01252 315000

MAINTENANCE AGREEMENT

FOR WORKS CARRIED OUT BY MOBILE ENGINEERS

THIS AGREEMENT MADE ON: 20 April 2013 BETWEEN: Accurate Air Conditioning Limited of Unit 18 Pegasus Court, North Lane, Aldershot, Hampshire, GU12 4QP (hereinafter called the "Contractor" of the one part) AND: 3di Information Solutions Limited of High Street, Ripley, Woking, Surrey GU23 6AF (hereinafter called the "Client", which expression in the case of a firm or in the context so admits includes person or persons as are now carrying on under whatever style or name the partnership or business carried out by that firm of the other part). NOW IT IS HEREBY AGREED AND DECLARED between the parties hereto as follows: 1. DEFINITIONS In this agreement the undermentioned expressions or words shall have the following meanings: (a) the Contractor – Accurate Mechanical Services Limited, its directors,

employees, servants, agents or sub-contractors. (b) the Client - 3di Information Solutions Limited, its directors, employees,

servants, agents, tenants, lessees or sub-lessees. (c) "the Premises" - address of client. (d) "normal business hours" - 9.00am to 5.30pm, Monday to Friday, each week of

the year excluding all statutory holidays. (e) "Equipment" - all items listed and/or described in Schedule B. (f) "Emergency Maintenance" - all matters relating to the break down or

malfunction of the equipment which requires the Contractor to attend the Client's Premises outside normal business hours.

(g) "Annual Maintenance Fee" - the sum set out in Schedule F hereto. (h) "VAT" - Value Added Tax. (i) "Services" - Maintenance, Emergency Maintenance, Inspection. (j) "B&ES Arbitration Scheme" – Building and Engineering Services Association

Arbitration Scheme administered by the Chartered Institute of Arbitrators. 2. MAINTENANCE (a) The Contractor shall provide to the Client a maintenance service as described

in Schedule A hereto during normal business hours of the Equipment described in Schedule B hereto in consideration for an Annual Maintenance Fee as set out in Schedule F hereto.

(b) The Contractor shall visit the Client's Premises from time to time during

normal business hours to examine and if the Contractor deems it necessary, to maintain the Equipment so that it is kept in good working order. All such examinations and maintenance shall be executed in a workmanlike manner.

(c) The Contractor shall provide a call-out service available on request from the

Client during normal business hours and use his best endeavour to rectify a break down or malfunction of the Equipment and restore it to good working order. On receipt of such a request the Contractor shall send to the Client's Premises a Maintenance Technician within 8 hours of receiving the request, or as soon as it is reasonably practicable to do so.

(d) The Contractor shall provide to the Client as part of the Maintenance Services

and at no extra cost all consumable items described and listed in Schedule C hereto.

(e) The Contractor will only maintain Equipment listed in Schedule B hereto. 3. INSPECTION (a) In addition to the Maintenance Service, and by arrangement with the

Contractor, the Contractor may provide to the Client an Inspection Service in return for such sum or sums as set out in Schedule D hereto. All such inspections shall be executed in a workmanlike manner.

(b) The Contractor shall, at the Client's written request, visit the Client's Premises

during normal business hours and carry out any such inspection examination investigation and/or assessment of the Equipment as maybe required by the Client and for whatever purpose stipulated by the Client. The Client shall state in writing the purpose for which he requires the report.

(c) The Client shall grant to the Contractor for the purposes of the inspection,

examination, investigation and/or assessment access to the Equipment and make available all manuals, system logs, and/or records pertaining to the Equipment.

(d) The Contractor shall, at the Client's written request, produce a written report

of any inspection, examination, investigation and/or assessment undertaken and executed by the Contractor.

4. EMERGENCIES (a) In addition to the Maintenance Service, the Contractor shall provide an

Emergency Service as described in Schedule E hereto, to the Client for the Equipment listed and described in Schedule B. In consideration for such charges as maybe made from time to time by the Contractor to the Client as set out in Schedule E hereto.

(b) The Contractor shall make Emergency Maintenance Service visits on request

to the Client's Premises. The Contractor shall use his best endeavour to rectify a break down and or malfunction of the Equipment listed in Schedule B. On receipt of such a request, the Contractor shall send to the Client's Premises a Maintenance Engineer within 8 hours or as soon as it is reasonably practicable to do so. The Maintenance Technician may adjust, repair, test or replace any malfunctioning or broken Equipment as he deems necessary to restore the Equipment to good working order.

(c) (i) The Contractor shall make available to the Client an Emergency

Maintenance Service, at the Client's written request, for Equipment damaged by fire, flood, vandalism or causes other than ordinary usage.

(ii) In this instance an Emergency Maintenance Service may be

provided during normal business hours. 5. WARRANTY (a) The Contractor undertakes to the Client to use all reasonable skill and care in

the execution of Maintenance, Emergency Maintenance and Inspection Services and all other work carried out in accordance with Clause 10 of this Agreement.

(b) Except as expressly provided in this agreement no warranty, condition,

undertaking or term expressed or implied, statutory or otherwise, as to condition, quality, performance, merchantability, durability or fitness for purpose of the maintenance, emergency maintenance and inspection and/or reconditioning service executed and or replacement parts provided and/or installed under this Agreement is given.

6. CLIENTS RESPONSIBILITIES (a) The Client shall allow to the Contractor access to the Premises and the

Equipment on reasonable notice by the Contractor or in the case of an Emergency under Clause 4, immediately.

(b) The Client shall allow the Contractor whilst on the Client's Premises to use,

without charge, gas, water and/or electricity necessary for the performance of any service or other work under this Agreement.

(c) The Client shall allow the Contractor whilst on the Client's Premises the free

use of designated toilets and welfare facilities. (d) The Client shall allow the Contractor, whilst on the Client's Premises to use,

without charge, telephone facilities necessary for the performance of any service or other work under this Agreement.

(e) The Client shall notify the Contractor in writing of any changes and/or

alterations made either to the Premises or the Equipment listed in Schedule B. Any such change or alteration may give rise, at the Contractor's discretion, to charges in addition to the Annual Maintenance Fee as set out in Schedule F.

(f) The Client states that he is the beneficial owner of the Equipment or, has the

right to authorise any service or other work provided for expressly in the Agreement.

(g) The Client shall notify the Contractor promptly if the Equipment malfunctions. (h) The Client shall not permit anyone other than the Contractor to maintain the

Equipment listed in Schedule B on the Client's Premises without the prior written permission of the Contractor.

(i) The Client undertakes to comply with all safety regulations, statutory or

otherwise, in force from time to time, and at all times observe, conform or comply with all statutory and other regulations applicable to the Equipment so as to provide a safe working environment for the Contractor. The Client shall indemnify and keep indemnified the Contractor from and against all or any breach or non-compliance therewith or non-performance of any obligations thereunder.

7. SOFTWARE CONSENTS AND/OR LICENCES (a) The Client hereby warrants that he had obtained or will obtain the necessary

consents and/or licences so as to permit the Contractor to use any software programs. Provided such use is in connection with the Premises being serviced in accordance with Clauses 2,3 and 4 or other work in accordance with Clause 10 of this Agreement.

(b) In the absence of an express licence, the Client warrants that the Contractor

is entitled to use the software and to modify and or alter any software

programs, provided such use, modification or alteration is made in connection with the Premises being serviced in accordance with Clause 2, 3 and 4 or other work in accordance with Clause 10 of this Agreement.

(c) The Client shall indemnify the Contractor for any loss, expense charge or any

other costs, incurred by the Contractor, by virtue of the Client's breach of this warranty.

8. PAYMENT OF THE CONTRACTOR (a) The Client shall pay to the Contractor the Annual Maintenance Fee plus VAT

set out in Schedule F. Payment shall be made in one yearly instalment in advance.

(b) Payment shall fall due upon the date that the Maintenance Service begins as

set out in Schedule A. This payment shall be made by the Client to the Contractor within 21 days of the due date.

(c) The Client shall pay to the Contractor all charges plus VAT for any additional

services or other work executed at the Client's request under clauses 3,4, 9 and 10. Payment shall be made within 21 days of the invoice date.

(d) Any alteration or addition to the Equipment by the Client may result, at the

Contractor's discretion, in an increase in the Annual Maintenance Fee. 9. THE REPLACEMENT AND RECONDITIONING OF PARTS (a) The provision of a Maintenance, an Emergency and/or Inspection Service

under this Agreement does not include, unless expressly provided, the replacement or reconditioning of any parts of the Client's Equipment. Therefore any charge or charges made under this clause are additional to the Annual Maintenance Fee.

(b) When in the Contractor's opinion, during either the provision of Maintenance,

Emergency Maintenance and/or an Inspection Service to the Client, the replacement or reconditioning of any part or parts of the Equipment, listed in Schedule B, is considered necessary, the Client shall make available to the Contractor the part or parts required, or make arrangements for that part or parts to be reconditioned at no charge to the Contractor. Failing this, the Contractor shall submit to the Client a cost estimate for the replacement or reconditioning of any part or parts required.

Should the Client decline to make payment on the basis of the cost estimate provided by the Contractor for replacing or reconditioning the part or parts required for the Equipment, the Contractor reserves the right to cancel the Agreement insofar as it relates to the provision of Maintenance or Emergency Maintenance for that part or parts and the section or sections of the Equipment in which that part or parts is integral without any corresponding

reduction in the Annual Maintenance Fee. (c) The Contractor's cost estimate of parts shall be based on the nett cost of the

parts and/or materials plus a percentage figure as set out in Schedule G hereto.

(d) The Contractor and/or the Client shall supply or caused to be supplied

replacement parts and/or materials for the Equipment as recommended by the manufacturer or supplier of the Equipment or their equivalent.

(e) The Contractor disclaims any responsibility for the good working order of the

Equipment if the Client declines to replace or recondition defective or worn out parts and/or materials when advised by the Contractor to do so.

10. OTHER WORKS (a) The Contractor may from time to time at the written request of the Client

undertake other work than that provided in Clauses 3,4 and 9 of this Agreement. Such other work is to be of a like nature and may include but is not limited to, the installation and/or supply of heating ventilating and/or refrigeration Equipment or systems.

(b) The Contractor on receipt of a request from the Client for the execution of

other work than that provided for in Clauses 3,4 and 9 shall within a reasonable period submit a written estimate for that work to the Client.

(c) The value of work undertaken and referred to in sub-section (b) above shall

not be more than 15 times the value of the Annual Maintenance Fee including VAT.

11. DETERMINATION OF THIS AGREEMENT (a) Either party may determine this Agreement, upon 3 months notice given to the

other party in writing and sent by recorded delivery/registered post. (b) This Agreement shall be automatically determined in the event of either party

becoming bankrupt or making a composition arrangement with its creditors or having a winding-up order validly made, except for the purposes of an amalgamation or reconstruction or a resolution for voluntary winding-up past or having a provisional liquidator, receiver, administrative receiver or manager of its business or undertaking duty appointed or having possession taken, by or on behalf of the holders of any debentures, secured by a floating charge, of any property comprised in or subject to the floating charge.

(c) Should the Client fail to make payment to the Contractor in the manner

agreed under Clause 8 of this Agreement, the Contractor may serve written notice upon the Client of his intention to suspend all services and work under

this Agreement within 5 working days until payment is received. (d) Should payment not have been made by the Client to the Contractor 10 days

after the date of the suspension notice as provided for in sub-clause (c) above, the Contractor may determine this Agreement forthwith after informing the Client of his intention so to do.

(e) The Contractor may levy a 2% per month interest charge on all monies due to

him under this Agreement from the Client from the date of the suspension notice until payment is received.

(f) In the event of determination by the Client, the Client shall be entitled to

recover a pro-rata amount of the Annual Maintenance Fee, subject to the Contractor's right to deduct and/or recover all reasonable and foreseeable costs resulting from such determination.

12. THE DURATION OF THIS AGREEMENT (a) This Agreement comes into force from the date set out in Schedule A for a

period of 12 months. (b) This Agreement may be renewed by either party, on an annual basis when

the Agreement ends. 13. FORCE MAJEURE (a) This Agreement determines forthwith if either the Client's Equipment and, or

Premises or the Contractor's Premises are destroyed in whole or in part by the following:

(i) fire (ii) lightning (iii) explosion (iv) tempest or flood (v) storm (vi) the bursting or overflowing of water tanks and/or pipes. (vii) earthquake (viii) aircraft and other aerial devices or articles dropped therefrom. (ix) riot or civil commotion (x) act of war, whether declared or undeclared, and/or act or

aggression as defined under the United Nations Charter and declared in a resolution of the United Nations Security Council.

Notwithstanding the above, this Agreement shall only continue to exist in relation to those parts of the Client's Equipment and/or premises that are reasonably capable of being maintained in good working order by the Contractor. (b) (i) Should the Client's or Contractor's staff become involved in an

industrial dispute which renders the Contractor's performance of his obligations under Clauses 2, 3 and 4 of this Agreement impossible, then this Agreement shall be suspended until such time as the industrial dispute is resolved.

(ii) In the event that the industrial dispute involves the Contractor's

own staff which renders the Contractor's performance of his obligations under Clauses 2, 3 and 4 impossible, then the Client shall be entitled to either a cash refund or credit, at the Contractor's sole option, of part of the Annual Maintenance Fee for the period of the suspension of this Agreement.

14. LIMITATION OF LIABILITY (a) The Contractor shall not be liable to the Client or any other person or party on

the Client's Premises or connected with the Client or his business for any direct, indirect, incidental or consequential or economic loss or damage except that covered by, but strictly limited to, the Public Liability Insurance or Employer's Liability Insurance maintained by the Contractor.

(b) This Agreement shall not be invalidated by way of infringement of a Client's

statutory rights. Should it be ruled that any part of a Client's statutory rights are infringed by any sub-clause or sub-clauses of this Agreement, the remainder of the Agreement will remain in force and only the sub-clause or sub-clauses within which such infringement or infringements occur may be deleted.

15. THE AGREEMENT (a) This document constitutes the entire Agreement between the parties and the

Contractor does not regard as binding nor do they form any part of this Agreement, statements, promises, opinions or representations contained in the Contractor's promotional literature and/or expressed by the Contractor or any of his representatives or dealers during the course of the Contractor's dealings with the Client prior to or after this Agreement coming into force.

(b) All documents, letters and schedules expressly referred to in this Agreement

are hereby deemed to be incorporated herein and are to be regarded as having the same effect as if they were set out in full in the text of this Agreement.

16. INSURANCE

(a) The Client shall maintain or cause to be maintained insurance against loss or

damage to the existing structures, its contents, and to the Premises and to the Equipment therein, by fire, explosion, storm, tempest or flood, the bursting or over-flowing of water tanks and/or pipes, earthquake, aircraft or other aerial devices or articles dropped therefrom, riot or civil commotion and act of terrorism. The Client shall further arrange that any subrogation rights against the Contractor shall be waived.

(b) The Client shall be responsible for any excess under any insurance policy

required by this Agreement. (c) The Contractor shall maintain or cause to be maintained Employers' Liability

Insurance as required by the Employers' Liability (Compulsory Insurance) Act 1969 and/or any other statutes, orders, regulations or directives in force from time to time.

(d) The Contractor shall maintain or cause to be maintained Public Liability

Insurance of not less that £1m in respect of any one event or number of events in any insurance year unlimited.

17. SETTLEMENT OF DISPUTES (a) Except as otherwise provided in this Agreement, the parties shall attempt in

good faith to resolve any dispute, difference or claim arising out of or related to this Agreement promptly through negotiations between the respective senior executives to the parties or those that have the authority to settle the same.

(b) If the matter is not resolved through negotiation in accordance with sub-clause

(a) within 7 days, the parties shall attempt in good faith to resolve the dispute, difference or claim through the Alternative Dispute Resolution Mediation procedure under the aegis of the B&ES Fixed Price Mediation Scheme as administered by the Centre for Dispute Resolution from time to time.

(c) If the matter has not been resolved by the Alternative Dispute Resolution

Mediation procedure within the 7 days of the initiation of such procedure, or if either party will not participate in the Alternative Dispute Resolution Mediation procedure, the dispute shall be referred to arbitration or litigation.

(d) Where the parties have in good faith invoked the Alternative Dispute

Resolution Mediation procedure as provided for in sub-clause (b), but fail to resolve their dispute, difference and/or settle their claim, or one party refuses to participate in the procedure, then the dispute, difference or claim arising out of, or relating to this Agreement, may be referred to arbitration, providing always the party wishing to make the referral shall give 3 working days' written notice of the same to the other party.

(e) The Arbitrator shall be appointed in accordance with the B&ES Arbitration

Scheme rules. (f) Where a question of law arises during the course of the Arbitration or out of

the award made in an arbitration under the B&ES Arbitration Scheme, either party may appeal to the High Court of England and Wales.

(g) The Arbitration shall be conducted in accordance with the B&ES Arbitration

Scheme rules in force from time to time and the Arbitration Acts 1950-1979. 18. THE CONTRACTOR'S STAFF It shall be a fundamental condition of this Agreement that the Client and/or his agents shall not offer any inducement bribe or other advantage to any employee of the Contractor with a view to enticing such employee to work directly for or enter the employment of the Client, and the Client undertakes and agrees actively to discourage any such approaches from any employee of the Contractor. In the event of any breach by the Client of this condition, this Agreement shall be determined forthwith and the Contractor reserves the right to take all necessary proceedings to recover any loss or damage resulting from such a breach. 19. JURISDICTION The law of England and Wales shall be the proper law applicable to this Agreement. 20. HEADINGS The headings used herein are for ease of reference only and are not to be used as a means of interpretation or construction of this Agreement. 21. LIST OF SCHEDULES Schedule A - Maintenance Service and Start Date Schedule B - List of Equipment Schedule C - Consumables Schedule D - Inspection Service Charges Schedule E - Emergency Maintenance Service

Charges Schedule F - Annual Maintenance Fee Schedule G - Parts Supplement 22. ASSIGNMENT This Agreement shall not be assignable or transferable in whole or in part, by either party, without the express written consent of the other party. Such consent shall not be unreasonably withheld. 23. AMENDMENTS (a) This Agreement may only be altered or amended by the mutual consent of

both parties. Such alterations or amendments shall be in writing and shall only become part of this Agreement if duly agreed and signed by both parties.

(b) Lack of observation or compliance with any clause of clauses of this

Agreement by either party shall not under any circumstances be taken to mean that this Agreement is altered or amended in any way.

SIGNED ON BEHALF OF THE CLIENT POSITION DATE SIGNED ON BEHALF OF THE CONTRACTOR (Mike Courtman) POSITION Service Director DATE 20 April 2013

SCHEDULE A

START DATE: 1 April 2013 Schedule of works to be carried out on Fujitsu ABG 24AA ceiling mounted air conditioners:(3di 1 & 5) We would recommend two visits per year to carry out the following: Air Handler 1. Remove and clean air filter and air intake grille. 2. Examine condition of evaporator coil, clean as necessary. 3. Ensure condensate drains away adequately. 4. Replace pump rubber on visit one. 5. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. 6. Leak test refrigeration pipework. 7. Clean fan scroll. Condensing Unit 1. Clean condenser as necessary. 2. Check operation of fan motor, report any excessive noise, vibration etc. 3. Leak test refrigeration pipework. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. General 1. Check operation of equipment. Ensure remote controller operates correctly.

Measure temperature drop across evaporator in cooling.

Cooling °C

1 5 Cooling °C

1 5

Visit 1 Visit 2

DATE ENGINEER COMMENTS

VISIT 1

VISIT 2

Schedule of works to be carried out on Fujitsu ASG 18AA wall mounted air conditioners: (3di 2 & 6) We would recommend two visits per year to carry out the following: Air Handler 1. Remove and clean air filter and air intake grille. 2. Examine condition of evaporator coil, clean as necessary. 3. Ensure condensate drains away adequately. Clean drain pan and line. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. 5. Leak test refrigeration pipework. 6. Clean fan scroll. Condensing Unit 1. Clean condenser as necessary. 2. Check operation of fan motor, report any excessive noise, vibration etc. 3. Leak test refrigeration pipework. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. General 1. Check operation of equipment. Ensure remote controller operates correctly.

Measure temperature drop across evaporator in cooling.

Cooling °C

2 6 Cooling °C

2 6

Visit 1 Visit 2

DATE ENGINEER COMMENTS

VISIT 1

VISIT 2

Schedule of works to be carried out on Fujitsu ASG 24AA wall mounted air conditioners: (3di 3 & 4) We would recommend two visits per year to carry out the following: Air Handler 1. Remove and clean air filter and air intake grille. 2. Examine condition of evaporator coil, clean as necessary. 3. Ensure condensate drains away adequately. Clean drain pan and line. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. 5. Leak test refrigeration pipework. 6. Clean fan scroll. Condensing Unit 1. Clean condenser as necessary. 2. Check operation of fan motor, report any excessive noise, vibration etc. 3. Leak test refrigeration pipework. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. General 1. Check operation of equipment. Ensure remote controller operates correctly.

Measure temperature drop across evaporator in cooling.

Cooling °C

3 4 Cooling °C

3 4

Visit 1 Visit 2

DATE ENGINEER COMMENTS

VISIT 1

VISIT 2

Schedule of works to be carried out on Fujitsu / Mitsubishi wall mounted air conditioners:(3di 7 & 8) We would recommend two visits per year to carry out the following: Air Handler 1. Remove and clean air filter and air intake grille. 2. Examine condition of evaporator coil, vacuum clean if necessary. 3. Ensure condensate drains away adequately. Clean drain pan and line. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. 5. Leak test refrigeration pipework. 6. Clean fan scroll. Condensing Unit 1. Clean condenser as necessary. 2. Check operation of fan motor, report any excessive noise, vibration etc. 3. Leak test refrigeration pipework. 4. Ensure electrical connections are sound on visit one. Ensure isolator

operates correctly. General 1. Check operation of equipment. Ensure remote controller operates correctly.

Measure temperature drop across evaporator in cooling.

Cooling °C

7 8

Cooling °C

7 8

Visit 1 Visit 2

DATE ENGINEER COMMENTS

VISIT 1

VISIT 2

SCHEDULE B

LIST OF EQUIPMENT: The contractor will maintain the following listed equipment: One Fujitsu ABG 24AA ceiling mounted air conditioner East Wing

(3di 1) One Fujitsu ASG 18AA wall mounted air conditioner Boardroom

(3di 2) Two Fujitsu ASG 24AA wall mounted air conditioners Office

(3di 3&4) One Fujitsu ABG 24AA ceiling mounted air conditioner Dolittle storeroom

(3di 5) One Fujitsu ASG 18AA wall mounted air conditioner West Wing

(3di 6) One Fujitsu ASY 9AJ wall mounted air conditioner West Wing (3di 7) One Mitsubishi SRK 65 ZU-S wall mounted air conditioner Comms room (3di 8)

SCHEDULE C

CONSUMABLES: All consumables used during normal maintenance routines shall be fully chargeable as per our Schedule G, excepting the following items: Cleaning fluids (excepting specialist evaporator or condenser coil cleaners). Lubricating oils (excepting compressor oil), grease etc. Small quantities of leak detection fluid (less than one canister). Propane, oxy-acetylene etc. used for minor repairs. Small quantities of screws, fasteners, cable ties etc. All other materials, if to be used in large quantities to be quoted for prior to fitment.

SCHEDULE D

INSPECTION SERVICE CHARGES: Our charges for Inspection/Service for normal working hours, Monday to Friday, 8.00am to 5.00pm are as follows: Labour : £38.00 per Hour Travel : £38.00 per Hour Mileage : £ 0.65 per Mile There is a minimum Invoice value of £50.00.

SCHEDULE E

EMERGENCY MAINTENANCE SERVICE CHARGES: Our charges for Service works for normal and out of normal working hours are as follows: Normal Daily Rate Labour : £38.00 per Hour Travel : £38.00 per Hour Mileage : £ 0.65 per Mile Overtime Rate Labour : £44.00 per Hour Travel : £44.00 per Hour Mileage : £ 0.65 per Mile Sunday and Bank Holidays Rate Labour : £52.00 per Hour Travel : £52.00 per Hour Mileage : £ 0.65 per Mile There is a minimum Invoice value of £50.00.

SCHEDULE F

ANNUAL MAINTENANCE FEE: The annual cost of the Maintenance Contract would amount to £475.00 Nett plus VAT (Four hundred and seventy five pounds) payable in advance in one yearly instalment.

SCHEDULE G

PARTS SUPPLEMENT: Our mark-up on parts for Service Calls are as follows: Up to £50.00 = 50% mark-up £50.00 - £100.00 = 40% mark-up £100.00 & over = 30% mark-up