: Use the outcomes of regular review (4.11.1) to identify potential for error, put
solutions in place to reduce risk, and monitor the outcome and effectiveness of actions
taken
Medication Management Processes 4.9 Medicine information and decision support
4.11 High risk medicines storage and use
Selected project discussion including TDM, Insulin, VTE, warfarin
Standard 4: Medication Safety
Continuity of Medication Management 4.12 Current medicine list at handovers
Key task: Implement and maintain a system that supports clinicians to maintain and
generate accurate and comprehensive medicines lists when transferring care
4.12.1 A system is used that generates and distributes a current
and comprehensive list of medicines and explanation of changes
in medicines
4.12.2 A current and comprehensive list of medicines is provided
to the patient and/or carer when conducting an episode of care
Key task: Implement a process to provide accurate and comprehensive medicines lists to
patients when discharged
4.12.3 A current comprehensive list of medicines is provided to
the receiving clinician during clinical handover
Key task: Incorporate medication management and the use of medicines lists into clinical
handover procedures where transfer of care occurs
4.12.4 Action is taken to increase the proportion of patients and
receiving clinicians that are provided with a current
comprehensive list of medicines during clinical handover
Key task: Regularly monitor the organisation’s performance in communicating accurate
and current medicines information using indicators and quality improvement measures,
and take action to address any issues identified
Discussion of complex medicines processes including lung
transplantation, HITH, outreach examples
Standard 4: Medication Safety
Communicating with Patients and Carers 4.13 Informing pts/carers treatment options
4.13.1 The clinical workforce provides patients with patient
specific medicines information, including medication treatment
options, benefits and associated risks
Key task: Implement systems that support the provision of patient specific medicines
information when medication treatment options are discussed
4.13.2 Information that is designed for distribution to patients is
readily available to the clinical workforce
Key task: Maintain up-to-date medicines information tools and resources that can be
accessed by the clinical workforce at the point of care to generate materials for patients
Discussion regarding oncology, respiratory and other complex
scenarios
Standard 4: Medication Safety
Communicating with Patients and Carers 4.13 Informing pts/carers treatment options
4.14 Medication management plan
4.14.1 An agreed medication management plan is documented
and available in the patient’s clinical record
Key task: Undertake assessment of the patient’s risk of medication management
misadventure
Key task: Use the assessment to develop medication management (action) plans that
establishes treatment goals and specifies evidence based actions required to achieve
medication management goals
Examples presented including DMU and HIV services, self
medicating assessment (Caulfield), acute pain management
Standard 4: Medication Safety
Communicating with Patients and Carers 4.13 Informing pts/carers treatment options
4.14 Medication management plan
4.15 Medication information to patients
4.15.1 Information on medicines is provided to patients and
carers in a format that is understood and meaningful
Key task: Identify medicines information resources that are in a form that can be used
and understood, and use to inform patients and carers about new medicines and/or
changes to their medicines
4.15.2 Action is taken in response to patient feedback to improve
medicines information distributed by the health service
organisation to patents
Key task: Based on feedback from patients (Action 4.15.1) develop and/or modify
medicines information resources and work practices to better meet patients needs
Examples of specific approaches in placed including foreign
language charts
