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Achieving Leaner, More Agile Government
Going Digital with Drupal
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Overview
• Government Initiatives
- Open Government
- Consolidation
- Shared First
- Cloud First
- Security
• Drupal + Acquia Solution
• Use Cases
- Agency Web Presence
- Connecting Constituents and Stakeholders
- Supporting Collaboration
- Going Mobile
- Government Information as Online Services
• Examples
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Open Government Mandate
• Cost-effective transparency for constituents and stakeholders- Transparency: Find relevant information quickly, easily
- Participatory: Share insights
- Collaborative: Communicate with agency staff members
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Open Government Requirements
Agency Manager
• Reduce costs
• Increase staff productivity
• Easily collect, organize, track public opinion by topic and respond
• Assemble talent from multiple sources, channel activities, securely share information within/across organizational boundaries
• Provide mobile access to agency information with same quality/services as full-screen web browsers
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Open Government Requirements
IT Staff
• Cost-effectively manage/maintain multiple sites with separate management environments
• Federal agency mandate to publish datasets/APIs
- Manage cost effectively and systematically
• Implement highest levels of security
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Consolidation Initiative
• Cut wasteful spending and improve public service
• 1,525 .gov domains across 72 agencies; 19% inactive
• Eliminate 26% of domains; merge 4% into existing sites
• 50% of agencies use 2+ CMSes (HHS uses 19 CMSes; 32 hosting providers)
• Only 8% of agencies follow consistent design template
• Only 21% of agencies follow consistent method for measuring site performance
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Shared First Initiative
• Agencies directed to move 2+ commodity IT functions to shared environment
• Achieve leaner, more efficient and more agile government
• Cut costs
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Cloud First Initiative
• Close IT gap between private and public sectors
• Reduce 2000+ data center infrastructure by 40%
• Cut costs
• Improve security
• Improve efficiency and performance
• Speed deployment of new applications
• Achieve more open, responsive government
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Government Initiatives
Common Themes!
Objectives
• Maximize ROI of Federal IT
• Increase productivity of Federal IT
• Improve constituent interaction with government
• Drive more efficient, productive modes of IT investment, governance, delivery
• Increase cybersecurity
Strategy
• Mobile and collaborative technologies
• Modular development
• Data center consolidation
• Shared services
• Cloud computing
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Solution: Drupal + Acquia
• Deliver information public expects, wants, needs- Reduce costs
- Optimize delivery
- Stay abreast of rapid changes
- Ensure highest levels of security
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Open Source Drupal
• Delivers openness, transparency, visibility
• Provides centralized online platform
• Transforms how public agencies deliver information/services
• Used by governments in 50 US states and 130 countries
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Acquia
• GSA approved vendor
• Distributes expertly curated versions of Drupal for
- Publishing/managing web content
- Rapidly assembling content-rich applications
- Deploying collaborative communities
• Provides Drupal-optimized cloud hosting for large-scale deployments supporting high-performance, mission-critical applications
• Delivers Drupal-specific development tools, self service resources, 24x7 support
• Offers expert consulting services
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Security and Accessibility
• Drupal complies with public sector security and accreditation standards (NIST-FISMA, DIACAP, Section 508 compliance)
• Used by many Federal, State, local and international governments
• Drupal Security Team: several members on Acquia staff
• Expert Project Maintainers
• Large, powerful community using, testing, identifying and reporting vulnerabilities daily to Security Team
• Security experts from world's governments and largest companies regularly scrutinize Drupal's codebase and judge it secure enough for their mission-critical applications
• Additional reference
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Vertical Use: Agency Web Presence
Challenges• Numerous types of content must be easily accessible
• Intuitive user experience
• Tight budgets
• Single site with static pages evolving to multiple sites with separate management environments, each with high operating cost
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Vertical Use: Agency Web Presence
Solution• Drupal provides centralized online platform
• Enables agencies to provide clear, consistent, reliable information
• Staff members manage and maintain various sites on their own, without expense of relying on IT for updates
• Directly engage with key constituencies online
• Easily categorize content by multiple criteria to capture public’s varied perspectives
• Cost-effectively, quickly manage growing web presence without IT infrastructure
- Only pay for IT resources consumed
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Vertical Use: Connecting Constituents and StakeholdersChallenges• Enable stakeholders to voice opinions about issues
• Each agency must collect, organize, reply to different topics and inquiries
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Vertical Use: Connecting Constituents and StakeholdersSolution• Direct communications via electronic form
- Manage incoming messages and replies
- List hot topics on form and automatically route public comments to appropriate staff members
• Provides unifying, underlying content infrastructure
• Proactively connect with constituent groups to provide targeted information
• Quickly deploy affiliate web sites on specialized topics
• Reduce administrative and operational costs
• Only pay for IT resources consumed
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Vertical Use: Supporting Collaboration
Challenges• Quickly assemble talent from multiple sources and channel
activities to resolve issues
• Securely share information within and across organizational boundaries
• Easily identify users by varied roles
• Foster collaboration based on diverse organizational boundaries
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Vertical Use: Supporting Collaboration
Solution• Drupal Commons enables staff to
- Develop collaborative work environment• Support ad hoc relationships
• Identify subject matter experts
• Manage varied roles for adding and accessing content and for contributing conversations
- Simplify how team members share information• Easily find relevant and timely information
• Discuss topics of shared interest
- Improve inter-organizational communications• Threaded discussions via online forum
• Tailored Q&A activities to build online knowledge base
• Contemporary social networking capabilities in a secure environment
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Vertical Use: Going Mobile
Challenges• Staff and public expect to interact with public agencies via
mobile devices
• Mobile experiences must account for constituents’ locations and objectives
• Technical considerations vary by device and from full-screen web browser
• New modes of interactivity must be supported
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Vertical Use: Going Mobile
Solution• Drupal manages content in ways that make it easy to assemble
mobile experiences
• Community members can attend meetings and complete program-related tasks
• Designed for quick access to existing information
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Vertical Use: Government Information as Online ServicesChallenges• Mandate to publish data sets and other APIs that third parties
consume as remote services
• Online services must be managed cost effectively and systematically
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Vertical Use: Government Information as Online ServicesSolution
• Publish technical information about data sets and APIs on web sites in multiple formats- Ensures easy adoption and consumption by target groups
- Reinforces relationships with key constituencies
• Reduce operating costs- Agencies host their own online services in cloud; only pay for
IT resources they need
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Summary
• Acquia Drupal, Drupal Commons, Open Publish, Open Public deliver content-centric platforms for- Assembling web experiences
- Publishing web content
- Building collaborative platforms
• Acquia Managed Cloud hosting service provides enterprise-scale Drupal sites and is capable of rapidly expanding as needed- Range of management, professional, educational services
• Optimize delivery of public information affordably with flexible, extensible content infrastructure
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Drupal Sites
• Whitehouse.gov
• Federal IT Dashboard
• US Courts Emrg. Preparedness
• NASA CoLab
• .EduConnections
• Data.gov
• Go.USA.gov
• FCC
• Interact.gsa.gov
• House of Representatives
• Department of Veteran’s Affairs
• Federal IT Dashboard
• NASA
• Department of Energy
• Investor.gov
• Commerce.gov
• SelectUSA
• SBA.gov
• MBDA.gov
• Basque Parliament
• City of Athens
• London.gov.uk
• Queen Rania
• National Library of Australia
• Belgian Prime Minister
• Brazil Ministry of Health
• Ecuador Ministry of Education
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Examples: Consolidation, DHS - FEMA
Challenge
• 17 websites and domains for emergency monitoring, notification, management and resolution
• Multiple system integrators maintaining individual sites
• Sites ran across variety of platforms: Interwoven Teamsite most dominant
Solution
• Drupal, Acquia, Phase 2
• Consolidated to 3 sites/domains (ready.gov, disasterassistance.gov, FEMA.gov)
• Launched in public cloud
• Millions of dollars/year in cost savings from labor and software licensing
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Examples: Consolidation, DHS - FEMA
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Examples: DoE
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Examples: NYSenate.gov 1.0
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Examples: NYSenate.gov 2.0
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Examples: Citizen Input, Contact Form
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Examples: Senators Navigation
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Examples: Microsites for Senators
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Examples: Microsites for Committees
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Examples: Live Events
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Examples: Social Web
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Examples: Social Web Continued
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Examples: Social Web Continued
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Examples: Open Data, Administrative
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Examples: Open Data, Legislative
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Examples: Open Data, Legislative Cont.
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Examples: NY Senate Mobile
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Examples: DSCA Mobile
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Examples: Phase 2